releasenote.pdf

>> Release Noteversion 5.6

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Mentum S.A. All rights reserved.

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This document contains confidential and proprietary information of Mentum S.A. and maynot be copied, transmitted, stored in a retrieval system, or reproduced in any format ormedia, in whole or in part, without the prior written consent of Mentum S.A. Informationcontained in this document supersedes that found in any previous manuals, guides,specifications data sheets, or other information that may have been provided or madeavailable to the user. This document is provided for informational purposes only, andMentum S.A. does not warrant or guarantee the accuracy, adequacy, quality, validity,completeness or suitability for any purpose the information contained in this document.Mentum S.A. may update, improve, and enhance this document and the products to whichit relates at any time without prior notice to the user. MENTUM S.A. MAKES NOWARRANTIES, EXPRESSED OR IMPLIED, INCLUDING, WITHOUT LIMITATION, THOSE OFMERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, WITH RESPECT TO THISDOCUMENT OR THE INFORMATION CONTAINED HEREIN.

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Mentum, Mentum Planet, Mentum Ellipse, Mentum Fusion, Mentum CellPlanner, andMentum LinkPlanner are registered trademarks owned by Mentum S.A. MapInfoProfessional and the Spectrum Suite are registered trademarks of Pitney Bowes SoftwareInc. Map data copyright OpenStreetMap contributors, CC BY- SA. iBwave Design is atrademark owned by iBwave. This document may contain other trademarks, trade names,or service marks of other organizations, each of which is the property of its respectiveowner.

Last updated March 25, 2013

2 Mentum Planet Release Note

IntroductionThis document accompanies the release of Mentum Planet 5.6. It describes the new featuresand enhancements contained in the release.

This document contains the following information:

n New features and enhancements

n System requirements

n Documentation

Mentum Planet Release Note 3

New Features and EnhancementsThis list details the new features and enhancements contained in Mentum Planet releases.

version 5.6

LTE Features

n MBSFN (Multicast-Broadcast Single Frequency Network), also known as eMBMS(enhanced Multimedia Broadcast Multicast Services).

n LTE-Advanced features:

n Support for Almost Blank Subframes (eICIC)

n Support for cross-carrier scheduling, also known as carrier aggregation-basedInter-Cell Interference Coordination

n Modeling of Release 11 User Equipment

n Rel.10/11 Carrier Aggregation

n Support for LTE Rel.8/9 Inter-Cell Interference Coordination schemes:

n Fractional Frequency Reuse

n Soft Frequency Reuse

n Partial Frequency Reuse

n Interactive Analysis Tool

n 3D network analyses

n New algorithm for carrier preferences in Monte Carlo simulations and networkanalyses (e.g., possibility to prioritize a given frequency band over another one)

n The Downlink C/(N+I), which was previously used for both PDCCH and PDSCHchannels, has been replaced by the following channels:

n PDCCH C/(N+I)

n PDSCH C/(N+I)

It is worth noting that in some scenarios, the PDSCH C/(N+I) and the PDCCH C/N+I)will be different than the Downlink C/(N+I) computed in the previous releases ofMentum Planet.

n New network analysis layers:

n Total RSRP

n Reference C/I

n Geometry Factor

WCDMA/HSPA Features


n New network analysis layers:

n MIMO Gain for HSDPA

n HSPDA Spectral Efficiency

n P3M (Planet 3D Model) propagation model, with the following characteristics:

n Designed for urban environments, but can be used everywhere, including inmountainous areas where the receiver is higher than the transmitter.

n Supports all geodata solutions (i.e., height, clutter, clutter height, polygons)

n Multi-resolution support (e.g., height/clutter at 30m resolution, and buildingpolygon data), with optional dual-resolution calculation).

n Automated Model tuner for optimal accuracy

n User-adaptable in-building penetration algorithm

n Support for all cellular layers (including macro-cells and small cells)

n Optimized for 3D propagation, in terms of accuracy, performance and scalability

n Supported in Point-to-Point Profile and tools in Mentum Planet that require point-to-point predictions

n Supports frequencies between 100 MHz and 60 GHz

Metro Designer (previously known as the City Designer):

n Ability to view sites/sectors/repeaters/antennas, including their properties (e.g.,antenna height, azimuth, tilts, e-parameters, etc.).

n Ability to view building properties

Point-to-Point Profile tool

n Complete re-design of the Graphical User Interface

n Ability to start the Point-to-Point Profile tool from within the map for a particular site(or selected group of sites)

n Ability to define clutter heights from selected propagation model

n Performance improvements when opening the tool

n Miscellaneous improvements

Automatic Cell Planning tool

n Performance improvements

n Site selection algorithms developed for small cells

Mentum Planet extensions

n Mentum Planet 5.6 is compatible with the Mentum Planet extension that allows usersto create Traffic Maps from Twitter feeds


Wi-Fi Features

n Automatic Frequency Planning tool


WiMAX Features


Performance and Scalability Improvements

n Starting Mentum Planet

n Project opening (for projects with a lot of antennas and/or a lot of groups/flags).

n Project saving

n Antenna format: internal structure modifications, in order to:

n Minimize the memory usage

n Allow faster access to necessary information

n Tabular Editor

n Import/Export tool

n Working with site sets

n Data Manager:

n Get operation

n Submit operation

n Synchronize operation

n Refresh operation

n Point-to-Point Profile tool

n Performance improvements to open the tool

n Ability to start the tool for a selected site on the map window

n Predictions: Ability (for all models) for RPE agents to use up to 4 GB of RAM (asopposed to 2 GB of RAM in previous releases of Mentum Planet)

n Increased scalability for all the tools in Mentum Planet that leverage InterferenceMatrices

Data Manager Features

n Ability from within Mentum Planet to Get, Submit, and Synchronize projects with theData Manager.

n Ability to define conflict resolution rules (priority given to Mentum Planet or DataManager) for Get, Submit, and Synchronize operations.


n Option to automatically synchronize the local Mentum Planet project with the DataManager when closing a project.

Compatibility with Mentum Ellipse

n Compatibility with Mentum Ellipse 8.2.1 and Mentum Ellipse 8.2.2

n Compatibility with future versions of Mentum Ellipse as well

Note: In previous releases of Mentum Planet, the microwave features were available aspart of the software. To use the microwave features with Mentum Planet 5.6, you mustnow install Mentum Ellipse 8.2.1 or 8.2.2 separately. This change enables you to benefitfrom features in the most recent release of Mentum Ellipse (as long as the user interfacein Mentum Planet is not affected).

New Version of Universal Model (version 410)

n Management of bridge thickness

n Improvement of the morphologies generator (redefinition of default themes)

n Minor improvements/corrections

ITCnet Technology

n Availability of a new technology (ITCnet)

Miscellaneous Improvements

n When visualizing neighbors on the map from the Graphical Neighbor Plan Editor, intra-carrier and inter-carrier neighbors are now visually differentiated. Case 34821

n From the Report Preview dialog box, you can now generate statistics for non-numerical columns. Case 28660

n When viewing neighbors from the Site Editor, you now have the ability to select whichneighbors are to be displayed on the map.

n Custom reports now support e-parameters.

n Cell IDs are now displayed in neighbor plans. Case 34803

n Ability to export data to Microsoft Excel from the Tabular Editor. Case 31113

n Sector labeling has been improved so that antenna tilt values are now displayedadjacent to each sector instead of as a single string. Case 16439

n The Report Template tool now allows you to include information about electrical tilts.Case 35814

n The maximum number of intra/inter-carrier neighbors defined in the network settingsis now 128. Case 35321


n Total RSRP and Reference C/I layers have been added for LTE FDD and LTE TDDtechnologies. Cases 34672, 34673

n A new Geometry Factor layer has been added for LTE and WCDMA network analyses.Cases 34674, 34675

n You now have the ability to select rows of neighbors and view them in a Map window.Case 33786

n The actual Height Above Average Terrain (HAAT) value is now displayed in the FCCcontour report even if the value is below 30m. In previous versions, the value of 30mwas displayed when the actual HAAT value was below 30m. Case 32961

n The antenna height range in the Automatic Site Placement tool has been increased.You can now enter values from 3 to 100m. Case 33618

n The site radius range in the Automatic Site Placement tool has been increased. Youcan now enter values from 0.03 to 5.12km. Case 33617

n You can now display tilt values as labels in the Map window. Cases 31552, 32174,32175

l You now have more flexibility to define separate color profiles for technology-specific network analysis layers. Case 29640

version 5.5

n Mentum City Designer

n Ability to visualize data in 3D (e.g., buildings, predictions, network analyses,traffic maps)

n 3D and 2D views

n Ability to query grids

n Ability to interpolate grids

n Ability to generate predictions at multiple heights (i.e., “3D predictions”)

n Support of Wi-Fi

n 802.11g/11n/11ac standards

n Advanced Antenna Algorithms (e.g., MIMO, Beamforming)

n Advanced modeling of Wi-Fi (e.g., automatic channel assignments, channelbonding)

n Support of Wi-Fi in the Automatic Cell Planning tool

n Detailed Wi-Fi network analyses

n Mentum Planet Automatic Cell Planning

n Support for Wi-Fi

n Support for Mobile WiMAX.


n Interactive Cell Planning tool

n Speed improvements

n Support for WiMAX optimization profiles in Single Site Optimization tool


n Heterogeneous Networks

n Support for cellular layers (e.g., Macro, Micro)

n Ability to define Local Area Networks and Hotspots

n Multi-technology analyses (e.g., multi-technology coverage maps)

n Support for traffic offload using Wi-Fi and Local Area Networks

n Ability to define Cell Selection Offsets

n Support for LTE <-> WCDMA neighbor planning

n Traffic Map Generator to account for Wi-Fi coverage and Local Area Networks

n Ability to compare Monte Carlo simulations

n LTE features

n Automatic PRACH Root Sequence Planning

n Ability to define cell selection offsets

n Deterministic algorithms to model beam-switching and beamforming antennaalgorithms

n Support for LTE Rel.10 User Equipment specific resource elements

n Addition of RSSI network analysis layer

n Modification of the calculation of other-system interference

n In network analyses, ability to select loads computed in Monte Carlo simulations

n Modification of the calculation of the RSRQ layer, in scenarios with multipletransmit antennas

n New “Power recycling” option available when 4 transmit antennas are being used

n WCDMA/HSPA features

n Ability to define cell selection offsets

n New composite layers (e.g., Best CPICH Composite Ec/Io, Best HS-DSCHComposite Ec/Nt)

n Support for Uplink Combiner IDs

n cdma2000/EV-DO features

n New composite layers (e.g., 1xRTT - Best Pilot Composite Ec/Io, EV-DO - BestPilot Composite Ec/Io)

n Propagation features


n Automatic Model Selection through the use of Propagation Model Signatures

n Planet General Model to leverage numeric clutter height grids

n Predict 4 propagation model to leverage numeric clutter height grids

n For Planet General Models, ability to define whether or not clutter heights shouldbe accounted for when computing inclination angles and/or when computingdiffraction losses

n Support for the Mentum Cell Planner Urban Model.

n Ability to generate propagation as a service or as an application

n Easy Site Creation tool

n New WebHelp

n Online Help continually updated on the Mentum server or Offline Help availablelocally

n Ability to search across all Help including PDFs and Import/Export worksheets

n Inclusion of user guide content (i.e., user guide PDFs have been removed)

n Expanded background information with the inclusion of relevant Mentum blogs

n Smooth Contouring tool re-design, including the ability to contour classified (.grc)grids, and the ability to “remove islands”

n Updated antenna format in order to support beam-switching antennas

n Antenna Editor improvements, including the ability to create beam-switchingpatterns

n Migration of Mentum CellPlanner 10.1.1 projects to Mentum Planet

n Integration of Mentum Ellipse 8.1.2

n Support for Database-to-Database migration from Mentum Planet 5.3 and 5.4 toMentum Planet 5.5.

n Co-existence of Data Manager Server 5.5 with other versions of Data Manager

n Access to the Data Manager file share no longer requires read/write access forMentum Planet users, as files are now transferred using the Data Manager built-indata exchange mechanism

n MapInfo 11.5

n New version of the Universal Model (version 403) includes the addition of the 'Useweighted tuning coefficients' option, the possibility to manage the priority of rasterdata with same resolution, the possibility to specify specific loss corrections for eachpolygon (included with Model-defined penetration option.

n TEMS Route Reader 8.1 is integrated with Mentum Planet 5.5, in order to allow theimport of native-format TEMS Investigations files


n All changes implemented as part of Mentum Planet patches included in Mentum Planet5.5


version 5.4

n Automatic Cell Planning tool enhancements include:

n the support for WCMDA/HSPA, GSM, and TDMA-FDMA technologies.

n graph and report enhancements.

n support for XOR logical operator.

n ability to force site activation.

n support for antenna synchronization.

n support for inter-antenna system optimization constraints.

n ability to input user-defined convergence level.

n LTE enhancements include:

n the introduction of an automatic threshold for the Automatic MIMO Switchingantenna algorithm.

n support for LTE hard handover gain.

n ability to define frequency sub-bands.

n support for PRACH Root Sequence Planning.

n ability to define different antenna algorithms for different channel models, as wellas different diversity and multiplexing gains on the Downlink and the Uplink.

n modeling of LTE TDD de-synchronization.

n support for carrier aggregation.

n ability to account for Uplink coverage when selecting server.

n addition of a PBCH C/(N+I) layer

n ability to find optimal number of Resource Blocks per user for the Uplink innetwork analyses.

n support for multi-band network analyses and Monte Carlo simulations.

n ability to account for fading when selecting multiplexing gains.

n Option to assign PCIDs in the same order as sector-antenna azimuths.

n Introduction of a new antenna format (.pafx) files. Previously supported antennaformat can automatically be migrated to the new antenna format. Mentum Planetusers may download antennas in the .pafx format from the Mentum Antenna Serverdirectly within Mentum Planet. The new antenna format allows the support for:

n multi-band antennas.


n multi-beam antennas, used in single sector or multi-sector configurations.

n electrical tilt, azimuth, beamwidth.

n remote control units.

n explicit definition of antenna ports

n polarizations, including cross-pole and quad-pole.

n a 3D antenna viewer was implemented.

n A new caching of predictions has been implemented, in order to enhance theperformance of the functionalities that leverage predictions (e.g. network analysesand Monte Carlo simulation)

n Mentum Planet 5.4 includes the latest version of MapInfo Professional (version11.0.1). For information on new features of MapInfo Profession version 11, see theMapInfo Professional Release Note, which are available from the PitneyBoweswebsite at: http://www.pbinsight.com/support/product-documentation/details/mapinfo-professional

n Ability to display “Open Street Map Roads” and “Bing Roads” MapInfo layers.

n Introduction of Mentum Planet’s export to Google Earth functionalities, which allowsusers to export network data (e.g. site/sector/antenna information) as well asMapInfo grids (e.g. coverage layers).

n You can now have two base stations with the same technology at a site.

n The iDEN feature set previously available in Mentum Planet 4.X has been ported toMentum Planet 5.4.

n HSPA Release 9 and Release 10 standards are now supported.

n WCMDA and cdma2000 network analyses now have Uplink/Reverse Eb/No layers.

n Support for multi-band network analyses and Monte Carlo simulations for WiMAX,LTE TDD and LTE FDD.

n For fixed subscriber analyses, it is now possible to force a given subscriber to beserved by a specific sector, as opposed to assuming that the subscriber is alwaysserved by the optimal sector.

n Mentum Cell Planner GSM projects can be migrated to Mentum Planet 5.4.

n Support for the migration of Mentum Cell Planner version 10.1.

n The Single Site Optimization tool has been adapted to leverage WCDMA/HSPA, GSM,and TDMA-FDMA optimization profiles.

n Users can create “custom reports” for all technologies, on a per sector or on a persector-antenna basis.

n Advanced filtering is now available in the Report Preview dialog box, the TabularEditor, and the Select Antenna File dialog box. Using the Custom AutoFilter, you can


define the conditions with which to filter information based on the values and operatorselected.

n The Point-to-Point profile tool can display building polygons and/or “clutter height”grids.

n A new advanced antenna masking algorithm (“Berg”) has been implemented.

n For Planet General Models, users can define a specific output resolution and acalculation resolution, which are independent of the resolution of the Geodata filesbeing leveraged by the propagation model.

n For CRC-Predict 4 models, users can define an output resolution that is independent ofthe resolution of the Geodata files being leveraged by the propagation model.

n It is possible to define larger carrier bandwidths for the TDMA-FDMA technology.

n Users can choose between Erlang B and Erlang C tables in the Traffic Analysis andDimensioning tool.

n It is possible to import .aod measurement files for WCDMA/HSPA.

n Sector Display Schemes now support repeaters.

n Mentum Planet 5.4 is integrated with Mentum Ellipse 8.1.

n Survey measurements defined in .xlsx format can now be imported.

n TEMS Route Reader 7.0 is integrated with Mentum Planet 5.4, in order to allow theimport of native-format TEMS Investigations files.

n The Installation Guide has been renamed the Getting Started Guide and now includes asection on basic usage.

n You can now access Technical Notes, as well as User Guides, from the Help menu.

n Support for polarization in antenna definition files.

n The co-installation of Mentum Planet 5.4 and either Mentum Planet 5.3.X or 5.2.X issupported.

n A new Start Page is available where you can view the latest Mentum news as well asopen a project or create a new project.

n You can now access the training schedule and news from the Help menu.

n Integration of the L-Band Restrictions tool.

n New About dialogs for Mentum Planet and the Mentum Planet Migrator.

n Introduction of a new version of the Universal Model (version 400), which includes:

n multi-processed Universal Model predictions.

n enhanced modeling with Forest Polygons.

n support for units defined in imperial system.


n the enhanced horizontal propagation modeling option is now available for Geodatafiles defined in raster format.

n The modifications implemented in previous maintenance releases have all beenintegrated in Mentum Planet 5.4.


System requirementsThe system requirements outlined in this section are general recommendations only and arebased on typical usage of Mentum Planet software. This section details the systemrequirements for:

n workstations

n the License Manager Server

System requirements for workstations

The tables below detail the workstation configurations for Mentum Planet.

Mentum Planet runs on the Microsoft .NET framework (version 4.0). If you do not have thissoftware installed on your computer, you will be prompted to connect to the Microsoft website to download and install it. To do so requires an Internet connection.

Warning: Requirements vary depending on the layout of the network, the number ofsites, and the work practices you adopt.

Minimum configuration

This configuration is suggested for networks up to 3 000 sectors. You can work with largernetworks using this configuration but performance may be impacted.

Processor Workstation: Single Core Intel CPU (e.g., the Celeron 440, 2GHzclock) or equivalent

RAM 2 GB

Hard disk At least 20 GB free space


Minimum configuration

Display SVGA (16-bit), 1280x1024

Operating System Windows XP 32-bit

It is recommended that you set the system locale to “English(United States)”.

Some Automatic Updates can cause your computer to reboot,which may interrupt operations in Mentum Planet. It isrecommended that you modify the Automatic Updates settings sothat they are not done automatically.

Required Software In order to use the Mentum Planet Import/Export tool, you musthave Microsoft Excel installed. In addition, you must have AdobeReader installed to view the Mentum Planet user documentation.

Recommended configuration

This configuration is suggested for networks up to 15 000 sectors. You can work withlarger networks using this configuration but performance may be impacted.

Processor Workstation: Intel Core-2 Duo 2GHz or Dual-Core-2 Extreme orequivalent

RAM 4 GB

Hard disk A quick SATA model - 50 GB free space


Recommended configuration


Operating System Windows 7 64-bit

It is recommended that you set the system locale to “English(United States)”.

Some Automatic Updates can cause your computer to reboot,which may interrupt operations in Mentum Planet. It isrecommended that you modify the Automatic Updates settingsso that they are not done automatically.

Required Software In order to use the Mentum Planet Import/Export tool, you musthave Microsoft Excel installed. In addition, you must have AdobeReader installed to view the Mentum Planet user documentation.

Note: An Internet connection is required to validate licenses. If there is no Internetconnection, you can complete the offline registration form and email it to Customer Care.

Note: To run Mentum Planet, you must be a member of the “Power Users” group at aminimum. Regular “Users” must be granted write access privileges to the <MentumPlanet installation> folder to run Mentum Planet.

Note: Windows XP , Windows Vista, and Windows 8 (32-bits or 64-bits) are supported.

Note: For information about system requirements for the Data Manager Server, see theData Manager Server Administrator Guide

System requirements for the License Manager Server

The License Server is contacted each time a user starts an instance of Mentum Planet. It isalso contacted periodically throughout the Mentum Planet session. As a result, it is importantto choose a computer that is always available to serve the licenses. Ideally, the LicenseServer should be installed on a file or DNS server because these computers are alwaysonline. Static, fixed IP addresses provide the best performance. However, you can installthe License Server on any computer with Windows Server 2003, Windows Server 2008,


Windows 7, Windows XP, or Windows Vista because the resources required to serve thelicenses are minimal (5 MB free disk space).

The system requirements listed in the following tables are intended for deploymentscenarios where Citrix or Windows Terminal Services are being used.


System requirements for server configurations

The tables below detail the configurations for Mentum Planet for server configurations.

Note: Mentum Planet runs on the Microsoft .NET framework (version 4.0). If you donot have this software installed on your computer, you will be prompted to connect tothe Microsoft web site to download and install it. To do so requires an Internetconnection.


Recommended Configuration for a Small Deployment

A small deployment is one in which up to 5 simultaneous users are accessing MentumPlanet installed on a single application server and using either Windows TerminalServices or Citrix for remote access from client.

Processor Xeon-class or equivalent processor with at least 6 cores +hyper-threading

RAM 12 GB of RAM

Hard disk 1 TB of storage


Recommended Configuration for a Small Deployment


Operating System Windows 2008 Server R2, 64-bit

Windows 2012 Server

It is recommended that you set the system locale to“English (United States)”.

Some Automatic Updates can cause your computer toreboot, which may interrupt operations in Mentum Planet.It is recommended that you modify the Automatic Updatessettings so that they are not done automatically.

Recommended Configuration for a Medium Deployment

A medium deployment is one in which up to 10 simultaneous users are accessing MentumPlanet installed on a single application server and using either Windows Terminal Servicesor Citrix for remote access from client.

Processor Dual Xeon-based processor with at least 4 cores perprocessor + hyper threading

RAM 24 GB

Hard disk 2 TB of storage


Operating System Windows 2008 Server R2, 64-bit

It is recommended that you set the system locale to“English (United States)”.

Some Automatic Updates can cause your computer toreboot, which may interrupt operations in Mentum Planet. Itis recommended that you modify the Automatic Updatessettings so that they are not done automatically.


Recommended Configuration for a Large Deployment

A large deployment is one in which more than 10 simultaneous users are accessingMentum Planet.

Consult Mentum Customer Care.


System platform compatibilityThe tables below detail the compatibility of Mentum Planet with various system platforms.

Table 1 Windows workstation compatibility (a black check mark indicates fully tested)

Platform Mentum Planet 5.6

Windows XP Professional 32-bits

Windows XP Professional 64-bits

Windows Vista Professional 32-bits*

Windows Vista Professional 64-bits*

Windows 7 Professional 32-bits*

Windows 7 Professional 64-bits



*partially tested


Table 2 Windows server compatibility (a black check mark indicates fully tested)

Platform Mentum Planet 5.6

Windows Server 2003 32-bits

Windows Server 2003 + 2003 R2 64-bits*

Windows Server 2008 + 2003 R2 32-bits*

Windows Server 2008 64-bits

Windows Server 2008 R2

Windows Server 2012

*partially tested


DocumentationBefore using this documentation, you should be familiar with the Windows environment. It isassumed that you are using the standard Windows desktop, and that you know how to accessToolTips and shortcut menus, move and copy objects, select multiple objects using the Shiftor Ctrl key, resize dialog boxes, expand and collapse folder trees. It is also assumed thatyou are familiar with the basic functions of MapInfo Professional. For information aboutMapInfo Professional, see the MapInfo online Help and MapInfo Professional User Guide. Youcan access additional MapInfo user documentation from the Pitney Bowes Business Insightwebsite at

http://www.pbinsight.com/support/product-documentation.

Improvements to the Help in Mentum Planet 5.6

Along with additional content to address the new features in this version of the software, theHelp includes the following enhancements:

n High-level workflows are accessible when you select a top-level node such as LTE, Wi-Fi, WiMAX, or Data Manager, etc.

n The Data Manager Application Note is now accessible from the Contents tab.

n An overview of available LTE and WiMAX analysis layers has been incorporated intothe Help.

n See Also related topic links have been added at the end of topics.

n The relative path to the topic is now displayed. You can copy the link displayed in theHelp Topic box (e.g., F1/LayerStats/Analysis_Settings.htm) and send it to colleagues.They can then paste it into the Help Topic box to display the Help page.

Help

Online Help

To benefit from the most up-to-date user documentation, you can connect to the Mentumserver and search for topics of interest. Online Help includes help for MapInfo Professionaldialog boxes and windows.

Tip: Copy the link displayed in the Help Topic box (e.g., F1/LayerStats/Analysis_Settings.htm) and send it to colleagues who can paste it into the Help Topic box to displaythe Help page of interest.

Warning: In order to ensure you are viewing the latest Help, verify that your InternetOptions specify that newer versions of stored pages be displayed. In Internet Explorer,


http://www.pbinsight.com/support/product-documentation

http://www.pbinsight.com/support/product-documentation

open the Internet Options dialog box and, in the Browsing History section on the Generaltab, click Settings.

Offline Help

If you are not connected to the Internet, you can still use the local copy of the Help thatwas installed with the software. This version, naturally, will not be as current as theversion accessed from the server. Nonetheless, it contains information about all the basictasks you can perform using Mentum Planet. Local help includes help for MapInfoProfessional dialog boxes and windows.

Context-sensitive Help

You can access Help from every dialog box in Mentum Planet by pressing F1. If you want toview the online Help for a specific panel or tab, click in a field or list box to activate thepanel or tab before you press the F1 key.

Note: Context-sensitive Help for MapInfo Professional opens a separate Help systemthat encompasses only MapInfo Professional topics.

Knowledge Base

You can access the Knowledge Base by choosing the Knowledge Base command from theHelp menu. The Knowledge Base includes up-to-date articles created by the MentumCustomer Care team that provide information and solutions to questions often asked. Youcan access additional resources from the Help menu including product information and thecompany web site. From the Mentum web page, you can download Application Notes andother product documentation as well as access the Self-Service Portal (including theKnowledge Base).

Training

Mentum has a comprehensive training portfolio including on-site training, web training, andmentoring. You can access information about Mentum training by choosing Help > Trainingfrom within Mentum Planet or visit our website.

Getting Started

Read the "Basic Usage" chapter of the Getting Started Guide to begin learning how to useMentum Planet. It provides a quick start tutorial of common tasks.

If you are new to Mentum Planet, tutorials are available that offer a step-by-step look atsome of the main features of the software and are a good way to familiarize yourself withthe tool. Tutorials include a print-ready PDF and a pre-configured project. They areavailable from the Customer Care Download page of the Mentum website.


http://www.mentum.com/

http://www.mentum.com/index.php?page=education&hl=en_US

http://www.mentum.com/index.php?page=product-downloads&hl=en_US



Read the "Basic Usage" chapter of the Getting Started Guide to begin learning how to useMentum Planet. It provides a quick start tutorial of common tasks.


Contacting MentumMentum is committed to providing fast, responsive technical support. This section providesan extensive list of contacts to help you through any issues you may have.

We also welcome any comments about our documentation. Customer feedback is anessential element of product development and supports our efforts to provide the bestproducts, services, and support we can. See "Send us your comments" on the facing page.

Getting technical support

You can get technical support by phone or email, or by visiting the Self-Service Portal onthe Mentum website at http://www.mentum.com/customer-care.

When you call for technical support, ensure that you have your product ID number andknow which version of the software you are running. You can obtain this information usingthe About command from the Help menu.

When you request technical support outside of regular business hours, a Product SupportSpecialist will respond the next working day by telephone or email, depending upon thenature of the request.

The technical support options available depend on the edition of the software you are usingas shown in Figure 1. For more details about the levels of support, see the Mentumwebsite.

Figure 1: Abbreviated list of support options

North America

Phone: +1 866 921-9219 (toll free), +1 819 483-7094

Fax: +1 819 483-7050

Email: [email protected]

Hours: 9am – 7pm EST/EDT (Monday-Friday, excluding local holidays)


http://www.mentum.com/customer-care

http://www.mentum.com/customer-care

Europe, Middle East, and Africa

Phone: +33 139 26 46 42 (Paris)

Fax: +33 1 39264601


Hours: 9am – 6pm CET/CEST (Monday-Friday, excluding local holidays)

Asia Pacific (excluding Japan)

Phone: +852 2593 1287

Fax: +852 2593 1234


Hours: 9am – 6pm HKT (Monday-Friday, excluding local holidays)

Japan

Phone: +81 3 6861 7555

Fax: +81 3 5847 7901


Hours: 9am – 6pm JST (Monday-Friday, excluding local holidays)

Send us your comments

Feedback is important to us. Please take the time to send comments and suggestions on theproduct you received and on the user documentation shipped with it. Send your commentsto:

[email protected]


mailto:[email protected]?subject=Mentum user documentation

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