Registration 2011 feedbackJulie Fiwka – Project Consultant

Terri Glynn – Development Consultant

Staff SurveyThe Student Information Directorate produced and published a Registration 2011 staff survey.

• The survey was optional• 52 members of staff completed the survey • The survey was communicated for distribution to:

All SID staff School Administrators Key school office contacts Key Finance staff Key Library staff Key ITS staff All registration briefing attendees Student Ambassadors that assisted at check-in

2. Which department/school/area of the University do you work in? Response

School of Art and Design 1

Finance 1

School of Nursing Midwifery & Social Work 6

School of Health Sciences 1

Law 2

SID 29

The Clifford Whitworth Library 1

Student Life 1

Student Ambassadors 5

CSE 1

School of Languages 1

ITS Telephony 2

No Yes0

5

10

15

20

25

30

35

40

13

38

3. Did you assist at Check-in this year?

Location (Clifford Whitworth) -- 1 = (Poor) 10 = (Excellent)

Scale 1 2 3 4 5 6 7 8 9 10 N/A

Response 0 2 0 0 1 0 4 16 8 10 6

4. Please rate the following aspects of Check-in this year:

Equipment -- 1 = (Poor) 10 = (Excellent)

Scale 1 2 3 4 5 6 7 8 9 10 N/A

Response 0 0 0 0 4 2 9 10 6 2 8

The layout / flow of Check-in -- 1 = (Poor) 10 = (Excellent)

Scale 1 2 3 4 5 6 7 8 9 10 N/A

Response 0 0 0 1 2  7 12 10 6 1 7

4. Please rate the following aspects of Check-in this year:

Signage / directions (inside and out) -- 1 = (Poor) 10 = (Excellent)

Scale 1 2 3 4 5 6 7 8 9 10 N/A

Response 0 0 0 2 2 3 9 14 7 2 6

The student experience of Check-in -- 1 = (Poor) 10 = (Excellent)

Scale 1 2 3 4 5 6 7 8 9 10 N/A

Response 0 0 0 1 2 0 9 20 1 3 11

The rota (including breaks / lunches) -- 1 = (Poor) 10 = (Excellent)

Scale 1 2 3 4 5 6 7 8 9 10 N/A

Response 1 0 1 1 2 5 10 6 4 4 11

Much worse Worse The same Better Much better0

2

4

6

8

10

12

0

45

12

10

5. If applicable, compared to last year was your experience of Check-in:

7. Please rate the following aspects of the registration project this year:

Communication before the event (e.g. briefings, emails, workstream meetings etc) – 1 = (Poor) 10 = (Excellent)

Scale 1 2 3 4 5 6 7 8 9 10 N/A

Response 0 0 1 3 0 7 7 14 7 7 3

Training sessions and manuals -- 1 = (Poor) 10 = (Excellent)

Scale 1 2 3 4 5 6 7 8 9 10 N/A

Response 0 0 2 1 5 1 5 13 8 10 2

Staff facing website (www.sid.salford.ac.uk/registration) – 1 = (Poor) 10 = (Excellent)

Scale 1 2 3 4 5 6 7 8 9 10 N/A

Response 0 0 1 0 2 1 5 13 11 8 4

7. Please rate the following aspects of the registration project this year:

Online Registration -- 1 = (Poor) 10 = (Excellent)

Scale 1 2 3 4 5 6 7 8 9 10 N/A

Response 0 0 1 0 3 2 3 10 16 5 7

Student communications (e.g. registration letters/emails, get ready guide, induction website) -- 1 = (Poor) 10 = (Excellent)

Scale 1 2 3 4 5 6 7 8 9 10 N/A

Response 1 1 1 2 2 2 4 10 5 6 12

Registration processes (e.g. late registration) -- 1 = (Poor) 10 = (Excellent)

Scale 1 2 3 4 5 6 7 8 9 10 N/A

Response 0 0 2 3 0 1 7 19 3 4 8

5

8

15

12

8. If applicable, compared to last year was your experience of registration as a whole:

Much worseWorseThe sameBetterMuch better

Much worse Worse The same Better Much better02468

101214161820

1

5 5

19

10

9. If applicable, compared to last year do you think the student experience was:

Student OLR SurveyThe Student Information Directorate produced and published an online registration survey that was included at the end of the online registration process. The aim of this survey was to gain information from a student’s perspective on how we can improve online registration in the future.

• The survey was optional• 2906 students completed the survey • The survey was open between the 8th August to 21st October

No Yes0

500

1000

1500

2000

2500

3000

215

2691

1. Did you receive registration instructions including your Self Service PIN?

1a. How did you receive your Self Service PIN? Response

By email 1263

By post 1205

At the registration check-in event 37

The Library service desk 17

By phone 16

Both by Post and by email 14

The ITS service desk 12

School office staff 11

The Student Life advice desk 10

Already had them from last year 7

Admission office 1

Blackboard 1

Social Network 1

1853

262

595

1978

2. How easy was online registration to use?

Very HardHardOKEasyVery Easy

Much Harder Harder The Same Easier Much Easier0

100

200

300

400

500

600

700

16 53

608

273

356

3. If you registered online last year, how did you find your experience this time?

850

2056

4. Did you manage to complete online regis-tration in one attempt?

NoYes

No Yes0

500

1000

1500

2000

2500

3000

2505

401

7. Did you need any help registering online?

Accom

modati

on

Anothe

r stud

ent

Check

-in ev

ent s

taff

Financ

e staf

f

Friend

/Fam

ilyOthe

r

Other s

tuden

t

Schoo

l staf

f

The IT

S servi

ce de

sk

The Li

brary

servi

ce de

sk

The R

egist

ration

Tea

m

The S

tuden

t Life

advic

e des

k

Web

site

0

50

100

150

200

250

12 135

71

11 6 1

49 4320

248

287

9. Who did you get help from?

Student check-in feedbackThe Student Communications & Induction Team, Student Life Directorate produced and published a registration and welcome survey.

The aim of this survey was to gather students thoughts on the University of Salford's Registration and Check-in process, and to hear about their experiences of the Welcome programme in order to improve our services in the future.

We are still waiting for some information and will then analyse the results

What next?• Categorise all free text comments

• Review areas that require improvements

• Pull out any relevant lessons learnt

• Start work on Registration 2012

Any questions?