remote conferencing and collaboration: vscene - jisc digital festival 2015
TRANSCRIPT
VsceneRemote conferencing and collaborationTim BoundyApplication developmentJisc
Why this is so difficult?
Why this is worth it?
How we can help?
It was either this or Cher….
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» 1995 to 2014
» Used by education, research, administration, content providers
» Snapshot on 30 July 2014…
› 8,151 videoconferencing systems
› 9,866 users
› 1,112 organisations
› ~50,000 conferences per year
The Janet Videoconference Service (JVCS)
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» address updated customer requirements
» consider new use models
» respond to feedback
» avoid a single point of failure
» reduce costs (£1.6 million p.a. to run)
We needed to:
Change was required
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» Operational model
» Financial model
» Support arrangements
» Technical solution
An opportunity to review:
Change was required
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Why this is so difficult?
Why this is worth it?
How we can help?
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Telepresence options: Cloud videoconferencing interop services
Just make it work...
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Do I …
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All these concepts influence:
join / call / connect / dial / book / schedule / launch / just wait…
expectations service design
“What happens when I click Start”? “I don’t understand what’s going on”.
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» A1: “No. Please stop asking that”
Q: “Can’t we just have one system that works with everything”?
“What happens when I click Start”?
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» A2: “I’ll do my best”
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Who
What Where
When
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Who
What Where
When
Person to person vs
Video system calls video system
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Who
What Where
When
Person to person vs
Video system calls video system
Shared physical rooms
vsPersonal endpoints
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Who
What Where
When
Person to person vs
Video system calls video system
Shared physical rooms
vsPersonal endpoints
On demand vs
Scheduled (booked) events
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Who
What Where
When
Person to person vs
Video system calls video system
Shared physical rooms
vsPersonal endpoints
On demand vs
Scheduled (booked) events
Semi-permanent virtual room
vsTemporarily brought
together
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Why this is so difficult?
Why this is worth it?
How we can help?
» In 2012* VC saved the UK Higher Education sector:
› £66 million costs
› 10.25k tonnes net of emitted CO2
» For the nine universities studied in detail, savings were between £152k and £1.6million pa
» Each meeting replaced by a VC saved an average of £175
*SusteIT initiative: “Financial and Greenhouse Gas Impacts of Conferencing and Virtual Meetings in UK Universities” core.kmi.open.ac.uk/display/18440789
Why this is worth it..?
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Boring!
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Tiring!
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» People and conversations, not systems and connections
» Self-service through an intuitive interface, anyone can do this
» Interoperate to create an open community, not a closed ecosystem
A paradigm shift
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» More browser-based desktop client use, less reliance on expensive dedicated suites
» More focus on immediate conferences (but still support scheduled meetings, e.g. for teaching)
» New features like personal virtual meeting rooms and more streaming options
» An international platform…
A paradigm shift
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» Launch/schedule a conference
» Manage a live conference
» Use a meeting room
Video tutorials:
Look and feel
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» Education and research
› centrally funded for schools, colleges, universities, research
» Public services
› reduced rate for public sector bodies
» Commercial
› for providers of education content, services, or collaborations
» International education and research
› GDP-based calculation for other NRENs
Tariff structure
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» Uses the same calculation as the GÉANT Cost Sharing Model to generate a starting price, then negotiation
» Bolt on options available:
› MCU integration
› User migration
› Interface language translation
› Branding
» ‘Super Organisations’ allow NRENs to organise and manage their own customers
» Charge vs. usage reviewed annually to ensure value for money
Vscene for HEAnet
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Hours of service Target availability
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» The service is available 24 hours a day, 7 days a week, all year
Support and fault management
» The help line is staffed from:
› 8am to 9pm (GMT) Mon to Fri
› 8am to 5pm (GMT) Saturday(excluding Christmas day, Boxing day, New Year's day and Good Friday)
» Videoconferencing service and booking service: 99%
» Gatekeeper hierarchy and gatekeeper service: 99.5%
» Service-affecting maintenance is capped at 0.5% and is normally carried out with at least two weeks' notice.
Service Levels
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» be the best integrated video comms platform available
» be tailored to the needs of education and research, and responsive to customer feedback
» enhance teaching and learning, support research and facilitate collaboration
» allows you to communicate easily with whoever you need to, whenever you want to, and wherever you are
We want Vscene to:
Aspirations
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» Live demonstrations on the Vscene stand – come and have a go!
» Get a reminder of the event –have your photo taken in the Vscene camper van
Visit the Vscene stand
flickr.com/photos/11496967@N07/
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Find out more…
Contact…
Tim BoundyApplications and video development team manager
vscene.jisc.ac.uk
Videoconference etiquette
How to look like a pro on VC
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The blackhead spotter
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Peepo…..
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Who needs a body when you can VC
Got to go… Gotham needs me
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Gnome conferencing
In the first two minutes work out how the conference situation effects your ability to communicate.
» Is there a delay – can I just talk?
» Do I need to mute / unmute?
» Think about the view that everyone else has of you
Tell someone if there is a problem – don’t be too timid, but also don’t ruin a meeting with your own issues.
Use a headset for a desktop client (feedback can be caused by another site)
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Format Environment Numbers Tools
Small Meeting Videoconference 2 to 10 VsceneSkypeEtc…
Workshop / larger meeting / multiple comms
Collaborative environment
5 to 20 ish VisimeetAdobe ConnectEtc…
Event or Presentation to more than 20
Live or pre-recorded stream
20 to 1000s Live stream
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Find out more…
Contact…
Tim Boundy
Applications and video development team manager
Picture of schedule/launch page
Outline
Outline
Picture of schedule/launch page
Outline
Picture of schedule/launch page
Outline
Meeting Room Picture
Outline
Meeting Room Picture