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ABSTRACT
DOCUMENT RESUME
CE 079 652
Business Management Occupations: Skill Standards.Vocational Technical Education Consortium of States,Decatur, GA.1998-06-00106p.; For related skill standards documents, see CE 079651, ED 406 518, and ED 411 465.Vocational Technical Education Consortium of States, 1866Southern Lane, Decatur, GA 30033-4097. Tel: 800-248-7701(Toll Free).Legal/Legislative/Regulatory Materials (090)MF01/PC05 Plus Postage.Adults; *Business Administration Education; Business Skills;*Employment Potential; *Job Skills; Management Development;*Occupational Irfformation; Office Occupations Education;*Standards
This report organizes the information provided by 77individuals in business management occupations in 12 states into skillsinventories for persons in these jobs. The skills inventories contain thefollowing sections: (1) occupation-specific knowledge (communication,mathematics, science); (2) workplace behaviors (work ethics, interpersonalrelationships, teamwork, solving problems and critical thinking); and (3)technical skills--core skills (planning for the business; managing personnel;maintaining facilities, equipment, and supplies; managing operations andproduction; performing marketing functions; performing financial functions;communicating in management occupations; performing administrative functions;using professional services). The guide also contains a technical skillstandards matrix and appendixes that provide survey results, an equipment andsoftware list, and a management occupations matrix. (KC)
Reproductions supplied by EDRS are the best that can be madefrom the original document.
I a I
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4
usin
ess
Man
age
ent m
u at
ions
Skill
Sta
ndar
ds
deve
lope
d by
V-T
EC
S18
66 S
outh
ern
Lan
eD
ecat
ur, G
eorg
ia 3
0033
-409
7
June
, 199
85
© 1
998
by V
-TE
CS
Di r
ight
s re
serv
ed.
67
ET
EN
_
Ack
now
ledg
men
tsA
dvis
ory
Com
mitt
eePr
ojec
t Sta
ffO
rgan
izat
ion
of S
kills
for
Bus
ines
s M
anag
emen
tIn
trod
uctio
nvi
i
Wor
kpla
ce B
ehav
iors
Wor
k E
thic
sIn
terp
erso
nal R
elat
ions
hips
Tea
mw
ork
Solv
ing
Prob
lem
s an
d C
ritic
al T
hink
ing
13 13 13 14
Des
crip
tion
of th
e Pr
oces
s1
Tec
hnic
al S
kills
Sum
mar
y of
Sur
vey
Res
ults
Cor
e Sk
ills
Pres
ent J
ob T
itle
3Pl
anni
ng f
or th
e B
usin
ess
15
Yea
rs o
f E
mpl
oym
ent
3M
anag
ing
Pers
onne
l15
Edu
catio
n4
Mai
ntai
ning
Fac
ilitie
s, E
quip
men
t, an
d Su
pplie
s15
Sala
ry R
ange
4M
anag
ing
Ope
ratio
ns a
nd P
rodu
ctio
n15
Seco
nd L
angu
age
4Pe
rfor
min
g M
arke
ting
Func
tions
16
Num
ber
of E
mpl
oyee
s Su
perv
ised
4Pe
rfor
min
g Fi
nanc
ial F
unct
ions
16
Nat
ure
of th
e B
usin
ess
4C
omm
unic
atin
g in
Man
agem
ent O
ccup
atio
ns16
Sum
mar
y of
Tec
hnic
al S
kills
Lis
t4
Perf
orm
ing
Adm
inis
trat
ive
Func
tions
16
Wor
kpla
ce B
ehav
iors
6U
tiliz
ing
Prof
essi
onal
Ser
vice
s16
Equ
ipm
ent a
nd S
oftw
are
Lis
t7
Skill
Sta
ndar
ds M
atri
xE
quip
men
t Des
crip
tion
7T
echn
ical
Ski
lls: C
ore
17
Soft
war
e D
escr
iptio
n7
App
endi
ces
Occ
upat
ion-
Spec
ific
Kno
wle
dge
App
endi
x A
Com
mun
icat
ion
9Su
rvey
Res
ults
A-1
Mat
hem
atic
s11
Equ
ipm
ent a
nd S
oftw
are
Lis
tA
-9Sc
ienc
e12
App
endi
x B
Man
agem
ent O
ccup
atio
ns M
atri
xB
-I
9
Seve
ral i
ndiv
idua
ls e
mpl
oyed
in b
usin
ess
man
agem
ent o
ccup
atio
nssh
ared
thei
r ex
pert
ise
by s
ervi
ng a
s po
licy
advi
sors
, tec
hnic
al e
xper
ts, a
ndre
view
ers
duri
ng th
e co
mpl
etio
n of
this
pro
duct
. Tho
se in
divi
dual
s ar
e as
follo
ws:
Adv
isor
y C
omm
ittee
Floy
d C
helf
Che
lf I
nsur
ance
Lou
isvi
lle, K
Y
Car
olyn
Cun
ning
ham
The
Che
rry'
s D
ress
Sho
pM
urra
y, K
Y
Ral
ph D
rury
Cou
rier
-Jou
rnal
Lou
isvi
lle, K
Y
John
Kor
mos
Con
trac
tor
Fair
fax,
VA
Tom
Rab
beth
Men
denh
all I
nsur
ance
Lou
isvi
lle, K
Y
Don
na R
oger
sPA
K M
ail
Bra
dent
on, F
L
1 0
Ber
tha
Bau
mga
rten
, Man
ager
Ms.
Mar
ci's
Bow
ling
Gre
en, K
Y
Lis
a A
utry
, Man
ager
Fern
Cre
ek C
afe
Fern
Cre
ek, K
Y
Jeff
rey
Key
, Ow
ner
Key
Dry
Cle
aner
sL
ouis
ville
, KY
Jean
nie
Mill
erPi
ece
Goo
ds S
hop
Lou
isvi
lle, K
Y
V. S
. Keh
oe, M
gr.
Rya
n's
Stea
k H
ouse
Lou
isvi
lle, K
Y
John
Col
lier
Col
lier's
Mot
elL
ouis
ville
, KY
Ack
noM
sdam
ents
Stev
e Se
xton
HT
Mar
ketin
gM
urra
y, K
Y
Jonn
i Mill
er, M
anag
erY
oung
land
s C
hild
rens
Sho
pL
ouis
ville
, KY
Proj
ect S
taff
Rog
er D
unn,
Man
ager
Find
ers
Kee
pers
Nas
hvill
e, T
N
Rut
h A
im S
mith
a, O
ffic
e Su
perv
isor
Payc
hex,
Inc
.C
inci
nnat
i, O
H
All
proj
ects
req
uire
the
assi
stan
ce o
f se
vera
l spe
cial
indi
vidu
als.
The
sein
divi
dual
s do
muc
h of
the
unse
en w
ork
whi
ch r
esul
ts in
the
fina
l pro
duct
.T
he f
ollo
win
g in
divi
dual
s de
serv
e sp
ecia
l ack
now
ledg
men
t for
the
effo
rts
give
n in
the
com
plet
ion
of th
is p
rodu
ct:
Mr.
Lee
Can
trel
, Wri
ter
Mrs
. Liz
You
ng, W
rite
rL
ouis
ville
, KY
Eliz
abet
htow
n, K
Y
Mrs
. Lyn
da C
antr
el, E
dito
rL
ouis
ville
, KY
App
reci
atio
n m
ust a
lso
be g
iven
to R
on M
cCag
e, B
rend
a H
atta
way
,Sa
ndi D
avis
on, a
nd R
obyn
Mar
shal
l in
the
V-T
EC
S C
entr
al O
ffic
e, w
hopr
ovid
ed a
ssis
tanc
e an
d su
ppor
t thr
ough
out t
he d
evel
opm
ent o
f th
e pr
ojec
t.
Mel
issa
Bri
scoe
Proj
ect D
irec
tor
11
rAz
tion
of S
kills
for
= u
sine
sssm
aFre
l
Occ
upat
ion-
Spec
ific
Kno
wle
dge
Wor
kpla
ce B
ehav
iors
12vi
i
oC
omm
unic
atio
n
oM
athe
mat
ics
oSc
ienc
e
oW
ork
Eth
ics
oT
eam
wor
k
oIn
terp
erso
nal R
elat
ions
hips
oSo
lvin
g Pr
oble
ms
and
Cri
tical
Thi
nkin
g
oPl
anni
ng f
or th
e B
usin
ess
oM
anag
ing
Pers
onne
lo
Mai
ntai
ning
Fac
ilitie
s, E
quip
men
t, an
d Su
pplie
so
Man
agin
g O
pera
tions
and
Pro
duct
ion
oPe
rfor
min
g M
arke
ting
Func
tions
oPe
rfor
min
g Fi
nanc
ial F
unct
ions
oC
omm
unic
atin
g in
Man
agem
ent O
ccup
atio
nso
Perf
orm
ing
Adm
inis
trat
ive
Func
tions
oU
tiliz
ing
Prof
essi
onal
Ser
vice
s
13
The
pur
pose
of
this
doc
umen
t is
to a
ssis
t ind
ivid
uals
, tra
inin
gpr
ovid
ers,
empl
oyer
s, m
anag
emen
t per
sonn
el, a
nd p
rofe
ssio
nal
orga
niza
tions
who
are
inte
rest
ed in
mat
chin
g kn
owle
dge,
abi
litie
s, a
ndin
tere
sts
to th
e kn
owle
dge
and
skill
s re
quir
ed f
or s
ucce
ss in
man
agem
ent
care
ers.
Thi
s do
cum
ent e
stab
lishe
s a
clea
r se
t of
perf
orm
ance
exp
ecta
tions
base
d on
cur
rent
man
agem
ent p
ract
ices
.Fo
r th
is d
ocum
ent,
skill
sta
ndar
ds a
re d
efin
ed a
s th
e bo
dy o
fkn
owle
dge,
the
tech
nica
l ski
lls, a
nd th
e w
orkp
lace
beh
avio
rs r
equi
red
ofpr
oduc
tive,
suc
cess
ful m
anag
emen
t per
sonn
el. T
hese
are
div
ided
into
thre
ese
para
te a
reas
:O
ccup
atio
n-Sp
ecif
ic K
now
ledg
e, T
echn
ical
Ski
lls, a
ndW
orkp
lace
Beh
avio
rs.
Des
crip
tion
of th
e Pr
oces
s
The
fir
st s
tep
in th
e de
velo
pmen
tal p
roce
ss w
as to
iden
tify
and
revi
ewth
e nu
mer
ous
task
list
s an
d pe
rfor
man
ce o
bjec
tives
pre
viou
sly
deve
lope
d by
V-T
EC
S an
d ot
her
curr
icul
um o
rgan
izat
ions
and
age
ncie
s.T
he f
irst
obje
ctiv
e w
as to
com
pile
a m
aste
r ta
sk li
st f
or a
ll m
anag
emen
t occ
upat
ions
.T
hese
task
s w
ere
then
con
side
red
to b
e th
e co
re ta
sks
need
ed b
y al
lin
divi
dual
s em
ploy
ed in
thes
e jo
bs.
The
cor
e ta
sk li
st w
as p
rese
nted
to a
team
of
tech
nica
l exp
erts
com
pose
d of
per
sons
cur
rent
ly e
mpl
oyed
in v
ario
us m
anag
emen
toc
cupa
tions
.T
his
team
incl
uded
rep
rese
ntat
ives
fro
m v
ario
us ty
pes
ofse
rvic
e an
d m
anuf
actu
ring
com
pani
es.
App
roxi
mat
ely
190
pers
ons
rece
ived
, the
sur
vey
of ta
sks.
Seve
nty-
seve
n pa
rtic
ipan
ts f
rom
12
stat
es r
etur
ned
com
plet
ed s
urve
ys. A
ppen
dix
Aof
this
doc
umen
t inc
lude
s th
e ta
bula
ted
resu
lts.
141
trod
uidl
lon
In A
ppen
dix
B, t
he M
anag
emen
t Occ
upat
ions
Mat
rix,
the
surv
ey h
asco
mpi
led
resp
onse
sfr
om v
ario
usty
pes
of m
anag
ersR
etai
l,M
anuf
actu
ring
, Res
taur
ant a
nd F
ood
Serv
ices
, Hot
el/M
otel
, and
Sm
all
Bus
ines
s O
wne
rs/M
anag
ers.
In
this
mat
rix,
we
have
atte
mpt
ed to
dis
play
thos
e sk
ills
by m
anag
emen
t spe
cial
ty.
Thi
s in
form
atio
n fr
om th
e su
rvey
was
pro
vide
d to
ass
ist t
he a
dvis
ory
team
in id
entif
ying
the
core
ski
lls v
ersu
ssp
ecif
ic in
dust
ry r
elat
ed s
kills
.A
fter
the
core
and
spe
cifi
c ta
sks
lists
wer
e fi
naliz
ed, t
he te
chni
cal
expe
rts
on th
e te
am e
ither
wro
te p
erfo
rman
ce o
bjec
tives
and
ste
ps to
acco
mpl
ish
each
task
or
revi
ewed
and
rev
ised
exi
stin
g pe
rfor
man
ceob
ject
ives
for
a ta
sk.
Upo
n co
mpl
etio
n of
the
initi
al d
evel
opm
ent a
ndre
visi
on o
f pe
rfor
man
ce o
bjec
tives
and
ste
ps, t
he te
am d
ivid
ed in
to g
roup
san
d re
view
ed th
e w
ork
of th
eir
co-t
eam
mem
bers
.U
pon
com
plet
ion
of th
e pe
rfor
man
ce o
bjec
tives
and
ste
ps, e
duca
tors
wer
e ad
ded
to th
e te
am to
ass
ist i
n th
e id
entif
icat
ion
of r
elat
ed a
cade
mic
skill
s th
at a
pplie
d to
eac
h ta
sk. T
he B
asic
/Ess
entia
l Ski
lls T
axon
omy
from
V-T
EC
S w
as u
sed
for
the
iden
tific
atio
n of
aca
dem
ic s
kills
.N
ext,
mem
bers
of
the
deve
lopm
ent t
eam
and
pro
ject
sta
ff g
roup
ed a
ndor
gani
zed
the
task
s an
d st
anda
rds
by s
kill
in o
rder
to a
rriv
e at
the
skill
stan
dard
s th
at a
re in
clud
ed o
n th
e fo
llow
ing
page
s.
15
Bas
ed o
n th
e re
spon
ses
of m
anag
ers
on a
n O
ccup
atio
nal I
nven
tory
of
Skill
s fo
r M
anag
eria
l Occ
upat
ions
adm
inis
tere
d th
roug
h V
-TE
CS,
the
typi
cal m
anag
er m
eets
the
follo
win
g ch
arac
teri
stic
s:
oIn
clud
es "
Man
ager
" as
par
t of
the
job
title
oH
as a
bac
cala
urea
te d
egre
e or
abo
veo
Wor
ks f
or a
com
pany
with
500
or
few
er e
mpl
oyee
so
Dir
ectly
sup
ervi
ses
from
6 to
20
empl
oyee
s on
a d
aily
bas
iso
Has
a s
alar
y ra
nge
from
$40
,000
to $
75,0
00o
Has
bee
n em
ploy
ed in
a m
anag
eria
l pos
ition
for
ten
year
s or
mor
eo
Doe
s no
t hav
e a
seco
nd la
ngua
ge
V-T
EC
S se
nt th
e O
ccup
atio
nal I
nven
tory
of
Skill
s fo
r M
anag
eria
lO
ccup
atio
ns to
190
indi
vidu
als
in m
anag
emen
t pos
ition
s in
12
stat
es. T
his
was
don
e w
ith th
e as
sist
ance
of
tech
nica
l coo
rdin
ator
s w
ho w
ork
with
V-
TE
CS
at th
e st
ate
leve
l. Se
vent
y-se
ven
man
ager
s re
turn
ed u
seab
le s
urve
ys.
The
se m
anag
ers
repr
esen
ted
vari
ous
leve
ls o
f m
anag
emen
t in
a la
rge
rang
eof
bus
ines
s an
d in
dust
ry.
In a
dditi
on to
gat
heri
ng G
ener
al B
ackg
roun
d in
form
atio
n of
the
resp
onde
nts,
the
surv
ey c
onta
ined
a T
echn
ical
Ski
ll L
ist f
or M
anag
eria
lO
ccup
atio
ns th
at w
as d
ivid
ed in
to n
ine
spec
ific
dut
y ar
eas.
Res
pond
ents
indi
cate
d by
Yes
or
No
whe
ther
or
not t
hey
perf
orm
eac
h ta
sk in
thei
rcu
rren
t man
ager
ial p
ositi
ons.
The
sur
vey
also
incl
uded
Wor
kpla
ceB
ehav
iors
and
an
Equ
ipm
ent a
nd S
oftw
are
Lis
t to
whi
ch th
e pa
rtic
ipan
tsw
ere
aske
d to
res
pond
. Thi
s re
port
sum
mar
izes
the
info
rmat
ion
prov
ided
by th
e re
spon
dent
s.
Sum
mar
y of
Sur
y
Pres
ent J
ob T
itle
Res
uElts
The
ope
n-en
ded
ques
tion,
"W
hat i
s yo
ur p
rese
nt jo
b tit
le?"
elic
ited
ala
rge
num
ber
of d
iffe
rent
res
pons
es. W
hile
50.
6 pe
rcen
t of
the
resp
onde
nts
have
the
wor
d "m
anag
er"
as p
art o
f th
eir
job
title
, it i
s co
uple
d w
ith o
ther
wor
ds s
uch
as G
ener
al, P
lant
, Bra
nch,
Ass
ista
nt, e
tc.
Oth
er jo
b tit
les
incl
uded
Sm
all B
usin
ess
Ow
ner
(10
perc
ent)
, Pre
side
nt (
11.6
per
cent
),D
irec
tor
(9 p
erce
nt),
Sup
ervi
sor
(11.
6 pe
rcen
t), E
xecu
tive
Che
f (5
per
cent
),an
d T
rain
ing
Coo
rdin
ator
(1
perc
ent)
.
Yea
rs o
f E
mpl
oym
ent
Ano
ther
ope
n-en
ded
ques
tion,
"H
ow lo
ng h
ave
you
been
em
ploy
ed in
som
e ty
pe o
f m
anag
emen
t pos
ition
?" r
evea
led
that
mor
e th
an h
alf
of th
ere
spon
dent
s ha
ve b
een
empl
oyed
in a
man
agem
ent p
ositi
on f
or m
ore
than
ten
year
s, w
ith 1
8 pe
rcen
t ser
ving
as
man
ager
s fo
r m
ore
than
twen
ty y
ears
.T
he s
mal
lest
gro
up (
6.5
perc
ent)
hav
e be
en m
anag
ers
for
less
than
thre
eye
ars.
The
com
plet
e st
atis
tics
are
show
n on
the
follo
win
g ch
art:
Few
er th
an 3
yea
rs (
6.5%
)
3 to
5 y
ears
(14
.3%
)
6 to
10
year
s (2
2.0%
Mor
e th
an 2
0 2
ears
(18
.2%
)
IM MIM MOM
='IM M
M.
16 to
28
year
s (2
4.7%
)
11 to
15
year
s (1
4.3%
)
317
Edu
catio
n
As
indi
cate
d on
the
chec
klis
t of
thei
r hi
ghes
t lev
el o
f ed
ucat
ion,
am
ajor
ity o
f th
e re
spon
dent
s at
tend
ed c
olle
ge, w
ith 5
7 pe
rcen
t hav
ing
com
plet
ed a
Bac
helo
rs D
egre
e or
abo
ve, a
nd 1
9.5
perc
ent h
avin
g an
Ass
ocia
te D
egre
e.N
one
has
less
than
a h
igh
scho
ol d
iplo
ma
or it
seq
uiva
lent
. Com
plet
e fi
gure
s ar
e ill
ustr
ated
on
the
follo
win
g ch
art:
Hig
h Sc
hool
Dip
lom
a or
Equ
ival
ent (
11.7
%)
Sala
ry R
ange
Res
pond
ents
wer
e gi
ven
a lis
t of
sala
ry r
ange
s an
d as
ked
to c
heck
thei
rpr
esen
t ran
ge, n
ot in
clud
ing
over
time.
Mor
e th
an 5
0 pe
rcen
t are
in th
e$5
5,00
1 to
$75
,000
sal
ary
rang
e, w
ith o
nly
3.9
perc
ent m
akin
g le
ss th
an$2
5,00
0, a
nd 2
.6 p
erce
nt m
akin
g ab
ove
$100
,000
. The
sal
ary
rang
e is
as
follo
ws:
Les
s th
an $
25,0
003.
9%$2
5,00
0 to
$40
,000
15.6
%$4
0,00
1 to
$55
,000
19.5
%$5
5,00
1 to
$75
,000
50.6
%$7
5,00
1 to
$10
0,00
07.
8%$1
00,0
00 to
$12
5,00
02.
6%
Seco
nd L
angu
age
To
the
ques
tion,
"D
o yo
u ha
ve a
sec
ond
lang
uage
?" 1
2 pe
rcen
tin
dica
ted
that
they
do,
but
non
e of
them
use
it o
n th
e jo
b.
184
Num
ber
Of
Em
ploy
ees
Supe
rvis
ed
Alth
ough
10.
4 pe
rcen
t of
the
resp
onde
nts
supe
rvis
e m
ore
than
100
empl
oyee
s on
a d
aily
bas
is, m
ost s
uper
vise
fro
m 6
to 2
0. R
espo
nses
to th
eop
en-e
nded
que
stio
n, "
How
man
y em
ploy
ees
do y
ou s
uper
vise
on
a da
ilyba
sis?
" ar
e in
dica
ted
on th
e ac
com
pany
ing
char
t.
Few
er th
an 5
(13
.0%
)M
ore
than
100
(10
.4%
)
51 to
100
(10
.4%
)
6 to
10
(23.
4%
.= I
MI N
V
11 to
20
(23.
4%)
Nat
ure
of th
e B
usin
ess
21 to
50
(19.
4%)
Nin
e di
ffer
ent t
ypes
of
busi
ness
es a
re r
epre
sent
ed b
y th
e se
vent
y-se
ven
man
ager
s. O
f th
e su
rvey
res
pond
ents
, the
sam
e pe
rcen
tage
(18
.2 p
erce
nt)
are
man
ager
s in
thre
e ty
pes
of b
usin
esse
sMan
ufac
turi
ng, H
otel
/Mot
el,
and
Serv
ice.
The
nex
t lar
gest
bus
ines
s ca
tego
ries
are
Ret
ail (
15.6
per
cent
),R
esta
uran
t (11
.6 p
erce
nt),
and
Ban
king
/Ins
uran
ce/F
inan
ce (
7.8
perc
ent)
.O
ther
bus
ines
ses
repr
esen
ted
are
Con
stru
ctio
n, H
ealth
care
, and
Gov
ernm
ent.
The
siz
e of
the
busi
ness
es f
or w
hich
the
resp
onde
nts
wor
k va
ried
grea
tly. T
he la
rges
t num
ber,
37.
8 pe
rcen
t, w
ork
at c
ompa
nies
with
51
to49
9 em
ploy
ees.
Sm
alle
r co
mpa
nies
, with
50
empl
oyee
s or
few
er, e
mpl
oy33
.6 p
erce
nt o
f th
e m
anag
ers,
whi
le c
ompa
nies
with
2,0
00 o
r m
ore
wor
kers
empl
oy 1
4.3
perc
ent o
f th
e m
anag
ers.
Sum
mar
y O
f T
echn
ical
Ski
lls L
ist
The
Occ
upat
iona
l Inv
ento
ry o
f Sk
ills
for
Man
ager
ial O
ccup
atio
ns w
asde
velo
ped
usin
g cu
rren
t V-T
EC
S re
sear
ch a
nd in
terv
iew
s w
ith p
erso
nsem
ploy
ed in
man
ager
ial o
ccup
atio
ns.
19
Dir
ectio
ns f
or c
ompl
etin
g th
e O
ccup
atio
nal I
nven
tory
req
uest
edre
spon
dent
s to
che
ck e
ither
YE
S or
NO
to in
dica
te if
they
per
form
the
task
sth
at w
ere
grou
ped
in b
road
"D
uty
Are
as"
in th
eir
curr
ent j
obs.
The
resp
onde
nts
did
not i
ndic
ate
the
freq
uenc
y th
at th
ey p
erfo
rm a
task
, but
sim
ply
whe
ther
they
do
or d
o no
t per
form
the
task
as
a pa
rt o
f th
eir
curr
ent
man
ager
ial j
ob.
A s
umm
ary
of r
espo
nses
by
Dut
y A
rea
follo
ws;
the
com
plet
e lis
t of
resp
onse
s is
incl
uded
in th
e A
ppen
dix.
Dut
y A
: Pla
nnin
g fo
r th
e B
usin
ess
The
larg
e nu
mbe
r of
"Y
es"
resp
onse
s to
the
task
s co
mpr
isin
g "D
evel
opa
com
preh
ensi
ve b
usin
ess
plan
" in
dica
tes
that
pla
nnin
g is
an
impo
rtan
t dut
yof
mos
t man
ager
s. T
he la
rges
t per
cent
age
(90
perc
ent)
was
for
"Se
lect
ing
prod
ucts
and
/or
serv
ices
to b
e pr
ovid
ed,"
whi
le 7
8 pe
rcen
t are
invo
lved
in"A
naly
zing
com
petit
ion,
" "E
stim
atin
g in
vent
ory
need
s,"
and
"Det
erm
inin
gpe
rson
nel n
eeds
and
oth
er b
usin
ess
activ
ities
and
cos
ts."
The
low
est
perc
enta
ge (
19 p
erce
nt)
indi
cate
s th
at m
ost m
anag
ers
do n
ot "
Dev
elop
tax
stra
tegi
es."
The
dut
ies
rela
ting
to "
Dev
elop
str
ateg
ic p
lans
" ar
e pe
rfor
med
less
ofte
n, w
ith th
e m
ost f
requ
ent b
eing
"D
eter
min
e su
pply
and
ser
vice
nee
dsan
d th
eir
cost
s" (
78 p
erce
nt)
and
"Est
imat
e ex
pens
es"
(70
perc
ent)
.H
owev
er, t
he lo
ng-t
erm
man
ager
ial p
lann
ing
func
tion
is im
port
ant a
sin
dica
ted
by th
e 90
per
cent
pos
itive
res
pons
e to
"E
stab
lish
com
pany
goa
ls,
polic
ies,
and
pro
cedu
res"
and
a 7
8 pe
rcen
t "Y
es"
resp
onse
to "
Prep
are
ast
atem
ent o
f pu
rpos
e."
Dut
y B
: Man
agin
g P
erso
nnel
Bas
ed o
n re
spon
ses,
"D
evel
opin
g sy
stem
for
org
aniz
ing
wor
k" is
am
ajor
man
ager
ial t
ask.
Thi
s in
volv
es "
Dev
elop
ing
a pl
an f
or la
bor
need
s"(8
2 pe
rcen
t), "
Est
ablis
hing
wor
k fl
ow"
(86
perc
ent)
, "D
evel
opin
g st
affi
ngpl
an"
(82
perc
ent)
, and
"Pr
epar
ing
job
desc
ript
ions
" (9
4 pe
rcen
t). T
asks
rela
ting
to "
Dev
elop
per
sonn
el p
olic
ies
and
proc
edur
es"
are
perf
orm
ed b
yfe
wer
man
ager
s; h
owev
er, "
Adh
erin
g to
app
licab
le la
bor
regu
latio
ns a
ndpe
rson
nel p
ract
ices
" is
per
form
ed s
igni
fica
ntly
(78
per
cent
).T
he p
erce
ntag
es r
elat
ing
to th
e du
ty o
f "F
illin
g jo
b op
enin
gs"
are
high
,pa
rtic
ular
ly f
or "
Rec
ruiti
ng p
erso
nnel
" (7
8 pe
rcen
t), "
Inte
rvie
win
gpr
ospe
ctiv
e em
ploy
ees"
(97
per
cent
), a
nd "
Sele
ctin
g an
d pl
acin
g ne
wem
ploy
ees"
(94
per
cent
). A
fter
fill
ing
the
jobs
, 94
perc
ent o
f th
e m
anag
ers
indi
cate
that
they
"Id
entif
y em
ploy
ee tr
aini
ng n
eeds
." T
he o
rien
tatio
n of
205
new
em
ploy
ees
does
not
app
ear
to b
e a
maj
or r
espo
nsib
ility
of
man
ager
s.H
owev
er, 6
6 pe
rcen
t "C
oord
inat
e an
d co
nduc
t em
ploy
ee c
ontin
uing
educ
atio
n pr
ogra
ms.
"A
ll of
the
task
s un
der
"Sch
edul
e jo
bs a
nd a
ssig
n w
ork
to e
mpl
oyee
s"ap
pear
to h
ave
fair
ly h
igh
perf
orm
ance
rat
es. "
Est
ablis
hing
wor
k pr
iori
ties"
(90
perc
ent)
, "A
ssig
ning
wor
k to
em
ploy
ees"
(86
per
cent
), a
nd"C
oord
inat
ing
dutie
s w
ith o
ther
em
ploy
ees/
depa
rtm
ents
" (8
6 pe
rcen
t)in
dica
te a
n ac
tive
man
ager
ial i
nvol
vem
ent.
"Eva
luat
ion
of e
mpl
oyee
perf
orm
ance
," in
clud
ing
the
"Adm
inis
trat
ion
of c
ouns
elin
g an
d di
scip
linar
yac
tion"
and
"D
ism
issa
l of
empl
oyee
s,"
are
freq
uent
ly p
erfo
rmed
by
man
agem
ent p
erso
nnel
. How
ever
, the
"M
aint
enan
ce o
f em
ploy
ee r
ecor
ds"
appe
ars
to b
e do
ne b
y ot
hers
.
Dut
y C
: Mai
ntai
ning
Fac
ilitie
s, E
quip
men
t, an
d S
uppl
ies
Mos
t of
the
task
s in
this
dut
y ar
ea h
ave
low
per
form
ance
per
cent
ages
.T
he m
ost f
requ
ently
per
form
ed ta
sks
are
to "
Org
aniz
e w
ork
stat
ions
and
spac
e" (
70 p
erce
nt),
to "
Purc
hase
/leas
e eq
uipm
ent,
furn
iture
, and
acce
ssor
ies"
(78
per
cent
), a
nd to
"Pr
ovid
e fo
r eq
uipm
ent m
aint
enan
ce"
(62
perc
ent)
.T
he f
our
task
s th
at f
all u
nder
the
duty
hea
ding
"Se
lect
and
man
age
com
pute
r ha
rdw
are
and
soft
war
e" h
ave
part
icul
arly
low
perc
enta
ges.
It is
pro
babl
e th
at th
ose
func
tions
are
ass
igne
d to
per
sonn
elw
ith m
ore
expe
rtis
e in
tech
nolo
gy.
Dut
y D
: Man
agin
g O
pera
tions
and
Pro
duct
ion
Litt
le m
ore
than
hal
f of
the
resp
ondi
ng m
anag
ers
indi
cate
that
they
perf
orm
task
s re
latin
g to
"E
stab
lishi
ng a
nd m
onito
ring
sta
ndar
ds,"
with
perc
enta
ges
rang
ing
from
55
to 6
6 pe
rcen
t. Fe
w a
re a
ctiv
ely
invo
lved
in"M
anag
ing
inve
ntor
y."
How
ever
, alm
ost t
hree
-fou
rths
of
the
man
ager
s"S
et a
nd m
aint
ain
sche
dule
s" a
nd "
Mon
itor
wor
k fl
ow."
.
Dut
y E
: Per
form
ing
Mar
ketin
g F
unct
ions
The
low
per
form
ance
per
cent
ages
for
the
five
task
s re
latin
g to
the
duty
to "
Dev
elop
sal
es/m
arke
ting
stra
tegi
es"
and
the
seve
n ta
sks
rela
ting
to"P
lan
stra
tegy
for
the
prom
otio
n of
pro
duct
s an
d se
rvic
es"
prov
ide
furt
her
evid
ence
of
the
impo
rtan
ce o
f th
e m
anag
eria
l fun
ctio
n of
em
ploy
ing
pers
onne
l to
hand
le s
peci
fic
resp
onsi
bilit
ies.
Whi
le o
ther
s ar
e re
spon
sibl
efo
r pe
rfor
min
g th
e ac
tual
mar
ketin
g fu
nctio
ns, m
anag
ers
are
invo
lved
in
21
"Dev
elop
ing
cust
omer
rel
atio
ns p
olic
ies,
" as
74
perc
ent "
Eva
luat
e an
dm
onito
r cu
stom
er s
atis
fact
ion,
" an
d 70
per
cent
"M
onito
r cu
stom
er s
ervi
ce."
Dut
y F
: Per
form
ing
Fin
anci
al F
unct
ions
The
per
cent
age
of "
Yes
" re
spon
ses
indi
cate
s th
at m
anag
ers
are
som
ewha
t inv
olve
d in
"M
anag
ing
fina
ncia
l res
ourc
es."
Whi
le n
ot a
ctua
llype
rfor
min
g th
e ac
coun
ting
func
tions
, the
y ar
e re
quir
ed to
"A
naly
ze b
udge
ts,
fina
ncia
l sta
tem
ents
, and
mat
eria
ls o
n a
cont
inui
ng b
asis
" (6
2 pe
rcen
t),
"Pre
pare
an
annu
al b
udge
t" (
58 p
erce
nt),
and
"O
pera
te w
ithin
an
annu
albu
dget
" (6
6 pe
rcen
t). T
hey
also
hav
e to
"Pr
epar
e fi
nanc
ial f
orec
asts
(55
perc
ent)
and
"Id
entif
y an
d ex
plai
n ab
norm
al g
ains
and
loss
es"
(70
perc
ent)
.A
sur
pris
ingl
y fe
w r
espo
nden
ts "
Prov
ide
for
acco
untin
g se
rvic
es,"
with
only
19
perc
ent "
Con
trac
ting
for
acco
untin
g an
d ta
x se
rvic
es."
Few
man
ager
s re
spon
ded
that
they
"O
pera
te a
ccou
ntin
g sy
stem
."
Dut
y G
: Com
mun
icat
ing
in M
anag
emen
t Occ
upat
ions
As
wou
ld b
e ex
pect
ed, m
ost m
anag
ers
"Com
mun
icat
e w
ith c
usto
mer
s,cl
ient
s, a
nd a
ssoc
iate
s in
var
ious
way
s."
One
hun
dred
per
cent
indi
cate
that
they
"In
terp
ret v
erba
l and
non
-ver
bal c
omm
unic
atio
n" a
nd "
Use
list
enin
gsk
ills.
"O
ther
high
lyra
ted
com
mun
icat
ion
prac
tices
incl
ude
"Com
mun
icat
ion
by te
leph
one
to c
onve
y an
d re
ceiv
e in
form
atio
n" (
97pe
rcen
t), "
Plan
, dir
ect,
and
part
icip
ate
in m
eetin
gs a
nd c
onfe
renc
es"
(97
perc
ent)
, and
"C
ompo
se c
orre
spon
denc
e an
d re
port
s" (
94 p
erce
nt).
Eig
hty-
six
perc
ent o
f th
e re
spon
ding
man
ager
s al
so "
Giv
e or
al p
rese
ntat
ions
,fo
rmal
ly a
nd in
form
ally
" an
d "U
tiliz
e el
ectr
onic
com
mun
icat
ions
and
tele
com
mun
icat
ions
, suc
h as
E-M
ail a
nd F
ax."
The
impo
rtan
ce o
f go
od p
ublic
rel
atio
ns is
app
aren
t, as
mor
e th
an 5
0pe
rcen
t of
the
man
ager
s pe
rfor
m th
e th
ree
task
s in
clud
ed in
"D
evel
oplia
ison
s w
ith o
rgan
izat
ions
and
com
mun
ity,"
with
82
perc
ent "
Rep
rese
ntin
gbu
sine
ss in
com
mun
ity o
rgan
izat
ions
and
act
iviti
es."
"Pro
vidi
ng e
mpl
oyee
com
mun
icat
ions
sys
tem
that
enc
oura
ges
loya
ltyan
d te
amw
ork"
is e
mph
asiz
ed, a
s m
ore
than
80
perc
ent o
f th
e re
spon
dent
spe
rfor
m a
ll fi
ve ta
sks
in th
at d
uty
area
. The
se in
clud
e "D
efin
ing
area
s of
resp
onsi
bilit
y" (
90 p
erce
nt),
"D
eleg
atin
g au
thor
ity"
(86
perc
ent)
,"P
rovi
ding
per
form
ance
fee
dbac
k" (
86 p
erce
nt),
and
"Im
plem
entin
gco
mm
unic
atio
ns s
truc
ture
with
in th
e bu
sine
ss"
(86
perc
ent)
.
226
Dut
y H
: Per
form
ing
Adm
inis
trat
ive
Fun
ctio
ns
A la
rge
perc
enta
ge o
f th
e re
spon
ding
man
ager
s "C
ompl
ete
adm
inis
trat
ive
task
s,"
such
as
"Pri
oriti
ze ta
sks
and
own
wor
k" (
97 p
erce
nt),
"Mai
ntai
n ap
poin
tmen
t cal
enda
r" (
86 p
erce
nt),
and
"Pl
an tr
avel
and
tran
spor
tatio
n fo
r bu
sine
ss tr
ips"
(62
per
cent
). T
hey
are
also
invo
lved
with
tech
nolo
gy a
s th
ey "
Form
at, k
ey, a
nd e
dit b
usin
ess
docu
men
ts u
sing
wor
dpr
oces
sing
sof
twar
e" (
66 p
erce
nt)
and
"Cre
ate
wor
kshe
ets
and
grap
hs u
sing
spre
adsh
eet s
oftw
are"
(62
per
cent
). T
he o
nly
low
per
cent
age
in th
is d
uty
area
was
"Pr
epar
e do
cum
ents
for
ISO
900
0 ce
rtif
icat
ions
," w
ith o
nly
27pe
rcen
t.
Dut
y I:
Util
izin
g P
rofe
ssio
nal S
ervi
ces
Not
sur
pris
ingl
y, 9
7 pe
rcen
t of
the
resp
onde
nts
indi
cate
that
they
"Com
ply
with
bus
ines
s la
ws,
reg
ulat
ions
, and
lega
l pro
cedu
res,
" an
d 78
perc
ent "
Adh
ere
to la
bor
regu
latio
ns."
Oth
er it
ems
in th
is c
lass
ific
atio
nre
ceiv
ed a
sm
all p
erce
ntag
e of
"Y
es"
resp
onse
s.U
nder
the
duty
, "M
anag
ing
cont
ract
s an
d ot
her
lega
l doc
umen
ts,"
66
perc
ent "
Mon
itor
and
fulf
ill c
ontr
actu
al o
blig
atio
ns,"
whi
le 6
3 pe
rcen
t hav
eto
"C
ompr
ehen
d an
d ev
alua
te c
ontr
acts
." T
his
may
indi
cate
that
they
hir
ele
gal e
xper
ts to
han
dle
man
y le
gal r
espo
nsib
ilitie
s.R
espo
nden
ts d
o "P
rovi
de s
ecur
e, s
afe,
and
hea
lthy
envi
ronm
ent,"
as
94pe
rcen
t "C
ompl
y w
ith o
ccup
atio
nal h
ealth
and
saf
ety
prac
tices
and
regu
latio
ns"
and
"Rep
ort a
ccid
ents
occ
urri
ng o
n pr
emis
es."
Fift
y-fi
vepe
rcen
t "E
stab
lish
and
mai
ntai
n sa
fety
pro
gram
," a
nd 7
0 pe
rcen
t "H
andl
ere
port
s of
thef
ts."
Onl
y 39
per
cent
"E
stab
lish
and
mai
ntai
n fa
cilit
yse
curi
ty."
Wor
kpla
ce B
ehav
iors
Wor
kpla
ce B
ehav
iors
is d
ivid
ed in
to f
our
duty
are
as: W
ork
Eth
ics,
Inte
rper
sona
l Rel
atio
nshi
ps, T
eam
wor
k, a
nd S
olvi
ng P
robl
ems
and
Cri
tical
Thi
nkin
g. W
ith th
e ex
cept
ion
of f
our
task
s, e
very
res
pond
ent p
erfo
rms
all
thir
ty-f
ive
of th
e ta
sks
incl
uded
in W
orkp
lace
Beh
avio
rs.
Equ
ipm
ent a
nd S
oftw
are
Lis
t
Part
III
of
the
Occ
upat
iona
l Inv
ento
ry o
f Sk
ills
for
Man
ager
ial
Occ
upat
ions
ask
ed th
e re
spon
dent
s to
indi
cate
whe
ther
or
not t
hey
used
cert
ain
equi
pmen
t and
sof
twar
e in
thei
r cu
rren
t job
s.R
espo
nses
are
sum
mar
ized
bel
ow.
Equ
ipm
ent D
escr
iptio
n
As
wou
ld b
e ex
pect
ed, t
elep
hone
s ar
e us
ed b
y 10
0 pe
rcen
t of
the
resp
ondi
ng m
anag
ers,
with
cal
cula
tors
a c
lose
sec
ond
at 9
9 pe
rcen
t. O
ther
equi
pmen
t ite
ms
that
rec
eive
d a
resp
onse
of
at le
ast 9
0 pe
rcen
t are
the
follo
win
g:Fi
le C
abin
ets,
Sto
rage
Cab
inet
s, C
ompu
ter,
PC
with
CPU
,M
onito
r, K
eybo
ard,
FA
X s
yste
m, P
hoto
copi
er, a
nd P
rint
er (
lase
r, d
otm
atri
x, o
r in
kjet
).Se
vent
y-ei
ght p
erce
nt u
sed
a co
mpu
ter
term
inal
conn
ecte
d to
mai
nfra
me
or m
inic
ompu
ter
and
a te
leph
one
answ
erin
gm
achi
ne.
111
Sof
twar
e D
escr
iptio
n
1111
As
repo
rted
in th
e E
quip
men
t Des
crip
tion,
97
perc
ent o
f th
ere
spon
dent
s us
e a
com
pute
r in
thei
r jo
bs.
Res
pons
es to
the
Soft
war
eD
escr
iptio
n se
gmen
t of
the
inve
ntor
y in
dica
te a
larg
e va
riet
y of
sof
twar
e is
utili
zed
on th
ese
com
pute
rs, a
lthou
gh s
peci
fic
bran
d na
mes
of
soft
war
ew
ere
not g
iven
. Wor
d pr
oces
sing
sof
twar
e is
the
mos
t fre
quen
tly u
sed,
with
a pe
rcen
tage
of
90.
Oth
er s
oftw
are
used
by
at le
ast 6
0 pe
rcen
t of
the
resp
ondi
ng m
anag
ers
are
the
follo
win
g:D
atab
ase,
Ele
ctro
nic
Com
mun
icat
ion,
For
ms
Des
ign,
Spr
eads
heet
, and
Cus
tom
ized
Sof
twar
e.
U U24
7
ccu
atio
-S
e [M
c K
now
iled
To
mer
ely
poss
ess
basi
c re
adin
g, w
ritin
g, a
nd a
rith
met
ic s
kills
in a
man
ager
's w
orld
is n
ot e
noug
hman
agem
ent p
erso
nnel
mus
t app
ly th
iskn
owle
dge
ever
yday
.O
ccup
atio
n-Sp
ecif
ic K
now
ledg
e is
fam
iliar
ity, a
war
enes
s,or
unde
rsta
ndin
g th
at f
orm
s th
e fo
unda
tion
to d
evel
op th
e m
ore
adva
nced
know
ledg
e an
d sk
ills
requ
ired
in th
e w
orkp
lace
.O
ccup
atio
n-Sp
ecif
icK
now
ledg
e w
as c
ateg
oriz
ed a
ccor
ding
to c
omm
unic
atio
n, m
athe
mat
ics,
and
scie
nce
in th
is s
tudy
.
Com
mun
icat
ion
oT
he m
anag
er p
rocu
res,
ana
lyze
s, a
nd a
ssim
ilate
s a
vari
ety
ofin
form
atio
n to
mak
e w
ell-
rese
arch
ed in
fere
nces
and
pre
dict
ions
tode
velo
p a
prel
imin
ary
busi
ness
pla
n fo
r a
new
bus
ines
s.
oT
he m
anag
er c
ompo
ses,
edi
ts, a
nd p
roof
read
s to
pro
duce
an
erro
r-fr
eepr
elim
inar
y bu
sine
ss p
lan
for
a ne
w b
usin
ess.
oT
he m
anag
er c
olle
cts
and
revi
ews
data
and
mak
es in
form
ed in
fere
nces
and
pred
ictio
ns to
dev
elop
, com
pose
, and
edi
t an
erro
r-fr
ee, a
nnua
lst
rate
gic
plan
for
an
ongo
ing
busi
ness
.
oT
he m
anag
er c
ompo
ses
and
edits
com
pany
goa
ls, p
olic
ies,
and
proc
edur
es u
sing
lang
uage
that
is c
lear
, con
cise
, and
app
ropr
iate
for
apa
rtic
ular
aud
ienc
eem
ploy
ees
and
cust
omer
s.
oT
he m
anag
er c
ompo
ses
a w
ell-
defi
ned,
err
or-f
ree
wri
tten
job
desc
ript
ion
for
each
pos
ition
on
the
orga
niza
tion
char
t whe
nde
velo
ping
a s
taff
ing
plan
.
259
oT
he m
anag
er c
ompo
ses
and
edits
info
rmat
ion
to p
rodu
ce p
olic
y an
dpr
oced
ure
man
uals
.
oT
he m
anag
er p
rese
nts
clea
r, c
onci
se in
form
atio
n in
bot
h fo
rmal
and
info
rmal
spe
eche
s du
ring
em
ploy
ee o
rien
tatio
n pr
ogra
ms
and
ongo
ing
trai
ning
pro
gram
s.
oT
he m
anag
er e
mpl
oys
a vo
cabu
lary
that
is c
lear
, con
cise
, and
fre
e of
ambi
guity
and
bia
s to
com
pose
and
edi
t doc
umen
tatio
n of
em
ploy
eepe
rfor
man
ce.
oT
he m
anag
er a
dapt
s lis
teni
ng s
trat
egie
s to
util
ize
verb
al a
nd n
onve
rbal
cont
ent w
hen
impl
emen
ting
the
empl
oyee
per
form
ance
eva
luat
ion
proc
ess.
oT
he m
anag
er d
ocum
ents
act
ions
reg
ardi
ng e
vent
s re
late
d to
an
empl
oyee
's p
erfo
rman
ce in
a c
lear
, obj
ectiv
e st
yle
that
pre
clud
es a
nyer
rone
ous
inte
rpre
tatio
n of
eve
nts
bein
g do
cum
ente
d.
oT
he m
anag
er u
ses
mul
tiple
info
rmat
ion
sour
ces
and
appr
opri
ate
tech
nica
l lan
guag
e to
com
pose
and
edi
t rea
listic
pro
duct
ivity
sta
ndar
ds.
oT
he m
anag
er id
entif
ies,
com
preh
ends
, and
eva
luat
es te
chni
cal d
ata
tode
velo
p op
erat
ing
proc
edur
es.
oT
he m
anag
er u
ses
com
posi
tion
and
editi
ng s
kills
to c
lear
ly e
xpla
in th
est
eps
of th
e es
tabl
ishe
d pr
oces
s fo
r ob
tain
ing
mat
eria
ls n
eces
sary
tom
anag
e an
inve
ntor
y of
fin
ishe
d go
ods.
26
The
man
ager
iden
tifie
s, c
ompr
ehen
ds, a
nd e
valu
ates
bot
h w
ritte
n an
dgr
aphi
c te
chni
cal i
nfor
mat
ion
to d
esig
n a
qual
ity c
ontr
ol s
yste
m.
The
man
ager
bot
h de
scri
bes
and
expl
ains
whe
n co
mpo
sing
and
edi
ting
a qu
ality
con
trol
sys
tem
doc
umen
t tha
t is
free
of
spel
ling,
gra
mm
ar, a
ndpu
nctu
atio
n er
rors
.
The
man
ager
col
lect
s, c
ompr
ehen
ds, a
nd e
valu
ates
wri
tten
and
oral
info
rmat
ion
and
uses
app
ropr
iate
list
enin
g st
rate
gies
to d
ecod
eno
nver
bal a
nd v
erba
l cue
s w
hen
mon
itori
ng c
usto
mer
ser
vice
.
oT
he m
anag
er u
ses
com
posi
tion
and
editi
ng s
kills
to d
ocum
ent c
usto
mer
feed
back
.
The
man
ager
gat
hers
, eva
luat
es, a
nd a
ssim
ilate
s or
al a
nd w
ritte
nin
form
atio
n to
com
pose
a m
arke
ting-
stra
tegi
es d
ocum
ent w
ith c
orre
ctsp
ellin
g, g
ram
mar
, and
pun
ctua
tion.
oT
he m
anag
er e
valu
ates
and
use
s a
vari
ety
of m
edia
res
ourc
es a
ndw
ritte
n in
form
atio
n in
pla
nnin
g fo
r th
e pr
omot
ion
of p
rodu
cts
and
serv
ices
.
The
man
ager
ana
lyze
s an
d in
terp
rets
info
rmat
ion
pres
ente
d in
cha
rts,
tabl
es, a
nd g
raph
s in
est
ablis
hing
and
mon
itori
ng p
rici
ng s
truc
ture
for
prod
ucts
and
ser
vice
s.
oT
he m
anag
er u
ses
an a
ppro
pria
te b
usin
ess
styl
e to
com
pose
and
edi
t aw
ell-
docu
men
ted
and
wel
l-de
velo
ped
repo
rt to
pre
pare
and
exp
lain
fina
ncia
l for
ecas
ts.
oT
he m
anag
er m
akes
infe
renc
es a
nd p
redi
ctio
ns b
ased
on
a va
riet
y of
info
rmat
ion
in p
repa
ring
fin
anci
al f
orec
asts
.
oT
he m
anag
er u
ses
com
posi
tion
and
editi
ng s
kills
to e
stab
lish
acco
untin
g pr
oced
ures
to b
e ut
ilize
d by
all
empl
oyee
s to
mai
ntai
nre
cord
s fo
r ac
coun
ting
and
tax
serv
ices
.
oT
he m
anag
er u
ses
appr
opri
ate
dict
ion
and
spea
king
and
list
enin
gst
rate
gies
whe
n pa
rtic
ipat
ing
in m
eetin
gs a
nd c
onfe
renc
es.
2710
oT
he m
anag
er p
repa
res
and
pres
ents
app
ropr
iate
, acc
urat
e, w
ell-
artic
ulat
ed f
orm
al a
nd in
form
al p
rese
ntat
ions
, whi
ch in
clud
e an
yap
prop
riat
e vi
sual
s or
oth
er m
edia
.
oT
he m
anag
er a
naly
zes
audi
ence
and
pur
pose
, em
ploy
s ap
prop
riat
esp
eaki
ng a
nd li
sten
ing
skill
s, a
nd d
emon
stra
tes
awar
enes
s of
ver
bal a
ndno
n-ve
rbal
cue
s w
hen
disc
ussi
ng w
ays
to d
evel
op li
aiso
ns w
ithor
gani
zatio
ns a
nd th
e co
mm
unity
.
oT
he m
anag
er c
aref
ully
com
pose
s an
d ed
its w
ritte
n do
cum
enta
tion
ofpa
rtic
ipat
ion
and
acco
mpl
ishm
ents
of
orga
niza
tion
and
com
mun
itylia
ison
s.
oT
he m
anag
er a
pplie
s th
e re
adin
g pr
oces
s an
d st
rate
gies
to d
irec
tions
or
task
s/pr
oced
ures
whe
n ut
ilizi
ng c
omm
unic
atio
n to
ols
such
as
tele
phon
e, e
-mai
l, an
d FA
X to
res
pond
to m
essa
ges.
The
man
ager
use
s co
mpo
sing
and
edi
ting
skill
s in
pro
vidi
ng a
ccur
ate
and
appr
opri
ate
deta
ils o
n co
mpa
ny g
oals
, pro
cedu
res,
pro
gram
s,su
cces
ses,
and
pro
blem
s re
latin
g to
the
empl
oyee
com
mun
icat
ion
syst
em.
oT
he m
anag
er s
peak
s co
mpe
tent
ly to
pro
vide
acc
urat
e an
d pe
rtin
ent
info
rmat
ion
rega
rdin
g th
e em
ploy
ee c
omm
unic
atio
n sy
stem
.
The
man
ager
com
pose
s an
d ed
its c
orre
spon
denc
e an
d re
port
s, w
hich
com
mun
icat
e a
clea
r, a
ccur
ate
mes
sage
in a
n ea
sily
rea
d st
yle.
oT
he m
anag
er u
nder
stan
ds th
e im
port
ance
of
audi
ence
, voc
abul
ary,
purp
ose,
and
arr
ange
men
t of
info
rmat
ion
whe
n in
terp
retin
g an
dex
plai
ning
tabl
es, g
raph
s, a
nd c
hart
s.
oT
he m
anag
er u
ses
com
posi
tion
and
editi
ngsk
ills
tow
rite
corr
espo
nden
ce e
stab
lishi
ng a
n ap
poin
tmen
t in
anot
her
city
with
acl
ient
whe
n m
aint
aini
ng a
n ac
cura
te a
ppoi
ntm
ent c
alen
dar.
oT
he m
anag
er u
ses
a va
riet
y of
info
rmat
ion
sour
ces
to d
evel
op a
deta
iled,
eas
ily-u
nder
stoo
d m
anag
emen
t rep
ortin
g sy
stem
doc
umen
tth
at is
fre
e fr
om s
pelli
ng, g
ram
mar
, and
pun
ctua
tion
erro
rs.
28
oT
he m
anag
er c
ompo
ses
and
edits
doc
umen
tatio
n of
com
plia
nce
with
busi
ness
law
s, r
egul
atio
ns, a
nd le
gal p
roce
dure
s.
oT
he m
anag
er u
ses
com
posi
tion
and
editi
ng s
kills
whe
n de
sign
ing
proc
edur
es f
or r
epor
ting
inci
dent
s, w
hich
inte
rfer
e w
ith th
em
aint
enan
ce o
f a
secu
re, s
afe,
and
hea
lthy
envi
ronm
ent.
Mat
hem
atic
s
oT
he m
anag
er u
ses
a ca
lcul
ator
to a
dd, s
ubtr
act,
mul
tiply
, and
div
ide
and
to c
alcu
late
per
cent
ages
and
rat
ios
to e
stim
ate
star
t-up
cos
ts w
hen
deve
lopi
ng a
pre
limin
ary
busi
ness
pla
n.
oT
he m
anag
er u
ses
a ca
lcul
ator
to a
dd, s
ubtr
act,
mul
tiply
, and
div
ide
and
to c
alcu
late
per
cent
ages
and
rat
ios
to p
roje
ct c
osts
nee
ded
to d
evel
opfu
ture
str
ateg
ic p
lans
for
an
ongo
ing
busi
ness
.
oT
he m
anag
er u
nder
stan
ds a
nd a
pplie
s ad
vanc
ed c
once
pts
of d
ata
anal
ysis
and
dis
trib
utio
n to
det
erm
ine
star
t-up
cos
ts f
or a
new
bus
ines
sor
to p
roje
ct c
osts
for
an
ongo
ing
busi
ness
.
oT
he m
anag
er u
ses
a ca
lcul
ator
to a
dd, s
ubtr
act,
mul
tiply
, and
div
ide
and
to c
alcu
late
per
cent
ages
and
rat
ios
to d
eter
min
e sa
lari
es a
nd to
des
ign
bene
fit p
acka
ges
whe
n fo
rmul
atin
g pe
rson
nel p
olic
ies
and
proc
edur
es.
oT
he m
anag
er m
easu
res
and
com
pute
s tim
e to
sch
edul
e w
ork
assi
gnm
ents
of
empl
oyee
s.
oT
he m
anag
er d
istin
guis
hes
betw
een
a pr
opor
tion
and
cong
ruen
ce a
ndm
easu
res
leng
th, v
olum
e, a
nd w
eigh
t in
orga
nizi
ng th
e ph
ysic
al la
yout
of f
acili
ties
and
equi
pmen
t.
oT
he m
anag
er c
alcu
late
s an
d ev
alua
tes
unit
mea
sure
pri
ce, p
erce
ntag
ein
crea
se o
r de
crea
se in
mar
kup
or d
isco
unts
, cos
t jus
tific
atio
n, a
ndbu
dget
ary
requ
irem
ents
to s
elec
t and
pur
chas
e eq
uipm
ent.
2911
The
man
ager
add
s, s
ubtr
acts
, mul
tiple
s, a
nd d
ivid
es to
mai
ntai
nac
cura
te r
ecor
ds o
f cu
rren
t inv
ento
ry.
oT
he m
anag
er a
ccur
atel
y ap
plie
s ad
vanc
ed c
once
pts
of d
ata
anal
ysis
and
dist
ribu
tion
to e
stab
lish
and
mon
itor
prod
uctiv
ity s
tand
ards
.
The
man
ager
acc
urat
ely
appl
ies
adva
nced
con
cept
s of
dat
a an
alys
is a
nddi
stri
butio
n in
dev
elop
ing
a qu
ality
con
trol
sys
tem
.
oT
he m
anag
er in
terp
rets
cha
rts,
tabl
es, a
nd g
raph
s to
ana
lyze
and
eval
uate
com
petit
ion
to d
evel
op s
ales
/mar
ketin
g st
rate
gies
.
The
man
ager
inte
rpre
ts d
ata
to e
stim
ate
and
char
t/gra
ph e
xpec
ted
outc
omes
of
mon
th-t
o-m
onth
sal
es f
or a
yea
r.
oT
he m
anag
er c
ompu
tes
addi
tion,
sub
trac
tion,
mul
tiplic
atio
n, a
nddi
visi
on o
f m
ixed
num
bers
, dec
imal
s, a
nd f
ract
ions
to d
eter
min
e th
eco
st o
f a
plan
to p
rom
ote
prod
ucts
or
serv
ices
.
oT
he m
anag
er e
valu
ates
sta
tistic
s, in
terp
rets
cha
rts,
tabl
es, a
nd g
raph
s,an
d fa
ctor
s in
the
prof
it m
argi
ns r
equi
red
by th
e co
mpa
ny to
com
pute
an a
ccur
ate
pric
e fo
r pr
oduc
ts o
r se
rvic
es.
oT
he m
anag
er u
ses
a ca
lcul
ator
to c
onve
rt d
ecim
als,
fra
ctio
ns, r
atio
s,an
d pe
rcen
tage
s to
pre
pare
an
accu
rate
com
pany
bud
get.
The
man
ager
pro
duce
s ac
cura
te a
nd e
asily
-und
erst
ood
grap
hs to
acco
mpa
ny a
nd e
xpla
in a
com
pany
bud
get.
The
man
ager
cal
cula
tes,
inte
rpre
ts, a
nd e
valu
ates
dat
a pr
ovid
ed in
ord
erto
est
imat
e ex
pect
ed o
utco
mes
in p
repa
ring
fin
anci
al f
orec
asts
.
oT
he m
anag
er a
naly
ses
and
inte
rpre
ts c
urre
nt f
inan
cial
dat
a an
des
timat
es e
xpec
ted
outc
omes
in m
anag
ing
the
cash
flo
w o
f th
ebu
sine
ss.
oT
he m
anag
er d
istin
guis
hes
betw
een
an e
qual
and
not
equ
al s
ituat
ion
toac
cura
tely
mon
itor
the
acco
untin
g sy
stem
.
30
eT
he m
anag
er e
ffec
tivel
y us
es a
var
iety
of
stra
tegi
es w
ithin
the
prob
lem
-so
lvin
g pr
oces
s to
des
ign
and
esta
blis
h ac
coun
ting
proc
edur
es.
eT
he m
anag
er a
ccur
atel
y in
terp
rets
, ana
lyze
s, a
nd e
valu
ates
dat
a fo
und
in c
hart
s, ta
bles
, and
gra
phs
to p
repa
re a
n ex
plan
atio
n of
a c
hart
, tab
le,
or g
raph
for
a c
o-w
orke
r.
oT
he m
anag
er m
easu
res
time
to m
aint
ain
an a
ccur
ate
appo
intm
ent
cale
ndar
.
OT
he m
anag
er c
ompu
tes
addi
tion,
sub
trac
tion,
mul
tiplic
atio
n, a
nddi
visi
on a
nd c
alcu
late
s pe
rcen
tage
s an
d ra
tios
to e
valu
ate
fund
sav
aila
ble
whe
n se
lect
ing
and
man
agin
g co
mpu
ter
oper
atio
ns.
®T
he m
anag
er c
onve
rts
deci
mal
s, f
ract
ions
, rat
ios,
and
per
cent
ages
tode
term
ine
insu
ranc
e co
vera
ge th
at th
e co
mpa
ny s
houl
d ob
tain
.
Sci
ence
®T
he m
anag
er u
tiliz
es th
e co
mpu
ter
in th
e pe
rfor
man
ce o
f of
fice
task
sth
at in
clud
e da
ta a
naly
sis,
acc
ount
ing
and
fina
ncia
l fun
ctio
ns a
ndpr
ojec
tions
, wor
d pr
oces
sing
, des
ktop
pub
lishi
ng, a
nd d
ata
proc
essi
ng.
oT
he m
anag
er u
tiliz
es o
ffic
e eq
uipm
ent t
o re
ceiv
e an
d se
nd o
r co
pyin
form
atio
n re
quir
ed in
the
perf
orm
ance
of
man
ager
ial d
utie
s.
31
12
Wor
kpla
ce =
havn
ors
Wor
ko
Mai
ntai
n st
ate-
of-t
he-a
rt s
kills
thro
ugh
part
icip
atio
n in
inse
rvic
e or
othe
r tr
aini
ngE
thic
s
oIm
plem
ent r
espo
nsib
ility
of
job
posi
tion
incl
udin
g ex
hibi
ting
depe
ndab
ility
and
mee
ting
orga
niza
tiona
lly d
efin
ed e
xpec
tatio
ns
oPa
rtic
ipat
e in
con
tinui
ng e
duca
tion
o o o o o o o
Adh
ere
to c
ompa
ny r
ules
, reg
ulat
ions
, and
pol
icie
s as
est
ablis
hed
Und
erst
and
and
prac
tice
cost
eff
ectiv
enes
s
Prac
tice
time
man
agem
ent a
nd f
ollo
w w
ork
sche
dule
Ass
ume
resp
onsi
bilit
y fo
r ow
n de
cisi
ons
and
actio
ns
Exh
ibit
prid
e in
job
Dis
play
initi
ativ
e in
und
erta
king
new
task
s
Show
ass
ertiv
enes
s ap
prop
riat
e to
the
situ
atio
n
Inte
rper
sona
l Rel
atio
nshi
ps
oR
espe
ct in
divi
dual
div
ersi
ty
oR
espo
nd to
pra
ise
or c
ritic
ism
oPr
ovid
e co
nstr
uctiv
e cr
itici
sm o
r pr
aise
oC
hann
el a
nd c
ontr
ol e
mot
iona
l rea
ctio
ns
oR
esol
ve c
onfl
icts
oD
ispl
ay a
pos
itive
atti
tude
o o o o
Seek
wor
k ch
alle
nges
Und
erst
and
and
appl
y et
hica
l pri
ncip
les
to d
ecis
ion
mak
ing
Exh
ibit
abili
ty to
han
dle
stre
ss
Und
erst
and
the
impo
rtan
ce o
f pr
ovid
ing
good
cus
tom
er s
ervi
ce
Tea
mw
ork
oU
nder
stan
d in
tera
ctiv
e re
latio
nshi
ps r
equi
red
for
effe
ctiv
e te
amw
ork
oU
nder
stan
d te
am's
ope
ratin
g pr
oced
ures
oA
dapt
as
nece
ssar
y to
com
plet
e th
e te
am ta
sk
(int
erna
l and
ext
erna
l)o
Eva
luat
e ou
tcom
es
0Pa
rtic
ipat
e in
mee
tings
in a
pos
itive
and
con
stru
ctiv
e m
anne
r
3213
33
SoO
vhig
Pro
blem
s an
d C
ritic
al T
hink
ing
oE
mpl
oy a
ppro
pria
te s
kills
for
gat
heri
ng a
nd r
etai
ning
info
rmat
ion
oIn
terp
ret w
ritte
n, g
raph
ic, a
nd o
ral i
nstr
uctio
ns
oId
entif
y pr
oble
ms
oC
lari
fy in
divi
dual
and
com
pany
pur
pose
s an
d go
als
oId
entif
y av
aila
ble
solu
tions
and
thei
r im
pact
incl
udin
g ev
alua
ting
cred
ibili
ty o
f in
form
atio
n an
d lo
catin
g in
form
atio
n
oE
valu
ate
optio
ns
OSe
t pri
oriti
es
OSe
lect
/impl
emen
t opt
ions
/dec
isio
ns in
clud
ing
pred
ictin
g re
sults
of
prop
osed
act
ion
OO
rgan
ize
pers
onal
wor
kloa
ds
oPa
rtic
ipat
e in
bra
inst
orm
ing
sess
ions
to g
ener
ate
new
idea
s an
d so
lve
prob
lem
s
3414
C'1
Cor
e sk
ills
repr
esen
t the
bas
ic k
now
ledg
e an
d te
chni
cal s
kills
nee
ded
by m
anag
emen
t per
sonn
el to
per
form
acc
ordi
ng to
bus
ines
s st
anda
rds.
Thi
spr
ojec
t cla
ssif
ied
Cor
e Sk
ills
into
Plan
ning
for
the
Bus
ines
s
oD
evel
op p
relim
inar
y bu
sine
ss p
lan
for
a ne
w b
usin
ess
oD
evel
op a
n an
nual
str
ateg
ic p
lan
for
an o
ngoi
ng b
usin
ess
oD
evel
op c
ompa
ny g
oals
, pol
icie
s, a
nd p
roce
dure
s
oD
eter
min
e st
art u
p co
sts
Man
agin
g Pe
rson
nel
Tec
hSk
EiH
s: C
ore
oE
valu
ate
empl
oyee
per
form
ance
oM
aint
ain
empl
oyee
rec
ords
Mai
ntai
ning
Fac
ilitie
s, E
quip
men
t, an
d Su
pplie
s
oO
rgan
ize
phys
ical
layo
ut o
f fa
cilit
ies
and
equi
pmen
t
oPu
rcha
se a
nd m
aint
ain
equi
pmen
t
oIn
vent
ory
equi
pmen
t, su
pplie
s, a
nd m
ater
ials
o o o o o
Dev
elop
a s
taff
ing
plan
Dev
elop
per
sonn
el p
olic
ies
and
proc
edur
es
Impl
emen
t an
empl
oyee
rec
ruitm
ent s
yste
m
Prov
ide
trai
ning
for
em
ploy
ees
Sche
dule
em
ploy
ee w
ork
assi
gnm
ents
Man
agin
g O
pera
tions
and
Pro
duct
ion
oE
stab
lish
and
mon
itor
prod
uctiv
ity s
tand
ards
oD
evel
op o
pera
ting
proc
edur
es
oM
anag
e in
vent
ory
of f
inis
hed
good
s
oD
evel
op a
qua
lity
cont
rol s
yste
m
3515
36
Perf
orm
ing
Mar
ketin
g Fu
nctio
ns
oM
onito
r cu
stom
er s
ervi
ce
oD
evel
op s
ales
/mar
ketin
g st
rate
gies
oPl
an s
trat
egy
for
the
prom
otio
n of
pro
duct
s an
d se
rvic
es
oE
stab
lish
pric
ing
stru
ctur
e fo
r pr
oduc
ts o
r se
rvic
es
Perf
orm
ing
dmin
istr
ativ
e Fu
nctio
ns
oM
aint
ain
appo
intm
ent c
alen
dar
oSe
lect
and
man
age
com
pute
r op
erat
ions
oD
evel
op m
anag
emen
t rep
ortin
g sy
stem
Util
izin
g Pr
ofes
sion
al S
ervi
ces
Perf
orm
ing
Fina
ncia
l Fun
ctio
nso
Obt
ain
insu
ranc
e co
vera
ge
oPr
epar
e a
budg
et f
or th
e co
mpa
nyo
Com
ply
with
bus
ines
s la
ws,
reg
ulat
ions
, and
lega
l pro
cedu
res
oPr
epar
e fi
nanc
ial f
orec
asts
oM
anag
e co
ntra
cts
and
othe
r le
gal d
ocum
ents
oM
anag
e th
e ca
sh f
low
of
the
busi
ness
oE
stab
lish
and
mai
ntai
n a
secu
re, s
afe,
and
hea
lthy
envi
ronm
ent
oM
onito
r ac
coun
ting
syst
em
oM
aint
ain
reco
rds
for
acco
untin
g an
d ta
x se
rvic
es
Com
mun
icat
ing
in M
anag
emen
t Occ
upat
ions
oPl
an, d
irec
t, an
d pa
rtic
ipat
e in
mee
tings
and
con
fere
nces
oPr
epar
e an
d de
liver
ora
l pre
sent
atio
ns, b
oth
form
ally
and
info
rmal
ly
oD
evel
op li
aiso
ns w
ith o
rgan
izat
ions
and
com
mun
ity
oU
tiliz
e co
mm
unic
atio
n to
ols
such
as
tele
phon
e, e
-mai
l, an
d fa
x
oPr
ovid
e em
ploy
ee c
omm
unic
atio
ns s
yste
m
oC
ompo
se c
orre
spon
denc
e an
d re
port
s
oIn
terp
ret t
able
s, g
raph
s, a
nd c
hart
s
3837
16
II
Skill
Sta
rds
Tec
hanA
SId
lls: C
ows
F'L
AN
G4
FO
RB
US
INE
SK
ILL
ST
AN
DA
RD
SD
evel
op p
relim
inar
y bu
sine
ss p
lan
for
a ne
w b
usin
ess
Giv
en a
n id
ea f
or a
new
bus
ines
s, d
evel
op a
com
preh
ensi
ve b
usin
ess
plan
that
mee
ts th
e fo
llow
ing
crite
ria:
1.re
flec
ts w
hat t
he o
wne
r/m
anag
er p
lans
to a
ccom
plis
h w
ithin
the
next
five
to s
even
yea
rs.
2. e
xpla
ins
the
bene
fits
of
the
com
pany
's p
rodu
cts
and/
or s
ervi
ces
in b
oth
quan
titat
ive
and
qual
itativ
e te
rms.
3. in
clud
es e
stim
ated
sta
rt u
p co
sts
and
sour
ces
of in
com
e.4.
add
ress
es c
ompl
ianc
e w
ith a
ll lo
cal,
stat
e, a
nd f
eder
al la
ws
and
regu
latio
ns.
5.in
clud
es a
labo
r m
arke
t sur
vey
whi
ch d
eter
min
es th
e w
ork
forc
eav
aila
ble
and
its tr
aini
ng n
eeds
.6.
pre
sent
s ev
iden
ce o
f th
e m
arke
tabi
lity
of th
e pr
oduc
t and
/or
serv
ice.
7.is
wel
l-or
gani
zed,
eas
ily r
ead,
and
eas
ily e
xpla
ined
.D
evel
op a
n an
nual
str
ateg
ic p
lan
for
an o
ngoi
ng b
usin
ess
Giv
en a
situ
atio
n w
here
you
are
con
side
ring
exp
andi
ng y
our
busi
ness
by
addi
ng a
new
pro
duct
line
or
by o
peni
ng a
sec
ond
loca
tion,
dev
elop
a s
trat
egic
plan
for
this
exp
ansi
on. T
he p
lan
mus
t inc
lude
the
follo
win
g:1.
evi
denc
e th
at d
ata
abou
t the
exi
stin
g bu
sine
ss, i
ts c
ompe
titor
s,go
vern
men
t reg
ulat
ions
, and
the
econ
omy
have
bee
n re
view
ed a
ndco
nsid
ered
in d
evel
opin
g th
e pl
an.
2. g
oals
and
obj
ectiv
es w
ith p
erce
ived
out
com
es a
nd ta
rget
dat
es f
or th
ere
vise
d bu
sine
ss.
3. c
osts
and
req
uire
d re
sour
ces.
4. c
ost c
ompa
riso
n of
exp
ansi
on v
ersu
s op
enin
g a
seco
nd lo
catio
n.5.
iden
tific
atio
n of
sou
rces
of
fund
ing,
con
side
ring
for
ecas
ts o
f re
venu
efr
om e
xpan
sion
.
3917
40
tISIN
.Eas
SK
ILL
ST
AN
DA
RD
SD
evel
op c
ompa
ny g
oals
, pol
icie
s, a
nd p
roce
dure
sG
iven
the
com
pany
's p
hilo
soph
y an
d bu
sine
ss p
lan,
dev
elop
com
pany
goa
ls,
polic
ies
and
proc
edur
es. A
sta
tem
ent o
f pu
rpos
e m
ust c
lear
ly a
nd c
onci
sely
delin
eate
sho
rt-,
inte
rmed
iate
-, a
nd lo
ng-t
erm
bus
ines
s go
als.
The
se g
oals
mus
tbe
list
ed a
nd p
rior
itize
d fr
om th
e m
ost t
o th
e le
ast d
esir
able
/pro
fita
ble.
Pol
icie
san
d pr
oced
ures
mus
t be
cons
iste
nt w
ith th
e co
mpa
ny's
sta
tem
ent o
f pu
rpos
ean
d go
als.
The
wri
tten
polic
ies
and
proc
edur
es m
ust b
e di
stri
bute
d to
all
empl
oyee
s, a
nd th
ose
that
rel
ate
to c
usto
mer
s sh
ould
be
disp
laye
d an
d/or
prov
ided
in w
ritin
g.
Det
erm
ine
star
t up
cost
sG
iven
the
obje
ctiv
es o
f th
e co
mpa
ny a
nd in
form
atio
n ab
out t
he p
rodu
ct o
rse
rvic
e to
be
prov
ided
, det
erm
ine
the
star
t-up
cos
ts f
or a
new
bus
ines
s. S
tart
-up
cos
t sho
uld
incl
ude
maj
or f
ixed
and
var
iabl
e ex
pens
es. I
t sho
uld
also
iden
tify
the
sour
ces
of r
even
ue, a
long
with
a b
reak
out o
f fi
nanc
es n
eede
d bo
thin
itial
ly a
nd m
onth
ly f
or f
ive
year
s of
ope
ratio
n. A
ll ca
lcul
atio
ns m
ust b
e 10
0pe
rcen
t acc
urat
e, w
ith e
stim
ates
rev
iew
ed a
nd a
ppro
ved
by f
inan
cial
adv
isor
san
d al
l ves
ted
owne
rs.
4118
42
II
i-MA
NA
GIR
...
SK
ILL
ST
AN
DA
RD
SD
evel
op a
sta
ffin
g pl
anG
iven
fin
anci
al in
form
atio
n, la
bor
need
s, d
iver
sity
issu
es, a
ny s
peci
fic
limita
tions
, and
lega
l req
uire
men
ts, d
evel
op a
pla
n fo
r ac
com
plis
hing
the
wor
kof
the
orga
niza
tion.
Thi
s pl
an m
ust i
nclu
de a
n or
gani
zatio
n ch
art t
hat d
epic
tsm
anag
eria
l, ad
min
istr
ativ
e an
d op
erat
iona
l res
pons
ibili
ties,
as
wel
l as
the
supe
rvis
ory
and
adm
inis
trat
ive
stru
ctur
e. F
unct
ions
and
ope
ratio
ns th
at a
rene
eded
to p
rovi
de th
e se
rvic
e or
to m
anuf
actu
re th
e pr
oduc
t of
the
busi
ness
mus
t be
iden
tifie
d, o
rgan
ized
, and
cha
rted
in a
seq
uenc
e w
hich
will
acc
ompl
ish
the
task
s in
the
leas
t tim
e w
ith th
e fe
wes
t res
ourc
es a
nd w
ithin
the
fina
ncia
llim
itatio
ns a
nd le
gal r
equi
rem
ents
. Eac
h po
sitio
n on
the
char
t mus
t hav
e a
wri
tten
job
desc
ript
ion
that
iden
tifie
s th
e w
ork
resp
onsi
bilit
ies,
per
form
ance
stan
dard
s, a
nd s
alar
y ra
nge
for
empl
oyee
s. I
n ad
ditio
n, o
ther
sig
nifi
cant
adm
inis
trat
ive
or o
pera
tiona
l req
uire
men
ts m
ust b
e de
linea
ted.
Dev
elop
per
sonn
el p
olic
ies
and
proc
edur
esPe
rson
nel p
olic
ies
mus
t add
ress
em
ploy
men
t con
ditio
ns, p
roce
dure
s, w
ork
rule
s, b
enef
its, d
ue p
roce
ss, s
alar
y sc
hedu
les,
pro
mot
ions
, ter
min
atio
ns, a
nd a
llot
her
area
s of
em
ploy
ee r
egul
atio
ns a
nd e
xpec
tatio
ns th
at a
re a
pplic
able
to th
ebu
sine
ss a
nd it
s em
ploy
ees.
Sal
ary
and
bene
fit p
olic
ies
mus
t ref
lect
the
exis
ting
labo
r m
arke
t and
mus
t be
with
in th
e re
sour
ce c
apab
ilitie
s of
the
busi
ness
. Pol
icie
s m
ust i
nclu
de a
ll cu
rren
t sta
te a
nd f
eder
al r
egul
atio
ns th
atpe
rtai
n to
the
busi
ness
ope
ratio
n an
d m
ust b
e de
fens
ible
in a
cou
rt o
f la
w, w
ithap
prop
riat
e do
cum
enta
tion.
Pol
icie
s m
ust b
e re
view
ed a
nd k
ept c
urre
nt.
Polic
ies
and
all c
hang
es to
them
, mus
t be
com
mun
icat
ed to
em
ploy
ees
thro
ugh
a w
ritte
n do
cum
ent,
such
as
a po
licy
and
proc
edur
e m
anua
l.Im
plem
ent a
n em
ploy
ee r
ecru
itmen
t sys
tem
The
rec
ruitm
ent p
rogr
am m
ust i
dent
ify
sour
ces
of p
oten
tial e
mpl
oyee
s,st
rate
gies
for
pub
liciz
ing
job
open
ings
, and
pro
cedu
res
for
cond
uctin
g th
eem
ploy
men
t pro
cess
. The
se p
roce
dure
s sh
ould
incl
ude
job
inte
rvie
w, h
avin
gan
app
licat
ion
form
com
plet
ed, c
ondu
ctin
g a
back
grou
nd c
heck
, sel
ectin
g th
epe
rson
nel,
com
mun
icat
ing
the
empl
oym
ent d
ecis
ion
to th
e ap
plic
ant,
and
com
plet
ing
the
empl
oym
ent c
ontr
act.
The
rec
ruitm
ent p
rogr
am m
ust i
nclu
dego
als
for
reac
hing
a d
iver
sifi
ed w
orkf
orce
. The
sys
tem
sho
uld
resu
lt in
off
ers
of e
mpl
oym
ent b
eing
ext
ende
d to
can
dida
tes
who
bes
t qua
lify,
are
ava
ilabl
e to
assu
me
the
job,
and
are
agr
eeab
le to
em
ploy
men
t ter
ms.
Pro
cess
and
proc
edur
es u
tiliz
ed f
or f
illin
g jo
b op
enin
gs m
ust m
eet e
mpl
oym
ent l
aws
and
guid
elin
es.
4319
44
.,
war
-,''
SK
ILL
ST
AN
DA
RD
SPr
ovid
e tr
aini
ng f
or e
mpl
oyee
sD
evel
op a
n em
ploy
ee tr
aini
ng p
rogr
am th
at a
ddre
sses
new
em
ploy
ees
and
prov
ides
for
con
tinue
d ed
ucat
ion
and
trai
ning
of
all e
mpl
oyee
s. T
he n
ewem
ploy
ee o
rien
tatio
n pr
ogra
m m
ust i
nclu
de th
e pu
rpos
e an
d ov
eral
l goa
ls o
fth
e co
mpa
ny, t
he s
cope
of
its b
usin
ess,
and
det
ails
of
its o
rgan
izat
ion
and
oper
atio
ns. N
ew e
mpl
oyee
s m
ust b
e in
form
ed o
f jo
b re
spon
sibi
litie
s, p
erso
nnel
polic
ies,
and
any
tech
nica
l or
safe
ty r
equi
rem
ents
. Ong
oing
em
ploy
ee tr
aini
ngpr
ogra
ms
mus
t ide
ntif
y em
ploy
ee tr
aini
ng n
eeds
, ide
ntif
y th
e m
ost e
ffic
ient
met
hod
of tr
aini
ng to
mee
t the
se n
eeds
, and
ran
k th
e tr
aini
ng n
eeds
of
the
empl
oyee
s in
an
orde
r w
hich
is m
ost b
enef
icia
l to
the
com
pany
.Sc
hedu
le e
mpl
oyee
wor
k as
sign
men
tsW
ork
resp
onsi
bilit
ies
will
be
sche
dule
d an
d as
sign
ed to
em
ploy
ees
to e
nsur
eth
at jo
bs w
ill b
e co
mpl
eted
by
the
resp
ectiv
e du
e da
te, i
n ac
cord
ance
with
use
rre
ques
ts, a
nd w
ithou
t unn
eces
sary
inte
rrup
tion.
Wor
kloa
d di
stri
butio
n m
ust b
ede
sign
ed to
util
ize
the
com
pete
ncie
s an
d ca
pabi
litie
s of
the
staf
f an
d to
mee
tco
mpa
ny p
rior
ity c
rite
ria.
Wor
k sc
hedu
les
and
prio
ritie
s w
ill b
e re
view
edda
ily o
r as
oth
erw
ise
requ
ired
, with
adj
ustm
ents
in a
ssig
nmen
ts m
ade
asde
emed
nec
essa
ry.
Eva
luat
e em
ploy
ee p
erfo
rman
ceG
iven
est
ablis
hed
empl
oyee
per
form
ance
sta
ndar
ds th
at id
entif
y th
e in
adeq
uate
as w
ell a
s su
peri
or p
erfo
rman
ce q
uota
s fo
r w
hich
the
empl
oyee
is r
espo
nsib
le,
empl
oyee
rec
ords
, and
a g
riev
ance
sys
tem
that
is f
air,
und
erst
anda
ble,
and
inco
mpl
ianc
e w
ith le
gal s
tand
ards
, eva
luat
e an
em
ploy
ee's
per
form
ance
usi
ng:
1. p
erfo
rman
ce e
valu
atio
ns c
ondu
cted
at p
re-d
eter
min
ed in
terv
als,
docu
men
ted,
and
dis
cuss
ed w
ith th
e em
ploy
ee.
2. r
ecom
men
datio
ns n
oted
, doc
umen
ted,
and
agr
eed
to b
y pa
rtic
ipat
ing
part
ies.
3. c
ouns
elin
g, d
isci
plin
ary
actio
n, a
nd d
ism
issa
l of
empl
oyee
s ha
ndle
dac
cord
ing
to c
ompa
ny p
roce
dure
s an
d in
com
plia
nce
with
sta
te a
ndfe
dera
l leg
isla
tion.
Mai
ntai
n em
ploy
ee r
ecor
dsE
mpl
oyee
rec
ords
mus
t be
100
perc
ent c
orre
ct, l
egib
le, a
nd s
ecur
ed in
lock
edfi
les,
with
doc
umen
tatio
n of
all
actio
ns a
nd e
vent
s re
late
d to
the
empl
oyee
'spe
rfor
man
ce a
ttach
ed to
the
reco
rds.
4520
U
46
.....
. ,R
ITM
O'
FAU
LE
ITIE
S E
QU
EIP
ME
GkI
T M
O S
UPP
LIE
SS
KIL
LS
TA
ND
AR
DS
Org
aniz
e ph
ysic
al la
yout
of
faci
litie
s an
d eq
uipm
ent
Giv
en a
n eq
uipm
ent l
ist a
nd in
form
atio
n re
gard
ing
faci
litie
s, ty
pes
of s
tora
ge,
safe
ty r
egul
atio
ns, a
mou
nt o
f st
ock
requ
ired
to b
e on
han
d at
a p
artic
ular
tim
e,an
d th
e w
ork
flow
, org
aniz
e a
plan
for
the
phys
ical
layo
ut o
f fa
cilit
ies
and
equi
pmen
t. T
he p
hysi
cal l
ayou
t of
the
busi
ness
mus
t be
orga
nize
d so
that
itac
com
mod
ates
and
fac
ilita
tes
an e
ffic
ient
pro
duct
ion
proc
ess.
Suf
fici
ent s
pace
shou
ld b
e pr
ovid
ed to
fac
ilita
te a
flo
w o
f w
ork
with
spa
ce f
or r
aw m
ater
ials
,su
pplie
s, f
inis
hed
prod
uct,
pack
agin
g, a
nd s
hipp
ing.
Lay
out s
houl
d fu
lly u
tiliz
eex
istin
g sp
ace,
com
ply
with
saf
ety
cons
ider
atio
ns, a
nd h
ave
an a
ttrac
tive
appe
aran
ce.
Purc
hase
and
mai
ntai
n eq
uipm
ent
Giv
en th
e pu
rpos
e an
d ne
ed f
or e
quip
men
t, th
e bu
dget
, and
the
faci
lity,
deve
lop
a pl
an to
pur
chas
e an
d m
aint
ain
equi
pmen
t. Se
lect
ed e
quip
men
tsh
ould
max
imiz
e sp
ace,
mat
eria
ls, a
nd p
erso
nnel
, and
sho
uld
perf
orm
its
oper
atio
ns a
t pre
-det
erm
ined
sta
ndar
ds o
f qu
ality
. The
equ
ipm
ent's
pur
chas
epr
ice
or le
ase
cost
s, o
pera
ting
cost
s, d
epre
ciat
ion
sche
dule
s, a
nd m
aint
enan
ceco
sts
mus
t ref
lect
act
ual a
nd a
ntic
ipat
ed r
esou
rces
. Arr
ange
men
ts f
oreq
uipm
ent m
aint
enan
ce m
ust b
e ha
ndle
d as
nee
ded
to a
ssur
e op
timum
wor
king
cond
ition
s an
d to
com
ply
with
man
ufac
ture
rs' s
peci
fica
tions
. Tra
inin
g ne
eded
to u
se n
ew o
r up
grad
ed e
quip
men
t is
to b
e id
entif
ied
and
plan
ned.
Inve
ntor
y eq
uipm
ent,
supp
lies,
and
mat
eria
lsM
aint
ain
reco
rds
that
ref
lect
the
curr
ent i
nven
tory
of
all e
quip
men
t, fu
rnitu
re,
raw
mat
eria
ls/s
tock
, and
sup
plie
s re
quir
ed to
sup
port
pro
duct
ion.
The
sere
cord
s m
ust b
e co
mpl
ete,
acc
urat
e, a
nd s
tore
d in
a s
ecur
e, a
ssig
ned
loca
tion.
Dam
aged
item
s m
ust b
e do
cum
ente
d an
d re
turn
ed to
the
vend
or o
r ot
her
desi
gnat
ed lo
catio
n. U
se a
nd r
eple
nish
men
t mus
t fol
low
pro
cedu
res
(suc
h as
firs
t in,
fir
st o
ut)
to a
ssur
e th
ere
is n
o do
wnt
ime
in p
rodu
ctio
n or
laps
e in
serv
ice.
4721
48
MA
W'
-4,
WO
0 U
C T
OO
NS
KIL
LS
TA
ND
AR
DS
Est
ablis
h an
d m
onito
r pr
oduc
tivity
sta
ndar
dsG
iven
com
pany
goa
ls a
nd o
bjec
tives
, per
sonn
el in
form
atio
n, e
quip
men
tpr
oduc
tion
data
, and
des
crip
tion
of f
acili
ties,
est
ablis
h an
d m
onito
r pr
oduc
tivity
stan
dard
s. Q
ualit
y an
d qu
antit
y st
anda
rds
mus
t be
esta
blis
hed,
mon
itore
d, a
ndre
vise
d to
mee
t com
pany
goa
ls a
nd o
bjec
tives
. The
sta
ndar
ds m
ust d
eter
min
eth
e ac
tual
pro
duct
ivity
of
both
equ
ipm
ent a
nd e
mpl
oyee
s an
d m
ust b
e ca
pabl
eof
iden
tifyi
ng b
oth
inad
equa
te a
nd s
uper
ior
prod
uctio
n qu
otas
.D
evel
op o
pera
ting
proc
edur
esG
iven
info
rmat
ion
abou
t equ
ipm
ent,
faci
litie
s an
d pe
rson
nel,
com
pany
goa
lsan
d pr
oced
ures
, wor
k fl
ow, a
nd b
udge
t, de
velo
p op
erat
ing
proc
edur
es. E
very
func
tion
and
oper
atio
n ne
eded
to a
ccom
plis
h th
e en
terp
rise
's s
ervi
ces
or to
man
ufac
ture
its
prod
ucts
mus
t be
iden
tifie
d, o
rgan
ized
, pla
nned
, and
mon
itore
din
a s
eque
nce
whi
ch a
ccom
plis
hes
the
task
s in
the
leas
t tim
e an
d ut
ilize
s th
efe
wes
t res
ourc
es. W
ork
mus
t be
sche
dule
d w
ithin
bud
get g
uide
lines
to m
eet
requ
ired
com
plet
ion
date
s.M
anag
e in
vent
ory
of f
inis
hed
good
sG
iven
com
pany
goa
ls a
nd o
bjec
tives
, des
crip
tion
of f
acili
ties,
sal
es r
epor
tsan
d/or
oth
er s
uppl
y an
d de
man
d da
ta, a
nd b
udge
t, m
anag
e th
e in
vent
ory
offi
nish
ed g
oods
. The
inve
ntor
y m
ust b
e ad
equa
te, a
vaila
ble
whe
n ne
eded
,st
ored
in a
n or
derl
y fa
shio
n, s
ecur
ed a
gain
st th
eft a
nd m
isus
e, a
nd p
rope
rly
acco
unte
d fo
r ba
sed
on c
ompa
ny p
roce
dure
s.D
evel
op a
qua
lity
cont
rol s
yste
mG
iven
ope
ratin
g pr
oced
ures
, flo
w o
f w
ork,
bud
get,
equi
pmen
t and
fac
ilitie
sin
form
atio
n, p
rodu
ctio
n qu
otas
, and
pro
duct
des
crip
tion,
dev
elop
a q
ualit
yco
ntro
l sys
tem
for
bot
h in
and
out
of
the
plan
t. T
he q
ualit
y co
ntro
l sys
tem
mus
t inc
lude
pro
cedu
res
for
test
ing
or e
valu
atin
g pr
oduc
t or
serv
ice
at s
tate
din
terv
als,
incl
udin
g w
arra
nty
proc
edur
es. I
t sho
uld
incl
ude
a de
scri
ptio
n of
any
iden
tifie
d pr
oble
ms
with
pro
duct
/ser
vice
, cau
ses
of p
robl
ems,
doc
umen
tatio
nfo
r co
ntin
uous
rev
iew
, and
a c
ours
e of
act
ion
for
corr
ectio
n.
4922
50
PE
FO
RM
INS
MA
RK
ET
ON
S F
UN
CT
ION
SS
KIL
LS
TA
ND
AR
DS
Mon
itor
cust
omer
ser
vice
Giv
en th
e cu
stom
er r
elat
ions
pol
icy
and
proc
edur
es a
nd a
ny r
epor
ts o
fcu
stom
er c
ompl
aint
s, e
valu
ate
and
mon
itor
cust
omer
ser
vice
situ
atio
ns to
assu
re th
at p
olic
ies
and
proc
edur
es a
re b
eing
fol
low
ed, r
eque
sts
and
com
plai
nts
are
bein
g ad
dres
sed
acco
rdin
g to
com
pany
pol
icy,
des
ired
com
pany
imag
e is
bein
g m
aint
aine
d, a
nd c
usto
mer
fee
dbac
k is
bei
ng d
ocum
ente
d.D
evel
op s
ales
/mar
ketin
g st
rate
gies
Dev
elop
a s
ales
and
mar
ketin
g st
rate
gy th
at in
clud
es th
e fo
llow
ing:
1.w
ritte
n ph
iloso
phy
that
ref
lect
s m
arke
ting
belie
fs, r
isk-
taki
ng a
ttitu
des,
and
mar
ketin
g ob
ject
ives
.2.
res
earc
h da
ta o
n m
arke
t siz
e an
d cu
rren
t and
fut
ure
tren
ds.
3. a
naly
sis
of c
ompe
titio
n.4.
sale
s fo
reca
st w
ith a
rea
listic
dol
lar
estim
ate
of m
onth
-by-
mon
th s
ales
for
the
next
yea
r.Pl
an s
trat
egy
for
the
prom
otio
n of
pro
duct
s an
d se
rvic
esA
pla
n fo
r th
e pr
omot
ion
of p
rodu
cts
and
serv
ices
mus
t be
deve
lope
d ut
ilizi
nga
vari
ety
of m
edia
and
str
ateg
ies.
The
pla
n sh
ould
incl
ude
adve
rtis
ing
activ
ities
and
cost
s; p
rom
otio
nal m
ater
ial s
uch
as b
roch
ures
, bus
ines
s ca
rds,
lette
rhea
d,an
d di
spla
ys; m
arke
t tes
ts a
s ap
prop
riat
e; a
nd a
des
crip
tion
of th
e ta
rget
audi
ence
. It s
houl
d gi
ve m
onth
-by-
mon
th d
etai
ls o
f ac
tiviti
es a
nd p
rovi
de f
orre
view
at e
stab
lishe
d in
terv
als
to d
eter
min
e ef
fect
iven
ess
base
d on
any
incr
ease
or d
ecre
ase
in s
ales
or
serv
ices
.E
stab
lish
pric
ing
stru
ctur
e fo
r pr
oduc
ts o
r se
rvic
esG
iven
cos
t dat
a on
pro
duct
s or
ser
vice
s, a
naly
sis
of c
ompe
titio
n, a
ndde
mog
raph
ic a
naly
sis
of c
usto
mer
s, e
stab
lish
a pr
ice
that
ref
lect
s th
e pr
ofit
mar
gins
req
uire
d by
the
com
pany
. Pri
ce s
truc
turi
ng s
houl
d re
flec
t com
petit
ors'
pric
ing
stra
tegi
es a
nd w
hat t
he c
usto
mer
is w
illin
g to
pay
; it s
houl
d ad
equa
tely
cove
r co
sts
and
mee
t req
uire
d or
des
ired
pro
fit m
argi
ns. P
rodu
ctio
n an
d sa
les
repo
rts
shou
ld b
e m
onito
red
to d
ocum
ent p
oten
tial s
ituat
ions
whi
ch m
ayin
dica
te a
nee
d fo
r re
view
of
pric
ing
stru
ctur
e.
23
PER
FOR
MS
F N
AN
CY
AL
RE
CO
RD
SS
KIL
LS
TA
ND
AR
DS
Prep
are
a bu
dget
for
the
com
pany
Giv
en a
ll pr
ojec
ted
cost
s an
d es
timat
ed r
even
ue, p
repa
re a
bud
get t
hat m
eets
the
follo
win
g cr
iteri
a:1.
refl
ects
the
curr
ent c
osts
for
per
sonn
el a
nd p
rovi
des
for
futu
re s
alar
yin
crea
ses
and
for
addi
tiona
l per
sonn
el a
s ne
eded
.2.
iden
tifie
s co
sts
for
the
supp
lies,
mat
eria
ls a
nd e
quip
men
t nec
essa
ry to
prov
ide
serv
ices
or
prod
ucts
as
wel
l as
proj
ecte
d co
sts
for
repl
acem
ent
of e
quip
men
t or
expa
nsio
n of
bus
ines
s ac
tiviti
es.
3.id
entif
ies
and
prov
ides
wri
tten
just
ific
atio
n fo
r ch
ange
s fr
om p
revi
ous
budg
ets.
4.is
cal
cula
ted
accu
rate
ly.
5.is
pre
sent
ed in
a lo
gica
l and
und
erst
anda
ble
form
at w
hich
incl
udes
the
use
of a
ppro
pria
te c
hart
s, ta
bles
, and
gra
phs.
6. p
rovi
des
for
cash
flo
w a
nd p
rofi
t mar
gin.
Prep
are
fina
ncia
l for
ecas
tsG
iven
var
ious
fin
anci
al r
epor
ts, s
tate
men
ts, a
nd tr
ansa
ctio
ns, p
repa
re f
inan
cial
fore
cast
s th
at id
entif
y an
d ex
plai
n ab
norm
al g
ains
or
loss
es. A
wri
tten
repo
rtw
ill b
e pr
ovid
ed th
at1.
sho
ws
evid
ence
that
fin
anci
al s
tate
men
ts a
nd tr
ansa
ctio
ns h
ave
been
anal
yzed
and
inte
rpre
ted.
2.is
in a
n ea
sy to
rea
d fo
rmat
.3.
iden
tifie
s pr
oble
ms
or a
reas
of
conc
ern.
4. m
akes
rec
omm
enda
tions
for
cha
nges
in p
rodu
ctio
n or
ser
vice
to c
orre
ctan
y lo
sses
.5.
expl
ains
rea
sons
for
abn
orm
al g
ains
or
loss
es.
Man
age
the
cash
flo
w o
f th
e bu
sine
ssG
iven
fin
anci
al s
tate
men
ts, b
udge
ts, f
inan
cial
for
ecas
ts, a
nd o
ther
dat
aaf
fect
ing
the
cash
flo
w o
f th
e bu
sine
ss o
r de
part
men
t for
whi
ch y
ou a
rere
spon
sibl
e, id
entif
y cu
rren
t as
wel
l as
proj
ecte
d ca
sh f
low
. The
ana
lysi
s m
ust
indi
cate
the
fina
ncia
l hea
lth o
f th
e en
terp
rise
and
its
abili
ty to
con
tinue
and
prog
ress
as
a vi
able
ope
ratio
n. T
he a
naly
sis
shou
ld p
rovi
de r
elia
ble
info
rmat
ion
for
mak
ing
futu
re in
vest
men
t dec
isio
ns a
nd/o
r ac
quis
ition
s. T
heac
coun
ts p
ayab
le o
r de
bt r
atio
mus
t ind
icat
e an
y po
tent
ial c
once
rns
for
futu
reca
sh f
low
and
ret
urn
on in
vest
men
t or
prof
it m
argi
n.M
onito
r ac
coun
ting
syst
emG
iven
per
iodi
c fi
nanc
ial r
epor
ts a
nd a
ssis
tanc
e fr
om f
inan
cial
adv
isor
s,m
onito
r th
e ac
coun
ting
syst
em. T
he a
ccou
ntin
g sy
stem
mus
t be
oper
ated
1.to
acc
urat
ely
bala
nce
asse
ts, l
iabi
litie
s, d
ebits
, and
cre
dits
.2.
to p
rovi
de th
e bu
sine
ss w
ith f
inan
cial
rep
orts
that
acc
urat
ely
refl
ect i
tsca
sh f
low
and
pro
fita
bilit
y.3.
to p
rovi
de in
form
atio
n fo
r an
alyz
ing
the
com
pany
's p
rogr
ess
tow
ard
mee
ting
its g
oals
and
for
for
ecas
ting
the
futu
re o
f th
e co
mpa
ny.
4. to
ass
ure
that
all
reco
rds
and
fina
ncia
l sta
tem
ents
and
/or
docu
men
ts a
re10
0 pe
rcen
t acc
urat
e an
d in
bal
ance
with
ban
k an
d ta
x re
cord
s.
5324
pCR
E G
BM
I1
I NA
N°
.O
RD
SS
KIL
LS
TA
ND
AR
DS
Mai
ntai
n re
cord
s fo
r ac
coun
ting
and
tax
serv
ices
Giv
en f
inan
cial
rec
ords
, acc
ount
ing
and
tax
repo
rts,
and
info
rmat
ion
rega
rdin
gth
e ac
coun
ting
syst
em, m
aint
ain
reco
rds
and
esta
blis
h ac
coun
ting
proc
edur
es to
be u
tiliz
ed b
y al
l em
ploy
ees.
The
acc
ount
ing
syst
em m
ay b
e im
plem
ente
dw
ithin
the
busi
ness
or
cont
ract
ed to
an
acco
untin
g fi
rm. T
he s
yste
m m
ust
prov
ide
for
the
mai
nten
ance
of
the
reco
rds
of a
ll tr
ansa
ctio
ns a
nd p
rovi
de a
com
plet
e au
dit t
rail
base
d on
sta
ndar
d ac
coun
ting
and
tax
proc
edur
es. T
hefo
rmat
and
pro
cedu
res
for
mai
ntai
ning
rec
ords
mus
t be
acce
ptab
le to
ban
king
and
fina
ncia
l adv
iser
s an
d m
ust b
e co
nsis
tent
with
the
goal
s of
the
busi
ness
. It
mus
t be
easi
ly a
cces
sibl
e an
d pr
ovid
e th
e en
terp
rise
with
the
info
rmat
ion
requ
ired
to m
ake
deci
sion
s on
a ti
mel
y ba
sis.
525
56
CO
_.._
CA
IN A
NA
SE
MN
OC
CU
PA
TIO
NS
SK
ILL
ST
AN
DA
RD
SPl
an, d
irec
t, an
d pa
rtic
ipat
e in
mee
tings
and
con
fere
nces
Giv
en a
ppro
pria
te in
form
atio
n fo
r a
prop
osed
mee
ting
incl
udin
g tim
e, p
lace
,pa
rtic
ipan
ts to
be
invo
lved
, age
nda
item
s, r
efer
ence
mat
eria
l, an
d ha
ndou
ts,
plan
and
dir
ect a
mee
ting
at th
e sp
ecif
ied
time
and
plac
e w
ith 8
0 pe
rcen
tin
volv
emen
t by
part
icip
ants
. Mat
eria
ls a
nd a
gend
a ite
ms
will
be
disc
usse
d an
dan
y qu
estio
ns a
re to
be
answ
ered
.Pr
epar
e an
d de
liver
ora
l pre
sent
atio
ns, b
oth
form
ally
and
info
rmal
lyO
ral p
rese
ntat
ions
will
be
prep
ared
and
pre
sent
ed to
mee
t the
fol
low
ing
crite
ria:
1.co
nten
t is
accu
rate
and
org
aniz
ed in
a lo
gica
l seq
uenc
e.2.
pur
pose
is d
eter
min
ed f
or a
ppro
pria
tene
ss o
f au
dien
ce.
3.ce
ntra
l ide
a or
them
e is
cle
arly
com
mun
icat
ed.
4. a
ppro
pria
te d
ictio
n, v
oice
qua
lity,
and
del
iver
y st
yle
are
used
.5.
app
ropr
iate
vis
uals
and
han
dout
mat
eria
ls a
s de
emed
nec
essa
ry a
reut
ilize
d.6.
bes
t med
ia (
i.e.,
tele
conf
eren
ce, c
ompu
ter,
live
aud
ienc
e) f
orco
mm
unic
atio
n ar
e se
lect
ed.
7. q
uest
ions
/ans
wer
s or
fee
dbac
k fr
om a
udie
nce
is in
vite
d.D
evel
op li
aiso
ns w
ith o
rgan
izat
ions
and
com
mun
ityG
iven
com
pany
pol
icie
s an
d pr
oced
ures
and
var
ious
type
s of
pub
lic r
elat
ions
stra
tegi
es, d
evel
op li
aiso
ns a
nd p
rovi
de f
or p
ublic
rel
atio
ns a
ctiv
ities
that
prom
ote
wor
king
rel
atio
nshi
ps b
etw
een
the
com
pany
and
the
com
mun
ity.
The
se a
ctiv
ities
mus
t ass
ist i
n m
eetin
g th
e co
mpa
ny's
org
aniz
atio
nal g
oals
.W
ritte
n ev
iden
ce a
nd m
edia
pub
licat
ions
will
be
prov
ided
to d
ocum
ent
part
icip
atio
n an
d ac
com
plis
hmen
ts.
Util
ize
com
mun
icat
ion
tool
s su
ch a
s te
leph
one,
e-m
ail,
fax
Giv
en a
mes
sage
or
mes
sage
s to
be
answ
ered
, cho
ose
the
mos
t app
ropr
iate
met
hod
for
repl
ying
. The
com
mun
icat
ion
shou
ld a
dher
e to
com
pany
pol
icy,
use
corr
ect t
echn
ique
s fo
r th
e se
lect
ed c
omm
unic
atio
n to
ol, a
nd p
rovi
deap
prop
riat
e in
form
atio
n or
req
uest
ed a
ssis
tanc
e in
the
mos
t exp
edie
nt m
anne
rth
at m
eets
the
requ
este
r's ti
mel
ine.
Prov
ide
empl
oyee
com
mun
icat
ions
sys
tem
The
em
ploy
ee c
omm
unic
atio
n sy
stem
mus
t pro
vide
for
tim
ely
com
mun
icat
ion
of e
mpl
oyee
nee
ds, r
ecog
nitio
n, a
nd s
ugge
stio
ns. I
n ad
ditio
n, th
eco
mm
unic
atio
n sy
stem
mus
t pro
vide
bot
h or
al a
nd w
ritte
n in
form
atio
nco
ncer
ning
the
com
pany
's g
oals
, pro
cedu
res,
pro
gram
s, s
ucce
sses
, and
prob
lem
s. D
ocum
enta
tion
that
the
proc
edur
es a
re b
eing
impl
emen
ted
cons
iste
ntly
mus
t be
mai
ntai
ned.
5726
58
U I. U U
CO
RM
UN
ICA
TH
O IN
AN
AS
EM
EN
T O
CC
UP
AT
OO
NS
SK
ILL
ST
AN
DA
RD
SC
ompo
se c
orre
spon
denc
e an
d re
port
sG
iven
info
rmat
ion
for
repl
ying
to o
r in
itiat
ing
corr
espo
nden
ce o
r fo
rco
mpo
sing
a r
epor
t, cr
eate
mat
eria
l tha
t1.
com
mun
icat
es th
e in
tend
ed m
essa
ge.
2.is
in a
con
cise
sty
le.
3.is
100
per
cent
acc
urat
e.4.
con
form
s to
sta
ndar
d ru
les
of g
ram
mar
, spe
lling
, and
pun
ctua
tion.
5.is
in a
for
m th
at c
an b
e ea
sily
rea
d.In
terp
ret t
able
s, g
raph
s, a
nd c
hart
sG
iven
info
rmat
ion
thro
ugh
a ta
ble,
gra
ph, o
r ch
art,
revi
ew th
e m
ater
ial a
ndex
plai
n it
in d
etai
l to
a co
-wor
ker.
Exp
lana
tion
will
incl
ude
1. p
urpo
se o
f ta
ble,
gra
ph, o
r ch
art.
2. h
ow, w
here
, and
whe
n da
ta w
as o
btai
ned.
3. th
e m
etho
d us
ed in
pre
sent
ing
data
.4.
spec
ific
info
rmat
ion
cont
aine
d in
tabl
e, g
raph
, or
char
t.5.
pot
entia
l use
of
the
data
5 9
276
0
PE
RF
OR
MIN
G A
DM
INO
ST
RA
TIV
E F
UN
CT
ION
SS
KIL
LS
TA
ND
AR
DS
Mai
ntai
n ap
poin
tmen
t cal
enda
rG
iven
cor
resp
onde
nce
from
a c
lient
, com
pose
a r
eply
that
est
ablis
hes
anap
poin
tmen
t in
anot
her
city
. The
app
oint
men
t mus
t be
reco
rded
on
the
cale
ndar
and
mus
t not
con
flic
t with
any
oth
er a
ppoi
ntm
ents
. Tra
vel
arra
ngem
ents
mus
t be
com
plet
ed to
ass
ure
that
app
oint
men
t can
be
met
.C
onfi
rmat
ion,
tick
ets,
and
itin
erar
ies
mus
t be
avai
labl
e at
leas
t one
day
pri
or to
depa
rtur
e.
Sele
ct a
nd m
anag
e co
mpu
ter
oper
atio
nsG
iven
the
need
and
pur
pose
for
com
pute
r op
erat
ions
, wor
k fl
ow, a
nd b
udge
t,se
lect
com
pute
rs a
nd m
anag
e co
mpu
ter
oper
atio
ns. C
ompu
ter
hard
war
e an
dso
ftw
are
that
is s
elec
ted
mus
t mee
t the
com
pany
's r
equi
rem
ents
and
nee
ds, a
ndits
cos
ts m
ust b
e w
ithin
the
budg
et. I
t mus
t be
mai
ntai
ned
so th
at it
fun
ctio
nsin
a s
afe,
sec
ure
envi
ronm
ent;
and
appr
opri
ate
licen
sure
and
info
rmat
ion
rega
rdin
g da
tes
of p
urch
ase
mus
t be
reta
ined
. Res
pons
ibili
ty f
or th
e ov
eral
lpu
rcha
se, m
aint
enan
ce, a
nd m
anag
emen
t of
netw
ork
syst
ems,
com
pute
rha
rdw
are,
and
sof
twar
e m
ust b
e as
sign
ed to
trai
ned
pers
onne
l.D
evel
op m
anag
emen
t rep
ortin
g sy
stem
Giv
en c
ompa
ny g
oals
, obj
ectiv
es a
nd p
roce
dure
s, w
ork
flow
, and
per
sonn
elde
scri
ptio
ns, d
evel
op a
man
agem
ent r
epor
ting
syst
em. T
he m
anag
emen
tre
port
ing
syst
em m
ust p
rovi
de p
erio
dic
repo
rts
on a
ll as
pect
s of
the
ente
rpri
sean
d m
ust i
nclu
de a
ccom
plis
hmen
ts, p
robl
ems,
sug
gest
ions
, and
fut
ure
activ
ities
and
goal
s. T
he r
epor
ts m
ust b
e in
wri
ting,
dat
ed, a
nd m
ust i
dent
ify
the
resp
onsi
ble
pers
on o
r th
eir
posi
tion.
6162
28
MIL
DE
WS
P'R
OFI
ESS
OO
NA
L S
EM
ICE
SS
KIL
LS
TA
ND
AR
DS
Obt
ain
insu
ranc
e co
vera
geG
iven
info
rmat
ion
abou
t fac
ilitie
s, e
quip
men
t, pr
oduc
t or
serv
ice,
and
pers
onne
l, ob
tain
var
ious
type
s of
insu
ranc
e co
vera
ge n
eede
d by
the
busi
ness
.In
sura
nce
cove
rage
mus
t pro
vide
suf
fici
ent p
rote
ctio
n ag
ains
t rea
sona
ble
liabi
lity
clai
ms
and
mee
t the
req
uire
men
ts o
f em
ploy
ee b
enef
it pa
ckag
es.
Com
ply
with
bus
ines
s la
ws,
reg
ulat
ions
, and
lega
l pro
cedu
res
Bas
ed o
n co
mpa
ny p
olic
ies,
pro
cedu
res,
and
the
orga
niza
tiona
l str
uctu
re,
com
ply
with
all
lega
l req
uire
men
ts f
or th
e co
mpa
ny. D
ocum
enta
tion
of r
evie
wan
d in
terp
reta
tion
that
sup
port
s co
mpl
ianc
e w
ith b
usin
ess
law
s, r
egul
atio
ns,
licen
sing
req
uire
men
ts, t
ax r
equi
rem
ents
, and
oth
er le
gal a
ctio
n th
at is
req
uire
dto
mee
t fed
eral
, sta
te, a
nd lo
cal g
over
nmen
t mus
t be
imm
edia
tely
ava
ilabl
e in
wri
ting
upon
req
uest
.M
anag
e co
ntra
cts
and
othe
r le
gal d
ocum
ents
Giv
en a
con
trac
t or
othe
r le
gal d
ocum
ent,
rout
e fo
r le
gal r
evie
w, f
ulfi
llmen
t of
cont
ract
, or
othe
r ne
cess
ary
follo
w-u
p. R
outin
g m
ust f
ollo
w c
ompa
nypr
oced
ures
to th
e ap
prop
riat
e pe
rson
s. F
ollo
w-u
p no
tes
as to
pro
cess
and
chan
ges
in d
ocum
ent i
mpl
emen
tatio
n m
ust b
e ap
prov
ed, f
iled,
and
atta
ched
with
doc
umen
t.E
stab
lish
and
mai
ntai
n a
secu
re, s
afe,
and
hea
lthy
envi
ronm
ent
A s
ecur
e, s
afe,
and
hea
lthy
wor
k pl
ace
mus
t be
prov
ided
for
all
empl
oyee
s an
dcu
stom
ers.
Pro
cedu
res
for
repo
rtin
g ac
cide
nts,
for
dea
ling
with
em
erge
ncie
s,fo
r ha
ndlin
g th
efts
, and
for
com
plyi
ng w
ith o
ccup
atio
nal h
ealth
and
saf
ety
prac
tices
and
reg
ulat
ions
mus
t be
in w
ritin
g an
d m
ust b
e di
stri
bute
d to
all
empl
oyee
s. S
tep-
by-s
tep
proc
edur
es m
ust b
e re
adily
ava
ilabl
e fo
r qu
ick
reac
tion
by a
ll em
ploy
ees.
Any
nec
essa
ry r
epor
ts m
ust b
e co
mpl
eted
, with
out
erro
r an
d pr
ovid
ed to
the
appr
opri
ate
pers
onne
l for
rev
iew
and
act
ion.
663
64
29
65
App
endi
x A
Surv
eyes
ults
S E
N®
DU
TY
AS
K
Per
form
4as
kks
%a
Res
oon
ses
Veg
R9c
,
TIJ
TY
A: P
LA
NN
ING
FO
R T
HE
BU
SIN
ESS
..
A-1
Dev
elop
a c
ompr
ehen
sive
bus
ines
s pl
anA
-1.1
Sele
ct p
rodu
cts
and/
or s
ervi
ces
to b
e pr
ovid
ed90
10
A-1
.2A
naly
ze c
ompe
titio
n78
22
A-1
.3D
evel
op a
cus
tom
er p
rofi
le62
38A
-1.4
Est
imat
e st
art-
up c
osts
6238
A-1
.5Id
entif
y pr
ofit
mar
gins
for
pro
duct
s or
ser
vice
s58
42
A-1
.6Se
lect
bus
ines
s si
te o
r lo
catio
n43
57
A-1
.7E
stim
ate
inve
ntor
y ne
eds
and
thei
r co
sts
7822
A-1
.8D
eter
min
e pe
rson
nel n
eeds
and
oth
er b
usin
ess
activ
ities
and
cos
ts78
22
A-1
.9D
evel
op ta
x st
rate
gies
1981
A-2
Dev
elop
str
ateg
ic p
lans
A-2
.IFo
reca
st s
ales
or
reve
nue
5842
A-2
.2E
stim
ate
expe
nses
7030
A-2
.3D
eter
min
e su
pply
and
ser
vice
nee
ds a
nd th
eir
cost
s78
22
A-2
.4C
ondu
ct o
n-go
ing
mar
ket a
naly
sis
4753
A-2
.5Id
entif
y an
d ev
alua
te p
oten
tial m
arke
t for
pro
duct
s or
ser
vice
s55
45
A-2
.6L
ocat
e so
urce
s fo
r fu
ndin
g43
57
A-3
Dev
elop
com
pany
goa
ls, p
olic
ies,
and
pro
cedu
res
A-3
.1E
stab
lish
com
pany
goa
ls, p
olic
ies,
and
pro
cedu
res
9010
A-3
.2Pr
epar
e a
stat
emen
t of
purp
ose
7822
DU
TY
B: M
AN
AG
ING
PE
RSO
NN
EL
B-1
Dev
elop
a s
yste
m f
or o
rgan
izin
g w
ork
B-1
.1D
evel
op a
pla
n fo
r la
bor
need
s82
18
B-1
.2E
stab
lish
wor
k fl
ow86
14
67A
-168
-;-
4 -
'Z' }
,
fiff
,,
,.,
Perf
orm
43
% (
DO
Res
o o
ases
B-1
.3Pr
epar
e an
org
aniz
atio
n ch
art
6634
B-1
.4D
evel
op a
sta
ffin
g pl
an82
18
B-1
.5Pr
epar
e jo
b de
scri
ptio
ns94
6
B-2
Dev
elop
per
sonn
el p
olic
ies
and
proc
edur
esB
-2.1
Dev
elop
and
upd
ate
proc
edur
es m
anua
l62
38
B-2
.2D
evel
op p
erso
nnel
pol
icy
hand
book
4357
B-2
.3A
dher
e to
app
licab
le la
bor
regu
latio
ns a
nd p
erso
nnel
pra
ctic
es78
22
B-2
.4A
dmin
iste
r sa
lary
and
fri
nge
bene
fit s
yste
m51
49
B-3
Fill
job
open
ings
B-3
.1D
evel
op e
mpl
oyee
rec
ruitm
ent s
yste
m55
45
B-3
.2R
ecru
it pe
rson
nel
7822
B-3
.3M
aint
ain
file
of
job
open
ings
5149
B-3
.4Pu
blic
ize
job
open
ings
4753
B-3
.5In
terv
iew
pro
spec
tive
empl
oyee
s97
3
B-3
.6Se
lect
and
pla
ce n
ew e
mpl
oyee
s94
6
B-4
Prov
ide
trai
ning
for
em
ploy
ees
B-4
.1Id
entif
y em
ploy
ee tr
aini
ng n
eeds
946
B-4
.2D
evel
op e
mpl
oyee
ori
enta
tion
prog
ram
55'
45
B-4
.3C
ondu
ct n
ew e
mpl
oyee
ori
enta
tion
5842
B-4
.4C
oord
inat
e an
d co
nduc
t em
ploy
ee c
ontin
uing
edu
catio
n pr
ogra
m66
34
B-5
Sche
dule
jobs
and
ass
ign
wor
k to
em
ploy
ees
B-5
.1E
stab
lish
wor
k pr
iori
ties
9010
B-5
.2Sc
hedu
le a
nd m
onito
r jo
bs82
18
B-5
.3D
eter
min
e w
orkl
oad
dist
ribu
tion
sche
dule
7426
B-5
.4A
ssig
n w
ork
to e
mpl
oyee
s86
14
B-5
.5C
oord
inat
e du
ties
with
oth
er e
mpl
oyee
s/de
part
men
ts86
14
B-5
.6Pr
epar
e va
catio
n sc
hedu
le58
42
B-6
Eva
luat
e em
ploy
ee p
erfo
rman
ceB
-6.1
Est
ablis
h em
ploy
ee p
erfo
rman
ce s
tand
ards
6238
B-6
.2C
ondu
ct e
mpl
oyee
per
form
ance
eva
luat
ions
8614
B-6
.3A
dmin
iste
r co
unse
ling
and
disc
iplin
ary
actio
n86
14
B-6
.4R
evie
w e
mpl
oyee
atte
ndan
ce r
ecor
ds62
38
B-6
.5Se
t up
grie
vanc
e sy
stem
3169
B-6
.6D
ism
iss
empl
oyee
s78
22
69A
-270
I
DU
TY
Nag
3
Per
form
flas
ksss
®?
Res
o o
nses
Vg@
B-7
Mai
ntai
n em
ploy
ee r
ecor
dsB
-7.1
Mai
ntai
n em
ploy
ee a
ttend
ance
rec
ords
4753
B-7
.2M
aint
ain
pers
onne
l file
s58
42
DU
TY
C: M
AIN
TA
ININ
G F
AC
ILIT
IES,
EQ
UIP
ME
NT
AN
D S
UPP
LIE
S5
C-1
Plan
and
mai
ntai
n fa
cilit
yC
-1.1
Plan
phy
sica
l lay
out o
f bu
sine
ss51
49
C-1
.2O
rgan
ize
wor
k st
atio
ns a
nd s
pace
7030
C-1
.3Pr
ovid
e fo
r ph
ysic
al p
lant
mai
nten
ance
5149
C-1
.4E
stab
lish
and
mai
ntai
n fa
cilit
y se
curi
ty31
69
C-1
.5E
stab
lish
emer
genc
y pr
oced
ures
4753
C-1
.6A
rran
ge f
or h
ouse
keep
ing
and
sani
tatio
n27
73
C-2
Purc
hase
and
mai
ntai
n eq
uipm
ent
C-2
.1Pr
ovid
e fo
r eq
uipm
ent m
aint
enan
ce62
38
C-2
.2Pu
rcha
se/le
ase
equi
pmen
t, fu
rnitu
re, a
nd a
cces
sori
es78
22
C-2
.3N
egot
iate
ser
vice
and
mai
nten
ance
con
trac
ts47
53
C-2
.4Pr
epar
e co
st ju
stif
icat
ion
for
equi
pmen
t58
42
C-3
Sele
ct a
nd m
anag
e co
mpu
ter
hard
war
e an
d so
ftw
are
C-3
.1Se
lect
app
ropr
iate
com
pute
r ha
rdw
are
and
soft
war
e47
53
C-3
.2M
aint
ain
soft
war
e in
vent
ory
and
licen
sure
2377
C-3
.3M
anag
e us
e of
com
pute
r sy
stem
2377
C-3
.4T
roub
lesh
oot f
or h
ardw
are
mal
func
tions
1684
DU
TY
D: M
AN
AG
ING
OPE
RA
TIO
NS
AN
D P
RO
DU
CT
ION
D-1
Est
ablis
h an
d m
onito
r st
anda
rds
D-1
.1E
stab
lish
qual
ity s
tand
ards
6634
D-1
.2E
stab
lish
quan
tity
stan
dard
s58
42
D-1
.3E
stab
lish
qual
ity c
ontr
ol s
tand
ards
6238
D-1
.4C
ontr
ol q
uant
ity s
tand
ards
5545
D-2
Man
age
inve
ntor
yD
-2.1
Prov
ide
for
accu
rate
inve
ntor
y co
ntro
l35
65
D-2
.2M
aint
ain
inve
ntor
y co
ntro
l rec
ords
2377
D-2
.3L
ocat
e, e
valu
ate,
and
sel
ect s
uppl
iers
4753
D-2
.4E
stab
lish
purc
hasi
ng p
roce
dure
s an
d po
licie
s27
73
D-3
Dev
elop
ope
ratin
g pr
oced
ures
D-3
.1Se
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mai
ntai
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7426
D-3
.2M
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7426
71A
-372
DU
TY
AS
K
Per
form
flas
ks%
W R
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D-3
.3Pr
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3169
D-3
.4Pr
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69
DU
TY
E: P
ER
FOR
M M
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TIN
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UN
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SE
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ales
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''
E-1
.1A
naly
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met
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3169
E-1
.2E
stab
lish
sale
s/m
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ting
goal
s43
57
E-1
.3U
tiliz
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4357
E-1
.4E
stab
lish
pric
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met
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s43
57
E-1
.5A
naly
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orec
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min
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3961
E-2
Dev
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pol
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sE
-2.1
Dev
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pol
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for
hand
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cust
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req
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s an
d/or
com
plai
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6238
E-2
.2E
stab
lish
sale
s po
licie
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uch
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yaw
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, etc
.23
77
E-2
.3M
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30E
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Eva
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stom
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7426
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Plan
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of p
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and
serv
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E-3
.1E
stab
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adve
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budg
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3169
E-3
.2O
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69E
-3.3
Eva
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65
E-3
.4C
reat
e pr
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play
s23
77
E-3
.5E
valu
ate
prod
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ispl
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2773
E-3
.6C
ondu
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ts f
or p
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1981
E-3
.7Pr
epar
e sa
les
dem
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ratio
ns23
77D
UT
Y F
: PE
RFO
RM
FIN
AN
CIA
L F
UN
CT
ION
SF-
1M
anag
e fi
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F-1.
1A
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udge
ts, f
inan
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sta
tem
ents
, and
mat
eria
ls o
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cont
inui
ng b
asis
6238
F-1.
2A
naly
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terp
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sta
tem
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5842
F-1.
3O
pera
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ann
ual b
udge
t66
34
F-1.
4M
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4753
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5R
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5545
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6Pr
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5545
F-1.
7A
naly
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57
F-1.
8Id
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loss
es70
30F-
1.9
App
rove
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for
paym
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5842
F-1.
10Pr
epar
e an
ann
ual b
udge
t58
42F-
1.11
Prep
are
and
upda
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lant
ass
et r
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88
73A
-474
Per
form
as
ks%
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Res
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Y /T
AS
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Ana
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pur
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scou
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2773
F-2
Prov
ide
for
acco
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rvic
esF-
2.1
Sele
ct a
ccou
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1981
F-2.
2C
ontr
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or a
ccou
ntin
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d ta
x se
rvic
es19
81
F-2.
3E
stab
lish
acco
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oced
ures
2377
F-3
Ope
rate
acc
ount
ing
syst
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3..1
Rec
ord
basi
c ac
coun
ting
entr
ies
4357
F-3.
2M
anag
e ac
coun
ts p
ayab
le a
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ccou
nts
rece
ivab
le16
84
F-3.
3Pr
epar
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nanc
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tate
men
ts16
84
F-3.
4Pr
epar
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yrol
l and
tax
repo
rts
892
F-3.
5Pr
epar
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nk d
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84
F-3.
6R
econ
cile
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atem
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2377
F-3.
7M
aint
ain
reco
rds
of c
ash
rece
ived
and
dis
burs
ed19
81
F-3.
8A
naly
ze a
nd in
put t
rans
actio
ns u
tiliz
ing
auto
mat
ed a
ccou
ntin
g so
ftw
are
496
DU
TY
G: C
OM
MU
NIC
AT
E I
N B
USI
NE
SSG
-1C
omm
unic
ate
with
cus
tom
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clie
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ass
ocia
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G-1
.1Pl
an, d
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rtic
ipat
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mee
tings
and
con
fere
nces
973
G-1
.2U
tiliz
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ectr
onic
com
mun
icat
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tele
com
mun
icat
ions
, suc
h as
e-m
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fax
8614
G-1
.3G
ive
oral
pre
sent
atio
ns, f
orm
ally
and
info
rmal
ly86
14
G-1
.4In
terp
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-ver
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omm
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G-1
.5In
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able
s, g
raph
s, a
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hart
s to
gai
n in
form
atio
n74
26
G-1
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se li
sten
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skill
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1.7
Com
mun
icat
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chni
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erm
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clie
nts
8218
G-I
.8C
omm
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ate
by te
leph
one
to c
onve
y an
d re
ceiv
e in
form
atio
n97
3
G-1
.9C
ompo
se c
orre
spon
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e an
d re
port
s94
6
G-2
Dev
elop
liai
sons
with
org
aniz
atio
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nd c
omm
unity
G-2
.1R
epre
sent
bus
ines
s in
com
mun
ity o
rgan
izat
ions
and
act
iviti
es82
18
G-2
.2D
isse
min
ate
com
pany
info
rmat
ion,
suc
h as
bro
chur
es, n
ews
rele
ases
5842
G-2
.3Pr
epar
e pu
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rel
atio
ns s
trat
egy
5545
G-3
Prov
ide
empl
oyee
com
mun
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sys
tem
that
enc
oura
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loya
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G-3
.ID
efin
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of r
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9010
G-3
.2D
eleg
ate
auth
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8614
G-3
.3Pr
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e pe
rfor
man
ce f
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8614
G-3
.4A
rbitr
ate
disa
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men
ts82
18
G-3
.5Im
plem
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atio
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truc
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with
in th
e bu
sine
ss86
14
A-5
76
DU
TY
lI1Jl
Per
form
flas
ksR
esaon
ses
VI:
;G
JoD
UT
Y H
: PE
RFO
RM
ING
AD
MIN
IST
RA
TIV
E F
UN
CT
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SH
-1C
ompl
ete
adm
inis
trat
ive
task
sH
-I.1
Est
ablis
h an
d m
aint
ain
a re
cord
s m
anag
emen
t sys
tem
6238
H-1
.2M
aint
ain
mai
ling
list
5545
H-1
.3M
aint
ain
appo
intm
ent c
alen
dar
8614
H-1
.4Pl
an tr
avel
and
tran
spor
tatio
n fo
r bu
sine
ss tr
ips
6238
H-1
.5Pr
iori
tize
task
s an
d ow
n w
ork
973
H-1
.6Fo
rmat
, key
, and
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t bus
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proc
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oftw
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6634
H-1
.7C
reat
e w
orks
heet
s an
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ng s
prea
dshe
et s
oftw
are
6238
H-1
.8Pr
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cum
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for
ISO
900
0 ce
rtif
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2773
DU
TY
I: H
AN
DL
ING
LE
GA
L R
ESP
ON
SIB
ILIT
IES
I-1
Com
ply
with
bus
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s la
ws,
reg
ulat
ions
, and
lega
l pro
cedu
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I-1.
1_
Det
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licen
sing
req
uire
men
ts55
45I-
1.2
Secu
re r
equi
red
licen
ses
4753
I-1.
3R
etai
n pr
ofes
sion
al le
gal a
dvis
or27
731-
1.4
Dev
elop
pro
cedu
res
to r
etai
n re
cord
s43
57I-
1.5
Adh
ere
to la
bor
regu
latio
ns78
221-
2M
anag
e co
ntra
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1-2.
1D
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cum
ents
3169
1-2.
2C
ompr
ehen
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alua
te c
ontr
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6238
1-2.
3M
onito
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lfill
con
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igat
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6634
1-2.
4O
btai
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sura
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prog
ram
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cop
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4357
1-3
Prov
ide
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afe,
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hea
lthy
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I-3.
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946
1-3.
2H
andl
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port
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ts70
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3.3
Est
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aint
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safe
typr
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451-
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Est
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h an
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disa
ster
em
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proc
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ire,
torn
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3961
1-3.
5E
stab
lish
and
mai
ntai
n fa
cilit
y se
curi
ty39
611-
3.6
Com
ply
with
occ
upat
iona
l hea
lth a
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afet
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actic
es a
nd r
egul
atio
ns94
6D
UT
Y J
: USI
NG
MA
TH
EM
AT
ICS
IN M
AN
AG
EM
EN
TJ-
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ompu
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ata
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J-1.
1C
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ata
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pens
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com
e58
42J-
1.2
Com
plet
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acc
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reco
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3961
J-1.
3C
ompu
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ata
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x re
cord
s27
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1.4
Prep
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anal
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budg
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7030
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p an
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5545
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7C
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10E
stim
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22
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1 I
Cal
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min
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53
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12A
naly
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orec
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5842
DU
TY
K: W
OR
KPL
AC
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AV
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Impl
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100
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stab
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100
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fol
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100
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100
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.7D
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100
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.8Sh
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100
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00
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Und
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and
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appl
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to d
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mak
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100
0
K-1
.11
Exh
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han
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stre
ss10
00
K-1
.12
Und
erst
and
the
impo
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good
cus
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and
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00
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.13
Part
icip
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eetin
gs in
a p
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ner
100
0
K-1
.14
Mai
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9010
K-1
.15
Part
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ontin
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edu
catio
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6K
-2In
terp
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K-2
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00
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.2R
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100
0
K-2
.3Pr
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100
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.4C
hann
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.5R
esol
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100
0
K-2
.6D
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pos
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100
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K-3
Tea
mw
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K-3
.1U
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100
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DU
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ASK
Perf
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4as
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% C
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Und
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00
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dapt
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nece
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com
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e th
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am ta
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00
K-3
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valu
ate
outc
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991
K-4
Solv
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Prob
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K-4
.1E
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100
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K-4
.2In
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00
K-4
.3Id
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100
0
K-4
.4C
lari
fy in
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pur
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100
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00
K-4
.6E
valu
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optio
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K-4
.7Se
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K-4
.8Se
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ions
/dec
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prop
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100
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K-4
.9O
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.10
Part
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100
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8182
A-8
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V@
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1. C
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file
946
2. C
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946
3. C
alcu
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r99
1
4. C
ash
regi
ster
/dra
wer
2377
5. C
heck
wri
ter
892
6. C
ompu
ter
term
inal
con
nect
ed to
mai
nfra
me
or m
inic
ompu
ter
7822
7. C
ompu
ter,
PC
with
CPU
, mon
itor,
key
boar
d97
3
8. D
icta
ting/
tran
scri
bing
equ
ipm
ent
2377
9. F
AX
sys
tem
973
10. L
ED
pro
ject
ion
scre
en.
3169
11. M
odem
6931
12. O
ptic
al c
hara
cter
rea
der/
scan
ner
1090
13. O
ptic
al d
ata
stor
age
1090
14. O
verh
ead
proj
ecto
r43
57
15. P
hoto
copi
er97
3
16. P
osta
l equ
ipm
ent
6931
17. P
rint
er (
lase
r, d
ot m
atri
x, o
r in
kjet
)94
6
18. T
elep
hone
100
0
19. T
elec
onfe
renc
e eq
uipm
ent
4555
20. T
elep
hone
ans
wer
ing
mac
hine
7822
21. T
elev
isio
n/V
CR
7426
22. V
oice
rec
ogni
tion
inpu
t dev
ices
1288
83A
-9
'84
-0@
uses
°
1. A
ccou
ntin
g/Pa
yrol
l sof
twar
e30
70
2. C
alen
dari
ng/S
ched
ulin
g so
ftw
are
5050
3. D
atab
ase
6634
4. D
eskt
op P
ublis
hing
5050
5. E
lect
roni
c C
omm
unic
atio
n66
34
6. F
orm
s D
esig
n62
38
7. G
raph
ics
5842
8. N
etw
ork
5545
9. P
erso
nal I
nfor
mat
ion
Man
agem
ent
5842
10. P
roje
ct M
anag
emen
t19
81
11. S
prea
dshe
et78
22
12. V
ideo
Com
mun
icat
ion
2773
13. W
ord
Proc
essi
ng90
10
14. C
usto
miz
ed s
oftw
are
7822
15. U
tility
sof
twar
e19
81
16. I
nter
net A
cces
s50
50
88
suopethrmao
48
SUD
ieBeR
IGN
ezeupnE
odd
U
Man
agem
ent
a3
tix
DU
TY
/T
AS
KN
UM
BE
RT
AS
K
SM
ALL
BU
SIN
ES
SM
AN
AG
ER
/O
WN
ER
RE
TA
ILM
AN
AG
ER
MA
NU
FA
CT
UR
ING
MA
NA
GE
RR
ES
TA
UR
AN
TM
AN
AG
ER
MO
TE
L/H
OT
EL
MA
NA
GE
R
DU
TY
A: P
LA
NN
ING
FO
R T
HE
BU
SIN
ESS
A-1
Dev
elop
a c
ompr
ehen
sive
bus
ines
s pl
anA
-1.1
Sele
ct p
rodu
cts
and/
or s
ervi
ces
to b
e pr
ovid
edX
XX
XX
A-1
.2A
naly
ze c
ompe
titio
nX
XX
XX
A-1
.3D
evel
op a
cus
tom
er p
rofi
leX
XX
XX
A-1
.4E
stim
ate
star
t-up
cos
tsX
XX
X
A-1
.5Id
entif
y pr
ofit
mar
gins
for
pro
duct
s or
ser
vice
sX
XX
XX
A-1
.6Se
lect
bus
ines
s si
te o
r lo
catio
nX
A-1
.7E
stim
ate
inve
ntor
y ne
eds
and
thei
r co
sts
XX
XX
X
A-1
.8D
eter
min
e pe
rson
nel n
eeds
and
oth
er b
usin
ess
activ
ities
and
cos
tsX
XX
XX
A-1
.9D
evel
op ta
x st
rate
gies
XA
-2D
evel
op s
trat
egic
pla
nsA
-2.1
Fore
cast
sal
es o
r re
venu
eX
XX
XX
A-2
.2E
stim
ate
expe
nses
XX
XX
X
A-2
.3D
eter
min
e su
pply
and
ser
vice
nee
ds a
nd th
eir
cost
sX
XX
XX
A-2
.4C
ondu
ct o
n-go
ing
mar
ket a
naly
sis
XX
XX
A-2
.5Id
entif
y an
d ev
alua
te p
oten
tial m
arke
t for
pro
duct
s or
ser
vice
sX
XX
XX
A-2
.6L
ocat
e so
urce
s fo
r fu
ndin
gX
XX
XX
A-3
Dev
elop
com
pany
goa
ls, p
olic
ies,
and
pro
cedu
res
A-3
.1E
stab
lish
com
pany
goa
ls, p
olic
ies,
and
pro
cedu
res
XX
XX
X
A-3
.2Pr
epar
e a
stat
emen
t of
purp
ose
XX
XX
X
DU
TY
B: M
AN
AG
ING
PE
RSO
NN
EL
B-1
Dev
elop
a s
yste
m f
or o
rgan
izin
g w
ork
B-1
.1D
evel
op a
pla
n fo
r la
bor
need
sX
XX
XX
B-1
.2E
stab
lish
wor
k fl
owX
XX
XX
B-1
.3Pr
epar
e an
org
aniz
atio
n ch
art
XX
XX
X
89B
-190
DU
TY
/T
AS
KN
UM
BE
RT
AS
K
SM
ALL
BU
SIN
ES
SM
AN
AG
ER
/O
WN
ER
RE
TA
ILM
AN
AG
ER
MA
NU
FA
CT
UR
ING
MA
NA
GE
RR
ES
TA
UR
AN
TM
AN
AG
ER
MO
TE
L/H
OT
EL
MA
NA
GE
RB
-1.4
'D
evel
op a
sta
ffin
g pl
anX
XX
XX
B-1
.5Pr
epar
e jo
b de
scri
ptio
nsX
XX
XX
B-2
Dev
elop
per
sonn
el p
olic
ies
and
proc
edur
esB
-2.1
Dev
elop
and
upd
ate
proc
edur
es m
anua
lX
XX
XX
B-2
.2D
evel
op p
erso
nnel
pol
icy
hand
book
XX
XX
XB
-2.3
Adh
ere
to a
pplic
able
labo
r re
gula
tions
and
per
sonn
el p
ract
ices
XX
XX
XB
-2.4
Adm
inis
ter
sala
ry a
nd f
ring
e be
nefi
t sys
tem
XX
XX
XB
-3Fi
ll jo
b op
enin
gsB
-3.1
Dev
elop
em
ploy
ee r
ecru
itmen
t sys
tem
XX
XX
.X
B-3
.2R
ecru
it pe
rson
nel
XX
XX
XB
-3.3
Mai
ntai
n fi
le o
f jo
b op
enin
gsX
XX
XX
B-3
.4Pu
blic
ize
job
open
ings
XX
XX
XB
-3.5
Inte
rvie
w p
rosp
ectiv
e em
ploy
ees
XX
XX
XB
-3.6
Sele
ct a
nd p
lace
new
em
ploy
ees
XX
XX
XB
-4Pr
ovid
e tr
aini
ng f
or e
mpl
oyee
sB
-4.1
Iden
tify
empl
oyee
trai
ning
nee
dsX
XX
XX
B-4
.2D
evel
op e
mpl
oyee
ori
enta
tion
prog
ram
XX
XX
XB
-4.3
Con
duct
new
em
ploy
ee o
rien
tatio
nX
XX
XX
B-4
.4C
oord
inat
e an
d co
nduc
t em
ploy
ee c
ontin
uing
edu
catio
n pr
ogra
mX
XX
XX
B-5
Sche
dule
jobs
and
ass
ign
wor
k to
em
ploy
ees
B-5
.1E
stab
lish
wor
k pr
iori
ties
XX
XX
XB
-5.2
Sche
dule
and
mon
itor
jobs
XX
XX
XB
-5.3
Det
erm
ine
wor
kloa
d di
stri
butio
n sc
hedu
leX
XX
XX
B-5
.4A
ssig
n w
ork
to e
mpl
oyee
sX
XX
.X
XB
-5.5
Coo
rdin
ate
dutie
s w
ith o
ther
em
ploy
ees/
depa
rtm
ents
XX
XX
XB
-5.6
Prep
are
vaca
tion
sche
dule
XX
XX
XB
-6E
valu
ate
empl
oyee
per
form
ance
B-6
.1E
stab
lish
empl
oyee
per
form
ance
sta
ndar
dsX
XX
XX
B-6
.2C
ondu
ct e
mpl
oyee
per
form
ance
eva
luat
ions
XX
XX
XB
-6.3
Adm
inis
ter
coun
selin
g an
d di
scip
linar
y ac
tion
XX
XX
XB
-6.4
Rev
iew
em
ploy
ee a
ttend
ance
rec
ords
XX
XX
XB
-6.5
Set u
p gr
ieva
nce
syst
emX
XX
XX
B-6
.6D
ism
iss
empl
oyee
sX
XX
XX
B-7
Mai
ntai
n em
ploy
ee r
ecor
dsB
-7.1
Mai
ntai
n em
ploy
ee a
ttend
ance
rec
ords
.X
XX
XX
B-7
.2M
aint
ain
pers
onne
l file
sX
XX
XX
91B
-2
DU
TY
/T
AS
KN
UM
BE
RT
AS
K
SM
ALL
BU
SIN
ES
SM
AN
AG
ER
/O
WN
ER
RE
TA
ILM
AN
AG
ER
MA
NU
FA
CT
UR
ING
MA
NA
GE
RR
ES
TA
UR
AN
TM
AN
AG
ER
MO
TE
L/H
OT
EL
MA
NA
GE
R
DU
TY
C: M
AIN
TA
ININ
G F
AC
ILIT
IES,
EQ
UIP
ME
NT
, AN
D S
UPP
LIE
SC
-1Pl
an a
nd m
aint
ain
faci
lity
C-1
.1Pl
an p
hysi
cal l
ayou
t of
busi
ness
XX
XC
-1.2
Org
aniz
e w
ork
stat
ions
and
spa
ceX
XX
XX
C-1
.3Pr
ovid
e fo
r ph
ysic
al p
lant
mai
nten
ance
XX
XX
X
C-1
.4E
stab
lish
and
mai
ntai
n fa
cilit
y se
curi
tyX
XX
XX
C-1
.5E
stab
lish
emer
genc
y pr
oced
ures
XX
XX
X
C-1
.6A
rran
ge f
or h
ouse
keep
ing
and
sani
tatio
nX
XX
XX
C-2
Purc
hase
and
mai
ntai
n eq
uipm
ent
C-2
.1Pr
ovid
e fo
r eq
uipm
ent m
aint
enan
ceX
XX
XX
C-2
.2Pu
rcha
se/le
ase
equi
pmen
t, fu
rnitu
re, a
nd a
cces
sori
esX
XX
XX
C-2
.3N
egot
iate
ser
vice
and
mai
nten
ance
con
trac
tsX
XX
XX
C-2
.4Pr
epar
e co
st ju
stif
icat
ion
for
equi
pmen
tX
XX
XX
C-3
Sele
ct a
nd m
anag
e co
mpu
ter
hard
war
e an
d so
ftw
are
C-3
.1Se
lect
app
ropr
iate
com
pute
r ha
rdw
are
and
soft
war
eX
XX
XX
C-3
.2M
aint
ain
soft
war
e in
vent
ory
and
licen
sure
XX
XX
C-3
.3M
anag
e us
e of
com
pute
r sy
stem
XX
XX
XC
-3.4
Tro
uble
shoo
t for
har
dwar
e m
alfu
nctio
nsX
XX
XX
DU
TY
D: M
AN
AG
ING
OPE
RA
TIO
NS
AN
D P
RO
DU
CT
ION
.
D-1
Est
ablis
h an
d m
onito
r st
anda
rds
D-1
.1E
stab
lish
qual
ity s
tand
ards
XX
XX
X
D-1
.2E
stab
lish
quan
tity
stan
dard
sX
XX
XX
D-1
.3E
stab
lish
qual
ity c
ontr
ol s
tand
ards
XX
XX
XD
-1.4
Con
trol
qua
ntity
sta
ndar
dsX
XX
XX
D-2
Man
age
inve
ntor
yD
-2.1
Prov
ide
for
accu
rate
inve
ntor
y co
ntro
lX
XX
XX
D-2
.2M
aint
ain
inve
ntor
y co
ntro
l rec
ords
XX
XX
XD
-2.3
Loc
ate,
eva
luat
e, a
nd s
elec
t sup
plie
rsX
XX
XX
D-2
.4E
stab
lish
purc
hasi
ng p
roce
dure
s an
d po
licie
sX
XX
XX
D-3
Dev
elop
ope
ratin
g pr
oced
ures
D-3
.1Se
t and
mai
ntai
n sc
hedu
les
XX
XX
XD
-3.2
Mon
itor
wor
k fl
owX
XX
XX
D-3
.3Pr
ovid
e fo
r pa
ckag
ing
of p
rodu
ctX
XX
XD
-3.4
Prov
ide
for
ship
ping
/tran
spor
ting
prod
uct
XX
X
B-3
94
DU
TY
/T
AS
KN
UM
BE
RT
AS
K
SM
ALL
BU
SIN
ES
SM
AN
AG
ER
/O
WN
ER
RE
TA
ILM
AN
AG
ER
MA
NU
FA
CT
UR
ING
MA
NA
GE
RR
ES
TA
UR
AN
TM
AN
AG
ER
MO
TE
L/H
OT
EL
MA
NA
GE
R
DU
TY
E: P
ER
FOR
M M
AR
KE
TIN
G F
UN
CT
ION
SE
-1D
evel
op s
ales
/mar
ketin
g st
rate
gies
E-1
.1A
naly
ze m
erch
andi
sing
met
hods
XX
XX
XE
-1.2
Est
ablis
h sa
les/
mar
ketin
g go
als
XX
XX
XE
-1.3
Util
ize
prof
essi
onal
sel
ling
tech
niqu
es th
at m
eet c
usto
mer
nee
dsX
XX
XE
-1.4
Est
ablis
h pr
icin
g m
etho
ds/p
olic
ies
XX
XX
XE
-1.5
Ana
lyze
for
ecas
ts to
det
erm
ine
mar
ket t
rend
sX
XX
XX
E-2
Dev
elop
cus
tom
er r
elat
ions
pol
icie
sE
-2.1
Dev
elop
pol
icy
for
hand
ling
cust
omer
req
uest
s an
d/or
com
plai
nts
XX
XX
E-2
.2E
stab
lish
sale
s po
licie
s, s
uch
as c
redi
t, la
yaw
ays,
ret
urns
, etc
.X
XE
-2.3
Mon
itor
cust
omer
ser
vice
XX
XX
E-2
.4E
valu
ate
and
mon
itor
cust
omer
sat
isfa
ctio
nX
XX
XX
E-3
Plan
str
ateg
y fo
r th
e pr
omot
ion
of p
rodu
cts
and
serv
ices
E-3
.1E
stab
lish
adve
rtis
ing
budg
et a
nd p
lan
XX
XX
E-3
.2O
vers
ee a
dver
tisin
g an
d pr
omot
iona
l pla
nsX
XX
XE
-3.3
Eva
luat
e ad
vert
isin
g an
d pr
omot
iona
l pla
nsX
XX
XE
-3.4
Cre
ate
prod
uct d
ispl
ays
XX
XE
-3.5
Eva
luat
e pr
oduc
t dis
play
sX
XX
E-3
.6C
ondu
ct m
arke
t tes
ts f
or p
rodu
cts
XX
XE
-3.7
Prep
are
sale
s de
mon
stra
tions
XX
DU
TY
F: P
ER
FOR
M F
INA
NC
IAL
FU
NC
TIO
NS
F-1
Man
age
fina
ncia
l res
ourc
esF-
1.1
Ana
lyze
bud
gets
, fin
anci
al s
tate
men
ts, a
nd m
ater
ials
on
aco
ntin
uing
bas
isX
XX
XX
F-1.
2A
naly
ze a
nd in
terp
ret f
inan
cial
sta
tem
ents
XX
XX
XF-
1.3
Ope
rate
with
in a
nnua
l bud
get
XX
XX
XF-
1.4
Man
age
the
cash
flo
w o
f th
e bu
sine
ssX
XX
XX
F-1.
5R
ead,
inte
rpre
t, an
d us
e ch
arts
and
gra
phs
XX
XX
XF-
1.6
Prep
are
fina
ncia
l for
ecas
tsX
XX
XX
F-1.
7A
naly
ze a
nd d
istr
ibut
e de
part
men
tal c
harg
esX
XX
F-1.
8Id
entif
y an
d ex
plai
n ab
norm
al g
ains
or
loss
esX
XX
XX
F-1.
9A
ppro
ve b
ill/in
voic
e fo
r pa
ymen
tX
XX
XX
F-1.
10Pr
epar
e an
ann
ual b
udge
tX
XX
XX
F-1.
11Pr
epar
e an
d up
date
pla
nt a
sset
rec
ords
XX
95B
-496
DU
TY
/T
AS
KN
UM
BE
RT
AS
K
SM
ALL
BU
SIN
ES
SM
AN
AG
ER
/O
WN
ER
RE
TA
ILM
AN
AG
ER
MA
NU
FA
CT
UR
ING
MA
NA
GE
RR
ES
TA
UR
AN
TM
AN
AG
ER
MO
TE
L/H
OT
EL
MA
NA
GE
R
F-1.
12A
naly
ze d
ata
such
as
sale
s re
turn
s an
d al
low
ance
s, p
urch
ase
retu
rns
and
allo
wan
ces,
sal
es a
nd p
urch
ase
disc
ount
sX
X
F-2
Prov
ide
for
acco
untin
g se
rvic
esF-
2.1
Sele
ct a
ccou
ntin
g sy
stem
XX
XX
F-2.
2C
ontr
act f
or a
ccou
ntin
g an
d ta
x se
rvic
esX
XX
XX
F-2.
3E
stab
lish
acco
untin
g pr
oced
ures
XX
XX
F-3
Ope
rate
acc
ount
ing
syst
ems
F-3.
1R
ecor
d ba
sic
acco
untin
g en
trie
sX
XX
XX
F-3.
2M
anag
e ac
coun
ts p
ayab
le a
nd a
ccou
nts
rece
ivab
leX
XX
XF-
3.3
Prep
are
fina
ncia
l sta
tem
ents
XX
XX
F-3.
4Pr
epar
e pa
yrol
l and
tax
repo
rts
XX
XX
F-3.
5Pr
epar
e ba
nk d
epos
itX
XX
XF-
3.6
Rec
onci
le b
ank
stat
emen
tsX
XX
XF-
3.7
Mai
ntai
n re
cord
s of
cas
h re
ceiv
ed a
nd d
isbu
rsed
XX
XX
XF-
3.8
Ana
lyze
and
inpu
t tra
nsac
tions
util
izin
g au
tom
ated
acc
ount
ing
soft
war
eX
XX
X
DU
TY
G: C
OM
MU
NIC
AT
E I
N B
USI
NE
SSG
-1C
omm
unic
ate
with
cus
tom
ers,
clie
nts,
and
ass
ocia
tes
G-1
.1Pl
an, d
irec
t, an
d pa
rtic
ipat
e in
mee
tings
and
con
fere
nces
XX
XX
XG
-1.2
Util
ize
elec
tron
ic c
omm
unic
atio
ns a
nd te
leco
mm
unic
atio
ns, s
uch
as e
-mai
l, fa
xX
XX
XX
.
G-1
.3G
ive
oral
pre
sent
atio
ns, f
orm
ally
and
info
rmal
lyX
XX
XX
G-1
.4In
terp
ret v
erba
l and
non
-ver
bal c
omm
unic
atio
nX
XX
XX
G-1
.5In
terp
ret t
able
s, g
raph
s, a
nd c
hart
s to
gai
n in
form
atio
nX
XX
XX
G-1
.6U
se li
sten
ing
skill
sX
XX
XX
G-1
.7C
omm
unic
ate
tech
nica
l ter
ms
to c
lient
sX
XX
XX
G-1
.8C
omm
unic
ate
by te
leph
one
to c
onve
y an
d re
ceiv
e in
form
atio
nX
XX
XX
G-1
.9C
ompo
se c
orre
spon
denc
e an
d re
port
sX
XX
XX
G-2
Dev
elop
liai
sons
with
org
aniz
atio
ns a
nd c
omm
unity
G-2
.1R
epre
sent
bus
ines
s in
com
mun
ity o
rgan
izat
ions
and
act
iviti
esX
XX
XX
G-2
.2D
isse
min
ate
com
pany
info
rmat
ion,
suc
h as
bro
chur
es, n
ews
rele
ases
XX
XX
X
G-2
.3Pr
epar
e pu
blic
rel
atio
ns s
trat
egy
XX
XX
XG
-3Pr
ovid
e em
ploy
ee c
omm
unic
atio
ns s
yste
m th
at e
ncou
rage
slo
yalty
and
team
wor
k
B-5
DU
TY
/T
AS
KN
UM
BE
RT
AS
K
SM
ALL
BU
SIN
ES
SM
AN
AG
ER
/O
WN
ER
RE
TA
ILM
AN
AG
ER
MA
NU
FA
CT
UR
ING
MA
NA
GE
RR
ES
TA
UR
AN
TM
AN
AG
ER
MO
TE
LJH
OT
EL
MA
NA
GE
RG
-3.1
Def
ine
area
s of
res
pons
ibili
tyX
XX
XX
G-3
.2D
eleg
ate
auth
ority
XX
XX
XG
-3.3
Prov
ide
perf
orm
ance
fee
dbac
kX
XX
XX
G-3
.4A
rbitr
ate
disa
gree
men
tsX
XX
XX
G-3
.5Im
plem
ent c
omm
unic
atio
ns s
truc
ture
with
the
busi
ness
XX
XX
X
DU
TY
H: P
ER
FOR
MIN
G A
DM
INIS
TR
AT
IVE
FU
NC
TIO
NS
H-1
Com
plet
e ad
min
istr
ativ
e ta
sks
H-1
.1E
stab
lish
and
mai
ntai
n a
reco
rds
man
agem
ent s
yste
mX
XX
XX
H-1
.2M
aint
ain
mai
ling
list
XX
XX
XH
-1.3
Mai
ntai
n ap
poin
tmen
t cal
enda
rX
XX
XX
H-1
.4Pl
an tr
avel
and
tran
spor
tatio
n fo
r bu
sine
ss tr
ips
XX
XX
H-1
.5Pr
iori
tize
task
s an
d ow
n w
ork
XX
XX
XH
-1.6
Form
at, k
ey, a
nd e
dit b
usin
ess
docu
men
ts u
sing
wor
d pr
oces
sing
soft
war
eX
X
H-1
.7C
reat
e w
orks
heet
s an
d gr
aphs
usi
ng s
prea
dshe
et s
oftw
are
XX
XX
XH
-1.8
Prep
are
docu
men
ts f
or I
SO 9
000
cert
ific
atio
nX
X
DU
TY
I: H
AN
DL
ING
LE
GA
L R
ESP
ON
SIB
ILIT
IES
11-1
Com
ply
with
bus
ines
s la
ws,
reg
ulat
ions
, and
lega
l pro
cedu
res
I-1.
1D
eter
min
e lic
ensi
ng r
equi
rem
ents
XX
XX
X1-
1.2
Secu
re r
equi
red
licen
ses
XX
XX
X1-
1.3
Ret
ain
prof
essi
onal
lega
l adv
isor
XX
XX
1-1.
4D
evel
op p
roce
dure
s to
ret
ain
reco
rds
XX
XX
X1-
1.5
Adh
ere
to la
bor
regu
latio
nsX
XX
XX
1-2
Man
age
cont
ract
s an
d ot
her
lega
l doc
umen
ts1-
2.1
Dev
elop
and
impl
emen
t pro
cedu
res
for
lega
l rev
iew
of
docu
men
tsX
XX
XX
1-2.
2C
ompr
ehen
d an
d ev
alua
te c
ontr
acts
XX
XX
X1-
2.3
Mon
itor
and
fulf
ill c
ontr
actu
al o
blig
atio
nsX
XX
XX
1-2.
4O
btai
n in
sura
nce
prog
ram
s to
cop
e w
ith r
isks
XX
X1-
3Pr
ovid
e se
cure
, saf
e, a
nd h
ealth
y en
viro
nmen
t1-
3.1
Rep
ort a
ccid
ents
occ
urri
ng o
n pr
emis
esX
XX
XX
1-3.
2H
andl
e re
port
s of
thef
tsX
XX
XX
1-3.
3E
stab
lish
and
mai
ntai
n sa
fety
pro
gram
XX
XX
X
B-6
100
9 9
a
DU
TY
/T
AS
KN
UM
BE
RT
AS
K
SM
ALL
BU
SIN
ES
SM
AN
AG
ER
/O
WN
ER
RE
TA
ILM
AN
AG
ER
MA
NU
FA
CT
UR
ING
.M
AN
AG
ER
RE
ST
AU
RA
NT
MA
NA
GE
RM
OT
ELJ
HO
TE
LM
AN
AG
ER
1-3.
4E
stab
lish
and
mai
ntai
n di
sast
er e
mer
genc
y pr
oced
ures
(fi
re,
torn
ado)
XX
XX
X
1-3.
5E
stab
lish
and
mai
ntai
n fa
cilit
y se
curi
tyX
XX
XX
1-3.
6C
ompl
y w
ith o
ccup
atio
nal h
ealth
and
saf
ety
prac
tices
and
regu
latio
ns
XX
XX
X
DU
TY
J: U
SIN
G M
AT
HE
MA
TIC
S IN
MA
NA
GE
ME
NT
11-1
Com
pute
dat
a fo
r bu
sine
ssJ-
1.1
Com
pute
dat
a fo
r es
timat
ing
and
fore
cast
ing
expe
nses
and
inco
me
XX
XX
X
J-1.
2C
ompl
ete
and
veri
fy a
ccou
ntin
g re
cord
sX
XX
X
J-1.
3C
ompu
te d
ata
and
veri
fy p
ayro
ll an
d ta
x re
cord
sX
XX
XX
J-1.
4Pr
epar
e an
d an
alyz
e bu
dget
sX
XX
XX
J-1.
5Pr
epar
e, r
ead,
and
inte
rpre
t cha
rts
and
grap
hsX
XX
XX
J-1.
6C
ompu
te m
arku
p an
d pe
rcen
tage
of
incr
ease
or
decr
ease
XX
XX
X
J-1.
7C
ompu
te in
vent
ory
avai
labl
e/ne
eded
and
mai
ntai
n re
cord
sX
XX
XX
J-1.
8C
ompu
te a
nd e
valu
ate
quan
tity
stan
dard
sX
XX
XX
J-1.
9C
ompu
te p
rofi
t los
s m
argi
nsX
XX
XX
J-1.
10E
stim
ate
cost
sX
XX
XX
J-1.
11C
alcu
late
and
det
erm
ine
pric
ing
met
hods
XX
XX
X
J-1.
12A
naly
ze f
orec
asts
XX
XX
X
DU
TY
K: W
OR
KPL
AC
E B
EH
AV
IOR
SK
-1W
ork
ethi
csK
-1.1
Impl
emen
t res
pons
ibili
ty o
f jo
b po
sitio
n in
clud
ing
exhi
bitin
gde
pend
abili
ty a
nd m
eetin
g or
gani
zatio
nally
-def
ined
exp
ecta
tions
XX
XX
X
K-1
.2A
dher
e to
com
pany
rul
es, r
egul
atio
ns, a
nd_p
olic
ies
as e
stab
lishe
dX
XX
XX
K-1
.3U
nder
stan
d an
d pr
actic
e co
st e
ffec
tiven
ess
XX
XX
X
K-1
.4Pr
actic
e tim
e m
anag
emen
t and
fol
low
wor
k sc
hedu
leX
XX
XX
K-1
.5A
ssum
e re
spon
sibi
lity
for
own
deci
sion
s an
d ac
tions
XX
XX
X
K-1
.6E
xhib
it pr
ide
XX
XX
X
K-1
.7D
ispl
ay in
itiat
ive
in u
nder
taki
ng n
ew ta
sks
XX
XX
X
K-1
.8Sh
ow a
sser
tiven
ess
appr
opri
ate
to th
e si
tuat
ion
XX
XX
X
K-1
.9Se
ek w
ork
chal
leng
esX
XX
XX
K-1
.10
Und
erst
and
and
appl
y et
hica
l pri
ncip
les
to d
ecis
ion
mak
ing
XX
XX
X
101
B-7
102
DU
TY
/T
AS
KN
UM
BE
RT
AS
K
SM
ALL
BU
SIN
ES
SM
AN
AG
ER
/O
WN
ER
RE
TA
ILM
AN
AG
ER
MA
NU
FA
CT
UR
ING
MA
NA
GE
RR
ES
TA
UR
AN
TM
AN
AG
ER
MO
TE
LJH
OT
EL
MA
NA
GE
RK
-1.1
1E
xhib
it ab
ility
to h
andl
e st
ress
XX
XX
XK
-1.1
2.
Und
erst
and
the
impo
rtan
ce o
f pr
ovid
ing
good
cus
tom
er s
ervi
ce. (
inte
rnal
and
ext
erna
l)X
XX
XX
K-1
.13
Part
icip
ate
in m
eetin
gs in
a p
ositi
ve a
nd c
onst
ruct
ive
man
ner
XX
XX
XK
-1.1
4M
aint
ain
stat
e-of
-the
-art
ski
lls th
roug
h pa
rtic
ipat
ion
in in
-ser
vice
or o
ther
trai
ning
XX
XX
X
K-1
.15
Part
icip
ate
in c
ontin
uing
edu
catio
nX
XX
XX
K-2
Inte
rper
sona
l rel
atio
nshi
psK
-2.1
Res
pect
indi
vidu
al d
iver
sity
XX
XX
XK
-2.2
Res
pond
to p
rais
e or
cri
ticis
mX
XX
XX
K-2
.3Pr
ovid
e co
nstr
uctiv
e cr
itici
sm o
r pr
aise
XX
XX
X.
K-2
.4C
hann
el a
nd c
ontr
ol e
mot
iona
l rea
ctio
nsX
XX
XX
K-2
.5R
esol
ve c
onfl
icts
XX
XX
XK
-2.6
Dis
play
a p
ositi
ve a
ttitu
deX
XX
XX
K-3
Tea
mw
ork
K-3
.1U
nder
stan
d in
tera
ctiv
e re
latio
nshi
ps r
equi
red
for
effe
ctiv
ete
amw
ork
XX
XX
X
K-3
.2U
nder
stan
d te
am's
ope
ratin
g pr
oced
ures
XX
XX
XK
-3.3
Ada
pt a
s ne
cess
ary
to c
ompl
ete
the
team
task
XX
XX
XK
-3.4
Eva
luat
e ou
tcom
esX
XX
XX
K-4
Solv
ing
prob
lem
s an
d cr
itica
l thi
nkin
gK
-4.1
Em
ploy
app
ropr
iate
ski
lls f
or g
athe
ring
and
ret
aini
ng in
form
atio
nX
XX
XX
K-4
.2In
terp
ret w
ritte
n, g
raph
ic, a
nd o
ral i
nstr
uctio
nsX
XX
XX
K-4
.3Id
entif
y pr
oble
ms
XX
XX
XK
-4.4
Cla
rify
indi
vidu
al a
nd c
ompa
ny p
urpo
ses
and
goal
sX
XX
XX
K-4
.5Id
entif
y av
aila
ble
solu
tions
and
thei
r im
pact
incl
udin
g ev
alua
ting
cred
ibili
ty o
f in
form
atio
n an
d lo
catin
g in
form
atio
nX
XX
XX
K-4
.6E
valu
ate
optio
nsX
XX
XX
K-4
.7Se
t pri
oriti
esX
XX
XX
K-4
.8Se
lect
/impl
emen
t opt
ions
/dec
isio
ns in
clud
ing
pred
ictin
g re
sults
of p
ropo
sed
actio
nX
XX
XX
K-4
.9O
rgan
ize
pers
onal
wor
kloa
dsX
XX
XK
-4.1
0Pa
rtic
ipat
e in
bra
inst
orm
ing
sess
ions
to g
ener
ate
new
idea
s an
dso
lve
prob
lem
sX
XX
XX
103
B-8
U
104
1866
SO
UT
HE
RN
LA
NE
DE
CA
TU
R, G
EO
RG
IA 3
0033
-409
7-(4
04)
679-
4501
, EX
T. 5
43-
(800
) 24
8-77
01, E
AT
543
1.05
.10
6
LI
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