ReliaTel is the complete fault and performance management

solution for monitoring and maintaining the entire Ericsson

voice and converged IP communications infrastructure. The

ReliaTel advantage for Ericsson infrastructure monitoring

exceeds the core capabilities of fault management. ReliaTel

also provides the central intelligence for crucial automation

and performance analysis statistics.

The ReliaTel Ericsson Management Platform Ensures

Reliability Across the Entire Ericsson Infrastructure

ReliaTel is the business service assurance platform to

meet the needs of the entire organization.

Through ReliaTel comprehensive management, you can

ensure your Ericsson communications network delivers

both the strategic business services you need, and the

crucial Return on Investment you must achieve.

The unique approach to monitoring both voice and data

infrastructures is an integral component of why ReliaTel is

the single platform needed for monitoring Ericsson’s TDM

and converged IP telephony networks. ReliaTel expertly

monitors and maintains Ericsson telephony networks

through off-the-shelf foundation kits which connect,

extract, alarm, notify, access and report on Ericsson

technologies. Whether you are monitoring an MX-ONE,

MD110, BusinessPhone, or Evolution, ReliaTel provides a

unified monitoring platform to easily integrate the

management of both your existing and evolving Ericsson

voice infrastructure.

ReliaTel provides Enterprises, Contact Centers, and

Service Providers with a centralized platform to manage

and maintain both network and service performance to:

Lower Mean Time To Repair Audit User Activity

Reduce Operating Costs Define, Maintain and Track SLAs

Optimize User Workflow

ReliaTel Application for Ericsson Networks

A ReliaTel application for Ericsson environments includes monitoring the entire voice network that can contain, but is not limited to,

such systems as:

ReliaTel Ericsson Infrastructure Monitoring

ReliaTel solutions for Ericsson voice networks provide a server-based platform to monitor and manage the voice, data and converged

network infrastructure, providing the business assurance tools needed to effectively manage and maintain the service network.

Organizations across the world are taking a proactive approach to managing their end-to-end network infrastructure using ReliaTel's

pre-packaged solution kits for Ericsson telephony devices.

Voice and Network professionals benefit from ReliaTel's real-time

updates of key performance components on the network.

Network Operations Centers benefit from ReliaTel's graphical real-time

physical map and direct cut-through access to remote devices.

Management benefits from ReliaTel's real-time dashboard displays of key

service level indicators and overall network availability and reliability.

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TDM - PBX Devices: Enterprise Branch Gateway (EEBG)

MD110 Solidus Call Center Applications

BP50, BP128, BP250 and similar systems Related Application Systems and Servers

Diavox and similar voice mail devices

Converged IP Telephony Devices:

MX-ONE

Enterprise Multimedia Server

MD Evolution

Monitoring the Ericsson infrastructure

is facilitated through ReliaTel's unique

ability to apply user customizable thresholds

for data that is either polled or received from

remote devices. ReliaTel supports a wide variety

of data acquisition techniques such as direct console

sessions via Telnet/SSH, serial or dial-up communications,

SNMP and more. For specific types of Ericsson devices, ReliaTel

can further receive alarm and message data via serial connection to the

maintenance port. Using ReliaTel's versatile data acquisition techniques,

users can extract all network layer alarms, status and performance results.

ReliaTel Ericsson Infrastructure Monitoring and Management Platform

Benefits of ReliaTel Ericsson Monitoring

A key benefit to operations staff is ReliaTel's ability to allow secure

remote interaction with Ericsson devices in a centralized manner that

allows for user activity auditing and access authentication. Network

operations can streamline the access to remote Ericsson devices using

ReliaTel's secure remote interaction capabilities. By providing remote

access in a unified platform, organizations can:

Remove the need for users to login to devices by automating

username and password authentication

Limit user access to devices

Automate actions such as routine maintenance tasks of

periodically changing passwords

Using ReliaTel's advanced alarm notification engine, automated actions

can be executed directly on network devices based on specific alarming

or notification conditions.

Examples of Ericsson Monitoring Using ReliaTel

Ericsson specific alarms can be monitored using

ReliaTel to extract such device information as:

Errors Impacting Voice Services

Issues Affecting Critical Circuits

Problems Affecting a Software Process

Power Interruptions

Out of Service Trunks

Network Interface Failures

Data captured from Ericsson platforms can be

analyzed to produce such performance analysis

statistics to:

Monitor Overall System Performance

Identify, Notify and Escalate Alarming

Conditions to Operational Personnel

Track Alarm Trends

Monitor Device Activities Such as

Processor Loads

Integrate Voice Infrastructure Alarms with

Third Party Platforms Such as Remedy

ReliaTel Feature Highlights

Alarm Management and Notification

Capacity Planning

Performance Analysis

User Audits

Device Access

Network Map Displays

SLA Dashboards

Operations and Network Staff are

immediately aware of outstanding

problems by simply glancing at the

map. Detailed alarm information

down to the circuit level takes the

guesswork out of pinpointing

problems, tracking down problem

cause, and rapidly restoring top

Ericsson service levels.

ReliaTel alarming is multi-layered to differentiate low priority events

from urgent issues, and alarms are associated with key Ericsson

services to expedite resolution of the highest impact issues.

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www.reliatelsolutions.com info@tonesoft.com

(800) 833-8663 (714) 991-9460

4

ReliaTel is a registered trademark of TONE SOFTWARE CORPORATION. All other brand or product names mentioned are registered, trademarked, or service marked by their respective companies or holders. Ó Copyright 2007-2009 TONE SOFTWARE CORPORATION.

About TONE SOFTWARE

TONE SOFTWARE CORPORATION is a high technology

software development firm specializing in global business,

telecommunications, environmental, and IT infrastructure

management solutions.

Based in Anaheim, California, TONE SOFTWARE is a

privately-held corporation free from the pressures of

investors' demands, and is fully dedicated to delivering

quality solutions that best serve the needs of our valued

clients. For over 30 years, TONE has leveraged this

customer-responsive business model to build a solid

reputation for delivering premier software solutions,

exceptional technology expertise, and unparalleled

customer service and support 24 hours a day, 365

days a year.

Architecture

Hardware:

Operates on Sun Sparc or Intel host processor

Software:

Requires Sun Solaris or Linux Red Hat OSCompatible with IE 5.0 or later, Netscape 7.0 or later, or Firefox 1.0 or later Supports both Oracle and PostgreSQL databases

Scalability:

Architecture supports both distribution / redundancy

Security:

Adheres to site security, firewalls, SSH, SSL, VPNAdvanced customizable access, user permissions

Reliability:

Meets 99.999 service level expectationsIn-house installed solution or TONE-hosted service

ReliaTel’s Ericsson Alarm and Performance Analysis Reports

ReliaTel - The Unified Platform to Ensure Reliability in Your Complex Ericsson Environment

Extensive Alarm statistics and Performance metrics analysis delivers the key management, operational, and tactical

information necessary to assure Ericsson infrastructure performance and reliability. ReliaTel's extensive library of Ericsson

performance results and customizable reports includes:

Time to Respond Alarm Report - Analysis of alarm response time, and

the average response time across all selected elements.

Time to Resolve Alarm Report - Analysis of alarm resolution time and

the average resolution time across all selected elements.

Active Alarms Analysis - All currently active alarms for all selected

elements, available in both data and chart report styles.

Alarm Summary Analysis Reports - Alarm counts, time to acknowledge

statistics, and time to resolve statistics for all elements on a daily basis,

available in both data and chart report styles.

Performance Monitor Statistics Report - Provides performance

statistics for the specified elements across the selected date range,

available in both data and graph report styles.