remarks - meti · 2017. 12. 12. · 1 remarks this report covers the results on the current status...

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Remarks

This report covers the results on the current status of the following business categories

surveyed in the “Survey of Selected Service Industries” which was conducted as of

November 1st, 2000: rental and leasing, information services, advertising, engineering,

designing, environmental measurement and certification 、 displaying, machinery

designing, test and analysis for supporting R&D and telemarketing.

Ⅰ Survey of Selected Service Industries

1. Purpose of the Survey

The survey is conducted to help obtaining a clearer picture of the actual situation of

the service sector in Japan.

2. Basis of the Survey

This is a “designated statistics survey” (designated survey No. 113) based on the

“Statistics Law” and conducted according to the “Rules concerning the Survey of

Selected Service Industries” (Ministry of International, Trade and Industry

Ordinance No. 67 of 1974). (See “Reference” at the end of this report for the survey

rules and questionnaire format.)

3. Date of the Survey

The Survey of Selected Service Industries was conducted as of November 1st, 2000.

4. Scope of the Survey

This includes the business establishments and companies that are involved mainly

in providing services to business establishments or individuals that belong to the

“major category J-finance and insurance industry” and “major classification L-

service industry”, as listed in the Japan Standard Industrial Classification

(Management and Coordination Agency Notice No. 60 of 1993).The survey covers

the businesses that were designated by the Minister of International, Trade and

Industry (currently the Minister of Economy, Trade and Industry).

5. Method and Flow of the Survey

The survey is conducted in such a way that the officials for the Survey of Selected

Service Industries who are appointed by prefectural governors, distribute the

questionnaires to the targeted business establishments and companies.　The

respondents are required to fill out the questionnaire by themselves . The flow of the

survey is as follows:

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6. Kinds of Questionnaires and Survey Content

Using questionnaires categorized by business type (10 business types were covered

in the 2000 survey), the survey was conducted on topics such as number of

employees, annual sales and contract amounts, and operating cost, etc.

7. Publication

The survey results of the main items are published in the preliminary report eight

months after the survey date, and the final report is published by survey item (i.e.

business type) approximately twelve months from the survey date.

8. Business Categories to be Surveyed

The Survey of Selected Service Industries previously covered the annually surveyed

regular businesses in combination with the periodically surveyed businesses (9-10

businesses in total) from the service businesses under the jurisdiction of the

Ministry of Economy, Trade and Industry. However, since 2000, the survey was

switched to a three-year cycle. The services offered to business establishments were

renamed as the `business support industry` and surveyed in the first year where as

the services for individuals were divided into leisure-related services and

education/living-related services and surveyed in the second and third year

respectively. Among the business support industry, however, the rental and leasing

business and information service business are covered annually. This is based on the

fact that rental and leasing business contributes to an understanding of the

business investment structure, which has been shifting from being purchase-

oriented to rental and lease-oriented. In addition, the structure of the IT-related

industry has been changing drastically due to the rapid progress of information

technology.

Prefectural

governors

Respondents→

←

Minister of the MITI

(Current Minister of the

METI)

→

←

→

←

Officials for the Current

Survey of Selected

Service Industries

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First year (2000) Second year (2001) Third year (2002)Rental and leasing businesses Rental and leasing businesses Rental and leasing businessesInformation service businesses Information service businesses Information service businesses

【 Business support industry 】【 Leisure-related industry 】【 Education/living-related industry 】

Advertisement business Movie thaters Credit card service industryEngineering business Golf courses Funeral services

Designing business Tennis courts (incl. practice areas) Fitness clubs

Environmental measurement and certificationbusiness Bowling alleys Culture centers

Displaying business Amusement parks and theme parks Wedding ceremony halls

Machinery designing business Golf ranges Foreign langage schools

Test and analysis business for supporting R&D Theaters (incl. rental halls) Aesthetic salons

Telemarketing business Film production and distribution, video sales

Bisinesses surveyd in everythree years

（Cyclically surveyed businesses）

《 Category of Businesses Covered in the Survey and Year》

Annualy surveyedbusinesses

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Ⅱ Rental and Leasing Business : Survey of Selected Service Industries


In the survey, rental and leasing businesses are those business establishments

involved in “business concerning rental and leasing of items” or “rental and leasing

of production facilities and machinery for industries, or construction machinery and

equipment for construction works.” “Businesses concerning rental and leasing of

items” shall meet the following requirements: a business establishment which rents

or leases at least three of the following items, (1) industrial machinery and

equipment, (2) office equipment, (3) automobiles, (4) sport and leisure items, (5)

other items; and rents or leases either “industrial machinery and equipment” or

“office equipment.” However, those business establishments that deal with only

automobiles (rental and lease cars) or such items as sport and leisure items, records,

videos or clothing for general consumers, are not subject to this survey.

2. Explanation of the Items in the Statistical Table

(1) The number of the business establishments: As of November 1, 2000.

Among the business establishments, single businesses do not have branches or sales

offices under the same management in other places. Headquarters refers to a

headquarters or main office which has branches or sales offices under the same

management in other places. Branch refers to a branch, sales office, etc. which is

controlled by the headquarter under the same management.

(2) The number of employees: As of November 1, 2000.

① The number of employees of business establishments includes the

employees who belong to business categories other than rental and leasing

business and those who are assigned or dispatched to other business

establishments (dispatched). However, the employees who are assigned or

dispatched from other business establishments (accepted) are excluded.

Those who are assigned or dispatched (accepted or dispatched) refer to the

employees who are assigned or dispatched to be engaged in the rental and

leasing business.

② The number of employees engaged in the rental and leasing business

(excluding those who are assigned or dispatched to other business

establishments or accepted from other business establishments)

A. Total number of “single proprietors, family workers or paid executives,”

“regular employees” and “temporary or daily employees.”

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a. Among “single proprietors, family workers or paid executives,”

single proprietor means a person who is a proprietor of a privately

managed company and is actually engaged in the business at the

business establishment. Family worker means a family member of

a single proprietor who makes his/her life with the single

proprietor and is primarily engaged in the business at the business

establishment but does not receive a fixed amount of salary. Paid

executive means a person who serves as a vice president, president

or auditor in a company, or as a chief director, director or inspector,

and also primarily engaged in business at the business

establishment in the institutions.

b. “Regular employees” are classified into two groups: “full-time

employees and full-time staff” and “part-time employees.” The

former group is for “those who are employed for an unfixed period

of time, or those who are employed for a fixed period of time of one

month or longer” and the latter group is for “among the people who

were employed daily or monthly, those who were employed for

eighteen days or longer both in September and October 2000.”

c. “Temporary and daily employee” means those who do not fall

under the category of regular employee.

B. “The number of employees by department” is the total number of

employees engaged in the rental and leasing business counted by

department.

The “management and sales department” generally refers to those in

charge of the “general affairs, planning, human resources or budget” or

those who are in charge of “accepting orders and making contracts of

rental and lease items or communicating the intentions of the clients to

each department and delivering the items.” The “maintenance,

management or operation department” refers to those who are in

charge of maintaining, managing or operating the items based on the

conditions (requirements) of maintenance, management or operation.

Others refer to those who are engaged in departments other than the

ones mentioned above.

(3) The annual sales: the amount of sales in the rental and leasing

business obtained during the period of one year from November 1, 1999 to

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October 31, 2000. This is the figure before business expenses are deducted

(consumer tax included). Lease is a kind of service in which the period of lease

exceeds one year and the lease contract cannot be canceled during the contract

term. Rental is all kinds of services other than lease.

(4) Annual lease contract amount and annual number of lease contracts: the total

value and number for the one year period as from November 1, 1999 to October

31, 2000. However, in the case where the headquarters has formally signed a

contract after the branch office had received an order and actually conclude the

contract, it is regarded as a contract closed not by the headquarters, but by the

branch office.

(5) By management organization: among the organizations whose corporate veils

are recognized under the law and that operate business, corporations, limited

companies, unlimited partnerships and limited partnerships are referred to as a

“company,” and the organizations categorized other than “company” are

referred to as a “corporation or body other than a company.” “Individual” refers

to sole proprietorship.

(6) Capital amount (or amount of investment): the capital amount or amount of

investment that had been paid as of November 1, 2000.

(7) Classification by item: industrial machinery, machine tools, civil engineering

and construction machinery, medical equipment, transportation equipment,

commercial machinery and facilities, machinery and facilities for services,

computers and related equipment, telecommunications equipment, office

equipment and others (items other than those mentioned above: physical and

chemical equipment, temporary lavatories and temporary housing)

(8) Annual operating cost: the annual sum of “total salary paid,” “rental asset cost”

“capital cost,” “rental cost” and “other operating cost” (including consumer tax)

of the overall business establishments and rental and leasing businesses during

the period from November 1, 1999 to October 31, 2000.

① Total salary paid: the sum of the annual salary paid (periodically or

specially paid amounts such as base salary, bonus and benefits) and

retirement allowance (including gross provision of retirement allowance),

including compensation and salary for executives paid from operating costs,

as well as pay for part-time employees or temporary and daily employees

(those who are paid mainly by the respective business establishment).

However, provisions for retirement allowances and provision for bonuses,

are excluded.

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② Rental asset cost: the amount of depreciation cost of a rented asset (an

asset for rental and lease), fixed asset tax and insurance costs.

③ Capital cost: the balance of the interest expense in connection with fund

raising for purchasing rental assets, minus the interest on deposit accrued

from funds for purchasing rental assets.

④ Rental cost: the total amount of costs accrued from the rental “land and

buildings” and “machinery and equipment,” specifically the annual rental

cost of “land and buildings” and “machinery and equipment” borrowed for

the purpose of using the asset or items by the borrower him/herself.

Monthly parking cost is included in the cost of “land and buildings.”

① Other operating cost: all operating cost other than ①－④ mentioned

above: packing and shipment cost, storage cost, sales commission,

advertisement cost, loan loss provisioning cost, bad debt losses, welfare

expense, repair cost, insurance cost, tax and duties, consumable supplies

and office expense, business entertainment expense, communication and

transportation expense, utility bills, depreciation cost other than rental

asset, labor cost of temporary employees, rental cost of the items other

than land/buildings and machinery/equipment.

(9) Annual operating cost and expenditure for tangible fixed asset: expenditure for

fixed assets that are durable for 1 year or over and cost ¥100,000 or more

(including the commission accrued upon purchasing), including consumer tax.

(10) Formula for the number of employees per unit, annual sales per unit and

annual number of lease contracts

① Number of employees per business establishment = number

employees/number of business establishments

② Annual sales per business establishment = annual sales/number of

business establishments

③ Annual number of lease contracts = annual number of lease

contracts/number of business establishments

④ Annual sales per employee = annual sales/number of employees

3. Codes and Note

(1) The codes used in the “Summary” and statistical tables in this survey report are

as follows: “-” means “n/a,” “…” means “unknown,” “0” means “a rounded off

number,” “▲ ” means a “minus figure,” “χ ” means a numerical figure

concerning one or two business establishments which is kept confidential in

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order to keep the secret of each respondent. In addition, in the case where the

figure is related to three or more business establishments, “χ” is used in the

same way, if the figure of the first or second business establishment can be

identified from the context.

(2) As the aggregate numbers are rounded off, the sum of the each figure in the

breakdown and the total number may be different.

Ⅲ Notice

1. Reprinting the figures in this report

When reprinting the figures in this statistical table to other materials, be sure to

specify that they were cited from the “Survey of Selected Service Industries of

2000 (rental and leasing business version) by the Research and Statistics

Department, Economic and Industrial Policy Bureau, Ministry of Economy,

Trade and Industry.”

2. Please contact the following section for inquiries about the statistical tables.

Research and Statistics Department,

Economic and Industrial Policy Bureau,

Ministry of Economy, Trade and Industry

Address: 1-3-1 Kasumigaseki, Chiyoda-ku, Tokyo, 100-8902

Tel: 03-3501-3892 (dial-in)

URL for statistics: http://www.meti.go.jp/statistics/index.html (Japanese)

http://www.meti.go.jp/english/statistics/index.html (English)

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Ⅱ Information Service Business : Survey of Selected Service Industries


The information service businesses covered in the survey are as follows: ① services

concerning computer programming and research, analysis and consulting for

programming, ② services for assigned computer calculations, ③ services for writing

data to data media for computers, ④ services for collecting, processing and

accumulating various kinds of data and providing it as information, ⑤ management

service of information processing systems and computer rooms for users, ⑥ market

research and think tank services ⑦ business establishments that provide various

kinds of information services including machine-time sales and ⑧ foreign capital

companies (business establishments) that distribute imported software. However,

business establishments that develop software in addition to selling the software

products developed by other business establishments, are also included in this survey.


(1) The number of the business establishments: as of November 1, 2000.






(2) The number of employees: as of November 1, 2000.


employees who belong to business categories other than information service





employees who are assigned or dispatched to be engaged in the information

service business.

② The number of employees engaged in the information service business





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employees engaged in the information service business counted by

department.




information services or communicating the intentions of the clients to

each department and delivering the outcomes or final products (such as

order-made software or research results).” A “system engineer” is also

called a system planner or system analyst, and is mainly engaged in

services from system analysis to system planning and preparing

system plans. A “programmer” refers to those who are engaged in

designing programs based on the system plan and programming. A

“researcher” is an economist, analyst, or specialist who is in charge of

other research projects. “Other” refers to those who are engaged in

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such works as keypunching, market researches, public opinion

researches and consulting services.

(3) The annual sales: the amount of sales in the information service business

obtained during the period of one year from November 1, 1999 to October 31,

2000. This is the figure before business expenses are deducted (consumer tax

included). The amount for sales includes the sales amount and internal transfer

invoice amount paid for the services that were provided in the course of

headquarters-branch or inter-branch trading (or service offering amount if

there were no such values).




“company,” and the organizations categorized other than “company” are





(6) By business category: annual sales for each business establishment are rated

and aggregated based on the figures from the business category which achieved

the highest sales within the business establishment.

① Software business: a category of business which marks the highest sales of

order-made software development and software products.

② Information service business: a category of business which marks the

highest sales of information processing services and assigned system

management and operations.

③ Information providing service business: a category of business which

scores the highest sales within the database service businesses.

④ Other information service business: a category of business which scores

the highest sales among the research businesses and other information

service businesses.

(7) The classification of the category of business is as follows:

① Information processing service: services of on-line and off-line information

processing, ASP service, information processing consulting service

(consulting service for planning IT-related investment), etc.

② Order-made software development service: development of software which

was ordered by specific users, including system integration service and

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maintenance service. In addition, a software development service provided

by an information service provider for assigned calculation businesses or

one that is provided at the site of the contract partner, is also included in

this category.

③ Software product: easy-order made or ready-made software developed for

an indefinite number of users.

A. Business package: software products used for businesses at companies

or administrative offices.

B. Game software: game software development for video games for home

use, PC games and cell-phone games (excluding games which are

single bodies and activated only by a chip mounted in the body). Game

software that was developed by another company but sold under the

company’s brand name is also included in this category.

C. Basic software for computers, etc.: software that controls the computer

system and provides the basic user-operating environment.

④ Assigned system management: services provided in order to undertake

the management and operation of information operation systems,

computer rooms, etc. for users, in which operators, keypunching operators,

etc. are dispatched to the contract partners’ sites. However, those who

fall under the category of the `dispatching of workers` under the Worker

Dispatch Law(note) are included in “⑦ Others.” However, in the case when

several services including system design, etc. are undertaken as a package,

it is usually divided into a different category for each service. However, if

that is not possible for any reason, the package is included under this

category (assigned system management).

(Note) The Law concerning the Assurance of Proper Management of Labor -

Dispatch Services and Arrangement of Labor Conditions (Law No. 88, 1985)

⑤ Database service: a service for collecting, processing and accumulating

various kinds of data on computer and providing it as information upon

request.

A. Database services through the Internet: database services through

networks such as the Internet.

B. Others: on-line database services that do not use networks such as the

Internet or database services. Instead they use package media such as

magnetic tapes or CD-ROMs.

⑥ Researchers: think tank services, consulting services (excluding

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information processing consulting services), market research, public

opinion research, economic research, etc.

⑦ Others: data writing services such as keypunching, lectures concerning

information services, training, and other information services other than

①-⑥ that were stated above. Revenue from labor-dispatch service is also

included.

(8) Annual operating cost: the annual sum of “total salary paid,” “sub-contracting

cost,” “rental cost” and “other operating cost” (including consumer tax) of the

overall business establishments and the information service businesses during

the period from November 1, 1999 to October 31, 2000.


specially paid money such as base salary, bonus and benefits) and


including compensation and salary of executives paid from operating cost,

pay for part-time employees or temporary and daily employees (those who

are paid mainly by the respective business establishment). However

provision of retirement allowance and provision of bonus are excluded.

② Sub-contracting cost: costs involved in giving out business either partially

or totally to others in the form of assignment, undertaking, and so on..

Sub-contracting costs that were accrued in the course of headquarters-

branch or inter-branch trading, are also included. However, sub-

contracting costs of information service business are only limited to the

costs arising upon ordering partial or overall information services.

③ Rental cost: the total amount of costs accrued from the rental “land and





④ Other operating cost: all operating cost other than ①－③mentioned








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③ Annual sales per employee = annual sales/number of employees

3. Codes and Note








identified from the context.



Ⅲ Notice




2000 (information service business version) by the Research and Statistics




Research and Statistics Department, Economic and Industrial Policy Bureau,



Tel: 03-3501-3892 (dial-in)



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Ⅱ Advertisement Business : Survey of Selected Service Industries


The business establishments covered in advertisement business are as follows: ①

business establishments that make contracts with advertising media such as

newspaper, magazine, TV, radio and others, and advertise for the clients; ②

business establishments for displaying advertisements outdoors; ③ business

establishments for insertion, direct mails and other advertisement services.

However, the following business establishments are excluded: ① business

establishments that only print leaflets based on orders from clients; ②business

establishments that only transport leaflets or samples; ③business establishments

that write addresses for direct mail. Additionally, if an outdoor advertisement is

considered to be a part of the building which is under the management of the

business establishment in question, it is excluded from this survey.









① The number of employees of business establishments includes the employees

who belong to business categories other than advertising business and those

who are assigned or dispatched to other business establishments (dispatched).

However, the employees who are assigned or dispatched from other business

establishments (accepted) are excluded. Those who are assigned or dispatched

(accepted or dispatched) refer to the employees who are assigned or dispatched

to be engaged in the advertising business.

② The number of employees engaged in the advertising business (excluding those

who are assigned or dispatched to other business establishments or accepted

from other business establishments)






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employees engaged in the advertising business counted by department.



those who are in charge of “advertisers (companies or governmental

bodies); communicating the intentions of the advertisers to each

department; or bringing business plans from advertisement agencies to

advertisers.” The media department refers to those who are in charge

of communication tasks with advertising media companies (such as

newspaper publishing companies and broadcast stations). The

production department refers to those who are in charge of “preparing

drafts for newspaper or magazine advertisements or posters,”

“producing commercials and programs for TV and radio” and “making

all kinds of advertisements or promotion materials including direct

mail and catalogs.” The research, planning and marketing

departments refers to those which are in charge of the products

analysis of advertisers, market analysis, advertisement planning, etc.

The SP, RP, and others refer to those which are involved in the SP

(sales promotion) department, PR (public relations) department or

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departments other than those mentioned above.

(3) The annual sales: the amount of sales in the information service business obtained

during the period of one year from November 1, 1999 to October 31, 2000. This is the

figure before business expenses are deducted (consumer tax included). The amount

of sales includes the sales price and internal transfer invoice price paid for the

service which was provided in the course of headquarters-branch or inter-branch

trading (or service offering price if there were no such prices).

(4) By management organization: among the organizations whose corporate veils are

recognized under the law and that operate business, corporations, limited


“company,” and the organizations categorized other than “company” are referred to

as a “corporation or body other than a company.” “Individual” refers to sole

proprietorship.



(6) Classification by item:

① Outdoor advertisement: outdoor neon signs, advertising tower, billboard,

etc.

② Transportation advertisement: passenger carriage such as railroads, buses

and ships, and advertisements on the station buildings.

③ Insertions and direct mail: printed advertisements such as leaflets and

direct mail, distributed from newspaper sales agencies to homes, using

newspaper as a medium.

④ SP, RP and event planning:

A. SP: sales promotion using printed materials including posters, catalogs

and calendars, POP advertisements and novelty advertisements.

However, other SP materials such as outdoor advertisements, direct

mail, insertions, leaflets, etc are specifically classified in ①-③ above.

B. PR: business for planning culture events for companies, with the

purpose of promoting sound communication between advertisers and

receivers; organizing news conference or distributing newsletters as a

part of publicity work; producing PR papers or magazines in place of

advertisers, upon receiving orders; planning anniversary events for

companies; or dealing with CI-related work.

C. Event planning: planning events such as exhibitions.

⑤Others: advertisements in the Yellow Pages, advertisement in movie theaters or

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theaters, advertisement in public baths and advertisement using the Internet. In

addition, the sales form production, research, planning, development and

advertisement techniques, are also included.

(7) Annual operating cost: the annual sum of “total salary paid,” “sub-contracting cost,”

“rental cost” and “other operating cost” (including consumer tax) of the overall

business establishments and advertisement businesses during the period from

November 1, 1999 to October 31, 2000.








② Sub-contracting cost: cost for ordering the business either partially or

totally to others in the form of assignment, undertaking or other. Sub-

contracting cost accrued in the course of headquarters-branch or inter-

branch trading is also included. The costs associated with printing and

mailing direct mail, which were outsourced, are excluded from the sub-

contracting cost of the advertisement business.






④ Other operating cost: all operating cost other than ①－③ mentioned






asset, labor cost of temporary employees, rental cost of the items other than

land/buildings and machinery/equipment.

(8) Annual operating cost and expenditure for tangible fixed asset: expenditure for fixed

assets that are durable for 1 year or over and cost ¥100,000 or more (including the

commission accrued upon purchasing), including consumer tax.

19

(9) Formula for the number of employees per unit, annual sales per unit and annual

number of lease contracts






3. Codes and Note



number,” “▲” means a “minus figure,” “χ” means a numerical figure concerning

one or two business establishments which is kept confidential in order to keep the

secret of each respondent. In addition, in the case where the figure is related to

three or more business establishments, “χ” is used in the same way, if the figure of

the first or second business establishment can be identified from the context.



Ⅲ Notice


When reprinting the figures in this statistical table to other materials, be sure to specify

that they were cited from the “Survey of Selected Service Industries of 2000

(advertisement business version) by the Research and Statistics Department, Economic

and Industrial Policy Bureau, Ministry of Economy, Trade and Industry.”






Tel: 03-3501-3892 (dial-in)



20

Ⅱ Engineering Business : Survey of Selected Service Industries


The engineering businesses covered in this survey are the establishments that are

involved in all, or a combination of, the following businesses conducted either by

themselves or by using sub-contractors: prior consulting, basic designing, detail

designing, procurement, construction, installation, test driving and maintenance of

operation. These businesses are required, upon request by clients, to build high

quality facilities by integrating technology, materials and equipment. However,

engineering businesses that are run by the major construction companies, (so-called

zenekon in Japanese) are excluded from this survey.


(1) The number of companies: as of November 1, 2000.


① The number of employees of companies includes the employees who belong

to business categories other than engineering business and those who are

assigned or dispatched to other business establishments (dispatched).

However, the employees who are assigned or dispatched from other

business establishments (accepted) are excluded. Those who are assigned

or dispatched (accepted or dispatched) refer to the employees who are

assigned or dispatched to be engaged in the engineering business.

② The number of employees engaged in the engineering business (excluding

those who are assigned or dispatched to other companies or accepted from

other business establishments)














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employees engaged in the engineering business counted by

department.




engineering businesses or communicating the intentions of the clients

to each department.” The technical development department refers to

those who are in charge of “machinery-related works,” “electricity-

related works,” “civil engineering and construction-related works,”

“information system-related works,” “biology-related works” and “other

technical development-related works.” “Others” refers to those who are

engaged in departments other than those mentioned above.

(3) The annual sales: the amount of sales obtained during the period of one year

from November 1, 1999 to October 31, 2000. This is the figure before business

expenses are deducted (consumer tax included).

(4) Annual contract amount and annual number of contracts: recorded in a one

year period as from November 1, 1999 to October 31, 2000. Consumer tax is also

included. The annual number of contracts refers to the annual sum of the

contracts when recording one project as one contract.



(6) Classification by plant or facility:

① Power plant and system: plants and systems that conduct power generation

(such as thermal plants, hydraulic plants, nuclear plants and power

distribution systems).

② Communications plant and system: communications facilities and systems

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for broadcasting and telephones (including the VAN).

③ Chemical plant: plants for producing and refining oil and natural gas

(excluding mining); manufacturing plants and facilities for petroleum

chemistry, coal chemistry, chemical fertilizer, pharmaceutical agents and

chemical fiber; and production plants and facilities for alternative energy to

that of oil and gas.

④ Steel production plant: plants and facilities for producing steel.

⑤ Other plants: production plants and facilities for papers/pulp, cement, foods

and beverages, non-steel products and other products.

⑥ Marine facility: facilities for developing resources such as offshore oil and

gas (including rigs, platforms, offshore pipelines and see berths).

⑦ Ashore steel structure: ashore steel structures (including structural steel,

bridges, steel towers and water gates).

⑧ Storage and transportation system: storage facilities (excluding those

located in plant buildings), cargo transportation systems, ashore pipelines

(excluding pipes in plants) and distribution facilities (such as automatic

storage).

⑨ Environmental sanitation system: systems related to the city environment

such as waste disposal facilities, human-waste treatment facilities and

water and sewerage facilities.

⑩ City and regional development system: systems that are developed by cities

such as city transportation systems, airports and harbors.

① Other: systems for engineering businesses other than ①－⑩ above, such

as space development, mine development, non-manufacturing industry and

business offices.

(7) Annual operating cost: the annual sum of “total salary paid,” “construction cost”,

“rental cost” and “other operating cost” (including consumer tax) of the overall

companies and engineering businesses during the period from November 1,

1999 to October 31, 2000.


specially paid money such as base salary, bonuses and benefits) and

retirement allowances (including gross provision of retirement allowance).

It also includes compensation and salary of executives paid from operating

costs as well as pay for part-time employees or temporary and daily

employees (those who are paid mainly by the respective company). However

provision of retirement allowances and provision of bonuses are excluded.

23

② Construction cost: the sum of “sub-contracting cost” and “others”.

Sub-contracting costs are the cost for giving out business, either partially or

totally, to others in the form of assignment, undertaking and so on. The

machinery procurement costs and building construction costs are also

included under the sub-contracting costs of the engineering business.

“Others” refers to the costs of machinery procurement and construction

that are conducted within the company.






④ Other operating cost: all operating cost other than ①－③ mentioned













① Number of employees per company = number employees/number of

companies

② Annual orders received per company = annual orders received/number of

companies

③ Annual sales per company = annual sales/number of companies

④ Annual orders received per employee = annual orders received/employee

⑤ Annual sales per employee = annual sales/number of employees

3.Codes and Note

(1) The codes used in the “Summary” and statistical tables in this survey report

are as follows: “-” means “n/a,” “…” means “unknown,” “0” means “a rounded off

24


one or two business establishments which is kept confidential in order to keep

the secret of each respondent. In addition, in the case where the figure is related

to three or more business establishments, “χ” is used in the same way, if the

figure of the first or second business establishment can be identified from the

context.



Ⅲ Notice




2000 (engineering business version) by the Research and Statistics Department,

Economic and Industrial Policy Bureau, Ministry of Economy, Trade and

Industry.”






Tel: 03-3501-3892 (dial-in)



25

Ⅱ Designing Business : Survey of Selected Service Industries


The design businesses covered in this survey are establishments that are involved

in designing or drawing the following items, in relation to the production of

industrial or commercial products and other figurative products or decorations, for

sale: applications, materials, producing methods, shapes, patterns, arrangements,

and lightings.



Among the business establishments, single businesses do not have branches or

sales offices under the same management in other places. Headquarters refers to a





① he number of employees of business establishments includes the employees

who belong to business categories other than designing business and those

who are assigned or dispatched to other business establishments

(dispatched). However, the employees who are assigned or dispatched from

other business establishments (accepted) are excluded. Those who are

assigned or dispatched (accepted or dispatched) refer to the employees who

are assigned or dispatched to be engaged in the designing business.

② The number of employees engaged in the designing business (excluding

those who are assigned or dispatched to other business establishments or

accepted from other business establishments)












26













employees engaged in the designing business counted by department.




designing business or communicating the intentions of the clients to

each department.” See “(6) Classification of business category” below

for those who are engaged in business categories from industrial design

to other forms of design.



expenses are deducted (consumer tax included). The amount of sales includes

the sales price and internal transfer invoice price paid for the service which

was provided in the course of headquarters-branch or inter-branch trading (or

service offering price if there were no such prices).



companies, unlimited partnerships and limited partnerships are referred to as

a “company,” and the organizations categorized other than “company” are






① Industrial design: designs for equipment (transportation, electricity, sound,

27

lighting, etc.), furniture, sports equipment, housing facilities, etc.

② Craft design: design for products made from ceramic, glass, wood, bamboo,

Japan lacquer, metal, paper, cloth, etc.

③ Jewelry design: designs for accessories, ornaments, etc.

④ Package design: designs mainly for product packaging (including assorted

products).

⑤ Graphic design: designs for posters, book jackets, catalogs, pamphlets,

wrapping paper, etc.

⑥ Sign design: designs for signs, signboards, symbol marks, etc.

⑦ Display design: designs for displays, decorations for stores, window

displays, etc.

⑧ Interior design: designs of interior arrangements and decorations.

⑨ Textile and fashion design: designs for interior fabrics such as curtains or

carpets, fiber products, clothing fabrics, tapestries, uniforms, ready-made

clothing, hats, bags, handbags, accessories, scarves, shoes, etc.

⑩ Multimedia design: designs for digital content (such as application software

and CD-ROMs), on-line products (such as Websites), interactive media, etc.

⑪ Other designs: designs for gardens, roads, architecture, city planning and

improvement, book editing, conceptual drawings, etc.



overall business establishments and displaying businesses during the period

from November 1, 1999 to October 31, 2000.








② Sub-contracting cost: cost for giving out the business, either partially or

totally, to others in the form of assignment, undertaking and so on. Sub-

contracting costs accrued in the course of headquarters-branch or inter-

branch trading are also included. However, the costs of printing, interior

finish works and production are excluded from the sub-contracting cost of

the designing business.

28






① Other operating cost: all operating cost other than ①－③ mentioned








(8) Annual operating cost and expenditure for tangible fixed asset: expenditure

for fixed assets that are durable for 1 year or over and cost ¥100,000 or more









3. Codes and Note

(1) The codes used in the “Summary” and statistical tables in this survey report are as

follows: “-” means “n/a,” “…” means “unknown,” “0” means “a rounded off number,”

“▲” means a “minus figure,” “χ” means a numerical figure concerning one or two

business establishments which is kept confidential in order to keep the secret of

each respondent. In addition, in the case where the figure is related to three or more

business establishments, “χ” is used in the same way, if the figure of the first or

second business establishment can be identified from the context.



29

Ⅲ Notice




2000 (designing business version) by the Research and Statistics Department,


Industry.”






Tel: 03-3501-3892 (dial-in)



30

Ⅱ Environmental Measurement and Certification Business : Survey of Selected

Service Industries


The environmental measurement and certification businesses covered in this survey

are the business establishments that are involved in measuring, upon the requests

from clients, the concentration, noise level, vibration level of particular

environmental conditions, and certify the results (regardless of the certification

form). However, business establishments that conduct the following businesses are

excluded from this survey: general measurement and certification business (mass

measurement and certification business or length/dimension measurement and

certification business), metal and mineral analysis business, mass certification

business of items other than cargo, concentration measurement and certification

businesses of things other than those relating to the environment, or measurement

analysis for in-house matters only.










employees who belong to business categories other than the environmental

measurement and certification business and those who are assigned or

dispatched to other business establishments (dispatched). However, the

employees who are assigned or dispatched from other business

establishments (accepted) are excluded. Those who are assigned or

dispatched (accepted or dispatched) refer to the employees who are assigned

or dispatched to be engaged in the environmental measurement and

certification business.

② The number of employees engaged in the environmental measurement and

certification business (excluding those who are assigned or dispatched to

other business establishments or accepted from other business

establishments)


31



single proprietor means a person who is a proprietor of a

privately managed company and is actually engaged in the

business at the business establishment. Family worker means

a family member of a single proprietor who makes his/her life

with the single proprietor and is primarily engaged in the

business at the business establishment but does not receive a

fixed amount of salary. Paid executive means a person who

serves as a vice president, president or auditor in a company,

or as a chief director, director or inspector, and also primarily

engaged in business at the business establishment in the

institutions.



former group is for “those who are employed for an unfixed

period of time, or those who are employed for a fixed period of

time of one month or longer” and the latter group is for “among

the people who were employed daily or monthly, those who

were employed for eighteen days or longer both in September

and October 2000.”




employees engaged in the environmental measurement and

certification business counted by department.




the environmental measurement and certification business and

communicating the intentions of the contracting partner to each

department” The technical development department is divided into the

following categories: those who are involved in “environmental

measurement” maintaining weighing equipment and measuring

accuracy, and improving the measuring method in relation to

32

environmental measurements of concentration, noise level and

vibration level; those who are involved in “working environmental

measurements” certifying the working environmental measurements

and conducting sampling and analysis using environmental measuring

instruments; those who are involved in “pollution control” appointing

pollution control officers at factories that own pollution generating

facilities in order to control pollution generated by smoke, sewage,

waste liquid, noise and/or dusts; those who are involved in “X-ray”,

handling X-rays; those who are engaged in “management of building

environmental sanitation” supervising designated buildings in order to

assure the environmental soundness and/or the proper maintenance

and management of sanitary, and may give advise to the owner or

occupant of the building in question, when necessary, in order to assure

the building’s management standards; those who are engaged in “odor

measurement” digitalize the degree of odor by using human olfactory

sense, or collect samples from the odor site to be judged by trial subjects

and utilize the result to solve complaints; those who are engaged in

“environmental examination of the ISO14000” supervise the

environmental standards set by the International Standardization

Organization; and “others” refer to those who are included in

departments, other than those mentioned above.




the sales price and the internal transfer invoice price paid for the service which

was provided in the course of headquarters-branch or inter-branch trading (or





“company,” and the organizations categorized other than “company” are referred

to as a “corporation or body other than a company.” “Individual” refers to sole

proprietorship.



(6) The classification of the business category is as follows:

33

① Environmental measurement: collectively, “air,” “water quality,” “soil” and

“noise”

A. Air environmental measurement: measurements of the concentration of

certain substances in the air such as smoke, dusts, automobile exhaust

gas and odor.

B. Environmental measurement of water quality: measurements of the

concentration of substances found in waste water in public waters such

as rivers, lakes and bay areas.

C. Environmental measurement of soil: measurements of the

concentration of substances found in soil, such as bottom sediment.

D. Environmental measurement of noise: measurements of noise and

vibrations generated by business activities and construction works.

② Working environmental measurement: measurements of dust, radioactive

substances, lead and organic solvent in the air in work areas where

designated harmful works are conducted (such as indoor work areas that

produce a remarkable amount of dust, X-ray rooms, indoor work areas

where designated chemical substances are produced or handled, indoor

work areas where lead-related works are conducted, and indoor work areas

where organic solvents are produced or handled).

③ Inner-building measurement: measurements of floating dust, carbon

monoxide, carbon dioxide and quality of drinking water in designated

buildings (buildings that have an area of over 3,000 square meters for the

use by a considerable amount of people: performance halls, department

stores, business offices, meeting halls, libraries, etc.)

④ Others: environmental measurement and certification businesses other

than ①－③ mentioned in the above.



overall business establishments and environmental measurement and

certification businesses during the period from November 1, 1999 to October 31,

2000.






34



② Sub-contracting cost: cost for ordering the business either partially or

totally to others in the form of assignment, undertaking or other. Sub-


branch trading is also included.






① Other operating cost: all operating cost other than ①－③ mentioned above:

packing and shipment cost, storage cost, sales commission, advertisement

cost, loan loss provisioning cost, bad debt losses, welfare expense, repair cost,

insurance cost, tax and duties, consumable supplies and office expense,

business entertainment expense, communication and transportation

expense, utility bills, depreciation cost other than rental asset, labor cost of

temporary employees, rental cost of the items other than land/buildings and

machinery/equipment.








② Annual sales per business establishment = annual sales/number of business

establishments


3. Codes and Note






35

three or more business establishments, “χ” is used in the same way, if the figure of

the first or second business establishment can be identified from the context.



Ⅲ Notice


When reprinting the figures in this statistical table to other materials, be sure to specify

that they were cited from the “Survey of Selected Service Industries of 2000

(environmental measurement and certification business version) by the Research and

Statistics Department, Economic and Industrial Policy Bureau, Ministry of Economy,







Tel: 03-3501-3892 (dial-in)



36

Ⅱ Displaying Business : Survey of Selected Service Industries


The designing businesses covered in this survey are the establishments that

undertake the following: comprehensive works related to the store displays,

exhibition sites, events for strengthening sales promotion, education and

communication, including research, planning, designing, displaying, layout,

production and management; and production of interior and exterior designs,

displaying equipment and mechanical equipment (such as sound or screen systems)

for such places.

The following types of business establishments are excluded from the survey:

(1)business establishments that are considered to be an undertaker, only conducting

research, planning, designing, exhibition, layout or management, such as interior

designers, display designers or planning and designing offices; (2)business

establishments that are considered to be an undertaker of only a specific stage of the

construction process including construction works, painting works, or interior works,

such as building, painting and electrical contractors; (3)business establishments that

are considered to be an undertaker, only producing display equipment, display signs,

display cases and mannequins.

In addition, business establishments that deal with displaying business-like

works as a part of advertising business, are excluded from the “displaying business”

as they are covered in the survey of the “advertisement business.”




sales offices under the same management in other places. Headquarters refers

to a headquarters or main office which has branches or sales offices under the

same management in other places. Branch refers to a branch, sales office, etc.

which is controlled by the headquarter under the same management.


① 1The number of employees of business establishments includes the

employees who belong to business categories other than the displaying





employees who are assigned or dispatched to be engaged in the displaying

37

business.

② The number of employees engaged in the displaying business (excluding
















institutions.












employees engaged in the displaying business counted by department.

The management and sales department generally refers to those in



displaying items or communicating the intentions of the clients to each

department and delivering the items.” The designing department refers

to those who are in charge of designing, including those who take

38

charge of planning. Among the production departments, the

management department refers to those who manage the quality,

process and budget of production; operation department refers to those

who operate production; other refers to those who belongs to

departments other than those mentioned above.




included). The amount of sales includes the sales price and internal transfer

invoice price paid for the service which was provided in the course of

headquarters-branch or inter-branch trading (or service offering price if there

were no such prices).






proprietorship.




① Department stores, mass merchandising stores and retail stores: display

works in stores, window displays, façade displays in large-scale retail stores,

specialty and general retail stores such as department stores, super

markets and shopping centers. Work contents: showcases, display of items,

in-store guide plates, POP advertisements, interior finishing, kitchen

equipments, interior and exterior decorations of stores and store fronts, etc.

② Eating and drinking establishments or other establishments: interior

displays of eating and drinking establishments, kitchen equipment, interior

displays for hair salons or service business establishments. Work contents:

showcases, display of items, in-store guide plates, POP advertisements,

interior finishing, kitchen equipment, interior and exterior decoration of

stores and store fronts.

③ Museums: indoor/outdoor displays, theme displays, etc. of museums, art

museums, science museums, reference libraries, etc. Work contents: display

equipment, explanation boards, models, model equipments, water tanks,

39

lighting equipments, interior finishing, gates, entrances, gardens,

flowerbeds, etc.

④ Exhibitions: Pavilion displays, outdoor displays, theme tower displays of

international expositions and regional expositions. Work contents: display

equipment, explanation panels, model equipment, lighting, sound facilities,

interior finishing, exterior of pavilions, theme towers, gates, entrances,

signs, etc.

⑤ Display hall and showroom: indoor/outdoor displays and booth displays for

exhibitions, expositions, trade shows, showrooms, service centers and PR

rooms of companies. Work contents: display equipment, explanation panel,

lighting facility, interior finishing, gates, entrances, decorative towers,

signs.

⑥ Event and special event: facility displays of various events such as festivals,

parades, shows, ceremonies, other cultural events and SP events. Work

content: stage facilities, equipments, finishing, costumes and signs.

⑦ Others: pavilion displays, shop displays, street displays for amusement

parks, playlands, other amusement establishment, parks, roads and other

public facilities. Work content: exterior of pavilions, doles, costumes,

panoramas, stage equipment, lightings, sound facilities, arcade decorations,

flowerbeds, water works, store facilities, benches, trash boxes and signs.



overall business establishments and rental and leasing businesses during the

period from November 1, 1999 to October 31, 2000.



retirement allowances (including gross provision of retirement allowance),

including compensation and salary for executives paid from operating cost,


are paid mainly by the respective business establishment). However,

provision for retirement allowances and provisions for bonuses are

excluded.

② Sub-contracting cost: cost for giving out business, either partially or totally,

to others in the form of assignment, undertakings and so on. Sub-

contracting costs accrued during the course of headquarters-branch or

40

inter-branch trading are also included.






④ Other operating cost: all operating cost other than ①－③ mentioned above:
















establishments


3. Codes and Note








context.



41

Ⅲ Notice




2000 (displaying business version) by the Research and Statistics Department,


Industry.”






Tel: 03-3501-3892 (dial-in)



42

Ⅱ Machinery Designing Business : Survey of Selected Service Industries


The machinery designing businesses covered in this survey are establishments

involved in activities such as: creating and inventing ideas based on machinery

and electric engineering. Upon a request from a client, they decide on the

specific body structure of the machinery, prepare assembly and design

drawings for machinery production and prepare detailed plans to produce the

machinery.


(1) The number of the business establishments: As of November 1, 2000.






(2) The number of employees: As of November 1, 2000.


employees who belong to business categories other than the machinery

designing business and those who are assigned or dispatched to other

business establishments (dispatched). However, the employees who are

assigned or dispatched from other business establishments (accepted) are

excluded. Those who are assigned or dispatched (accepted or dispatched)

refer to the employees who are assigned or dispatched to be engaged in the

rental and leasing business.

② The number of employees engaged in the machinery designing business



C. Total number of “single proprietors, family workers or paid executives,”








43






institutions.











D. “The number of employees by department” is the total number of

employees engaged in the machinery designing business counted by

department.




machinery designing business or communicating the intentions of the

clients to each department.” The technical development department

refers to those who are in charge of “machinery-related works,”

“electricity-related works,” “civil engineering and construction-related

works,” “information system-related works” and “other technical

development-related works.” “Others” refers to those who are engaged

in departments other than those that are mentioned above.




the sales price and internal transfer invoice price paid for the service which was

provided in the course of headquarters-branch or inter-branch trading (or



44





proprietorship.



(6) Classification of the category of business is as follows:

① Basic planning and drawing: creating basic plans and drawings, and

related basic planning and drawing sheets such as review sheets, account

sheets and specifications.

② Detail drafting and designing: creating detail drawings, and related review

sheets, strength test sheets, assembly drawings and part drawings.

③ Software development for machinery designing: using computers to create

programs and manuals.

④ Consulting: providing technical information related to the installation or

operation of machinery and equipment, economic information, or

information on locational conditions.

① Others: machinery designing businesses other than ① -④ mentioned

above, such as technical illustrations, tracing, business involving business

trips and temporary staff dispatch businesses.



overall business establishments and rental and leasing businesses during the



specially paid money, such as base salary, bonus and benefits) and


including compensation and salaries for executives paid from operating

costs, pay for part-time employees or temporary and daily employees (those

who are paid mainly by the respective business establishment). However,


② Sub-contracting cost: cost for giving out business either partially or totally

to others in the form of assignment, undertakings or others. Sub-contracting

cost accrued in the course of headquarters-branch or inter-branch trading

45

are also included.






① Other operating cost: all operating cost other than ①－③ mentioned above:













① umber of employees per business establishment = number



establishments


3. Codes and Note






three or more business establishments, “χ” is used in the same way, if the figure

of the first or second business establishment can be identified from the context.



46

Ⅲ Notice




2000 (machinery designing business version) by the Research and Statistics








Tel: 03-3501-3892 (dial-in)



47

Ⅱ Test and Analysis Business for Supporting R&D : Survey of Selected Service

Industries


The test and analysis business for supporting R&D that are covered in this

survey are the establishments involved in conducting assigned tests and analysis

or providing test samples that are necessary for manufacturers and research

institutions to conduct R&D. The types of R&D covered in this report are: basic

research (synthesis of new substances, principles of chemical/physical phenomena

and elucidation of behaviors), applied research (development of new material or

new technologies using the elucidated principles or new materials), product

development utilizing new materials or new technologies), process improvement

research (researches on the rationalization, efficiency promotion and yield

improvement of manufacturing processes) and product improvement

research(researches for promoting sophistication, accuracy and weight saving).

Therefore, establishments that only conduct in-house tests and analyses, or

establishments that undertake similar researches but fall under the following, are

excluded from this survey: ①safety tests conducted according to laws (such as the

High Pressure Gas Safety Law, Gas Utility Industry Law, Measurement Law,

Electrical Appliance and Material Control Law); ② product and goods testing of

existing products; ③nondestructive test and evaluation of the physical properties

of materials for quality control; and ④environmental measurements related to

existing production facilities (according to the Basic Environment Law, Water

Pollution Control Law, Air Pollution Control Law, Noise Control Law and

Offensive Odor Control Law).


(1) The number of companies: as of November 1, 2000.






(2) The number of employees: as of November 1, 2000


employees who belong to business categories other than the test and

analysis business for supporting R&D and those who are assigned or

48

dispatched to other business establishments (dispatched). However, the

employees who are assigned or dispatched from other business

establishments (accepted) are excluded. Those who are assigned or

dispatched (accepted or dispatched) refer to the employees who are

assigned or dispatched to be engaged in the test and analysis business for

supporting R&D.

② The number of employees engaged in the test and analysis business for

supporting R&D (excluding those who are assigned or dispatched to other

business establishments or accepted from other business establishments)

A. Total number of “single proprietors, family workers or paid

executives,” “regular employees” and “temporary or daily employees.”




business at the business establishment. Family worker means a

family member of a single proprietor who makes his/her life with

the single proprietor and is primarily engaged in the business at

the business establishment but does not receive a fixed amount of

salary. Paid executive means a person who serves as a vice

president, president or auditor in a company, or as a chief director,

director or inspector, and also primarily engaged in business at

the business establishment in the institutions.




of time, or those who are employed for a fixed period of time of

one month or longer” and the latter group is for “among the

people who were employed daily or monthly, those who were

employed for eighteen days or longer both in September and

October 2000.”




employees engaged in the test and analysis business for supporting

R&D counted by department.


49

charge of the “general affairs, planning, human resources or budget”

or those who are in charge of “accepting orders and making contracts

of test and analysis business for supporting R&D or communicating

the intentions of the clients to each department.” Among the technical

development departments, the research department refers to those

who manage the tasks of the technical R&D groups and conduct the

related administrative works; the test and analysis department refers

to those who carry out tests and analyses by using technical

knowledge; the numerical analysis department refers to those who are

mainly in charge of the calculations for structural analysis or

neat/fluid analysis, or simulation works of fluid diffusion; other

technical development departments refer to the technical development

departments other than those mentioned above; and others refers to

those who belong to departments other than those mentioned above.





invoice price paid for the service which was provided in the course of

headquarters-branch or inter-branch trading (or services offering a price if

there were no such prices).



companies, unlimited partnerships and limited partnerships are referred to as

a “company,” and the organizations categorized other than “company” are






① Evaluation of the physical properties of materials: measurement and

evaluation tasks in the R&D process concerning the properties of samples

such as mechanical, electrical, thermal, surface, molecular weight and

chemical engineering properties.

② Systematic and structural analysis: measurement and evaluation tasks in

the R&D process concerning component substances of the sample,

50

structure of elements, chemical structure, crystal structure, fine structure

and surface structure.

③ Numerical analysis of structures: calculating the strength, deformation,

vibration and temperature distribution of structures by using such

method as the finite element method, or simulating the performance of

mechanical devices.

④ Measurements of structures: measuring the strength, deformation,

vibration, temperature distribution, fluid property and other properties of

test models or mockups created in the R&D process.

⑤ Environmental measurement: measuring concentration, noise and

vibration in order to investigate their effects on the environment during

the course of developing new facilities, equipments, materials and

manufacturing processes.

⑥ Nondestructive test: measurement and evaluation tasks in the R&D

process to investigate a streak, property, condition and internal structure

of an object without damaging, destructing or decomposing the material,

trial product or structure.

⑦ Electromagnetic wave measurement: tasks in the R&D process of

electronic equipment to measure electromagnetic wave noise radiated

from trial products, etc. by using an open site.

⑧ Safety test: tasks in the R&D process of scientific substances to test the

short-term or long-term effects of chemical substances on people or on the

environment by using animals, plants or microorganisms; or to test the

chemical substances properties concerning its combustion point or

explosion limits.

⑨ Biochemical analysis: tests conducted in the study of organisms or life

phenomena concerning isolation, detection, determination, enzymic

reaction of biological materials, metabolic products, etc.

① Other: test and analysis businesses for supporting R&D other than ①-⑨

mentioned above (such as creating samples for R&D).



overall business establishments and displaying businesses during the period

from November 1, 1999 to October 31, 2000.



51






② Sub-contracting cost: cost for giving out business, either partially or

totally, to others in the form of assignment, undertakings and so on. Sub-


branch trading are also included.






① Other operating cost: all operating cost other than ①－③mentioned








(8) Annual operating cost and expenditure for tangible fixed asset: expenditure

for fixed assets that are durable for 1 year or over and cost ¥100,000 or more









3. Codes and Note



52






identified from the context



ⅢNotice


When reprinting the figures in this statistical table to other materials, be

sure to specify that they were cited from the “Survey of Selected Service

Industries of 2000 (test and analysis business for supporting R&D version)

by the Research and Statistics Department, Economic and Industrial Policy

Bureau, Ministry of Economy, Trade and Industry.”

2. Please contact the following section for inquiries about the statistical

tables.





Tel: 03-3501-3892 (dial-in)



53

Ⅱ Telemarketing Business : Survey of Selected Service Industries


The telemarketing business covered in this survey are the establishments involved

in either inbound and/or outbound services, upon request from other companies

(including surrogate secretary services provided over the telephone), by using the

telephone line, including consulting businesses concerning the establishment of

other companies’ call centers, and temporary staff dispatching service to other

companies’ call centers.

Therefore, business establishments that do not undertake telemarketing business,

but only deal with in-house telemarketing, or those that only provide either

temporary staff dispatch service or consulting services, are excluded from this

survey.


(1) The number of business establishments: as of November 1, 2000.






(2) The number of employees: as of November 1, 2000


employees who belong to business categories other than the telemarketing





employees who are assigned or dispatched to be engaged in the

telemarketing business.

② The number of employees engaged in the telemarketing business (excluding







54

















c. “Temporary and daily employee” means those who do not fall under

the category of regular employee.


employees engaged in the the telemarketing business counted by

department.




telemarketing businesses or communicating the intentions of the

clients to each department.” Telecommunicators refer to those people

who actually make or receive phone calls. Others refers to those who

are engaged in departments other than those mentioned above.





invoice price paid for the services which were provided in the course of

headquarters-branch or inter-branch trading (or services offering a price if there

were no such prices).


55





proprietorship.



(6) Classification of the category of business is as follows:

① Inbound: the sum of “reception of orders and materials,” “Consumer

consultation,” “surrogate secretary” and “others.”

A. Reception of orders and materials: reception of orders and materials

from clients.

B. Consumer consultation: reception of complaints or inquiries from

consumers.

C. Surrogate secretary: taking care of businesses over the telephone in

place of the client, when he/she is absent.

D. Other: inbound businesses other than A-C above, such as 24-hour

reception service (maintenance services for handling the aftermath of

accidents or emergencies).

② Outbound: the sum of “sales promotion,” “list cleaning” and “others.”

A. Sales promotion: seeking potential customers by client database, visitor

promotion, campaigns, PR of new products, etc.

B. List cleaning: updating databases such as client lists that have not been

updated for a long time or lists of old clients

C. Other: outbound businesses other than A or B above, such as marketing

researches, promotion of bill collection, etc.

③ Temporary staff dispatch: temporary staff dispatch business concerning

telemarketing workforce such as telecommunicators or supervisors.

④ Consulting: consulting businesses concerning telemarketing such as

planning, administration and management of marketing programs.

⑤ Other: telemarketing businesses other than ①-④ mentioned above.


cost” “rental cost” and “other operating cost” (including consumer tax) of the

overall business establishments and the telemarketing business during the



56







② Sub-contracting cost: cost of giving out business, either partially or totally,

to others in the form of assignment, undertaking or so on. Sub-contracting

costs accrued in the course of headquarters-branch or inter-branch trading

are also included.






④ Other operating cost: all operating cost other than ①－③ mentioned above:
















establishments


3. Codes and Note


57







context.



Ⅲ Notice


When reprinting the figures in this statistical table to other materials, be

sure to specify that they were cited from the “Survey of Selected Service

Industries of 2000 (telemarketing business version) by the Research and

Statistics Department, Economic and Industrial Policy Bureau, Ministry of

Economy, Trade and Industry.”






Tel: 03-3501-3892 (dial-in)



remarks - meti · 2017. 12. 12. · 1 remarks this report covers the results on the current status...

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