remote research, the talk
DESCRIPTION
Slides from Nate's IxDA & UPA & SVA talks in Los Angeles and New York in May and June of 2010. Most of these won't make any damn sense but more information is in the actual book here: http://bit.ly/ZlDoQ and on our site http://remoteusability.com.TRANSCRIPT
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flickr/thetruthabout
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REMOTE RESEARCH
Definition:
Research where the participant is not sharing physical space with the researcher.
In person (95%)Remote (5%)
% of qualitative research done remotely*
*Source: BP’s best guess
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#UXREMOTE
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WHEN DOES REMOTE WIN?
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Marv.Creative director UX designer product manager developer IA.
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Marv’s Boss.He’s always on a plane and loves birds.
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Hey Marv, I want to save some money on research.
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NATIVE ENVIRONMENTCHEAP ETHNOGRAPHY, NOT CHEAP LAB.
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TIME-AWARERESEARCH IS THE BEST
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I’LL TRADE YOU TIME FOR PHYSICAL PRESENCE
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INVOLVED OBSERVERS
Easier to collaborate in real time.
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TEXT
Geography
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WHEN DOES REMOTE LOSE?
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Hey Marv, I want feedback on our MMO video game from 13yo English speaking kids in France & Latin America with webcams.
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I guess, Boss.
Might be hard to do with remote testing.
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BANDWIDTH
Yes, it’s an issue.
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TRANSLATION
It’s expensive and di!cult to do live.
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MINORS
Consent is a bear.Especially if they’re under 13.
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FACES
Most users don’t have webcams.Webcams are a little invasive.
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SUPER DUPER SECURITY
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AN EPIC FAIL.
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What Happens When You Let Go Of A
Balloon?
How To Find Actual English Speakers:
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WHAT WENT WRONGCoins were way more valuable than we expectedPeople mis-assessed their English levelsBandwidth was really a problemNobody plays Habbo when their parents are home to consent
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DESIGNINGREMOTE!STUDIES
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Yo Marv, get me some insight on WHY people are bailing out of checkout.
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Sure, Boss.
Let’s intercept & observe 10 users live with screen-sharing, and do 10 self-moderated with usertesting.com
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TIME-AWARE TASKSTold to find purple pumps.
Doesn’t care.
Has to wear this for sister’s wedding this weekend.
Whole di!erent interview.
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REAL TIME OBSERVERS
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TEXT
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PROTOTYPES, WIREFRAMES, SKETCHES?
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HECK YES.
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10 YEARS244 STUDIES2,915 PARTICIPANTS (MODERATED)95 ORGANIZATIONS19,610 HOURS
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60% PROTOTYPE!RESEARCH
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A DINOSAUR FAMILY EXPLAINS INFORMATION ARCHITECTURE
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Marv-o: are their any UX web apps we can use for online research?
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Sure, boss. There is an AVALANCHE of UX TOOLS.
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“At least a little behavioral”
Surveys. Web Analytics.
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FIVE CATEGORIES
• Moderated (screen-sharing + audio)• Self-moderated (usertesting.com)• Automated (loop11, usabilla)• Fancy Analytics on Steroids
(crazyegg)• Diary (revelation)
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Conceptual
For A Long Time
Self-Moderated
Moderated
Web Analytics
Automated Static
Automated Live
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Tasks On Concepts
For A Long Time
People Talk To A Machine
Talk To People
Fancy-Ass Analytics
Task Bar On Images
Task Bar On A Live Site
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I.A. & Navigation
For Ad Agencies
Ammunition
Insight
Just Better Analytics
Still More Ammunition
More Ammunition
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Conceptual
For A Long Time
Self-Moderated
Moderated
Web Analytics
Automated Static
Automated Live
Deep Behavioral UX
Insight
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Opinions
Conceptual
For A Long Time
Self-Moderated
Moderated
Web Analytics
Automated Static
Automated Live
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Ad Agencies Love It
Conceptual
For A Long Time
Self-Moderated
Moderated
Web Analytics
Automated Static
Automated Live
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“Online Qualitative Research”
Conceptual
For A Long Time
Self-Moderated
Moderated
Web Analytics
Automated Static
Automated Live
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Jared Spool Hates It
Conceptual
For A Long Time
Self-Moderated
Moderated
Web Analytics
Automated Static
Automated Live
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THAT WAS 293 WORDS
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USABILLA
Clicks & QuestionsHeatmapsYou do your own recruiting$49 - $199
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TEXT
LOOP11 (UN-MODERATED)
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TEXT
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* $49/mo* Integrated VOIP * iPad Viewing
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TEXT
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TEXT
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Thursday, July 1, 2010
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Conceptual
Self-Moderated
Moderated
Web Analytics
Automated Static
Automated Live
Automated Static
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WHAT WE USE.
A LOT.
• Ethnio• GoToMeeting + iShowYouHD• Usabilla + Usertesting.com
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RECRUITINGFOR REMOTE
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So Marv, how do we find people for these studies?
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Stop harassing me and get o! that weird plane.
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RECRUITING OPTIONS
Grab someone in the hallwayGrab someone who isn’t directly involved in your projectIM your friends for a quick lookPanels and recruiting agenciesReal customers from marketing listsSite intercepts
Realness
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GOLD STANDARDLive recruitingGet as close as you can
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RECRUITING OPTIONS
EthnioLinks or house ads to online formsRecruiting agenciesCustomer email listsPanelsCraigslist/online ads
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USE ETHNIO WHEN
Website accessSome budgetQuotas are relatively simple
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USE FORMS WHEN
You can place a link but not codeLow budgetQuotas are relatively complexOptions:
Google DocsWufoo
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USE AGENCIES WHEN
No website accessPeople whine about first-time visitorsHigher budgetOnline recruiting failed
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CUSTOMER LISTS
Sub-segmentsOwnership requirementsNo website access
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PANELSThursday, July 1, 2010
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SORT!OFThursday, July 1, 2010
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CRAIGSLIST
When other methods don’t workNo doughTakes a whileEmbarrassing to admit to your friends
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LIVE RECRUITING MATH
Target: 6 recruits/hourAllow for: 1% response (low average
You Need: 10,000 uniques/day
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TEXT
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TEXT
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TEXT
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Paying Incentives
Collect minimal personal infoDeliver quicklyAppropriate for location
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HOW!TO!BEgraceful
When All Your
TECHNOLOGYBREAKS
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WHAT THEY WORRY ABOUT
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WHO ARE YOU AND CAN I TRUST YOU?
Thursday, July 1, 2010
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IF YOU CAN SEE MY SCREEN,
CAN YOU SEE MY FACE?
Thursday, July 1, 2010
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WILL YOU BE ABLE TO TAKE
CONTROL OF MY COMPUTER?
Thursday, July 1, 2010
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WILL YOU HELP ME GET THE PLUG-IN
OFF MY COMPUTER AT THE END?
Thursday, July 1, 2010
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WILL THIS WORK IF I HAVE AFIREWALL/PROXY/STRICT IT
DEPARTMENT?
Thursday, July 1, 2010
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IS THIS GOING TO END UP ON
YOUTUBE?
Thursday, July 1, 2010
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OXYMORON?REMOTE EMPATHY
Thursday, July 1, 2010
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EMPATHY TIP
Get someone on the phoneGive them an impossible puzzle
Thursday, July 1, 2010
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HYBRID STUDIES
Numbers actually do lie sometimesAnd they don’t tell you the why3-5 remote interviews is all you need
Thursday, July 1, 2010
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MOBILE REMOTE RESEARCH?
Thursday, July 1, 2010
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?
Thursday, July 1, 2010
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ADVANCED TECHNIQUESOne to many moderation
Multi-threadingThursday, July 1, 2010
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PORTABLE RESEARCH
Thursday, July 1, 2010
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Thursday, July 1, 2010
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BURN THE SCRIPTFIND OUT WHAT MATTERS.
Thursday, July 1, 2010
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ADVANCED TECHNIQUESHigh Emotions
Thursday, July 1, 2010
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TEXT
Thursday, July 1, 2010
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TEXT
Thursday, July 1, 2010
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THE FUTURE
Thursday, July 1, 2010
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remoteusability.com
Thursday, July 1, 2010
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@boltron
Thursday, July 1, 2010