reimagine samtrans · opportunities to provide feedback if you have feedback on samtrans bus...
TRANSCRIPT
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Reimagine SamTrans
January 2020
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Overview
▪ What is Reimagine SamTrans?
▪ Project Purpose and Timeline
▪ SamTrans Today
▪ Market Research
▪ Public Outreach
▪ Next Steps
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What is Reimagine SamTrans?
Reimagine SamTrans is a Comprehensive
Operational Analysis (COA), which is an in-depth
study of a transit network to identify areas of
opportunity and improvement.
Reimagine SamTrans will result in a redesigned
bus network in 2021.
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Reimagine SamTrans Purpose
The purpose of our project is to:
▪ Improve experience for existing SamTrans
customers
▪ Grow new and more frequent ridership on
SamTrans
▪ Build SamTrans efficiency and effectiveness as
mobility provider
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Timeline
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Outcome of Phase One
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Market Research
SamTrans Today
Public Outreach
Service
Policy
Framework
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SamTrans Today
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SamTrans Today
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▪ Many different route
categories and types
▪ Density on the bayside,
more rural on the coast
▪ East/west routes are
limited and congestion is
heavy on those
roadways
▪ Street network and
topographical challenges
▪ Service beyond county
lines today
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SamTrans Today
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Average Weekday Boardings by Stop
▪ Top five stops for boardings are all
Caltrain or BART stations
▪ Strongest ridership clusters in North
County
▪ Opportunities also exist in South
County at key transfer points such as
Redwood City Transit Center
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Market Research
▪ Countywide Transportation Survey (Aug – Oct 2019)
– Goal: Understand the overall transportation preferences
and habits of SM County residents.
▪ Understand travel behavior for both riders and non-riders
▪ Willingness to try transit or other modes
▪ Experiences with SamTrans
– Statistically significant, respondents reflect County
demographics (1,800+ survey takers)
▪ Three Focus Groups (English and Spanish)
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Community Outreach: Fall 2019
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▪ 55 events and counting
➢ Bus stops, transit hubs,
community events, and
presentations
▪ Virtual Town Hall (archived online)
▪ Bus operator outreach
▪ Community survey closed Jan. 15
with nearly 3,000 participants
➢ Always collecting comments on
our website
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Community Outreach: Fall 2019
▪ What’s most important to you?
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Community Outreach: Fall 2019
▪ Dot exercise asks: how should SamTrans invest in better bus service?
– 10 choices, four dots
– More than 380 people participated
– Results vary by event location, time of day, audience
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Frequency
Earlier service
Midday service
Later service
Weekend service
Service to new areas
Faster routes
Timed transfers
Bus shelters
Real time information
0 50 100 150 200 250 300 350
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Opportunities to Provide Feedback
▪ If you have feedback on SamTrans bus service, now is the
time talk to us!
▪ Comment any time on our website or e-mail us
– Tell us: What’s working and what’s not working today about a
certain SamTrans route or our service overall?
▪ Second round of community outreach will occur in
Spring/Summer 2020
– Invite us to table at your community event or present to your
community group
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Questions/Comments
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