report on marketing strategy of surf excel
TRANSCRIPT
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Report on Marketing Strategy of Surf Excel
Presented To
Dr.Ali Askari
Marketing Plan
Presented By
Faizan Raza Khan
Ali Ahmed
Adil Javaid
Ammar Nazeer
Mohammad Uzair
Fakhar
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Acknowledgment
May ALLAH bless me with such kind of dedicated teacher in future.
Thanks to Dr.Ali Askari, under his dynamic guidance I am able to express myself.And I am now at the stage to complete my project. He is beyond my thoughts and
much more than this acknowledgement.
And finally I am thankful that He cooperated with me and appreciated as well. All the
research I have done is due to the skill I required from you. I have tried my best to
provide you the actual facts and figures.
I hope you will surely feel a difference and will appreciate me.
Only your appreciation is my reward.
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Table of Contents
1. Synopsis 4
2. Mission Statement ............. 5
3. Current Marketing Situation..6
o Market
Description..............................................................6
o Product Review
11
o Review of
Competition12
o Review of
Distribution...........................................................14
o Market
Potential..15
4. Swot Analysis.......................................... 16
5. Objectives and Issues ....................................18
6. Marketing Strategies ..............19
Positioning Strategy.....19
Marketing Mix (Product) ....20
Marketing Mix (Price) .22
Marketing Mix (Distribution) .25
Marketing Mix (Promotion) ... 27
Competitive Strategy............31
7. Marketing Research......................................................................................33
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8. Budget............................................................................................................36
9. Control........36
10. Bibliography.......37
Synopsis
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Through this study I obtain information about differentplayers of detergent market.
Through this project I can tell the people about the currentmarket situation of surf excel as viewing the market, which willprovide a picture to how consider the market trends in future.
I am student of Marketing Strategy, so that's why I want toknow about Surf Excel Marketing System.
SURF
Dominating the washing powders markets in Pakistan for four decades; Surfhas continued to change according to consumer needs. Being a pioneer, Surfhad to work hard to gain acceptance in the early days. To educate housewivesabout its use, house to house demonstration were organized in Lahore andKarachi. Free sample and coupons were also distributed to recruit consumer.There has been no looking back since the brand has undergone numerousproduct quality improvements to offer best cleaning results. Over the year, therehas been a shift from cartons to poly ags and emergence of low unit pricepacks.
With continuous technological innovations, the brand has always managed tofight off competition. Surf Excel, which hit the shops recently, has alreadygained a reputation for the best in the market
MISSION STATEMENT
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We are the leading consumer products company in Pakistan, a multinationalwith deep roots in the country.
We serve the everyday needs of all consumers everywhere for foods, hygieneand beauty through branded products and services that deliver the best qualityand value.
Our bands capture the hearts of consumers through outstandingcommunication
Through managing a responsive supply chain, we maximize value fromsuppliers to customers
We are exemplary through our commitment to business ethics, Safety, Health,Environmentalist and involvement in the community.
Current Market Situation
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Market Description
Product Review
A comparison of cost price with sale price of Products in product line.
Surf Excel
Quantity Cost Price in Rupees Sale Price in Rupees
25 grams 4.7 5
50 grams 9.5 10
115 grams 19 20
500 grams 110.50 115
1000 grams 199.50 210
2000 grams 385 405
Unilever Products B.C.G Matrix
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STARPonds skin cream
QUESTION MARK
?
CASH COW
Surf Excel
Sun silk Shampoo
DOG
Lifebuoy Shampoo
Surf Excel:
Surf Excel is a product of Unilever which is at growth stage as it has largemarket.
In Market Surf Excel 50 grams has huge market share with respect to otherSashes.
While demand of 500 grams is very low.50 grams is facilitating the class B and
Lower B.
And 500 grams are facilitating the Class A and Class B+.
A Review of Competition
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Ariel
History
When we talk about P & G then question arises what stands for it,basically it stands for Proctor & Gamble. Basically it came into existencein 1837 in queen city of west.
William Procter quickly established himself as a candle maker. JamesGamble apprenticed himself to a soap maker. Soon they started to workcombine in 1837, a bold new enterprise was born: Procter & Gamble.On
April 12, 1837, William Procter and James Gamble start making and
selling their soap and candles. On August 22, they formalize theirbusiness relationship by pledging $3,596.47 apiece. The formalpartnership agreement is signed on October 31, 1837.
They are also in the process to facilitate on the base of providing washingpowder.
Need
Use for the purpose to wash the cloths
Customer Benefit
Ariel is associating the brand with customer on the bases to give them superior
quality and makes the ground for customer to provide a theme which cause tohave happiness.
TARGET MARKET OF ARIEL
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Ariel has adopted the strategy of market aggregation. ARIEL target marketincludes Middle Class, Upper Middle Class and Upper Classes of thepopulation of Pakistan. The Ladies of Pakistan who are very conscious abouttheir family.
MARKETING POSITIONING
Ariel is considered to be a trusted and premium brand of Pakistan. Procter andGamble is positioning their product in the best of their customer satisfaction. Ascharging money they are positioning their product as best use as well asproviding quality in response.
They are focusing on the quality and they are also in a motive to facilitate thecustomer as providing a whole range which they can.
Price Comparison with different Players
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Brand Name Quantity Price in rupees
Surf Excel 1000 grams 210
Ariel 1000 grams 210
Brite 1000 grams 170
Express Power 1000 grams 125
Bonus 1000 grams 60
A Review of Distribution
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Distributors
Distributors are the institution through which availability of products is possible.Unilevers distributors have a very good relationship with them. and the important thingis that they must integrated into total marketing mix because of time and moneyrequired to setup an efficient channel.
Unilever has Six distributors in Lahore which are as follow.
Allied Marketing at Gulberg II
Shahzad Brothers Enterprises at Murgi Hana
Sigma at Kotlakhpat
Munner & Phips at Sham Nagar
Munner & Phips at Ravi Road
Munner & Phips at Johar Town
DISTRIBUTION STRATEGIES
Unilever uses the following multiple channel of distribution.
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Wholesaler
Distributor
Retailer
Consumer
Company
Consumer
Retailer
Distributor
Company
Unileveruses a lot of distributors and retailers to supply its products in eachmarket where the final customer might reasonably look for it. While appointing adistributor for a particular area, management uses its own judgment to selectsuch a person that has a potential to operate effectively.At present Situation forSurf Excel they are focusing by intensive manners and for new products likeSurf Excel Matic they are focusing the distibution channal by Exclusivemanners.
Effect of Distribution on sales trend
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Designing of channel for Surf Excel
Unilever has adopted the method of intensive distribution for Surf Excelbecause the target market of this product is segmented for washing cloths usingany method.
The customer want to purchase this product from nearest shop as this isconvenience product.
Market Potential
Detergent Market is growing by 16% intensively.
At present Consumer prefer detergent on the base of quality.
Pakistani Peoples are moving from rural areas to urban areas aslife style is changing.
Advertising is promoting the detergents by comparing thefunctionality of different detergents and laundry Soaps.
Increase awareness of usage benefit of detergent.
]
SWOT Analysis
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Strengths
Enjoying economies of scale
Good will in the market
Strong financial position
Surf has become the generic name in detergents
Have Strong distribution channel in Pakistan
Abundant financial resources
Well-known brand name
Well brand image
Committed employees
Weakness
Huge inventory stocks of raw material
Weak spending on R & D
Internal operating problems
Opportunities
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Rapid market growth
Changing customers needs & wants as life style change
To create relation with society on the social marketing basis
Pakistan peoples moves from soap to detergent
Threats
There is very tough competition in detergents markets
Low profit margins
Smuggled brands of CHINA
New competition in the market
Increases in taxes
Increases in prices due to fuel prices
OBJECTIVE
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The objectives of the Surf Excel is
To meet the everyday needs of people everywhere to anticipate theaspirations of consumers and customers and to respond creatively andcompetitively with branded products and services, which raise the quality of life.
Total commitment to exceptional standards of performance and productivity, toworking together effectively and to a willingness to embrace new ideas andlearn continuously.
To maintain highest standards of corporate behavior towards employees,consumers and the societies and world to acquire success.
The major points are as fallows.
Sales growth
Revenue
Market positioning
Enhance Market shares
Customer satisfaction
Goodwill & reputation
Issues
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For Sales growth they need highly intensive distribution andstrong promotions
Unilever is facing competition from P&G as on the base ofdifferent brands market share
Unilever has to maintain its difference from other brands ascreating unique values, that others are not giving with core product.
Sales growth is possible when product remain at fixed price for aspecific time period and this depend on cheapest raw materialhandling and its transporting.
Marketing Strategies
TARGET MARKET OF SURF EXCEL
Surf Excel has adopted the strategy of market aggregation. It is a product byUnilever. SURF EXCEL target market includes Middle Class, Upper MiddleClass and Upper Classes of the population of Pakistan.
Surf Excel target the SOCIAL ECONOMIC CLASS OF A, B+ AND B
Surf Excel has the huge share from major cities.
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MARKETING POSITIONING:
Surf Excel is considered to be a trusted and premium brand because of itsunique association. Unilever is positioning their product in the best of their
customer satisfaction which also differentiate from their competitors. They arecreating environment for people to have a life easy chance.
As regarding the image there is message for the peoples to avoid on theoccasions to restrict when kids are in situation of doing something extraordinary.
They are also positioning as considering the fact of Strongs competition .Sothey are also focusing different type of facilities.
MARKETING mIX
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Product
In product some elements are involved which are Variety, Quality, Size,Features Brand Name, Packaging and Services.
Varity
Surf Excel is at present situation available in two varities
Surf Excel
Surf Excel Matic
Quality
Surf Excel quality is very popular among the peoples as Dominating thewashing powders markets in Pakistan for four decades; Surf has continued tochange according to consumer needs. since the brand has undergonenumerous product quality improvements to offer best cleaning results.
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Brand Name
Surf Excel is not only the product for washing the cloths but also it has createdthe The relation ship with customers as making grounds to promote their kids.
Surf Excel is the brand that is targeting the peoples through believes andvalues. There fore they define there product on the basis of some relatingactivities.
As regarding the image there is message for the peoples to avoid on theoccasions to restrict when kids are in situation of doing something extraordinary.
Parents should encourage them.
Size
Surf Excel is available in different quantities which are as follows
25g, 50sg,115g, 500g, 1kg and 2kg.
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Price
Here the firms have to consider many factors for determining the price.
Selecting the price objective
Analyzing competitors costs,
Prices and offers.
Selecting a pricing method.
Price is simply the cost plus profit of the firm. There are many competitors in themarket. So the firms have to consider about the competitive price whileselecting new price and schemes.
Basic Method of Setting Prices
Unilever is using the following methods for price setting.
Price to Distributors
The company provides products to the distributors forthe prices decided keeping in view the cost, the targetrevenue and competitors prices. All distributors are
being equally treated.
Prices Charged by Distributors to Retailers
Unilever gives margin of certain percentage todistributors so in this way prices to be charged bydistributors to retailers are fixed.
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Prices Charged by Retailers to Ultimate Consumers
Company influences prices charged by retailers. So
retailers are bound to charge fix price to ultimateconsumer
How to set the price of the product
Prices are set by taking into consideration into the prices of the competitors.
As there products are highly quality .so usually they charge highprices. Such like Unilever set low price for Wheel Washing Powderin past. And they are charging price of surf Excel on the base of its
quality.
Prices are set by taking into consideration
What Customer believe for high price & high quality.
There price are high. because they believes in zero defects.
They charge different prices to registered and unregisteredretailers.
Prices are set by taking into consideration the size, type ofproduct.
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List Prices OfSurfExcel
Surf Excel
Quantity Price in rupees
25 grams 5
50 grams 10
115 grams 20
500 grams 115
1 000 grams 210
2000 grams 405
Discounts
A quantity discount is price reduction to those who buy large volumes. This is
given to increase company sales. So that firm can have more revenues.However Unilever is allowing 1% discount to distributors & whole sellers onpurchase of Surf Excel of worth Rs600.
Discounts on payment period
It is a price reduction to buyers who pay their bills promptly. A typical example is2 /10 net 30. Which means payment is due within 30 days and buyer candeduct 2 % by paying the bill within 10 days. But Unilever is not offering suchdiscount. They are dealing on cash basis.
Functional discounts
These are also called trade discount which is offered by this particular firm. Itwill be given to those who perform certain function Such as storing, selling bookkeeping. Surf Excel has own agent or Book keepers. Helium VRCB is companywhich is performing such actions as referring by Unilever
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Credit Terms
Unilever is not operating on the basis of credit terms. The purchaser has to paythe amount within one day.
But listed parties such as Abdul Hameed store, AlGhosia store and Ranastore are being facilitating on 7 days credit.
Place
Registered office
Avari plaza,
Fatima Jinnah Road,
Karachi.
Rahim Yar Khan Factory
Unilever Pakistan limited
Laghari road
Rahim yar khan
Channels
Unilever is focusing on the indirect marketing channels where they sell surfexcel through retailers.
Consumer
Retailer
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Distributor
Company
Locations
As on the basis of Surf Excel Unilever is focusing on all areas through which itis possible to cover different classes needs.
Thats why Unilever products are available at general stores as well asdepartmental stores, eg: Akbari store, Al Fatah & Decent departmental store.
Coverage
Unilever aims to create a long term relationship with customers so they beliefthat this objective will be only fulfill, if they have system to handled the marketsneeds as to reach the product on all areas where its target market exist.
Shelf Spacing
Surf Excel is being position in different departmental store on the base of takingthe a specific area among other brands.
For this purpose Unilever is paying 2 million rupees to Alfatah store asacquiring 40 % area in the detergents.
Assortments
This term refer the situation where products are to be maintain on the basis ofgrading, However Unilever product (Surf Excel) is reliable.
Inventory
As Unilever mostly products are convenience product. So they have to maintaintheir position strong as contains the inventories in huge amounts.Throughwhich it will be possible to facilitate the market on times as placing it afterevery two days.
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Promotion
Promotion consist of a diverse collection of incentive tools, mostly short term,designed to stimulate quicker and greater purchase of particularproduct/services by consumer as the trade.
Unilever Pakistan Limited places their products in local as well as in foreignmarket. They export directly and indirectly. Unilever promote their productsthrough media, and other trade incentives to distributors and wholesalers.
ADVERTISING STRATEGY
MEDIA USE
Unilever Pakistan Limited use radio, TV and Billboards and newspapers foradvertising purposes.
FACTORS FOR DECIDING MEDIA STRATEGY
Which one is more effective
Cost benefit
More access
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PROMOTION CAMPAIGN
INAM HI INAM DOSTI KAY NAMFrom November 2 , 2008 To January 31 , 2009
Promotional activities provides chance to company to communicate with thepotential parties to Beat the drum about it products.
In this scheme company gives the points to whole sellers on the purchasing ofRupees 200. Schdule is as follows.
Brand SKUs Purchasing Points
Surf Excel 25 200 10
Surf Excel 50 200 10
Surf Excel 115 200 10
Surf Excel 500 200 16
Surf Excel 1000 200 16
Surf Excel 2000 200 16
The company sets up the store displays and sales officers make sure thatitems displayed are properly arranged so that they can look attractive oneye contact level. There fore Surf Excel is being shown on the hangers ofthe stores as in return of charges for it.
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Promotion Methods
Advertising.
Newspaper:
Jang and Naway Waqt is being used for advertisement in front page.
Television:
All nationwide channels are being used to run the campaign of Surf Excel.
Unilever has to pay the huge amount for it as advertise through differentchannels, eg: ATV & PTV.
ATVAdvertising Tariff
With Effect From 01 July, 2007
Time SlotRates per Minute
07:00am - 03:59pm25,000+GST
04:00pm - 05:59pm50,000+GST
06:00pm - 06:59pm75,000+GST
07:00 pm - 09:59 pm 100,000+GST
10:00pm -11:59 pm50,000+GST
12:00am - 06:59 pm15,000+GST
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Radio:
FM 100, FM 103 and FM 106.2 is now a days being used.
Road Display:
Bill Boards such like at Chuburji chowk is being used where a kid is showing thefunctionality & Purpose of Surf Excel.
Sales Promotion
Incentives:
Last year Surf Excel was sell as giving 1kg mango on the base of purchasing of1kg Surf Excel at selected areas such as Gulberg.
Samples:
Surf Excel is well known brand therefore there is no need to promote it by
samples.
Personal selling
Order takers:
Company has employees who perform the activity of order taking from differentareas to facilitate the retailers. There usually one day company perform theactivity of order taking and very next day they deliver the Surf Excel to thedestination.
Stalls:
Company arranges their stalls in the exhibition at which the products aredisplayed.
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Public relations
Through Events:
Surf Excel is creating the relation ship with peoples as associating asconsidering the kids importantly because they know that when they will capturethe feelings of the kids they have the strong grounds as this segment is morefavorable.
Surf Excel game masti is a chain of public relations which held over year. Lastyear it was hold at Race Course Park.
Now a days there are focusing on making new playgrounds as demanding 1Reon 1 kg packet.
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Competitive strategy
Competitive strategy
In competitive strategy there are some sort of pressure on you, whichhave, you must the capability to face it like they are
Pressure of Buyers:
When there is a lot of sellers lying in the market then buyer has power toinfluence.
Pressure of Suppliers:
One supplier for a company can exploit the company. There fore SurfExcel has 3 Suppliers for the purpose to bargain with them effectively.
Threats of Substitutes:
In the detergent market people have choices as they can take Surf Excel andAriel alternatively.
Threats of new entrance:
New coming brands of China and other smuggled brands are huge threat forSurf Excel.
As concern of competitive strategy the organizations really should focuson following of three strategies
Differential strategy when we see towards the Unilever they have reallyprovide the good quality products to the consumers like packing andbeautiful appearance with beautiful colors and images as well asUnilever focusing on best quality of Surf Excel as charging thepremium on it.
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Cost leadership strategy as concern of matter with the Unilever theyhave really adopted such techniques, which shows that they have reallyfocused on the cost minimization through adopting different techniques &new modern technologies.
Focus strategy as concern of matter with the Unilever. It is amultinational company so they focus the market segments and put totallytheir intentions to major segments.
Market Research on Surf Excel
Introduction:
We are conducting a research survey on Surf Excel to study its growth.
We need to identify what variables are affecting the sales of Surf Excel.
We really appreciate your value able time and expended cooperation filling inthe information because you are the one who can give us to identify thevariables.
We hereby confirm and assure you that your information been given in thissurvey form would be kept strictly confidential and would not be shared with anyone other research members.
Instruction
This questionnaire is about your personal experience so please read
carefully while attempting it.
Q1. Which washing powder you use for washing cloths?
Surf Excel Ariel Brite Bonus Others
Q2. Surf Excel is better than any other detergent orWashing soap?
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StronglyAgree
AgreeSome WhatAgree
Disagree
StronglyDisagree
Q3. Is Surf Excel Matic is a good product forwashing the cloths in the washing machines?
StronglyAgree
AgreeSome WhatAgree
Disagree
StronglyDisagree
Q4. The result of Washing cloths from Surf Excel isdifferent from other detergents?
Strongly
Agree Agree
Some What
Agree Disagree
StronglyDisagree
Q5. There is difference between Surf Excel and Surf Excel
Matic?
StronglyAgree
AgreeSome WhatAgree
Disagree
StronglyDisagree
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Q6. Choose number for ranking detergents.(1st, 2nd ,3rd, 4th )
Surf Excel Bonus Brite Ariel
Q7. Surf Excel Matic should be available in small size packets?
Yes No
Q8. Surf Excel has develop confidence in kids as promoting them?
Strongly Disagree Disagree Some What Agree Agree Strongly Agree
Q9. Surf Excel Matic should be available at general stores?
Yes No
Q10. Surf Excel Matic is in market after awareness about it purpose and function?
Strongly Disagree Disagree Some What Agree AgreeStrongly Agree
P lease F ill T he F ollowingName__________________________________________Occupation_____________________________________ PhoneNumber__________________________________
Result & Findings
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Which washing powder you use for washing cloths?Surf Excel is better than any other detergent or Washing soap?
Is Surf Excel Matic is a good product for washing the cloths in the washing machines?
Surf Excel Matic is in market after awareness about it purpose and function?
Budget
Per kg revenue is 230 and variable cost is 150
While consumption will be 96000 tons.
There fore break even will be = (96000/230-150)*1000
ControlsCompany deals only in those products that are profitable. If there is any indication that any
product is not profitable company analyzes the reasons and step are taken to overcome the reasons.For this purpose Unilever concern with marketing research firm Aftaab Associates
for marketing
research to gain the information about trend of market . Company also takes into consideration thewelfare of the consumers. It takes into account the taste and habits of the consumer.
There fore company has finished the production of Wheel Washing Powder in past.
It also works for the welfare and interest of Pakistan in the following terms:
BIBLIOGRAPHY
Discussion with Muhammad Imran ( Territory manager)
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Discussion with Adnan A.Butt (Sales Supervisor)
CONSUMER SURVEY
Economic survey of Pakistan
www.google.comwww.wikipedia.com
http://www.google.com/http://www.google.com/http://www.wikipedia.com/http://www.wikipedia.com/http://www.wikipedia.com/http://www.google.com/