remote usability tools
DESCRIPTION
TRANSCRIPT
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Remote Usability Tools
Ethnio and UserVue
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Remote Usability Tools: Why?
> Testing in a natural environment (ethnography!)> No need to travel to a site> Quick and easy
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Remote Usability Tools: How?
1. Login to online session manager2. Create a session3. Invite a participant4. Install software5. Observe the user6. Remove software7. Save video
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Remote Usability Tools: Options
Ethnio (Bolt|Peters)
> Live recruiting> Outputs FLV (Flash)> Internet Explorer only> Uses IE plugin (v. small)> Click stream data
Currently being re-developed :(
UserVue (TechSmith)
> Morae integration> Outputs WMV (Win Media)> More polished> Download app (2 MB)> Chatting> Auto-launch test site
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Ethnio
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UserVue
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Remote Usability Tools: Issues
> International participants (Skype helps)> Network connection quality> Re-connecting dropped participants> Only works in Windows> No view of the user (at the moment)
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Remote Usability Tools: Resources
Ethnio: http://www.ethnio.comBolt|Peters: http://boltpeters.com
UserVue: http://www.uservue.comTechSmith: http://www.techsmith.com
Remote Usability Wiki: http://remoteusability.com