By Isabel Mayorga

• Are courtesy and should be written when you receive

merchandise, material, money, or information.

• This letter is nothing but saying a thank you to someone who has

helped or supported you.

• The purpose is simply to tell the recipient that the document has

been received and should not offer any information beyond

that.

Markham’s Cards Gifts

400 Paseo de Peralta, Santafe, I

New Mexico 87501

March 21, 2012

Ms. Gus Andrea

Quality Industries

1876 Magnolia Boulevard

Detroit, Michigan 48233

Dear Ms. Andrea:

We recently received your contract to service all of Quality’s Machines for the next three years.

Thank you for having confidence in our company and we assure you that the contract will be placed in a safe where keep important documents . I suspect you will be hearing from us again.

Sincerely yours,

Isabel Mayorga

Assistant Buyer

Are written for a wide variety of reasons, but they are most often written for one

of four main

purposes:

Provide further information and show continued interest after an interview.

Recap important points or decisions made at a meeting, seminar, workshop, etc.

Reiterate the benefits of a product or service, or demonstrate continued interest in

a client or

potential customer by announcing a special offer.

Remind readers of an upcoming meeting or other important event.

Phrases:

Thank you for your time with me this afternoon…

In addition to experiencing a very enjoyable and informative interview…

I look forward to meeting you again…

Quality Industries

1876 Magnolia Boulevard

Detroit, Michigan 48233

April 13, 2012

Markhams Cards and Gifts

400 Paseo de Peralta, Santa Fe

New México 87501

Dear Sir or Madam:

We sent you a contract and we would like to know the status of service all of Qualitys office machines for the next three years.

We would like to know if you will provide us with that service, because we have not heard about your company. We also need to know when will the service start and how much will it cost.

We expect to hear from you soon.

Sincerely yours,

Gus Andrea

Manager

• Are send it by post card but in a form letter.

• Are effectively transmit clear, correct and complete information.

• Are routine for such business as hotel and travel agency, but

other business may also needed to send them

Fulson Contractor, Inc.

444 Western Avenue

Bouder Colorado 8031

March 27, 2012

Mr. Justin Michaels

622 Garth Street

Bouder Colorado 80321

Dear Mr. Michaels:

I am writing to confirm the lunch in which it will be a pleasure to get together with you on Saturday, April 7 at 1 P:M: in Trattoria de Marco at the Corner of Teth –street and western Avenue.

I am looking forward to meeting with you.

Cordially yours,

Nancy Carson

Architect

• In this letters are necessary to explain what your enclosed check

it for.

• This letter should contain any information regarding your order

that is needed for the proper crediting of your account.

• Include:

• Your account number

• The invoice number

• The amount of the check

Quality Industries

1876 Magnolia, Boulevard

Detroit, Michigan 48233

April 6, 2012

Markham’s Card’s and Gifts

400 Paseo Peralta, Santa Fe

New Mexico 87501

Dear Sir or Madam:

We are enclosing you the check No. 20201 for $610.75. This is the first payment of the contract No. 3230-2.

Please credit to my account No. 3030-7272.

Yours very truly,

Gus Andrea

Sales Manager

• It’s a letter that welcomes the new customer , and it lets them

know how we are going to work with the order.

• -Mentioning the date of the order.

• -Include the invoice number.

• -Explain the date and method of shipment.

• -Acknowledge the method of payment.

• It also has a description of the order to reaffirm the customers

purchase and assure the customer that it will be filled.

Walmart

2019 Logan Street

Paramus, New Jersey 70622

April 10, 2012

Mrs. Roberta Mendoza

BDRM Bedding Store

529 Eaton Avenue

Bethlehem, Pennsylvania 18115

Dear Madam Mendoza:

We would like to take this opportunity to thank you for your recent order of March 31, 2012 and would like to welcome you as a new customer of Walmart.

The first consignment will be shipped on April 15, 2012 by Parcel post on FEDEX with the following items:

50 Beauty Sets Euro Square Pillows

75 Classic Reversible 3-Piece Bedding Comforter Sets.3

30 Timberland Quit sets

The second consignment will be shipped on April 30, which include the Twin and the Queen Microfiber Sheet Sets.

If you would like to have a copy of your invoice No. 233412, Please let me know and I will immediately send it to you.

Cordially,

Roberto Gómez

Manager

• This letter let your customer know that the inquiry will not be

ignored and that it will be responded to as soon as possible.

• Stopgap letter informs your customer that you need time to

process the request.

• You don’t have to commit your employer to any action.

• Some phrases to begin the letter:

• In reply to your letter of...

• In accordance/compliance with your request...

• I regret to inform you that...

Lawson Linen Company

P.O. Box 76, Bloomfield

Mew Jersey, 07006

April 20, 2012

Mrs. Marianne Rollins

44 Ross Avenue

Coldwell, New Jersey 07006

Dear Mrs. Rollins:

Your order for one set of Floral Mist Queen . Size Sheets and pillowcases that you request on April 6, 2012, we cannot send to you yet, because all our factory strike orders have been held up.

We assure that your agreement is progressing and we are expecting a settlement soon. Please do not cancel and we offer you 5% less in your final invoice.

Sincerely,

Isabel Herrera

Assistant Manager

• This letter indicates interest in your company, this letter begin by

• thanking the reader, acknowledging the interest and end by offering

• further assistance.

• The purpose of this letter is to give information.

• You answer by sending a brochure or a catalog and if its confidential you

• explain this in your letter but in a tactfully way.

• Phrases:

• - I have received your letter of … requesting information about …

• -I refer to your enquiry about / relating to …

• -Thank you for your letter of … regarding / concerning / in connection with …

• The Hampshire School of Etiquette

• 1528 SE 3rd Avenue

• Portland, Or 78821-4432

• April 20 th, 2012

• Mrs. Cindy Jonec

• 1234 NE Hancock Drive

• Woodinville, WA 98072

• Dear Mrs. Jones:

• Thank you for your interest in our school of Etiquette. We are glad to supply you with the information of the classes.

• Right now our classes are overwhelming unfortunately, but we will have the next month weekly classes, a special seminar for Etiquette for tweens will be available on Saturday afternoons for the next four weeks.

• We assure you that life skill benefits of this special program will give you daughter total condidence and poise in everyday and a formal situations.

• We hope hearing about you soon. We recommend you to look over the materials.

• Sincerely yours,

•

• Ana Herrera

• Assistant Manager

The referral letter is receive inquiries that can best answered by

another person and explains why and whom it is being

referred.

Phrases:

I am referring your letter to Mr. Tony Ross

In reply to your last letter asking me for opinion about

Maxime Sportswear Manufacturing Con. Inc

842 Seventh Avenue

New York, NY 10018

April 23,2012

Ms.

Cristina Herrera

444 Ross Avenue

New York, NY 07006

Dear Ms. Herrera:

Thank you for your letter of April 20,2012. We cannot provide you this information, because our company does not have the prices for your request.

We are refferring your letter to Mr. Sames Wong at the 4069 Lexington Avenue, New York, NY 10077. We assure you he will be in touch with you soon.

Sincerely yours,

Ana Herrera

Manager

• Are those letters that say «NO» in a polite way. When granting a favor, awarding a contract, hiring an applicant, or making any decision.

• REMEMBER:

• You have to say «no» gracefully.

• Try to maintain goodwill.

• When saying «no», you should never actually use the word «NO».

• Your letter have to be POSITIVE.

• It has to be briefly and friendly.

• Express appreciation for the request.

• Suggest an alternative course of action.

• A «not at this time» refusal keeps open the possibility of future business.

• Horizon Technologies Inc.

325 Bedford Highway

Nashua, N 03055

April 23, 2012

Pacific Gowth Properties

L.P. 2785 Kimberley

Melbourne, Australia

Dear sir or madam:

Thank you for your recent order for the bar-code of scanning equipment . I am pleased that you believe in our company.

However, we cannot provide you a 25 percent volume discount. Right now in upgrading of your equipment because we are providing the same price to all our customers due to the season.

We appreciate youyr preference in our company, we hope to hear from you soon.

Sincerely yours,

Isabel Mayorga

Manager