references - inflibnetshodhganga.inflibnet.ac.in/bitstream/10603/8184/16/16_references.pdf ·...

215

References: • Adbel-Halim, A. A. (1978), “Employee Affective Responses to

Organizational Stress: Moderating Effects of Job

Characteristics”, Personnel Psychology, Vol. 31, pp. 561-579.

• Agarwal, Rita (2001), Stress in Life and At Work, Response

Books, New Delhi.

• Ahmad, S. Fayyaz & Shah, Farooq A. (2007), “Role Stress of

Officers and Clerks: An Empirical Study in Banking Industry”,

Business Review, Vol. 12, No. 2, pp. 1-9.

• Ahmady, Soleiman; Changiz, Tahereh; Masiello, Italo;

Brommels, Mats (2007), “Organizational Role Stress among

Medical School Faculty Members in Iran: Dealing With Role

Conflict”, BMC Medical Education, Vol. 7, No. 14.

• Akinnusi, D. M. (1994), “Relationship between Personal

Attributes, Stressors, Stress Reactions and Coping Styles”,

Management and Labour Studies, Vol. 19, No. 4, pp. 211-218.

• Al-Mashaan, Owaied S. (2001), “Job Stress and Job Satisfaction

and Their Relation to Neuroticism, Type A behaviour, and Locus

of Control, among Kuwaiti Personnel”, Psychological Reports,

Vol. 88, pp. 1145-1152.

• Anderson, Carl R. (1976), “Coping Behaviors as Intervening

Mechanisms in the Inverted-U Stress-Performance

Relationship”, Journal of Applied Psychology, Vol. 61, No. 1,

pp. 30-34.

216

• Anton, Concha (2009), “The Impact of Role Stress on Workers’

Behaviour through Job Satisfaction and Organizational

Commitment”, International Journal of Psychology, Vol. 44, No.

3, pp. 187-194.

• Ara, Roshan (2006), “Role Conflict of Working Women: A

Review of Literature”, The Business Review, Vol. 12, No. 1.

• Arnten, Ann-Christine Anderson, Janson, Bengt and Archer,

Trevor (2008), “Influence of Affective Personality Type and

Gender upon Coping Behavior, Mood, and Stress”, Individual

Differences Research, Vol. 6, No. 3, pp. 139-168.

• Aziz, M. (2003), “Organizational Role Stress among Indian

Information Technology Professionals”, Asian-Pacific

Newsletter on Occupational Health and Safety, Vol. 10, No. 2,

pp. 31-39.

• Aziz, Mohsin (2004), “Role Stress among Women in the Indian

Information Technology Sector”, Women in Management

Review, Vol. 19, No. 7, pp. 356-363.

• Bedeian, Arthur G., Armenakis, Achilles A. & Curran, Shirley

M. (1981), “The Relationship Between Role Stress and Job-

Related, Interpersonal and Organizational Climate Factors”, The

Journal of Social Psychology, Vol. 113, pp. 247-260.

• Bednar, Anita, Marshall, Carolyn, and Bahouth, Saba (1995),

“Identifying the Relationship between Work and Non-Work

Stress among Bank Managers”, Psychological Reports, Vol. 77,

pp. 771-777.

• Beehr, T.A. (1995), Psychological Stress in the Workplace,

London: Routledge.

217

• Beehr, T.A., & Glazer, S. (2005), Organizational Role Stress, In

Barling, J., Kelloway, E.K. and Frone, M.R. (Eds), Handbook of

Work Stress (pp. 7-33). CA: Sage, Thousand Oaks.

• Beehr, T.A., and Newman, J.E. (1978), “Job Stress, Employee

Health and Organizational Effectiveness: A Facet Analysis,

Model and Literature Review”, Personnel Psychology, Vol. 31,

pp. 665-699.

• Beehr, T.A., Walsh, J.T., and Taber, T.D. (1976), “Relationship

of Stress to Individually and Organizationally Valued States:

Higher Order Needs as a Moderator”, Journal of Applied

Psychology, Vol. 61, No. 1, pp. 41-47.

• Beena, C. and Poduval, P.R., (1992), “Gender Differences in

Work Stress of Executives”, Psychological Studies, Vol. 37, No.

2 and 3, pp. 109-115.

• Behrman, Douglas N. & Perreault, William D. (1984), “A Role

Stress Model of the Performance and Satisfaction of Industrial

Salespersons”, Journal of Marketing, Vol. 48, pp. 9-21.

• Bentler, P. (1992), EQS: Structural Equations Program Manual,

Los Angeles: BMDP Statistical Software.

• Beony, J. W. (1996), “Internal Marketing Builds Service

Quality”, Journal of Health Care Marketing, Vol. 16, No. 1, pp.

54-59.

• Beswick, Johanna, Rogers, Kirsten, Corbett, Edward, Binch,

Sarah & Jackson, Kay (2007), “An Analysis of the Prevalence

and Distribution of Stress in the Construction Industry”, Health

and Safety Laboratory, Health and Safety Executive, Derbyshire.

218

• Bhana, A. and Haffejee, N (1996), “Relations among Measures

of Burnout, Job Satisfaction, and Role Dynamics for a Sample of

South African Child-Care Social Workers”, Psychological

Reports, Vol. 79, No. 2, pp. 431-434.

• Bhatia, A.L., Pareek, Sushila and Kaur, Sudeep (2008), “Gender

Differences in Coping Styles and Life Satisfaction of Teachers in

Higher Education”, Journal of Psychological Researches, Vol.

52, No. 2, pp. 99-104.

• Bhatti, Nadeem; Shar, Amir Hussain; Shaikh, Faiz M.; Nazar,

Muhammad Suhail (2010), “Causes of Stress in Organization, A

Case Study of Sukkur”, International Journal of Business and

Management, Vol. 5, No. 11.

• Billings, A.G. & Moos, R.H. (1984), “Coping Stress and Social

Support among Adults with Unipolar Depression”, Journal of

Personality and Social Psychology, Vol. 46, pp. 877-891.

• Billings, A.G. and Moos, R.H. (1981), “The Role of Coping

Responses and Social Resources in Attenuating the Stress of Life

Events”, Journal of Behavioural Medicine, Vol. 4, pp. 157-189.

• Blanc, Pascale Le, Jonge, Jan De, and Schaufeli, Wilmar (2008),

Job Stress and Occupational Health. In Nikchmiel (Ed.), An

Introduction to Work and Organizational Psychology A

European Perspective, Blackwell.

• Blaug R., Kenyon A. and Lekhi R. (2007), Stress at Work, A

report prepared for the Work Foundation’s Principal Partners,

The Work Foundation: London.

219

• Boles, J. And Babin, B. (1996), “On the Front Lines: Stress,

Conflict, and the Customer Service Provider”, Journal of

Business Research, Vol. 37, pp. 41-50.

• Boles, J. S., & Babin, B. J. (1994), “Role Stress Revisited: One

or two constructs?”, Journal of Marketing Theory & Practice,

Vol. 2, pp. 57-69.

• Bolino, Mark C. and Turnley, William H. (2005), “The Personal

Costs of Citizenship Behaviour: The Relationship between

Individual Initiative and Role Overload, Job Stress, and Work-

Family Conflict”, Journal of Applied Psychology, Vol. 90, No. 4,

pp. 740-748.

• Bollen, K.A. (1989), Structural Equations with Latent Variables,

Wiley-Interscience, New York, NY.

• Boruch, R.F., & Wolins, L. (1970), “A Procedure for Estimation

of Trait, Method, and Error Variance Attributable to a Measure”,

Educational and Psychological Measurement, Vol. 30, pp. 547-

574.

• Bradley, Jennifer R., and Sutherland, Valerie (1994), “Stress

Management in the Workplace: Taking Employees’ Views into

Account”, Employee Counselling Today, Vol. 6, No. 1, pp. 4-9.

• Breckenridge, J.N. (2000), “Validating Cluster Analysis:

Consistent Replication and Symmetry”, Multivariate

Behavioural Research, Vol. 35, pp. 261-65.

• Brown, S.P. and Peterson, R.A. (1993), “Antecedents and

Outcomes of Salespeople job Satisfaction Meta-analysis and

Assessment of Causal Effects”, Journal of Marketing Research,

Vol. 30, pp. 63-77.

220

• Brown, Steven P., Jones, Eli and Leigh, Thomas W. (2005),

“The Attenuating Effect of Role Overload on Relationships

Linking Self-Efficacy and Goal Level to Work Performance”,

Journal of Applied Psychology, Vol. 90, No. 5, pp. 972-979.

• Buck, V. (1972), Working Under Pressure, London, Staples

Press.

• Butterfield, E.C., (1964), “Locus of Control, Test Anxiety,

Reactions to Frustration and Achievement Attitudes”, Journal of

Personality, Vol. 32, pp. 355-370.

• Cannon, Walter D. (1939), “The Wisdom of the Body”,

http://www.cybsoc.org/cannon,accessed on 13th June, 2009

• Caplan, Robert D. (1985), “Psychosocial Stress in Work”,

Management and Labour Studies, Vol. 10, No. 2, pp. 63-76.

• Carr, A. (1994), “Depression and Anxiety Among School

Principals: Warning Principalship can be Hazardous to Your

Health”, Journal of Educational Administration, Vol. 32, No. 3,

pp. 4–20.

• Cascio, W.F. (1993), “Downsizing: What do we know? What

have we learned”, Academy of Management Executive, Vol. 1,

No. 1, pp. 95-104.

• Chakrabarty, R and Sayeed, Zeenat (2008), “Burn-out and

Emotional Intelligence Quotient: A Study Amongst Health

Professional in Eastern India”, Indian Management Studies

Journal, Vol. 12, pp. 1-18.

• Chand, P. and Sethi, A.S. (1997), "Organizational Factors in

Development of Work Stress", Indian Journal of Industrial

Relations, Vol. 32, No. 4, pp. 453-462.

221

• Chandriah, K., Agrawal, Marimuthu and Manoharan, N. (2003),

“Occupational Stress and Job Satisfaction among Managers”,

Indian Journal of Occupational and Environmental Medicine,

Vol. 7, No. 2, pp. 6-11.

• Chang, Te Yi, & Chang, Yu lien (2007), “Relationship between

Role stress and Job Performance in Salespeople Employed by

Travel Agents in Taiwan”, International Journal of Stress

Management, Vol. 14, No. 2, pp. 211-223.

• Chaudhary, A. (1990), A Study of Relationship Between Job

Satisfaction and Role Stress of Bank Officers, Unpublished M.A.

dissertation, Department of Psychology, University of Rajasthan,

Jaipur.

• Chaudhary, Nirmala (2008), “Job Performance and Occupational

Stress A Study of Bank Managers in Haryana”, NICE Journal of

Business, Vol. 3, No. 1 and 2, pp. 53-61.

• Chauhan, Daisy & Chauhan, S.P. (2005), “Stress: Can it be a

Motivating Force for Realizing one’s Potential?”, Indian Journal

of Industrial Relations, Vol. 40, No. 3, pp. 410-419.

• Chirayath, Susan (2006), “A Study of the Relationship between

Personality and Stress Resistance/Management Ability in

Employees”, The ICFAI Journal of Management Research, May,

pp. 7-22.

• Choo, Freddie (1986), “Job Stress, Job Performance, and Auditor

Personality Characteristics”, Auditing: A Journal of Practice and

Theory, Vol. 5, No. 2, pp. 17-32.

http://psycnet.apa.org/index.cfm?fa=search.displayRecord&id=406A3039-A6DC-B3BD-9B96-DB446A6C477E&resultID=25&page=1&dbTab=pa




222

• Chusmir, L.H. and Franks, V. (1988), “Stress and the Woman

Manager”, Training and Development Journal, Vol. 10, No. 1,

pp. 66-70.

• Clayson, Dennis E. & Frost, Taggart F. (1984), “Impact of Stress

and Locus of Control on the Concept of Self”, Psychological

Reports, Vol. 55, pp. 919-926.

• Compas, B.E.; Connor-Smith, J.K.; Saltzman, H.; Thomsen,

A.H. and Wadsworth, M.E. (2001), “Coping with Stress during

Childhood and Adolescence: Progress, Problems, and Potential

in Theory and Research”, Psychological Bulletin, Vol. 127, pp.

87-127.

• Connor-Smith, Jennifer K. and Flachsbart, Celeste (2007),

“Relations Between Personality and Coping: A Meta-Analysis”,

Journal of Personality and Social Psychology, Vol. 93, No. 6,

pp. 1080-1107.

• Cooke, Robert A. and Rousseau, Denise M. (1984), “Stress and

Strain from Family Roles and Work-Role Expectations”, Journal

of Applied Psychology, Vol. 69, No. 2, pp. 252-260.

• Cooper C. L. and Cartwright S. (1994), “Healthy Mind, Healthy

Organization: A Proactive Approach to Occupational Stress”,

Human Relations, Vol. 47, pp. 455-471.

• Cooper, C.L., and Roden, J. (1985), “Mental Health and

Satisfaction among Tax Officers”, Social Science and Medicine,

Vol. 21, pp. 747-751.

• Cooper, Cary L. (1981), Executive Families under Stress.

Englewood Cliffs: Prentice Hall.

223

• Cooper, Cary L. and Dewe, Philip (2004), Stress: A Brief

History, Blackwell Publishing, UK.

• Cox, T. (1978), Stress, Macmillan, Landon.

• Cox, T. (1993), Stress Research and Stress Management: Putting

Theory at Work, HSE Contract Research Report, 25, London:

HMSO.

• Crampton, M. Suzanne, Hodge, John W., Mishra, Jitendra M.,

Price, Steve (1995), “Stress and Stress Management”, SAM

Advanced Management Journal, pp. 10-18.

• Cudeck, Robert (2001), “Measurement”, Journal of Consumer

Psychology, Vol. 10, No. 1 and 2, pp. 55-69.

• Davis, William L., and Phares, Jerry E. (1967), "Internal-

External Control as a Determinant of Information Seeking in a

Social Influence Situation," Journal of Personality, Vol. 35, pp.

547-561.

• Deluga, Ronald J. (1989), “Employee-Influence Strategies as

Possible Stress-Coping Mechanisms for Role Conflict and Role

Ambiguity”, Basic and Applied Social Psychology, Vol. 10 (4),

pp. 329-335.

• Dick, Rolf Van and Wagner, Ulrich (2001), “Stress and Strain in

Teaching: A Structural Equation Approach”, British Journal of

Educational Psychology, Vol. 71, pp. 243-259.

• Dixon, J.K. (1997), Grouping Techniques, In B.H. Munro (Ed.)

Statistical Methods for Health Care Research, pp. 310-340, 3rd

Edn, Philadephia, PA; Lippincott.

• Donio, J., Massari, P., and Passinate, G. (2006), “Customer

Satisfaction and Loyalty in a Digital Environment: An Empirical

224

Test”, Journal of Consumer Marketing, Vol. 23, No. 7, pp. 445-

57.

• Dubinsky, Alan J., and Yammarino, Francis J. (1984),

“Differential Impact of Role Conflict and Ambiguity on Selected

Correlates: A Two Sample Test”, Psychological Reports, Vol.

55, pp. 699-707.

• Dubinsky, Alan J., Dougherty, Thomas W., and Wunder, R.

Stephen (1990), “Influence of Role Stress on Turnover of Sales

Personnel and Sales Managers”, International Journal of

Research in Marketing, Vol. 7, No. 2-3, pp. 121-133.

• Ducette J. and Wolk, S. (1972), "Locus of Control and Extreme

Behavior," Journal of Consulting and Clinical Psychology, Vol.

39, pp. 253-258.

• Ebata, A., & Moos, R. (1991), “Coping and Adjustment in

Distressed and Healthy Adolescents”, Journal of Applied

Psychology, Vol. 17, pp. 33-54.

• Edworthy A. (2000), Managing Stress, Open University Press,

Buckingham.

• Elfering, Grebner, Semmer, Kaiser, et al (2005), “Chronic Job

Stressors and Job Control: Effects on Event-Related Coping

Success and Well Being”, Journal of Occupational and

Organizational Psychology, Vol. 78, No. 2, pp. 237-252.

• Eysenck, H.J (1983), Stress, Disease, and Personality: The

‘Inoculation Effect’, In Cary L. Cooper (Ed.), Stress Research

(pp. 121-126), New York: John Wiley and Sons, Ltd.

225

• Fairbrother, Kerry and Warn, James (2003), “Workplace

Dimensions, Stress and Job Satisfaction”, Journal of Managerial


• Fernandes, C. F. V., Kumar, S., and Mekoth, N. (2009), “Gender

Differences in Stress among Bank Officers of Private and Public

Sectors”, The ICFAI University Journal of Organizational

Behavior, Vol. VIII, No. 2, pp. 63-69.

• Ferrando, Pere J.; Anguiano-Carrasco, Cristina and Chico, Eliseo

(2011), “The Impact of Acquiescence on Forced Choice

Responses: A Model Based Analysis”, Psicologica, Vol. 32, pp.

87-105.

• Fevre, Mark Le; Matheny, Jonathan and Kolt, Gregory S. (2003),

“Eustress, Distress and Interpretation in Occupational Stress”,

Journal of Managerial Psychology, Vol. 18, No. 7, pp. 726-744.

• FICCI, Federation of Indian Chambers of Commerce and

Industry (2010), Indian Banking System: The Current State and

Road Ahead, Annual Survey, New Delhi.

• Fisher, C.D. and Gitelson, R., (1983), “A Net Analysis of the

Correlates of Role Conflict and Ambiguity”, Journal of Applied


• Flaherty, T.B., Dahlstrom, R., and Skinner, S.J. (1999),

“Organizational Values and Role Stress as Determinants of

Customer-Oriented Selling Performance”, Journal of Personal

Selling and Sales Management, Vol. 19, No. 2, pp. 1-18.

• Fleishman, J.A. (1984), “Personality Characteristics and Coping

Patterns”, Journal of Health and Social Behavior, Vol. 25, pp.

229-244.

226

• Flynn, Barbara B., Roger, G. Schroeder, and Sadao, Sakakibara

(1991), “Reliability and Validity Analysis of a Proposed Quality

Management Measurement Instrument”, Academy of

Management Proceedings, pp. 288-292.

• French, J. R. P. & Caplan, R. D. (1972), Organizational Stress

and Individual Strain, In A. Marrow (Ed.), The Failure of

Success (pp. 30-/66), New York: AMACOM.

• Frew, David R. and Bruning, Nealia S. (1987), “Perceived

Organizational Characteristics and Personality Measures as

Predictors of Stress/Strain in the Work Place”, Journal of

Management, Vol. 13, No. 4, pp. 633-646.

• Fried, Y.; Ben-David, H.A.; Tiegs, R.B.; Avital, N. and

Yeverechyachu, U. (1998), “The Interactive Effects of Role

Conflicts and Role Ambiguity on Job Performance”, Journal of

Occupational and Organizational Psychology, Vol. 71, pp. 19-

27.

• Gani, A. and Shah, F.A. (1998), “Relationship between

Perceived Organizational Climate and Job Stress: An

Exploratory Investigation”, Management and Change, Vol. 2,

No. 2.

• Gani, A. and Shah, F.A. (2003), “Role Stress as a Predictor of

Job Satisfaction in Banking Industry: An Empirical

Investigation”, The Business Milieu, Vol. 1, No. 1.

• Ganster, D., and Fusilier, M. (1989), Control in the workplace, In

C.L. Cooper and I.T. Robertson (Eds.), International Review of

Industrial and Organizational Psychology (pp. 235-280), 4,

Wiley.

227

• Gavin, J. F., & Axelrod, W. L. (1977), “Managerial Stress and

Strain in a Mining Organization”, Journal of Vocational

Behavior, Vol. 11, pp. 66-74.

• Gmelch, W.H., and Chan, W. (1994), Thriving on Stress for

Success, Thousand Oaks, CA: Corwin Press.

• Goolsby, J.R. (1992), “A Theory of Role Stress in Boundary

Spanning Positions of Marketing Organizations”, Journal of the

Academy of Marketing Science, Vol. 20, Spring, pp. 155-164.

• Greene, W.H. (1993), Econometric Analysis, Macmillan.

• Guido, Gianluigi; Prete, M. Irene; Peluso, Alessandro M.;

Maloumby-Baka, R. Christian and Buffa, Carolina (2010), “The

Role of Ethics and Product Personality In the Intention to

Purchase Organic Food Products: A Structural Equation

Modeling Approach”, International Review of Economics, Vol.

57, pp. 79-102.

• Gupta, Palas R. and Adhikari, Ajoy (2008), “Role Stress

Nurses”, The ICFAI Journal of Organizational Behaviour, Vol.

VII (1), pp.4 9-56.

• Hair, Joseph F., Anderson, Rolph E., Tatham, Ronald L., Black,

William C. (2006), Multivariate Data Analysis, New Delhi:

Pearson Education.

• Harigopal. K. (1980), “Role Stress Variables, Company,

Satisfaction and Job Involvement; Personality Factors of

Moderation”, Managerial Psychology, Vol. 1, pp. 13-25.

• Hariharan, Meena, and Rath, Radhanath (2008), Coping with Life

Stress The Indian Experience, New Delhi: Sage Publications.

228

• Harrison, D.A., McLaughlin, M.E. & Coalter, T.M. (1996),

“Context, Cognition and Common Method Variance:

Psychometric and Verbal Protocol Evidence”, Organizational

Behavior and Human Decision Processes, Vol. 68, pp. 246-261.

• Harrison, R.V. (1978), Personal Environment Fit and Job Stress,

In C.L. Cooper and R. Payne (Eds.), Stress at Work. New York:

Wiley.

• Hart, P.M.; Wearing, A. J. and Headey, B. (1995), “Police Stress

and Well-Being: Integrating Personality, Coping and Daily Work

Experiences”, Journal of Occupational and Organisational


• Hartenian, L.S., and Hadaway, F.J. (1994), “Antecedents and

Consequences of Role Perceptions: A Path Analytic Approach”,

Journal of Applied Business Research, Vol. 10, No. 2, pp. 40-50.

• Havlovic S. J., and Keenan J. P. (1991), “Coping with Work

Stress: The Influence of Individual Differences”, Journal of

Social Behavior and Personality, Vol. 6, No. 7, pp. 199-212.

• Health and Safety Statistics 2006/2007,

http://www.hse.gov.uk/statistics/overall/hssh0607.pdf , accessed

on July 2008.

• Holahan, C.J. and Moos, R.H. (1985), “Life Stress and Health:

Personality, Coping, and Family Support in Stress Resistance”,

Journal of Personality and Social Psychology, Vol. 49, pp. 739-

747.

• Holahan, Charles J., and Moos, Rudolf H. (1987), “Personal and

Contextual Determinants of Coping Strategies”, Journal of

Personality and Social Psychology, Vol. 52, No. 5, pp. 946-955.

229

• Horwitz, Allan V. (2010), “How an Age of Anxiety Became an

Age of Depression”, The Milbank Quarterly, Vol. 88, No. 1, pp.

112-138.

• Hosmer, D.W., and Lameshow, S. (2000), Applied Logistic

Regression, New York: John Wiley and Sons Inc.

• Houtman, Irene, Jettinghoff, Karin & Cedillo, Leonor (2007),

“Raising Awareness of Stress at Work in Developing Countries:

A Modern Hazard in a Traditional Working Environment:

Advice to Employers and Worker Representatives”, Protecting

Workers’ Health Series, 6.

http://www.univcanada.ca/stresspsycho.htm accessed on 30th

September, 2007.

• Hoyle (1995), Structural Equation Modelling, Concepts, Issues

and Applications, Sage Publications, Thousand Oaks, CA.

• ILO (2001), Note on the Proceedings: Tripartite Meeting on the

Employment Impact of Mergers and Acquisitions in the Banking

and Financial Services Sector, International Labour Office,

Geneva.

• ILO, International Labour Organization (1986), “Psychosocial

Factors at Work: Recognition and Control”, Occupational Safety

and Health Series, No. 56, International Labour Office, Geneva.

• ILO, International Labour Organization (1992), “Preventing

Stress at Work”, Conditions of Work Digest, 11, International

Labour Office, Geneva.

• Ivancevich, John M., M.T. Matteson, and C. Preston (1982),

“Occupational Stress, Type A Behaviour, and Physical Well

230

Being”, Academy of Management Journal, Vol. 25, No. 2, pp.

373-391.

• Jackson, S.E., and Schuler, R.S., (1985), “A Meta Analysis and

Conceptual Critique of Research on Role Ambiguity and Role

Conflict in Work Settings”, Organisational Behaviour and

Human Decision Process, Vol. 36, pp. 16-78.

• Jagdish (1987), “Perceived Occupational Stress and Employee’s

Attitude towards Job and Management”, Indian Journal of

Industrial Relations, Vol. 23, No. 1, pp. 80-92.

• Jain, Manisha, Mishra, Prashant & Kothari, Saroj (2002), “Type

A/B Behavioral Pattern and Occupation as Predictors of

Occupational Role Stress”, Indian Journal of Industrial


• Jex, S.M. & Beehr, T.A. (1991), Emerging Theoretical and

Methodological Issues in the Study of Work-related Stress, In K.

Rowland & G. Ferris (Eds.), Research in Personnel and Human

Resources Management, Vol. 9, pp. 311-365, Greenwich, CT: Jai

Press.

• Johnson, J.V.; Stewart, W.; Hall, E.M.; Fredlund, P. and

Theorell, T. (1996), “Long-term Psychosocial Work

Environment and Cardiovascular Mortality among Swedish

Men”, American Journal of Public Health, Vol. 86, pp. 324-31.

• Jones, F. and Bright, J. (2001), Stress: Myth, Theory and

Research, Essex, Pearson Education, Limited.

• Judge, T.A., Erez, A., Bono, J.E., and Thoreson, C.J. (2003),

“The Core-Self Evaluations Scale: Development of a Measure”,

Personnel Psychology, Vol. 56, pp. 303-333.

231

• Juneja, Vibhooti (2008), A Study of Role-Innovation-Behavior in

Managerial Performance with Reference to Selected Service

Sector Public Enterprises, Unpublished Ph.D. thesis, Vikram

University, Ujjain, M.P. (India).

• Kahn, R.L. and Byosiere, P. (1992), Stress in Organizations, In

M.D. Dunnette (Ed.), Handbook of Industrial and

Organizational Psychology, 3, pp. 571-660, Consulting

Psychologists Press, Palo Atto CA.

• Kahn, R.L., Wolfe, D.M., Quinn, R.P., Snoeck, J.D., and

Rosenthal, R.A. (1964), Organizational Stress: Studies in Role

Conflict and Ambiguity, New York: Wiley.

• Kalbers, L. P., & Fogarty, T. J. (2005), “Antecedents to Internal

Auditor Burnout”, Journal of Managerial Issues, Vol. 17, No. 1,

pp. 101-119.

• Kalia, M. (2002), “Assessing the Economic Impact of Stress—

the Modern Day Hidden Epidemic”, Metabolism, Vol. 51 (6

Suppl 1), pp. 49-53.

• Kearns, Joseph L. (1973), Stress in Industry, London, Priory

Press Ltd.

• Keenan, A. and Newton, T.J. (1984), “Frustration in

Organizations: Relationships to Role Stress, Climate and

Psychological Strain”, Journal of Occupational Psychology, Vol.

57, pp. 57-65.

• Keenan, A. and Newton, T.J. (1987), “Work Difficulties and

Stress in Young Professional Engineers”, Journal of

Occupational Psychology, Vol. 60, pp. 133-145.

232

• Keenan, A., and McBain, G.D.M. (1979), “Effects of Type A

Behavior, Intolerance of Ambiguity and Locus of Control on the

Relationship between Role Stress and Work Related Outcomes”,

Journal of Occupational Psychology, Vol. 52, pp. 277-285.

• Kemery, Edward R.; Bedeian, Arthur G.; Mossholder, Kevin W.

and Touliatos, John (1985), “Outcomes of Role Stress: A

Multisample Constructive Replication”, Academy of

Management Journal, Vol. 28, No. 2, pp. 363-375.

• Khalifa, Mohamed Hossam El-Din and Troung, Quang (2010),

“The Relationship between Employee Perceptions of Equity and

Job Satisfaction in the Egyptian Private Universities”, Eurasian

Journal of Business and Economics, Vol. 3, No. 5, pp. 135-150.

• Kline, R.B. (1998), Structural Equation Modelling, Guilford

Press, New York, NY.

• Knight, Dee K., Kim, Hae-Jung, and Crutsinger, Christy (2007),

“Examining the Effects of Role Stress on Customer Orientation

and Job Performance of Retail Salespeople”, International

Journal of Retail and Distribution Management, Vol. 35, No. 5,

pp. 381-391.

• Koeske, Gary F., Kirk, Stuart A., and Koeske, Randi D. (1993),

“Coping with Job Stress: Which Strategies Work Best?”, Journal

of Occupational and Organizational Psychology, Vol. 66, pp.

319-335.

• Kornhauser, A (1965), Mental Health of the Industrial Worker,

New York: John Wiley.

• Kothari, C.R. (2004), Research Methodology Methods &

Techniques, New Age International Publishers, Delhi.

233

• Koustelios, Athanasios (2001), “Organizational Factors as

Predictors of Teachers’ Burnout”, Psychological Reports, Vol.

88, pp. 627-634.

• Kumar, Ashwini Vijay and Manoharan, Brindha (2006),

“Anxiety and Coping Processes among Learning Disabled and

Non-Learning Disabled Adolescents”, Journal of Psychological

Researches, Vol. 50, No. 1, pp. 60-66.

• Kumar, Vinod; Movahedi, Bahar; Lavassani, Kayvan Miri and

Kumar, Uma (2010), “Unleashing Process Orientation A

Comparative Study of Enterprise System Implementation in

Canadian and US firms”, Business Process Management

Journal, Vol. 16, No. 2, pp. 315-332.

• Lacobucci, Dawn (2010), “Structural Equations Modeling: Fit

Indices, Sample Size, and Advanced Topics”, Journal of

Consumer Psychology, Vol. 20, pp. 90-98.

• Lang, Dorothy, and Markowitz, Martin (1986), “Coping,

Individual Differences, and Strain: A Longitudinal Study of

Short-Term Role Overload”, Journal of Occupational Behaviour,

Vol. 7, pp. 195-206.

• Latack, J.C. (1986), “Coping with Job Stress: Measures and

Future Directions for Scale Development”, Journal of Applied


• Lawrence, E.A., and Winschel, J.F. (1975), “Locus of Control:

Implications for Special Education”, Exceptional Children, Vol.

41, pp. 483-490.

234

• Lazarus, R. S. (1993), “From Psychological Stress to the

Emotions: A History of Changing Outlooks”, Annual Review of


• Lee, Cynthia, Ashford, Susan J, Jamieson, Linda F. (1993), “The

Effects of Type A Behavior Dimensions and Optimism on

Coping Strategy, Health and Performance”, Journal of

Organizational Behavior, Vol. 14, pp. 143-157.

• Lee, Eun-Ju, Kwon, Kyoung-Nan, and Schumann, David W.

(2005), “Segmenting the Non-Adopter Category in the Diffusion

of Internet Banking”, International Journal of Bank Marketing,

Vol. 23, No. 5, pp. 414-437.

• Levoska, S. and Keinanen-Kiukaanniemi, S. (1994),

“Psychosocial Stress and Job Satisfaction in Female Employees

with and Without Neck-Shoulder Symptoms”, Work and Stress,

Vol. 8, No. 3, pp. 255-262.

• Long, Scott J. (1997), Regression Models for Categorical and

Limited Dependent Variables, Sage Publications, pp. 148-186.

• Maddala, G.S. (1990), Limited Dependent and Qualitative

Variables in Econometric, Cambridge: Cambridge University

Press.

• Madhu, K, and Harigopal (1989), “Role conflict and Role

Ambiguity in relation to Job Involvement, Job Performance, Age

and Job Tenure”, Indian Journal of Applied Psychology, Vol. 17,

No. 1, pp. 1-6.

• Madhu, K., & Harigopal, K. (1980), “Role Conflict and Role

Ambiguity in Relation to Job Involvement, Job Performance,

235

Age and Job Tenure”, Indian Journal of Applied Psychology,

Vol. 17, pp. 1-6.

• Malik, A.K., and Sabharwal, M. (1999), “Locus of Control as a

Determinant of Organizational Role Stress”, Journal of the

Indian Academy of Applied Psychology, Vol. 25, pp. 61-64.

• Manshor, Amat Taap; Fontaine, Rodrigue and Choy, Chong

Siong (2003), “Occupational Stress among Managers: a

Malaysian Survey”, Journal of Managerial Psychology, Vol. 18,

No. 6, pp. 622-28.

• Margolis, B.L., Kroes, W.H., and Quinn, R.P. (1974), “Job

Stress: An Unlisted Occupational Hazard”, Journal of

Occupational Medicine, Vol. 16, pp. 654-661.

• Martin, R., Thomas, G., Charles, K., Epitropaki, O., and

McNamara, R. (2005), “The Role of Leader-Member Exchanges

in Mediating the Relationship between Locus of Control and

Work Reactions”, Journal of Occupational and Organizational


• Matteson, Michael T. and Ivancevich, John M. (1987),

Controlling Work Stress: Effective Human Resource and

Management Strategies, Jossey Bass, San Francisco.

• McGrath, J. E. (1976), Stress and Behavior in Organizations, In

Handbook of Industrial and Organizational Psychology,

Dunnett, M. D. (ed) Chicago: Rand McNally College Publishing.

• McHugh, Marie (1993), “Stress at Work: Do Managers Really

Count the Costs?”, Employee Relations, Vol. 15, No. 1, pp. 18-

32.

236

• Menard, S. (2001), Applied Logistic Regression Analysis, A Sage

University paper, California: Sage Publications.

• MItal, Poonam (1995), “Role Stress with its Actual and Desired

Modes of Conflict Resolution”, Indian Journal of Industrial


• Modekurti, Madhuri and Chattopadhyay, Rachana (2008), “The

Relationship between Organizational Role Stress and Life

Satisfaction Levels among Women Employees: An Empirical

Study”, The ICFAIAN Journal of Management Research, Vol.

7(5), pp. 25-34.

• Moos, R. H., & Billings, A. G. (1982), “Conceptualizing and

Measuring Coping Resources and Processes, In L. Goldberger &

S. Breznitz (Eds.), Handbook of stress: Theoretical and clinical

aspects (pp. 212-230), New York: Free Press.

• Mulki, Prakash Jay, Lassk Felicia G. and Jaramillo, Fernando

(2008), “The Effect of Self-Efficacy on Salesperson Work

Overload and Pay Satisfaction”, Journal of Personal Selling &

Sales Management, Vol. XXVIII, No. 3, pp. 285-297

• Murphy, L.R. (1995), “Occupational Stress Management:

Current Status and Future Direction”, Trends in Organizational

Behavior, Vol. 2, pp. 1-14.

• Nagy, Stephen (1985), “Burnout and Selected Variables as

Components Of Occupational Stress”, Psychological Reports,

Vol. 56, pp. 195-200.

• Nasurdin, Aizzat Mohd.; Ramayah, T. and Kumaresan, S.

(2004), “Organizational and Personality Effects on Managers’

Job Stress: Is It Different for Malaysian Men and Women?”,

237

Gadjah Mada International Journal of Business, Vol. 6, No. 2,

pp. 251-274.

• Noor, N.M. (2002), "Work-family Conflict, Locus of Control,

and Women's Well-being: Test of Alternative Pathways", The

Journal of Social Psychology, Vol. 142, pp.645-62.

• Nunnally, Jum C., and Berstein, Ira H. (1994), Psychometric

Theory, New York: McGraw- Hill, Inc.

• Pandey, Satish C. (1998). “A Study of Relationship between

Personality Dimensions And Organizational Role Stresses In a

Public Sector Organization”, Indian Journal of Industrial


• Pareek, U. (1983), Role Stress Scale: ORS Scale Booklet, Answer

Sheet and Manual, Ahmedabad: Navin Publications.

• Pareek, U. (2002), Training Instruments in HRD and OD, New

Delhi: Tata McGraw Hill Publishing Ltd.

• Pareek, Udai (1982), Executive Glow Up and Burnout, Summary

of Larsen and Toubro Lecture, Indian Institute of Management,

Ahmedabad.

• Pareek, Udai (1993), Making Organizational Roles Effective,

New Delhi: Tata McGraw Hill.

• Parker, D.F., and DeCotiis, T.A. (1983), “Organizational

Determinants of Job Stress”, Organizational Behavior and

Human Performance, Vol. 32, pp. 160-177.

• Payne, R. (1988), Individual Differences in the Study of

Occupational Stress, In Cooper CL, Payne R, (Eds.), Causes,

Coping, and Consequences of Stress at Work (pp. 209–232),

Chichester, England: John Wiley and Sons.

238

• Pearlin, L.I., and Schooler, C., (1978), “The Structure of

Coping”, Journal of Health and Social Behavior, Vol. 19, pp. 2-

21.

• Pelz, D.C. and Andrews, F.M. (1976), Scientists in

Organizations: Productive for Research and Development,

University of Mishigan, Ann Arbor.

• Pestonjee, D.M. & Singh, U.B. (1983), ‘EDP Managers: An

Organizational Behaviour Study’, Manuscript, Indian Institute of

Management, Ahmedabad.

• Pestonjee, D.M. (1987), “Executive Stress: Should it Always be

Avoided?”, Vikalpa, Vol. 12, No. 1, pp. 23-30.

• Pestonjee, D.M. (1992), Stress and Coping, the Indian

Experience, Sage Publications.

• Pestonjee, D.M., and Singh, U.B. (1982), “Job Satisfaction as a

Function of Role Stress, Locus of Control, Participation and

Organizational Climate in an Electric Supply Company”,

Manuscript, Ahmedabad: Indian Institute of Management.

• Quah, J., & Campbell, K. M., (1994), “Role Conflict and Role

Ambiguity as Factors in Work Stress among Managers in

Singapore: Some Moderator Variables”, Research and Practice

in Human Resource Management, Vol. 2, No. 1, pp. 21-33.

• Quick, J.C., Quick, J.D., Nelson, D.L., and Hurrell, J.J. (1997),

Preventive Stress Management in Organizations. Washington,

D.C.: American Psychological Association.

• Rahim A (1996), “Stress, Strain and their Moderators: An

Empirical Comparison of Entrepreneurs and Managers”, Journal

of Small Business Management, Vol. 34, No. 1, pp. 46-58.

239

• Rahji, M.A.Y., & Fakayode, S. B. (2009), “A Multinomial Logit

Analysis of Agricultural Credit Rationing by Commercial Banks

in Nigeria”, International Research Journal of Finance and

Economics, Vol. 24, pp. 90-100.

• Rajeshwari, T.R. (1992), “Employee Stress: A Study with

Reference to Bank Employees”, Indian Journal of Industrial


• Rajeswari, K.S. & Anantharaman, R.N. (2003), “Development of

an Instrument to Measure Stress among Software Professionals:

Factor Analytic Study”, SIGMIS Conference’03, April 10-12,

Philadelphia, Pennsylvania.

• Rani, Lakshmi (2001), “Occupational Stress Among Working

Women in Emergency Services”, Management and Labour

Studies, Vol. 26, No. 1, pp. 25-36.

• Rao, S.K.R. (1983), “The Conception of Stress in Indian

Thought: The Theoretical Aspect of Stress in the Samkhya and

Yoga Systems”, NIMHANS Journal, Vol. 1, pp. 115-121.

• Reddy, Sumati (2006), Employee Health and Wellness, HRM

Review, In Sanjeev Kumar Singh (Ed.), Occupational Health

Issues and Strategies, ICFAI University Press, Hyderabad, 87-

93.

• Renn, Robert W. and Vandenberg, Robert J. (1991),

“Differences in Employee Attitudes and Behaviors Based on

Rotter’s (1966) Internal-External Locus of Control: Are They All

Valid?”, Human Relations, Vol. 44, pp. 1161-1178.

240

• Riolli, Laura and Savicki, Victor (2003), “Optimism and Coping

as Moderators of the Relationship Between Chronic Stress and

Burnout”, Psychological Reports, Vol. 92, pp. 1215-1226.

• Rizzo, J. R., House, J. Robert, and Lirtzman, Sidney (1970),

“Role Conflict and Ambiguity in Complex Organizations”,

Administrative Science Quarterly, Vol. 15, pp. 150-163.

• Rotter, J.B. (1966), “Generalized Expectancies for Internal vs

External Control of Reinforcement”, Psychological Monographs,

Vol. 80, No. 1, pp. 609.

• Rustemeyer, Ruth (2001), “Interrelations among Gender-Role

Conflict, Typicality of Occupations, and Self-Esteem”,

Psychological Reports, Vol. 89, pp. 489-494.

• Sabharwal, N., Soch, H., and Kaur, H. (2010), “Are We Satisfied

with Incompetent Services? A Scale Development Approach for

Service Recovery”, Journal of Services Research, Vol. 10, No. 1,

pp. 125-142.

• Sankpal, Shilpa, Negi, Pushpa, and Vashishtha, Jeetendra (2010),

“Organisational Role Stress of Employees: Public vs. Private

Banks”, Indian Journal of Management, Vol. 3, No. 1, pp. 4-16.

• Satish, S.M. and Bharadhwaj, S. (2010), “Information Search

Behaviour among New Car Buyers: A Two-Step Cluster

Analysis”, IIMB Management Review, Vol. 22, pp. 5-15

• Schabracq, M.J., and Cooper, C.L. (2000), “The Changing

Nature of Work and Stress”, Journal of Managerial Psychology,

Vol. 3, pp. 227-241.

241

• Scheier MF, Carver CS. (1982), “Self-consciousness, Outcome

Expectancy, and Persistence”, Journal of Research in

Personality, Vol. 16, pp. 409–418.

• Schein, E.H. (1980), Organizational Psychology, Prentice Hall,

London.

• Schlenkar, J.A., and Gutek, B.A. (1987), “Effects of Role Loss

on Work Related Attitudes”, Journal of Applied Psychology,

Vol. 72, pp. 287-293.

• Scott, W. G., Mitchell, T. R., Birnbaum, P. H. (1981),

Organization Theory: A Structural and Behavioral Analysis,

Homewood, Illinois.

• Selye, H. (1974), The Stress of Life, New York: McGraw Hill.

• Selye, Hans (1936), “A Syndrome Produced by Diverse Nocuous

Agents”, Nature, July, p.32.

• Selye, Hans (1956), The Stress of Life, McGraw Hill, New York

• Selye, Hans (1976), The Stress of Life, Revised Edition. New

York: McGraw-Hill.

• Sen, P.C. (1981), A Study of Personal and Organizational

Correlates of Role Stress and Coping Strategies in Some Public

Sector Banks, Unpublished Ph.D. thesis, Gujarat University,

Gujarat (India).

• Shah, Farooq A. (2003), “Role Stress in the Indian Industry: A

Study of Banking Organisations”, Indian Journal of Industrial

Relations

Vol. 38, No. 3, pp. 281-296.

• Shahu, R., and Gole, S.V. (2008), “Effect of Job Stress and Job

Satisfaction on Performance: An Empirical Study”, AIMS

242

International Journal of Management, Vol. 2, No. 3, pp. 237-

246.

• Sharma, S. (1988), Stress and Anxiety, In J. Pandey (Ed.),

Psychology in India: The State-of the-Art, VoI. I: Personality and

Mental Processes (pp. 191-248), New Delhi: Sage.

• Sharma, S. and Kumar, A. (2006), “Cluster Analysis and Factor

Analysis”, http://www.terry.uga.edu/~rgrover/chapter_18.pdf,

(accessed on 28 October, 2010), pp. 1-65.

• Sharma, Suparn and Devi, Arti (2008), “An Empirical Study of

Factors Causing Stress among Banking and Insurance Sector

Employees”, Gumbad Business Review, Vol. 3, No.2, pp. 1-11.

• Sharma, Suparn, and Sharma, Jyoti (2008), “A Study of Stress

and Cope-up Strategies of Service Sector Employees”, Indian

Management Studies Journal, Vol. 12, pp. 19-35.

• Sharma, Uma and Sharma, Sagar (1989), “Organizational Role

Stress and Anxiety: A Comparative Study of Bureaucrats and

Technocrats”, Indian Journal of Industrial Relations, Vol. 24,

No. 3, pp. 281-288.

• Sharma, Umesh (2005), Stress Management through Ancient

Wisdom and Modern Science, Excel Books.

• Shaufeli, W., B., Bakker, B. Arnold, Heijden ven der, A.M.M.F

(2009), “Workaholism among Medical Resident- It is the

combination of Working Excessively and Compulsively That

Counts”, International Journal of Stress Management, Vol. 16,

No.4, pp. 249-72.

243

• Shejwal, B.R. & Palsane, M.N. (1984), “Locus of Control: A

Personality Correlate in Life Event Stress”, Psychological

Studies, Vol. 31, No. 2.

• Shen, Hsiu-Chuan, Cheng, Yawen, Tsai, Perng-Jy, Lee, Su-hsing

S. and Guo, Yueliang, leon Guo (2005), “Occupational Stress in

Nurses in Psychiatric Institutions in Taiwan”, Journal of

Occupational Health, Vol. 47, pp. 218-225.

• Siegrist, J. and Peter, R. (2000), The Effort-Reward Imbalance

Model, In P. Schnall, K. Belkic, Landsbergis and D. Baker (Eds),

Occupational Medicine: State of the Art Reviews, Vol. 15, pp. 7-

68.

• Singh, A. P. and Kedar, Nath (1991), “Effects of Organisational

Climate, Role Stress and Locus of Control on Job Involvement

of Banking Personnel”, Indian Journal of Industrial Relations,

Vol. 27, No. 2, pp. 63-71.

• Singh, A.P. and Singh, Bharti (1992), “Stress and Strain among

Indian Middle Managers”, Indian Journal of Industrial


• Singh, J., Rhoads G.K., (1991), “Boundary Role Ambiguity in

Marketing-Oriented Positions: A Multidimensional, Multifaceted

Operationalization”, Journal of Marketing Research, Vol. 28,

No. 3, pp. 328-338.

• Singh, Shailender (1988), “Stress and Performance: The

Evidence”, Vikalpa, Vol. 13(1), pp. 69-72.

• Singh, Shailendra (1989), “Profiles of Stress Experiences:

Variations Across Ownership and Management Levels”, Indian

Journal of Industrial Relations, Vol. 24, No. 4, pp. 385-398.

244

• Singh, Shailendra (1992), “Reflections on Stress”, Management

and Labour Studies, Vol. 17, No. 4, pp. 212-217.

• Sisson, K. and Marginson, P. (2000), “The Impact of Economic

and Monetary Union on Industrial Relations: A Sectoral and

Company View”, European Foundation for the Improvement of

Living and Working Conditions, Dublin.

• Smeltzer, L.R. (1987), “The Relationship of Communication to

Work Stress”, The Journal of Business Communication, Vol. 24,

No. 2, pp. 47-58.

• Smith, Andrew, Brice, Carolyn, Collins, Alison, Matthews,

Victoria & McNamara, Rachel (2000), “The Scale of

Occupational Stress: A Further Analysis of the Impact of

Demographic Factors and Type of Job”, Centre for Occupational

and Health Psychology, School of Psychology, Cardiff

University.

• Smith, M. J.; Conway, F. T., and Karsh, B. (1999),

“Occupational Stress in Human Computer Interaction”,

Industrial Health, Vol. 37, pp. 157-173.

• Sparks, Kate, Cooper, Cary, Fried, Yitzhak and Shirom, Arie

(1997), “The Effects of Hours of Work on Health: A Meta-

Analytic Review”, Journal of Occupational and Organizational


• Sparks, Kate, Faragher, Brian and Cooper, Cary L. (2001),

“Well-being and Occupational Health in the 21st Century

Workplace”, Journal of Occupational and Organizational


245

• Spector, P.E. (1988), “Development of the Work Locus of

Control Scale”, Journal of Occupational Psychology, Vol. 61,

pp. 335-340.

• Spector, P.E., (1982), “Behavior in Organizations as a Function

of Employee's Locus of Control”, Psychological Bulletin, Vol.

91, pp. 482-497.

• Spector, P.E., Dwyer, D.J. and Jex, S.M. (1988), “Relation of

Job Stressors to Affective, Health, and Performance Outcomes:

A Comparison of Multiple Data Sources”, Journal of Applied


• Srilatha, P., & Harigopal, K. (1985), “Role Conflict and Role

Ambiguity: Certain Antecedents and Consequences”, ASCI

Journal of Management, Vol. 15, pp. 77-108.

• Srivastara, A.K. and Sinha, M.M (1984), “Perceived Role Stress

as a Function of Ego Strength and Job Involvement of the

Managerial Personnel”, Psychological Abstracts, Vol. 71, No. 6.

• Srivastava, A.K. (1991), “Moderating Effect of Mode of Coping

on the Relationship between Occupational Stress and

Performance”, Journal of the Indian Academy of Applied

Psychology, Vol. 17, No. 1-2, pp. 93-98.

• Srivastava, Avinash Kumar (2007), “Stress in Organisational

Roles: Individual and Organisational Implications”, The ICFAI

Journal of Management Research, Vol. 6(12), pp. 64-74.

• Srivastava, Shalini (2009), “Locus of Control as a Moderator for

Relationship between Organizational Role Stress and Managerial

Effectiveness”, Vision-The Journal of Business Perspective, Vol.

13, No. 4, pp. 49-61.

246

• Srivastava, Sumita (1998), Understanding Stress A

Multidimensional Approach, Regency Publication, New Delhi,

145-157.

• Stewart, David W. (1981), “The Application and Misapplication

of Factor Analysis in Marketing Research”, Journal of

Marketing Research, Vol. 18(1), pp. 51-62.

• Swanson, V., and Power, K.G. (1998), “Occupational Stress and

Family: A Comparison of Male and Female Doctors”, Journal of

Occupational & Organizational Psychology, Vol. 71, No. 3, pp.

237-260.

• Tabachnick, B. G., & Fidell, L. S. (1996), Using Multivariate

Statistics, New York: HarperCollins.

• Theorell, T. (2000), Psychosocial Factors at Work in Relation to

Muscoloskeletal Conditions. Implications for Job Design and

Rehabilitation, In F. Violante, T. Armstrong and A. Kilborn,

(Ed.) Occupational Ergonomics, Work Related Musculoskeletal

Disorders of the Upper Limb and Back, New York, Taylor and

Francis.

• Thoits, P.A. (1986), “Social Support as Coping Assistance”,

Journal of Consulting and Clinical Psychology, Vol. 54, pp. 416-

423.

• Tidd, Simon T., and Friedman, Raymond A., (2002), “Conflict

Style and Coping with Role Conflict: An Extension of the

Uncertainty Model of Work Stress”, International Journal of

Conflict Management, Vol. 13, No. 3, pp. 236 – 257.

• Toivanen, H., Lansimies, E., Jokela, V. and Hanninen, O. (1993),

“Impact of Regular Relaxation Training on the Cardiac

247

Autonomic Nervous System of Hospital Cleaners and Bank

Employees”, Scandinavian Journal of Work and Environmental

Health, Vol. 19, No. 5, pp. 319-325.

• Tosi, Henry (1971), “Organizational Stress as a Moderator of the

Relationship between Influence and Role Response”, The

Academy of Management Journal, Vol. 14, No. 1, pp. 7-20.

• Turner, L.W. and Resigner, Y. (2001), “Shopping Satisfaction

for Domestic Tourists”, Journal of Retailing and Customer

Services, Vol. 8, pp. 15-27.

• Vaez, Marjan, and Laflamme, Lucie (2008), “Experienced

Stress, Psychological Symptoms, Self-Rated Health and

Academic Achievement: A Longitudinal Study of Swedish

University Students”, Social Behaviour and Personality, Vol. 36,

No. 2, pp. 183-196.

• Valadkhani, A., and Worthington, A. (2006), “Ranking and

Clustering Australian University Research Performance, 1998-

2002”, Journal of Higher Education Policy and Management,

Vol. 28, No. 2, pp. 189-210.

• Vansell, M., Brief, A.P. & Schuler, R.S. (1981), “Role Conflict

and Role Ambiguity: Integration of Literature and Direction for

Future Research”, Human Relations, Vol. 34, pp. 43-71.

• Von Emster, G.R. & Harrison, A.A. (1998), “Role Ambiguity,

Spheres of Control, Burnout, and Work-Related Attitudes of

Teleservice Professionals”, Journal of Social Behavior &

Personality, Vol. 13, No. 2, pp. 375-385.

248

• Waters, J.A. & Ussery, W. (2007), “Police Stress: History,

Contributing Factors, Symptoms & Interventions”, International

Journal of Police Strategies Management, Vol. 30, pp. 169-188.

• Weiss, Howard M., Ilgen, Daniel R. and Sharbaugh, Michael E.

(1982), “Effects of Life and Job Stress on Information Search

Behaviours of Organizational Members”, Journal of Applied


• Wetzels, M., de Ruyter, K., and Bloemer, J. (2000),

“Antecedents and Consequences of Role Stress of Retail Sales

Persons”, Journal of Retailing and Consumer Services, Vol. 7,

pp. 65-75.

• Wofford, J.C. (2001), “Cognitive-Affective Stress Response

Effects of Individual Stress Propensity on Physiological and

Psychological Indicators of Strain”, Psychological Reports, Vol.

88, pp. 768-784.

• Wofford, Jerry C. (2002), “Meta-Analysis of Relations of Stress

Propensity with Subjective Stress and Strain”, Psychological

Reports, Vol. 91, pp. 1133-1136.

• Yoon, Y; Gursuy, D. and Chen, J. (2001), “Validating Tourism

Development Theory with Structural Equation Modelling”,

Tourism Management, Vol. 22, No. 4, pp. 363-372.

references - inflibnetshodhganga.inflibnet.ac.in/bitstream/10603/8184/16/16_references.pdf ·...

Documents