remote service improvement: services for researchers in east asia
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Remote Service Improvement: Services for Researchers in East Asia. Ellen H. Hammond Yale East Asia Library CEAL Committee on Public Services Chicago March 25, 2009. (Old) Goal: Resources and services at point of need (the home campus) . - PowerPoint PPT PresentationTRANSCRIPT
Yale University Library
Remote Service Improvement: Services for Researchers in East Asia
Ellen H. HammondYale East Asia Library
CEAL Committeeon Public Services
ChicagoMarch 25, 2009
Yale University Library
(Old) Goal: Resources and services at point of need (the home campus)
Yale University Library
Collections & Services at Point of Need: A Successful Track Record
Local collectionsInter-library loan: regional, national,
and international sourcesDocument delivery: print and digitalTravel grants for U.S. researchersE-resources
Yale University Library
Yale University Library
Ubiquity of Foreign Travel: Why?
Internationalization of the U.S. university
Innovation in study abroadUnmet needs in East Asian studies
programsUnmet needs in East Asian collectionsThe “digital paradox”
Yale University Library
Ubiquity of Foreign Travel: Response of CEAL Librarians
JEAL ArticlesCreation of personal
networks in East Asian libraries
“Know Before You Go” (CEAL 2004 Committee on Public Services)
Yale University Library
Yale University Library
Thinking about Remote Services“International students” from the perspective
of the sending library
Gap in the literature: coverage of only “incoming” international students
Vassar University in the Soviet Union: “Moscow-Poughkeepsie: Report on a Twinning
Libraries Experiment” Sinitsyna & Hill, IFLA Journal v.23(3), 1997.
Yale University Library
Precedents“Library Twinning”Guidelines published
by Unesco (1994)
“Sister Libraries” ALA
Beyond the siblingrelationship…
Yale University Library
Remote Services for East Asia-based users: beta testing at Yale
Support in Korea: leveraging University exchanges
Innovations in China: conundrums
A Program for Japan: the MOU (Memorandum of Understanding)
Yale University Library
Networking with Korean university librariesContext: Yale official exchanges with Seoul
National University (SNU) and Yonsei University.
Korean university libraries prepared for international guests (e.g. SNU Office of International Affairs)
East Asia Library Visiting Librarians program mirrors university-level exchange (SNU Librarians 2006, 2009-10; Yonsei Librarian 2007-08)
Yale University Library
An infrastructure for library resources in Beijing
Context: Peking University-Yale University Joint Undergraduate Program (2006)
Not your traditional study abroad Faculty teaching across the spectrum
of the disciplines (not just China-related content)
PKU undergraduates selected to participate
PKU and Yale students share dorm space
Yale University Library
An infrastructure for library resources in Beijing (2)Issues:VPN: access to library digital
resources problematicYale proprietary resources: lack of
access for allPrint books for class use: the
problem of recallsExpertise in non-East Asian studies
fields
Yale University Library
An infrastructure for library resources in Beijing (3)
Solutions(?):Personal Librarians in BeijingYale University Library group to
study remote access problemsE-reservesCirculation trouble-shootingContinued liaison with PKU Library
Yale University Library
Formal exchanges with Japanese university libraries
Context: Yale University exchanges with the University of Tokyo and Waseda University.
Summer School at University of Tokyo (2007)
Pilot Program for Reciprocal Library Privileges (2008)
Official Agreement on Access (2009-2014)
Yale University Library
Formal exchanges with Japanese university libraries (2)
Terms of the Agreement: Access: library premises, reference services,
copy services
Circulation: borrowing privileges (based on inter-library loan conventions)
Terms: free of charge (except copying: at cost), no minimum or maximum period of use
Yale University Library
Formal exchanges with Japanese university libraries (3)Thoughts: Continuing importance of “library as place” in a
Library verson 2.0 world Making possible physical access to library
facilities in East Asia is especially important when public and academic library access is restrictive
Using personal connections to facilitate access to libraries overseas has limitations
Such exchanges could be mediated by consortia in the future to expand access
Yale University Library
Implications of international library networks for collection developmentPrinciple of “one copy” in the United States?Expensive resources: here or there?Collection digitization & preservation:
where?Licensing electronic resources: definition of
“affiliation”Security and e-resources: limits of
exchanges when access determined by network identification
Classes overseas: limits of print collections “over there”
Yale University Library
Implications of international library networks for public servicesMoving beyond informal networking
to official library exchangeRepresenting the needs of remote
users within the library system (circulation, electronic reserves, electronic licensing, technical staff)
Orientation and instruction (in the classroom and on the web page)
Yale University Library
ConclusionsSolutions will depend on
librarians continuously placing their users in a global context.
“Remote services” are the new norm. The need for such services must become an assumption when planning for Library version 2.0.