relational leadership...relational leadership • relational leadership refers to the ability of the...
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Relational Leadership: Creating Positive Relationships
to Achieve Positive ResultsColleen Goethals, MS, RHIA, FAHIMADirector, Health Information ManagementR1 RCM, Inc.
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Agenda
• What is Relational Leadership
• Applying Relational Leadership • Staff• Bosses• Peers
• High Performance Leaders
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Relational Leadership
• Relational Leadership refers to the ability of the leader to create and maintain positive relationships within an organization.
• It includes positive relationships with employees, bosses, and peers — everyone in the organization.
• It achieves business results the right way; without demeaning, demoralizing or destroying people.
Relationships are the key to leadership effectiveness
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Relational Leadership with Staff• Set Expectations
• Engage people in the mission and vision• Provide Purpose and Meaning
• Share the purpose of the goal• Explain the meaning of the goal
• Coaching and Mentoring• Build positive relationships• Build enthusiasm• Don’t be afraid of conflict
• Accountability• Measure performance
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Leadership is based on inspiration
not domination; on cooperation, not intimidation.
William Arthur Wood
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Relational Leadership with Bosses• Know your boss
• What motivates him/her; priorities; hot buttons; likes/dislikes
• Professional Commitment• Make your boss look good
• Integrity• Respect your boss; never treat
• Ask for what you want• Don’t assume your boss knows what you want
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Relational Leadership with Peers• Partnership
• You are equals• Dependent on each other to achieve success• Everyone’s effort is equally important
• Feedback• Tell them how they are doing—honestly• Talk to them directly
• Trust• Understand: question, listen, discuss• Listen, consider their thoughts
• Respect
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High Performance Leaders
• Challenge each other• Argue with each other• COLLABORATE• Give feedback and solicit feedback from others• Get to know people• Lead by example• Provide purpose and meaning• Upholds values: honesty, dignity, integrity
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Conclusion
• Relational Leadership is a skill
• Constantly evaluate how you relate to others
• Communicate and inform
• Act as you want to be seen
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Sources
The Feiner Points of Leadership, Michael FeinerLeadership Development for Healthcare, Merida L. JohnsThe Power of Relational Leadership, Forbes.comLeadership Is A Relational Skill, Forbes.com
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Thank You!
Questions?