remote desktop manager (version 5.9) -...

Remote Desktop Manager (Version 5.9)2


Table of Contents

Foreword 0

Part I Getting started 5

................................................................................................................................... 51 What is Remote Desktop Manager ?

................................................................................................................................... 52 System Requirements

................................................................................................................................... 63 Creating a new session

................................................................................................................................... 74 Configuring a session

................................................................................................................................... 95 Connecting to a session

................................................................................................................................... 106 Embedded / tabbed mode vs external mode

................................................................................................................................... 117 Group / folder management

Part II Views 15

................................................................................................................................... 151 All sessions view

................................................................................................................................... 162 Opened view

................................................................................................................................... 163 Favorites

................................................................................................................................... 184 Most recently used

................................................................................................................................... 195 Configured tools

Part III Data source types 22

................................................................................................................................... 221 Overview

................................................................................................................................... 242 Access

................................................................................................................................... 253 S3

................................................................................................................................... 264 Xml

................................................................................................................................... 265 SQL Server

Part IV Connection types 29

................................................................................................................................... 291 Overview

................................................................................................................................... 292 RDP

................................................................................................................................... 303 VNC

................................................................................................................................... 304 LogMeIn

................................................................................................................................... 315 Citrix

................................................................................................................................... 326 Ftp

................................................................................................................................... 327 Command line type

................................................................................................................................... 328 Web

................................................................................................................................... 339 Virtualization

Part V Common features 35

................................................................................................................................... 351 Command line arguments

3Contents

3


................................................................................................................................... 352 Dashboard

................................................................................................................................... 373 Keyboard Shortcuts

................................................................................................................................... 384 Options Dialog

................................................................................................................................... 385 Security

................................................................................................................................... 396 Templates

................................................................................................................................... 407 Trayicon

................................................................................................................................... 418 VPN

Part VI Enterprise features 44

................................................................................................................................... 441 Attachment (SQL Server)

................................................................................................................................... 442 Batch Edit (Enterprise)

................................................................................................................................... 453 Connection Events (Enterprise)

................................................................................................................................... 464 Connection log (SQL Server)

................................................................................................................................... 475 Credential Repository (Enterprise)

................................................................................................................................... 486 Import sessions (Enterprise)

................................................................................................................................... 497 Offline mode (Enterprise)

................................................................................................................................... 498 Sub connections (Enterprise)

................................................................................................................................... 509 User management (SQL Server)

................................................................................................................................... 5310 Wake-on-LAN (Enterprise)

Part VII Installation 56

................................................................................................................................... 561 Client installation

................................................................................................................................... 562 Registration

................................................................................................................................... 573 Uninstall

................................................................................................................................... 574 Addons

................................................................................................................................... 585 Configure SQL Server

Part VIII FAQ (Frequently Asked Questions) 60

Part IX Technical Support 62

Part X Known issues 64

Index 0

Part

I

Getting started

Getting started 5


1 Getting started

1.1 What is Remote Desktop Manager ?

Description

Remote Desktop Manager is a small application used to manage all your remoteconnections and virtual machines. Add, edit, delete, shared, organize and find yourremote connection quickly. Compatible with Microsoft Remote Desktop, TerminalServices, VNC, LogMeIn, Team Viewer, Ftp, SSH, Telnet, Dameware, X Window,VMware, Virtual PC, PC Anywhere, Hyper-V, Citrix, Radmin, Microsoft RemoteAssistance, Sun Virtual Box and more.

It's only a wrapper and a manager around existing technologies. There is noproprietary protocol implemented in this application and all the communication areestablished using another library or software.

Where do I start if I don't know anything about remote connection ?

If you never used a tool like Remote Desktop Client (mstsc.exe), VNC or any other tool and you want toconnect to a remote machine, we suggest you to use LogMeIn. It's very easy to setup and it's free.

Supported protocols:

RDP (Remote Desktop)VNC (Virtual Network Computing)ICA (Independent Computing Architecture)SSH (Secure Shell)Telnet (TELecommunication NETwork)HTTP/S (Hypertext Transfer Protocol)FTP (File Transfer Protocol)Rlogin (Rlogin)RAW (Transmission Control Protocol)HP RGS (HP Remote Graphics Software)More tools...

1.2 System Requirements

Minimum Requirements

Windows 7, Windows XP (SP2 or later), Windows XP Embedded, Windows Vista, Window 2003 orWindows 2008.NET Framework 2.0800MHz processor512MB of RAM1024 x 768 screen resolution10+ MB hard drive space

http://en.wikipedia.org/wiki/Remote_Desktop_Protocol

http://en.wikipedia.org/wiki/Vnc

http://en.wikipedia.org/wiki/Independent_Computing_Architecture

http://en.wikipedia.org/wiki/Secure_Shell

http://en.wikipedia.org/wiki/Telnet

http://en.wikipedia.org/wiki/HTTP

http://en.wikipedia.org/wiki/Ftp

http://en.wikipedia.org/wiki/Rlogin

http://en.wikipedia.org/wiki/Transmission_Control_Protocol

http://h20331.www2.hp.com/hpsub/cache/286504-0-0-225-121.html



64-bit support

Remote Desktop Manager is working on all the 64-bit version of Window starting from Windows VistaSP1. It was not tested on Windows XP 64 bit.

Terminal Services and thin client support

Remote Desktop Manager can be installed without any problem on a Terminal Server and on a thinclient.

1.3 Creating a new session

Overview

The first thing to do before you can use Remote Desktop Manager is to configure at least one session.There is many types of session and you must at least know the basis of each type before you can useit.

Remote Desktop Manager support these session types:

Microsoft Remote Desktop (RDP)Microsoft Remote AssistanceVNC (UltraVNC, TightVNC, RealVNC and embedded)LogMeInTeam ViewerFTP (Explorer, Filezilla and WinSCP)X WindowPutty (SSH, Telnet, RAW and rLogin)Dameware Mini Remote ControlRadmin ViewerCitrix XenApp (ICA)Symantec PC AnywhereMicrosoft Hyper-VMicrosoft Virtual PCMicrosoft Virtual ServerMicrosoft Windows Virtual PCSun VirtualBoxVMware Player, VMware Workstation, VMware ESXi and VMware vSphereCisco VPN clientSonicWall Global VPN clientAnd many more by installing other addons

Creating a session from the context menu

The easiest way to create a new session is from the context menu. On the main application window,simply right-click Sessions and select Add from the menu . You can specify the session type or atemplate to initialize a new session. The session property window will prompt you to customize yoursettings.

Getting started 7


Creating a session with drag and drop

It's possible to drag and drop an .rdp file in the main screen. Remote Desktop Manager will ask you ifyou want to import the content and create a new session or create a session linked to the configurationfile.

It's also possible to drag and drop the LogMeIn desktop shortcut to create a LogMeIn session.

Creating a session by importing the configuration

It's possible to import a session by using the Import Computer Wizard or directly from a compatibleapplication. You can get more information Here

1.4 Configuring a session

Description

Each session type has his own specific settings, but some setting are common.



Name: This is the name of the session, it will appear in the session list. By default it's often the hostused for the remote connection.

Description: Contains a description of the session in plain text, rtf or from a web site.

Group / folder: This will be used to organize the session in different folder in context menu or in the treeview. You can find more information here

Display: Allow the session to be opened embedded in Remote Desktop Manager or not (externally). Italso allows the user to specify the monitor if the application allows it and if it's opened externally.

Security Group: In the Enterprise edition, the administrator can assign a security group to a sessionand allow only a subset of user to see this session.

VPN tab page: This section is used to configure an optional VPN connection to open before the mainsession is opened.

Sub connection tab page: This section contains the sub connection linked to the main session. It'spossible to share some variables like the host name. this is useful when you want to connect to thesame host with a different protocol. For example, the main session could be an RDP session you canalso configure a sub connection to access different share folder on this machine or an FTP site.

Information tab page: This section contains different type of information related to the session, forexample the machine specification or some useful notes. It's also possible to add custom information.

Events tab page: This section can contains a script or a command line to be executed before or after

establishing a connection. It could be used to execute a batch file or an external application that

prompt the user for more information, or also, to update a log on an external server.

Advanced tab page: This section contains more advanced settings related to the session, like the

Getting started 9


internal data source ID and session ID. These values can be used to invoke Remote Desktop Manager incommand line to open the session or to do a batch modification.

1.5 Connecting to a session

Description

There's two possible connection modes for opening a session:

From a configured session in the data source.With quick connect.

Depending of the mode, Remote Desktop Manager can use a completely different application or library.This might explain why some behavior differ from one to another. For example: the external mode forRemote Desktop will use the Microsoft Remote Desktop's client (mstsc.exe) and the embedded modewill use the ActiveX.

Configured session

You can open the session by double clicking the session in the session list or by using the contextmenu. The session will use the default settings if it's double clicked and for more option use the contextmenu. From the menus it's possible to specify different connection option like:

Full screenEmbedded / External mode (click here for more details)Console or admin mode with the RDP protocolForce prompt of credentialsOpen with or without the configured VPN



Quick connect

By using the quick connect button , It's also possible to open a session ad-hoc by specifying thedestination and the session type. It's also possible to create a template and use it for the quick connect.you will specify the default setting you want and Remote Desktop Manager will merge them with thehost specified.

1.6 Embedded / tabbed mode vs external mode

Description

Remote Desktop Manager supports two types of sessions and some are not available depending of theselected session type:

External

Getting started 11


Embedded / tabbed

External mode

A standalone session launches the administration session in the native application.

This mode usually launches the native application. For example, the native application for RDP is mstsc.exe. Most of the time, it's possible to specify the destination monitor. Also, depending of the sessiontype, the opened session view will be updated if Remote Desktop Manager can detect that a session isopened.

Embedded / tabbed mode

An embedded session runs within the confines of the Remote Desktop Manager window and shows tabsat the top of the window. This mode centralize the opened session in the application and it's easier toswitch from one to another.

1.7 Group / folder management

Description

Group or folder are used to organize your sessions in a logical way. It's possible to create groups andsub groups, but they are all sorted alphabetically. Groups can be created in two different ways:

By using the session propertiesFrom the session tree view

Creating groups from the session properties



Groups can be specified In the session properties. By filling this field with the group name you want,Remote Desktop Manager will generate the corresponding tree structure. Use the backslash ( \ ) tocreate sub group.

For example:

Office\Canada\Montreal

... will create 3 nodes in the tree:

OfficeCanadaMontreal

Creating groups from the tree view

By right clicking the root, a group or an existing session, a context menu appears allowing you to createa new group.

The "Add Group" dialog box will then prompt you to enter the name of the group and to choose hisparent group.

Getting started 13


When a group is created, it is then possible to add a session using the menu or by dragging a nodedirectly to the content of the group.

Part

II

Views

Views 15


2 Views

2.1 All sessions view

Description

This view is the default one and it show the list of all the session. It's possible to show it as a list, as atree or with more details.

Tree view

List view



Filtering

It's also possible to apply a filter by typing some characters in the filter box. The filter is applied usingthe specified setting in the application options. It's possible to include in the filter, the session name, thegroup or the description.

2.2 Opened view

Description

This view show the opened session by types. It's possible to focus and bring to front or close an openedsession by double clicking it from the list. All the embedded session are listed and the external sessionwill appear if Remote Deskop Manager is able to discover the specific type of session.

Notes

Remote Desktop Manager try to detect opened session even if it was not launched from theapplication.VPN sessions do not appear in the list.

2.3 Favorites

Description

Views 17


This view contains all your favorite sessions that are configured in the current data source.

Two types of "favorite session" exist:

Shared favorites

Local favorites

The shared favorites are shared by all user connected to the data source and they are all directlyconfigured from the session. The local data source is flagged locally on the current machine by thecurrent user. The settings are saved in the application settings.

Adding a session to the shared favorites

You can add or remove a session from the shared favorites by editing his properties.



It is also possible, by right clicking on the session, to use the context menu to include or remove thesession from your favorites.

Adding a session to the local favorites

The local favorite or user favorite can only be added through the session context menu.

2.4 Most recently used

Description

This view show the most recently used session for a specific data source on the local computer.

Views 19


2.5 Configured tools

Description

This view show all the pre-configured tools. These tools are not specific to a session and each one isexecuted on the local computer. For specific session tools, see the session tools available in thecontext menu of a specific session.



Available tools

Control PanelCommand PromptRegistry EditorServicesComputer ManagementInternet Information Services (IIS) ManagerEvent ViewerIP ConfigOpen Network Connections

Part

III

Data source types



3 Data source types

3.1 Overview

Description

All sessions are saved in a data source. Remote Desktop Manager support multiple data source types.First you need to decide what data source you’ll be using. If you’re running Standard then you’ll alwaysbe running from the local data source, which is an Access database.

There is no limit for the Enterprise edition. By default, an Microsoft Access data source is created tosave the local sessions.

Data source types

Name Description Pros and cons

MicrosoftAccessdatabase

Remote Desktop Manager save thesettings in a Microsoft Access databaseon the local machine or on a networkshare.

Microsoft Access, is a pseudo relationaldatabase management system fromMicrosoft that combines the relational

Pros:Easy to setupCan be sharedEasy to backup

Cons:Slower than SQL ServerNo security management

Data source types 23


Microsoft Jet Database Engine with agraphical user interface and softwaredevelopment tools.

The data is not securedDoes not allow all the features likeattachments, connection log and securitymanagement.

Amazon S3storage

Remote Desktop Manager save the settingin a file located in an Amazon S3 bucket.

Amazon S3 is storage for the Internet. It isdesigned to make web-scale computingeasier for everyone.

Amazon S3 provides a simple webservices interface that can be used tostore and retrieve any amount of data, atany time, from anywhere on the web andRemote Desktop Manager use theses APIto persist your session settings.

More details on cloud computing and andAmazon S3 can be found here:

http://aws.amazon.com/s3/

Pros:Can be shared in read-onlyAll the backup are automatic (done byAmazon)

Cons:You must have an Amazon account andpay the storage feesNo security managementThere is some possibility of conflict ordata corruptionDoes not allow all the features likeattachments, connection log and securitymanagement.

Xml file storage Remote Desktop Manager save the settingdirectly in a file with the Xml format.

Pros:Easy to backupCan be edited manually or by an externalsystem.Nothing to install.

Cons:No possibility of sharingNo security managementThere is some possibility of conflict ordata corruptionDoes not allow all the features likeattachments, connection log and securitymanagement.

Microsoft SQLServerdatabase

Remote Desktop Manager use the powerof SQL Server to save and manage all thesession. This is the recommended datasource for a multi user environment.

Note: SQL Server 2000 is not supported.

Pros:QuickReliableSecureAllow all the features like attachments,connection log offline mode and securitymanagement.SQL Server Express is free

Cons:SQL Server must be installed

Multi data sources

In the Enterprise edition, it's possible to configure multiple data source in the application. They can be of




mixed types but there is only one active data source at the time.

It's possible to switch from one to an other with the data source combo box. You can assign a defaultdata source the data source dialog. The default will be open at the application startup.

3.2 Access

Description

Remote Desktop Manager save the settings in a Microsoft Access database on the local machine or ona network share.

Microsoft Access, is a pseudo relational database management system from Microsoft that combinesthe relational Microsoft Jet Database Engine with a graphical user interface and software developmenttools.

Highlights



This data source support the native Access database password. The password must be set usingMicrosoft Access directly. Remote Desktop Manager does not allow to set or change the databasebecause it require an exclusive connection to it.The offline mode is supported by this data source.The database can be shared by multiple users on a network drive, but the performance and the dataintegrity can't be guaranteed.

3.3 S3

Description

Remote Desktop Manager save the setting in a file located in an Amazon S3 bucket.

Amazon S3 is storage for the Internet. It is designed to make web-scale computing easier for everyone.

Amazon S3 provides a simple web services interface that can be used to store and retrieve any amountof data, at any time, from anywhere on the web and Remote Desktop Manager use theses API to persistyour session settings.

More details on cloud computing and and Amazon S3 can be found here:


Highlights

This data source can be shared over the internet between multiple users.




This is a file-based data source, based on the Xml data source.To avoid data corruption, the session list should be modify by one user at a time.

3.4 Xml

Description

Remote Desktop Manager save the setting directly in a file with the Xml format.

Highlights

This is a very simple data source and it can be modify or generated by an external tool.It's possible to configure an auto refresh and share the file on a network share.The is not locking mechanism, only one user at the time should modify the list.This is a good replacement for the Access data source for those who have problem with their MDACdriver (Microsoft Access database connector)

3.5 SQL Server

Description

Remote Desktop Manager use the power of SQL Server to save and manage all sessions. This is therecommended data source type for a multi user environment.

Note: SQL Server 2000 is not supported.



Highlights

The offline mode can be used when the server is unavailable or when the user is on the roadThis is the only data source that allow user management with a superior security modelThe data source support an auto refresh at specific intervalMicrosoft SQL Azure can be used to create an online database, get more detail on SQL Azure here

http://www.microsoft.com/windowsazure/sqlazure/

Part

IV

Connection types

Connection types 29


4 Connection types

4.1 Overview

Description

Remote Desktop Manager separates all the connection types in three different categories:

Remote connectionsVirtualizationOthers

Remote connections

This category contains all the connection type used to connect to a remote system including computer,switch, VPN or printers.

For example: RDP, ICA, VNC, Telnet...

Virtualization

This category contains all the virtualization connection including the local virtual machines tools andserver tools. Remote Desktop Manager support tools from Microsoft, VMware and Sun Microsystem

Other

This category contains many useful session types that are not directly supported or that are not avirtualization or a remote connection.

Name Description

Command Line This session type is used to execute an application notsupported in Remote Desktop Manager. It can also be used toexecute a Powershell script or a batch file.

Text Use to add specific information to group of session. It contains artf text that can be associated to a group of session.

Windows Explorer Used to create a shortcut to a local folder or a network folder. It'spossible to open it embedded or not

4.2 RDP

Specifications

Features Availability

External mode X

Embedded mode X

Show opened session X

Batch edit X



User settings override CredentialsResolutionScreen size

Full screen X

Multi monitor X

Supported applications mstsc.exe

4.3 VNC

Specifications


External mode X

Embedded mode X


Batch edit

User settings override

Full screen X

Multi monitor X

Supported applications RealVNCTightVNCUltraVNC

4.4 LogMeIn

Description

LogMeIn remote access products use a proprietary remote desktop protocol that is transmitted via SSL.An SSL certificate is created for each remote desktop and is used to cryptographically securecommunications between the remote desktop and the accessing computer.

Users access remote desktops using an Internet-based web portal and, optionally, the LogMeIn Ignitionstand-alone application. The portal also provides status information for the remote computers and,optionally, remote computer management functions.

You can find more information here

Specifications


External mode X

Embedded mode X


Batch edit


https://secure.logmein.com/US/home.aspx

Connection types 31


Full screen

Multi monitor

Supported applications Google Chrome, InternetExplorer, Firefox

Add a LogMeIn computer

Create a LogMeIn account if you don't already have oneAdd your computer in LogMeInEdit the computer settings in LogMeInSelect the tab "Desktop Shortcut"Drag and drop the computer icon in Remote Desktop Manager

4.5 Citrix

Specifications


External mode X

Embedded mode X


Batch edit


Full screen X

Multi monitor X

Supported applications Citrix XenApp



4.6 Ftp

Specifications


External mode X

Embedded mode


Batch edit


Full screen

Multi monitor X

Supported applications Windows ExplorerFilezillaWinSCP

4.7 Command line type

Specifications


External mode X

Embedded mode -

Show opened session -

Batch edit


Full screen

Multi monitor

Supported applications Any application

4.8 Web

Specifications


External mode X

Embedded mode X


Batch edit


Full screen

Multi monitor

Connection types 33


Supported applications Google Chrome, InternetExplorer, Firefox

4.9 Virtualization

Description

Supported virtualization applications:

Microsoft Virtual PCMicrosoft Virtual ServerMicrosoft Hyper-VMicrosoft Windows Virtual PCSun VirtualBoxVMware PlayerVMware WorkstationVMware ESXiVMware vSphere

Part

V

Common features

Common features 35


5 Common features

5.1 Command line arguments

Usage

Remote Desktop Manager can be called in command line. Some features are only available in theEnterprise edition.

usage: RemoteDesktopManager.exe [parameters]

/Silent Open minimized in the tray icon, can't be combined with any other parameters

/Datasource:{datasource id} Specify the data source id (available the the Advanced Tab of the session)

/Session:{session id};{session id} Specify one or more session id (available the the Advanced Tab of the session)

/ChangePassword:{new password} Change the session password. Only available for Remote Desktop sessions and embeddedpassword. The data source id and the session id is required.

/RegisterUser:"{registration user}" Change the Remote Desktop Manager User Name. The value must be quoted.

/RegisterSerial:"{serial number}" Change the Remote Desktop Manager serial number. The value must be quoted

5.2 Dashboard

Description

The dashboard show a quick view with the possible actions or information of the current session orcurrent group. It contains the same actions that are found in the context menu.



Dashboard for a specific session

Dashboard for group

Common features 37


5.3 Keyboard Shortcuts

Open session

Enter: Open session

Ctrl+Enter: Open session (tabbed) or external

Shift+Enter: Open session in console / admin mode

Alt+Enter: Open session in full screen

Edit session

Ctrl+N: Add a new session

Ctrl+D: Create a copy the the current session

Ctrl+Del: Delete the selected sessions

F2: Rename the session or the group

View

F3: Show the session list (tile view)

F4: Show the session list (list view)

F5: Refresh the current list

F6: Show the session list (large icon)

F7: Show the session list (tree view)

F8: Show the opened session view

F9: Show the most recently used view

F10: Show the favorite sessions view

F11: Show the local connection log

F12: Show the session list (detail view)

Ctrl+F4: Close the current tab page

Alt+F6: Hide / show the header panel

Alt+F7: Hide / show the footer panel

Alt+F8: Hide / show the session panel



Alt+F9: Hide / show the tabbed panel

Import / Export

Ctrl+Shift+I: Import session (.VNC, .RDP, .RDM)

Ctrl+Alt+E: Export session (.RDM)

Ctrl+Alt+Shift+E: Export session with Credentials (.RDM)

Ctrl+Shift+E: Export session as Remote Desktop (.RDP)

Miscellaneous

F1: Show the online help (http://help.remotedesktopmanager.com/)

Ctrl+A: Open an ad hoc Remote Desktop connection

5.4 Options Dialog

Description

Remote Desktop Manage contains many option pages like:

UI optionsStart / close optionsQuick connectSearch filterTrayicon / taskbar settingInstallation path / default pathTemplatesSecurity settings

5.5 Security

Description

All passwords stored in the application database are encrypted using a strong encryption algorithm. Thismean that if somebody can access the data directly from the database, they won't be able to read it.

If you choose the option store password locally, Remote Desktop Manager will use the samemechanism than mstsc.exe (Microsoft Remote Desktop client) and the password will be stored in theWindow Credential repository. You can access it from "User Account" in Windows. You won't be able tosee the password and it's encrypted directly by Windows.

What is the Windows Credential Manager ?

The Windows Credential Manager allows you to store credentials, such as user names and passwordsthat you use to log on to websites or other computers on a network. By storing your credentials,Windows can automatically log you on to websites or other computers. Credentials are saved in special

http://help.remotedesktopmanager.com/

Common features 39


folders on your computer called vaults. Windows and programs (such as web browsers) can securelygive the credentials in the vaults to other computers and websites. For information about savingcredentials in a vault, see Store passwords, certificates, and other credentials for automatic logon.

Reference

Tips

It's possible to enforce the security by:

Using SQL Server and give restricted user accessEnabling the encryption of the session in the Advanced tab page (Encrypt configuration in the datasource)Not saving the password in the SQL Server database to prompt the credential on the first connection

5.6 Templates

Description

This allows you to create predefined configuration available with the quick connect or when you create orimport a new session. There is two types of template:

Local templateShared template

The local templates are saved on the local computer and are not available to other user. The sharetemplates are saved in the database and can be used by more than one user. It's possible to definemore than one template with the Enterprise edition

Templates are available in the option dialog or with the application menu File > Templates

http://windows.microsoft.com/en-us/windows7/What-is-Credential-Manager



5.7 Trayicon

Description

Remote Desktop Manager can show the session list and many other useful information in the Windowstrayicon. It's possible to customize the content. To open a session click directly on it or use the contextmenu with the right click to get more opening or edit options.

The application option window contains many settings to customize the trayicon setting. It's alsopossible to disable it from here or change his default behavior.

Common features 41


Trayicon section

Section name Description

Session List This section show all the sessions from the current data source. They are all listedby default but it's possible to only include those who are marked as favorite.

Data Sources List the available data source and allow the user to switch dynamically from one toanother. This section only appear if it's enabled in the option and more than one datasource is configured.

OpenedSessions

List all the opened sessions exactly like the opened sessions view.

Tools List all the configured tools like the configured tools view.

Quick Connect Prompt for the quick connect dialog to open an add-hoc connection with a specifictype or a selected template.

5.8 VPN

Description

A VPN connection can be configured in the session properties. The connection can be establishedautomatically, manually or if a particular condition is met. Just select the desired mode in the Opencombo box:

Open mode Description

Always connect This application will open the VPN each time the session islaunched.

Manual The VPN is configured, but it must be opened manually from thesession context menu or the dashboard.

Connect if unable to ping The application will try to ping the host or a configured address. If itcan't, the VPN will open before launching the session.

There is many VPN connection type supported and many of them are available as a session type add-on:

Microsoft VPNCisco VPNSonicWall VPN

It's also possible to configure another VPN session and create a link to it. Just select the value ExistingSession, in the VPN type combo box and choose an existing session. The main advantage of this isthat you can share your VPN settings with multiple session and manage them only at one place.

The VPN close mode can also be configured:

Close mode Description

On session close This application will close the VPN as soon as it detect that thesession is closed. Some session type close event can't be detectedand the VPN will have to be closed manually.



Manually later The VPN must be closed manually from the session context menu orthe dashboard.

Confirm disconnect The application will try asking for a confirmation before closing theVPN when it detect that the current session is terminated.

Each VPN type has his own set of properties to configure and you must know how to configure.

Part

VI

Enterprise features



6 Enterprise features

6.1 Attachment (SQL Server)

Description

With the Enterprise edition and the SQL Server data source, it's possible to add an attachment to a datasource. The file is stored in the database.

The attachment can be of any types and any size. The limitation come only from the bandwidth and thedatabase you have. It's possible to view the saved attachment from the session context menu, thesession properties or directly in the dashboard.

6.2 Batch Edit (Enterprise)

Description

Batch Edit is used to change settings of multiple sessions in one operation. It can be used to remove orupdate all the credentials of a group of sessions. It's available in the session context menu.

Enterprise features 45


You can also change:

The username, the domain and (or) the saved password.Some session specific settings, for example in the Remote Desktop settings. The security group assigned.

6.3 Connection Events (Enterprise)

Description

For a maximum of flexibility, you can configure some interaction before the connection of a session orwhen the session end. In the Events tab page of the session properties, you can set a script or andcommand line to be executed.

The application will execute the event at the right time. It's also possible to pass some parameters likethe session id, the session name or the configured username for example.

You adjust the setting to run the script of the executable in a 64 bits context or in an administratormode. It's also possible to setup a wait timeout or a execution pause. This is sometime required to allowthe process to complete his task.

The only supported script file is .vbs.



6.4 Connection log (SQL Server)

Description

With the Enterprise edition and the SQL Server data source, it's possible to monitor the opened sessionfor all the users. This is the connection log and it's available per session from the context menu.



6.5 Credential Repository (Enterprise)

Description

The credential repository is available for the Enterprise edition only and allow, in a simple configuration,to set multiple session to a specific set of credential. This simplify the management by forcing the userto only change the credentials at one place. The list is visible in the tree view only, under the sessionlist:

For now, the credential repository is only available for the Remote Desktop connection type. It is alsopossible to configure it to prompt you to select a set of credentials. This allow you to use multiplecredentials for the same host.

To create an entry, use the session context menu and select Add > Credential Repository.



6.6 Import sessions (Enterprise)

Using the wizard

It's possible to import your computer list from different sources. These sources include:

Network neighborhoodYour current domain (multi domain will be supported later)List of computer from a file

The wizard is available in Enterprise edition and can be found in the application menu File > ImportComputer Wizard

Importing from another application

It's also possible to import your session list from an existing application. Your configuration must not beencrypted to allow Remote Desktop Manager to parse the content.

The list of the supported application is:

RoyalTS (http://www.code4ward.net/main/)mRemtote (http://www.mremote.org/wiki/)visionapp Remote Desktop (http://www.visionapp.com/germany/products/software/visionapp-remote-desktop.html)Terminals (http://terminals.codeplex.com/)

This feature can be found in the application menu File > Import From Other Application

http://www.code4ward.net/main

http://www.mremote.org/wiki/

http://www.visionapp.com/germany/products/software/visionapp-remote-desktop.html

http://www.visionapp.com/germany/products/software/visionapp-remote-desktop.html

http://terminals.codeplex.com/



6.7 Offline mode (Enterprise)

Description

The offline mode allows you to connect to a read-only copy of the data source when the live database isunavailable. It can be used when the VPN connection is down or when a user is working from adisconnected network.

It's only available with the SQL Server data source and it must be enabled in the settings. RemoteDesktop Manager will automatically switch to offline mode when the application is unable to reach thedata source.

You can activate the offline mode manually by using the menu File > Go Offline. It's possible toreconnect to the live database when the connection is back online by using the menu File > Go Online

6.8 Sub connections (Enterprise)

Description

Sub connections are used to share properties between group of session, for example: the host name. Itis also used to regroup many connection types to one computer, for example: the RDP connection, theFTP connection or the HTTP connection.

It is configured in the parent connection in the tab page Sub Connections. You can use the predefinedvariables in the child session to get access to the parent settings. The most common usage is to reusethe host name from the parent in the sub connections.



6.9 User management (SQL Server)

Description

With the SQL Server data source, it's possible to create users and give them security access. Bydefault all SQL Server SYSDBA user are administrator. You must be administrator of the database (notRemote Desktop Manager) to create user and assign rights. The user / group administration is availablefrom the menu in File > Administration but only when an SQL Server data source is selected.

Security Groups are used to classify the sessions and restrict access to certain users. There is nodirect relationship between Active Directory and Security Groups. By default, every session is createdwithout security group and are visible to all users connected.

Steps:



Assign the security group to the sessionCreate the security groupsCreate the required usersLink the security group to a user

Notes:

All sessions without security group are considered public.

Creating security groups

Security groups are created from the menu in File > Administration.

Assigning a security group to a session

Security groups can be assigned to sessions using the session's property window. They may only haveone security group assigned.



Creating the required users

It is possible to create a user linked or not to a domain. This dialog will create a login in SQL Server anda user in the current database. The login is used to connect to the SQL Server instance and the user isused to connect to the database. They usually have the same name.

If the connection already exists in the SQL Server database, the user will be created, but using theexisting password instead of the new one.You can assign different security option to a user, like the offline mode, a read-only mode and more.There is no way yet to inherit security rights from a group, they must be assigned individually for eachuser.

Linking a security group to a user

In the user editor, you can check or uncheck group. A user with administrator right have access to allthe configured session from all groups.



6.10 Wake-on-LAN (Enterprise)

Description

Wake-on-LAN is an Ethernet computer networking standard that allows a computer to be turned on orwoken up by a network message.

It's only supported in the Enterprise edition of Remote Desktop Manager. The destination motherboardmust support it and it must be enabled. The computer must be in the local area network (LAN) and notconnected in a VPN.

Configure Remote Desktop Manager

You must add the MAC address (Media Access Control address) in the session configuration. The inputfield can be found in the Information tab and in the sub tab Computer. The field name is MAC and youmust enter a valid MAC address.



You can try to use the Discover button try to automatically determine the MAC address. If it fails, youwill have to find it manually.

Use Wake-on-LAN

If the settings are correctly configured, you can invoke the Wake-on-LAN from the session contextmenu, It can be found in the Session Tools > Wake On Lan menu.

Part

VII

Installation



7 Installation

7.1 Client installation

Description

You can install Remote Desktop Manager by downloading the setup files or the binaries.

Setup

Execute the setup.Select the standard edition or enter your user name and serial number.Configure your data source.Configure your installation path for all the external application that you plan to use. For exampleRealVNC, Putty, Filezilla...

Binaries

Unzip the files in any folder and launch the executable.Select the standard edition or enter your user name and serial number.Configure your data source.Configure your installation path for all the external application that you plan to use. For exampleRealVNC, Putty, Filezilla...

Terminal Services

Remote Desktop Manager can be installed on a Terminal server, but to prevent loss of user settings,install the application in any folder, except "Program Files" or "Program Files (x86). The configurationand the default database will be created in this folder instead of the "Local Application Settings" folder.

7.2 Registration

Instructions

After you received your email, you can register the application and unlock the Enterprise features. Toregister it, go in the menu Help > Register Version.

Enter the exact user name you received in the email and the serial number.

Installation 57


7.3 Uninstall

Instructions

Remote Desktop Manager does not install anything in the Windows directory and the only registrysetting set is for the auto run and the installation path. This mean that Remote Desktop Manager can beuninstalled easily.

You can run the uninstaller if it was installed with the default setup file or delete the installation folderdirectly if it was installed from the binaries.

7.4 Addons

Description

Add-ons are used to extend the application. They are developed by using the Remote Desktop ManagerSDK. There is three different types of add-on:

Session type (Java Web Start, SQL Management Studio...)Import (Filezilla, SecureCRT, ...)Custom tool (shutdown, scripting tools...)

You can find many of them here and download them directly from our web site.

Installing a new Add-on

Download the add-on you want (the binaries, not the source).Unzip all files in the installation folder of Remote Desktop Manager, by default it's located in "C:\Program Files\Devolutions\RemoteDesktopManager".Restart Remote Desktop Manager.Create a new session with the newly installed add-on type or use it if it's a custom tool or and import

http://remotedesktopmanager.com/remotedesktopmanager/Home.aspx/AddOn



dialog.

Troubleshooting

If you can't see the add-on in the session type list, verify that it's loaded in the about box. It's availablefrom the menu in Help > About. you can also verify that the .dll file is in the Remote Desktop Managerfolder.

Some add-on are supported directly by Devolutions, but some others are developed by a third party, youcan find more information in the Add-On forum here.

7.5 Configure SQL Server

On the server machine

1. Install or unzip Remote Desktop Manager Enterprise on the machine.2. Install SQL Server or SQL Server Express (this version is free) with the administrator user named "sa"(mixed mode authentication)

http://remotedesktopmanager.com/remotedesktopmanager/Home.aspx/Download

Note:To create the Remote Desktop Manager database, you must use the user "sa", domain user are notsupported yet.Make sure that your remember the SQL Server instance name, you will need it for the connection.SQL Server 2000 is not supported by Remote Desktop Manager

3. Use your administrator user "sa" in Remote Desktop Manager to create an empty database.To create an empty database, you must go in the menu File->Data SourcesConfigure the connection with the user "sa" and test the connectionClick the button "Create Database"

4. SQL Server port are blocked by default, follow this link to open the necessary ports and firewall:

http://support.microsoft.com/kb/914277

5. Create and configure security access for any other user needed in Remote Desktop Manager (menu File > Administration > Users)

Client machine

1. Install or unzip Remote Desktop Manager Enterprise2. Configure Remote Desktop Manager to connect directly to the SQL Server (use the machine nameand SQL Server instance name)

You can configure the connection in the menu: File > Data SourcesClick on the button "Add SQL Server Data source"Configure the connection settings and test the connection (see the SQL Server data source topic here)

http://forum.devolutions.net/forum19-remote-desktop-manager--addons.aspx

http://remotedesktopmanager.com/remotedesktopmanager/Home.aspx/Download

http://support.microsoft.com/kb/914277

Part

VIII

FAQ (FrequentlyAsked Questions)



8 FAQ (Frequently Asked Questions)

Description

You can find the most up to date frequently asked question online here.

http://remotedesktopmanager.com/remotedesktopmanager/Support.aspx/FAQ

Part

IX

Technical Support



9 Technical Support

Commercial version

You can obtain free support for Remote Desktop Manager if you've registered and paid for a license. Youmay email any questions or suggestions to [email protected] or can also find answer and postquestion directly from our forums at http://forum.devolutions.net/.

Free version

For the free version we only offer support through our online forums at http://forum.devolutions.net/.

Application log

In case of error, you can verify the local application log. It's available from the menu in Help > ViewApplication Log ...

mailto:[email protected]

http://forum.devolutions.net/

http://forum.devolutions.net/

Part

X

Known issues



10 Known issues

Microsoft RDP Client

Error message:“Cannot copy <FileName>: Windows cannot find ‘%1!|s!’. Check the spelling and try again, or trysearching for the item by clicking the Start button and clicking search”

This is a bug in the Microsoft Remote Desktop Client, to workaround, enable the Smart Card even if it'snot required for the connection.

remote desktop manager (version 5.9) -...

Documents