request for proposal for internet leased line for web portal
TRANSCRIPT
BOAT (SR) Page 1
Request for Proposal
For Internet Leased Line for
Web Portal Connectivity
Board of Apprenticeship Training (Southern Region)
4th Cross Road, CIT Campus, Taramani, Chennai-113
Tel: 044-22542703, 22542235
Fax: 044-22541563
www.boatsr-apprentice.nic.in
E-mail: [email protected]
BOAT (SR) Page 2
BOARD OF APPRENTICESHIP TRAINING (SOUTHERN REGION)
INVITATION OF TENDERS
For supply of 8 Mbps Internet Leased Line
The Tender documents can be downloaded from our website
www.boatsr-apprentice.tn.nic.in
The Tenders without Earnest Money will be rejected.
Tender Reference : BOAT /Web Portal/LL/2011
Date of Commencement of
Tender document : 18.04.2011
Date of Pre Bid Meeting : 29.04.2011
Last date and Time for
Receipt of tenders : 16.05.2011 before 05:00 p.m.
Time and date of opening
of tenders : 17.05.2011 at 11:30 a.m.
Place of opening of
Tenders : Conference Room, BOAT (SR)
BOAT (SR) Page 3
Table of Contents
I. SPECIFICATION OF 8 MBPS INTERNET CONNECTIVITY LEASED LINE ...................................... 4
II. QUALIFYING CONDITIONS FOR ELIGIBLE BIDDER: -............................................................... 5
III. DELIVERY PERIOD & INSTALLATION: ................................................................................. 7
IV. WARRANTY PERIODS: ...................................................................................................... 7
V. SERVICE LEVEL AGREEMENT TO BE SIGNED BY VENDOR ...................................................... 7
VI. SYSTEM OF TENDERING ................................................................................................... 8
VII. BIDDING PROCESS ......................................................................................................... 11
VIII. TERMS AND CONDITIONS .............................................................................................. 12
ANNEXURES .............................................................................................................................. 15
A. TECHNICAL BID FORMAT ................................................................................................... 15
B. FORMAT FOR TECHNICAL CAPABILITY ................................................................................ 16
C. PERFORMANCE BANK GUARANTEE PERFORMA ................................................................. 17
BOAT (SR) Page 4
I. SPECIFICATION OF 8 MBPS INTERNET CONNECTIVITY LEASED LINE
Board of Apprenticeship Training (Southern Region) [BOAT (SR)] has launched
a Web Portal which automates all its operations and will be accessible to all its
stakeholders round the clock. In order for BOAT (SR) personnel to access the Web
portal, which is hosted by Sify on its server in Mumbai, BOAT (SR) requires an 8 Mbps
Leased Line. This Request for Proposal gives detailed specifications to vendors on
BOAT (SR)’s requirement. The vendors would be responsible for the following:
1) To provide 8 Mbps Internet connectivity (Leased Line) at BOAT (SR), Chennai.
2) Liaisoning with BSNL for obtaining point–to-point connectivity between ISP node
and BOAT (SR). (If required)
3) Installation, commissioning, configuring of the link and hardware (Modems, Routers
etc).
4) Maintenance support service (24 X 7 X 365) for Bandwidth and equipment.
5) MRTG graph for bandwidth monitoring at Router in BOAT (SR).
The following need to be provided while replying for this RFP
A) Band Width charges/or Annual Port Charges
8 Mbps of Internet Bandwidth (8 Mbps Internet Connectivity Leased Line (1:1
uncompressed and unshared) on MPLS network up to BOAT (SR), Chennai dedicated on
Optical fiber link.
B) Local Loop charges
a) One time installation & Configuration charges b) Annual rentals (Recurring charges)
c) Any other charges (To be specified) d) WPC and other clearance charges
C) Hardware charges
BOAT (SR) Page 5
BOAT (SR) will not purchase any hardware and the vendor will have to provide all the
required hardware.
II. QUALIFYING CONDITIONS FOR ELIGIBLE BIDDER: -
1. Liaisioning (if required) with other firm(s) for obtaining point to point
connectivity between ISP node and BOAT (SR) shall be the responsibility of
quoting firm.
2. The vendor should have a valid Category A ISP license from Govt. of India
(Attach a copy of license).
3. The vendor must have DOT license to set up and operate International gateways.
ISP must have distributed minimum 100 Mbps of International Internet bandwidth
to its clients (Attach certificate).
4. The list of existing enterprise customers of Internet Bandwidth (8 Mbps or more)
should be provided along with feedback.
5. The quotation should clearly indicate the different components of the total
charges-recurring (annual) and non-recurring (one time) for bandwidth and
equipment supplied along with mode of payment i.e. whether quarterly / half-
yearly / annual or one time (if any).
6. Compliance of terms with any deviation should be clearly indicated in remarks in
separate deviation sheet
7. The vendor should have a fully functional Customer Service Centre in this region,
which is operational 24 hours. (Attach Certificate)
8. The bidder should ensure that the local loop provisioning does not violate
regulations as laid by Government of India/TRAI in respect of such
links/networks. Bidder will be responsible for making all the payments towards
the local loop charges /rentals / WPC charges etc.
9. Vendor should submit the quotation in two bid system i.e. Technical bid and
Commercial bid. Commercial bid of those Vendors will be considered who will
qualify technically.
BOAT (SR) Page 6
10. Vendors not complying with above conditions or not providing complete
information as described shall not be considered.
11. The client reserves the right to carry out the capability assessment of the bidder
and the client’s decision shall be final in this regard.
12. The firm must mention clearly the requirement of Hardware and Software (server,
operating system etc.) from BOAT (SR) to make this Internet connectivity
operational.
13. The Mode of payment of Bandwidth charges will be subject to the following
conditions on various tasks as under:
a. Bandwidth charges will be paid quarterly after service is rendered.
b. For this the vendor will raise the bills at-least one month in advance before
the start of the next quarter.
c. The vendor will be responsible for making payments related to WPC and
other clearance charges.
14. . The vendor must be a system integrator having a direct purchase and support
agreement with the Equipment Manufacturer and should have tested and supplied
similar type of equipments/system to reputed organizations (proof to be attached
with technical bid) including Government Sector. The equipments offered for
supply must be of the most recent series models incorporating the latest
improvements in design. The models should have been released on or after 2010
and be in satisfactory operation for 6 months as on the date of tender opening.
15. The vendor should have consistent proven record for the last 3 years in the field
of networking and wireless networking.
16. The vendor should have a 24 x 7 assistance center in India and must have service
centers of their own within 200 – 300 kms radius and qualified engineers to
handle the project. The details of service centers and information on service
support facilities required after the warranty period may also be given in the
tender.
17. Copies of original documents defining the constitution or legal status, place of
registration and vendor place of business of the company or firm or partnership
etc. should be furnished.
BOAT (SR) Page 7
18. The vendor should furnish a brief write up, backed with adequate data, explaining
their available capacity and experience (both technical and commercial) for
supply of the required systems and equipment within the specified time and
completion after meeting all their current commitments.
III. DELIVERY PERIOD & INSTALLATION:
The delivery period (i.e. actual Installation and Testing) of the said tasks/services
should be adhered to as will be mentioned in the Award of Contract. Bidder should quote
the minimum and maximum period he will take to install/operate the link at BOAT (SR).
The supply shall actually be deemed to have been completed on the actual date of
installation.
IV. WARRANTY PERIODS:
1) The Vendor will be responsible for the comprehensive maintenance during the
warranty period of one year after the acceptance of installation & testing of hardware
for which BOAT (SR) will not make extra payment.
2) The vendor will do preventive maintenance once a quarter for upkeep of the Systems
running. The schedule will have to be adhered to strictly by him.
3) The response time for attending the faults will be four hours after they are reported to
the Vendor. The Vendor will rectify the faults within 24 hours failing which; the
vendor will arrange temporary replacements. The services shall be provided 24 hours
& 7 days in a week.
V. SERVICE LEVEL AGREEMENT TO BE SIGNED BY VENDOR
1) 8 Mbps Internet bandwidth (Leased Line) should be available at all time.
2) Packet Losses: Less than 1 % at any given point of time to any part of globe.
3) Latency: Less than 350 ms from BOAT (SR) to ISP’s tier 1 peering point.
4) Network Availability: More than 99.9 % per month.
BOAT (SR) Page 8
5) Reports for performance, monitoring and usage to be submitted by the vendor on
weekly or monthly basis or as per requirement of BOAT (SR).
6) The 8 Mbps leased line will be utilized for critical services like connectivity to BOAT
(SR) Web Portal, Mail Servers etc. apart from normal Internet usage. To ensure
uninterrupted critical services, the vendor will ensure redundant alternative leased
circuit route (e.g. ring topology).
VI. SYSTEM OF TENDERING
1. Two bid system (Technical & Commercial bids should be submitted in separate
covers in the following manner):
(i) Bid containing technical specifications and Earnest Money Deposit in a separate
sealed cover.
(ii) Bid containing financial offer.
The envelopes should be marked as Technical Bid and Financial Bid with reference
numbers and submitted in one cover. These bids will be opened in two stages on
different dates. The bid containing technical specifications and Earnest Money
deposit will be opened at Ist stage and if the same is found according to required
specifications, the bid containing financial offer including EMD shall be opened in
IInd stage
2. Tender must be sent in a properly sealed envelope with tender number and due date
subscribed on the envelope addressed to the Director, BOAT (SR), Chennai.
3. The price should be quoted on prescribed price schedule. All corrections must be
attested by the tenderer.
4. All the columns of the tender form shall be duly and properly filled in separately.
The rates and units shall not be overwritten in the price schedule. The rates shall be
quoted both in figures and words. The Tender should be signed by the authorized
signatory of the firm.
5. The tenderer shall deposit earnest money not less than 2% of the quoted rates i/c
taxes as specified in Notice inviting tenders along with Technical Bid in the form of
Bank Draft in favour of Director, Board of Apprenticeship Training (Southern
BOAT (SR) Page 9
Region), Chennai payable at any Scheduled/ Nationalised Bank at Chennai. The
tenders without Earnest Money shall be rejected.
6. The successful tenderer shall furnish the Performance Security for an amount of
5% of total value of the contract in shape of Bank Guarantee in favour of Director,
Board of Apprenticeship Training (Southern Region), Chennai of any Scheduled/
Nationalised Bank for the period of completion of performance obligations and
warranty period.
8. The required delivery period must be mentioned against each item. After the order
has been placed, the goods must be delivered within the stipulated period or by the
delivery period extended by the Director. In case of late delivery of goods, beyond 15
days of actual date of installation and commission of leased line, the Director is
entitled to recover as penalty from the tenderer a sum @ 0.5% of the total value of the
goods for every week or part thereof and the maximum 10% of the total value of the
goods for which the consignment is delayed beyond the due date.
9. The payment will be made after receipt of goods according to specifications, its
installation and good working order. In case the goods are rejected these have to be
removed by the supplier at his own cost. The rejected goods must be replaced by the
supplier within 15 days of the dispatch of registered notice intimating that the goods
have been rejected failing which the order may be cancelled and security forfeited.
10. No payment will be made in advance for any supplies under this tender. No claim
for any duty, not stipulated in tender will be admitted at any stage.
11. The valid documentary proof of Sales Tax, VAT/Service Tax Registration No. &
details of Income Tax registration (PAN) and I-T Clearance Certificate should be
submitted along with tender. The taxes must be quoted clearly and separately. If the
taxes are not quoted separately, it will be presumed that the rates quoted are inclusive
of taxes.
13. In case of imported goods, the country of origin, maker’s name and Brand must
be mentioned along with the price.
14. In case of goods controlled by the Government, the tendered rates shall not be
higher than the controlled rates.
BOAT (SR) Page 10
15. Standard warranty of minimum One Year or more should be mentioned in the
tender. A list of users where similar equipment has been supplied in the past should
be furnished with the tender.
16. Director of BOAT (SR) reserves the right to accept or reject any tender without
assigning any reason.
17. BOAT (SR) reserves the right to verify/seek confirmation of all original
documentary evidence submitted by the vendors in support of the tenders,
specifications for eligible criteria. In case any information furnished by vendor is
found false/incorrect the tender will be rejected. The descriptive literature with full
technical data and drawing/photos must be furnished along with the tender.
18. In case of dispute the decision of the Director shall be final. All above conditions
will be enforced unless written orders of the Director are obtained relaxing any
specific condition in any particular instance.
19. The tender shall remain valid for 90 days from the date of opening of tender. Fax
or conditional tenders shall not be accepted.
20. Tender received beyond the fixed date and time shall not be accepted.
21. The tenderers are required to quote their lowest rates in the very first instance and
there shall be no negotiation in purchases.
22. The cost of bidding and submission of tender documents is entirely the
responsibility of bidders, regardless of the conduct or outcome of the tendering
process.
23. Language of Bids: - The bid and supporting documents shall be submitted in
English.
23. Any deviation with the TOR / TD document should be clearly stated with the
reasons for it.
SCHEDULE OF REQUIREMENTS
Sr.
No.
Name of the Equipment Quantity Delivery Period Earnest
Money (in Rs.)
1 8 Mbps Leased Line 3 weeks or period
suitable to the bidder
BOAT (SR) Page 11
VII. BIDDING PROCESS
A two-stage bidding process will be followed. The bidders should submit their
proposal in (Hard copy and Soft copy) in two parts viz. ‘Technical Bid’ and
‘Commercial Bid’ in separate sealed envelopes. The ‘Technical Bid’ will contain the
documents in support of the EMD (in separate sealed cover), general format, scope,
and comprehensive details. The ‘Commercial Bid’ will contain the commercial offer.
The ‘Technical Bid’ should not contain any commercial information at all, if found so
the bid would be summarily rejected. The bidder can propose more than one solution
by specifying various options in the Technical Bid.
At first stage, only the ‘Technical Bid’ will be opened and evaluated. Those
bidders satisfying the technical requirements of the Leased Line as asked by BOAT
(SR) and accepting the Terms and conditions of this document shall be short-listed
and may be called for a presentation.
Under the second stage the Commercial Bids of only the short listed bidders shall
be opened. BOAT (SR) reserves the right to change the specifications for the final bid
based on the technical presentation of the various bidders.
BOAT (SR) directly or through the committee constituted for this purpose
reserves the right to accept or reject any proposal without assigning any reason
whatsoever.
Continue…
BOAT (SR) Page 12
VIII. TERMS AND CONDITIONS
1. Rates: The charges quoted should include the entire infrastructure required to render
the services without any hidden charges. All costs in the bid should be expressed in
Indian Rupees without any dependence on exchange rate, duty or tax structure. No
payment over and above the quoted charges will be made by BOAT (SR), except
Service tax as applicable.
2. Indemnity: Bidder shall indemnify, protect and save BOAT (SR) against all claims,
losses, costs, damages, expenses, legal suits and other proceedings, resulting from
failure or mal-functioning of the equipment or facilities provided as above or
resulting from infringement of any patent, trademarks, copyrights etc. or such other
statutory infringements in respect of all the hardware, software and network
equipment etc. It shall be at BOAT (SR)’s discretion to enforce a penalty to make up
for the losses incurred due to any of the above reasons.
3. Payments:
3.1. Payments for cost will be made by BOAT (SR) quarterly in arrears i.e. after end of
quarter on submission of invoice and performance reports.
3.2. In case of reduction in cost, benefit shall be given to BOAT (SR).
3.3. Publicity: Any publicity by the vendor in which the name of BOAT (SR) is to be
used should be done only with the explicit written permission of BOAT (SR).
3.4. Performance Bank Guarantee: - The successful bidder shall furnish, for the due and
faithful fulfillment of the contract by him, a security deposit equivalent to 5% of the
annual value of the contract valid for Twelve (12) months, which would be extended
subsequently with the renewal of the contract. Bank Guarantee Performa is given in this
document.
BOAT (SR) Page 13
4. The work would be initially awarded for one year, which would be extended on yearly
basis for subsequent years if the performance of the bidder were found satisfactory.
5. Return of EMD to unsuccessful bidder after 30 days of the actual date of contract.
6. Force Majeure: - Notwithstanding the provisions of the tender, the Bidder shall not be
liable for forfeiture of its performance security, liquidated damages or termination for
default, if and to the extent that its failure to perform its obligations under the contract is
the result of an event of Force Majeure.
7. For purposes of this Clause, "Force Majeure" means an event beyond the control of the
Bidder and not involving the Bidder and not involving the Bidder's fault or negligence
and not foreseeable. Such events may include, but are not restricted to, acts of the client,
either in its sovereign or contractual capacity, wars or revolutions, fires, floods, earth
quakes, epidemics, quarantine restrictions and freight embargoes.
8. If a Force Majeure situation arises, the Bidder shall promptly notify the client in
writing of such conditions and the cause thereof. Unless otherwise directed by the BOAT
(SR) in writing, the Bidder shall continue to perform its obligations under the contract as
far as reasonably practical, and shall seek all reasonable alternative means for
performance not prevented by the Force Majeure event, the client may terminate this
contract by giving a written notice of minimum 30 days to the Bidder, if as a result of
Force Majeure, the Bidder being unable to perform a material portion of the services for a
period of more than 60 days.
9. In case of any damage / theft of BOAT (SR) resources (Hardware / Software /
Network/Database) appropriate compensation shall lies on the bidder.
10. In case of urgent / mission critical applications / failure bidders shall provide
corrective maintenance support on Holidays beyond working hours.
11. Governing Law and Disputes
BOAT (SR) Page 14
All disputes, differences, claims and demands arising under or pursuant to or touching
upon this contract shall be referred to the arbitration of Director, Board of Apprenticeship
Training (Southern Region), 4th Cross Road, CIT Campus, Taramani.Chennai-113. The
award of the sole arbitrator shall be final and binding on both the parties under the
provisions of the Arbitration and conciliation Act, 1996 or any statutory modification /
re-enactment thereof for the time being in force. Such arbitration shall be held at
Chennai. The vendor shall continue work under the Contract during the arbitration
proceedings unless otherwise directed in writing by BOAT (SR) or unless the matter is
such that the work cannot possibly be continued until the decision of the arbitrator or the
umpire, as the case may be, is obtained. The venue of the Arbitration shall be in Chennai.
Any disputes would be subject to jurisdiction of Chennai courts only.
BOAT (SR) Page 15
ANNEXURES
A. TECHNICAL BID FORMAT
1. Name of Firm
2. Year of establishment/Registration
3. Address
4. Phone Number
5. ISO certification
6. PAN number
7. Fax Number
8. E-Mail
9. Key Contact person(s)
10. Office Branches (number) with contact detail (s)
11. Details about EMD (refundable) of Rs.________/- in the form of demand draft
drawn in favour of Board of Apprenticeship Training, payable at Chennai. Demand
Draft Number Name of Issuing Bank Draft Issuing Date
12. Details of annual turn over* during the last two financial years.
Year 2008-2009 2009-2010
Total turn over (in Rs. Crores)
BOAT (SR) Page 16
13. Details about experience of having successfully completed at-least three projects
on Leased Line Services: - (Should be supported by original certificate from a firm of
Chartered Accountant).
B. FORMAT FOR TECHNICAL CAPABILITY
1. Please state the number of technical staff on regular payroll with EPF number.
2. Please provide details pertaining to employees: skilled staff, representative profile
(break-up qualification and experience wise, details of relevant experience likely to
be deputed as Service Engineers for BOAT (SR).
3. Please give details of Key Technical and Administrative staff with their
qualifications.
4. Number and details of similar assignments undertaken.
5. Value of projects undertaken
6. Internal processes (Certifications, Quality and Organizational processes).
7. List major awards/ achievements/accreditation’s.
8. Professional Memberships.
9. Client certificates.
10. List of similar assignments undertaken by your organisation in the past three
years. Give details of the assignment together with the client contact and address
11. List of the current projects/assignments in hand. Give the details of the projects,
together with the value and scheduled duration.
13. Escalation matrix
14. Any other relevant Information
BOAT (SR) Page 17
C. PERFORMANCE BANK GUARANTEE PERFORMA
(To be submitted by Nationalized Bank based at Chennai)
Whereas Board of Apprenticeship Training (Southern Region) having its office at 4th
Cross Road, CIT Campus, Taramani, Chennai-113 (hereinafter referred to as the
‘Purchaser’, which expression shall unless repugnant to the context or meaning thereof
include its successors, administrators and assigns), has awarded a contract to M/s
Successful, with its Registered Office at ---------------------------------------- (hereinafter
referred to as the ‘Supplier’ which expression shall unless repugnant to the context or
meaning thereof include its successors, administrators, executors and assigns) by issue of
Purchaser’s letter No. BOAT (SR) /__ __)--------- dated ---------- and the same having
been accepted by the Supplier by issue of Supplier’s letter No ---------- dated ---------
resulting in a contract valued at Rs-------------- for implementation of 8 Mbps Leased
Line for BOAT (SR) (hereinafter referred to as ‘Contract’); And whereas the Supplier is
bound by the said Contract to submit to the Purchaser a Bank guarantee for obtaining
Mobilization Advance, an amount of Rs. -----/- (Rupees -----------------only); Now we the
undersigned, fully authorized to sign and to incur obligations for and on behalf of and in
the name of _______________________________ (Name and address of the Bank)
having its Head Office at -----------------------------(hereinafter referred to as the ‘Bank’,
which expression shall unless repugnant to the context or meaning thereof include its
successors, administrators, executors and assigns) do hereby guarantee and undertake to
pay the ‘Purchaser’ on demand any and all monies payable by the Supplier to the extent
as aforesaid at any time up to 18 months from the date of signing of this guarantee,
without any demur, reservation, contest, recourse or protest and / or without any
reference to the Supplier. Any such demand made by the Purchaser on the Bank shall be
conclusive and binding before any court, tribunal or any other authority. The Bank
undertakes not to revoke this guarantee during its currency without previous consent of
the Purchaser and further agrees that the guarantee herein contained shall continue to be
enforceable till the Purchaser discharges this guarantee.
The Purchaser shall have the fullest liberty without affecting in any way the liability of
the Bank under this guarantee from time to time to extend the time for performance of the
BOAT (SR) Page 18
contract by the Supplier. The Purchaser shall have the fullest liberty, without affecting
this guarantee, to postpone from time to time the exercise the same at any time in any
manner, and either to enforce or to fore bear to enforce any covenants, contained or
implied, in the contract between the Purchaser and the Supplier or any other course of or
remedy or security available to the Purchaser. The Bank shall not be released of its
obligations under these presents by any exercise by the Purchaser of its liberty with
reference to the matters aforesaid or any of them or by reason of any other acts of
omission or commission on the part of the Purchaser or any other indulgence shown by
the Purchaser or by any other matters or things whatsoever which under law would, but
for this provision, have the effect of relieving the Bank.
The Bank also agrees that the Purchaser at its option shall be entitled to enforce this
Guarantee against the Bank as a principal debtor, in the first instant without proceeding,
against the contract and notwithstanding any security or other guarantee that the
Purchaser may have in relation to the Supplier’s liabilities.
Notwithstanding anything contained herein above our liability under this guarantee is
restricted to Rs. ----------------/- and it shall remain in force up to and including ------------
---and shall be extended from time to time for such period as may be desired by the
Purchaser. Dated this------------------------day of -----------201--------------at -----------------
--For and on behalf of the ________________ (Bank).
Signature of authorized Bank official
Name: ------------------------
Designation------------------------
Stamp/Seal of the Bank: ------------------------
Signed, sealed and delivered for and on behalf of the Bank by the above named
___________in the presence of:
BOAT (SR) Page 19
Witness 1. Witness 2.
Signature……………………… Signature ………………………
Name …………………………… Name …………………………
Address ………………………… Address ………………………