Report Tile

United States Office of Personnel Management

TRAINING & MANAGEMENT ASSISTANCE PROGRAM

TMA Contractor Conference 2007

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Agenda

• OPM and TMA Missions

• TMA Financial and Performance Accomplishments and Goals

• New Contract Provisions

• Expectations

• Customer Satisfaction Survey Results

• TMA Organizational and Operational Structures

• Staff Introductions

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OPM and TMA Missions

OPM Mission:

To ensure the Federal Government has an effective civilian workforce.

TMA Mission:

To provide Government agencies with customized training, learning and human capital solutions that maximize individual, team and enterprise performance.

TMA Accomplishments and Goals

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New Interagency Agreement Funding Since 1995

$0

$20

$40

$60

$80

$100

$120

$140

$160

Millions

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FY 2006 Accomplishments

• New IAA funding increased from $28M in FY02 to $150M in FY06

• Revenue increased from $28M in FY02 to $109M in FY06

• Human Capital business line grew to 48% of total project funding in FY06 – up from 5% in FY02

• Deliverable Acceptance Rate maintained at 99% since FY02

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FY 2007 Goals

• New IAA funding of $160M

• Revenue of $115M

• Equal volume of Training and Human Capital business (IAA funding)

• Deliverable Acceptance Rate of 99%

• On target to meet all goals

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FY07 vs. FY06 Mid-Year Comparison

• New IAA funding was $52.6M through 4/07 vs. $37.6M through 4/06

• Revenue was $66.8M through 4/07 vs. $61.8 through 4/06

• Human Capital Business Line funding was 47% of total funding

• Deliverable Acceptance Rate was 99.9%

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FY07 Mid-Year Results of Customer Satisfaction Survey

• Overall, how would you rate the quality of products or services you have received from the contractor? (N=18)

Good: 94%

Fair: 6%

• How would you rate the value of services you have received from the contractor? (N=16)

Good: 94%

Fair: 6%

• Overall, how satisfied or dissatisfied are you with the services you received from the contractor? (N=16)

Good: 94%

Fair: 6%

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FY07 Mid-Year Results of Customer Satisfaction Survey (continued)

• Would you use the contractor's services again? (N=18)

Yes: 100%

• Would you recommend the contractors' services to other Government organizations? (N=18)

Yes: 94%

No: 6%

Overall, how would you rate the quality of products or services you have received from CTS/TMA? (N=18)

Good: 94%

Fair: 6%

New Contract Provisions

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New Contract Provisions

• Acquisition of new licenses or software for the development and implementation of customized training and human capital solutions;

• More efficient training implementation, enabling TMA to now provide customized training solutions of any kind;

• Enhancement of Training Program Management Office (PMO) support to specifically include activities such as course delivery, web-hosting, and production of copies of instructional materials, enabling an agency to turn to TMA for the management and conduct of its entire training/ learning program; and,

• Enhancement of Human Capital PMO support to include activities such as program analysis, stakeholder coordination, program status reporting, capital asset planning, and management presentations.

Expectations

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What TMA Expects from You

• Proactive Engagement• Market the TMA Vehicle• Participate in Task Order Competitions (TOCs)• Join the Mentoring Program

• Timely Notification of Problems

• Timely Submission of Invoices

• Effective Management of Subcontractors

• Compliance with Contract Requirements

• Ethical Behavior

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What You Should Expect from TMA

• Access to TMA Staff

• Timely Responses to Requests

• Consistency of Service

• Problem Mitigation

• Prompt Payment of Invoices

• Compliance with Contract Requirements

• Sales Coaching and Mentoring

• Ethical Behavior

TMA Organizational and Operational Structures

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TMA Organizational Structure

Jenise SetianChief

Project ManagementBud DemingTeam Leader

Business DevelopmentJim Smith

Project ManagementTina StephensTeam Leader

Operations TeamLinda WilliamsTeam Leader

Project Managers Project Managers

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TMA Operational Structure

Jenise SetianChief

Profit CentersBud DemingTeam Leader

Profit CentersTina StephensTeam Leader

Operations TeamLinda WilliamsTeam Leader

Center for Human

Resources

Center forGeneral

Government

Business Development

Jim Smith

Center forNationalSecurity

Center forNatural

Resources

Center forGeneral

Gov’t (DHS)

Center forSmall

Agencies

Account Managers

Account Managers

Account Managers

Account Managers

Account Managers

Account Managers

TMA Staff Introductions