report on performance appraisal - copy

8/12/2019 Report on Performance Appraisal - Copy

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A REPORT ON PERFORMANCE

APPRAISAL IN ITC MUGHAL

Submitted By :

RITIKA DIXIT

ITC MUGHAL,FATEHABAD ROAD,TAJ GANJ,

AGRA

Summer training REPORT ON

PERFORMANCE APPRAISAL IN ITC MUGHAL

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GLA UNIVERSITY

Prepare B!"

RITI#A DI$IT

Prepare %&r"

ITC MUGHAL, AGRA

A Rep&rt Su'mitte in Partia( Fu(%i((ment &% t)e

re*uirement &% MASTER OF BUSINESS

ADMINISTRATION FROM GLA UNI+ERSIT

C&mpan! Guie"

AMIT PACHAURI-HUMAN RESOURCE MANAGER

ITC MUGHAL, AGRA

Dte !" #ubmi##i!$:

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DECLARATION CERTIFICATE

I, RITI#A DI$IT, Stude$t O" MBA IN GLA UNI+ERSIT% He&e By De'(&e T)t T)i#

Di##e&tti!$ E$tit(ed *A Study O$ -PERFORMANCE APPRAISAL. At ITC MUGHAL,

AgraI# B#ed O$ My O&i+i$( Re#e&') !& A$d H# N!t Bee$ Submitted .!& T)e A/&d O"

A$y Ot)e& De+&ee, Di0(!m O& .e((!/#)i0 A$d H# N!t Bee$ Pub(i#)ed I$ A$y 1!u&$(2

M+3i$e%

A(( t)e Pe!$# )! He(0ed Me du&i$+ A$d I$ T)e P&e0&ti!$ O" T)i# Re0!&t A&e Du(y

A'$!/(ed+ed% T)e Re#u(t# T)t A&e Pub(i#)ed He&e A&e Pu&e(y .!& A'demi' Pu&0!#e O$(y%

RITI#A DI$IT

/M0B0A1

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AC#NO2LEDGEMENT

T)e /!& /it) t)i# di##e&tti!$ )# bee$ e4te$#i5e $d t&yi$+, but i$ t)e "it 0('e e4'iti$+,

i$#t&u'ti5e, $d "u$% it)!ut )e(0, #u00!&t, $d e$'!u&+eme$t "&!m #e5e&( 0e!$#, I /!u(d

$e5e& )5e bee$ b(e t! "i$i#) t)i# /!&%

I te t)i# !00!&tu$ity t! t)$ t)e -Management Department. !" GLA UNI+ERSIT "!&

+i5i$+ me t)e !00!&tu$ity t! d! t)i# 0&!6e't%

I /!u(d (ie t! '!$5ey my #i$'e&e t)$# t! MR0 AMIT PACHAURI /HR MANAGER1

)i# i$5(ub(e +uid$'e $d e""!&t# t! )e(0 me i$ '!m0(eti$+ my t&i$i$+%

I !/e mu') !" my #i$'e&e +&titude t! MS0 ANUPREET MALI# /TRAINING

MANAGER1, MS0ANUPRIA NAG, S2ATI SHARMA /HR E$ECUTI+E 1 $d MR0

PARUL /HR COORDINATOR1 $d t! (( HR tem /)! tu+)t me (( t)e "u$'ti!$# !"

HR de0&tme$t i$ deti( $d "!& t)ei& '!!0e&ti5e ttitude, /)i') )e(0ed me (!t%

I !/e debt !" +&titude t! (( !" my 0&!"e##! "!& t)ei& +uid$'e $d )e(0%

it) T)$#

RITIKA DIXIT

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TABLE OF CONTENTS

AUTHORI7ATION i

DECLARATION CERTI.ICATE ii

ACKNOLEDGEMENT ii

OB1ECTI8E O. THE PRO1ECT i5

EXECTI8E SUMMAR9 5

CHAPTER 3"

ITC PROFILE

I$t&!du'ti!$

ITC b&$d#

Mi##i!$ $d 5i#i!$ !" ITC

C!&e 5(ue#

G(!b( )!$!u&

Bu#i$e##e# !" ITC

G&!u0 '!m0$ie#

C)apter 4"

Inu5tr! ana(!5i5

H!#0it(ity I$du#t&y

U0'!mi$+ H!te( !" ITC

C)apter 6"

ITC MUGHAL

I$t&!du'ti!$

O&+$i3ti!$( #t&u'tu&e

ITC Mu+)( /&d#

SOT $(y#i# !" ITC Mu+)(

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CHAPTER 7"

PERFORMANCE APPRAISAL

I$t&!du'ti!$ t! 0e&"!&m$'e 00&i#(

Te')$i;ue# !" 0e&"!&m$'e 00&i#(

Pe&"!&m$'e 00&i#( !$ ITC Mu+)( !" $!$-m$+eme$t

Pe&"!&m$'e 00&i#( "!&m !" ITC Mu+)(

P&!'e## !" 0e&"!&m$'e 00&i#( i$ ITC Mu+)(

Re/&d #y#tem

Su++e#ti!$

CHAPTER 7"

RESEARCH METHODOLOG

Dt $(y#i# $d i$te&0&etti!$ !$ t)e b#i# !" P&im&y dt

Le&$i$+ $d i$te&$#)i0

A00e$di4 $d ;ue#ti!$$i&e

Re"e&e$'e

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OBJECTI+E OF THE PROJECT


8/106

E$ECUTI+E SUMMAR

T)e 0&!6e't tit(ed PER.ORMANCE APPRAISAL i$ ITC MUGHAL SHERATON i# bei$+

u$de&te$ i$ t)e HUMAN RESOURCE DEPARTMENT !" t)e ITC MUGHAL HOTEL,

AGRA%

T)e mi$ im !" t)e 0&!6e't i# t! )5e t)!&!u+) u$det$di$+ !" t)e Pe&"!&m$'e A00&i#( i$

ITC MUGHAL HOTEL AGRA, $d it# im0(eme$tti!$ i$ 5&i!u# de0&tme$t !" ITC

MUGHAL, (#! t! "i$d )!/ #ti#"ied t)ey &e b!ut t)e e4i#ti$+ #y#tem $d #u++e#ti$+ me#u&e#

$d &e'!mme$dti!$# t! im0&!5e t)e 0&e#e$t #y#tem, .!& e%+% #etti$+ 0&e-de"i$ed Si(( #et# i$

00&i#( "!&m "!& em0(!yee# /)i') my 5&y ''!&di$+ t! t)ei& de#i+$ti!$ $d u0!$ t)ei&

#e&5i'e# &e$de&ed t! t)e H!te(

T)e P&!6e't de(# /it) !bti$i$+ t)e (e5e( !" e""e'ti5e$e## !" 5&i!u# 5&ib(e# t! t)e #u''e## !"PA% T)i# )(" 0&!5ided me /it) (( &e(e5$t 0!i$t# t! +t)e& i$"!&mti!$ b!ut /)i') 5&ib(e#

&e !& '$ '!$t&ibute t! t)e #u''e## !" PA i$ t)e !&+$i3ti!$%

T)e #e'!$d 0&t de(# /it) t)e 5&i!u# H!#0it(ity I$du#t&y%

I$ !&de& t! !bti$ &e(e5$t i$"!&mti!$ $d dt 'e&ti$ 0e&'e$t+e !" HOD# !" 8&i!u#

De0&tme$t# /e&e '!5e&ed t)&!u+) i$te&'ti!$ $d i$te&5ie/, "!((!/ed by ;ue#ti!$$i&e, /)i')

/# "i((ed u0 by t)em #! # t! $!/ t)e "eedb' !" t)e em0(!yee# $d #u++e#t #!me '!$'&ete

"i$di$+# "!& t)e e""i'ie$t /!&i$+ !" 0e&"!&m$'e 00&i#( #y#tem%

T)e 0&ti'i0$t# (#! &e'!mme$d t)t /it) m!&e 0e&i!di' "!((!/ u0 e5e&y < ye& $d &e5ie/#e##i!$# $')!&ed by i$te&$( HR $d m!&e "!'u# $d #e&i!u#$e## m!$+ t)e 0&ti'i0$t# t! /!&

!$ t)e 'ti!$ 0($# /i(( &e#u(t bette& Pe&"!&m$'e A00&i#(%

T)e #tudy )e(0ed me t! 0&!5ide b#e "!& de#i+$i$+ $e/ Pe&"!&m$'e A00&i#( .!&m !" t)e

!&+$i3ti!$ $d &e'!mme$d be(( #)0e 'u&5e%

.u&t)e& $ $(y#i# )# bee$ d!$e t! $!/ t)e +0 i$ t)e 0&e#e$t 00&i#( #y#tem $d b#ed !$

t)t #u++e#ti!$# )5e bee$ mde /it) t)e !b6e'ti5e !" 0!te$ti(%

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ITC

HISTOR AND E+OLUTION

ITC /# i$'!&0!&ted !$ Au+u#t >@,


10/106

ITC85 9&rp&rate 5trategie5 are "

C&ete mu(ti0(e d&i5e !" +&!/t) by de5e(!0i$+ 0!&t"!(i! !" /!&(d '(## bu#i$e##e# t)t

be#t mt')e# !&+$i#ti!$( '0bi(ity /it) !00!&tu$itie# i$ d!me#ti' $d e40!&t m&et#%

C!$ti$ue t! "!'u# !$ t)e ')!#e$ 0!&t"!(i! !" .MCG, H!te(#, P0e&, P0e&b!&d#

P'+i$+% A+&i Bu#i$e## $d I$"!&mti!$ Te')$!(!+y%

Be$')m& t)e )e(t) !" e') bu#i$e## '!m0&e)e$#i5e(y '&!## t)e '&ite&i !" M&et

St$di$+, P&!"itbi(ity $d I$te&$( 8it(ity%

E$#u&e t)t e') !" it# bu#i$e##e# i# /!&(d '(## $d i$te&$ti!$((y '!m0etiti5e%

E$)$'e t)e '!m0etiti5e 0!/e& !" t)e 0!&t"!(i! t)&!u+) #y$e&+ie# de&i5ed by b(e$di$+

t)e di5ee #i((# $d '0bi(itie# &e#idi$+ i$ ITCJ# 5&i!u# bu#i$e##e#%

C&ete di#t&ibuted (ede)i0 /it)i$ t)e !&+$i#ti!$ by $u&tu&i$+ t(e$ted $d "!'u#ed

t!0 m$+eme$t tem# "!& e') !" t)e bu#i$e##e#%

C!$ti$u!u#(y #t&e$+t)e$ $d &e"i$e C!&0!&te G!5e&$$'e 0&!'e##e# $d #y#tem# t!

't(y#e t)e e$t&e0&e$eu&i( e$e&+ie# !" m$+eme$t by #t&ii$+ t)e +!(de$ b($'e bet/ee$

e4e'uti5e "&eed!m $d t)e $eed "!& e""e'ti5e '!$t&!( $d ''!u$tbi(ity%

ITC BRANDS

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ITC i# !$e !" I$di# "!&em!#t 0&i5te #e't!& '!m0$ie# /it) m&et '0it(i3ti!$ !" !5e& US

>> bi((i!$ $d tu&$!5e& !" !5e& US bi((i!$% ITC i# &ted m!$+ t)e !&(d# Be#t Bi+C!m0$ie#, A#i# .b $d t)e !&(d# M!#t Re0utb(e C!m0$ie# by .!&be# m+3i$e,

m!$+ I$di# M!#t Re#0e'ted C!m0$ie# by Bu#i$e## !&(d $d m!$+ I$di# M!#t 8(ub(e

C!m0$ie# by Bu#i$e## T!dy% ITC &$# m!$+ I$di#


12/106

e-C)!u0( i$ititi5e i# e$b(i$+ I$di$ +&i'u(tu&e #i+$i"i'$t(y e$)$'e it# '!m0etiti5e$e## by

em0!/e&i$+ I$di$ "&me t)&!u+) t)e 0!/e& !" t)e I$te&$et% T)i# t&$#"!&mti!$( #t&te+y,

/)i') )# (&edy be'!me t)e #ub6e't mtte& !" '#e #tudy t H&5&d Bu#i$e## S')!!(, i#

e40e'ted t! 0&!+&e##i5e(y '&ete "!& ITC )u+e &u&( di#t&ibuti!$ i$"t&u'tu&e, #i+$i"i'$t(ye$)$'i$+ t)e C!m0$y# m&eti$+ &e')%

ITC# /)!((y !/$ed I$"!&mti!$ Te')$!(!+y #ub#idi&y, ITC I$"!Te') I$di Ltd, 0&!5ide# IT

#e&5i'e# $d #!(uti!$# t! (edi$+ +(!b( 'u#t!me% ITC I$"!Te') )# '&5ed $i')e "!& it#e(" by

dd&e##i$+ 'u#t!me& ')((e$+e# t)&!u+) i$$!5ti5e IT #!(uti!$#%

ITC# 0&!du'ti!$ "'i(itie# $d )!te(# )5e /!$ $ume&!u# $ti!$( $d i$te&$ti!$( /&d# "!&

;u(ity, 0&!du'ti5ity, #"ety $d e$5i&!$me$t m$+eme$t #y#tem#% ITC /# t)e "it '!m0$y

i$ I$di t! 5!(u$t&i(y #ee '!&0!&te +!5e&$$'e &ti$+%

ITC em0(!y# !5e& >, 0e!0(e t m!&e t)$ (!'ti!$# '&!## I$di% T)e C!m0$y

'!$ti$u!u#(y e$de5! t! e$)$'e it# /e(t) +e$e&ti$+ '0bi(itie# i$ +(!b(i3i$+

e$5i&!$me$t t! '!$#i#te$t(y &e/&d m!&e t)$ ?,?, #)&e)!(de, "u("i(( t)e #0i&ti!$# !" it#

#te)!(de $d meet #!'iet( e40e'tti!$#% T)i# !5e&-&')i$+ 5i#i!$ !" t)e '!m0$y i#

e40&e##i5e(y '0tu&ed i$ it# '!&0!&te 0!#iti!$i$+ #tteme$t: E$du&i$+ 8(ue% .!& t)e $ti!$ .!&

t)e S)&e)!(de&

THE ITC +ISION AND MISSION

THE ITC8S +ISION

Su#ti$ ITC# 0!#iti!$ # !$e !" I$di# m!#t 5(ub(e '!&0!&ti!$# t)&!u+) /!&(d '(##

0e&"!&m$'e, '&eti$+ +&!/i$+ 5(ue "!& t)e I$di$ e'!$!my $d t)e C!m0$yJ# #te)!(de

THE ITC8S MISSION

T! e$)$'e t)e /e(t) +e$e&ti$+ '0bi(ity !" t)e e$te&0&i#e i$ +(!b(i3i$+ e$5i&!$me$t,

de(i5e&i$+ #u0e&i!& $d #u#ti$b(e #te)!(de& 5(ue%

Bu5ine55 &% ITC

ITC i# t)e m&et (ede& i$ 'i+&ette# i$ I$di% it) it# /ide &$+e !" i$5(ub(e b&$d#, it )#

(ede)i0 0!#iti!$ i$ e5e&y #e+me$t !" t)e m&et% It# )i+)(y 0!0u(& 0!&t"!(i! !" b&$d#

i$'(ude# I$#i+$i, I$di Ki$+#, C(##i', G!(d .(e, Si( Cut, N5y Cut, S'i##!, C0#t$,

Be&e(ey, B&i#t!( $d .(e%

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ITC mde it# e$t&y i$t! t)e b&$ded 0'+ed .!!d# bu#i$e## i$ Au+u#t >< /it) t)e (u$')

!" t)e Kit')e$# !" I$di b&$d% A m!&e b&!d-b#ed e$t&y )# bee$ mde #i$'e 1u$e >> /it)

b&$d (u$')e# i$ t)e C!$"e'ti!$e&y, St0(e# $d S$' .!!d# #e+me$t#%

T)e 0'+ed "!!d# bu#i$e## i# $ ide( 5e$ue t! (e5e&+e ITC# 0&!5e$ #t&e$+t)# i$ t)e &e# !"

)!#0it(ity $d b&$ded 'ui#i$e, '!$tem0!&&y 0'+i$+ $d #!u&'i$+ !" +&i'u(tu&(

'!mm!ditie#% ITC# /!&(d "m!u# &e#tu&$t# (ie t)e Bu)& $d t)e Dum Pu)t, $u&tu&ed by

t)e C!m0$y# H!te(# bu#i$e##, dem!$#t&te t)t ITC )# dee0 u$det$di$+ !" t)e I$di$

0(te $d t)e e40e&ti#e &e;ui&ed t! t&$#(te t)i# $!/(ed+e i$t! de(i+)t"u( di$i$+ e40e&ie$'e#

"!& t)e '!$#ume&%

T)e .!!d# bu#i$e## i# t!dy &e0&e#e$ted i$ @ 'te+!&ie# i$ t)e m&et% T)e#e &e:

Redy T! Et .!!d#

St0(e#

C!$"e'ti!$e&y

S$' .!!d#

I$ !&de& t! ##u&e '!$#ume !" t)e )i+)e#t #t$d&d# !" "!!d #"ety $d )y+ie$e, ITC i# e$++ed

i$ ##i#ti$+ !ut#!u&'ed m$u"'tu&e i$ im0(eme$ti$+ /!&(d-'(## )y+ie$e #t$d&d# t)&!u+)

HACCP 'e&ti"i'ti!$% T)e u$/5e&i$+ '!mmitme$t t! i$te&$ti!$((y be$')m&ed ;u(ity

#t$d&d# e$b(ed ITC t! &0id(y +i$ m&et #t$di$+ i$ (( it# b&$d#:

Kit')e$# !" I$di

A#)i&5d

Su$"e#t

mi$t-!

C$dym$

Bi$+!

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LIFESTLE RETAILING

ITCJ# Li"e#ty(e Reti(i$+ Bu#i$e## Di5i#i!$ )# e#tb(i#)ed $ti!$/ide &eti(i$+ 0&e#e$'e

t)&!u+) it# i((# Li"e#ty(e ')i$ !" e4'(u#i5e #0e'i(ty #t!&e#% i((# Li"e#ty(e, t)e "#)i!$

de#ti$ti!$, !""e tem0ti$+ ')!i'e !" i((# C(##i' /!& /e&, i((# S0!&t &e(4ed /e&,i((#

C(ub(i"e e5e$i$+ /e&, "#)i!$ ''e##!&ie# $d E##e$3 Di i((# $ e4'(u#i5e &$+e !" "i$e

"&+&$'e# $d bt) b!dy '&e 0&!du't# $d .im Di i((# - &$+e !" 0&emium #)m0!!#

$d #)!/e& +e(#% i((# Li"e#ty(e )# (#! i$t&!du'ed i((# Si+$tu&e de#i+$e& /e&, de#i+$ed by

t)e (edi$+ de#i+$e !" t)e '!u$t&y%

it) di#ti$'ti5e 0&e#e$'e '&!## #e+me$t# t t)e 0&emium e$d, ITC )# (#! e#tb(i#)ed 1!)$

P(ye # b&$d t)t !""e '!m0(ete "#)i!$ /&d&!be t! t)e m(e y!ut) !" t!dy% it) it#

b&$d#, ITC i# '!mmitted t! bui(d d!mi$$t 0&e#e$'e i$ t)e 00&e( m&et t)&!u+) &!bu#t

0!&t"!(i! !" !""e&i$+#%

PERSONAL CARE

I$ (i$e /it) ITC# #0i&ti!$ t! be I$di# 0&emie& .MCG '!m0$y, &e'!+$i3ed "!& it# /!&(d-

'(## ;u(ity $d e$du&i$+ '!$#ume& t&u#t, ITC "!&yed i$t! t)e Pe!$( C&e bu#i$e## i$ 1u(y

>% I$ t)e #)!&t 0e&i!d #i$'e it# e$t&y, ITC )# (&edy (u$')ed $ &&y !" b&$d#% ITC#

0e!$( '&e 0!&t"!(i! b&i$+# /!&(d-'(## 0&!du't# %

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ITC# Pe!$( C&e 0!&t"!(i! u$de& t)e E##e$3 Di i((#, .im Di i((#, 8i5e( Di i((#

8i5e( U(t&P&!, 8i5e( $d Su0e&i b&$d# )# &e'ei5ed e$'!u&+i$+ '!$#ume& &e#0!$#e $d i#

bei$+ 0&!+&e##i5e(y e4te$ded $ti!$((y%

T)e 0&!du't "!&mu(ti!$# u#e i$te&$ti!$((y &e'!+$i#ed #"e i$+&edie$t#, #ub6e'ted t! t)e )i+)e#t

#t$d&d# !" #"ety $d 0e&"!&m$'e%

EDUCATION AND STATIONER/PRODUCTS1

ITC mde it# e$t&y i$t! t)e #tti!$e&y bu#i$e## i$ t)e ye& >> /it) it# 0&emium &$+e !"

$!teb!!#, "!((!/ed i$ t)e ye& >? /it) t)e m!&e 0!0u(& &$+e t! u+me$t it# !""e&i$+%

T!dy, ITC '!$ti$ue# t! b(e$d it# '!&e '0bi(itie# t! m&et +&!/i$+ &$+e !" edu'ti!$ $d

#tti!$e&y 0&!du't#% T)e#e '0bi(itie# i$'(ude,

% M$u"'tu&e& !" I$di# "it O3!$e t&eted e$5i&!$me$t "&ie$d(y E(eme$t( C)(!&i$e .&ee

EC.= 0u(0, 00e& $d 00e&b!&d%

b% K$!/(ed+e !" im+e 0&!'e##i$+, 0&i$ti$+ '!$5ei!$ +&$e&ed "&!m it# P'+i$+

P&i$ti$+ Bu#i$e##%

'% B&$d Bui(di$+ T&de M&eti$+ Di#t&ibuti!$ #t&e$+t)# &e#ide$t i$ it# .MCG

Bu#i$e##%

ITC# Edu'ti!$ $d Stti!$e&y P&!du't# &e m&eted u$de& t)e b&$d# C(##mte $d

P0e&&"t%

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T)e C(##mte &$+e !" 0&!du't# i# t&+eted t #ti#"yi$+ edu'ti!$ #tti!$e&y $eed# !"

#tude$t# y!u$+ du(t#% T)e 0&!du't &$+e i$'(ude# N!teb!!#, Mt) I$#t&ume$t#, S')!(#ti'

P&!du't# # /e(( # &iti$+ I$#t&ume$t#%

SAFET MATCHES

A# 0&t !" it# #t&te+i' i$ititi5e t! '&ete mu(ti0(e d&i5e !" +&!/t) i$ t)e .MCG #e't!&, ITC

'!mme$'ed m&eti$+ #"ety mt')e# #!u&'ed "&!m t)e #m((-#'(e #e't!&% T)e Mt')e#

bu#i$e## (e5e&+e# t)e '!&e #t&e$+t)# !" ITC i$ m&eti$+ $d di#t&ibuti!$, b&$d bui(di$+,

#u00(y ')i$ m$+eme$t $d 00e&b!&d 0'+i$+ t! !""e& I$di$ '!$#ume )i+) ;u(ity

#"ety mt')e#%

ITCJ# &$+e !" S"ety mt')e# i$'(ude 0!0u(& b&$d# (ie i K$!, M$+(dee0, Aim, Aim Me+

$d Aim Met&!%

AGARBATTIS

A# 0&t !" ITC# bu#i$e## #t&te+y !" '&eti$+ mu(ti0(e d&i5e !" +&!/t) i$ t)e .MCG #e't!&, t)e

C!m0$y '!mme$'ed m&eti$+ A+&btti# I$'e$#e Sti'#= #!u&'ed "&!m #m((-#'(e $d

'!tt+e u$it# i$ >?% ITC im# t! e$)$'e t)e '!m0etiti5e$e## !" t)e #m(( $d medium #'(e

#e't! t)&!u+) it# '!m0(eme$t&y RD b#ed 0&!du't de5e(!0me$t $d #t&e$+t)# i$ t&de

m&eti$+ $d di#t&ibuti!$%

M$+(dee0 A+&btti# &e 5i(b(e i$ /ide &$+e !" "&+&$'e# (ie R!#e, 1#mi$e,

B!u;uet,S$d(/!!d, Md)u&, Du&b&, T&$+i$i, A$u#)&i, A$$t) $d M!+&%

PAGE 16


17/106

PAPERBOARD AND SPECIALT PAPERS

ITC# P0e&b!&d# $d S0e'i(ty P0e Di5i#i!$ i# I$di# (&+e#t, te')$!(!+i'((y d5$'ed $d

m!#t e'!-"&ie$d(y, 00e& $d 00e&b!&d# bu#i$e##% T)e bu#i$e## 'te t! /ide #0e't&um !"

0'+i$+, +&0)i', '!mmu$i'ti!$, /&iti$+, 0&i$ti$+ $d #0e'i(ty 00e& &e;ui&eme$t# t)&!u+)

it# "!u& /!&(d-'(## m$u"'tu&i$+ u$it#, #(e# !""i'e# $d $et/!& !" m!&e t)$ de(e i$

I$di, (!$+ /it) $ i$te&$ti!$( t&de $et/!& !"


18/106

M&i$e P&!du't# - S)&im0# $d P&/$#

P&!'e##ed .&uit# - .&uit Pu&ee#2C!$'e$t&te#, IQ.2.&!3e$ .&uit#, O&+$i' .&uit P&!du't#,

.&e#) .&uit#

C!""ee S0i'e# - C!""ee, B(' Pe00e&, C)i((y, Tu&me&i', Gi$+e&, Ce(e&y $d !t)e& Seed

S0i'e#

LEAF TABACCO,SPICES AND AGRI INPUTS

ITC i# t)e (&+e#t buye&, 0&!'e##!& $d e40!&te& !" (e" t!b''!# i$ I$di - '&eti$+ +(!b(

be$')m& # t)e #i$+(e (&+e#t i$te+&ted #!u&'e !" ;u(ity t!b''!#% Se&5i$+ 'u#t!me i$

'!u$t&ie# '&!## m!&e t)$ F de#ti$ti!$#, ITC '!-'&ete# $d de(i5e 5(ue t e5e&y #t+e !"

t)e (e" t!b''! 5(ue ')i$%

Spi9e5

I$ 0uuit !" $e/ d&i5e !" +&!/t), ITC i# ++&e##i5e(y e40(!&i$+ #t&te+i' +&!/t) !00!&tu$itie#

by i$$!5ti5e(y b(e$di$+ $d e4te$di$+ t)e C!m0$y# 0&!5e$ '!m0ete$'ie# i$ t)e 0&!'u&eme$t

$d 0&!'e##i$+ !" +&i'u(tu&( 0&!du't#, #t!&+e, #u00(y ')i$ $d #(e# m$+eme$t% C(!#e(y

d!5eti(i$+ /it) t)i# #t&te+i' e$de5!u&, ITC# Le" T!b''! bu#i$e## )# #u''e##"u((y 5e$tu&ed

i$t! #0i'e# $d )# mde i$&!d# i$t! 5&i!u# !t)e& #t&em# !" bu#i$e##%

Agri Input5 Bu5ine55

ITC# A+&i I$0ut# bu#i$e## 'ti5e(y e$'!u&+e# t)e "&mi$+ '!mmu$ity t! u#e 6udi'i!u#

'!mbi$ti!$ !" !&+$i' $d ')emi'( i$0ut# t!/&d# i$te+&ted '&!0 m$+eme$t ICM= "!&

#u#ti$b(e +&i'u(tu&e /it) "!'u# !$ 0&!du'ti5ity $d ;u(ity%

PAGE 18


19/106

T)e bu#i$e## '!$'e$t&te# i$:

Re#t!&i$+ #!i( "e&ti(ity $d im0&!5i$+ i$0ut u#e e""i'ie$'y t)&!u+) 0&ude$t u#e !" e'!-"&ie$d(y

+&i i$0ut#%

Edu'ti$+ t)e "&me !$ u#e !" e'!-"&ie$d(y i$0ut# t)&!u+) dem!$#t&ti!$#, di&e't

'!$t't $d m## 'm0i+$#%

E4te$di$+ t)e be$e"it# !" I$te+&ted Nut&ie$t $d Pe#t M$+eme$t 0&'ti'e# t! mu(titude

!" "&me%

O""e&i$+ 0(tte& !" $ut&iti5e $d ;u(ity +&i'u(tu&( 0&!du'e "&ee "&!m )&m"u(

')emi'(#%

INFORMATION TECHNOLOG

PAGE 19


20/106

ITC I$"!te'), +(!b( IT #e&5i'e# '!m0$y, i# t!dy !$e !" I$diJ# "#te#t +&!/i$+ IT

#e&5i'e# $d #!(uti!$# 0&!5ide%

B#ed !ut !" 0i'tu&e#;ue ? '&e 'm0u# i$ t)e )e&t !" B$+(!&e 'ity, ITC I$"!te'), t)&!u+)

/)!((y-!/$ed #ub#idi&ie# i$ t)e UK $d US, 0&!5ide# !ut#!u&'ed IT #e&5i'e# $d #!(uti!$# t!

(edi$+ +(!b( 'u#t!me%

ITC I$"!te') !""e IT #e&5i'e# $d #!(uti!$# '&!## "i5e ey i$du#t&y 5e&ti'(#: B$i$+,

.i$$'i( Se&5i'e# I$#u&$'e B.SI=, C!$#ume& P'+ed G!!d# CPG= Reti(,

M$u"'tu&i$+ E$+i$ee&i$+ Se&5i'e#, T&5e(, H!#0it(ity T&$#0!&tti!$ $d Medi

E$te&ti$me$t%

CORE +ALUES

PAGE 20


21/106

ITC# C!&e 8(ue# &e imed t de5e(!0i$+ 'u#t!me&-"!'u#ed, )i+)-0e&"!&m$'e !&+$i#ti!$

/)i') '&ete# 5(ue "!& (( it# #te)!(de:

Tru5tee5)ip

A# 0&!"e##i!$( m$+e, /e &e '!$#'i!u# t)t ITC )# bee$ +i5e$ t! u# i$ t&u#t by (( !u&

#te)!(de% e /i(( 'tu(i#e #te)!(de& 5(ue $d i$te&e#t !$ (!$+ te&m #u#ti$b(e b#i#%

Cu5t&mer F&9u5

e &e (/y# 'u#t!me& "!'u#ed $d /i(( de(i5e& /)t t)e 'u#t!me& $eed# i$ te&m# !" 5(ue,

;u(ity $d #ti#"'ti!$%

Re5pe9t F&r Pe&p(e

e &e &e#u(t !&ie$ted, #etti$+ )i+) 0e&"!&m$'e #t$d&d# "!& !ue(5e# # i$di5idu(# $d

tem#%

e /i(( #imu(t$e!u#(y &e#0e't $d 5(ue 0e!0(e $d u0)!(d )um$$e## $d )um$ di+$ity%

e '$!/(ed+e t)t e5e&y i$di5idu( b&i$+# di""e&e$t 0ee'ti5e# $d '0bi(itie# t! t)e tem

$d t)t #t&!$+ tem i# "!u$ded !$ 5&iety !" 0ee'ti5e#%

e /$t i$di5idu(# t! d&em, 5(ue di""e&e$'e#, '&ete $d e40e&ime$t i$ 0uuit !"

!00!&tu$itie# $d ')ie5e (ede)i0 t)&!u+) tem/!&%

E


22/106

e /i(( '!$#t$t(y 0uue $e/e& $d bette& 0&!'e##e#, 0&!du't#, #e&5i'e# $d m$+eme$t

0&'ti'e#%

Nati&n Orientati&n

e &e /&e !" !u& &e#0!$#ibi(ity t! +e$e&te e'!$!mi' 5(ue "!& t)e Nti!$% I$ 0uuit !" !u&

+!(#, /e /i(( me $! '!m0&!mi#e i$ '!m0(yi$+ /it) 00(i'b(e (/# $d &e+u(ti!$# t ((

(e5e(#%

ITC TODA

= )e$ y!u 6!i$ ITC, y!u be'!me membe& !" !$e !" I$di# m!#t 5(ub(e $d dmi&ed mu(ti-

Bu#i$e##, 0&!"e##i!$((y m$+ed bu#i$e## e$te&0&i#e#%

= ITC i# t!dy, di5ei"ied mu(ti-bu#i$e## '!$+(!me&te /it) m&et '0it(i#ti!$ !" !5e& US ?? bi((i!$ $d tu&$!5e& !" !5e& US F bi((i!$, /it) di5ei"ied 0!&t"!(i! !" bu#i$e##e#

#0$$i$+ .#t M!5i$+ C!$#ume& G!!d#, P0e& P'+i$+, H!te(#, A+&i Bu#i$e## $d

I$"!&mti!$ Te')$!(!+y% Cu&&e$t(y t)e ITC +&!u0 em0(!y# m!&e t)$ >, 0e!0(e i$ it#

m$u"'tu&i$+ "'i(itie#, !""i'e# $d )!te(# t m!&e t)$ (!'ti!$# '&!## I$di%

= But e5e$ m!&e im0!&t$t(y, ITC t!dy i# &e'!+$i#ed # +(!b( e4em0(& "!& it# #u#ti$bi(ity

0&'ti'e#% ITC )# $!t !$(y '&eted #u#ti$b(e (i5e(i)!!d# "!& !5e& mi((i!$ 0e!0(e but i# (#!

t)e !$(y '!m0$y !" it# #i3e $d di5eity i$ t)e /!&(d t! be te&, C&b!$ # /e(( $d S!(id

#te Re'y'(i$+ 0!#iti5e% At ITC /e "i&m(y be(ie5e i$ 0utti$+ t)e '!u$t&y be"!&e '!&0!&ti!$,

$d '!&0!&ti!$ be"!&e #e(", t)e&eby (i5i$+ !u& '&ed! Let# Put I$di .it%

POLIC ON HUMAN RIGHTS

ITC be(ie5e# t)t (( it# em0(!yee# mu#t (i5e /it) #!'i( $d e'!$!mi' di+$ity $d "&eed!m,

&e+&d(e## !" $ti!$(ity, +e$de&, &'e, e'!$!mi' #ttu# !& &e(i+i!$% I$ t)e m$+eme$t !" it#

bu#i$e##e# $d !0e&ti!$# t)e&e"!&e, ITC e$#u&e# t)t it u0)!(d# t)e #0i&it !" )um$ &i+)t# #

e$#)&i$ed i$ e4i#ti$+ i$te&$ti!$( #t$d&d# #u') # t)e U$i5e( De'(&ti!$ $d t)e

.u$dme$t( Hum$ Ri+)t# C!$5e$ti!$# !" t)e ILO%

P&(i9!ITC u0)!(d# i$te&$ti!$( )um$ &i+)t# #t$d&d#, d!e# $!t '!$d!$e )um$ &i+)t# bu#e#, $d

'&ete# $d $u&tu&e# /!&i$+ e$5i&!$me$t /)e&e )um$ &i+)t# &e &e#0e'ted /it)!ut 0&e6udi'e%

Imp(ementati&n

T)e C!&0!&te Hum$ Re#!u&'e# "u$'ti!$ !" ITC i# &e#0!$#ib(e "!& t)e Hum$ Ri+)t# P!(i'y

de#i+$, im0(eme$tti!$ $d u0dti!$%

PAGE 22


23/106

T)e 0!(i'y i# im0(eme$ted t (( (!'ti!$# !" ITC t)&!u+) #et !" #e0&te 0!(i'ie# $d

0&!'edu&e# '!5e&i$+ e') !" t)e mi$ '!$#titue$t# !" )um$ &i+)t# 00(i'b(e t t)e /!&0('e#%

M&nit&ring > AuitT)e ##e##me$t 0&!'edu&e# "!& di""e&e$t '!$#titue$t# !" t)i# 0!(i'y &e de"i$ed +i$#t e')

#0e'i"i' 0!(i'y%

GLOBAL HONOUR

= ITC '!$#t$t(y e$de5!u t! be$')m& it# 0&!du't#, #e&5i'e# $d 0&!'e##e# t! +(!b(

#t$d&d#% T)e C!m0$y# 0uuit !" e4'e((e$'e )# e&$ed it $ti!$( $d i$te&$ti!$( )!$!u%

ITC i# !$e !" t)e ei+)t I$di$ '!m0$ie# t! "i+u&e i$ .!&be# A-Li#t "!& >@, "etu&i$+ @ !"

t)e /!&(d# be#t bi+ '!m0$ie#% .!&be# )# (#! $med ITC m!$+ A#i#.b $d t)e

!&(d# M!#t Re0utb(e C!m0$ie#%

ITC )a5 5e:era( %ir5t5 t& it5 9reit"

= ITC i# t)e "it "&!m I$di $d m!$+ t)e "it


24/106

= T)e C!m0$y# G&ee$ Le" T)&e#)i$+ 0($t# t C)i&( $d A$0&ti i$ A$d)& P&de#) &e t)e

"it u$it# !" t)ei& i$d i$ t)e /!&(d t! +et ISO


25/106

THE BIG PICTURE"

ITC# A+&i Bu#i$e## Di5i#i!$, !$e !" I$di# (&+e#t e40!&te !" +&i'u(tu&( '!mm!ditie#, )#'!$'ei5ed e-C)!u0( # m!&e e""i'ie$t #u00(y ')i$ imed t de(i5e&i$+ 5(ue t! it# 'u#t!me

&!u$d t)e /!&(d !$ #u#ti$b(e b#i#%

T)e e-C)!u0( m!de( )# bee$ #0e'i"i'((y de#i+$ed t! t'(e t)e ')((e$+e# 0!#ed by t)e u$i;ue

"etu&e# !" I$di$ +&i'u(tu&e, ')&'te&i#ed by "&+me$ted "&m#, /e i$"t&u'tu&e $d t)e

i$5!(5eme$t !" $ume&!u# i$te&medi&ie#, m!$+ !t)e%

THE STATUS OF E$ECUTION"

Lu$')ed i$ 1u$e >, e-C)!u0(, )# (&edy be'!me t)e (&+e#t i$ititi5e m!$+ (( I$te&$et-

b#ed i$te&5e$ti!$# i$ &u&( I$di% e-C)!u0( #e&5i'e# t!dy &e') !ut t! !5e& @ mi((i!$ "&me+&!/i$+ &$+e !" '&!0# - #!ybe$, '!""ee, /)et, &i'e, 0u(#e#, #)&im0 - i$ !5e& @, 5i((+e#

t)&!u+) i!## '&!## te$ #tte# Md)y P&de#), H&y$, Utt&)$d, K&$t,

A$d)& P&de#), Utt& P&de#), R6#t)$, M))t&, Ke&e( $d Tmi( Ndu=%

T)e 0&!b(em# e$'!u$te&ed /)i(e #etti$+ u0 $d m$+i$+ t)e#e e-C)!u0(# &e 0&im&i(y !"

i$"t&u'tu&( i$de;u'ie#, i$'(udi$+ 0!/e& #u00(y, te(e'!m '!$$e'ti5ity $d b$d/idt), 0&t

"&!m t)e ')((e$+e !" im0&ti$+ #i((# t! t)e "it time i$te&$et u#e i$ &em!te $d i$''e##ib(e

&e# !" &u&( I$di%

A2ARD OF E?CHOUPALITC@5 e?C)&upa( )a5 ;&n numer&u5 a;ar5"

= U$ited Nti!$# I$du#t&i( De5e(!0me$t O&+$i#ti!$ UNIDO= A/&d t t)e

i$te&$ti!$( '!$"e&e$'e !$ S)&i$+ I$$!5ti5e A+&ibu#i$e## S!(uti!$# >t Ci&! "!&

ITC# e4em0(&y i$ititi5e# i$ +&i bu#i$e## t)&!u+) t)e e-C)!u0(%

= T)e A#)! - C)$+eme He(t) .!& A(( A/&d > "!& t)e Ru&( He(t) Se&5i'e#

m!de( "!& de(i5e&y !" )e(t) #e&5i'e# t)&!u+) t)e e-C)!u0(#%

= T)e St!')!(m C)((e$+e >% T)i# /&d i# "!& u#i$+ i$"!&mti!$ te')$!(!+y "!& t)e

e'!$!mi' de5e(!0me$t !" &u&( '!mmu$itie#%

= I$$!5ti!$ "!& I$di A/&d > "!& ITC e-C)!u0( i$ t)e S!'i( I$$!5ti!$# 'te+!&y

"!& bu#i$e## !&+$i3ti!$#% T)e "it !" it# i$d i$ I$di, b#ed !$ 0&mete !" $umbe&

!" (i5e# im0'ted, de+&ee !" im0't !$ !&+$i3ti!$ $d e$5i&!$me$t, u$i;ue$e##,

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(e5e&+e !" &e#!u&'e# $d /)et)e& it /# #'(b(e $d #u#ti$b(e, e-C)!u0( /#

de'(&ed # !$e !" I$di# Be#t I$$!5ti!$#%

ABOUT ITC 434

e('!me t! t)e !""i'i( /eb#ite !" t)e T)i&d I$te&$ti!$( C!$"e&e$'e !$ Re'e$t T&e$d# i$

I$"!&mti!$, Te(e'!mmu$i'ti!$ $d C!m0uti$+ ITC >, /i(( be )e(d du&i$+ Au+ ?-@,

>, B$+(!&e, I$di% ITC >, i# t! b&i$+ t!+et)e& i$$!5ti5e 'demi'# $d i$du#t&i(

e40e&t# i$ t)e "ie(d !" C!m0ute& S'ie$'e, I$"!&mti!$ Te')$!(!+y, C!m0utti!$( E$+i$ee&i$+,

$d C!mmu$i'ti!$ t! '!mm!$ "!&um% P&!'eedi$+# /i(( be 0ub(i#)ed by S0&i$+e& LNEE $d

it /i(( be 5i(b(e i$ t)e S0&i$+e& Di+it( Lib&&y

T)e 0&im&y +!( !" t)e '!$"e&e$'e i# t! 0&!m!te &e#e&') $d de5e(!0me$t( 'ti5itie# i$

C!m0ute& S'ie$'e, I$"!&mti!$ Te')$!(!+y, C!m0utti!$( E$+i$ee&i$+, $d C!mmu$i'ti!$%

A$!t)e& +!( i# t! 0&!m!te #'ie$ti"i' i$"!&mti!$ i$te&')$+e bet/ee$ &e#e&')e, de5e(!0e,

e$+i$ee, #tude$t#, $d 0&'titi!$e /!&i$+ i$ I$di $d b&!d% T)e '!$"e&e$'e /i(( be )e(d

e5e&y ye& t! me it $ ide( 0(t"!&m "!& 0e!0(e t! #)&e 5ie/# $d e40e&ie$'e# i$ I$"!&mti!$,

Te(e'!mmu$i'ti!$, C!m0uti$+ Te')$i;ue# $d &e(ted &e#%

HOSPITALIT INDUSTR

PAGE 26


27/106

A HUB OF 2ORLD CLASS COMFORT

PAGE 27


28/106

I$ t)i# e4t&eme(y "#t 0'ed CIT OF MUMBAI, e5e&yb!dy $eed# )!me t! &e(4 $d

&e6u5e$te% T&5e(e /)! )5e t)ei& )!me# "& /y $eed $!t +et di#00!i$ted,# y!u /i(( "i$d

t)e #0(e$did ITC G&$d S)e&t!$ # )!me /y "&!m )!me% T)i# beuty i# (!'ted i$ t)e

$u'(eu# !" '!mme&'i( Mumbi mi$+ it '!$5e$ie$t 0('e t! #ty i$ $d m!$+ (( t)e #t&

de(u4e )!te(#, t)i# !$e #t$d# !ut 0&!ud% C!$#ide&ed t! be t)e t((e#t !" (( )!te(# i$ I$di, ITC

S)e&t!$ )# (&edy e&$ed it#e(" "me m!$+ (( t&5e(e "!& it# &5i#)i$+ #t&u'tu&e $d

u$0&((e(ed )!#0it(ity% T)e #t&u'tu&e !" t)i# $e/(y '!$#t&u'ted )!te( i# mi4tu&e !" '!(!$i(

ye#te&ye $d m!de&$ 0&e#e$t% T)e i$te&i! &e #! m&5e(!u#(y '&"ted t)t y!u /i(( "ee(

y!ue(" immeed i$ it# beuty e5e&y time y!u #te0 i$t! t)e )!te(%

HOTEL IN #OL#ATA

ITC S!$&, #t& HOTEL IN #OL#ATA)5i$+ di#ti$'ti5e(y m!de&$ $d #(ee

&')ite'tu&( de#i+$ '!$tti$+ /it) t)e &i') )i#t!&i'( e##e$'e !" K!(t i# $e#t(ed mid#t '&e#

!" ($d, &e#0(e$de$t /it) +&ee$e&y, #u$#)i$e, $d /te&% T)i# "i5e-#t& de(u4e )!te( i# e$ &!ute

"&!m t)e i&0!&t $d ?-mi$ute d&i5e "&!m t)e 'ity 'e$t&e%

PAGE 28


29/106

T)i# (u4u&y )!te( i# 6u#t #)!&t #t&!(( "&!m t)e 'ityJ# #)!00i$+, e$te&ti$me$t, 'u(tu&(, $d bu# i$

K!(t )# >? t#te"u((y 00!i$ted +ue#t &!!m#, t)e i$e## di#t&i't#% A$ &&y !" /&d-/i$$i$+

'u(i$&y e40e&ie$'e# &$+e "&!m t)e $!&t)/e#t "&!$tie& t! t&diti!$( I$di$ de(i''ie#,

'!$ti$e$t( +&i((#, $d $ I&i#) 0ub%

HOTEL IN HDERABAD

Bui(t t! m& &e$i##$'e i$ #t$d&d# !" #e&5i'e $d #ty(e, t)e


30/106

ITC Mu&y, 0&emie& #t& HOTEL IN DELHIi# $med "te& t)e "m!u# Mu&y$ dy$#ty

/)i') +5e I$di$ )i#t!&y itJ# +!(de$ +e /)e&e &t, 'u(tu&e $d &')ite'tu&e "(!u&i#)ed%T)i#

(u4u&y )!te( i$ De()i )# @@ &!!m#, i$'(udi$+ > u$i;ue(y-de#i+$ed #uite#, &e 5i(b(e i$

b!u;uet !" &!!m 'te+!&ie#, "&!m t)e E4e'uti5e C(ub /)i') 0i!$ee t&diti!$ i$ '!&0!&te)!#0it(ity t! t)e T!/eJ ei+)t (u4u&i!u# "(!! !" e(e+$'e $d t&$;ui(ity%

HOTEL IN JAIPUR

E40e&ie$'e t)e "i$e#t #t& HOTEL IN JAIPUR- ITC R60ut$% eJ&e 0&!ud t! !""e& t)e be#t

''!mm!dti!$# i$ t)e 'ity /it) )!#t !" '!m"!&t# $d #e&5i'e# i$ #etti$+# t)t &e"(e't t)e #0i&it

!" R6#t)$ $d it# &!y(ty%

1u#t


31/106

T)e e('!mH!te( S)e&t!$ P& H!te(# $d T!/e i# t)e "i$e#t #t& HOTEL IN CHENNAI,

/it) it# >? (u4u&i!u#(y 00!i$ted &!!m# $d #uite# i# (!'ted i$ m!#t "#)i!$b(e

$ei+)b!u&)!!d i$ C)e$$i, /)e&e it )# 0&!5e$ t! be # di#ti$+ui#)ed # it# #u&&!u$di$+#%

e('!mH!te( S)e&t!$ P& $d T!/e i# !$e !" t)e m!#t #!u+)t "te& de#ti$ti!$ "!& t&5e((e

m!$+#t t)e (u4u&y )!te(# i$ C)e$$i%

HOTEL IN BENGALURU

ITC G&de$i emb!die# t)e #0(e$d! !" Ntu&e%T)i# #t& HOTEL IN BENGALURU/#

bui(t # t&ibute t! t)e beuti"u( 'ity !" Be$+(u&u, $d i$#0i&ed "&!m t)e m+$i"i'e$t +&de$# !"

t)e City% T)e H!te( i# '!$5e$ie$t(y (!'ted i$ t)e '!mme&'i( )e&t !" be$+(u&u $d i# i$ '(!#e

0&!4imity t! ey bu#i$e## di#t&i't# $d IT )ub# !" Be$+(u&u% T)i# (u4u&y )!te( i$ Be$+(u&u i#

e;ui00ed /it) >> Lu4u&y &!!m# $d #uite# !""e&i$+ t)e di#'e&$i$+ bu#i$e## $d (ei#u&e t&5e(e&

t)e be#t i$ )!#0it(ity $d H!te( #e&5i'e#

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UPCOMPING HOTEL

ITC GRAND CHOLA, CHENNAI

E


33/106

INTRODUCTION

T)i# !&$te, 0(ti( t&ibute t! S!ut)e&$ I$di# +&ete#t em0i&e# t)e Im0e&i( C)!(#

!5e&(!!# 5e&d$t "!(i+e i$ t)e )e&t !" C)e$$i% It emb!die# t)e )i+)e#t #t$d&d# i$ I$di$

)!#0it(ity b($'ed /it) e(e+$t &e#t&i$t i$ 0&ime 0&!0e&ty /it) di#ti$'t 0e!$(ity% T)e

ITC G&$d C)!( )# >> &!!m# $d F (u4u&i!u#(y 00!i$ted #e&5i'ed 0&tme$t#% It#

#0'i!u# +ue#t &!!m#, #uite# $d (u4u&y #e&5i'ed 0&tme$t#, &e t)e e0it!me !" I$di$ +&'e $d

#ty(e, e40e&t(y 00!i$ted /it) t)!u+)t"u( me$itie#% It e4'eed# t)e $eed# !" b!t) t)e bu#i$e##

t&5e((e& # /e(( # t)e be#0!e &e;ui&eme$t# !" t)e de#ti$ti!$ '!$$!i##eu&%

LU$UR ACCOMMODATION

Raa C)&(a Gran Pre5ientia( Suite

S0&ed !5e& #0&/(i$+ @,? #; "t &e, t)i# Suite e0it!mi#e# t)e u(timte i$ e#t)eti'# $d

(u4u&y ''!mm!dti!$ i$ C)e$$i% Nmed "te& t)e C)!( Dy$#tyJ# +&ete#t #!5e&ei+$, R6

R6 C)!(, t)i# #i4-by Suite i# embe((i#)ed /it) )$d'&"ted deti(i$+ $d &e')e&') (u4u&y

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item# $d e4ude# t)e &!y( i& !" t)e +&$d 0('e# !" t)e C)!( e&% It i# e;ui00ed /it) #tte-!"-

t)e-&t #e'u&ity "etu&e#, 0&i5te 0!!(, +ym$#ium, dedi'ted e(e5t!& $d $ tt')ed di$i$+

&!!m $d it')e$% T)i# time(e## e$'0#u(ti!$ !" (u4u&y $d +(!&i!u# by+!$e +e /i(( e4'eed

t)e e40e'tti!$# !" di#'e&$i$+ $d di#ti$+ui#)ed +ue#t#%

= #aria(an Pre5ientia( Suite

T)e P&e#ide$ti( Suite te# y!u b' t! time !" '!u&t(y +&$deu& &emi$i#'e$t !" +!(de$ +e

#umm!$ed "&!m t)e (e+e$d# !" S$+m (ite&tu&e% T)e K&i($ Suite i# #0'i!u#, #0&edi$+

!5e& >F #; "t $d "etu&e# )$d0i'ed !b6e't# dJ&t, m!de&$ d'!&, #!!t)i$+ /&m )ue# $d

beuti"u( d& /!!d#, '!m0(eme$ted by (u4u&i!u# me$itie# t! e$#u&e /!&(d-'(## e40e&ie$'e

i$ (u4u&y ''!mm!dti!$ i$ C)e$$i%

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ITC MUGHAL

INTRODUCTION

S0&/(ed !5e& ? '&e# !" (u4u&i!u# +&de$#, $d i$ '(!#e 0&!4imity t! t)e T6 M)(, ITC

Mu+)(, #t& )!te( i$ A+& i# "itti$+ t&ibute t! t)e +&et Mu+)( bui(de !" t)e 0#t% T)e

!$(y I$di$ )!te( t! )5e /!$ t)e 0&e#ti+i!u# A+ K)$ A/&d "!& it# e4'e((e$t &e0&e#e$tti!$ !"Mu+)( &')ite'tu&e, it $!/ b!#t# !" b&$d $e/ ''!mm!dti!$ /i$+ - t)e K)/b M)( -

P('e !" D&em#% T)i# (u4u&y )!te( i$ A+& '!m0&i#e# !" >?? !0u(e$t &!!m# $d #uite#,

&e'&eti$+ 0&di#e "!& t)e '!$tem0!&&y M!+u(- "u(( !" #0(e$d!& $d 0e&"e'ti!$ /)i') /# t)e

)((m& !" t)e Mu+)( Dy$#ty%

A GLORIOUS INSPIRATION

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O$e !" t)e &i')e#t $d m!#t 0!/e&"u( em0i&e# i$ t)e /!&(d t it# 3e$it), t)e Mu+)( Em0i&e )#

'!mm$ded t)e dmi&ti!$ $d "#'i$ti!$ !" )i#t!&i$#, 0!et# $d &ti#t# '&!## t)e /!&(d #i$'e

it &!#e t! "me "!& t)e e$5ib(e e4te$t !" it# /e(t), t)e &e"i$eme$t !" it# '!u&t(y 'u(tu&e $d t)e

e4;ui#ite (e+'y !" &')ite'tu&e $d &ti#t&y t)t it e#tb(i#)ed%

T)i# (e+'y '!me# t! y!u, m+$i"ied i$ +&$deu&, imbued /it) t)e u$miti+ted e##e$'e !" it#

+&$d Mu+)( i$#0i&ti!$ $d +i"t /&00ed i$ t)e #!"t i$du(+e$'e !" /!&(d '(## (u4u&y, !$(y t

ITC Mu+)(, A+&%

HISTORIC SETTING

ITC H!te(#J ($dm& #t& (ei#u&e $d (u4u&y )!te( i$ A+&, ITC Mu+)( i# (!'ted $!t m!&e

t)$ "!u& i(!met&e# /y "&!m t)e i'!$i' T6 M)(%

T)e et/)i(e '0it( !" t)e Mu+)( Em0i&e du&i$+ t)e &ei+$ !" Ab&, $d $ u$mi##b(e

de#ti$ti!$ !$ t)e iti$e&&y !" e5e&y t&5e((e& t! I$di, A+& !""e &e5e(i$+ +(im0#e i$t! t)e

&e"i$eme$t !" Mu+)( '!u&t(y (i"e $d Mu+)( #e$#ibi(itie#, '0tu&ed i$ it# m$y )i#t!&i'( #ite#,

/)i') i$ dditi!$ t! T6 M)(, i$'(ude .te)0u& Si&i, t)e A+& .!&t $d t)e t!mb# !"

0&!mi$e$t membe !" t)e &!y( "mi(y%

H!$!u&ed /it) t)e A+ K)$ /&d "!& it# &')ite'tu&( e4'e((e$'e, ITC Mu+)( )# bee$ bui(t

t! 0y "itti$+ t&ibute t! t)i# +(!&i!u#(y )i#t!&i' 'ity%

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ARCHITECTS OF A GRAND E$PERIENCE

T&ue t! it# #tte(y i$#0i&ti!$, ITC Mu+)( e40&e##e# t)e u$t&mme((ed (u4u&y !" &!y( &e"u+e,

/it) it# #t& (u4u&y ''!mm!dti!$, '&e# !" +&de$# t)t be& t)e m& !" t)e 0&di#i'(

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($d#'0i$+ ty0i'( t! Mu+)( +&de$# /it) t)e u#e !" /te& ')$$e(#, "&uit $d "(!/e& be&i$+

t&ee# $d #)ded /(/y#%

It )# t)e di#ti$'ti!$ !" bei$+ t)e /i$$e& !" t)e .it A+ K)$ A/&d "!& A&')ite'tu&(E4'e((e$'e, i$ A#i, $d ti(( dte, t)e !$(y I$di$ H!te( t! )5e /!$ t)i# 0&e#ti+i!u# I$te&$ti!$(

&e'!+$iti!$% T)e )!te( )# +!t t)e /&d, be'u#e t)e &')ite'tu&e !" t)e 0&!0e&ty i# i$#0i&ed /it)

t)e )e&it+e Mu+)( m!$ume$t# , $me(y .te)0u& Si&i $d A+& .!&t%

I$ dditi!$, 'y'(i$+ $d 6!++i$+ t&'#, mi$i-+!("i$+ +&ee$, #tu$$i$+ #/immi$+ 0!!( $d t)e

'!u$t&yJ# (&+e#t, m!#t (u4u&i!u# /&d /i$$i$+ #0 #0&ed '&!## #; "t, Ky K(0 T)e

R!y( S0, (!$+ /it) &$+e !" +!u&met "i$e di$i$+ !0ti!$# /)i') &te m!$+ t)e be#t i$ t)e

'ity, ITC Mu+)( !""e t)e "i$e#t (ei#u&e de#ti$ti!$ i$ t)e )i#t!&i' 'ity !" A+&, "!& $

u$#u&0##b(e e40e&ie$'e !" &!y( I$di$ )!#0it(ity%

ITC Mu+)(, A+&- A 0e&"e't de#ti$ti!$ /eddi$+ (!'ti!$ ide((y #ituted i$ t)e He&it+e City

!" L!5e, A+& %

LU$UR ACCOMMODATION

ITC Mu+)(J# #te((& ''!mm!dti!$ &te# m!$+ t)e "i$e#t i$ A+&%

St&ii$+ t)e 0e&"e't b($'e bet/ee$ /!&(d '(## (u4u&y $d /&m I$di$ )!#0it(ity i$ t)e

(ei#u&e(y e$5i&!$# !" #t& (u4u&y &e#!&t, t)i# ($dm& )!te( 0&e#e$t# >?? (u4u&y &!!m#

!""e&i$+ &&e ')!i'e !" e(e+$t ''!mm!dti!$ #! t)t y!u '$ de'ide /)t be#t #uit# y!u&

$eed#, /)e$y!u &e i$ A+&%

= Pre5ientia( Spa an Fami(! Suite5 at #);a' Ma)a(

Mumt3 Suite, Nu& 1)$ Suite, 7ee$t Suite, Nu#&t Be+um Suite, .&3$ Suite:

Be&i$+ t)e i$de(ib(e im0&i$t !" !$e !" t)e /e(t)ie#t em0i&e# i$ t)e /!&(d, t)e 0&e#ide$ti( #uite#

t t)e K)/b M)(J !& (ite&((y, t)e P('e !" D&em#, e40&e## &&e, &e"i$ed !0u(e$'e

de#i+$ed "!& (5i#) i$du(+e$'e be"itti$+ &!y(ty%

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= Tan5en Suite

O$e !" t)e $i$e 6e/e(# !& $5&t$#J !" Ab&J# '!u&t, t)e (e+e$d&y #i$+e& Mi$ T$#e$ i# t)e

i$#0i&ti!$ "!& t)i# e4;ui#ite 0&e#ide$ti( #uite%

= Raa Man5ing) Suite

H!me t! t)e e4)i(&ti$+(y beuti"u( T6 M)(, A+& $!/ b!#t# ''!mm!dti!$ t)t 0e&"e't(y

e40&e##e# t)i# e4ube&$t u& !" &!m$'e%

T)e R6 M$#i$+) P&e#ide$ti( Suite, $med "te& !$e !" Em0e&!& Ab&J# m!#t t&u#ted

d5i#!, /)! /# (#! !$e !" t)e $i$e 6e/e(# !& $5&t$#J !" )i# '!u&t, !""e &e+(

'!mbi$ti!$ !" &!y( mbie$'e $d '!$tem0!&&y /!&(d '(## (u4u&y, /it) t!u') !" #!"t$e##

$d i$du(+e$'e%

A$ I$di$ 6)!!(, $ !&$te #/i$+ '&"ted by m#te& '&"t#me$ "&!m Gu6&t, 'e(eb&te# t)e

'!u&t(y +&$deu& !" t)e #itti$+ &!!m, /)i(e (#! #e&5i$+ # t)e 0e&"e't (!5e#et "!& )!$eym!!$e%

= Mug)a( C)am'er5

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D&/i$+ "i$e b($'e bet/ee$ (u4u&i!u# ''!mm!dti!$ $d e4e'uti5e e""i'ie$'y, t)e Mu+)(

C)mbe !""e& e(e+$t(y 00!i$ted #0'i!u# &!!m# "!& di#'e&$i$+ bu#i$e## t&5e((e%

= C)am'er &% Emper&r5

S0&ed !5e& ?? #; "t% t)e C)mbe& !" Em0e&! &!!m# !""e& t)e i$du(+e$t i$tim'y !" y!u& 5e&y

!/$ 0&i5te )5e$ !" Mu+)( m+$i"i'e$'e /it) t)e /&m e""i'ie$'y !" ITC Mu+)(J#

)!#0it(ity%

LU$UR CUISINE

O5e& t)e ye, ITC H!te(# )# e&$ed &e0utti!$ "!& e4'e((e$'e, "!& it# i'!$i' 'ui#i$e b&$d#

/)i') #)!/'#e t)e be#t !" I$di$ $d i$te&$ti!$( 'u(i$&y t&diti!$#, di#ti$+ui#)b(e by t)ei&

ut)e$ti' "(5!u $d ;u(ity i$+&edie$t#%

Rted m!$+ A+&J# be#t &e#tu&$t#, ITC Mu+)(J# !""e&i$+# 0&e#e$t $ e'(e'ti' #e(e'ti!$ !"

"i$e di$i$+ !0ti!$# t)t i$'(ude &$+e !" I$di$ $d i$te&$ti!$( 'ui#i$e#%

R!bu#t "(5!u "&!m t)e N!&t) e#t .&!$tie&, t)e &e"i$ed 0(e#u&e# !" E#t $d S!ut)e#t A#i$

'ui#i$e, i$5e$ti5e i$te&$ti!$( 'ui#i$e "etu&i$+ "5!u&ite# "&!m '&!## t)e /!&(d $d de(i'i!u#

I$di$ de(i''ie#, (( 0i&ed /it) $ e4te$#i5e '!((e'ti!$ !" t)e "i$e#t be5e&+e# t)e &e#tu&$t#

t ITC Mu+)( 0&!mi#e $ i$#0i&i$+ 'u(i$&y e40e&ie$'e, u$&i5((ed by $y !t)e& i$ A+&%

= Pe5)a;ri

I$ $ mbie$'e &emi$i#'e$t !" t)e &u#ti' ')&m !" di$i$+ i$ t)e /&mt) !" te$t# u$de& #t&&y

#y i$ t)e '!(d de#e&t te&&i$ !" t)e N!&t) e#t .&!$tie&, Pe#)/&i b&i$+# t! A+& $ /&d

/i$$i$+ me$u !" de(i''ie# '!!ed i$ t)e '(y t$d!!&%

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E40e&ie$'e t)e /!$de& !" t)i# 'ui#i$e i$ A+& !$(y t Pe#)/&i, /it) (5i#) #0&ed !" de(i'i!u#

ebb# 5e+et&i$ $d $!$-5e+et&i$ t)t &e '!!ed i$ my&id /y#, &$+e !" I$di$ b&ed#

"&!m t)e

de'de$t(y i$du(+e$t t! (i+)t $d "(u""y b&ed# $d !" '!ue, t)e i$imitb(e D( Bu)& (( !"

/)i') i# 0i&ed /it) $ e4'(u#i5e '!((e'ti!$ !" /i$e# $d !t)e& be5e&+e#%

= Ta Ban&

T)e Mu+)(# (id +&et em0)#i# !$ t)e &t !" '!!i$+ $d "i$e di$i$+% A t&ibute t! t)ei& "!'u#

!$ 'u(i$&y e4'e((e$'e, t)e e(e+$t (( dy "i$e di$i$+ &e#tu&$t t ITC Mu+)(, T6 B$! b&i$+#

t! A+& #u0e&(ti5e e40e&ie$'e !" 'ui#i$e# "&!m '&!## t)e /!&(d%

I$ t)e t#te"u( i$te&i! !" t)i# (( dy "i$e di$i$+ mu(ti 'ui#i$e &e#tu&$t, #5!u& de(i+)t"u(

#e(e'ti!$ !" I$di$ $d i$te&$ti!$( de(i''ie# b&!u+)t t! y!u /it) t)e #me i$du(+e$'e

''!&ded t! Mu+)( &!y(ty%

= Ma)&ng R&&m

I$ ee0i$+ /it) t)e $'ie$t C)i$e#e t&diti!$ !" )!$!u&i$+ /e(( (!5ed +me /it) t)e #$'tity !"

#0e'i( &!!m i$ /)i') t! 0(y it, ITC Mu+)( b&i$+# t! A+& #0e'i( &e#tu&$t dedi'ted t!

t)e e$6!yme$t !" t)e #ubt(e i$t&i''ie# !" "i$e C)i$e#e 'ui#i$e%

= Mai)ana

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T)e e4;ui#ite(y #ty(i#) (!u$+e b& t ITC Mu+)( e40&e##e# &e(4ed, (u4u&i!u# mbie$'e

'!$du'i5e t! (ei#u&e(y m!me$t !" &e0&ie5e i$ t)e '!m0$y !" "&ie$d# $d t)e "i$e#t #e(e'ti!$ !"

be5e&+e# $d +!u&met #$'# i$ t)e 'ity !" A+&%

#AA #ALP?THE SPA

T)e !0u(e$'e $d +&$deu& !" t)e Mu+)( Dy$#ty t)t &u(ed !5e& m6!& 0&t !" I$di, # /e((

# m$y t&diti!$( i$"(ue$'e# !" Mu+)( ($d#'0i$+ $d &')ite'tu&e '$ be #ee$ )e&e% T)e&e

&e ')$$e(# !" &u$$i$+ /te&, "!u$ti$# $d !utd!!& &i$ /te& #)!/e, '!u&t# "u(( !" +&ee$e&y

!0e$ t! t)e #ie# $d i$te&i! embe((i#)ed /it) #t!$e (tti'e/!&, m!t)e& !" 0e&(, i$(y $d

mi&&!& /!&%

T)i# m+$i"i'e$t !#i# !" t&$;ui(ity, "!((!/# Mu+)( t&diti!$ i$ it# e4te$#i5e u#e !"

+&ee$e&y $d /te&, b!t) im0!&t$t e(eme$t# i$ +&de$# (id !ut by t)e Mu+)( Dy$#ty%

ITC Mu+)( b&i$+# t! t)e 'ity !" A+&, Ky K(0 - t)e R!y( S0, &e'&eti$+ i$ t!dy#

'!$te4t, t)e !0u(e$'e $d (u4u&i!u# (i"e#ty(e !" t)e Mu+)( Dy$#ty% S0&ed !5e& 5#t e40$#e

!" m!&e t)$ $i$ety-$i$e t)!u#$d #;u&e "eet, t)i# i# t)e (&+e#t #0 i$ I$di $d !""e t)e&0y

b#ed !$ $'ie$t 'u#t!m#, t! '&ete me$i$+"u( e40e&ie$'e# "!& t)e #!u(%

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LOCAL AREA

A 'ity t)t e')!e# /it) t)e &!m$'e !" t)e +&$d Mu+)( Em0i&e, A+&, de#0ite it#

m!de&$i#ti!$, #ti(( be t)e !(d /!&(d ')&m !" !$e !" t)e m!#t 'u(tu&((y i$"(ue$ti( dy$#tie#

!" N!&t)e&$ I$di%

= Ta Ma)a(

It )# bee$ de#'&ibed # A te$de& e(e+y i$ m&b(eJ% O$e !" t)e Se5e$ !$de !" t)e !&(d, t)e T6

M)( i# t)e "i$e#t e4m0(e !" #ymmet&y $d b($'e i$ &')ite'tu&e $d i# $!/ !$ t)e !&(d He&it+e

(i#t%

= Fate)pur Siri

Ab!ut ?F m #!ut)-/e#t !" A+&, /# bui(t by t)e #ide !" $ &ti"i'i( (e b!ut ? m (!$+ $d


44/106

T)e +ari&u5 Department5 in Mug)a( are "


45/106

ORGANIATIONAL STRUCTURE OF MANAGERIAL

LE+EL

GENERAL MANAGER /MR0 ASHUTOSH

CHHIBBA1

MR0 A#SHA #MALHOTRA

/E$ECUTI+E CHEF1

MR0 #UNAL PA2A

/F > B SER+ICE1

MR0 SUNIL UPADHA

/CHIEF ENGINEER1

M&% Abdu( Qu&e#)i

M#te& ')e"=

M&% S)i5$ti Me)t

A##t% M$+e& . B=

M&% 1ERIL 8ARGHESE

A##t% ')ie" E$+i$ee&=

M&% Su&t Si$+)

M#te& ')ie"=

M&% R+)5 Set)i

A##t% M$+e& . B=

M&% A#)i#) Kum&

1&% S!u# C)e"=

PAGE 45


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M&% P&dee0 G!#i$

. B Su00!&t M$+e&=

M&% Am&ut C)&5&t)y

1&% S!u# C)e"=

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THE +ARIOUS FUNCTIONS OF HR ARE "


48/106

>% I$te&5ie/#2Se(e'ti!$

?% Re"e&e$'e C)e' $d !""e& 00!i$tme$t

@% H!te( O&ie$tti!$

% C&ee& T&'i$+

% C!$"i&mti!$

F% Pe&"!&m$'e De5e(!0me$t Re5ie/#

% A$$u( 0e&"!&m$'e &e(ted i$'&eme$t#

% Em0(!yee Re'!+$iti!$ S')eme#


49/106

ITC MUGHAL A2ARD

= T)e Aga #)an A;ar"!& E4'e((e$'e I$ A&')ite'tu&e- I$ A#i M(y#i=%

= ITC MUGHAL i# *LEED PLATINUM &ted )!te(%

= ITC MUGHAL i# t)e 0&!ud &e'i0ie$t !" t)e *Bir E


50/106

S2OT ANALSIS OF ITC MUGHAL

S 2 O T

STRENGTH

=Qu(ity !" 0&!du't%

=F 0e&'e$t !" em0(!yee# &e 0e&m$e$t i$ $tu&e /)i') &e#u(t# i$ (e## tt&iti!$%

=H!te( &e0&e#e$t 'u(tu&e $d )i#t!&y !" +&, it i# b#ed !$ mu+)( t)eme%

= B&$d &e'!+$iti!$ $d (!y(ty%

= C)i$ #y$e&+y%

= A/&d /i$$i$+ y (0 t)e &!y( #0% A#iJ# $!% < #0%

= B(e$d !" e40e&ie$'ed $d y!u$+ dy$mi' ##!'ite#%

= P&t !" +!(de$ t&i$+(e%

= St&/!!d m&eti$+ 0(t"!&m%

= ITC )# !$e !" t)e bi++e#t "!!d ')i$ i$ i$di%

= T)e &e#tu&$t# !" t)e )!te( &u$# #u''e##"u((y%

= A mu(ti$ti!$( b&$d%

= H!te( &u$# &e#tu&$t '((ed 0e#)/&i /)i') i# b#ed !$ mu+)(i t)eme /it) $! u#e !"

"!&%

2EA#NESS

= City i$"t&u'tu&e%

PAGE 50

!


51/106

= N!$ 5i(bi(ity !" t&i$ed &e#!u&'e#%

= Hi+) t&i""# &te mi$+ t)e )!te( e40e$#i5e %

= N! di&e't i$te&$ti!$( "(i+)t t! +&%

= P&i'e '!$#'i!u#$e## m!$+ 0e!0(e%

OPPORTUNIT

= O0timum uti(i3ti!$ !" 5i(b(e ($d &e%

= C&!## 0&!0e&ty #e((i$+%

= Due t! $!id e40&e##/y "!!t/(( /i(( i$'&e#e%

= H!te( )# &&$+eme$t /it) e40!&t )!u#e t! !&+$i3e t)e '!$"e&e$'e $d meeti$+%

THREAT

= U0'!mi$+ 0&!6e't# !" )!te( ')i$#%

= P!(iti'( e$5i&!me$t%

INTRODUCTION TO PERFORMANCE APPRAISAL

= Mea5uring,

PAGE 51


52/106

= E:a(uating, an

= In%(uen9ing an emp(&!ee85 &'?re(ate attri'ute5, 'e)a:i&r5 an &ut9&me50

O$'e t)e em0(!yee )# bee$ #e(e'ted, t&i$ed $d m!ti5ted, )e i# t)e$ 00&i#ed "!& )i#

0e&"!&m$'e% Pe&"!&m$'e A00&i#( i# t)e #te0 /)e&e t)e M$+eme$t "i$d# !ut )!/ e""e'ti5e it

)# bee$ t )i&i$+ $d 0('i$+ em0(!yee#% I" $y 0&!b(em# &e ide$ti"ied, #te0# &e te$ t!

'!mmu$i'te /it) t)e em0(!yee $d &emedy t)em%

Pe&"!&m$'e A00&i#( i# 0&!'e## !" e5(uti$+ $ em0(!yeeJ# 0e&"!&m$'e i$ te&m# !" it#

&e;ui&eme$t#%

Per%&rman9e Apprai5a( 9an a(5& 'e e%ine a5 t)e pr&9e55 &% e:a(uating t)e per%&rman9e

an *ua(i%i9ati&n5 &% t)e emp(&!ee5 in term5 &% t)e re*uirement5 &% t)e &' %&r ;)i9) )e i5

emp(&!e, %&r purp&5e5 &% amini5trati&n in9(uing p(a9ement, 5e(e9ti&n %&r pr&m&ti&n5,

pr&:iing %inan9ia( re;ar5 an &t)er a9ti&n5 ;)i9) re*uire i%%erentia( treatment am&ng

t)e mem'er5 &% a gr&up a5 i5tingui5)e %r&m a9ti&n5 a%%e9ting a(( mem'er5 e*ua((!0

Pe&"!&m$'e M$+eme$t i# t)e 0&!'e## !" '&eti$+ /!& e$5i&!$me$t !& #etti$+ i$ /)i')

0e!0(e &e e$b(ed t! 0e&"!&m t)e be#t !" t)ei& bi(itie#% Pe&"!&m$'e m$+eme$t i# /)!(e

/!& #y#tem t)t be+i$# /)e$ 6!b i# de"i$ed # $eeded $d e$d# /)e$ $ em0(!yee (e5e# t)e!&+$i3ti!$%

A Per%&rman9e Management S!5tem in9(ue5 t)e %&((&;ing a9ti&n5"

= De5e(!0 '(e& 6!b de#'&i0ti!$#%

PAGE 52


53/106

= Se(e't 00&!0&ite 0e!0(e /it) $ 00&!0&ite #e(e'ti!$ 0&!'e##%

= P&!5ide e""e'ti5e !&ie$tti!$, edu'ti!$ $d t&i$i$+%

= P&!5ide $ !$+!i$+ '!')i$+ $d "eedb'%

= C!$du't ;u&te&(y 0e&"!&m$'e de5e(!0me$t di#'u##i!$#%

= De#i+$ e""e'ti5e '!m0e$#ti!$ $d &e'!+$iti!$ #y#tem t)t &e/&d 0e!0(e "!& t)ei&

'!$t&ibuti!$#%

= P&!5ide 0&!m!ti!$( 2 '&ee& de5e(!0me$t !00!&tu$itie# "!& #t""%

= A##i#t /it) E4it i$te&5ie/# t! u$det$d /)y 5(ued em0(!yee# (e5e t)e !&+$i3ti!$%

2)! Apprai5a(5

T)e im0!&t$t &e#!$# !& be$e"it# /)i') 6u#ti"y t)e e4i#te$'e !" #y#tem !" 0e&"!&m$'e

00&i#( i$ $ e$te&0&i#e &e # u$de& :

A G!!d Sy#tem !" PA )e(0# t)e #u0e&5i#!& t! e5(ute t)e 0e&"!&m$'e !" )i# em0(!yee#

#y#temti'((y $d 0e&i!di'((y% It (#! )e(0# )im t! ##i+$ t)t /!& t! t)e i$di5idu(%

Pe&"!&m$'e &ti$+ )e(0# i$ +uidi$+ $d '!&&e'ti!$ !" em0(!yee#% T)e #u0e&5i#!& my u#e t)e

&e#u(t# !" &ti$+ "!& t)e 0u&0!#e !" '!$#t&u'ti5e(y +uidi$+ em0(!yee# i$ t)e e""i'ie$t 0e&"!&m$'e

!" /!&%

Rti$+ '$ be u#ed t! e5(ute !" t)e e""e'ti5e$e## !" t&i$i$+ 0&!+&mme, me&it &ti$+ &e5e(#

/e$e## !" em0(!yee# $d t&i$i$+ em0(!yee# $d t&i$i$+ 0&!+&mme '$ be m!di"ied

''!&di$+(y%

T)e Per%&rman9e apprai5a( 9&n5i5t5 &%"

A00&i#(

A00&i#e

HOD# Hed !" de0&tme$t=

HR Hed

Ge$e&( M$+e&

PAGE 53


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OBJECTI+ES OF PERFORMANCE APPRAISAL


55/106

T)e "it #te0 i$ t)e 0&!'e## !" 0e&"!&m$'e 00&i#( i# t)e #etti$+ u0 !" t)e #t$d&d# /)i') /i((

be u#ed t! # t)e b#e t! '!m0&e t)e 'tu( 0e&"!&m$'e !" t)e em0(!yee#% T)i# #te0 &e;ui&e#

#etti$+ t)e '&ite&i t! 6ud+e t)e 0e&"!&m$'e !" t)e em0(!yee# # #u''e##"u( !& u$#u''e##"u( $dt)e de+&ee# !" t)ei& '!$t&ibuti!$ t! t)e !&+$i3ti!$( +!(# $d !b6e'ti5e#% T)e #t$d&d# #et

#)!u(d be '(e&, e#i(y u$det$db(e $d i$ me#u&b(e te&m#%

I$ '#e t)e 0e&"!&m$'e !" t)e em0(!yee '$$!t be me#u&ed, +&et '&e #)!u(d be te$ t!

de#'&ibe t)e #t$d&d#%

C&mmuni9ating t)e Stanar5

O$'e #et, it i# t)e &e#0!$#ibi(ity !" t)e m$+eme$t t! '!mmu$i'te t)e #t$d&d# t! (( t)e

em0(!yee# !" t)e !&+$i3ti!$%

T)e em0(!yee# #)!u(d be i$"!&med $d t)e #t$d&d# #)!u(d be '(e&(y e40(i$ed t! t)e% T)i#

/i(( )e(0 t)em t! u$det$d t)ei& &!(e# $d t! $!/ /)t e4't(y i# e40e'ted "&!m t)em% T)e

#t$d&d# #)!u(d (#! be '!mmu$i'ted t! t)e 00&i#e !& t)e e5(ut! $d i" &e;ui&ed, t)e

#t$d&d# '$ (#! be m!di"ied t t)i# #t+e it#e(" ''!&di$+ t! t)e &e(e5$t "eedb' "&!m t)e

em0(!yee# !& t)e e5(ut!%

Mea5uring t)e A9tua( Per%&rman9e

T)e m!#t di""i'u(t 0&t !" t)e Pe&"!&m$'e 00&i#( 0&!'e## i# me#u&i$+ t)e 'tu( 0e&"!&m$'e

!" t)e em0(!yee# t)t i# t)e /!& d!$e by t)e em0(!yee# du&i$+ t)e #0e'i"ied 0e&i!d !" time% It i# '!$ti$u!u# 0&!'e## /)i') i$5!(5e# m!$it!&i$+ t)e 0e&"!&m$'e t)&!u+)!ut t)e ye&% T)i# #t+e

&e;ui&e# t)e '&e"u( #e(e'ti!$ !" t)e 00&!0&ite te')$i;ue# !" me#u&eme$t, ti$+ '&e t)t

0e!$( bi# d!e# $!t ""e't t)e !ut'!me !" t)e 0&!'e## $d 0&!5idi$+ ##i#t$'e &t)e& t)$

i$te&"e&i$+ i$ $ em0(!yee# /!&%

C&mparing t)e A9tua( 2it) t)e De5ire Per%&rman9e

T)e 'tu( 0e&"!&m$'e i# '!m0&ed /it) t)e de#i&ed !& t)e #t$d&d 0e&"!&m$'e% T)e

'!m0&i#!$ te((# t)e de5iti!$# i$ t)e 0e&"!&m$'e !" t)e em0(!yee# "&!m t)e #t$d&d# #et% T)e

&e#u(t '$ #)!/ t)e 'tu( 0e&"!&m$'e bei$+ m!&e t)$ t)e de#i&ed 0e&"!&m$'e !&, t)e 'tu(

0e&"!&m$'e bei$+ (e## t)$ t)e de#i&ed 0e&"!&m$'e de0i'ti$+ $e+ti5e de5iti!$ i$ t)e

!&+$i3ti!$( 0e&"!&m$'e% It i$'(ude# &e'((i$+, e5(uti$+ $d $(y#i# !" dt &e(ted t! t)e

em0(!yee#J 0e&"!&m$'e%

Di59u55ing Re5u(t5

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T)e &e#u(t !" t)e 00&i#( i# '!mmu$i'ted $d di#'u##ed /it) t)e em0(!yee# !$ !$e-t!-!$e

b#i#% T)e "!'u# !" t)i# di#'u##i!$ i# !$ '!mmu$i'ti!$ $d (i#te$i$+% T)e &e#u(t#, t)e 0&!b(em#

$d t)e 0!##ib(e #!(uti!$# &e di#'u##ed /it) t)e im !" 0&!b(em #!(5i$+ $d &e')i$+ '!$#e$#u#%

T)e "eedb' #)!u(d be +i5e$ /it) 0!#iti5e ttitude # t)i# '$ )5e $ e""e't !$ t)e

em0(!yee#J "utu&e 0e&"!&m$'e% T)e 0u&0!#e !" t)e meeti$+ #)!u(d be t! #!(5e t)e 0&!b(em#

"'ed $d m!ti5te t)e em0(!yee# t! 0e&"!&m bette&%

De9i5i&n Maing

T)e (#t #te0 !" t)e 0&!'e## i# t! te de'i#i!$# /)i') '$ be te$ eit)e& t! im0&!5e t)e

0e&"!&m$'e !" t)e em0(!yee#, te t)e &e;ui&ed '!&&e'ti5e 'ti!$#, !& t)e &e(ted HR de'i#i!$#

(ie &e/&d#, 0&!m!ti!$#, dem!ti!$#, t&$#"e et'%

PURPOSE OF PERFORMANCE APPRAISAL

Pe&"!&m$'e A00&i#( i# bei$+ 0&'ti'ed i$ V !" t)e !&+$i3ti!$# /!&(d/ide% Se("-00&i#(

$d 0!te$ti( 00&i#( (#! "!&m 0&t !" t)e 0e&"!&m$'e 00&i#( 0&!'e##e#%

T!pi9a((!, Per%&rman9e Apprai5a( i5 aime at"


57/106

T)e m&5t 5igni%i9ant rea5&n5 &% u5ing Per%&rman9e apprai5a( are"

Mi$+ 0y&!(( $d '!m0e$#ti!$ de'i#i!$# K

T&i$i$+ $d de5e(!0me$t $eed# 3K

Ide$ti"yi$+ t)e +0# i$ de#i&ed $d 'tu( 0e&"!&m$'e $d it# 'u#e K

De'idi$+ "utu&e +!(# $d '!ue !" 'ti!$ 74K

P&!m!ti!$#, dem!ti!$# $d t&$#"e 7K

Ot)e& 0u&0!#e# Ki$'(udi$+ 6!b $(y#i# $d 0&!5idi$+ #u0e&i!& #u00!&t, ##i#t$'e $d

'!u$#e(i$+=

2HAT IS THE ROLE OF PERFORMANCE

APPRAISAL

Pe&"!&m$'e 00&i#(# te((i$+ #ub!&di$te# )!/ t)ey &e d!i$+, $d #u++e#ti$+ $eeded ')$+e#

i$ be)5i!, ttitude#, #i((#, !& 6!b $!/(ed+e% E""e'ti5e 00&i#( #y#tem# 0&!5ide b!t)

e5(uti!$ $d "eedb' t)e mi$ im !" t)e e5(uti!$ i# t! ide$ti"y 0e&"!&m$'e +0# "eedb'i# $e'e##&y t! i$"!&m em0(!yee b!ut t)!#e 0e&"!&m$'e +0# O$e !" t)e "u$'ti!$# !"

0e&"!&m$'e 00&i#(# i# t! e$#u&e t)t 0e!0(e &e ''!u$tb(e "!& t)ei& !&+$i3ti!$(%

e )5e #ee$ "&!m 0&e5i!u# di#'u##i!$# t)t 0e!0(e &e !$e !" '!m0$y# m!#t 5(ub(e

##et#% )i(e m!#t ##et# de0&e'ite !5e& time, 0e!0(e, 5ie/ed # ##et#, my 'tu((y 00&e'ite%

O$e !" t)e m$+e m6!& &e#0!$#ibi(itie# i# t! im0&!5e $d u0dte t)e $!/(ed+e $d #i((# !"

PAGE 57


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em0(!yee# -- 00&e'iti!$ !" ##et#% Pe&"!&m$'e 00&i#( 0(y# #i+$i"i'$t &!(e # t!!( $d

te')$i;ue !" !&+$i3ti!$( de5e(!0me$t $d +&!/t)% I$ e##e$'e, e""e'ti5e 00&i#( #y#tem#

0&!5ide b!t) e5(uti!$ $d "eedb'%

T)e mi$ im !" t)e e5(uti!$ i# t! ide$ti"y 0e&"!&m$'e +0# -- /)e$ 0e&"!&m$'e d!e# $!t

meet t)e !&+$i3ti!$( #t$d&d# -- /)e&e# "eedb' i# $e'e##&y t! i$"!&m em0(!yee b!ut

t)!#e 0e&"!&m$'e +0#% .&!m t)e em0(!yee# 0ee'ti5e, 0e&"!&m$'e 00&i#( i$"!&m# t)em

b!ut /)t i# &e;ui&ed !" t)em i$ !&de& t! d! t)ei& 6!b#, it te((# t)em )!/ /e(( t)ey )5e ')ie5ed

t)!#e !b6e'ti5e# $d )e(0# t)em te '!&&e'ti5e 'ti!$ t! im0&!5e t)ei& 0e&"!&m$'e, $d, "i$((y,

it my &e/&d t)em "!& meeti$+ t)e &e;ui&ed #t$d&d#%

T)e "i&m, !$ t)e !t)e& )$d, $eed# 0e&"!&m$'e 00&i#( #y#tem i$ !&de& t! e#tb(i#)

0&i$'i0(e# !" m$+e&i( ''!u$tbi(ity% C(e&(y, /)e&e em0(!yee# &e +i5e$ &e#0!$#ibi(itie# $d

dutie#, t)ey $eed t! be )e(d ''!u$tb(e% O$e !" t)e "u$'ti!$# !" 0e&"!&m$'e 00&i#(# i# t!

e$#u&e t)t 0e!0(e &e ''!u$tb(e "!& t)ei& !&+$i3ti!$( &e#0!$#ibi(itie#%

Pe&)0# t)e m!#t #i+$i"i'$t be$e"it !" 0e&"!&m$'e 00&i#(# i# t)e !00!&tu$itie# t)ey 0&!5ide

#u0e&5i#! $d #ub!&di$te# t! )5e !$e-!$-!$e di#'u##i!$# !" im0!&t$t /!& i##ue#% Du&i$+

00&i#(#, #ub!&di$te# $d #u0e&5i#! '$ "!'u# !$ /!& 'ti5itie# $d +!(#, ide$ti"y $d

'!&&e't e4i#ti$+ 0&!b(em#, $d e$'!u&+e bette& "utu&e 0e&"!&m$'e%

Per%&rman9e Apprai5a( an M&ti:ati&n

M!ti5ti!$( &e#e&') )# &e'!+$i3ed t)e 0!/e& !" &e'!+$iti!$ # $ i$'e$ti5e% Pe&"!&m$'e

00&i#(# 0&!5ide em0(!yee# /it) &e'!+$iti!$ "!& t)ei& /!& e""!&t#% T)e 00&i#( #y#tem

0&!5ide# t)e #u0e&5i#!& /it) $ !00!&tu$ity t! i$di'te t! em0(!yee# t)t t)e !&+$i3ti!$ i#

i$te&e#ted i$ t)ei& 0e&"!&m$'e $d de5e(!0me$t% T)i# &e'!+$iti!$ '$ )5e 0!#iti5e

m!ti5ti!$( i$"(ue$'e%

Per%&rman9e Apprai5a( an Training an De:e(&pment

Pe&"!&m$'e 00&i#(# ide$ti"y 0e&"!&m$'e +0#% A# #u'), t)ey 0&!5ide $ e4'e((e$t

!00!&tu$ity "!& #u0e&5i#!& $d #ub!&di$te t! &e'!+$i3e $d +&ee u0!$ i$di5idu( t&i$i$+ $dde5e(!0me$t $eed#% Pe&"!&m$'e 00&i#( di#'u##i!$ my ide$ti"y t)e 0&e#e$'e !& b#e$'e !"

/!& #i((#% .u&t)e&, t)e $eed "!& t&i$i$+ '$ be mde m!&e &e(e5$t i" tti$i$+ t)e &e;ui#ite 6!b

#i((# i# '(e&(y (i$ed t! 0e&"!&m$'e !ut'!me#% C!$#!(idted 00&i#( dt '$ (#! )e(0 "!&m

0i'tu&e !" t)e !5e&(( !&+$i3ti!$( t&i$i$+ &e;ui&eme$t#%

Per%&rman9e Apprai5a( an Re9ruitment

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Re'&uitme$t $d #e(e'ti!$ 0&!'edu&e# $eed t! be e5(uted% A00&i#( dt '$ be u#ed t!

m!$it!& t)e #u''e## !" "i&m# &e'&uitme$t $d #e(e'ti!$ 0&'ti'e#% .&!m t)i# dt, t)e "i&m '$

dete&mi$e )!/ /e(( em0(!yee# /)! /e&e )i&ed i$ t)e 0#t &e 0e&"!&mi$+%

Per%&rman9e Apprai5a( an Emp(&!ee E:a(uati&n

Em0(!yee e5(uti!$ i# m6!& !b6e'ti5e !" 0e&"!&m$'e 00&i#(% Gi5e$ t)e m6!& "u$'ti!$# !"

m$+eme$t -- 0($$i$+, !&+$i3i$+, (edi$+ $d '!$t&!((i$+ it i# '(e& t)t e5(uti!$#

'!$t&!((i$+= $eed t! be d!$e% At it# m!#t b#i' (e5e(, 0e&"!&m$'e 00&i#( i# t)e 0&!'e## !"

e4mi$i$+ $d e5(uti$+ t)e 0e&"!&m$'e !" em0(!yee#% H!/e5e&, t)e $eed t! e5(ute i# (#!

#!u&'e !" te$#i!$, # e5(uti5e $d de5e(!0me$t( 0&i!&itie# 00e& t! '(#)% S!me m$+eme$t

e40e&t# )5e &+ued t)t 00&i#( '$$!t #e&5e t)e $eed# !" e5(uti!$ $d de5e(!0me$t t t)e

#me time%

METHODS OF PERFORMANCE APPRAISAL

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TRADITIONAL METHODS OF PERFORMANCE

APPRAISAL

30 E55a! E:a(uati&n

T)i# met)!d #ed m$+e 2 #u0e&5i#! t! de#'&ibe #t&e$+t)# $d /e$e##e# !" $

em0(!yeeJ# be)5i!&% E##y e5(uti!$ i# $!$-;u$titti5e te')$i;ue%T)i# met)!d u#u((y u#e

/it) t)e +&0)i' &ti$+ #'(e met)!d%

>% Straig)t Raning Met)&

T)i# i# !$e !" t)e !(de#t $d #im0(e#t te')$i;ue# !" 0e&"!&m$'e 00&i#(% I$ t)i# met)!d, t)e

00&i#e& &$# t)e em0(!yee# "&!m t)e be#t t! t)e 0!!&e#t !$ t)e b#i# !" t)ei& !5e&((

0e&"!&m$'e% It i# ;uite u#e"u( "!& '!m0&ti5e e5(uti!$%

60 Paire C&mpari5&n Ana(!5i5

Pi&ed '!m0&i#!$ $(y#i# i# +!!d /y !" /ei+)i$+ u0 t)e &e(ti5e im0!&t$'e !" !0ti!$#% A

&$+e !" 0(u#ib(e !0ti!$# i# (i#ted% E') !0ti!$ i# '!m0&ed +i$#t e') !" t)e !t)e& !0ti!$#%

T)e &e#u(t# &e t((ied $d t)e !0ti!$ /it) t)e )i+)e#t #'!&e i# t)e 0&e"e&&ed !0ti!$%

70 Criti9a( In9ient Met)&

T)e '&iti'( i$'ide$t# "!& 0e&"!&m$'e 00&i#( i# met)!d i$ /)i') t)e m$+e& /&ite# d!/$

0!#iti5e $d $e+ti5e 0e&"!&m$'e be)5i!& !" em0(!yee# t)&!u+)!ut t)e 0e&"!&m$'e 0e&i!d%

0 Fie( Re:ie;

I$ t)i# met)!d, #e$i!& membe& !" t)e HR de0&tme$t !& t&i$i$+ !""i'e& di#'u##e# $d

i$te&5ie/# t)e #u0e&5i#! t! e5(ute $d &te t)ei& &e#0e'ti5e #ub!&di$te#% A m6!& d&/b'

!" t)i# met)!d i# t)t it i# 5e&y time '!$#umi$+ met)!d% But t)i# met)!d )e(0# t! &edu'e t)e

#u0e&i!J 0e!$( bi#%

0 2eig)te C)e9(i5t

T)i# met)!d de#'&ibe 0e&"!&m$'e 00&i#( met)!d /)e&e &te& "mi(i& /it) t)e 6!b# bei$+e5(uted 0&e0&ed (&+e (i#t !" de#'&i0ti5e #tteme$t# b!ut e""e'ti5e $d i$ e""e'ti5e be)5i!&

!$ 6!b#%

0 Grap)i9 rating 59a(e5

T)e Rti$+ S'(e i# "!&m !$ /)i') t)e m$+e& #im0(y ')e'# !"" t)e em0(!yeeJ# (e5e( !"

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0e&"!&m$'e% T)i# i# t)e !(de#t $d m!#t /ide(y met)!d u#ed "!& 0e&"!&m$'e 00&i#(%

0 F&r9e Raning /%&r9e i5tri'uti&n1

.!&'ed &$i$+ i# met)!d !" 0e&"!&m$'e 00&i#( t! &$ em0(!yee but i$ !&de& !""e&ed

di#t&ibuti!$% .!& e4m0(e, t)e di#t&ibuti!$ &e;ue#ted /it) 0e&'e$t i$ t)e t!0 'te+!&y, F

!& 0e&'e$t i$ t)e midd(e, $d


63/106

)i+)e& &e#0!$#ibi(itie# i$ t)e "utu&e% Ge$e&((y, em0(!yee# &e +i5e$ $ ##i+$me$t #imi(& t! t)e

6!b t)ey /!u(d be e40e'ted t! 0e&"!&m i" 0&!m!ted% T)e t&i$ed e5(ut! !b#e&5e $d e5(ute

em0(!yee# # t)ey 0e&"!&m t)e ##i+$ed 6!b# $d &e e5(uted !$ 6!b &e(ted ')&'te&i#ti'#%

T)e m6!& '!m0ete$'ie# t)t &e 6ud+ed i$ ##e##me$t 'e$t&e# &e i$te&0e!$( #i((#,

i$te((e'tu( '0bi(ity, 0($$i$+ $d !&+$i3i$+ '0bi(itie#, m!ti5ti!$, '&ee& !&ie$tti!$ et'%

##e##me$t 'e$t&e# &e (#! $ e""e'ti5e /y t! dete&mi$e t)e t&i$i$+ $d de5e(!0me$t $eed# !"

t)e t&+eted em0(!yee#%

70 Be)a:i&ra((! An9)&re Rating S9a(e5

Be)5i!&((y A$')!&ed Rti$+ S'(e# BARS= i# &e(ti5e(y $e/ te')$i;ue /)i') '!mbi$e# t)e

+&0)i' &ti$+ #'(e $d '&iti'( i$'ide$t# met)!d% It '!$#i#t# !" 0&edete&mi$ed '&iti'( &e# !"

6!b 0e&"!&m$'e !& #et# !" be)5i!&( #tteme$t# de#'&ibi$+ im0!&t$t 6!b 0e&"!&m$'e ;u(itie## +!!d !& bd "!& e+% t)e ;u(itie# (ie i$te& 0e!$( &e(ti!$#)i0#, d0tbi(ity $d &e(ibi(ity,

6!b $!/(ed+e et'=% T)e#e #tteme$t# &e de5e(!0ed "&!m '&iti'( i$'ide$t#%

I$ t)i# met)!d, $ em0(!yeeJ# 'tu( 6!b be)5i!u& i# 6ud+ed +i$#t t)e de#i&ed be)5i!u& by

&e'!&di$+ $d '!m0&i$+ t)e be)5i!u& /it) BARS% De5e(!0i$+ $d 0&'ti'i$+ BARS &e;ui&e#

e40e&t $!/(ed+e%

0 Human Re5&ur9e A99&unting Met)&

Hum$ &e#!u&'e# &e 5(ub(e ##et# "!& e5e&y !&+$i3ti!$% Hum$ &e#!u&'e ''!u$ti$+ met)!d

t&ie# t! "i$d t)e &e(ti5e /!&t) !" t)e#e ##et# i$ t)e te&m# !" m!$ey% I$ t)i# met)!d t)e

Pe&"!&m$'e 00&i#( !" t)e em0(!yee# i# 6ud+ed i$ te&m# !" '!#t $d '!$t&ibuti!$ !" t)e

em0(!yee#% T)e '!#t !" em0(!yee# i$'(ude (( t)e e40e$#e# i$'u&&ed !$ t)em (ie t)ei&

'!m0e$#ti!$, &e'&uitme$t $d #e(e'ti!$ '!#t#, i$du'ti!$ $d t&i$i$+ '!#t# et' /)e&e# t)ei&

'!$t&ibuti!$ i$'(ude# t)e t!t( 5(ue dded i$ m!$et&y te&m#=% T)e di""e&e$'e bet/ee$ t)e '!#t

$d t)e '!$t&ibuti!$ /i(( be t)e 0e&"!&m$'e !" t)e em0(!yee#% Ide((y, t)e '!$t&ibuti!$ !" t)e

em0(!yee# #)!u(d be +&ete& t)$ t)e '!#t i$'u&&ed !$ t)em%

AD+ANTAGES OF PERFORMANCE APPRIAISAL

% C(e& u$det$di$+ !" /)t i# e40e'ted $d /)t $eed# t! be d!$e t! meet e40e'tti!$#%

?% O00!&tu$ity t! di#'u## #0i&ti!$# $d $y +uid$'e, #u00!&t !& t&i$i$+ $eeded t! "u("i((

t)e#e #0i&ti!$#%

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@% Me$# !" "!&mi$+ m!&e 0&!du'ti5e &e(ti!$#)i0 /it) #t"" b#ed !$ mutu( t&u#t $d

u$det$di$+%

% Ide$ti"i'ti!$ !" ide# "!& im0&!5eme$t%

% C&eti!$ $d mi$te$$'e !" 'u(tu&e !" '!$ti$u!u# im0&!5eme$t%

F% C!mmu$i'ti!$ t! 0e!0(e t)t t)ey &e 5(ued%

DISAD+ANTAGES OF PERFORMANCE APPRAISAL

T)e (imitti!$ !" t)i# 0&!6e't i# t)i# i# :

% it) !$(y "e/ /eeJ# time #0$ it i# di""i'u(t t! $!/ t)e "u$'ti!$i$+ !" t)e e$ti&e

#y#tem%

?% .!& A00(yi$+ ? de+&ee 00&i#( met)!d 0&!0e& t&i$i$+ )# t! be d!$e "!& t)t (!t !"

'!#t /i(( be i$5!(5ed%

@% T)e &e#e&') 0&!'e## /# time '!$#umi$+%

% C!$5e$ie$t #m0(i$+ /# u#ed # t)e m!de !" '!$du'ti$+ t)e &e#e&')%

% T)e &e#0!$#e !" t)e &e#0!$de$t# my $!t be ''u&te t)i$i$+ t)t t)e

m$+eme$t mi+)t mi#u#e t)e dt%

F% Se$#iti5e '!m0$y i$"!&mti!$ '$$!t be di#0(yed i$ t)e 0&!6e't &e0!&t%

PERFORMANCE APPRAISALS AS CAREER

DE+ELOPMENT

Pe&"!&m$'e 00&i#( # C&ee& De5e(!0me$t (ed# t! t)e &e'!+$iti!$ !" t)e /!& d!$e by t)e

em0(!yee#, m$y time# by t)e me$# !" &e/&d# $d 00&e'iti!$ et'% It 0(y# t)e &!(e !" t)e

(i$ bet/ee$ t)e !&+$i3ti!$ $d t)e em0(!yee#J 0e!$( '&ee& +!(#%

P!te$ti( 00&i#(, 0&t !" Pe&"!&m$'e 00&i#(, )e(0# t! ide$ti"y t)e )idde$ t(e$t# $d

0!te$ti( !" t)e i$di5idu(#% Ide$ti"yi$+ t)e#e 0!te$ti( t(e$t# '$ )e(0 i$ 0&e0&i$+ t)e

i$di5idu(# "!& )i+)e& &e#0!$#ibi(itie# $d 0!#iti!$# i$ t)e "utu&e% T)e 0e&"!&m$'e 00&i#(

0&!'e## i$ it#e(" i# de5e(!0me$t( i$ $tu&e%

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Pe&"!&m$'e 00&i#( i# (#! '(!#e(y (i$ed t! !t)e& HR 0&!'e##e# (ie )e(0# t! ide$ti"y t)e

t&i$i$+ $d de5e(!0me$t $eed#, 0&!m!ti!$#, dem!ti!$#, ')$+e# i$ t)e '!m0e$#ti!$ et'% A

"eedb' '!mmu$i'ted i$ 0!#iti5e m$$e& +!e# (!$+ /y t! m!ti5te t)e em0(!yee# $d

)e(0# t! ide$ti"y i$di5idu( '&ee& de5e(!0me$t( 0($#% B#ed !$ t)e e5(uti!$, em0(!yee# '$

de5e(!0 t)ei& '&ee& +!(#, ')ie5e $e/ (e5e(# !" '!m0ete$'ie# $d ')&t t)ei& '&ee&

0&!+&e##i!$% Pe&"!&m$'e 00&i#( e$'!u&+e# em0(!yee# t! &ei$"!&'e t)ei& #t&e$+t)# $d

!5e&'!me t)ei& /e$e##e#%

CHALLENGES OF PERFORMANCE APPRAISAL

A$ !&+$i3ti!$ '!me# '&!## 5&i!u# 0&!b(em# $d ')((e$+e# O" Pe&"!&m$'e A00&i#( i$

!&de& t! me 0e&"!&m$'e 00&i#( #y#tem e""e'ti5e $d #u''e##"u(% T)e mi$ Pe&"!&m$'e

A00&i#( ')((e$+e# i$5!(5ed i$ t)e 0e&"!&m$'e 00&i#( 0&!'e## &e:

Determining t)e e:a(uati&n 9riteria

Ide$ti"i'ti!$ !" t)e 00&i#( '&ite&i i# !$e !" t)e bi++e#t 0&!b(em# "'ed by t)e t!0

m$+eme$t% T)e 0e&"!&m$'e dt t! be '!$#ide&ed "!& e5(uti!$ #)!u(d be '&e"u((y #e(e'ted%

.!& t)e 0u&0!#e !" e5(uti!$, t)e '&ite&i #e(e'ted #)!u(d be i$ ;u$ti"ib(e !& me#u&b(e te&m#

Create a rating in5trument

T)e 0u&0!#e !" t)e Pe&"!&m$'e 00&i#( 0&!'e## i# t! 6ud+e t)e 0e&"!&m$'e !" t)e em0(!yee#

&t)e& t)$ t)e em0(!yee% T)e "!'u# !" t)e #y#tem #)!u(d be !$ t)e de5e(!0me$t !" t)eem0(!yee# !" t)e !&+$i3ti!$%

La9 &% 9&mpeten9e

T!0 m$+eme$t #)!u(d ')!!#e t)e &te !& t)e e5(ut! '&e"u((y% T)ey #)!u(d )5e t)e

&e;ui&ed e40e&ti#e $d t)e $!/(ed+e t! de'ide t)e '&ite&i ''u&te(y% T)ey #)!u(d )5e t)e

e40e&ie$'e $d t)e $e'e##&y t&i$i$+ t! '&&y !ut t)e 00&i#( 0&!'e## !b6e'ti5e(y%

Err&r5 in rating an e:a(uati&n

M$y e&&! b#ed !$ t)e 0e!$( bi# (ie #te&e!ty0i$+, )(! e""e't i%e% !$e t&it i$"(ue$'i$+ t)e

e5(ut!&J# &ti$+ "!& (( !t)e& t&it#= et'% my '&ee0 i$ t)e 00&i#( 0&!'e##% T)e&e"!&e t)e &te&

#)!u(d e4e&'i#e !b6e'ti5ity $d "i&$e## i$ e5(uti$+ $d &ti$+ t)e 0e&"!&m$'e !" t)e

em0(!yee#%

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Re5i5tan9e

T)e 00&i#( 0&!'e## my "'e &e#i#t$'e "&!m t)e em0(!yee# $d t)e t&de u$i!$# "!& t)e "e&

!" $e+ti5e &ti$+#% T)e&e"!&e, t)e em0(!yee# #)!u(d be '!mmu$i'ted $d '(e&(y e40(i$ed t)e

Pu&0!#e # /e(( t)e 0&!'e## !" 00&i#(% T)e #t$d&d# #)!u(d be '(e&(y '!mmu$i'ted $d

e5e&y em0(!yee #)!u(d be mde /&e t)t /)t e4't(y i# e40e'ted "&!m )im2)e&%

APPRAISAL TIPS FOR THE EMPLOEE

I$ /)t &e# !" y!u& 6!b )5e y!u d!$e e#0e'i((y /e(( du&i$+ t)e time 0e&i!d t! be

&e5ie/edW

H!/ did y!u& '!$t&ibuti!$# "u&t)e& t)e +!(# !" y!u& /!& +&!u0 du&i$+ t)i# 0e&i!dW

e&e t)e 0e&"!&m$'e e40e'tti!$# '(e&(y i$di'ted t! y!u by y!u& #u0e&5i#!&W

Did y!u meet y!u& 0e&"!&m$'e e40e'tti!$#W I" #!, /)t #u00!&ted y!u i$ t)i# e""!&tW I"

$!t, i$ /)t &e# /!u(d y!u (ie t! me im0&!5eme$t#W

H!/ )# y!u& #u0e&5i#!& i$"(ue$'ed y!u& e""e'ti5e$e## $d 6!b #ti#"'ti!$W

)t ')$+e# i$ t)i# 6!b, /!& 0&!'edu&e# !& i$te&0e!$( '!mmu$i'ti!$ /!u(d y!u

#u++e#t t!: im0&!5e y!u& 0e&"!&m$'e, i$'&e#e t)e e""e'ti5e$e## !" t)e 0!#iti!$, $d

0&!5ide +&ete& 6!b #ti#"'ti!$W

FOR BOTH THE SUPER+ISOR AND THE EMPLOEE

)t &e t)e m6!& &e# !" &e#0!$#ibi(ity "!& t)i# 0!#iti!$W

)i') &e m!#t im0!&t$t $d /)yW

Te (!! t t)e 6!b de#'&i0ti!$% I# it u0dted $d ''u&teW

Re5ie/ t)e 'ti5ity !" t)e 0e&i!d i$ /)i') t)e 0e&"!&m$'e /i(( be &e5ie/ed%

)t &e t)e 0e&"!&m$'e e40e'tti!$# !" t)e 6!bW

)t /e&e t)e +&eed-u0!$ +!(# !" t)e 6!bW H!/ /e&e t)ey me#u&edW

Re5ie/ $d +&ee u0!$ t)e '&ite&i t! be u#ed i$ t)e 00&i#(%

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A&&$+e mutu((y +&eeb(e time $d 0('e t! )5e t)e 00&i#( di#'u##i!$% Be #u&e t)e

(!'ti!$ i# '!$du'i5e t! 0&i5te '!$5eti!$

Be #u&e t)t e') !" y!u )# '!0ie# !" (( t)e 0e&"!&m$'e m$+eme$t "!&m# t! be u#edi$ t)e di#'u##i!$%

CONCLUDING THE PERFORMANCE APPRAISAL

At t)e '!$'(u#i!$ !" t)e "!&m( &e5ie/, b!t) t)e #u0e&5i#!& $d em0(!yee #i+$ t)e

00&i#( "!&m% T)e$ it i# #ubmitted "!& &e5ie/ t! t)e de0&tme$t )ed $d i$ tu&$ t!

00&!0&ite 8i'e P&e#ide$t2Di5i#i!$ Hed%

T)e #u0e&5i#!& $d em0(!yee #)!u(d '!$ti$ue di#'u##i$+ $d 0($$i$+ "!& t)e 0&im&y

'ti5itie# $d #u00!&t &e;ui&ed "!& t)e em0(!yee t! 0e&"!&m )i#2)e& /!& e""e'ti5e(y i$ t)e

&e5ie/ 0e&i!d )ed%

T)e #u0e&5i#!& $d em0(!yee #)!u(d #ee t)e 9e&(y C(e$d& "!& Im0(eme$ti$+

Pe&"!&m$'e M$+eme$t i$ !&de& t! #')edu(e "utu&e 'ti5itie#%

A00&i#( "!&m# &e #ubmitted t! Hum$ Re#!u&'e# "!& &e5ie/ $d &e i$'(uded i$ t)e

em0(!yee# 0e!$$e( &e'!&d%

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PERFORMANCE APPRAISAL ON ITC MUGHAL OF

NON?MANAGEMENT

PAGE 68

ITC MUGHAL

MANAGEMENT NON MANAGEMENT

PERMANENT FTC/FI$ED TERM CONTRACT1

ASSOCIATES UNIT E$ECUTI+E

UNIT E$ECUTI+E

NON UNIONIEDUNIONIED

ASSOCIATES


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PERFORMANCE APPRAISAL FORM IN ITC MUGHAL

PAGE 69


70/106

PAGE 70


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ON THE BASIS OF RATING AND ESSA METHOD

Pe&"!&m$'e 00&i#( i# &ted ''!&di$+ t! t)e di""e&e$t #e'ti!$#% T)ey &e-:

SECTION 3 SECTION 4 SECTION 6

=TARGET ACHIE8ED = TECHNICAL SKILLS =APPRAISEEJS

STRENGHTS

=RELATIONSHIP AND = APPRAISEEJS AREAS

COMMUNICATION .OR IMPRO8EMENT

SKILLS

IN APPRAISAL FORM FOUR MEMBERS ARE IN+OL+ED"

=A##e##e#

= A##e##!&

= Ge$e&( M$+e&

= HR M$+e&

PAGE 71



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PROCESS OF PERFORMANCE APPRAISAL IN ITC

MUGHAL

PAGE 72

E#tb(i#)i$+ Pe&"!&m$'e St$d&d# # t! /)! )# t! be 00&i#ed%

I$ ITC MUGHAL A00&i#( te# 0('e e5e&y ye&% A00&i#( 'y'(e ')$+e "&!m.TC t! 0e&m$e$t $d "!& 0e&m$e$t t)e 00&i#( 'y'(e i# b#ed !$ "i$$'i( ye&

$d "!& .TC t)e A00&i#( 'y'(e i# b#ed !$ t)e '!m0(eti!$ !" ye&%

A00&i#( "!&m i# u#ed t! HOD "!& t)e em0(!yee# !" t)ei& &e#0e'ti5e De0&tme$t%T)ei& PA "!&m i# mi4 !" GRAPHIC RATING $d ESSA9 METHOD%

HR m$+e& b&ie" (( t)e HODJS b!ut t)e 0&mete& !$ /)i') Pe&"!&m$'e )# t!be me#u&ed%

HOD '!$du't# < !$


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PAGE 73

A"te& t)e '!m0(eti!$ !" t)e ye&, HOD#i+$ $d 0ut )i# "i$( &em $d t)e#me i# #i+$ed by t)e 00&i#e# t)t )ei# /&e b!ut t)e m& )e )# bee$

+i5e$ $d 5ie/ !" HOD /it) &e+&d t!)i# 0e&"!&m$'e "!& t)e 0e&"!&m$'e

ye&%

HOD #ubmit# t)e "i((ed "!&m !" t)e ##!'ite /it) )i# "i$( &e'!mme$dti!$ t! HRm$+e&%

HR m$+e& 0&!5ide i$'&eme$t t! t)e e(i+ib(e ##!'ite#, /it) t)e &e"e&e$'e !" (!$+te&m /+e# +&eeme$t $d i$'&eme$t mt&i4%

HR m$+e& "u&t)e& e5(ute t)e &e'!mme$dti!$ !" HOD /it) &e+&d t! 0&!m!ti!$$d "te& )5i$+ di#'u##i!$ /it) GM%

A(( t)e "!&m /it) t)e &em& !" HR m$+e& t)e$ +!e# t! GM "!& it# "i$( 00&!5(%


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PAGE 74

A(( t)e i$'&eme$t &e i$'!&0!&ted i$ t)e #t$d&d #(&y #t&u'tu&e !" (( ##!'ite%

P&e0&ti!$ $d Di#0(y !" 0&!m!ti!$ (i#t !$ $!ti'e b!&d%

END


75/106

RE2ARD SSTEM

/2ELCOME ACHIE+ERS CLUB1

.!& t)e 0u&0!#e t! &e/&d 0e&"!&m$'e !" ##!'ite# 0&!+&m '((ed /e('!me ')ie5e& )#

bee$ #t&ted

T)i# #y#tem &e/&d e4t& e""!&t# d!$e by ##!'ite#

N!mi$ti!$ 'te+!&ie# !" /e('!me ')ie5e '(ub-:

-Nm#te &e/&d#

-e('!me #0i&it &e/&d#

-e(( d!$e &e/&d#

-Pe&"!&m$'e /&d#

-TOP /&d#

PROGRAM OUTLINE"?

T)i# i$ititi5e /i(( i$'(ude "i5e #ub 0&!+&m# t! &e'!+$i3e ##!'ite# '&!## #e+me$t#%

e('!me ')ie5e '(ub i# $ umb&e(( 0&!+&m, /)e&ei$ t)e /i$$e !" (( e4i#ti$+ &e'!+$iti!$

0&!+&m# /i$ 0!i$t# $d +et "e(i'itted i$ t)e ;u&te&(y "!&um ##!'ite# e&$ /e('!me 0!i$t#%

NAMESTE RE2ARDS"

= 2)at get5 re;are

Cu#t!me& "!'u# $d 2O2'!$t&ibuti!$#

= Criteria"

Gue#t C!mme$t#

= 2e(9&mp&int5 earne/P&55i'(e :a(ue &% p&int51"

!&


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2ELCOMSPIRIT RE2ARDS"

= 2)at get5 re;are

Cu#t!me& .!'u#2 I$te&$( Cu#t!me& .!'u#2 Di#'&eti!$&y E""!&t2 G!i$+ t)e E4t& Mi(e

= Criteria"

Gue#t .eedb' O&(2 /&itte$% GM i# t)e 'u#t!di$, &e/&d# 0e!0(e "!& d!i$+ t)e &i+)t t)i$+#%

= 2e(9&mp&int5 earne/p&55i'(e :a(ue &% p&int51"

> !& !& F !&


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Gue#t De(i+)t B$J, St& T&'J, St& i3J, i$$!5ti!$#, S$!$/)ite, AET !" t)e m!$t),

et'%

= Criteria"

E5(uted by u$it GM H!/e5e&, #!me $!mi$ti!$# mybe "&!m HDHQ, # 0e& e4i#ti$+

0&!+&m=

= 2e(9&mp&int5 earne /p&55i'(e :a(ue &% p&int51"

!& !& ?

de'ided by GM !& 0e& '&ite&i=

= Spe9i%i9 epartment5 9&:ere"

A(( de0&tme$t#.OTH $d BOTH=

TOP A2ARDS/TEAM OF PERFORMERS1"

= 2)at get5 re;are

E4em0(&y C&!## .u$'ti!$( Tem/!& by ##!'ite#%

Tem #i3e mi$ t! m4 >=

= Criteria"

C&!## "u$'ti!$( tem t! be $!mi$ted by GM% T)e tem +et# #m(( meme$t! $d )# (u$')/it) GM%

= 2e(9&mp&int5 earne /p&55i'(e :a(ue &% p&int51"

Symb!(i' Re'!+$iti!$, $! 0!i$t# &e /&ded%

= Spe9i%i9 epartment5 9&:ere"

C&!## .u$'ti!$( tem, '!$#i#ti$+ !" ##!'ite# !" > !& m!&e de0&tme$t# .OTH2BOTH=

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SUGGESTION

BELL SHAPE CUR+E PERFORMANCE APPARISALT)e&e i# "m!u# 00&i#( #y#tem 0ut t!+et)e& t! 00&i#e t)e em0(!yee# !" $y !&+$i3ti!$% It

i# '((ed Be(( Cu&5e#y#tem% Be(( Cu&5e #y#tem u#u((y te((# t)t $y !&+$i3ti!$ '$ )5e V t!0 0e&"!&mi$+ em0(!yee#, &e#t !" t)e em0(!yee# &e "u&t)e& di5ided i$t! 0e&"!&mi$+ F-

V +&!u0 $d t)e$ b!tt!m


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#i+$i"i'$t i$ $umbe& $d t)ei& 0&e#e$'e e$#u&e# u$i$te&&u0ted /!& "(!/ /it)i$ t)e

!&+$i3ti!$% T)ey +e$e&((y )5e #!me /e$e## /)i') i# $e+ted by t)e t&i$i$+ "'i(itie#

!""e&ed by t)e '!m0$y% Simi(&(y t&i$i$+ i# (#! 0&!5ided t! e$&i') t)ei& ey #i((# t! uti(i3e i$

/y 0&!"itb(e t! t)e e$tity% T)e b!tt!m &$i$+ '!$#i#t# !" t)!#e /)!#e 0e&"!&m$'e $eed##i+$i"i'$t im0&!5eme$t $d /)!#e i# u$#ti#"'t!&y% T)e &$i$+ 't# # /&$i$+ #y#tem t)t

te((# t)e em0(!yee /)e&e )e #t$d# i$ &e(ti!$ t! )i# 0ee% T)e em0(!yee# be(!$+i$+ t! t)e (!/e&

#t&t &e t time# +i5e$ t)e !00!&tu$ity t! im0&!5e t)ei& e""!&t# !& &e &e$!u$'ed "&!m t)e

#y#tem%

BELL SHAPED METHODS IN PERFORMANCE

APPRAISAL

*I$ t)e #t&u++(e "!& #u&5i5(, t)e "itte#t /i$ !ut t t)e e40e$#e !" t)ei& &i5(# be'u#e t)ey #u''eed

i$ d0ti$+ t)em#e(5e# be#t t! t)ei& e$5i&!$me$t - C)&(e# D&/i$% T)i# &u(e i# 00(i'b(e "!&

$y *0e!$, be it bu#i$e## e$tity !& $ i$di5idu(% T)e '!m0$ie# t! 0&!5e t)ei& '!m0ete$'y

i$ t)e )i+)(y '!m0etiti5e m&et, )# t! '!me u0 /it) i$$!5ti5e /y# !" &e#!u&'e m$+eme$t%

it) em0(!yee# bei$+ #t&!$+ dete&mi$$t !" t)e '!m0$yJ# 0e&"!&m$'e, 5&i!u# 0e&"!&m$'e

00&i#( te')$i;ue# &e i$t&!du'ed i$t! t)e #y#tem t! $(y#e t)e i$di5idu(#J #)&e t! t)e

'!m0$yJ# !b6e'ti5e#%

HO2 TO USE THE CONCEPT OF THE BELL?SHAPED

CUR+E

A be(( 'u&5e '$ )e(0 dete&mi$e /)t i# !& i# e40e'ted t! be t)e 5e&+e 0e&"!&m$'e%

T)e b#i' '!$'e0t !" be(( 'u&5e i# t)t t)e &e"e&e$'e 0!i$t t t)e 0e4 !" t)e be(( #)0e

&e0&e#e$t# t)e me$ !& medi$ 0e&"!&m$'e !" +&!u0% T)e &e"e&e$'e 0!i$t# (!'ted e(#e/)e&e

!$ t)e 'u&5e de$!te u$de& 0e&"!&m$'e !& 0e&"!&m$'e e4'eedi$+ t)e 5e&+e% 8&i!u# #ituti!$#

e4i#t i$ /)i') 5i#u( i$#0e'ti!$ !" t)e be(( 'u&5e i# )e(0"u( i$ mi$+ de'i#i!$#%

IMPORTANCE OF BELL SHAPE CUR+E IN HUMAN

RESOURCES

T)e be(( 'u&5e '$ be u#ed i$ t)e )um$ &e#!u&'e# de0&tme$t t! 0(!t dt 0!i$t# ##!'ited /it)

em0(!yee#% It '$ be u#e"u( "!& )i&i$+, t&i$i$+, &ete$ti!$ $d +e$e&( )um$ &e#!u&'e#

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m$+eme$t% .!& e4m0(e, /)e$ t)e time '!me# t! dete&mi$e b!$u#e# !& #(&y i$'&e#e#, y!u

'$ u#e t)e &e#u(t# !" be(( 'u&5e t! 5i#u((y 0i$0!i$t /)i') em0(!yee# &e &$ed # t!0

0e&"!&me $d /)i') )5e "((e$ be(!/ t)e 5e&+e by dem!$#t&ti$+ (e## t)$ ty0i'( &e#u(t#%

AD+ANTAGES OF BELL SHAPE CUR+E IN


T)e be(( 'u&5e #y#tem !" 00&i#( 0&!5ide# t)e m!me$tum t! t)e em0(!yee# t! 0u#) t)em

"!&/&d, imi$+ )i+)e&%T)i# #y#tem (#! #tte# t)e '&ite&i t)t &e e##e$ti( t! d&i5e t)e

!&+$i#ti!$ "!&/&d% .!& i$#t$'e, it i# #tted t)t GE )# ide$ti"ied @EJ# # t)e me#u&i$+

#t$d&d#, $me(y, )i+) e$e&+y (e5e(, t)e bi(ity t! e$e&+i#e !t)e t!/&d# t)e '!m0$yJ# +

report on performance appraisal - copy

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