removals_storage magazine october11

8/3/2019 Removals_Storage magazine October11

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October 2011 Number 447 4.00 www.bar.co.uk

R&S Interview with Mike Nattrass MEP 36 Making your mark in social media 42

Open HighwayThe new alliance betweenWhite & Company andThe Bishops Move Group


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No: 447 October 2011 www.bar.co.uk

This month:New s from Watford 06

Industry New s 07-15- DfT backs down on licensing changes- HMRC bank accounts close- Goods traffic to Europe on the up- Cashflow and congestion stunt growth- Dart ford Crossing batt le brews- Severn Crossing work postponed- London LEZ leads to new vans- Thumbs up for VOSA tachograph campaign- Bag it, Bin it!- Guide to Managing Drivers- Speed camera data released- Migration still on the rise- Small businesses see obstacles to going

green- Senior Traffic Commissioner Retires- CBI sees crucial role for PFI- PwC warns on supply chain risks- House prices fall back- Bournes expands fleet- Britannia Leatherbarrows in container

milestone- Harrow Green in Scottish university move- Sponsor BAR Services cancer run- McGimpsey wins Charity award- Movecorp takes the lead in Fun Run- Anglo Pacific sponsors Aussie sports

success- Aussie award for Crown

- Globalink takes Sara Brightman show toKazakhstan

- Bulgarian associate in Independence Daycelebration

- Danish removal men celebrate 100 years- Beverly Smyth celebrates its 165th birthday

BAR Services 16

BAR New s 17-23

- Recent EGM- BAR to present best practice at TAF

exchange- Greater online presence for R&S- BAR hosts FEDEMAC General Assembly

- Industry statistics (August 2011)- PMA celebrates Sun City conference- Young Mover: Kerry Landymore of Greens

Removals- Kent Area goes bowling

QSS Updat e 24

Commercial M oving Group New s 25

Overseas Group New s 25

Training New s 28

European New s 34

People New s 50

Diary Dates 52

M emberships 54

Competition 55

October 2011 Removals & Storage 5

On the cover: Alistair Bingle, Managing Director of TheBishops Move Group and Ian Palmer, CEO of Whit e & CompanyPhotograph: Louise Gale, Analytica Media

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48

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I am against tolls of any kind. I believe in theRoad Fund Licence and reasonable fuel duty.Mike Nattrass, MEP

- The R&S Interview:Mike Nattrass, MEP

- Open Highway: White &Company and The BishopsMove Group

- Profile: Going Places withMoveMan

- Marketing through socialmedia

- Getting ready for Real Time

Information- Judge Not, Lest Ye Be Judged

- New member: GrantsRemovals

- Rebranding Tippets World

Features 36-50


6/64Removals & Storage October 20116

BAR New s

EditorialContribut ions on all aspects of the removals and storageindustry are welcome, together with photographs ifappropriate.Please contact the Managing Editor, Louise Gale on:

Tel:020 8458 5100

Email:[email protected]

Deadlines: The deadline for all article submissions forthe November 2011 issue of R&S is 30th September.

AdvertisingFor all enquiries and bookings, please contactSteve Pearce on:

Tel:0117 330 8370

Email:[email protected]

Deadlines: The booking deadline for all displayadvertisements for the November 2011 issue of R&S is6th October.

SubscriptionsRemovals & Storage is subscribed to by members of theBritish Association of Removers in the UK and Overseas.Current annual subscription is 48.00 in the UK and72.00 overseas. Additional subscriptions are availablefrom BAR (see contact details to the left).

Registered as a magazine The British Association ofRemovers 2011. ISSN 0034-4265

All right s reserved. No part of this publication may be scanned,reproduced, stored in a retrieval system or transmitted in part or wholein any form or by any means (electronic, mechanical, phot ocopying,recording or otherwise) without the prior written permission of theBritish Association of Removers.

Opinions expressed in Removals & Storage are not necessarily thoseof the publisher, British Association of Removers. The description of aproduct or service in this publication does not constitute endorsementby the publ isher. The publisher does not accept any responsibilit y forany claims by advertisers. The articles in this publication are for generalinformation only and are not intended to be advice to any specificperson. Readers are recommended to seek professional advice beforetaking or refraining from taking any action on the basis of the contentsof any article in this publication.

The Brit ish Association of Removers

Tel:01923 699 480Fax:01923 699 481Email:[email protected]

Tangent House, 62 Exchange Road, Watford,Hertfordshire WD18 OTG

President: Reg Hackworthy

Director General: Stephen Vickers

Company Secretary: James Falkner

Removals & Storage is designed on behalf ofThe British Association of Removers by:Rubicon Marketing Ltd.Tel: 0117 330 8370Email: [email protected]

Article submission: 5th of the mont h preceding publication

Booking of display advert s: 10th of the mont h preceding publication

Booking of classified adverts: 10th of t he month preceding publication

Booking of trade advert s: 10th of the mont h preceding publication

Artw ork for adverts: 15th of the mont h preceding publication

Copy and ad verti sing deadlines 2011 for fut ure issues of R& S magaz ine

NewsFROM WATFORD

Concerns have recently been

expressed in the national press

and Parliament at Government

plans to ease the planning regime, and

in doing so, attempt to stimulate

grow th in the UK economy. Fears at a

concreting over of this green and

pleasant land are nothing new, and any

such outcome would clearly be

unwelcome. However, leaving building

land and the choice of brown or green-

field sites to one side for the moment, it

is the roads infrastructure that provides

the backbone for the UK economy, and

investment in enhancing and improvingthat infrastructure is to be seen as just

that, an investment, and not just a cost.

As such this investment must be

encouraged, even at a time of economic

stringency in the nations finances. A

recent business survey conducted by the

Road Haulage Association on current

market conditions and what factors

might hinder economic growth, found

that congestion was ranked as number

one. Interestingly, on page 9, we read

of plans to increase the capabilit ies ofthe Dartford river crossing, which if they

come to fruit ion must be welcomed in

the industry.

The Danish Furniture Transport

Association (DMF) recently celebrated

their 100th Anniversary, and our

Director-General, Stephen Vickers,

represented BAR at this happy occasion

in Copenhagen in mid-September. A

commemorative plaque, offering the

best wishes of BAR to our Danish

colleagues was presented. Much closer

to home, on 21 September we hosted

an unusually good number of BAR

Members here in Tangent House at

the EGM. A report on the proceedings

of that meeting will be found on

page 18.

Electronic EU VAT refund procedures

may not sound very exciting, but they

are if you are trying to get those

refunds in good time. The procedures

were simplified at t he beginning of the

year, and BAR played its part by

lobbying activities in achieving that

result. Now, the European Commission

has published an eLearning guide on

the VAT refund electronic procedure,

and this can be found at:http://ec.europa.eu/taxation_customs/

common/elearning/vat_refund/index_

en.htm I know this is an astonishingly

long website address, but it works,

believe me!

Efforts to increase exposure of R&S

both to and for Members, for our loyal

advert isers, and to a w ider audience,

are always under consideration, and on

pages 18 you will find details of how

the magazine will appear on the public

facing pages on the BAR website. Also,

dont forget the importance in our

lobbying efforts of having

comprehensive industry statistics. There

is a 100 monthly prize in the draw for

Members who provide these statistics.It is a simple process to provide these

stats, so if you do not yet do so, why

not start now?

Contact Det ails:


7/64October 2011 Removals & Storage

Industry N ew s

7

DfT backs down onlicensing changesThe Freight Transport Association has welcomed the Department forTransports consultation response on changes to the operator licensingregulations, which aim to avoid imposing unnecessary burdens onindustry.

Most operators in Great Britain will not

now notice a difference to their

operator licence obligations, the FTA

says, following consultation with the DfT.

However, hire and reward operators of certain

small vehicle and trailer combinations will

notice the changes, along with operators using

non-employed consultant transport managers

and individuals in the process of obtaining

transport manager CPCs or alternative

qualifications or those with grandfather rights.

James Firth of the FTA said broadly

speaking, these changes export GB best practiceto the rest of Europe, which is good news for

most of our operators who wont see any real

changes and which will hopefully up the

standards in the rest of Europe. The DfT

deserves credit for listening to industry and

being pragmatic enough to minimise the

potential burden of wholesale changes to our

industry.

As R&S has reported, harmonised licensing

rules for international operators and transport

managers will be introduced on 4 December

2011. Key changes are the introduction of a

pan-European database, merging of National

and International Transport Manager CPCs, and

restrictions on part-time transport managers.

According to the FTA, the DfT has agreed to

accept the principle of self-declaration byorganisations and their transport managers, and

has recognised the need to establish an appeals

process for transport managers that is

independent from operators.

Goods traffic toEurope on the up

2

.51 million goods vehiclestravelled from Great Britain to

mainland Europe in the yearending Q2 2011, 3 per cent higher thanthe year ending Q2 2010 and 53 per centhigher than in 1996, but 14 per centlower that the peak in 2007, accordingto statistics released by the Departmentfor Transport.

1.83 million of these goods vehicleswere powered vehicles and 675,000were unaccompanied trailers, up 3 percent and 2 per cent respectively on theyear ending Q2 2010.

Twenty one per cent (385,000) ofthese powered vehicles were UK-

registered, up slightly on the share in theyear ending Q2 2010 (20 per cent).

The Department says that since theearly 1990s there has been a significantrise in the number of foreign-registeredpowered vehicles, from 484,000 in 1996to 1.44 million in the year ending Q22011. Of these foreign registeredvehicles 257,000 were Polish-registered,followed by the Netherlands (202,000),Germany (146,000) and France(129,000).

In this period, 87 per cent of poweredvehicles travelling to mainland Europe

used the Dover Straits Port Group,which includes the Channel Tunnel. 92per cent of all unaccompanied trailerstravelling to mainland Europe went viathe North Sea Port Group.

Ninety per cent of powered vehiclesdisembarked in France, while 50 percent of unaccompanied trailersdisembarked in the Netherlands and 27per cent in Belgium.

The DfTs data records that 633,000goods vehicles travelled from GreatBritain to mainland Europe during Q22011, virtually unchanged comparedwith Q2 2010. 464,000 of these goodsvehicles were powered vehicles, up 2per cent on Q2 2010 and 170 thousandwere unaccompanied trailers, down 4per cent on Q2 2010.

HMRC bank accounts close

If you pay HMRC online, its time to check

you have the right bank details as their old

account is being terminated.

Although HMRC introduced new accounts

recently, the old accounts were still active andreceiving payments. However, these accounts

closed as of 9th August and so any payments

into those accounts may be lost, according to

Wellers Accountants.

Christina Nawrocki of Wellers comments:

Many businesses have HMRC set up as a

recipient on their online banking and wont

have changed the details since the accounts

changed. It has been OK up until now as the

payments will still have gone through but that isno longer the case.

Its worth a quick double check as it will be

difficult to trace any wrong payments and there

could also be a late payment and interest charge

from HMRC to face.



Industry N ew s

8

For Jack Semple, RHA director of policy:

Congestion adds to costs and undermines

efficiency. It has been a serious concern

for many years and, as the industry looks ahead,

it sees the problem only getting worse. He

notes that the capital/cash flow issue first

emerged as a serious concern with the banking

crisis of late 2008. A recent RHA survey adds to

evidence from the Bank of England and

elsewhere that access to cash in the SME sectorremains a serious problem which the RHA

believes threatens the governments agenda for

growth. The survey was carried out in

consultation with the Department for Transport

as part of the RHAs contribution to the

Governments Growth Review.

The road haulage and distribution sector is

particularly disadvantaged. Diesel suppliers

require payment within one week or, in many

cases, before delivery and fuel accounts for

more than one third of the operating cost of a

large truck. At the same time, a growing number

of hauliers customers, and especially very large

companies, are taking increasingly long to pay

their bills. On top of this, HM Revenue and

Customs has hardened its line on deferring VAT

payments, increasing risks for firms facing

short-term cash-flow difficulties.

These factors together mean that transport

firms are squeezed on both cost and revenue

and finding it increasingly difficult to fund

growth in their businesses and to investment in

new equipment, Mr Semple explained.

After cash and congestion, the RHA survey

identified uncertainty over market conditions,regulation and building a larger customer base

as important barriers to growth.

Asked in the survey about a range of factors

related to the performance of the logistics

industry, the most negative rating was for the

willingness of customers and receivers of goods

to work constructively with transport

companies.

Members clearly believe that Partnership is

an over-used term and that it often belies reality.

Too often, shippers and receivers fail to

genuinely consider options that are more

efficient and usually greener and instead

simply squeeze suppliers to commercially

unsustainable haulage rates, Mr Semple said.

Cashflow and congestionstunt growthTwo main barriers to growth in the logistics sector have beenidentified by members of the Road Haulage Association: difficulties inaccessing capital/cash flow; and congestion and the quality of theroad network.

London LEZ leadsto new vans

T

ruck and van operators faced withnew London Low Emission Zone

(LEZ) requirements look morelikely to replace their non-compliantvehicles than retrofit them.

That is the conclusion of a recentsurvey by the Freight TransportAssociation, which also found thatcompanies with operating centres outsideof London would consider redistributingtheir non-compliant vehicles elsewherein the UK to avoid the LEZ.

Natalie Chapman of the FTA saidmore operators are looking to replacetheir fleet and looking past retrofitting asthe solution because their fleets are

coming to the end of their lifespan. Dueto the financial constraints of recent yearsoperators have chosen to stretch the livesof their existing fleets but the new LEZrequirements may have forced theirhands into replacing their oldest and leastcompliant vehicles.

As well as a tightening up of LEZregulations for trucks, for the first timevans will also come under scope.However, the van sector seems wellprepared. While forty five per cent ofrespondents reported that not all theirHGV fleets operating in London were

fully compliant with the new standards,only 10 per cent said the same of theirvan fleets, Ms Chapman said.

As only vans over ten years old will beaffected by the changes, on the whole theimpact on FTA members, who representhalf the UK van fleet, will be limited.However the move from Euro 3 to Euro4 standards for lorries is far more painful- we can see from poor new truck salesthat companies have already stretchedtheir assets as far as possible.

From 3 January 2012, new regulationswill require that all pre-Euro 4 trucks andbuses meet the Euro 4 emissions standardfor particulate matter if they want toenter the LEZ without facing a 200daily charge. In addition, vans must meetthe Euro 3 emissions standard forparticulate matter or face a daily charge.

According to the survey, commercialvehicle operators will considerredistributing vehicles that are alreadycompliant to perform deliveries in theLEZ. Around three-quarters felt it wouldbe relatively straightforward toredistribute non-compliant HGVs awayfrom London, whilst around four out offive operators felt it would be possible to

redistribute non-compliant vans awayfrom London.For further information about Londonslow emission zone, visit the news sectionof the BAR website at www.bar.co.uk

Severn Crossing work postponed

The Highways Agency has postponed the

resurfacing and waterproofing works that

was due to take place between September

6 and October 11 on the M4 Second Severn

Crossing.

Severn River Crossing Plc (SRC), who

operates and maintains both Severn Crossings

under a Concession Agreement with the

Highways Agency, has had to postpone theeastbound and westbound resurfacing of lane

one due to difficulties encountered in the

planning process of this technically and

logistically difficult task.

New dates for the work programme have yet

to be established.



Industry N ew s

9

The Dart-Tag charges are also set to

increase, from 3.20 for a multi-axle to

4.33 and then 5.19.

Jackie Doyle-Price, Conservative MP for

Thurrock, opposes the toll increases and

believes the tolls should be removed

immediately. Along with other local politicians

she is running a campaign to oppose options for

a new Thames river crossing which involve theconstruction of new roads in Thurrock and

more congestion on Thurrocks already

congested road network.

The Department for Transport is reviewing

future crossing options at the site of the existing

Crossing, as well as between the Swanscombe

Peninsula and the A1089, and between the east

of Gravesend and the east of Tilbury. It-

estimates these would cost from 1-7 billion.

According to the DfT, the Crossing already

suffers from significant levels of congestion,

with over 50 million vehicles using it each year;

the Crossing operated above its design capacity

of 135,000 vehicles per day on 257 days during2010.

Journey times on the M25 J30-J7 section

(which includes the Crossing) demonstrate

average delays of between 7-11 minutes for the

slowest ten per cent of journeys - among the

highest level of delay on the network

nationwide. The situation is anticipated to

worsen as a result of forecast traffic growth.

Around thirty per cent of trips using the

Crossing are for business purposes, while 30

per cent of HGV trips involved Dover port and

long distance travelling. Only a relatively

small proportion of trips using the Crossing

were very local, the DfT says.The Department says free flow charging will

be introduced by the end of 2013.

This will provide the opportunity to re-design

the road layout to improve the flow of traffic,

reducing delays and providing a better service

to road users. The new charging option would

see the introduction of new payment methods

for pre-registered users of the Crossing,

physical lay-out changes and the use of

automatic number plate recognition cameras to

enable free-flow charging at the Crossing,

it says.

The Government opened the proposed new

charges for the current Crossing to aconsultation process that ended on 23

September. A summary of the responses

received and the Department of Transports

conclusions will be published within three

months after the consultation period has closed.

Dartford Crossing battlebrewsA local campaign to scrap tolls at the Dartford Crossing is gaining

traction, just after the Government announced that it plans to raisethe charges for cars from 1.50 to 2 later this year and 2.50 nextyear, and for multi-axle goods vehicles from a cash charge of 3.70 to5.00 and then 6.00 in the spring of 2012.

Thumbs upfor VOSAtachograph

campaignT

he Road Haulage Association haswelcomed a new campaign by the

Vehicle and Operator Services

Agency (VOSA) against lorry driverswho use magnets to stop their tachograph

recording time spent driving.

In August, VOSA and the police started

issuing leaflet warnings to UK and

foreign drivers, highlighting potentialpenalties of a 5,000 fine or two years in

jail.These warnings must be backed by

action by VOSA and the police bringingdrivers swiftly before the courts, theRHA says. That is especially true of

foreign drivers. Whereas UK drivers cannormally be easily traced, it is tempting to

take lesser action against foreign driversbecause of the practicalities of getting

them into court.

Distorting the tachograph record in thisway is commonly used to disguise gross

abuses of drivers hours rules, which is amajor road safety hazard. It also distorts

fair competition and pushes others to

break the rules.

The RHA is pressing the Government tosend out clear messages that the use ofmagnets is a serious offence. It is also

looking to the courts to properly enforce

the law. We look to [the magistratescourts] to reflect the seriousness of the

offence in their penalties, includingrevoking the licence of guilty drivers,

said an RHA spokesman.

BritanniaLeatherbarrows

in containermilestone

Britannia Leatherbarrows celebrated

the shipping of their fiftiethcontainer to the Channel Islands

this year by introducing an additional newHigh Cube 20` 1350 cubic feet shipping

container.

The container supplied by ECBRotterdam adds much needed capacity for

Britannia Leatherbarrows part loadgroupage service to Jersey and Guernsey,

which supplements their direct movedoor-to-door container service.

The companys fleet of Scania drawbar

units are equipped to carry these 20`containers, or demountable furniture

bodies.



Industry N ew s

10

Smallbusinesses seeobstacles to

going green

Arecent survey by the Forum forPrivate Business shows that smallbusinesses believe going green

can boost their bottom line but they seetax and red tape as major barriers tobecoming more environmentallyfriendly.

Just 10 per cent of business ownersresponding to the Forums latestenvironmental panel survey have donenothing to reduce steep utilities costs,while 41 per cent have streamlined

business processes, 28 per cent havereduced energy usage and the samenumber have embraced more energyefficient equipment.

A large proportion (77 per cent ofrespondents) disagreed that being greenis impossible in the present economicclimate, although 75 per cent believedthat environmental legislation focuses onthe needs of larger businesses rather thansmall firms.

More than half of those participating(52 per cent) argued that green taxesinhibit their ability to invest in reducingenergy use. In all, 52 per cent of thesmall businesses surveyed believe they

cannot become more environmentallyfriendly until they are able to be moreprofitable.

The Forums Chief Executive PhilOrford said small businesses see thebenefits of green practices andtechnologies to the environment and,given rising energy costs, to their bottomlines. They are clearly taking stepstowards introducing them but the lack ofadequate support from the Governmentand utilities providers is frustrating.The Forum is calling for betterinformation about the choice of supportand equipment that is available, as wellas incentives to help business ownersembrace environmental processes andtrade more sustainably locally, regionallyand internationally, rather than evermore taxation.

Speed camera datareleasedThere has been a mixed response to the release of information onspecific speed camera sites by the Department for Transport, withsome sites reporting worsening casualty figures since cameras wereinstalled.

S

o far, 75 English local authorities have

published on the DfT website some or all

of their information showing accidentand casualty rates as well as speeds at camera

sites before and after the introduction of speedcameras. This will allow local residents to see

whether speed cameras are having a positiveimpact on accident rates in their areas.

Road Safety Minister Mike Penning said that

local residents have a right to expect that whentheir council spends money on speed cameras,

they publish information to show whetherthose cameras are helping to reduce accidents

or not. I hope that this information will help

local people to make informed judgements

about the impact cameras are having on theirlocal roads.

The RAC has welcomed this type ofinformation being issued. However it warned

that unless this information is acted upon bylocal authorities, it becomes a pointless

exercise. The RAC is calling for a full audit of

individual speed cameras to ensure thecameras make a difference and replace those

that dont with other safety measures, ifnecessary.

Net immigration into the UK increased by

20 per cent in 2010 to 239,000, a long

way from the Governments pledge of

just tens of thousands. The immigration figure

is composed of a sharp fall in emigration to

336,000, its lowest level since June 2005, while

immigration remained steady at 575,000, the

Office for National Statistics said in August this

year. Net migration rose from 198,000 in the

year ending Dec 2009. The estimated number of

British citizens emigrating long term from the

UK in the year to December 2010 was 124,000,

about the same as the level of 127,000 in the

year to December 2009. Study remains the mostcommon reason for migration to the UK. 78 per

cent of these are from outside the EU.

The estimated number of non-EU citizens

immigrating long term to the UK in the year to

December 2010 was 300,000, slightly higher

than the level of 292,000 in the year to

December 2009. Emigration for this group from

the UK fell to 93,000, a decline of 15 per cent.

The estimated number of people from new EU

members in Eastern Europe immigrating long

term to the UK in the year to December 2010was 71,000, up from 52,000 in the previous

year. Emigration for this group from the UK fell

by 34 per cent to 31,000.

The number of people migrating to the UK for

a definite job is at its lowest since March 2004

at 110,000.

Migration still on the rise



Industry N ew s

11

McGimpsey Brothers of Bangor,

County Down, in Northern Ireland

have recently been awarded the

Payroll Giving Gold Award for 2011 for their

contribution to charity.

Under the Payroll Giving scheme,

employees donate a weekly contribution from

their wages to a chosen charity. We are very

proud of everyone in the McGimpsey Team

for contributing part of their wages, on a

weekly basis, to their chosen charity through

Payroll Giving, director Campbell

McGimpsey says.

The Gold Award presentation is a symbolof excellence and is awarded to companies

where their entire workforce contributes to

charity on a weekly basis through the Payroll

Giving scheme. It just goes to prove that we

can all make a difference, no matter how

small, Campbell says. As a company it is a

great honour to receive this award and a

credit to every one of our team for making

this voluntary contribution.

McGimpsey wins charity award

All three are DAF trucks fitted with Abel

demountable systems to match the

existing fleet. This type of system

enables Bournes standard removal bodies to be

interchangeable with each other, allowing their

vehicles to take their own or any other parties

ISO containers.

Bournes regularly swap bodies with other

agents within the UniGroup UTS network

rather than transhipping, reducing the potential

for damage and allowing better vehicle

utilisation throughout the continent.

The DAF 85 is a 3-sleeper draw bar intended

to service European customers. Its first trip was

Warsaw and it has been out in Europe almost

constantly.

The DAF 55 is a crew cab enabling Bournes

to carry up to six crew, allowing Bournes to

service an increasing amount of import and

export business. It is also fitted with a

demountable system allowing increased loading

/ unloading at customer residence, again

reducing handling.

The DAF 45 is updated to 12 tonnes and can

also carry six crew members. This vehicle is

specially designed for export moves with tight

access, and is fitted with a demountable system

for ISO containers and also a new three palletbody which can be interchanged with any of

Bournes other vehicles.

All three vehicles were supplied by Channel

Commercials with new container bodies built

by Abel, and have tuck away tail lifts and extra

clean EEV engines with emission values even

lower than the stringent Euro 5 standards.

Bournes says it aims to continue expanding

and renewing its fleet over the coming years

with the aim of running a fleet identical to the

above for European service and International

packing in city locations.

Bournes expands fleetBournes Removals have been adding to their fleet again with thepurchase of three more brand new trucks, one in each size

Big, Medium and Small.

Bag it, Bin it!

The Highways Agency, which gathersaround 240,000 sacks of litter from

Englands motorways every year, is

calling on road users to help tackle roadside

litter on Englands motorways and major Aroads.

The Agency says that drivers should keep

a bag for rubbish in their vehicles, until it

can be disposed of in a bin. Roads MinisterMike Penning said the money and

resources spent removing nearly a quarterof a million sacks of litter from Englands

motorways could be much better spent

elsewhere.According to the Highways Agency,

roadside litter is not only unsightly, but isalso a threat to the environment and wildlife

and can block drains and cause flooding.

For highway authorities, clearing litterdiverts much-needed resources away from

road maintenance and repairs, while itemsthrown from moving vehicles can be a

hazard to other road users.In North West England, Highways

Agency Traffic officers and contractors are

reporting any spillages from commercialvehicles to the regional Traffic

Commissioner, and operators will bewarned that their licences could be at risk

if loads are not properly secured.

Miranda Hyder of BAR Services will be

running a half marathon in Amsterdam

in aid of Cancer Research on Sunday

16th October.

Miranda has been training hard over the past

few months. When I signed up for this in

February this year, I only really expected that I

would be able to achieve the 8k, but walking

most of the way. However, I have been training

hard and now feel confident that I can run 13.1

miles to achieve this half marathon for this

worthy cause, says Miranda.

If you want to sponsor Miranda, go to http://

www.justgiving.com/TeamBritanniaMovers

Sponsor Mirandas half marathon for Cancer Research!

Payroll giving staff Adele Phillips Colin Brown and

Shirley Stokesberry with the Payroll Giving Award

Movecorp had a high profile

presence at the 2011

Shenstone Fun Run. Not only

did the firm sponsor the July event, it

also entered 27 staff as runners,

alongside over five hundred other

participants.

In total,

the 27

Movecorp

runners

managed to

raise 1,428for their nominated charity, the Joseph

Foote Trust. The charity funds research

into brain tumours, which claimed the

life of nine-year old Joseph Foote in

2007.

Movecorp leads

in Fun Run



Industry N ew s

12

Anglo Pacific sponsorsAussie sports success

Anglo Pacific, a market leader in moves toand from Australasia, is in the enviable

position of being able to count four of its

sponsored sides in southern England as LeagueChampions in Rugby League and Australian

Rules Football.This August there were victories at the West

London Wildcats Premiership where Australian

Rules Football Team took apart the WandsworthDemons, while the Shepherds Bush Raiders also

beat the Clapham Demons. The HammersmithHills Hoist Rugby League Football Club took

victory in the Southern Premier League, and

their second side beat the West Norfolk Wildcats30 16 to win the London Merit League.

Jason Diggs, Sales Director for Anglo Pacific,said we might be a global business but we like

to form part of the local community and

sponsoring expat sports teams is a largecontribution to that social outreach-not to

mention the fact that a handful of players alsowork for us here on site at our West London

headquarters. We are thrilled by the four

victories in August and will undoubtedly becoming across some of the talented team

members as they take advantage of Clubdiscounts with Anglo Pacific to ship their

personal belongings back to Australasia at the

end of their stay.

Anglo Pacific RLC Finals: Hills Hoist Southern Premier Winners 2011

Globalinktakes SarahBrightman

show toKazakhstan

The last twenty years haswitnessed the emergence of awhole group of new countries

onto the map of relocation firms.And Globalink has just played a keyrole in a major national event in oneof those countries, Kazakhstan.

In commemoration of the foundingof the capital, Astana, a concert isorganised and held every year on a

massive scale. This year, world-famous singer Sarah Brightman wasinvited to perform.

Organising equipmenttransportation for the concert inKazakhstan had to be planned downto the smallest detail. Due to theirexpertise in events equipmentrelocation management,responsibility for the transportationof the concert equipment wasassigned to Globalink.

Air delivery of cargo weighing ahalf of a ton from London to Astanawas carried out on the last daybefore the countrys long holidayweekend, because the main objectivewas to handle customs clearance ofthe cargo in a single day.

Thanks to the coordinatedmanagement of air freight, customsclearance and removal andrelocation, all the processes wentsmoothly, with no delays, and thebig event went off as planned,marketing coordinator DinaraDavlembaeva says.

After the show, the concertequipment then had to be transported

back to London under strictdeadlines. Again, Globalinkremovals and relocationprofessionals packed and crated allthe goods immediately after theevent, for swift delivery to theirdestination.

Harrow Green in Scottish university

Harrow Green, specialists in the design

and creation of effective workspaces as

well as in business relocation, have been

working in partnership with University of the

West of Scotland (UWS) and the Scottish

Agricultural College (SAC) to carry out therelocation of staff and facilities to the

Universitys new 70 million Ayr campus,

scheduled to open in September 2011.

Harrow Green has been working closely with

the transformation team to meet the target date.

The project will see the relocation of

approximately 240 UWS and 50 SAC staff,

including associated office belongings, and

involve the packing and unpacking of IT

equipment, filing, resource materials and

general office equipment from the current Ayr

campus to the new site on the banks of the River

Ayr.

The Harrow Green team will manage thesequential packing, transfer and sequential

unpacking of some 1,000 linear metres,

including materials from the classrooms and

central store areas.

Harrow Green will also oversee the

disconnection, packing, relocation, unpacking

and re-connection of desktop IT on the new Ayr

campus. There are around 500 units to be safely

relocated.

This is an important development for the

region, says Aidan Robertson, who is handling

the project out of Harrow Greens Glasgowoffices. Were very pleased to have a role in

getting the new campus up and running for the

start of the academic year.

Beverly Smythcelebrates its165th birthdayBeverly Smyth is 165 years old thisyear and is still going!! Rob Gilberttells us. The Dublin-based companyhas been offering International andDomestic Moving as a core offeringsince 1846, and also offers officemoving, relocation and storageservices.SarahBrightman



Industry N ew s

13

The event was well attended by DMF

members, Danish business leaders ,

politicians as well as the president of

FEDEMAC Arnaldo Righetti and Stephen Vickers,

BARs Director General.

Outgoing President Niels Justesen introduced

the key areas for discussions which focused on

driving and rest periods, sickness benefits

reimbursements, obstacles to access created from

parking conditions in large cities and the upcoming

revision of the law of trucking.The DMF is also concerned about current

varying interpretations of EU rules about the status

of passengers in the front of trucks. The DMF

believes that it is unfair to treat a passenger in the

front as a driver in light of the liabilities and

requirements that are attached to this status.

As Niels Justesen decided to step down as DMF

President, the Board elected Leif Jensen as the new

president and his previous position as vice-

president has now been filled by Lasse dum.

Danish removal mencelebrate 100 years

Guide toManagingDrivers

The Freight Transport Association haspublished an updated version of itsGuide to Managing Drivers.

Sponsored by Shell, the Guide providesadvice and guidance to help operators

manage drivers in a professional way.

As the FTA says, drivers are at theforefront of the road freight industry, and

the image of the industry depends on them.Companies also rely on their drivers to

ensure a cost- effective road freight

operation, keeping fuel use down,minimising vehicle wear and tear, and

keeping maintenance, insurance and

accident costs down, the organisationsays. Driver actions are also the way inwhich poor management practices come to

the surface, so getting the best out of them

is crucial in order to operate vehicles in acost effective and customer-focused way.

The FTA Guide to Managing Driverscovers recruitment, checking driving

entitlement and carrying out inductions

through to managing drivers hours,ensuring daily walk around checks are

carried out properly and managing driverinfringements. It also looks at good

practice when using agency drivers and

provides sample forms and checklists toassist managers in their day-to-day tasks.

Senior TrafficCommissionerRetires

The Senior Traffic Commissioner and

the Traffic Commissioner for theSouth Eastern and Metropolitan

Traffic Area, Philip Brown, will be retiring

with effect from the 24th October.Philip Brown is currently on special sick

leave and Beverley Bell is acting asDeputy Senior Traffic Commissioner.

Beverley Bell will continue in this role

pending the appointment of the nextSenior Traffic Commissioner.

The Traffic Commissioners are appointedby the Secretary of State as statutorily

independent Licensing Authorities

responsible for bus, coach and goodsvehicle operators and for local bus service

registrations. They can also takedisciplinary action against the licence of

bus, coach and lorry drivers who commitroad and certain other offences. The roleof Senior Traffic Commissioner has

important responsibilities to determinehow the Traffic Commissioners perform

their statutory functions.

The Danish Movers Federation/Dansk Mbeltransport, DMF, arecommemorating their 100th anniversary this year, with a specialcelebration at their recent annual meeting in Copenhagen.

DMFs 50th anniversary photo in 1961

DMFs Board (from left to right): Finn Laursen,Leif Dahl, Ole Kihlstrm, Lasse dum, MichaelPedersen, front from left, secretary Niels ErikNielsen, Niels Justesen and Leif Jensen.

BAR Director General Stephen Vickers presentsa commemorative plaque to DMF chairmanNiels Justesen.



Industry N ew s

14

The UK badly needs to invest in meeting the

countrys need for improved infrastructure, toensure that we dont fall behind our

competitors, the CBI says. With the public

finances so constrained, much of the investment

to maintain and build infrastructure will need tocome from private finance.

The CBI is proposing a package of measures

to boost infrastructure investment through

public-private partnerships. Dr Neil Bentley,CBI Deputy Director-General, said we want

the Government to publish a clear, long-termpipeline of projects so that investors can have

the confidence to put their money in the UK.

Infrastructure spending also offers one of the

biggest bangs for buck in terms of additional

economic activity, so this is a chance to generatejobs, growth and build for the future.

According to the CBI, in the last decade more

than 700 PFI projects have been both approved

and financially backed. Dr Bentley warned thatPFI mustnt be viewed as the solution on everyoccasion, but when it has been used effectively

it has delivered huge improvements in the UKs

infrastructure. Businesses understand that theuse of PFI must evolve and that we need to

develop new ways to pay for our infrastructure.But ministers must stand up for the role that

private finance has to play and decide sooner

rather than later how to use it to best effect.

PwC warns onsupply chainrisks

The global manufacturingindustry must act now toprotect and prepare their supply

chain matrix against a tickingtimebomb of financial instability, anew PwC report has warned.PwC has identified five key areas formanufacturers to take heed of intodays turbulent times. These are:skills and talent, addressing lifecycleopportunities, linking demandplanning with the rest of the supplychain, identifying and acting onsupply chain risks, and stronger

collaboration between suppliers andcustomers.

Global supply chains were throwninto turmoil following the Japaneseearthquake. Xirallic, a popularpigment which gives cars a pearlyshine, was manufactured at just onefactory in the world, the Onahamaplant near the Fukushima-Daiichinuclear power station in Japan.

According to PwC, the plant hadto close causing some car makers toslow production or halt completelybut is now back on track for

recovery, highlighting the need forthe industry to have a radical re-think about current businessstrategies.

Barry Misthal, who heads upPwCs global IndustrialManufacturing group, said supplychains and the manufacturingindustry have been on a rollercoasterride, hit by skyrocketing prices of oiland commodities, high levels ofdebt, weak demand and tight credit.

The financial stability of supplierswill be one crucial factor affectingthe industry for example, if interestrates rise, it will be much tougher forbusinesses to service loans, PwCsays.

Aussie award for Crown

Sydney-based Crown Relocations has beenawarded the 2011 Australian Furniture

Removalist of the Year Award and the

2011 Safety Management Award by the

Australian Furniture Removals Association

(AFRA). At AFRAs annual conference in

August, Crown was represented by Paul

Connor, national operations manager, Sydney,

amid a large number of Crown Australias

industry colleagues and competitors. There was

a very large increase in the number of nominees

this year. Crown was awarded the 2011 Safety

Management Award for a second consecutive

year for having successfully implemented two

comprehensive programmes related tooccupational health and safety and its

environmental policy. One of Crowns

employees, Rarely Potini, was also awarded the

2011 Australia Furniture Removalist of the Year.

The annual award is presented to an employeeof a removals company based on performance

and dedication, a significant recognition for the

industry.

Paul said, I was in the unique position of

being able to accept the award on behalf of all

the hardworking staff of Crown and the moment

in which I received it was affirmation that we do

provide excellent service, delight our clients and

outshine our competition. AFRAs consistent

recognition of Crown is enough incentive for us

to continue supporting our clients, staff and

communities with the highest quality of service

and products.

In 2006/2007 Crown was winner of the 2006Employee of the Year Award and the 2007

Removal Fleet Award. In 2010, Crown was also

awarded with the Innovation Award and the

Safety Management Award.

CBI sees crucial rolefor PFIThe Government is right to look closely at how the Private FinanceInitiative (PFI) is used and must act on the lessons learned. These arethe messages from a recent report by the Confederation of BritishIndustry which also stated that the Government should recognisethat private finance must play a vital role in delivering new roads,hospitals and schools.

Orbit Ltd, a Bulgarian international

associate, provided logistics and

transport support to the American

Chamber of Commerce in Bulgaria for theAmCham Independence Day celebration

that took place in the campus of the

American College in Sofia on July 2, 2011.

Entering fully into the spirit of the

occasion, the Orbit Bulgaria team joined in

the annual celebration of the signing of the

Declaration of Independence of July 4,

1776. It has been a busy and high profile

summer for the Southeastern Europespecialists. In July, Orbit was also

responsible for the relocation of a EUR3

million painting by Leonardo da Vinci,

which was hung in Cyprus for a special

exhibition.

Bulgarian associate in IndependenceDay celebration



Industry N ew s

15

The Land Registry reported an annual pricedecrease of 2.1 per cent in July, with a

month-on-month rise of 1.3 per cent,

which takes the average property value in

England and Wales to 163,049. This is the

largest monthly movement since January 2010.

The only region in England and Wales to

experience an increase in its average property

value over the last 12 months was London, with

a movement of 1.3 per cent. The South West

experienced the greatest monthly rise with a

movement of 2.2 per cent. The North East

experienced both the greatest annual price fall

with a decrease of 8.8 per cent and the most

significant monthly price fall with a movementof 2.3 per cent. The most up-to-date figures

available from the Land Registry show that

during May 2011, the number of completed

house sales in England and Wales decreased by

10 per cent to 46,870 from 52,170 in May 2010.

The number of properties sold in England and

Wales for over 1 million decreased by 44 per

cent between May 2010 and May 2011, from

464 to 262.

Nationwide, which covers the whole of the UK

and is based on a sample of loans issued in any

given month, reported that prices declined 0.6

per cent in August, with an average house priceof 165,914, 0.4 per cent lower than in August

2010. Robert Gardner, chief economist at

Nationwide, said sluggish demand for homes,

combined with only a gradual rise in the supply

of available properties, has helped to keep

property prices stable since last summer. We

expect this trend to be maintained over the

remainder of 2011, although downside risks

have increased as UK and global growth

prospects have weakened. The major risk for

the housing market, he added, is that weak

economic growth could lead to a further

deterioration in the labour market.

Halifax, which also covers the entire UK, butbases its index on a sample of each lenders own

loans each month, also provided a downbeat

picture for August. According to Halifax, prices

fell 1.2 per cent in August, bringing the average

house price to 161,743. This was the first fall

since April and follows three successive monthly

rises. However, housing economist Martin Ellis

noted that prices in the three months preceding

August were 1.0 per cent higher than in the

previous three months. A recent decline in

average mortgage rates has further boosted

home affordability for those able to raise a

deposit to make a new purchase. Low interest

rates are likely to continue to support the marketwhilst increased uncertainty about the economic

outlook and pressures on householders finances

constrain demand. Overall, we expect broad

stability in both prices and activity over the

coming months, Mr Ellis said.

Figures from Communities and Local

Government (CLG) for June show that, based

on mortgage completions, UK house pricesdecreased by 2 per cent over the year but

increased by 0.6 per cent over the month

(seasonally adjusted). The average mix-adjusted

UK house price was 204,981, while average

house prices were 0.5 per cent lower over the

quarter to June, unchanged from the quarter to

March. Average prices decreased during the year

in all UK countries; England (-1.8 per cent),

Wales (-5.6 per cent), Scotland (-2.3 per cent)

and Northern Ireland (-8.1 per cent). Prices paid

by first time buyers were 2.2 per cent lower on

average than a year earlier and prices paid by

former owner occupiers also decreased by 2 per

cent. Prices for new properties were 3.2 per centhigher on average than a year earlier whilst

prices for pre-owned dwellings decreased by 2.4

per cent.

The latest monthly market report from the

National Association of Estate Agents showed

a sharp increase in the number of house-hunters

registering at its branches across the UK in the

month of July. While there is some regional

fluctuation, on average agents reported 299

people on their books for the month, up from

263 in June and the highest figure in over two

years (May 2009; 299).

Supply levels across the country decreased

slightly with NAEA agents reporting 70

properties available per branch, down from 74 in

June. This is still higher than year-on-year

figures where in July 2010, only 68 were

recorded. As is usual for the time of year, sales

dropped slightly from an average of 9 per branch

to 7. However, the proportion of sales made to

first time buyers increased from 20 per cent in

June to 21 in July.

NAEA President Wendy Evans-Scott said it

is great to see that interest in property hasreached a two-year high, especially at a time

when, traditionally, estate agents experience a

lull in activity as people take a holiday abroad

instead of house hunting. She noted that

people are beginning to reconsider their options

when it comes to buying a property. With many

sellers now being more realistic about pricing,

we hope the market will rejuvenate in the

coming months.

Price change by region Source: Land Registry

House prices fall backAnalysis of house price statistics from the most authoritative sources in the UK suggests that house pricesdeclined in August after rising in July.



BAR New s

Having seen the success of the self

storage industry in the USA, the UK

started to follow suit with a boom in

companies converting their warehouses and

opening their doors to the public for self

service storage. BAR Services had been

supplying the removal industry with packing

materials for over 25 years and it identified a

need for a company that could bulk buy and

then supply a similar core product range to theself storage sector within the UK.

For the past 8 years, BAR Services has been

successfully selling its range of ancillary retail

products whilst learning more and more along

the way about what is required. It has become

increasingly pleased to see a rise in BAR

members making the most of existing facilities

and branching out into self storage. The BAR

itself has also recognized that self storage is

becoming a significant aspect of the services

provided by many removal companies. For this

reason, it has set up the Self Storage Special

Interest Group (SSSIG) in order to provide

BAR members with support and information.

In the beginning, BAR Services held stock

of a large range of products but over the years

has recognized that most self storage facilities

need a couple of choices of padlocks for theircustomers, managers padlocks, polythene

covers, air bubble film and a core range of

cartons. With brand awareness being a key part

of marketing for self storage, BAR Services

realise that how the product looks is important

and for this reason it currently supplies the

move n store brand or alternatively it can

manufacture products in your company logo

and colours.

A self storage facility can add much needed

revenue to removal companies who have

struggled through the downturn in the housing

market. This said, BAR Services is not

advocating the replacement of traditionalstorage methods. Since it began supplying the

self storage industry BAR Services has been

advocating the supply of ancillary retail

products within your facility as this too can

drive invaluable income with high profit

returns. BAR Services believe that with its in-

depth knowledge of the self storage industry,

and packaging materials in general, combined

with assistance from the SSSIG, we can help

BAR members who are moving in to self

storage to identify exactly what products and

services they should provide.

If you need any advice on any of the retail

products that are available, please do not

hesitate contact on 01342 870087 or email

[email protected]

The Self Storage Special Interest Group

(SSSIG) had a very productive meeting at

BAR HQ on Monday 19th September.

Many new initiatives for the group were

discussed and proposed, so watch out fordetails in the coming months both in R&S

and the BAR website. The meeting

Minutes will be available to view and

download in the Members Area (MyBAR)

in due course.

BAR Services has always supplied a range of hand held stretch

films that protect your products during storage and shipment.

Hand held film rolls are l ighter and smaller than the machine film

alternative thus making the application easier. There are various

benefits to using stretch wrap when securing awkward loads. The

product itself is low cost; it keeps the product clean whilst not

adhering to it. It is also economical as it not only reduces the need

for secondary packaging but can also substantially reduce freightcosts.

Most stretch films are supplied on a standard core for use with a

hand held applicator, but did you know an extended core is also

available that negates the need for such a dispenser? Yet again

this helps reduce the costs involved in packing and shipping

awkward and bulky products. Like the standard core, the extended

core stretch film is available in 400mm x 300m & 500mm x

300m rolls. It comes in a light strength (typically 11-15 mins)

and medium strength (typically 17-20 mins).

For further information on the extended corestretch films please contact the sales officeon 01342 870087 or email [email protected]

Meeting the needs ofthe Self Storage IndustryIn early 2003, BAR Services saw an increasing trend within the removalindustry towards a new type of storage service known as self storage.

Product of the Month- Extended Core Stretch Film

BAR Services


17/64October 2011 Removals & Storage 17

BAR New s

According to Graham Puddephatt, our man

on the ground from Reason Global, the

congress kicked off with a speed

networking event. The delegates were split into

teams, and in keeping with the theme of the

congress they were each issued with a passport,

which required stamping by the sponsors.

The teams made their way round the sponsors

themed tables to be asked three questions, of

which one was false. If they guessed the false

answer their passport was stamped accordingly.

Some of the sponsors provided drinks from

their countries, and the whole evening was a lot

of fun, with Gerry Skerritt the Programme

Director driving things with his inimitable

humour.

Business proper started the next day when the

business sessions opened with a Roll Call of the

delegates, followed by the prize giving of the

Moving Team of the Year, which was won by

the team from Pickfords Cape Town.

The AGM included PMA President, Heather

Badenhorst of Stuttaford Van Lines, handing

over the Presidency to Mike Kitshoff of

Pickfords Capetown. Several amendments to

the constitution were also approved.The highlight of this session was a

presentation by Peter Van Kets entitled

Surviving the Storm - Lessons from an Ocean

Crossing. Peter is the winner of Out There

Adventurer of the year 2011. He described his

two rowing adventures across the Atlantic as

part of a two-person crossing and a solo

crossing.

Peter posed analogies between running

business and planning an adventure, and the

similarities were obvious. Peter included

pictures and video which were frightening to

look at, let alone experience in a rowing boat in

the middle of the Atlantic.The sponsors had the daunting task of

following Peters presentation, where they were

invited to introduce their services.

The opening day business sessions closed

with an excellent presentation by Elna Smit,

senior online research specialist at Columinate.

Elna informed the delegates about Navigating

Web2.0: how to internet market your business

and generate sales.

Lunch was of the truckers variety, during

which the delegates ate wholesome food and

chewed the fat while being entertained by an

excellent singer guitarist.

The evening was sponsored by Shaft

Packaging, and was held at the Sun City

Shebeen. The boys from Shaft have a

reputation and didnt disappoint, Graham

Puddephatt of Reason Global told R&S.

The delegates were fed some traditional food

supported by the usual Shebeen drinks; a whole

lot of fun.

Business started the next day with an early

breakfast, and the business sessions ended with

an uplifting and fun participation presentation

by Justin Cohen, entitled The Psychology ofSuccess - Practical tools to take your business to

the next level.

Forty-four of the delegates then made their

way to the Lost City Golf Course for an

exciting afternoon including taking on the

notorious 13th hole across the Crocodile pit.

The golf was won by the team of Ignatius

Muthien of the sponsor Hino Trucks, John

Luker of sponsor Reason Global and Stewart

Romanis of Biddulphs International. And, the

nearest the pin over the Crocodile Pit was won

by Graham Puddephatt of Reason Global.

The Congress closed with the Gala dinner,

held in the Hall of Treasures; the eveningincluded a number of presentations, a

great dinner, plentiful drinks and

lots of dancing, Graham tells us.

Next years congress is at The

Legend Golf and Safari Resort

from 9-12th August 2012.

Interested delegates and sponsors

can find further information on

the PMA web site, http://

pmamovers.co.za/

congress/

PMA celebrates Sun CityconferenceThis years Professional Movers Association congress was held at SunCity, South Africa, from 4-7 August, under the theme of Your passportto moving excellence.

DavidRaynor,ReasonGlobal

KevinPickford,GraceInte

rnational

GysSmitS&SCartageInternationalandKobus Jacobs, StuttafordVanLines

HeatherBadenhorst,

Stuttaford

Van Lines,

Outgoing

President and

Partner Peter

Cawood



BAR New s

BAR to presentbest practice atTAF

Stephen Vickers, Director General of

BAR, has been asked to present

BARs approach to best practice at

the 2011 Best Practice Exchange on 3

November 2011. BAR won the two

prestigious Trade Association Forum

awards in July (pictured above) for its

Website Design and its Membership Pack

of the Year. The Exchange is an annual

event designed to help and encourage

members to share knowledge and best

practice, and other guest speakers include

Chris Grayling, the Minister of State for

Work and Pensions.

Greater onlinepresencefor R&S

You may have noticed that the

September issue of R&S went

online by mid-September, with a

high profile on the BAR website. This is

part of BARs drive to give R&S display

advertisers value for money through a

greater online presence on the BAR

website.

For more information, please contactSteve Pearce at Rubicon Marketing

on tel 0117 330 8370 or

email [email protected]

BAR hostsFEDEMAC GeneralAssembly

B

AR has been selected to host the

upcoming FEDEMAC General

Assembly this year. The importantevent for the Federation of European

Movers Associations will take place in

Windsor from 18-20 November, 2011.

For more information, please see

www.fedemac.com

For reasons previously advised, it had not

been possible to present these at the AGM

at the Annual Conference in May, as

would be normal practice. BAR Director-

General Stephen Vickers also gave a verbal

report on the Report & Accounts, and additional

detail was provided by Ms Kathleen Parker of

the Auditors, Wellers Accountants. This was

followed by a lively and quite extensive

question and answer session which Reg

Hackworthy described as being frank,

thoughtful and useful, and he went on to thank

everyone for taking the trouble out of busy

schedules to attend. Also in attendance was the

Company Secretary, James Falkner.

BAR EGMBAR President Reg Hackworthy chaired the Extraordinary GeneralMeeting, held at Watford on Wednesday 21 September, where twenty-

six Members (including nine members of the Board of Directors)received and considered the Report & Accounts for the Year to 31December 2010.

The recent Kent Area meeting, organised

by Mike Reason from Reason Global,

saw a strong turnout of 43 people from

various member companies, all eager to try

their hand at Ten Pin Bowling!

Reason Global sponsored two games, as

well as providing the food, and the very

social evening was enjoyed and appreciated

by all. The Kent area would like to thank

Reason for their continued support at the

Kent Meeting, says Tom Bourne at Bournes

Removals.

For the record, the bowling was won by

Move-It Channel Moving, with a team

composed of Keith Evans, Dave Button,

Winston Morris, Dave Lee, Mike Lockyer,

Andrew Johnson, and Andrew Player.

Kent Area goes bowling

The winning team from Move-It Channel Moving



Industry N ew s

19



BAR New s

Like many of the members of the

Young Movers, Kerry says that a

highlight of the groups meetings

was the go-karting event held in

Birmingham last July.

Not only was this travel-mad Kerrys

opportunity to revisit the UKs second

largest city, it also allowed young moversto put some faces to what before then had

just been e-mail addresses and a voice

over the telephone. Even in these days of

online social networking, nothing beats

bonding with your peers in real life;

perhaps real life events like the

Birmingham gathering are even more

valuable in the virtual world that we now

all live in.

After the go-karting, all the young

movers went out for a night on the townin Birmingham, Kerry says. I got to

enjoy everyones company, got to know

people a little better, and also to tick

Birmingham off my wish-list of places

I still wanted to visit.

The Young Movers is a great way for

us youngsters in the industry to get to

know each other, she says. Thanks to

these events, we can form business

relationships where we can maybe assist

each other in the future. Theyre also

great fun!

After achieving nine GCSEs at school,Kerry went to work at a fruit imports

company that supplies fruit for Waitrose,

initially in the accounts office and

subsequently in sales. Nearly five years

ago, Green Removals, which always

knows a good thing when it sees it,

snapped Kerry up to work as an assistant

in their imports and exports team. Since

then, she has steadily assumed more and

more responsibilities, and now liaises

with the customers in a client-facingposition, while also organising clearance

for customers goods and then their

delivery. In Kerrys position, good

communication and interpersonal skills,

and mature organisational ability, are

essential, particularly when patiently

explaining to people for the umpteenth

time the difference between a groupage

and a special service!

And its a role she has made her own.

I get a lot of job satisfaction from what I

do at Greens, Kerry says, showing that

the true spirit of the moving business is ingood hands with the young generation.

Getting those deliveries out and then

reuniting people with their valuable

possessions - if they are happy, then

Im happy!

Kerry LandymoreAfter an exciting summer of music festivals and travelling, KerryLandymore of Greens Removals in Suffolk took time out to talk to R&Sabout how the Young Movers initiative is bringing together a newgeneration of movers.

Young Mover Profile: Kerry Landymore, Greens Removals

Every mont h Removals & Storageincludes a numberof feature item s. These are planned w ell in advanceto allow mem bers of and suppliers to t he industry t ojoin in.

Please contact Andy or Louise at Analyt icaM edia on: 0208 458 5100 or e-mail:rands-editorial@analyt icamedia.com

Feat ure Schedule 20 11


21/64



BAR New sBAR New s

The removals market saw a rise in August 2011

compared to 2010, and this years figures reveal

healthier domestic, European and Overseas

markets.The total number of UK moves in August 2011

increased by almost 5% compared to August 2010.

The number of moves to European countries in August

2011 compared to the same month in 2010 however has

increased by a considerable 39%. The Overseas market

(non-European) has also seen a rather dramatic increase

of approximately 16%.

BAR Members identified the top European removal

destinations for August 2010 as France followed by

Spain and then Switzerland. The top European removal

destinations for August 2011 were France followed by

Spain and then Switzerland and Germany.

BAR Members identified the top Overseas (non-

European) removal destinations for August 2010 asAustralia followed by USA and then New Zealand and

Canada. The top Overseas (non-European) removal

destinations for August 2011 were USA followed by

Australia and then New Zealand.

The results for the number of staff in August 2011

compared to August 2010 show a slight increase of less

than 1%. BAR Members are also operating more

vehicles in August 2011 compared to August 2010 as

vehicles in use increased by 2.38%.

BAR will continue to report monthly industry

statistics. To take part in the new industry incentive

scheme, look out for the monthly email which will

contain a link to the online survey.

Industry Statistics: August 2010/2011

BAR would like to thank thoseMembers who have participatedin the August Industry Survey.

Take part in the online industrysurveys and automatically beentered into the monthly cashdraw to win 100.

For more information, pleasecontact the CommercialDepartment: [email protected] or call 01923 699 483.

Please note all information received isaggregated and treated in the strictestconfidence.

Industry Statistics: August 2010/2011

35.00%

40.00%

30.00%

25.00%

20.00%

15.00%

10.00%

5.00%

0.00%

4.73%

4.73% 39.00% 15.69% 2.38% 0.78%

Moveswithin UK

Moves toEuropean

Countries

Moves toOverseas

Countries

Numberof Vehicles

Numberof Staff

Percentage

39.00%

15.69%

2.38%0.78%

August 2011 compared to August 2010

+ + + + +

+

+

+

+

+



BAR New sBAR New s



Industry N ew s

24

Many people and businesses relocateoverseas each year with security,

safety and timeliness amongst the

key factors for both private and commercial

clients. In the last decade European and

International standards have been developed

but until now nothing has been made

specifically for the Overseas market.

The introduction of a new British Standard,

BS 8564:2011, is set to change this by pulling

together good practice and minimum

requirements for Overseas moving services.

This standard, the result of shared

knowledge as developed by industry, consumer

bodies, and government departments, is

intended to set a benchmark for good practice

for overseas removals and to help raise both

businesses and consumers confidence and

choice where Movers are following the

standard. The standard encourages the use of

fair, ethical and inclusive practices for

consumers whilst helping commercial

organisations alike to understand what level

of service should be provided by firms

working to 8654.

Companies wishing to use this voluntary

standard would include a declaration in their

marketing literature.

BSI already has a number of published

standards on furniture removals, from storageof furniture and personal effects for private

individuals to commercial moving services,

most of which apply across Europe and relate

solely to domestic removals.

The British Association of Removers (BAR)

www.bar.co.uk and in particular QSS, have

been instrumental in the development of this

new standard; Reg Hackworthy, BAR

President stated: With the introduction of the

new overseas standard BS 8564 alongside the

other standards pioneered by the BAR, BSI is

once again working with the removals industry

to develop standards for the benefit of BAR

members and the wider industry, to givecustomers peace of mind when choosing a

removal company.

With the publication of the new standard,

Dan Palmer, BSIs Head of Market

Development for Services and Manufacturing

hopes that it will provide a solution for the

industry. Overseas removals are a headache

for both businesses and consumers. Standards

are already a well-established source of goodpractice for domestic and commercial

removals in the UK, and this new work has the

potential to boost customer confidence in

overseas removals.

BSI is the UKs National Standards Body,

incorporated by Royal Charter and responsible

independently for preparing British Standards

and related publications. BSI has 110 years of

experience in serving the interest of a wide

range of stakeholders including government,

business and society.

A copy of BS 8564:2011 may be purchased

from the BSI shop: http://shop.bsigroup.com

Sarah Horsfield is the Secretary of BSIsRemovals Services committee at BSI.

Should you wish to request further

information, please contact Sarah Horsfield

at [email protected], or visit

http://www.bsigroup.com

BSI and QSS produce new

BS 8564 standard

This standard isintended to set abenchmark foroverseas removalsand to help raise bothbusinesses andconsumers confidenceand choice whereMovers are following

the standard.Sarah Horsfield,British Standards Institute

Feature - QSS New s

A new BSI standard is set to help Overseas Removals firms take a step forward.Sarah Horsfield of the British Standards Institute explains



CM G New s

BS 8522

The Commercial MovingGroup (CMG) is adedicated group of

companies within theBritish Association ofRemovers that specialisein all aspects ofcommercial relocations.

The revised Commercial Moving Terms &

Conditions 2011 are now available to

download from the BAR website under

MyBAR/Resources/Model Terms &

Conditions.

They will also be available on the CMG USB

Memory Stick which forms part of the new

member pack sent to new CMG members.

Revised Termsand Conditions

online now!

Anglo Pacific views growingWestern Oz market

As Western Australia ministers

visit the UK to attract Britons to

come to live and work in

Western Australia, folk at Anglo Pacific

International are bracing themselves

for a surge in business from Brits

moving to the booming resource-based

state.

Western Australia comprises one

third of Australias entire land mass,

larger than the whole of Europe, yet

has just 10 per cent of the population some two million, according to Noel

Glavin, international migration

manager for Anglo Pacific. There are

huge prospects for agriculture,

manufacturing, construction, mining,

the automotive industry and more, but

also a vast labour force shortage of

150,000 workers. Western Australia

has 225 billion Australian dollars

worth of investment opportunities on

the table, around 150 billion pounds,

yet if they dont correct this labour

deficit, then these investment

opportunities will simply be lost.

Western Australias recruitment drive is

a serious matter.

Statistics from Working In reveal that

there are more than 1.2 million UK-

born people living in the country,

making the UK the main source of new

migrants to Australia. Coupled with aglorious climate and a familiar culture,

its not hard to see why Britons are

choosing to emigrate to Perth and

surrounding towns. According to

Anglo Pacific, 43 per cent of its

container shipments of household

effects from the UK went to Australia

in 2010.

Overseas Group New s - Anglo P acifi c

CM G New s and Overseas Group N ew s



Overseas Group N ew s

Cadogan Tate: therewards of qualityIn just over thirty years, Cadogan Tate has grown from aone-van company into an enterprise that straddles theglobe, with 300 employees and annual turnover of 35million. As Group MD Jonathan Hood tells R&S, that

growth has been based on the companys dedication toquality and high standards. All BAR members, and theBAR itself, can learn from this success story, as they fightonline cowboys and the threat of commoditisation.

Cadogan Tate was founded in 1977 by

Rohan Masson-Taylor and Tom Deakin,

with one van and very little money but a

lot of ambition and hard work.

Based on close personal supervision, care and

intelligence the new business prospered, first

providing a dedicated service to the London

auction houses and then developing a significant

foothold in the upper end of the residential

moving market where household contents were

usually fine art and antiques. Simon Anstey, star

salesman and master motivator joined the team

in 1980.

Jonathan Hood was retained as a Finance and

Business Development consultant in 1981, joined

the board shortly afterwards, was appointed

Group Managing Director in 1988 and has been

in that role ever since, working in a close and

productive relationship with executive Chairman

Rohan Masson-Taylor and other colleagues.

Cadogan Tate has achieved steady butseemingly unstoppable growth since those early

days. It is now a 35 million turnover group with

full service depots in London, New York, Los

Angeles, Paris and the Cte dAzur with nearly

8,000 containers and 100 (mostly climate

controlled) storage rooms in 350,000 square feet

of warehouse; the company has 300 employees,

and 65 trucks. Along the way, Cadogan Tate

acquired and absorbed no less than twelve UK

competitors. We have retained all the major

contracts that we have ever won, Jonathan says

proudly.

Right from the start, the companys strategy

has been based on one key insight: when acommodity service is sold in a spot market the

only differentiator is price, and thats all that

drives the customers buying decision.

Our trade has no barriers to entry; we

professionals are all prey to the kerbside

cowboys who usually deliver poor service at a

bargain price. This drives down the markets

perception of the value of us all, Jonathan

explains. Cadogan Tate differentiates itself

through quality and so remains able to charge a

premium price in markets where getting it right is

more important than doing it cheap.

The internal culture at Cadogan Tate has

always been to think deeply first, then act

decisively, with professionalism, mutual respect

at every level, and hard work to agreed shared

goals. The external culture was and remains

Customers First.

Jonathan sums up the companys ethos as

transparency, fair dealing, attention to detail,

nothing too much trouble, deliver excellence, if

you make a mistake put it right quickly and

unstintingly; use the best resources that can be

afforded highly-trained highly-paid crews and

staff, top of the range vans, best materials, great

warehouses, excellent records and administrationsystems and if what you need isnt available

off-the-peg then invent it.

That strategy has seen Cadogan Tate prosper

through both the good and the bad times. But,

like its competitors it has recently had to adapt in

response to the worst recession in sixty years.

We have consolidated our operations onto

fewer sites, rationalised our workforce and target

markets and focused harder on productivity and

profit margins, Jonathan says. 2010 was a very

tough year but, taking a longer view, recession is

a harsh but effective evolutionary pressure that

makes a business improve or die. Lets hope

weve got it right!Jonathan says that his role at the company is

primarily to develop and maintain a uniform

corporate style, and. working with a highly

professional head office team evolve and

maintain stable structures, systems and methods

of working, providing a high quality resource

base and comprehensive support services in

finance, marketing, risk management, HR, HD

and ICT to foster the groups talented sales and

operations teams, so that they can run their

businesses profitably and without distractions.

In addition, I work closely and collaboratively

with our Chairman who is a powerhouse of ideas

and strategic vision; we look over the horizon

and over the edge, spotting the risks and trying to

ensure we steer the best available strategic

course, launching innovations and start-ups

whenever they are needed to make best use of

opportunities for change and development he

says. Finally, if something goes wrong and there

is a serious external challenge, its my job to step

up to the mark to defend the business; a

colleague once teased me that litigation is your

recreation and, sadly, I suspect he might be

right!

Leading from the frontOther leading figures at Cadogan Tate include

Paul Haynes who heads the Residential &

Business Division, and Graham Enser, MD of

the Fine Art Division.

Paul Haynes team provides more than 5,000

top of the market UK and international

residential moves a year for private and corporate

customers, plus complex business moves for the

legal, creative and academic sectors. It is also

responsible for the movement of some 50,000

lots a year for a leading auction house, and

helping set up and take down each sale in the

saleroom. In addition the team also providesexcellent value trade services for BAR members

trade storage, hoist hire, European groupage

and operative training. Graham Ensers Fine Art

Division packs, moves stores, ships, insures and

manages art and antiques in the USA, UK and

Overseas Group N ew s - Cadogan Tate


27/64

Overseas Group N ew s

October 2011 Removals & Storage 27

continental Europe for galleries, museums,

collectors, auctioneers and government agencies.

It also provides specialist management and

installation services for interior designers, and

fine art groupage and installation throughoutEurope and the USA.

Environment firstCadogan Tate has gained a reputation in the

marketplace as an early mover in environmental

responsibility and innovation.

For many years Cadogan Tates top

management has been committed to operating

with a focus on environmental responsibility,

determined to hand over the world to their

children in a better state than they found it in,

Jonathan says. In 2009 Cadogan Tate deployed

the only 12.5t fully electric removals van in the

world. It wasnt easy. Despite the facts of acapital cost of more than twice a normal

pantechnicon, 75% downtime in the first year

and a major re-design and rebuild after that, now

everything is sorted, it runs silently, with zero

emissions and running costs of less than 5p a

mile, minimal maintenance, almost no downtime

and an estimated operating life of 30 years,

Jonathan says.

The company

removals_storage magazine october11

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