report task web 2

8/17/2019 Report Task Web 2

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Class: E-skills

Group: 2IBM04

Groupmembers: Jasmine Verstraete, BavoVandekeere, Belvine Owenga, Julie D!ondt

"e#ort task 2 E-skills

DI$%&$$ '2 $I(E$ O) (*EI" %O)(E)(,+&)%(IO)I(., &(*O"I(. )D (("%(IVE)E$$/


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Introdution

(!is re#ort is t!e result o1 t!e analsis o1 '2 di3erent wesites 1or t!e ourse 5e-

skills6/ (!e items we disuss are ontent, 1untionalit, aut!orit andattrativeness/

$ine ou ant om#are a##les wit! #ears we also didnt om#are some twelve

random wesites/ 7e looked to our interest and rowsing !aits and ame u#

wit! 1our di3erent ategories, namel s!ools, airlines, news sites andooking8real estate wesites/

7e !o#e ou !ave a nie time reading t!is re#ort and i1 t!ere are an more

9uestions ou an alwas ontat us/

age ; '


3/30

%ontent7!at is ontent and w! is it so im#ortant<

%ontent is t!e most im#ortant #art o1 t!e wesite, its t!at #art 1or w!i! #eo#le

ome and visit our wesite/ It onsist o1 te=t and multimedia >nimation,sounds, video, images ?@/ >BlueAa, M/, 20'2@ Be1ore ou make a wesite wit! all

t!e s#eial 1eatures and a nie la-out, ou !ave to know w!i! ontent ou want

to give to our ustomers/ good ontent de#ends o1 t!e relevant in1ormation,language use, t!e uni9ueness and t!e om#leteness and #ossile 1eedak on

t!e #roduts/ >rnin, J/, 20'4@

Booking and real estate wesites

+or t!e Crst ategor, ooking and real estate wesites, we om#ared irn>www/airn/om @, (rivago >www/trivago/om @ and immo >www/immo/e8nl8@/

RELEVANT INFORMATION AND LANGUAGE USE

ll o1 t!e sites #rovide om#lete and relevant in1ormation aout t!eir

#roduts8servies t!e o3er, in an eas, understandale language/ ike in irnand (rivago ou an Cnd t!e asi in1ormation aout t!e loation, t!e in1ormation

o1 t!e rooms and ot!er s#eiCs/ t immo ou an also Cnd t!at ut wit! someo3ers ruial in1ormation like #rie, address, s#eiCs is missing/ ike ou an see

on t!e image !ere elow/ .ou an ask 1or t!is in1ormation ut t!is ost again time

and ou ant do it anonmous/ 7!at is good aout immo is t!at t!e also givea market om#arison and an estimation o1 e/g/ t!e insurane/

+igure 'F &nknown in1ormation on immo >immo, 20'G@

irn and (rivago are ot! ative all over t!e world, so we e=#et di3erent

language setting/ 7e 1ound it easier to !ange it in irn t!an in (rivago/ irngives ou t!e #ossiilit to !ange to numerous languages and wit! (rivago ouan swit! to di3erent ountries, ut it is not eause ou are staing in Belgium

t!at ou are Dut! or +ren! s#eaking/

immo onl !as t!e +ren! and Dut! language #ossiilities, we would suggest

t!at t!e also !ave an Englis! version so t!at more #eo#le ould visit t!eir site/

UNIQUE CONTENT

%ontent wise are t!e t!ree sites ver similar/ $imilar servies t!at t!e o3er is

t!at t!e give t!e #ossiilit to om#are #laes on e/g/ #rie, loation and

servies/ (!e also give ou t!e o##ortunit to make a #roCle w!i! gives ou

age ; 2

http://www.airbnb.com/http://www.trivago.com/http://www.zimmo.be/nl/http://www.trivago.com/http://www.zimmo.be/nl/http://www.airbnb.com/


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t!e ailit to save t!e #laes ou Cnd interesting and to download t!e moilea##liation/

(!e servie t!at was uni9ue was t!e 5!ouse-to-Hirt6 o#tion at immo/ It gives

ou t!e o##ortunit to #ut our !ome online and to see !ow mu! #eo#le would

o3er 1or it/

COMPLETENESS OF INFORMATION

immo is t!e least om#lete site eause sometimes t!e !ouse-lord or owner

!ose to !ide some in1ormation t!at is ruial 1or t!e user/ On t!e ot!er !andt!e give additional use1ul estimations on insurane and eletriit/

irn is t!e most trans#arent to t!e ustomer and om#lete in in1ormation/ It

gives ou alwas t!e #rie #er nig!t, t!e servie osts and t!e total #rie 1or ou

sta/ Ot!er in1ormation w!ere t!e om#leteness is de#endent o1 t!e renter is t!edesri#tion o1 t!e room, t!e servies inluded and #itures/ But during our visit to

t!e wesites we saw t!at mostl all t!ree inluded/

n overview o1 t!e desri#tion, servies inluded and #itures were also inluded

in (rivago/ 7!at is missed, is a om#lete overview o1 t!e osts o1 our tri#/ .ouonl get t!e #rie #er nig!t w!i! makes t!at t!e user !as to alulate 1or

!imsel1/ (!is o#tion is availale on ot!er ooking sites and is more user 1riendl/

PAYMENT OPTIONS AND PROCEDURES

Ot!er im#ortant !arateristis o1 ontent are t!e #ament o#tions and t!e

#roedures/ irn is t!e onl site w!ere ou an atuall u our 5#rodut6 on

it, t!e #ament o#tions and t!e #roedures 1or t!e di3erent #arties are e=#lainedreall well/ >!tt#s:88www/airn/om8!el#8artile8'2G8w!at-met!ods-o1-#ament-

does-airn-ae#t !tt#s:88www/airn/om8!el#8getting-started8!ow-it-works@

(rivago is more a sear! engine 1or !otels, t!e #ament !a##ens on anot!er site

>w!ere ou ook t!e !otel@/ (!is means t!at t!e #ament o#tions and t!e#roedure de#end o1 t!e atual ooking site/ +or immo ou !ave to go or

ontat t!e real estate oe to get more in1ormation/

FEEDAC! ON T"E PRODUCTS

immo is t!e onl site o1 t!e t!ree w!ere ou ant #ut an review or rating/ (!e

onl t!ing ou see is !ow mu! times t!e #lae was #laed as someones

51avorite o#tion6/ .ou an sa !ow !ig!er t!e numer is !ow more #o#ular t!e#lae is/

irn and (rivago ot! work wit! a review and a rating sstem/ (!e reviews o1

irn are Aust 1orm t!eir users, (rivago uses ne=t to !is own reviews also reviews

o1 ot!er soures/ (!e rating sstem is translated in irn to stars >Cve stars@ andin (rivago to stars, 1aes and olors >lso Cve, 1rom sad to !a##@/ (rivago also

gives t!e o#tion to Clter !otels ased on t!e reviews/

age ; K

+igure 2F E=am#le 1eedak sstem on irn >irn,20'G@

https://www.airbnb.com/help/article/126/what-methods-of-payment-does-airbnb-accepthttps://www.airbnb.com/help/article/126/what-methods-of-payment-does-airbnb-accepthttps://www.airbnb.com/help/getting-started/how-it-workshttps://www.airbnb.com/help/article/126/what-methods-of-payment-does-airbnb-accepthttps://www.airbnb.com/help/article/126/what-methods-of-payment-does-airbnb-accepthttps://www.airbnb.com/help/getting-started/how-it-works


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age ; 4

+igure KF E=am#le 1eedak sstemon (rivago >(rivago, 20'G@


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$!ools

In t!e s!ools ategor we did a om#arison o1 t!e 1ollowing t!ree aademi

institutions: rtevelde &niversit %ollege>www/artevelde!oges!ool @, VlerikBusiness $!ool>www/vlerik/om @ and enatta &niversit >www/ku/a/ke @/


7it!in L seonds in t!e rtevelde !ome #age and ou see t!em advertise t!eirnew ourse, International Business Management/ +or someone window s!o##ing

1or ourses, t!e wouldnt !ave to sweat it to get ideas on a ourse to #ursue/

rtevelde made sure t!at wit!in t!e !ome #age, ou an easil see t!at t!e#rovide in1ormation aout t!eir #rogrammes, t!eir alendar ear and

aommodation 1ailities/ (!at is, all t!e relevant in1ormation at!es our eeCrst/

7!en it omes to t!e enatta universit wesite, t!e Crst t!ing t!at at!es

our ee w!en ou rowse on t!eir !ome #age is t!e #!oto o1 t!e Vie%!anellor/ (!e wesite !as all relevant in1ormation re9uired ut not!ing#artiularl selling at Crst sig!t/ s a matter o1 1at most #uli universities in

ena dont even ot!er to market t!eir ourses/ (!e enan sstem is rat!er

di3erent 1rom t!e Belgian sstem/ (!e universit itsel1 selets students ased onaademi merits/ 56 students mostl reeive admissions to do t!e toug!

oursesF engineering, mediine and t!e likes/

ooking 1or an im#at1ul management ourse< (!at is t!e Crst 9uestion ou see

on t!e Vlerik wesite/ It a#tures ones attention instantl and ou 1eel like t!eare going to o3er a solution to our lost soul/ (!e #rovide detailed in1ormation

onerning t!eir #rogrammes/ ll relevant in1ormation t!at one mig!t re9uireonerning t!eir #rograms is availale and om#re!ensive/

7it! regard to use o1 language, enatta &niversit !as Englis! as t!e standardlanguage and no 1urt!er o#tions/ Vlerik wesite o3ers Englis!, Dut! and

"ussian w!ilst rtevelde o3ers Dut! and Englis!/ (!e #rolem wit! t!e

rtevelde site is t!at not evert!ing is translated into Englis!/ (!e !oie o1 language wit! re1erene to t!e geogra#!ial loation serves all wesites good/

In general, t!e essene o1 ontent is ailit to sell oursel1/ 7!ilst all t!e s!ools

#rovide relevant in1ormation, rtevelde and Vlerik sell t!emselves well/

UNIQUE CONTENT (!ere was not!ing uni9ue aout t!e ourses, #er se/ (!ese are ourses t!at an

easil e 1ound in various universities and olleges/ (!e utting edge 1or Vlerik

$!ool, in om#arison wit! rtevelde would !ave to e t!eir E=eutive mastersand dotorate #rograms t!at are not o3ered in rtevelde/ Ot!erwise t!e two ot!

o3er a!elors #rograms/ enatta &niversit o3ers over L0 ourses w!i! o3ersa wide so#e 1or seletion/ In om#arison to Vlerik and rtevelde, it !as more

o#tions/ But #utting it into t!e enan onte=t, t!is is not!ing uni9ue/ Most #uli

universities o3er over L0 ourses/


age ; L

http://www.arteveldehogeschool/http://www.vlerick.com/http://www.ku.ac.ke/http://www.arteveldehogeschool/http://www.vlerick.com/http://www.ku.ac.ke/


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rtevelde and Vlerik #rovide om#lete in1ormation on t!eir wesites/ I1 interested in reading 1urt!er into a #artiular to#i, ou do not meet a dead end/

enatta &niversit !as loads and loads o1 in1ormation on t!e site ut 1or someourses not mu! in1ormation is given/

PAYMENT OPTIONS AND PROCEDURES

ll t!ree s!ools learl outline t!e 1ee strutures/ (!e learl di3erentiate t!e1ee 1or t!e natives 1rom t!ose o1 1oreigners/ rtevelde goes a not! !ig!er and

#rovides two #ament o#tions, w!i! is #aing t!e 1ull amount u#on registration

or #aing a de#osit and t!en learing t!e alane wit!in a #eriod o1 K0das/


)one o1 t!e s!ools wesites o3ered #lat1orm 1or 1eedak/ Vlerik and enatta

!owever !ave t!e o#tion o1 susriing to t!eir newsletters/ (!is is not reall1eedak, ut t!e go t!e e=tra mile to invite ou to kee# u# to date wit! t!eir

#roeedings/

irlines

+or t!e ategor o1 5irlines6, we om#ared "anir, ena irwas and Ieria/


ena irwas was t!e most diret wesite, not t!at mu! distrations on t!e

site, not a lot o1 #romotions, disounts or last-minute sales w!o #o#-u# on our

sreen/ It !as a great navigation tool and #rovides all t!e in1ormation ou need/ (!e onl #oint o1 im#rovement is t!at w!en ou are ordering tikets ou an onl

!oose ertain lasses and not !oose o#tions8e=tras se#aratel/

"anair also gives t!e #ro#er amount o1 in1o and even gives ou more

#ossiilities and answers t!an ou asked 1or, ut is also ver distrating/ lso aver ig #lus is t!at ou an !oose all our e=tras and o#tions se#aratel/ .ou

!ave a lot o1 in1ormation on our sreen t!at ou dont reall need >sales,disounts, last minutes, !ow to install t!e a## et?@/

On Ieria ou !ave to lik a lot e1ore ou !ave t!e in1o ou need, ut it#rovides ou all t!e in1ormation ou need/

age ; G


8/30

Figure 4; Example relevant information for Ryanair (Ryanair, 2016)

UNIQUE CONTENT

(!e onl site t!at #rovides ou uni9ue ontent >ontent t!at t!e ot!er sites dont

!ave@ is "anair/ (!e o3er ou an a##, #ossiilities to immediatel rent a arw!en ou arrive at t!e air#ort and t!e also !ave a great sstem to reserve our

seat in advane/


(!e in1ormation is ver om#lete on all t!ree sites sine it are ooking sites/ .ou

reall need t!e orret amount o1 in1o to Cnalie our ooking, eause w!en ou

dont !ave all t!e details ou will not e likel to trust t!e site and ook/PAYMENT OPTIONS AND PROCEDURES

(!e #ament o#tions are t!e same on all t!e sites/ .ou an #a wit! visa,maestro and Master%ard/ Ieria also makes a lot o1 #romo to #a wit! our

Cdelit #oints >miles@/

(!e all ask ou to make an aount e1ore ou om#lete t!e ooking and#ament >w!at makes sense@ and t!e all ask 1or #ersonal data w!en

susriing/


(!e est site onsidering 1eedak is ena irwas/ (!e o3er ou a lot o1 #ossiilities to ommuniate wit! t!e !el# desk #utting t!e ontat numer

learl on t!e !ome#age/ (!e live !at and 5ontat us i1 ou need !el#6 #!raseson ever #age reall enourage ou to all8mail8te=t in ase o1 douts/ On

"anair ou also !ave t!e #ossiilit 1or a live !at, ut its not so #romoted ason t!e site o1 ena irwas/ (!e ot!er sites #rovide a ontat numer w!en ou

lik on ontat, ut not as lear as ena irlines/

)ews sites

+or t!is ategor, t!e 1ollowing K sites are om#ared: >!tt#:88deredatie/e8@,

>!tt#:88nieuws/vtm/e8@ and >!tt#:88www/nation/o/ke8@


age ;

http://deredactie.be/http://nieuws.vtm.be/http://www.nation.co.ke/http://deredactie.be/http://nieuws.vtm.be/http://www.nation.co.ke/


9/30

ll t!ree sites ring general news aout t!eir ountr, ut t!e also !ave a worldnews setion/ 7!i! ontains almost t!e same ontent on t!e K wesites/

Big di3erene etween t!e Belgian sitesF De "edatie an e #ut in Englis!

alt!oug! a1ter doing t!is t!e wesite eomes a it smaller and t!e world news

setion disa##ears/ ll t!e videos w!i! are in Dut! are gone as well/

Figure 5; Dieren!e "et#een Engli$% an& Dut!% ver$ion of t%e Re&a!tie' (Re&a!tie, 2016)

V(M news, an onl e #ut in Dut! and Dail )ation is onl Englis!/

UNIQUE CONTENT

De "edatie an e #ut in 4 di3erent languages w!i! makes t!em uni9ue in t!is

ategor/ lso ou an see on +igure 0' t!at t!e #rovide t!e tem#erature and

!ow mu! tra Aam t!ere is at t!e moment/


In1ormation on all K wesites are easil aessile 1or a ommon user/ (!e sites

make use o1 somew!at an idential stle/ E/g/:

Figure 6; Example $tyle of * +ie#$ (*, 2016)

%om#ared wit! t!e Cgure 0' aove, its almost identialF )ews, olitis, 7orld

)ews, et/

"ELP FUNCTIONALITIES

(o ontat t!e news sites, Dail )ation makes use o1 a lassis a##roa!, t!eontat us utton an e 1ound at t!e ottom o1 ever #age o1 t!e site/

(o ontat V(M, ou !ave to lik t!e 4040 utton, w!i! onl is meant to send innews t!at mig!t e interesting 1or t!em/ (!e site !as no general 5ontat us6 or

+N setion/

De "edatieF ustomer servie is a it !arder to Cnd/ It an onl e 1ound on t!e

!ome#age and its not totall on t!e ottom/ not!er remark is t!at w!en ou

#ut t!e site in Englis! t!ere is not even a ustomer servie or ontat uso##ortunit/

age ;


10/30

(!e ustomer servie also seems to e a mess in om#arison wit! t!e rest o1 t!esite/

Figure ; Example of !omplaint &epartment of t%e re&a!tie' (Re&a!tie, 2016)

FEEDAC! ON T"E ARTICLES

On t!e V(M news site and Dail )ation its #ossile to reat on ever news artile

diretl on t!e wesite in ase ou !ave an aount/ De "edatie !asnt got t!is

o#tion/

+or all K wesites its #ossile to s!are ea! artile via (witter or +aeook to

s!are our omments/

age ; P


11/30

+untionalit (!e 1untionalit o1 a wesite

I1 ou look u# t!e word 1untionalit on t!e O=1ord ditionar ou Cnd as

deCnition 5(!e 9ualit o1 eing suited to serve a #ur#ose wellF #ratialit6 and5(!e range o1 o#erations t!at an e run on a om#uter or ot!er eletroni

sstem6/ >O=1ord ditionar, 20'G@ +or a wesite t!is an translates into

navigation, t!e ailit to interat, online #ament #ossiilities, !#erlinks, ?

Booking and real estate wesites

NAVIGATION

(!e navigation o1 a site is im#ortant ut also !ard to make/ I1 it is eas 1or t!e

ustomers t!e will ome ak ut i1 its too eas t!e will onl ome t!e site 1or

w!at t!e need and wont see ot!er element o1 t!e site/ It is like s!o##ing, i1 ouknow w!ere evert!ing is ou will onl take w!at ou need/ But i1 ou !ave tolook a it !arder ou will sta longer in t!e s!o#, see ot!er #roduts t!at attrat

ou and mae u more t!an antii#ated/

(rivago was t!e est site to navigate, t!e ar at t!e side made t!at we an work

eientl/ not!er t!ing we 1ound eas was t!at ou dont alwas !ave to goak to Cnd our sear! results eause evert!ing was o#ened on a new #age/

On t!e ot!er side ou are alwas re1erred to ot!er sites so ou will need to ada#t

to t!eir la-out and lassiCation/

irn doesnt !as a lot o1 uttons on t!e !ome #age/ (!is makes it easier to Cnd

in1ormation ut not t!at eas t!at ou Cnd diretl t!e in1o t!at ou need/ .oustill need to sear! a it, ut we elieve t!is is a trik to let us sta longer on t!e

site itsel1/ not!er good t!ing was t!at it was more visual, ou didnt !ave to readt!at mu! w!i! leads to 1aster navigation/

immo is t!e !ardest o1 t!e t!ree/ It !as so man uttons on t!e !ome#age t!at

ou s#end some amount o1 time to read evert!ing and to get a !old o1 t!e la-

out/ 7e elieve it would e easier i1 t!e start wit! some asi 9uestions to let uslead to t!e rig!t in1ormation/ .ou !ave t!is o#tion in some wesites to look 1or

e=am#le wit! daare #rodut or eletroni devieis t!e est !oie 1or ou/

INTERACTIVE

ll t!ree t!e wesites give ou also t!e #ossiilit to

s!are t!e #laes ou like or our sear! results wit!ot!er #eo#le via mail, +aeook, messenger/ )e=t to

t!is irn gives !is users also t!e #ossiilit towrite reviews and ontat ea! ot!er a1ter

ooking a room/ (rivago onl uses t!e

1eedak and rating sstem, to interatwit! t!e !otels itsel1 ou

7e alread mentioned t!at immo doesnt work wit!a 1eedak sstem, t!is makes t!is site t!e least

age ; '0

+iguur F $oialmedia#ossiilities on


12/30

interative/ .ou an alwas ontat t!e real estateitsel1 ut t!is ommuniation doesnt !a##en via t!e

site/

age ; ''

+iguur PF $oial media

#ossiilities on (rivago >(rivago,


13/30

ONLINE PAYMENT POSSIILITIES

Onl in irn ou !ave to #a 1or t!e#rodut on t!e wesite itsel1/ (!e give to

t!e ustomers o1 irn a lot o1 #ament

o#tions like redit ards, aal, li#a,oste#ar, IDE, ?.ou dont !ave t!is

#ossiilit at (rivago or immo, sine (rivagois more a sear! engine and 1or immo ou

!ave to go t!e real estate ureau itsel1/

SUGGESTION ASED ON CUSTOMER PREFERENCES

7!en a wesite s!ows suggestions ased on our ustomer#re1erenes it makes t!at t!e ustomer stas longer on t!e

wesite and t!at !e sees ot!er #roduts t!at ould interest!im/ (rivago doesnt !ave t!is servie on !is wesite/

immo doesnt s!ow #roduts ased on our ustomer#re1erenes, ut ot!er #laes o1 t!e same real estate oe/

irn s!ows at t!e end o1 t!e #age similar #laes t!an t!e

#lae t!e user is urrentl looking at/

" YPERLIN!S TO OT"ER RELEVANT SITES

I1 ou want go to ot!er relevant sites using irn ou will not get 1ar sine t!edont s!ow an ot!er interesting sites/ (!e onl !#erlinks t!e s!ow are 1rom

soial network sites w!ere t!e !ave a #roCle on, ut t!is o#tion ou also get on

t!e ot!er two sites/

(rivago is a sear! engine so i1 ou lik on t!e !otel ou t!ink is interesting ouget to t!e we#age t!at ou need/ (!e onl ot!er !#erlink ou Cnd is to

E=#edia, a sear! engine 1or Hig!ts, !otels and ar rent/ immo gives t!e

ustomer t!e !ange to go to ot!er sites, #artners o1 t!em, t!roug! t!eir site/

age ; '2

+iguur '0F ament o#tions on irn >irn,20'G@

+iguur ''F $uggestions ased onustomer #re1erene on immo/>immo, 20'G@


14/30

$!ools

NAVIGATION

Vlerik 1ar !ad t!e est navigation tool/ It !as a ourse Cnder t!at enales ou

to Clter out t!e ourses ased on language, ountr, town, domain, lengt! o1

ourse and t!e start dates/

Figure 12; Example programme $ear!% leri!- (leri!-, 2016)

(!e 1at t!at ou never lose sig!t o1 t!e !ome ta is a #lus/

rtevelde is e9uall eas to navigate and all in1ormation an e 1ound a 1ew

liks awa/ (!e kenatta universit site is eas to navigate until ou lik

on a #artiular de#artment and notie t!at its some sort o1 wesite wit!in

a wesite, and to get ak to t!e !ome #age ou !ave to kee# on liking

ak, sine t!e !ome ta sort o1 disa##eared/ It !as loads and loads o1

in1ormation and one will sim#l re9uire some #atiene to get all t!e

in1ormation needed/

INTERACTIVE

Figure 1.; Example online !%at platform from /enyatta niver$ity' (/enyatta niver$ity, 2016)

age ; 'K


15/30

enatta &niversit !as an online !at #lat1orm t!at invites t!e users to interatwit! t!e ustomer are team/ (!is is ver !and onsidering t!e !ave tons o1

in1ormation on t!e site/ *aving a ustomer are to assist w!ile on site is a #lus/

Vlerik o3ers t!e o#tion o1 reating a QM Vlerik #roCle/ B reating t!e #roCle,

ou an easil let t!em know !ow ou want to e ontated/ nd t!at kee#st!em in1ormed o1 our #re1erenes and interests/

#art 1rom t!at, all t!e sites #rovide links to t!eir soial media sites/ (!is

ensures t!at users know t!e an sta onneted even on ot!er soial media

sites/


rtevelde #rovides o#tions 1or #ament, ut no s#eiC #rovision 1or online

registration and #ament/ enatta &niversit gives students t!e o#tion to a##lonline/ (!e !ave a ste# ste# #roess on !ow to om#lete t!e #roedure/

Vlerik also !as an online registration #rovision/ One ou Cll in t!e registration1orm, Vlerik sends ou an invoie w!i! ou !ave to e1ore t!e sti#ulated date/

"YPERLIN!S TO OT"ER RELEVANT SITES

rtevelde est outlined t!is/ It !as a w!ole list o1 use1ul links t!at ome in ver!and 1or #otential students/ s 1or Vlerik and enatta &niversit, t!e ot!

#rovide use1ul links, onl t!e dont !ave t!em outlined as 1or t!e ase o1 rtevelde/

irlines

NAVIGATION

)avigation is one o1 t!e ke elements o1 a great ookingsite/ I1 its not lear w!ere ou !ave to lik and w!at

ou !ave to do ou will not e eager to u tikets on

t!at site/ lso a great site wit! great navigation o3ersa lot o1 seurit and trust and will !el# to raise our

sales numers as an airline om#an/

7!en we take a look at Ieria, "aniar and ena

irwas, we an see t!at t!e navigation on all t!reesites is good and gives a nie overview/

(!e most e=tended navigation ar is t!e one o1 ena

irwas, ut t!e easiest one is t!e navigation tool o1

"anir/

INTERACTIVE

(!ere is not a ig interative #art on t!ese sites/ ou do !ave a lot o1 #ossiilities

to ontinue our ookings o1 !otels8ars 1rom t!e airline wesites/ On enairwas ou !ave t!e #ossiilit to start a live !at, ut t!ats t!e onl interative

t!ing on t!ese sites/ (!e also !ave uttons to s!are our ooking t!roug!

1aeook8(witter et/

age ; '4

Figure 14; Example navigation/enya ir#ay$


16/30

Figure 15; Example intera!tivity /enya ir#ay$' (/enya ir#ay$, 2016)


(!e online #ament #ossiilities are ver good on all t!ree sites/ .ou an #a wit!

visa, Master%ard, maestro, mister as! and also ou an ask 1or #ament #lans/


Ieria !as a great #artners!i# wit! a lot o1 sites, 1rom ar rental to !otel ookingsut even to #lan events and tri#s/ ena irwas and "anair also o3ers t!e#ossiilt to do t!is ut t!e onnet8link ou to ot!er sites as well/

age ; 'L

Figure 16; Example partner$%ip$ of "eria' ("eria, 2016)


17/30

)ews sites

NAVIGATION

)avigation is im#ortant 1or a news site,

eause not everone is interested in t!e

same kind o1 news/

On all K sites we see t!at t!e navigation is9uite similar/ $ine t!ose sites are almost

e9ual, its not im#ortant to go in detail

!ere/ navigational di3erene etweent!e 2 Belgian sites is t!at 1or t!e internal

news: t De "edatie ou an !oose todivide t!e news #er #rovine and V(M

kee#s Belgium as a w!ole/

INTERACTIVE

ll wesites #rovide t!e #ossiilit to

s!are ertain artiles on +aeook or

(witter/ On to# o1 t!is V(M and Dail)ation 1oresee a setion elow ever

artile to omment on it, De "edatiedoes not/


De "edatie links t!eir 7e $!o# utton to !tt#s:88mediaoetiek/e8!ome8nl8

w!ere ou an u ooks, Clms, musi, omi ooks and ot!er mer!andise/

(!e site #rovides a s!o##ing art 1or one-lik s!o##ing

Dail )ation links ou to an E-a#er wesite!tt#:88e#a#er/nationmedia/om8e#a#er8inde=/!tm w!ere ou an susrie to an

E-version o1 enas news#a#ers/

ament met!ods: Moile, %redit %ard or aal


On De "edatie and V(M news we an Cnd use1ul links on to# o1 ever #age/ +or

t!e Dail )ation t!is is on t!e ottom/

Figure 13; Example navigation to ot%er u$eful lin-$ from t%e Re&a!tie (De Re&a!tie, 2016)

Figure 1; Example navigation to ot%er u$eful lin-$ from * +e#$ (* +ieu#$, 2016)

age ; 'G

Figure 1; Example of navigation of t%e

Re&a!tie' (De re&a!tie, 2016)

https://mediaboetiek.be/home/nl/http://epaper.nationmedia.com/epaper/index.htmhttps://mediaboetiek.be/home/nl/http://epaper.nationmedia.com/epaper/index.htm


18/30

Figuer 20; Example navigation to ot%er u$eful lin-$ from t%e Daily +ation' (Daily +ation, 2016)

ut!orit wesite and !is aut!orit

5 n aut%ority $ite i$ a #e"$ite t%at earn$ it$ rea&er$ tru$t "ot% &ue to t%e

uality of it$ !ontent an& t%e uality of it$ experien!e' 7e!au$e "ot% of t%e$e are

great, t%e #e"$ite u$er$ are %appy to $ign up, return, engage an& $%are t%e

!ontent t%ey 8n& on t%e $ite'9 >ut!orit *akers, n/d/@ .ou an atuall om#arean aut!orit site to a #erson ou trust to give ou t!e rig!t in1ormation ou are

looking 1or >Joe, J/, 20'2@/

Booking and real estate wesite

RESPONSILE PERSON FOR DEVELOPMENT AND MAINTENANCE

$ine t!ere is no in1ormation on t!e develo#ment and t!e maintenane o1 t!e

t!ree sites we elieve it all !a##ens in-!ouse/ (!e onl t!ing we 1ound was in (rivago, w!i! asked i1 t!e users would ontat t!em i1 t!e are redireted to a

site wit! non-legal or immoral ontent/

LEGALITY # CREDIILITY OF T"E $ESITE AND PRIVACY # SECURITY STATEMENTS

Ever site gives a #riva statement and #oli o1 t!eir wesite/ It are su! longand oring te=ts t!at it isnt user-1riendl at all/ (o make it more readale it would

e etter i1 t!e would make an in1ogra#!i or a video aout it/

Ever site !as a o#rig!t and #riva #age/ It gives in1ormation aout ookies,

t!e e=#lain w!at it is and !ow ou an swit! t!em o3/ It also gives ane=#lanation o1 w!i! in1ormation t!e get >or take@ o1 t!e user, w!at t!e do wit!

it and w!en t!e dislose t!e in1ormation to ot!er #arties/ )e=t to t!e o#rig!tand #riva #age t!e also !ave a terms o1 use8servie setion w!i! mentions

!ow ou an ontat t!em i1 somet!ing is wrong or i1 ou !ave an 9uestions/

(!ere were some di3erenes etween t!e sites/ (rivago mentions on t!eir

wesite t!at t!e are not res#onsile 1or an misin1ormation, t!is is not reall anassurane 1or t!e user/ immo mentions t!at t!e are #artii#ating wit! an

internet stud and t!at t!e 1all under t!e Belgium law/

$!ools


ll t!e s!ools #rovide ontat in1ormation, onl t!e #resentation is di3erent/

rteveldes ontat in1ormation is given wit! re1erene to t!e various onerns,

i/e general in9uiries, a##ling 1or e=em#tions and s!eduling an a##ointmentwit! t!e stud oa!/ list o1 use1ul links is also #rovided and t!is is reall

!el#1ul 1or 1oreign students w!o !ave no idea w!ere to start 1rom/

age ; '


19/30

Vlerik !as ontat #ersons given #er #er #rogram/ In ase ou are looking 1ordetails onerning t!eir e=eutive MB, on t!at same #age ou will Cnd t!e name

and ontats o1 t!e oa! in !arge/

enatta universit !as all t!e ontat in1ormation learl outlined 1or all t!eir

de#artments and di3erent ourses in t!e di3erent am#uses/


Vlerik !as a learl deCned #riva statement/ It !as ategories in t!e

statement, w!i! !ave 9uik links, !ene ou do not !ave to read t!e w!oledoument to dedue ertain in1ormation/

rtevelde and enatta &niversit ould e t!at t!e do not !ave a #riva

#oli/ I1 t!e do, t!en not easil aessile to t!e users, w!i! is Aust wrong/

irlines


(!e all #rovide t!e nesesar in1ormation onsidering t!e res#onsailities and

o#rig!t/ (!e all !ave uttons to navigate to t!ese details/

Figure 22; Example re$pon$i"ilitie$ an& !opyrig%t of /enya ir#ay$' (/enya ir#ay$, 2016)


Its im#ortant 1or t!ese sites to !ave a lot o1 rediilit so #eo#le trust t!em/ llt!e in1ormations aout terms and onditions, legal as#et, arriage et an e

1ound on t!ese sites/

age ; '

Figure 21; Example re$pon$i"ilitie$ an& !opyrig%t of Ryanair' (Ryanair, 2016)


20/30

Figure 2.; Example :egal information from "eria' ("eria, 2016)

age ; 'P


21/30

)ews sites


$ine t!ere is no in1ormation aout t!e develo#ment or maintenane o1 t!is

wesite we an assume t!e res#onsiilit las t!e aut!or o1 t!e sites, in t!is

aseF V"(, V(M Dail )ation/

ll sites do #rovide ou wit! t!e terms o1 use/


(!e terms o1 use are not ver user-1riendl and #rovides us wit! tons o1

in1ormation w!i! o1ten is never read om#letel/ V(M news doesnt even #rovideus wit! t!is list o1 terms o1 use, ou !ave to go to vtm/e to Cnd a general terms

o1 use on all t!eir servies >inluding t!e news #art@/

age ; 20


22/30

ttrativenessttrativeness o1 a wesite

(!eres no aounting 1or taste, meaning t!at di3erent #eo#le like di3erent stu3/

It is !ard to make a wesite t!at everone likes eause everone !as !is own,di3erent taste/

It all de#ends i1 our target ou tried to rea! !ad a #ositive e=#eriene w!envisiting our wesite/ Do t!e want to reommend it to ot!er #eo#le< Did t!e

t!ink it was interesting and would t!e ome ak< (o a!ieve t!is wesites ando some t!ingsF t!e an sta organied and u#date regularl, !ave a link t!at is

eas to rememer, use elements like gra#!is to make it more a##ealing, make a

moile a## ? >$!an, */, 20'G@

Booking and real estate wesite

7it! all t!e t!ree t!e sites were t!e online e=#eriene a #ositive one/ (!ere wasno site t!at was mu! worse t!an t!e ot!er one/ +or us stood irn on t!e Crst

#lae, 1ollowed wit! (rivago and t!en immo/ 7e would reommend all t!e t!ree

t!e sites to ot!er #eo#le/

irn is our numer one eause it is more visual a##ealingF it !as nie #itures,gra#!is and little videos/ 7e reall like t!e olors, t!e were well Ctting and not

one t!e were too mu!/ 7e ould download t!e a## on t!e site, we saw all t!e

#laes on a ma#, et/ (!e #roCle ou an make is also an e=tra t!at ou antmiss anmore/ Overall it was eas to use, visual a##ealing and interesting/

(rivago is more eient to use wit! t!e ar on t!e le1t side/ (!e di3erent olorsFlue, ellow and red mat! toget!er ut we Cnd t!e somer olors o1 irn

more a##ealing/ (!e site sel1 is also 1un to use and it is also eas t!at ou likon a !otel ou like and t!at t!e ot!er site o#ens in a new #age/ Just like irn

ou an download t!e moile a## and make a #roCle/ 7e 1ound t!e gra#!i moreased on #rodutiveness t!an on attrativeness, w!i! is more use1ul 1or a

sear! engine/

immo, wit! t!e olors lue and orange, is t!e t!ird on t!e list ut t!is doesnt

mean t!at we dont like t!e site/ 7e t!oug!t t!e olors were least a##ealing andt!e overall la-out least eient, t!ere were too mu! uttons to lik on/ 7e

liked t!at we got e=tra in1ormation aout t!e !ouses and a ma# ut it was all indi3erent #ages/ 7e would rat!er see it in an eas, visual and om#ateroverview/ Just like t!e two ot!er sites we were #ossile to make an aount and

to download t!e a##/

$!ools

(!ere is Aust some energ and liveliness t!at omes wit! t!e #!otos on t!e

rtevelde !ome#age/ .ou 1eel like ou want to e #art o1 t!is !a## ommunit/Interesting videos t!at a#ture t!e student li1e in a sna# s!ot/ Our est in t!e

s!ool ategor on t!e aest!eti it/

Vlerik !ome#age is e9uall ver attrative/ )avigation is eas and t!is is a sitedeCnitel wort! reommending/ (!e est #art aout t!is w!ole e=#eriene was

age ; 2'


23/30

t!at Aust a da a1ter rowsing t!eir site, t!eir s#onsored works!o#s #o##ed u# onm +aeook news1eeds/

enatta &niversits oial olours are lue/ (!at ould e=#lain t!e lue

akground olour on t!e wesite, w!i! is Aust down rig!t una##ealing/ (!e

writings on t!e logo annot e read, !ene a Crst timer wouldnt e ale to tellw!at is stated on t!e logo/ (!e #!otos a#ture !al1 t!e sreen, or more, w!i! is

a little e=aggerated/ (!e wesite is draining, wit! re1erene to t!e tons o1 in1ormation #rovided/

irlines

(!e K sites are all ver attrative, t!e use a lot o1 olors, nie #itures and nie

gra#!is/

ena airlines starts wit! a #ower1ul red sreen w!ere ou an !oose our

ountr to ontinue/ 7!en ou !ave !osen our ountr ou arrive at a ver

lear navigation #age w!ere t!ere are not too man uttons8#itures #o# u#s et/and t!e omination o1 red and w!ite also !el#s ou to read easil/

"anir is a little it overw!elming/ +las!ing #itures and o3ers and also a lot o1

in1o on t!e Crst #age/ )ot t!at mu! o1 an overview/ (!e use o1 olors is ver

good t!oug! andt!e use a lot o1 great images and #itograms to illustrate w!att!e #age is aout/

Ieria is rat!er oring w!en ou look at t!e site, ut gives a alm and ontrolled

Crst im#ression/ ll t!e in1o ou need is on t!ere, ut ou !ave to sroll a lot

w!i! I dont reall like/

Figure 24; Example omepage Ryanair' (Ryanair, 2016)

)ews sites

ttrativeness o1 t!e K wesites di3ers and di3erent o#inions are #ossile/

age ; 22


24/30

V(M is t!e most #aked one and Dail )ation is t!e least attrative one sinet!ere is a lot o1 w!ite and te=ts are written in a dark gre s!ade/

(!e Belgian sites 1oresee a lot o1 artiles wit! videos 1rom t!e news on television,

Dail nation a it less/ But all sites !ave t!eir videos setion/

(!e Dail )ation !as t!e learest overview in ase ou !ave an 9uestions oromments/ $ine t!e #rovide ever #age wit! t!e ontat-us utton and t!e +Nsetions/ On t!e V(M news site t!is is now!ere to e 1ound and on t!e V"( site

we an Cnd t!e +N ak at t!e ustomer servie setion on t!e !ome #age/

s mentioned e1ore t!e V(M site is t!e most #aked one, w!en our ursor goes

over one o1 t!e to# #itures, it enlarges t!e #!oto and also t!e title o1 t!e artile/

(!e olors o1 V(M is darker on t!e to# o1 t!e #ages w!i! is w!ite in ase o1 t!e

"edatie and Dail )ation/ ersonall w!ite 1avors a almer overview/

De "edatie makes use o1 green te=t and #la uttons w!i! is a 5ool olor6/

(!ose ool olors are o1ten seen as alming and green is a olor w!i! 1alls eason t!e ees and is su##osed to rela=/

age ; 2K


25/30

%onlusionBooking and real estate wesites

%s& pla'e: irn ()* Pla'e: (rivago +r* pla'e: immo

Overall we an state t!at along t!e ooking and real estate wesites A,rb)b was

t!e est one/ On all t!e 1our ategories we t!oug!t it was t!e est designed andt!e most in1ormative wesite/

%ontent wise we didnt miss ant!ing/ (rivago !ad a leared navigation sstemand gave ou t!e #ossiilit to go to ot!er sites, ut on t!e ot!er items o1

1untionalit was irn learl t!e winner/ (!e in1ormation o1 t!e ut!orit wasaording to us t!e same 1or all t!ree t!e wesites/ .ou ould Cnd t!e same

in1ormation ak and t!e items we ouldnt Cnd were laking in all t!ree t!e

wesites/ t t!e last ategor, attrativeness, was irn also t!e easiest to use,

most visual a##ealing and interesting/+or immo we #ro#ose a om#ater and easier la-out and etter gra#!is like

e/g/ a KG0R tour t!roug! t!e o3ered #laes/ More interativit, a new 1eedak

sstem and more language o#tions would also make t!is wesite mu! etter/

$!ools

%s& pla'e: Vlerik ()* Pla'e: rtevelde +r* pla'e: enatta

(!e ontent #rovided was relevant to t!e institutions, ut t!e #laement wit!int!e wesite inHuened t!e selling it/ (!e words used to sell t!e ourses added

anot!er di3erentiating 1ator/ Vlerik and rtevelde aed t!at, w!ile enatta&niversit was rat!er #lain in selling t!eir ourses/ ooking at t!e time taken

w!ile navigating t!roug! t!e wesites, Vlerik !ad t!e est assisting tool:- ourse

Cnder/ In essene, we want to take t!e least amount o1 time to get all t!ein1ormation we need/ I1 all institutions would inor#orate t!e Cltering o#tion

o3ered Vlerik, t!is would make t!e rowsing moments more #leasant/ Interms o1 aut!orit, all wesites gave t!e ontat #ersons aording to t!e

di3erent in1ormation needs/

On t!e attrativeness it, we would reommend a !ange o1 olor t!eme 1or

enatta &niversit, ma e a so1t or alm lue/

et us Aust sa t!at none o1 t!ese wesites are ad, #er se/ (!e serve t!eir#ur#ose well, ut w!en #ut in om#arison wit! ea! ot!er wit! re1erene to t!esu ategories o1 ontent, 1untionalit, aut!orit and attrativeness, t!en some

wesites Aust #er1orm etter t!an ot!ers/

irlines

%s& pla'e: Iber,a ()* Pla'e: !e)-a A,r.a-s +r* pla'e: R-a)A,r

Making a ranking 1or t!ese wesites was ver diult eause t!e are ver

mu! alike/ (!e all !ave t!eir strengt!s and weaknesses, ut I annot tell w!i!one is etter/

age ; 24


26/30

I1 we take a look at Ieria we an onlude t!at it is ver user-1riendl ut !as arat!er oring design/ ena airwas is also ver user-1riendl and uses some nie

olors ut needs more liks/ "anir is a little rowded w!en we look at t!einter1ae ut !as a lot o1 nie o3ers and is also ver eas to use/

$o i1 we onlude we an sa all K sites are good sites/ (!e are eas to use andnie to look at/

)ews sites

%s& pla'e: De "edatie ()* Pla'e: V(M +r* pla'e: Dail )ation

)ews sites are in general ver similar, t!ats w! its !ard to make u# a

to# 1rom t!e ontent itsel1/ $o t!is to# K is mostl ased on la-out and

#ersonal #re1erenes/

De "edatie won t!is attle t!anks to t!eir alm la-out/ (!e green olors

makes it a #leasant wesite 1or t!e ees and mind/ Vtm on t!e ot!er !and

was a it too rowded in our o#inion ut t!e !ave t!e most evolved

wesite as well/ (!ats w! t!e get a!ead o1 Dail )ation, w!i! is in

general a good news site, onl wit! a #oor la-out/

7!at makes De "edatie even etter is t!e 1at we an !ange languages, t!e#rovide t!e most im#ortant news u#dates in 4 di3erent languages and t!is

makes t!em stik out 1or sure/

age ; 2L


27/30

(ale o1 Cgures+igure 'F &nknown in1ormation on immo >immo, 20'G@/////////////////////////////////////2

+igure 2F E=am#le 1eedak sstem on irn >irn, 20'G@///////////////////////////////K

+igure KF E=am#le 1eedak sstem on (rivago >(rivago, 20'G@/////////////////////////////K

+igure 4F E=am#le relevant in1ormation 1or "anair >"anair, 20'G@//////////////////////L

+igure LF Di3erene etween Englis! and Dut! version o1 t!e "edatie/

>"edatie, 20'G@/////////////////////////////////////////////////////////////////////////////////////////////////////G

+igure GF E=am#le stle o1 V(M )iews >V(M, 20'G@////////////////////////////////////////////////

+igure F E=am#le o1 om#laint de#artment o1 t!e redatie/ >"edatie, 20'G@///// /

+iguur F $oial media #ossiilities on irn >irn, 20'G@/////////////////////////////////

+iguur PF $oial media #ossiilities on (rivago >(rivago, 20'G@///////////////////////////////

+iguur '0F ament o#tions on irn >irn, 20'G@////////////////////////////////////////////P

+iguur ''F $uggestions ased on ustomer #re1erene on immo/ >immo, 20'G@/////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////// P

+igure '2F E=am#le #rogramme sear! Verik >Vlerik, 20'G@/////////////////////////////'0

+igure 'KF E=am#le online !at #lat1orm 1rom enatta &niversit/ >enatta

&niversit, 20'G@////////////////////////////////////////////////////////////////////////////////////////////////// '0

+igure '4F E=am#le navigation ena irwas/////////////////////////////////////////////////////''

+igure 'LF E=am#le interativit ena irwas/ >ena irwas, 20'G@/////////////'2

+igure 'GF E=am#le #artners!i#s o1 Ieria/ >Ieria, 20'G@////////////////////////////////////'2

+igure 'F E=am#le o1 navigation o1 t!e "edatie/ >De redatie, 20'G@////////////////'K

+igure 'F E=am#le navigation to ot!er use1ul links 1rom t!e "edatie >De

"edatie, 20'G@////////////////////////////////////////////////////////////////////////////////////////////////////'K

+igure 'PF E=am#le navigation to ot!er use1ul links 1rom V(M )ews >V(M )ieuws,

20'G@////////////////////////////////////////////////////////////////////////////////////////////////////////////////////'K

+iguer 20F E=am#le navigation to ot!er use1ul links 1rom t!e Dail )ation/ >Dail)ation, 20'G@/////////////////////////////////////////////////////////////////////////////////////////////////////// 'K

+igure 2'F E=am#le res#onsiilities and o#rig!t o1 "anair/ >"anair, 20'G@////'L

+igure 22F E=am#le res#onsiilities and o#rig!t o1 ena irwas/ >ena

irwas, 20'G@///////////////////////////////////////////////////////////////////////////////////////////////////// 'L

+igure 2KF E=am#le egal in1ormation 1rom Ieria/ >Ieria, 20'G@////////////////////////'L

+igure 24F E=am#le *ome#age "anair/ >"anair, 20'G@//////////////////////////////////////'

age ; 2G


28/30

Biliogra#!irn/ >20'G@ ontent ?oli!y@ "etrieved on Lt! o1 Mar! 20'G,

1rom !tt#s:88www/airn/om8!el#8artile8L4G8ontent-#oli

irn/ >20'G@/ :o!al ir"n" Aite$' "etrieved on Lt! o1 Mar! 20'G, 1rom!tt#s:88www/airn/om8sitema#s8loalied

irn/ >20'G@/ 20'2@/ 20'4@/ 20'G@/ 10 tip$C %o# to !reate an $er frien&ly an& attra!tive 20'G@/ ?riva!y"elei&' "etrieved on t! o1 Mar! 20'G, 1rom

!tt#:88www/trivago/e8stati8or#orate8#rivaT#oli

immo/ >20'G@/ ppartementen te %uur in Bent (000)' "etrieved on Lt! o1 Mar!20'G, 1rom !tt#:88www/immo/e8nl8gent-P0008te-

!uur8a##artement8EL2VJ8


29/30

De "edatie/ >20'G@ ome/ "etrieved on Gt! o1 Mar! 20'G, 1rom!tt#:88deredatie/e8m8vrtnieuws

V(M/ >20'G@ vtm nieu#$/ "etrieved on Gt! o1 Mar! 20'G, 1rom

!tt#:88nieuws/vtm/e8

Dail )ation/ >20'G@ ne#$/ "etrieved on Gt! o1 Mar! 20'G, 1rom!tt#:88www/nation/o/ke8

Media Boetiek/ >20'G@ ?ro&u!ten/ "etrieved on Gt! o1 Mar! 20'G, 1rom

!tt#s:88mediaoetiek/e8!ome8nl8

V(M/ >20'G@ ome/ "etrieved on Gt! o1 Mar! 20'G, 1rom !tt#s:88vtm/e8

Medialaan/ >20'G@ Be"rui-$voor#aar&en *e&ialaan Broep/ "etrieved on t! o1

Mar! 20'G, 1rom !tt#:88medialaan/e8voorwaarden8<utmTsoureUV(MutmTmediumU1ooterutmTam#aignUinstroom

)ation Media rou#/ >20'G@20'G@ ome (Engli$%)/ "etrieved on Gt! o1 Mar! 20'G, 1rom!tt#:88deredatie/e8m8vrtnieuws/englis!

V(M/ >20'G@ vtm "innenlan&/ "etrieved on Gt! o1 Mar! 20'G, 1rom

!tt#:88nieuws/vtm/e8innenland

Dail )ation/ >20'G@ ne#$/ "etrieved on t! o1 Mar! 20'G, 1rom

!tt#:88www/nation/o/ke8news8-8'0LG8'0LG8-8v'se8-8inde=/!tml

Dail )ation/ >20'G@ o&ay$ paper' "etrieved on Gt! o1 Mar! 20'G, 1rom

!tt#:88www/nation/o/ke8

+igure 0': retrieved 1rom W!tt#:88deredatie/e8m8vrtnieuws X!tt#:88deredatie/e8m8vrtnieuws/englis!Y

+igure 02: retrieved 1rom W!tt#:88nieuws/vtm/e8innenlandY

+igure 0K: retrieved 1rom W!tt#:88deredatie/e8m8vrtnieuws8!el#8'/L'GG'KY

+igure 04: retrieved 1rom W!tt#:88deredatie/e8m8vrtnieuws8innenlandY

+igure 0L: retrieved 1rom W!tt#:88deredatie/e8m8vrtnieuws/englis!Y

+igure 0G: retrieved 1rom W!tt#:88nieuws/vtm/e8Y

+igure 0: retrieved 1rom W!tt#:88www/nation/o/ke8Y

age ; 2

http://deredactie.be/cm/vrtnieuwshttp://deredactie.be/cm/vrtnieuws.englishhttp://nieuws.vtm.be/binnenlandhttp://deredactie.be/cm/vrtnieuws/help/1.516613http://deredactie.be/cm/vrtnieuws/binnenlandhttp://deredactie.be/cm/vrtnieuws.englishhttp://nieuws.vtm.be/http://www.nation.co.ke/http://deredactie.be/cm/vrtnieuwshttp://deredactie.be/cm/vrtnieuws.englishhttp://nieuws.vtm.be/binnenlandhttp://deredactie.be/cm/vrtnieuws/help/1.516613http://deredactie.be/cm/vrtnieuws/binnenlandhttp://deredactie.be/cm/vrtnieuws.englishhttp://nieuws.vtm.be/http://www.nation.co.ke/


30/30

Belvine

!tt#:88www/vlerik/om8en

!tt#:88www/artevelde!oges!ool/e8

!tt#:88www/ku/a/ke8

Julie

"anair wesite, retrieved on Mar! 0L, 20'G

!tt#s:88www/ranair/om8e8nl8

ena-airwas wesite, retrieved on Mar! 0L, 20'G

!tt#s:88www/kena-airwas/om8loal8rivaToli8

Ieria wesite, e=tra ativities/ "etrieved on Mar! 04, 20'G!tt#:88www/ativitiesi/om8

Ieria airlines wesite/ In1ormation retrieved on Mar! 04, 20'G!tt#:88www/ieria/om8

report task web 2

Documents