report on dutch bangla bank ltd

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Introduction Dutch-Bangla Bank is the first bank in Bangladesh to be fully automated and introduce Electronic Banking. The automation was completed in 2003, but further additions and features are continuously being added and upgraded. DBBL has adopted the same exact automation solution used my many international banking giants. Although this was significantly more expensive than other solutions, it is a small price to pay for a client's peace of mind. A DBBL client now has unrivaled access to banking from any DBBL branch, ATM and POS. All of these services are free-of-charge and are surprisingly affordable for everyone. Even though DBBL has invested more in Electronic Banking more than any other bank, the division was never intended to be profitable. It was undertaken with the same mindset DBBL undertakes its Corporate Social Responsibility tasks. This is why you pay barely nothing even though these same services would cost you much more in other countries and other banks. Never has any bank given so much for free. DBBL also has the largest ATM network in Bangladesh. This gives DBBL clients full access to 'anytime anywhere' banking nationwide. All international and many local banks use the DBBL ATM network for their own clients. DBBL has installed over 800 ATMs nationwide. As with most things, ATM access to all DBBL ATMs is unlimited and free for all DBBL clients. If a client of a member bank (not DBBL) uses a DBBL ATM, the member bank may add a transaction charge.DBBL has the largest IT budget in Bangladesh. DBBL maintains the state-of-the-art Electronic-Banking Division. The Electronic-Banking Division oversees and maintains DBBL's investment as well as implementing upcoming projects. DBBL is the only local bank to have a off-site Data Recovery Site (DRS). DRS ensures that customer records are safe, backed-up, and up to date in the event of a major catastrophe at the Electronic-Banking Division headquarters. Since 2004, DBBL has introduced mobile and SMS banking. With a mobile phone, customers can perform many banking operations with their phone. DBBL is a primary license

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Page 1: Report on Dutch Bangla Bank Ltd

Introduction

Dutch-Bangla Bank is the first bank in Bangladesh to be fully automated and introduce Electronic Banking. The automation was completed in 2003, but further additions and features are continuously being added and upgraded. DBBL has adopted the same exact automation solution used my many international banking giants. Although this was significantly more expensive than other solutions, it is a small price to pay for a client's peace of mind.

A DBBL client now has unrivaled access to banking from any DBBL branch, ATM and POS. All of these services are free-of-charge and are surprisingly affordable for everyone. Even though DBBL has invested more in Electronic Banking more than any other bank, the division was never intended to be profitable. It was undertaken with the same mindset DBBL undertakes its Corporate Social Responsibility tasks. This is why you pay barely nothing even though these same services would cost you much more in other countries and other banks. Never has any bank given so much for free.

DBBL also has the largest ATM network in Bangladesh. This gives DBBL clients full access to 'anytime anywhere' banking nationwide. All international and many local banks use the DBBL ATM network for their own clients. DBBL has installed over 800 ATMs nationwide. As with most things, ATM access to all DBBL ATMs is unlimited and free for all DBBL clients. If a client of a member bank (not DBBL) uses a DBBL ATM, the member bank may add a transaction charge.DBBL has the largest IT budget in Bangladesh. DBBL maintains the state-of-the-art Electronic-Banking Division. The Electronic-Banking Division oversees and maintains DBBL's investment as well as implementing upcoming projects. DBBL is the only local bank to have a off-site Data Recovery Site (DRS). DRS ensures that customer records are safe, backed-up, and up to date in the event of a major catastrophe at the Electronic-Banking Division headquarters. Since 2004, DBBL has introduced mobile and SMS banking. With a mobile phone, customers can perform many banking operations with their phone. DBBL is a primary license holder for both VISA and Mastercard. It is authorized to issue and accept payments from both organizations. DBBL also works closely with both organizations to bring you the latest in card technology. DBBL also offer Visa and Mastercard Debit Cards.

History

Dutch-Bangla Bank started operation is Bangladesh's first joint venture bank. The bank was an effort by local shareholders spearheaded by M Sahabuddin Ahmed (founder chairman) and the Dutch company FMO.From the onset, the focus of the bank has been financing high-growth manufacturing industries in Bangladesh. The rationale being that the manufacturing sector exports Bangladeshi products worldwide. Thereby financing and concentrating on this sector allows Bangladesh to achieve the desired growth. DBBL's other focus is Corporate Social Responsibility (CSR). Even though CSR is now a cliché, DBBL is the pioneer in this sector and termed the contribution simply as 'social responsibility'. Due to its investment in this sector, DBBL has become one of the largest donors and the largest bank donor in Bangladesh. The bank has won numerous international awards because of its unique approach as a socially conscious bank. DBBL was the first bank in Bangladesh to be fully automated. The Electronic-Banking

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Division was established in 2002 to undertake rapid automation and bring modern banking services into this field. Full automation was completed in 2003 and hereby introduced plastic money to the Bangladeshi masses. DBBL also operates the nation's largest ATM fleet and in the process drastically cut consumer costs and fees by 80%. Moreover, DBBL choosing the low profitability route for this sector has surprised many critics. DBBL had pursued the mass automation in Banking as a CSR activity and never intended profitability from this sector. As a result it now provides unrivaled banking technology offerings to all its customers. Because of this mindset, most local banks have joined DBBL's banking infrastructure instead of pursuing their own. Even with a history of hefty technological investments and even larger donations, consumer and investor confidence has never waned. Dutch-Bangla Bank stock set the record for the highest share price in the Dhaka Stock Exchange in 2008.

MissionDutch-Bangla Bank engineers enterprise and creativity in business and industry with a commitment to social responsibility. "Profits alone" do not hold a central focus in the Bank's operation; because "man does not live by bread and butter alone".

VisionDutch-Bangla Bank dreams of better Bangladesh, where arts and letters, sports and athletics, music and entertainment, science and education, health and hygiene, clean and pollution free environment and above all a society based on morality and ethics make all our lives worth living. DBBL's essence and ethos rest on a cosmos of creativity and the marvel-magic of a charmed life that abounds with spirit of life and adventures that contributes towards human development.

Core ObjectivesDutch-Bangla Bank believes in its uncompromising commitment to fulfill its customer needs and satisfaction and to become their first choice in banking. Taking cue from its pool esteemed clientele, Dutch-Bangla Bank intends to pave the way for a new era in banking that upholds and epitomizes its vaunted marques "Your Trusted Partner"

The Board

Name Rank

1. Mr. Abedur Rashid Khan2. Mr. Zaheed Hossain Khan3. Mr. Bernhard Frey4. Mr. Sayem Ahmed5. Mr. Md. Fakhrul Islam6. Dr. Irshad Kamal Khan7. Dr. Syed Fakhrul Ameen8. Mr. Chowdhury M. Ashraf

Hossain9. Mr. Md. Yeasin Ali

ChairmanDirector Nominee of Ecotrim Hong Kong LimitedDirectorElected from General Shareholders’ GroupIndependent DirectorDirector from the DepositorsDirector from the Depositors

Ex-officio Director

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The Committees of the Board

Executive committee of the Board of the Directors

Name Rank

1. Mr. Sayem Ahmed

2. Mr. Abedur Rashid Khan

3. Mr. Zaheed Hossain Khan

4. Mr. Md. Yeasin Ali

Chairman

Member

Member

Member

Audit committee of the Board of Directors

Name Rank

1. Mr. Zaheed Hossain Khan

2. Mr. Abedur Rashid Khan

3. Mr. Sayem Ahmed

4. Dr. Irshad Kamal Khan

Chairman

Member

Member

Member

Management Team of DBBL Rank Name Managing Director Mr. Md. Yeasin AliDeputy Managing Director (Operation) Mr. K. Shamshi TabrezDeputy Managing Director (Administration) Mr. Abul Kashem Md. ShirinSenior Executive Vice President Mr. Khan Tariqul Islam

Mr. Md. Mosaddiqur Rahman-Head of GSD, DBBF and M&DD

Executive Vice President

Mr. Ali Ahmed DewanMr. Kazi Towhidul AlamMr. Moyen Uddin AhmedMr. A.H.M. Zahurul IslamMr. A.K.M. Shah AlamMr. Abu Ahmed Siddiquee

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Senior Vice President

Mr. Mohammad Harun AzadMr. Mohammad Abdul MutalibMr. Feroze AlamMr. Iqbal AminMr. Md. Hamidul Haque KhanMr. Nasiruddin AhmedMr. Md. Abul Kashem KhanMr. Md. Abdul Baset KhandakerMr. Md. Shamsuddin Yousuf KhaledMr. Mohd. Rafat Ullah Khan

First Vice President

Dr. Mozammel Hossain Khan(Medical Consultant)Mr. Md. Abdul AwalMr. Jalal Uddin AhmedMr. Md. Jahangir MollahMr. Syed Mahmud Akhter

Vice President

Mr. Muhammad Muhibbullahil BaqiMr. Md. Mohi UddinMr. Abdullah Al KafeeMr. Md. Sirajul IslamMr. Md Ahteshamul Haque KhanMr. K.M. Awlad HossainMr. Mahbub Jan Chowdhury

Major activities Deposits Taking: bank is a place people can save money with trust, it is the feature of

the bank. DBBL is also a bank, so the main task of this bank is to take deposits. By these deposits they can give loans. From the deposits they keep a fix amount as reserve and rest of money they give as loan. It is very normal process and this process is same for all banks. Getting more deposits is depending on the service given by banks. So those banks give more service to the customers they can make more profit.

Giving Loan: to make profit bank has to give loan and it is very essential the economy also. If they do not give loan then the business of that country would not be able to run. DBBL is also running by this way. They are giving different kind of loans like, car loan, education loan, corporate loan, home loan, etc. They make loan from deposits. So get more profit they need more deposit.

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Service to local banks:

1. ATM Sharing

DBBL allows different banks to share its largest ATM network. We (DBBL) do not charge the customers of other banks. However we charge only Tk.10/- per transaction to the customer’s bank whereas our current expenditure is around Tk.40/- per transaction. We are shouldering this subsidy as part of our CSR activities.

At present the following Banks are using our ATM network:

Banks

1. Mutual Trust Bank Ltd.

2. Standard Chartered Bank.

3. Bank Asia Ltd.

4. NCC Bank Limited.

5. Commercial Bank Of Ceylon Limited

6. Prime Bank Limited.

7. United Commercial Bank Ltd.

8. Southeast Bank Limited.

9. City Bank.

10. First Security Bank Limited.

11. Mercantile Bank Limited.

12. Trust Bank.

13. Jamuna Bank Limited.

14. Shahjalal Islami Bank Ltd

2. Co-branded ATM

DBBL provides co-branded ATM booth service to other bank. The signboard of the ATM booth is co-branded i.e., logo and name of both the banks (DBBL and other bank) is written on the sign

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board. DBBL does not charge any fee for the transactions made by the customers of the partner bank on such ATMs. For installing co-branded ATM, DBBL bears all kinds of investment cost including ATM Machine, CCTV, UPS, interior decoration etc. and part of the operation cost like link charge, maintenance of ATM & Booth, and consumable cost. The partner bank provides premises, security guard and cash replenishment service.

3. Card Personalization

DBBL provides card personalization and pre-authorization service to other bank. For Card Personalization, DBBL provides the following services:

• Encoding and embossing on the basic plastic card (EMV or Non-EMV) of other bank.• Photo printing on the basic card.• PIN generation and printing inside the PIN mailer.• Purchasing of plastic card, PIN mailer for the other bank (optional).

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4. Switch Sharing

DBBL operates network of ATM and POS machines that are connected to its Switching Software for processing of financial transactions. The Switching Software also allows other banks and financial institutions to route, process and settle their financial transactions originated through our ATM and POS using their Debit/ Credit Cards.

In addition to the above services, we also provide Pre-authorization (checking the card validity, status and PIN at our Switch-end) services for other Banks at a minimum charge.

Services to Banks outside the Country

We honor Cards of the customers of all the Banks throughout the world:

All cards (VISA, VISA Electron, VISA Plus, Visa Debit, Maestro, MasterCard, Cirrus, Master Debit etc.) issued by different Banks worldwide are accepted at our ATM/POS network.

Corporate Social Responsibility

DBBL as a responsible corporate citizen is fully aware of its responsibility about how its operational activities impact its stakeholders, the economy, the society, its staff and the environment. Conducting business in an ethical way, creating opportunities for business & economic growth, empowering people to fulfill their aspirations, ensuring protection of environment while financing businesses and supporting the distressed people of the society are at the heart of corporate social responsibility policy of DBBL. In DBBL we take this responsibility and believe that responsible conducts are directly correlated with economic & social development of the country.

Commitment to rural area and Supporting SME

DBBL has opened 10 SME service centers mainly in rural area to support SMEs and to bring related low income group under financial intermediation to help them become self reliant and unleash the potential of economic growth in rural area. The centers also facilitate quick transfer of funds from home and abroad to rural people through ATMs at free of cost.

Environment

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DBBL complies with environmental standard while financing industrial projects. Projects with likely adverse impact on environment are strongly discouraged by DBBL. We are trying to incorporate sound environmental management process in business operations of projects financed by us that can ensure healthy and sustainable lives for our future generations. DBBL introduced a guideline demanding assessment of environmental and social impacts of the projects to ensure that operations of the projects would be eco-friendly.Environmental degradation and depletion of natural resources are matters of great concern in Bangladesh like anywhere in the world. Environmental degradation is taking place due to poverty, over population and lack of awareness about the environment. It is manifested by deforestation, destruction of wetlands, depletion of soil nutrients etc. Natural calamities like floods, cyclones and tidal bores also result in severe socio-economic and environmental damage. DBBL has been continuously creating social awareness to protect the environment that is essential for present and future generations. With that end in view, DBBL is regularly advertising in print and electronic media to develop an eco-friendly society for sustainable and healthy human life.

Employees -unleashing the hidden potential

Human resource is the most valuable assets of DBBL. Accordingly how human resource is recruited, trained, developed & motivated has far reaching implication on long term sustainable growth of the Bank. Customers' perception & satisfaction ultimately determines relative or absolute success or failure of an organization. In turn, we need a competent, well trained, committed & motivated team of human resources with positive & sincere attitude towards customers that can build, maintain and strengthen trust & confidence in our customers that is crucial for our success. Accordingly, the Bank's strategy is to attract, retain and motivate the most talented people. The Bank's policy is to look after people who want to make a long-term career with the Bank. DBBL always encourages excellence in performance by rewards and recognition. A number of well thought out policies are in place for welfare of employees in the form of DBBL Superannuation Fund, DBBL Gratuity Fund, House Building Loan Scheme and Car Loan Scheme etc. In order to ensure better healthcare of employees there is a medical consultant at Head Office and selected branches to provide medical advices to employees of the Bank. In addition, a thorough medical checkup facility is provided to each employee on a yearly basis. The corporate culture at DBBL as grew over last 14 years is such that the members of the staff have ample opportunities to take initiative and responsibilities and to unleash their hidden potential to maximize benefits for themselves and for the society. Training

DBBL attaches utmost importance to the development of its employees through continuous training so that DBBL executives can have competitive advantage in the market. The training need of individual employees including training need for introducing new products, services and technology is evaluated on a continuous and systematic way. DBBL executives are encouraged to attend high quality training at home and abroad to develop and broaden existing knowledge and skills and to acquire new skills and expertise. We imparted training to 528 officers in 68 different courses during 2009. The training programs were organized by our own training institute. We also nominated 71 officers to undergo different training programs/courses organized by different organizations like BIBM, Bangladesh Bank Training Academy (BBTA)

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and other similar organizations. In addition, eight executives were sent abroad for attending overseas training and workshop.

Supporting the Society at large

Since inception, as a responsible corporate body, Dutch-Bangla Bank Limited has been playing a pioneering role in implementing social and philanthropic programs to help disadvantaged people of the society. A number of sectors are on the priority list of the Bank. Education, health care, rehabilitation of distressed people and such other programs to redress human sufferings and to improve quality of life are some of the important areas where the Bank carries out its social and philanthropic activities.

Education SectorEducation is a pre-requisite for the overall development of the country. Keeping this view in mind, Dutch-Bangla Bank Limited has been giving priority to the education sector by awarding Scholarship and Fellowship, and making infrastructural development. Some of the programs are enumerated below:

Scholarship ProgramDutch-Bangla Bank Limited (DBBL) has been awarding the largest number of scholarships in Bangladesh for the meritorious and needy students every year since 2001. This scholarship is available for different levels of education such as:

HSC level: Dutch-Bangla Bank Limited awards new scholarships every year for the meritorious and needy students of this level along with the continuation of existing awardees. The students, who have been studying at H.S.C. level after passing S.S.C. examination in the current year, are eligible to apply for scholarship of this level. The scholarships are renewable for the entire academic period of H.S.C. level. Already 745 scholarships have been awarded in this level.

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Graduation level: Every year DBBL awards new scholarships for the meritorious and needy students of this level along with the continuation of existing awardees. The students, who have been studying at graduation level after passing H.S.C. examination in the current year, are eligible to apply for scholarship of this level. The scholarships are renewable for the entire academic period of graduation level. Already 876 scholarships have been awarded in this level.

Under this program a scholarship awardees is provided with the following benefits:

Fellowship Program

Dutch-Bangla Bank Limited has been awarding fellowship for pursuing M.Phil, Doctoral & Post Doctoral degree since 2006. This fellowship is awarded to those researchers engaged in research in various fields like Social, Biological, Medical, Agricultural and Natural Sciences and also engineering at different public universities of Bangladesh in M.Phil., Ph.D. & Post Doctoral Levels. Every year fellowships are awarded to the researchers for the entire period of research work as required by the university curriculum. Already 159 fellowships have been awarded. Under this program a fellowship award is provided with the various benefits.

Health Sector

Smile brighter program for cleft-lip patients

Cleft-lip is far more a social set back than a health problem. Boys and girls cursed with cleft-lips face numerous problems in everyday life ranging from disruption of formal education, attending social ceremonies and impediment at the time of getting married. Considering the gravity of the situation, DBBL has taken the initiative to bring back smile on the face of the boys and girls with cleft-lip through plastic surgery at free of cost since 2003. More than 4,679 numbers of poor cleft-lipped boys & girls have so far been successfully operated upon across the country under the "Smile Brighter" banner. Besides, special camps were arranged under this 'Smile Brighter' program in Dhaka, Savar, Tangail, Mymensingh, Kishoregonj, Sirajgonj, Pabna, Rajshahi, Naogaon, Bogra, Rangpur, Dinajpur, Lalmonirhat, Sylhet, Comilla, Noakhali, Feni, Chittagong, Cox'sBazar, Faridpur, Khulna, Jessore, Kustia, Shatkhira, Barisal, Bhola, etc. As a continuous process, the cleft-lipped boys & girls are being treated across the country for restoration of hope and dignity in their lives.

Cataract operation for underprivileged blind people

Visual impairment is an immense social problem in our country. Cataract is the major cause of blindness. 80% of the affected people can resume vision through cataract operation. A large number of rural poor people are deprived of the opportunity to cure the problem. Keeping their sufferings in mind, Dutch-Bangla Bank Foundation started the program of operating 12,000 underprivileged blind people by providing sophisticated cataract surgery (Intra Ocular Lens) throughout the country in phases since 2008. Up to the year 2009, about 1,750 cataract operations have been completed successfully in different regions of the country.

Medi-Care Services for the rural people

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DBBL has established Rural Medi-Care Service Center at its rural branches of Shimrail, Dania, Gazipur Chowrasta, Board Bazar, Savar Bazar, Baburhat, Patherhat and Hathazari Branch to render free medical services to the rural and destitute people of the adjoining areas especially for the women and children.

Health Infrastructure development

Donation to OGSB Hospital: Obstetrical and Gynaecological Society of Bangladesh (OGSB) is working with poorest of the poor women and children of our country. They have established a four storied Hospital having 20,000 sq. ft. in each floor along with an academic Institute at Mirpur, Dhaka. To meet the increasing demand for services for women and children, the OGSB authority has planned to construct another floor (4th floor, measuring 20,000 sq. ft.) of the hospital which will be solely used for neonatal care for the sick and vulnerable children. Financial support of Taka 20,000,000 was approved in favour of OGSB Hospital and Institute of Reproductive & Child Health, Mirpur, Dhaka for construction of 4th floor of the above mentioned OGSB Hospital at Mirpur, Dhaka.

Donation to ICDDR, B: There is now growing concern about blood safety, equitable access to safe blood and blood products and their safe and rational use in the third world countries. According to the recommendations of WHO, the Bangladesh Government has initiated a strategy to make provision for safe blood transfusion in order to contain the transmission cycle of transfusion associated infections. In this connection, ICDDR, B authority has planned to set up an international standard blood transfusion unit. The Board of Trustees of DBBF approved financial support of Taka 11,476,800 to ICDDR, B Dhaka for setting up of the blood bank with all modern facilities of international standard.

Donating 03 (three) Baby Warmer costing Taka 159,900 to Pediatrics Department, Dhaka Medical College Hospital, for treatment of underweight neonatal patients.

Donating a PC-less multimedia projector costing Taka 61,000 to Department of Pediatrics, Bangabandhu Sheikh Mujib Medical University, Dhaka for better dissemination of knowledge.

Donating a PC-less multimedia projector costing Taka 61,000 to Department of Pediatric Gastroenterology & Nutrition, Bangabandhu Sheikh Mujib Medical University, Dhaka for better dissemination of knowledge.

Donation for medical treatment

Financial assistance of Taka 100,000 to Md. Abul Kalam, of Comilla, for operative treatment of his son. Financial assistance of Taka 100,000 to Bir Sresthho Matiur Rahman Foundation for providing free health services to poor freedom fighters and their school going children.

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Financial assistance of Taka 50,000 to Nahid Anjum, for treatment of cancer.

Financial assistance of Taka 15,185 to Putul Biswas, of Department of Development Studies, Dhaka University, for treatment of her father.

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Economic Contribution

Savings, investments, employment generation, productions, distribution and consumptions are essential part of any economic system. The Bank being a financial intermediary plays a significant role in this process by mobilizing savings & other resources, allocating such resources to productive investments, local & international trades and consumptions. In the process the Bank is directly or indirectly creating a lot of wealth by accelerating economic activities & growth. By offering its unique products & services the Bank is engaged in maximizing savings, investments, productions, trading, employment, consumptions etc. to maximize economic growth and welfare of the society. Therefore banking company is holding a key position in economic and social development of a country. DBBL is a corporate citizen. It cannot act on its own without its stakeholders. The stakeholders as a whole help, direct and monitor the Bank to perform its operations in an effective way to create and maximize value for the economy and society.

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Shareholders provide the vital equity capital, depositors & lenders put their money in the Bank, borrowers take the credits for production, trading or consumptions, employees put their services to serve the customers, and government, Bangladesh Bank and Securities and Exchange Commission provide legal & regulatory framework , infrastructure, economic & business environment etc. to ensure smooth operations of banking activities with transparency and accountability. With the support & resources from various stakeholders, DBBL conducts its businesses to provide services to the customers and society at large and in the process creates and maximizes value for all its stakeholders in a fair, transparent and ethical way. Maximization of profit cannot be the only objective of the Bank, rather maximizing benefits & value for all stakeholders in a fair and balanced way thereby maximizing welfare of the economy & society as a whole is the objective of DBBL. However, profit is also important to give satisfactory returns to all the stakeholders and to ensure sustainable operations, growth and long-term solvency of the Bank which in turns enable the Bank to contribute in a greater way to the economy & society. As DBBL is dependent on its stakeholders to continue its operation and wealth creation activities, therefore, wealth created by the Bank is also distributed to its various stakeholders. Shareholders get dividends, depositors get interest, employees receive salaries and government gets tax, VAT etc.

Measures taken by DBBL to maximize value for its stakeholders and to increase its contribution to the economy & society in a sustainable way,

DBBL as a responsible citizen has taken effective measures to sustain its operations in a sustainable way thereby to increase its contribution to the economy & society. DBBL has undertaken due process, procedures and systems in compliance with best practices in corporate governance, risk management, regulatory requirements, environmental issues, staff welfare, customer services and business practices to strengthen its ability to serve the stakeholders and society increasingly in a greater way.

Some of the measures taken by DBBL to maximize value are given below,

Corporate governance ensuring best practices DBBL complies with good corporate governance practices in line with industry best practices and regulatory requirements ensuring transparency, accountability and fairness at every step of its business operations to maximize performance with governance. Corporate governance practices in DBBL are set out on pages 31 to 37 of this Annual Report.

Managing risks ensuring quality and value of assets and uninterrupted operations

Risk management covering credit risks, operational risks and market risks is at the heart of all business operations and transactions of DBBL. Risk management systems are designed and implemented to ensure quality and value of assets and smooth banking operations and services in a sustainable way to protect interest of shareholders, depositors and all the stakeholders. Risk management system also complies with Bangladesh Bank's core risk management guidelines.

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Maintaining adequate capital and capital adequacy ratio - cushion to absorb the unforeseen shocks

As part of risk management system, it is the policy of DBBL to maintain strong capital adequacy ratio to have sufficient cushion to absorb any unforeseen shocks arising from any potential risk, to ensure long term solvency of the Bank and to help sustainable business and profit growth of the Bank that can maximize value for stakeholders.

At the end of 2009, Bank's regulatory capital reached at Taka 5,900 million as against Taka 4,587 million as at 31 December 2008.

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Sustainable dividend policy to ensure growth and maximize share value

DBBL's dividend policy is designed in a way to ensure sustainable growth of the Bank with strong capital adequacy ratio which must maximize value for shareholders. DBBL paid 50% stock dividend in 2008. The proposed stock dividend for 2009 is 33.33%.

Dividend rate should increase

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Mobilization and allocation of resources in optimum way-extending loans to important sectors at reasonable interest rate and charges

It is the policy of DBBL to mobilize resources from diversified sources to make it cost effective and sustainable to support business growth. Depositors are offered the best technology driven products & services available in the market to encourage them in savings. While resources are allocated at competitive rates preferably in most productive as well as export oriented sectors to maximize economic and social development of the country. Credit-deposit ratio is contained within optimum limits to ensure utilization of resources within tolerable risks. In 2009 total liability, including capital, deposit, borrowing and others increased from Taka 60,619 million to Taka 81,481 million. Loans and advances increased from Taka 41,698 million to Taka 48,411 million.

Extending technology driven services to customers at affordable cost

In DBBL, banking products and services based on latest technology and multiple delivery channels are aimed at faster and better customer services at the doorsteps of customers at affordable cost. At the end of 2009 such services were provided through 79 branches, 10 SME Service Centers, 700 ATMs and a large number of POS terminals spread throughout the country. By providing such services DBBL is enabling the customers to maximize their business potentials and to fulfill their personal aspirations.

Branches and ATM units are increasing that express the progress of the organization

Progressive working environment for staff

A high quality and competent human resource is crucial to continued growth and success of any country which can be achieved by improving skill, knowledge and productivity of employees. DBBL focuses on attracting, developing and motivating the very best individuals in the industry and encouraging professionalism by imparting training to staff both at home and abroad. In order

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to provide better, faster and coordinated services to the clients by a skilled and dedicated team, the Bank has been providing healthy and progressive working environment and competitive compensation package to its workforce.

Contribution to the national exchequer

DBBL made significant contribution to the government in boosting its revenue collection. As per the prevailing law of the country, the Bank being a corporate citizen pays tax and VAT on its own income. Besides, the Bank deducts income tax, VAT and excise duty at source from clients, depositors and suppliers, and deposits the same to the national exchequer. During the year 2009 the Bank contributed Taka 1,245 million to national exchequer as against Taka 1,009 million in the previous year.

Value Added Statement

The value added statement of Dutch-Bangla Bank Limited shows how the value is created and distributed to the different stakeholders of the Bank.

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Economic Value Added (EVA) Statement

Economic Value Added (EVA) is a key performance indicator to measure profitability of a Bank as compared to cost of equity capital. It indicates how much excess value has been created by the Bank for its shareholders after deducting the minimum rate of return required by the shareholders i.e. cost of equity. DBBL has been consistently able to deliver higher EVA to its shareholders:

Economic value added is increasing

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Market Value Added Statement

Market Value Added (MVA) is the difference between the total market value (based on the price quoted in the main bourse of the country) of equity and the total book value of equity of the Bank as at the reporting date. The higher MVA means that the market is confident in sustainable and progressive business and profit growth and cash flows of the Bank. The following table shows that DBBL has been able to earn confidence of the shareholders and market in its ability to deliver higher value to the shareholders in future years:

Market value added is increasing but in a decreasing rate

Financial Progress

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Overall financial position is good. Revenue, profit, assets, loans, deposits, exports and imports are increasing. It expresses the progress of the bank.