relationship scb
TRANSCRIPT
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II
Building Interpersonal
Relationship
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Why do we require a
course on these subjects?Because, we all want
to be Effective
&
To Influence Growth
andTransformation
(TQP)
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Leadership basically
presupposes
People Skills
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There is a vast
difference betweenManagement and
Leadership
All managers are not
Leaders
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We tend to associatemanagement with tasks, targets,
budgets, policies, proceduresand keeping things steady.
We associate leadership with
vision, inspiration, potential andchange.
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Managers Maintain thingsLeaders change things
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Leadership is an art
of getting others want to do
somethingthat you are convinced
should be done.Vance Packard
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There are different
ways of getting
things done
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Coercion, compliance
and commitment*
Leaders are able to gaincommitment from People
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Followers who act out
of commitment donthave
to be watched all thetime
to ensure their best
effort.
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What motivatespeople
to follow some one?
People are motivatedbytheir basic needs
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What do People really Desire ?
To Love and To be Loved
To reach the Height of Greatness
To Contribute to the well-
being of the society
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The Existential Cry of Humans
Love Me Tenderly
Use me creatively
Pay me fairly
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You give people
what they wantand you have
their commitment for you
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It is most important to
create an emotional bankaccount in order to be
successful in life
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We Communicate at three levels
Words 7%
Tone of our voice 38%
Body language 55%
WHAT I HEAR I FORGET
WHAT I SEE I REMEMBER
WHAT I DO I UNDERSTAND
Therefore 93% of the non verbal communication createan impact on the audience. The movements bring energy
to the message.
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COMMUNICATION
ANDMANAGEMENT OF
EMOTIONS
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Emotional
Management andbehavioural patterns
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Emotions play
an important role in our
communication
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For a healthy personalitybuilding therefore we
require to give priorimportance to the
management of ouremotions
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Our Behaviour
Patternsin
Communications
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Submissive
Happily submissive
Powerless submissive: angry,
cold relationship, hidden agenda
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Passive aggressive
90% of the religious
Indicative
Mostly found among women
Anger
cold
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These above
reactionsare not adult ways of
Communication
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Assertive It safeguards my human rights
Best way to handle persons
It expresses my feelings
Creates good personality
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Why do we lack Assertiveness skills? 1. Lack of practice: we do not test our limits enough &
discover whether we can be more assertive Formative training: parental and others diminished your
capacity to stand up for yourself
Being unclear: no clear standards and unsure of what one
wants
Fear of Hostility: Afraid of anger or negative responses and
you want to be considered reasonable.
Undervaluing yourself: you do not feel that you have theright to stand firm and demand correct and fair treatment
Poor presentation: Your self expression tends to be vague,
unimpressive, confusing and emotional
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1. Learn your Emotions
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2. Accept your
Emotionsand learn the
reasons behind it
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3. Understand the Emotionsof the other
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5. Live in a Emotionalcontagion
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Change Behaviour
1. Describe your behaviour
2. Effect your behaviour
3. Specify new behaviour See the consequence of new behaviour
When there are people of insecurity learn tolive with them
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Vision -----Objective ------Action Plan