refresher course on frontline servicing
TRANSCRIPT
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of the of the
MEMBER SERVICES MEMBER SERVICES SECTIONSECTION (MSS) of SSS (MSS) of SSS
BranchesBranches
NEW FUNCTIONSNEW FUNCTIONS
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BACKGROUNDBACKGROUND
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Creation of Task Force on Branch
Service Delivery - Administrative Order No. 2011-012 dated 03 October 2011 CompositionTF Head AVP Josie G. Magana - NCR North
DivisionMembers DM Aurea G. Bay - BSPD
DM Carmi O. Soriano - MSSD
Ms. Arceli G. Carlos - Service Delivery Dept.Mr. Robert B. Clemente - ADM 5
BACKGROUNDBACKGROUND
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Functions1. Identify issues and concerns on members’
services particularly on transactions processing and resource requirements
2. Recommend to the PCEO the solutions to address and resolve the problems and concerns including the identification, development, and enhancement of standards to be implemented in the Branches.
BACKGROUNDBACKGROUND
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Approved by PCEO
- Preliminary Recommendations 07 September 2012 - Implementation Activities 05 October 2012
BACKGROUNDBACKGROUND
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BACKGROUNDBACKGROUND
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APPLICABLE ISSUANCES:APPLICABLE ISSUANCES:
→ OFFICE ORDER NO. 2012 – 077 ● issued Dec. 03, 2012 ● consistent with our objective of providing prompt
and convenient social security services to our members by continually improving all processes
to meet the members’ satisfaction
→ MOP ORDER NO. 2013 – 005 ● issued May 30, 2013 ● implements the policies issued under the above
Office Order ● provided for the use of the revised SSS Forms
E-4 and R-8
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MOP ORDER NO. 2013-005MOP ORDER NO. 2013-005
PROCEDURES ON THE IMPLEMENTATION OF THE NEW FUNCTIONS OF MEMBER SERVICES SECTION:
1. SIMPLE CORRECTION OF MEMBER / EMPLOYER DATA
2. PROCESSING OF SALARY LOAN APPLICATIONS
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SIMPLE CORRECTION OF MEMBER / ER SIMPLE CORRECTION OF MEMBER / ER DATADATA
DEFINITION OF TERMS:
Simple Correction of Member Data refers to the following:Simple Correction of Member Data refers to the following:
1. CONVERSION OF MEMBERSHIP STATUS1. CONVERSION OF MEMBERSHIP STATUS → → From TEMPORARYTEMPORARY to PERMANENTPERMANENT
2. 2. CORRECTION OF SIMPLE ERROR IN SPELLING OF CORRECTION OF SIMPLE ERROR IN SPELLING OF NAMENAME
→ → either the First, Middle or the Last Name→ from “i”“i” to “e”“e” or vice versa
example : Ariiston toto Areeston
Valdreez toto Valdriiz
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CORRECTION OF SIMPLE ERROR IN SPELLING CORRECTION OF SIMPLE ERROR IN SPELLING OF NAMEOF NAME
→ → from “o”“o” to “u”“u” or vice versa example : Roostico toto Ruustico
Cuuneta toto Cooneta
→ → correction of one (1) or two (2) letters example : Pabblo Cortez toto Pavvlo Cortez
Pabblo Cortess toto Pavvlo Cortezz
→ → inclusion/deletion of space and special characters
example : Maryjane toto Mary Jane
MaryJane toto Maryjane
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SIMPLE CORRECTION OF MEMBER / ER SIMPLE CORRECTION OF MEMBER / ER DATADATA
3. 3. CORRECTION OF PREFIX OR SUFFIXCORRECTION OF PREFIX OR SUFFIX
example : Ma. Elena toto Mariaria Elena
Mariaria Elena to to Ma. Elena Silverio Jr.Jr. toto Silverio IIII or Silverio III III
4. 4. CORRECTION OF NAME DUE TO CHANGE OF CIVIL CORRECTION OF NAME DUE TO CHANGE OF CIVIL STATUSSTATUS
→ → from MAIDEN NAMEMAIDEN NAME to MARRIED NAMEMARRIED NAME only
example : Juana Cruz Santos toto Juana Santos Reyes
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SIMPLE CORRECTION OF MEMBER / ER SIMPLE CORRECTION OF MEMBER / ER DATADATA
5. 5. ENCODING OF MIDDLE NAMEENCODING OF MIDDLE NAME → → to complete the existing middle initialexisting middle initial in the
database
example : Pedro C. Reyes toto Pedro Cruz Reyes
6. 6. CORRECTION OF GENDERCORRECTION OF GENDER
→ → from MALE MALE to FEMALEFEMALE
→ → from FEMALEFEMALE to MALEMALE
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SIMPLE CORRECTION OF MEMBER / ER SIMPLE CORRECTION OF MEMBER / ER DATADATA
DEFINITION OF TERMS:
Simple Correction of Employer Data refers to the following:Simple Correction of Employer Data refers to the following:
1. 1. CORRECTION OF SIMPLE ERROR IN SPELLING OF CORRECTION OF SIMPLE ERROR IN SPELLING OF EMPLOYER’S NAMEEMPLOYER’S NAME
example : Aling Doriing Canteen toto Aling Doreeng Canteen
2. 2. CORRECTION OF SIMPLE ERROR IN SPELLING OF CORRECTION OF SIMPLE ERROR IN SPELLING OF EMPLOYER’S ADDRESSEMPLOYER’S ADDRESS
example : Don Anton St., Tondo, Manila toto Don Antonioio St., Tondo, Manila
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SIMPLE CORRECTION OF MEMBER / ER SIMPLE CORRECTION OF MEMBER / ER DATADATA
3. 3. CHANGE OF EMPLOYER’S BUSINESS ADDRESSCHANGE OF EMPLOYER’S BUSINESS ADDRESS
example: Don Anton St., Tondo, Manila toto Mapang-akit St., Brgy. Central, Quezon City
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Transmit to the Processing Transmit to the Processing Center (PC) the following:Center (PC) the following:
a) Request is not classified as “Simple Correction” as specified in the Definition of Terms in the MOP;
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Transmit to the Processing Transmit to the Processing Center (PC) the followingCenter (PC) the following
b) Request is classified as “Simple Correction” but combined with other request/s classified as “Complex Correction”; or
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Transmit to the Processing Transmit to the Processing Center (PC) the followingCenter (PC) the following
c) Request is classified as “Simple Correction” but member is an existing retirement or total permanent disability pensioner.
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GENERAL WORKFLOW - GENERAL WORKFLOW - Processing of Processing of Request for Simple Correction of EE/ER Request for Simple Correction of EE/ER DataData
FILER
SUBMISSION OF E-4/R-8
PRESENTATION OF SS ID CARD & OTHER DOCUMENTARY REQUIREMENTS
MSRPROCESSING OF E-4/R-8/ REQUEST FORM
ONLINE REVIEW
SR. CLERKSCANNING AND FILING OF E-4/ R-8
Member Services Section
SSO III/ CEO II
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2. Processing of Salary 2. Processing of Salary Loan ApplicationLoan Application
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GENERAL WORKFLOW - Processing of GENERAL WORKFLOW - Processing of SL ApplicationSL Application
Member Services Section
MSR
VALIDATION OF ENCODED DATA
GENERATION OF CHECK
Filer SR. CLERK
PROCESSING OF MLA
ONLINE REVIEW
SCANNING AND FILING OF MLA
SSO III/ CEO II
SUBMISSION OF MEMBER LOAN APPLI-CATION (MLA)
PRESENTATION OF SS ID CARD AND OTHER DOCUMENTARY REQUIREMENTS
File Anywhere Policy Centralized Printing of Checks by DCOD Centralized Release of Checks by OSD
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CUT-OFF TIME - CUT-OFF TIME - Processing of SL Processing of SL ApplicationsApplications
SL Applications encoded by MSR from 7:00 a.m. to 7:00 p.m. will be included in the validation on the same day
Data Center Operations Department (DCOD) shall conduct validation of encoded SL Applications every 8:00 p.m. of the same day
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SCREEN SHOTS SCREEN SHOTS OF NEW OF NEW SYSTEMSYSTEM
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Simple Simple CorrectionsCorrections
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Simple CorrectionsSimple Corrections
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Simple CorrectionsSimple Corrections
Click here
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Simple CorrectionsSimple Corrections
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Simple CorrectionsSimple Corrections
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Simple CorrectionsSimple Corrections
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SL ApplicationsSL Applications
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SL Applications - MSRSL Applications - MSR
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SL Applications - MSRSL Applications - MSR
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SL Applications - MSRSL Applications - MSR
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SL Applications - MSRSL Applications - MSR
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SL Applications - MSRSL Applications - MSR
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SL Applications - MSRSL Applications - MSR
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SL Applications - MSRSL Applications - MSR
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SL Applications - MSRSL Applications - MSR
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SL Applications - MSRSL Applications - MSR
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SL Applications - MSR SL Applications - MSR (data (data entry)entry)
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SL Applications - MSR SL Applications - MSR (data (data entry)entry)
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SL Applications - MSR SL Applications - MSR (data (data entry)entry)
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SL Applications - MSR SL Applications - MSR (end of (end of day)day)
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SL Applications - MSR SL Applications - MSR (end of (end of day)day)
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SL Applications - MSR SL Applications - MSR (end of (end of day)day)
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SL Applications - SupervisorSL Applications - Supervisor
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SL Applications - SupervisorSL Applications - Supervisor
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SL Applications - SupervisorSL Applications - Supervisor
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SAMPLE - List of Approved SAMPLE - List of Approved SLAsSLAs
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SAMPLE - List of Approved SAMPLE - List of Approved SLAsSLAs
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SAMPLE - List of Rejected SAMPLE - List of Rejected SLAsSLAs
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Outright Outright RejectionRejection
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Outright ROutright Rejection ejection
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Outright ROutright Rejection ejection
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Outright ROutright Rejection ejection
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Outright ROutright Rejection ejection
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Outright ROutright Rejection ejection
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Outright ROutright Rejection ejection
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IMPLEMENTATIOIMPLEMENTATION SCHEDULEN SCHEDULE
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ACTIVITIES TIMETABLE1. User Acceptance Test October 02-03, 2012
2. Pilot Implementation (SFDM, Roxas & Pasig Branch)
October 11- 25, 2012
3. Orientation of Branches (System-wide)
Nov. 12 - Dec. 05, 2012
4. MOP Approval (detailed) December 2012
5. Full Implementation January 2013
IMPLEMENTATION SCHEDULEIMPLEMENTATION SCHEDULE
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EEnndd ooff PPrreesseennttaattiioonn Thank You!Thank You!