remote diagnostic agent (rda) obiee 11

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Remote Diagnostic Agent (RDA) OBIEE 11g (Doc ID 1367015.1) Modified: 29Oct2013 Type: BULLETIN In this Document Purpose Scope Details Remote Diagnostic Agent(RDA) Remote Diagnostic Agent (RDA) OBIEE Health Check \ Validation Engine (HCVE) PreInstallation Checks Steps to Run HCVE test References APPLIES TO: Business Intelligence Suite Enterprise Edition Version 11.1.1.3.0 [1905] and later Business Intelligence Server Enterprise Edition Version 11.1.1.3.0 [1905] and later Information in this document applies to any platform. PURPOSE The document is created to provide information regarding collecting Oracle Business Intelligence Enterprise Edition diagnostics using Remote Diagnostic Agent (RDA). Document provides step by step instructions to collect the configuration and log information for OBIEE 11g using RDA. SCOPE This document is informational and intended for any user. It is for OBIEE 11g only. For using RDA with OBIEE 10g, see note 1111094.1 . DETAILS Remote Diagnostic Agent(RDA) Remote Diagnostic Agent (RDA) is a commandline diagnostic tool that is executed by an engine written in the Perl programming language. RDA provides a unified package of support diagnostics tools and preventive solutions. The data captured provides Oracle Support with a comprehensive picture of the customer's environment which aids in problem diagnosis. Please refer Remote Diagnostic Agent (RDA) Getting Started (note 314422.1 ) for more information regarding RDA. Remote Diagnostic Agent (RDA) OBIEE

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    RemoteDiagnosticAgent(RDA)OBIEE11g(DocID1367015.1)Modified: 29Oct2013 Type: BULLETIN

    InthisDocument

    PurposeScopeDetails RemoteDiagnosticAgent(RDA) RemoteDiagnosticAgent(RDA)OBIEE HealthCheck\ValidationEngine(HCVE)PreInstallationChecks StepstoRunHCVEtestReferences

    APPLIESTO:

    BusinessIntelligenceSuiteEnterpriseEditionVersion11.1.1.3.0[1905]andlaterBusinessIntelligenceServerEnterpriseEditionVersion11.1.1.3.0[1905]andlaterInformationinthisdocumentappliestoanyplatform.

    PURPOSE

    ThedocumentiscreatedtoprovideinformationregardingcollectingOracleBusinessIntelligenceEnterpriseEditiondiagnosticsusingRemoteDiagnosticAgent(RDA).DocumentprovidesstepbystepinstructionstocollecttheconfigurationandloginformationforOBIEE11gusingRDA.

    SCOPE

    Thisdocumentisinformationalandintendedforanyuser.ItisforOBIEE11gonly.ForusingRDAwithOBIEE10g,seenote1111094.1.

    DETAILS

    RemoteDiagnosticAgent(RDA)

    RemoteDiagnosticAgent(RDA)isacommandlinediagnostictoolthatisexecutedbyanenginewritteninthePerlprogramminglanguage.RDAprovidesaunifiedpackageofsupportdiagnosticstoolsandpreventivesolutions.ThedatacapturedprovidesOracleSupportwithacomprehensivepictureofthecustomer'senvironmentwhichaidsinproblemdiagnosis.

    PleasereferRemoteDiagnosticAgent(RDA)GettingStarted(note314422.1)formoreinformationregardingRDA.

    RemoteDiagnosticAgent(RDA)OBIEE

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    RemoteDiagnosticAgent(RDA)toolcollectsconfigurationandloginformationaboutOBIEEandhelpsintroubleshootingissuesrelatedtocrash/hang,performanceandinstallation/upgrade.

    UsingRDAtocollectconfigurationinformationfromyoursystemtakesafewminutes,butsavesmuchmoretimethanthatwhenresolvingyourServiceRequestbecausethesupportengineerworkingonyourissuehasalltheneededconfigurationinformationimmediately,ratherthanhavingtoaskforitallagain.Becausethissavestimebothforusandforyou.

    RDAcollectsthefollowingconfigurationandloginformationforOBIEE11g:

    1. OBIversioninformation2. OBIinstalllog3. BIClusterController(NQSClusterConfig.INI,NQSCluster.log)4. BIServer(NQSConfig.INI,NQServer.log,NQQuery.log)5. BIAdmintool(NQSAdminTool.log)6. BIPresentationServer(instanceconfig.xml,sawlog)7. BIJavahostlog8. Repository9. OBIApplicationversioninformation

    10. DACconfiguration(config.bat/config.sh,dac_env.bat/dac_env.sh)11. DAClogfiles

    Inadditiontotheaboveinformation,RDAalsocollectsinformationregardingOPMN,theoperatingsystemanddatabase.ItcanalsocollectinformationaboutotherOracleproductsdependingontheselection.

    StepstosetupandcollectinformationusingRDA:

    1.DownloadRDAforyourenvironmentplatform(Windows/Linux/Solaris/HP/AIX)fromtheknowledgebasearticleRemoteDiagnosticAgent(RDA)4GettingStartednote314422.1.

    2.Unziprdazipfile.OnUnix,setchmod+xrda.shrda.plfiles,whichareavailableintheextractedrdainstallationfiles.

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    3.Verifytherdainstallationusingthefollowingcommand:

    Windows:rda.cmdcvUnix:./rda.shcv

    4.InitialiseRDAusingthefollowingcommand:

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    Windows:rda.cmdSINIUnix:./rda.shSINI

    Skiptheanalysisoftheproductswhicharenotrequiredbyselecting"N"attheprompt.Enter"Y"forOBIEEandDAC.(Alternatively,youcanusecommandstoexclusivelycollecttherequiredproductcollections.Pleaseseethenoteattheendofthedocument).Forexample::

    D:\OBIEE11_1_1_5\rda>rda.cmdSINIS000INI:InitializestheDataCollectionRDAusestheoutputfileprefixtoidentifyallfilesbelongingtothesamedatacollection.Theprefixmuststartwithaletterandmustcontainonlyalphanumericcharacters.

    EntertheprefixtobeusedforallthegeneratedfilesHit'Return'toacceptthedefault(RDA)>

    EnterthedirectoryusedforallthefilestobegeneratedHit'Return'toacceptthedefault(D:\OBIEE11_1_1_5\rda\output)>

    Doyouwanttokeepreportpackagesfrompreviousruns(Y/N)?Hit'Return'toacceptthedefault(N)>n

    EntertheOraclehometobeusedfordataanalysisHit'Return'toacceptthedefault(D:\OBIEE11_1_1_5\Oracle_BI1)>

    Enterthelocationofthedirectorycontainingtheinstancehomestoanalyze(ForexampletheparentdirectoryofthepathspecifiedbyanORACLE_INSTANCEenvironmentvariable)Hit'Return'toacceptthedefault(D:\OBIEE11_1_1_5\instances)>

    EnterthenetworkdomainnameforthisserverHit'Return'toacceptthedefault(uk.oracle.com)>

    5.SetupRDAusingthefollowingcommand:

    Windows:rda.cmdSUnix:./rda.shS

    Skiptheanalysisoftheproductswhicharenotrequiredbyselecting"N"attheprompt.Enter"Y"forOBIEEandDAC.(Alternatively,youcanusecommandstoexclusivelycollecttherequiredproduct

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    collections.Pleaseseethenoteattheendofthedocument).Forexample:

    D:\OBIEE11_1_1_5\rda>rda.cmdSS100OS:CollectstheOperatingSystemInformationS105PROF:CollectstheUserProfileS110PERF:CollectsPerformanceInformationS120NET:CollectsNetworkInformationDoyouwantRDAtoperformthenetworkpingtests(Y/N)?Hit'Return'toacceptthedefault(N)>

    S130INST:CollectstheOracleInstallationInformationS313IREQ:HandlestheOracleInstanceCollectionRequestsS397BI:CollectsOracleBusinessIntelligenceEnterpriseEditionInformationInstancelist:1instance7*AllinstancesEnterthenumbercorrespondingtotheinstancedirectoryname,or*toselectallinstances,or.toterminatethelistHit'Return'toacceptthedefault(1)>

    Enterthenumbercorrespondingtotheinstancedirectoryname,or*toselectallinstances,or.toterminatethelist>.

    *All0None1InsDir:,Comp:coreapplication_obis1,Repo:SH_on_orclw102.rpd2InsDir:,Comp:coreapplication_obis1,Repo:SH_on_orclw102_BI0002.rpd3InsDir:,Comp:coreapplication_obis1,Repo:SampleAppLite_BI0001.rpdEnterthenumbercorrespondingtorepositorynameoranasterisk(*)toselectallrepositoriesHit'Return'toacceptthedefault(*)>2

    6.Startthedatacollectionusingthefollowingcommand:

    Windows:rda.cmdvdSCRBIUnix:./rda.shvdSCRBI

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    Forexample,youmightseethefollowingwhenrunningthecommand:

    D:\OBIEE11_1_1_5\rda>rda.cmdvdSCRBISettingup...S397BI:CollectsOracleBusinessIntelligenceEnterpriseEditionInformationInstancelist:1instance7*AllinstancesEnterthenumbercorrespondingtotheinstancedirectoryname,or*toselectallinstances,or.toterminatethelistHit'Return'toacceptthedefault(1)>

    Enterthenumbercorrespondingtotheinstancedirectoryname,or*toselectallinstances,or.toterminatethelist>.

    *All0None1InsDir:,Comp:coreapplication_obis1,Repo:SH_on_orclw102.rpd2InsDir:,Comp:coreapplication_obis1,Repo:SH_on_orclw102_BI0002.rpd3InsDir:,Comp:coreapplication_obis1,Repo:SampleAppLite_BI0001.rpdEnterthenumbercorrespondingtorepositorynameoranasterisk(*)toselectallrepositoriesHit'Return'toacceptthedefault(*)>2

    Collectingdiagnosticdata...RDADataCollectionStarted12Oct201115:56:23ProcessingInitializationmodule...InsideINImodule,testingtheRDAenginecodebuildExportWindowsversionregistrysettingsInsideINImodule,settingloginsInsideINImodule,testingthereportdirectoryInsideINImodule,launchingparallelexecutionsProcessingCFGmodule...InsideCFGmodule,listingOraclehomesInsideCFGmodule,gettingOraclehomeinventory(cantaketime)ProcessingOCMmodule...ProcessingIREQmodule...InsideIREQmodule,collectingdefinedabbreviationsInsideIREQmodule,gettingcommoncomponentsmanifestinformation(cantaketime).....

    .....InsideIREQmodule,analyzingoraclehomeOracle_BI1InsideIREQmodule,validatingtheinstallationtypeInsideIREQmodule,collectingdefinedabbreviationsInsideIREQmodule,gettingproductinformation(cantaketime)InsideIREQmodule,gatheringinstallandconfigurationinformationInsidesort_files,gettingD:\OBIEE11_1_1_5\Oracle_BI1\cfgtoollogs\cfgfw\CfmLogger_20110628_092129AM.logInsidesort_files,gettingD:\OBIEE11_1_1_5\Oracle_BI1\cfgtoollogs\cfgfw\OuiConfigVariables_20110628_09

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    2129AM.logInsidesort_files,gettingD:\OBIEE11_1_1_5\Oracle_BI1\cfgtoollogs\cfgfw\oracle.bi.bishiphome_20110628_092129AM.logInsidesort_files,gettingD:\OBIEE11_1_1_5\Oracle_BI1\cfgtoollogs\oui10627_035808PM.logInsidesort_files,gettingD:\OBIEE11_1_1_5\Oracle_BI1\cfgtoollogs\oui\install20110627_035808PM.logInsidesort_files,gettingD:\OBIEE11_1_1_5\Oracle_BI1\cfgtoollogs\oui\installActions20110627_035808PM.logInsidesort_files,gettingD:\OBIEE11_1_1_5\Oracle_BI1\cfgtoollogs\oui\installProfile20110627_035808PM.logInsideIREQmodule,gatheringdiagnosticsinformationInsidesort_files,gettingD:\OBIEE11_1_1_5\Oracle_BI1\diagnostics\config\registration\OUI.xmlInsideIREQmodule,gettingoraclehomemanifestinformation(cantaketime).....

    .....Resultfile:D:\OBIEE11_1_1_5\rda\output\RDA_HCVE_A300FM1111_win_res.htmProcessingBImodule...ProcessingRDSPmodule...ProcessingLOADmodule...InsideLOADmodule,runningCRSdiagnosticcollectiontoolInsideLOADmodule,gatheringORADDCreportsInsideLOADmodule,gatheringsystemcomparisonreportsInsideLOADmodule,gatheringEPMvalidationreportsInsideLOADmodule,gatheringHCVEreportsInsideLOADmodule,gatheringJRockittoolreportsInsideLOADmodule,gatheringTraceMergereportsInsideLOADmodule,gatheringNetworkAdvisorreportsInsideLOADmodule,gatheringOracleConfigurationManagerinformationInsideLOADmodule,gatheringORA600reportsInsideLOADmodule,gatheringOSWatcherinformationInsideLOADmodule,gatheringSiebelcrashreportsInsideLOADmodule,gatheringthemostrecentTLsecurereportInsideLOADmodule,gatheringsiga/sosreport/sysreportreportsProcessingEndmodule...InsideENDmodule,gatheringsysteminformationInsideENDmodule,tryingfirstsysteminfoInsideENDmodule,producingthefilecatalogInsideENDmodule,waitingforparallelexecutioncompletionInsideENDmodule,producingsettingoverviewInsideENDmodule,locatingpackagingcommandsRDADataCollectionEnded12Oct201116:10:04.....

    7.Oncethecollectionhasended,RDAthendeliversoutputintheRDAoutputdirectoryspecifiedduringtheinitialisation:

    .....Generatingthereports...RDA_CFG_homes.txt...

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    RDA_CFG_oh_inv.txt...RDA_END_files.txt...RDA_END_report.txt...RDA_END_system.txt...RDA_IREQ_c1_abbr.txt...RDA_IREQ_c1_R00002_manifest_info.txt...RDA_IREQ_c1_R00003_manifest_info.txt...RDA_IREQ_c1_R00004_manifest_info.txt...RDA_IREQ_c1_R00005_manifest_info.txt...RDA_IREQ_c1_R00006_manifest_info.txt...RDA_IREQ_c1_R00007_manifest_info.txt...RDA_IREQ_c1_R00008_manifest_info.txt...RDA_IREQ_c1_R00009_manifest_info.txt...RDA_IREQ_c1_R00010_manifest_info.txt...RDA_IREQ_c1_R00011_manifest_info.txt...RDA_IREQ_c1_R00012_manifest_info.txt...RDA_IREQ_c1_R00013_manifest_info.txt...RDA_IREQ_c1_R00014_manifest_info.txt...RDA_IREQ_c1_R00015_manifest_info.txt...RDA_IREQ_c1_R00016_manifest_info.txt...RDA_IREQ_c1_R00017_manifest_info.txt...RDA_IREQ_c1_R00018_manifest_info.txt...RDA_IREQ_c1_R00019_manifest_info.txt...RDA_IREQ_c1_R00020_manifest_info.txt...RDA_IREQ_c1_R00021_manifest_info.txt...RDA_IREQ_c1_R00022_manifest_info.txt........

    .....RDA_IREQ_o1_R00089_log_OUI_xml.txt...RDA_IREQ_o1_R00090_manifest_info.txt...RDA_IREQ_o1_R00091_manifest_info.txt...RDA_IREQ_o1_R00092_manifest_info.txt...RDA_IREQ_o1_R00093_manifest_info.txt...RDA_IREQ_o1_R00094_manifest_info.txt...RDA_IREQ_o1_R00095_manifest_info.txt...RDA_IREQ_o1_R00096_manifest_info.txt...RDA_IREQ_o1_R00097_manifest_info.txt...RDA_IREQ_o1_R00098_manifest_info.txt...RDA_IREQ_o1_R00099_manifest_info.txt...RDA_IREQ_o1_R00100_manifest_info.txt...RDA_IREQ_o1_R00101_manifest_info.txt...RDA_IREQ_o1_R00102_manifest_info.txt...RDA_IREQ_o1_R00103_manifest_info.txt...RDA_IREQ_o1_R00104_manifest_info.txt...RDA_IREQ_o1_R00105_manifest_info.txt...RDA_IREQ_o1_R00106_manifest_info.txt...RDA_IREQ_o1_R00107_manifest_info.txt...RDA_IREQ_o1_R00108_manifest_info.txt...RDA_IREQ_o1_R00109_manifest_info.txt...RDA_IREQ_o1_R00110_manifest_info.txt...RDA_IREQ_o1_R00111_manifest_info.txt...RDA_IREQ_o1_R00112_manifest_info.txt...RDA_IREQ_o1_R00113_manifest_info.txt...RDA_IREQ_o1_R00114_manifest_info.txt...RDA_IREQ_o1_R00115_manifest_info.txt...RDA_LOAD_hcve.txt...Reportindex...Updatingthesetupfile...

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    Youcanviewtheoutputinawebbrowser,byopeningRDA_start.htminRDAoutputdirectory.(Theprefix"RDA"camefromthesetupstep.)

    8.ArchiveallthefilesintheRDAoutputdirectoryandattachtotheservicerequestforanalysis.

    9.TocollecttheinformationforOBIEEorDAC:

    ThefollowingcommandswillsetuptheRDAconfigurationtocollectonlyOBIEEandDACinformation:

    Windows:rda.cmdSBIrda.cmdSDACUnix:./rda.shSBI./rda.shSDAC

    ThefollowingcommandscollectdiagnosticsforOBIEEandDACinformation:

    Windows:rda.cmdBIrda.cmdDACUnix:./rda.shBI./rda.shDAC

    Thecommandsareuseful,ratherthangoingthroughthevariousproductslistduringRDAsetup,youcanquicklycollecttheinformationregardingtherequiredproduct.YoucanalsoincludeOSandotherinformationdiagnosticsalongwiththerequiredproduct

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    Forexample:rda.cmdOSBIPROFPERF

    HealthCheck\ValidationEngine(HCVE)PreInstallationChecks

    AsofRDA4.29,thereisanhcvepreinstallationcheckforOBIEE11g.Thisgathersinformationaboutyoursystem,forexample,howmuchdiskspace,theoperatingsystem,portsavailable,databaseconnectiondetailsetcandgeneratesresultsinHTMLformatthatcanbeviewedinabrowser.FromthisyoucanseeifyourenvironmentisadequateforinstallingOBIEE11g,orifitneedssomeimprovements.

    YoucanalsorunthistestonceOBIEEisinstalledtoseeifyourenvirnmentisstilladequatetorunOBIEE.

    FormoreinformationonHCVEseenote250262.1RDAHealthCheck/ValidationEngineGuide.

    StepstoRunHCVEtest

    1.Choosethehcvetest(s)torun.Youcanpickfromalistgeneratedusingthecommand:

    Windows:rda.cmddThcveUnix:./rda.shdThcve

    HereOBIEE11.1.1ischosenasthemoduletorun:

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    2.YouwillbepromptedtospecifytheversionofOBIEEwhichyouwanttoinstall.Thedefaultis11.1.1.6.Youcanalsospecify11.1.1.5.

    3.SpecifythedirectoryinwhichOBIEEwillbeinstalled.Ifitdoesnotyetexist,thensomeofthetestswillfail.

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    TheHCVEtestthanpromptstoseeifWebLogicServerisinstalledwithOBIEE:

    4.Youthenwillbeaskedaseriesofquestionsaboutthedatabase.ThisassumesthatyouhavealreadycreatedschemasonthedatabasespecificallyforOBIEEandhavethedatabaseclientinstalledontheOBIEEserverandhaveadatabaseconnectioncreated:

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    5.Afterthisthetestwillrun:

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    andwhencompletewillcreateanHTMLresultsfile:

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    6.Youcanviewtheresultsfileinabrowser:

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    YoucananalysetheoutputintheresultstoseeifyourenvironmentissuitableforinstallingOBIEE.Youcanseeifyouneedtomakeanychangesorimprovements.

    REFERENCES

    NOTE:1111094.1RemoteDiagnosticAgent(RDA)OBIEE10gNOTE:314422.1RemoteDiagnosticAgent(RDA)GettingStartedNOTE:250262.1RDAHealthCheck/ValidationEngineGuideNOTE:330364.1RemoteDiagnosticAgent(RDA)MainManPageNOTE:330760.1RemoteDiagnosticAgent(RDA)ContentModulesManPageNOTE:330777.1RemoteDiagnosticAgent(RDA)CoreEngineManPagesNOTE:414966.1RemoteDiagnosticAgent(RDA)RDADocumentationIndexNOTE:330344.1RemoteDiagnosticAgent(RDA)TrainingNOTE:330362.1RemoteDiagnosticAgent(RDA)TroubleshootingGuideNOTE:1275850.1RemoteDiagnosticAgent(RDA)IRDApluginDocumentationNOTE:1275867.1RemoteDiagnosticAgent(RDA)IRDAmanualpage

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