request for proposal (rfp) appointment of vendor for supply, … · 2020. 12. 31. · request for...
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Page 1 of 113 IDBI BANK Ltd.
Request for Proposal (RFP) Appointment of
Vendor for Supply, Printing and Personalization
of EMV Contact & Contactless/Dual Interface
(DI)/Combo cards/Photo Cards/NCMC Card etc.
including related collaterals, PIN printing,
dispatch and administration
___________________________________________
__________
FOR
IDBI BANK LIMITED
IDBI BANK LIMITED,
Central Processing Unit,
Annex Building, Belapur, Navi Mumbai - 400614
Tender Notice Ref No. 1/2021 for
Supply, Printing and Personalization of EMV Contact & Contactless/Dual Interface
(DI)/Combo cards/Photo Cards/NCMC Card etc.
including related collaterals, PIN printing, dispatch and administration
IDBI Bank Limited [IDBI Bank] invites sealed Bids (Technical and Financial) from Card
Personalization Service Providers for end-to-end solution for Debit Card processing
(Issuance) having proven expertise & competence in the field as mentioned in the
Scope of Work [hereinafter referred to as “Service Providers/Bidders/Vendor”]
Page 2 of 113 IDBI BANK Ltd.
Table of Contents
Sr.
No.
Topic Page
1. Document Control Sheet 3
2. Disclaimer 4
3. Instructions To Bidder – Online Mode 6
4. Section-1 : Introduction 7
5. Section-2 : Invitation for Bids 12
6. Section-3 : Instructions to Bidders 15
7. Section-4 : Terms & Conditions 34
8. Section-5 : Meaning of Terms and Conditions used in the RFP 41
9. Section-6 : Bidder Information 62
10. Annexure - 1 : Content and Format of Technical Bid 63
11. Annexure - 2 : Format for cover letter 65
12. Annexure - 3 : Acceptance Certificate 67
13. Annexure - 4 : Format of Power of Attorney for signing of bid 68
14. Annexure - 5 : Undertaking 70
15. Annexure - 6 : Contract form 71
16. Annexure - 7 : Performance Security form 74
17. Annexure - 8 : Deed of Indemnity 78
18. Annexure - 9 : Non Disclosure Agreement 82
19. Annexure - 10 : Price Schedule Format 86
20. Annexure - 11 : Format for unconditional acceptance of Terms & Conditions of the
RFP
88
21. Annexure - 12 : Bank Details 89
22. Annexure - 13 : Details of EMV Card plastic Procurement/
Manufacturing/Personalization work and approximate quantities
90
23. Annexure - 14 : Details of Stationery/Collaterals to be printed 92
24. Annexure - 15 : INFORMATION SECURITY CERTIFICATE 100
25. Annexure - 16 - FORMAT FOR RAISING INVOICE 101
26. Annexure - 17 - PRE CONTRACT INTEGRITY PACT 102
27. Annexure - 18 - TECHNICAL DETAILS OF VISA, MASTERCARD & RUPAY
CARDS
110
Page 3 of 113 IDBI BANK Ltd.
Document Control Sheet
Name of the Company IDBI Bank Limited
RFP Reference No 1/2021
Cost of the Bid Document * Rs.11,800/- (Rupees Eleven Thousand Eight Hundred Only) i.e. Cost
of Bid document – Rs.10,000/- plus applicable GST @ 18% must be
deposited by the bidder through electronic mode (NEFT/RTGS) to IDBI
Bank's Current Account A/C No.: 99934911010995,IFSC:IBKL0000999
Earnest Money Deposit * (EMD) A Bid Security of Rs. 25,00,000/- (Rupees Twenty Five lakhs Only)
must be deposited by the bidder through electronic mode (NEFT/RTGS)
to IDBI Bank's Current Account A/C No.:
99934911010995,IFSC:IBKL0000999
Date of issue of RFP 2-JAN-2021
Last date for receipt of pre-bid
queries
Date 8-JAN-2021
Time 15:00 hours
Corrigendum/Response to pre-bid
queries
Date 15-JAN-2021
Last Date and Time for Receipt of
Bids
Date 25-JAN-2021
Time 15:00 hours
Schedule for Opening of Technical
Bids
Date 25-JAN-2021
Time 15:30 hours
Schedule for Opening of Financial
Bids Date 03-FEB-2021
Time 15:00 hours
Place of Opening of Bids IDBI Bank Ltd., Annex Building, Belapur, Navi Mumbai
Address for Communication Debit Card Production, CPU
IDBI Bank Ltd., Annex Building, 3rd
floor
Plot No.39/40/41, Sector 11,
CBD Belapur, Navi Mumbai-400614
Tel. No. : 022- 66700529/516
Email : [email protected] ; [email protected]
Mode of submission of Technical
& Financial Bids
Online through e-Tendering Application at e-tendering portal
https://c1.eproc.in, please refer to page 4 for further details
Note: (i) This tender document is not transferable.
(ii) If a holiday is declared on the dates mentioned above, the bids shall be received / opened
on the next working day at the same time specified above and at the same venue unless
communicated otherwise.
(iii) This tender document has 113 pages.
(iv) * For Micro, Small & Medium Enterprises(MSME)/SSI units registered with NSIC/ Udyog
Aadhar Memorandum as per Government notifications, cost of bid document and Earnest
Money Deposit is waived. Relevant document, Entrepreneurs Memorandum (EM Part-II)
/ NSIC certificate / Udyog Aadhar Memorandum (UAM) in the line of activity may be
submitted.
(v) For meaning Of Acronyms, Terms And Conditions Used In The RFP/Contract, please
refer to Section 5
(vi) No queries/negotiation will be entertained after the date and time mentioned under each
head in the Document Control Sheet
IDBI Bank Ltd.
Page 4 of 113 IDBI BANK Ltd.
Disclaimer
The information contained in this Request for Proposal (RFP) document or information
provided subsequently to the bidder(s) or applicants whether verbally or in documentary
form, by or on behalf of IDBI Bank Limited (IDBI Bank/Bank), is provided to the
bidder(s) on the terms and conditions set out in this RFP document and all other terms
and conditions, subject to which such information is provided.
This RFP document is not an agreement and is neither an offer nor an invitation to offer
by IDBI Bank. This RFP is to invite proposals from applicants who are qualified to
submit the bids (“Bidders”). The purpose of this RFP is to provide the Bidder(s) with
information and to assist them in formulation of their proposals (Bids). This RFP does not
claim to contain all the information, which each Bidder may require. Each Bidder should,
at its own costs without any right to claim reimbursement, conduct its own investigations,
analysis and should check the accuracy, reliability and completeness of the information in
this RFP and wherever felt necessary obtain independent advice. IDBI Bank makes no
representation or warranty and shall incur no liability under any law, statute, rules or
regulations as to the accuracy, reliability or completeness of this RFP. IDBI Bank may in
its absolute discretion, but without being under any obligation to do so and without
prejudice to its rights, update, amend or supplement the information in this RFP.
IDBI Bank reserves the sole right to amend / modify the RFP Document and/or to include
any addendum/corrigendum to this RFP. The Bidders shall not claim as a right for
requiring IDBI Bank to do the aforesaid. The amendments/addendum/corrigendum made
to this RFP shall be hosted over the Bank’s website and C1 India website-
https://c1.eproc.in only and all such amendments shall be binding on all prospective
Bidders. It may be noted that notice regarding corrigenda, addenda, amendments, time-
extensions, clarifications, response to bidders’ queries etc., if any to RFP, will not be
published through any advertisement in newspapers or any other media. Prospective
bidders shall regularly visit Bank’s website and C1 India website- https://c1.eproc.in
for any changes / development in relation to this RFP.
The information contained in this RFP document is selective and is subject to update,
expansion, revision and amendment. IDBI Bank does not undertake to provide any Bidder
with access to any additional information or to update the information in this RFP
document or to correct any inaccuracies if any therein, which may become apparent. IDBI
Bank reserves the right of discretion to change, modify, add to or alter any or all of the
provisions of this RFP and/or the bidding process, without assigning any reasons
whatsoever. Such change will be intimated or made accessible to all Bidders or can be
accessed in website of IDBI Bank. Any information contained in this RFP document will
be superseded by any later written information on the same subject made
available/accessible to Bidder(s) by IDBI Bank.
Page 5 of 113 IDBI BANK Ltd.
Information provided in this RFP is on a wide range of matters, some of which may
depend upon interpretation of law. The information given is not intended to be an
exhaustive account of statutory requirements and should not be regarded as a complete or
authoritative statement of law. IDBI Bank does not own any responsibility for the
accuracy or otherwise for any interpretation or opinion on law expressed herein. Further,
IDBI Bank also does not accept liability of any nature whether resulting from negligence
or otherwise howsoever caused arising from reliance of any Bidder upon the statements
contained in this RFP.
IDBI Bank reserves the right to reject any or all the expression of interest /proposals /Bids
received in response to this RFP at any stage without assigning any reason whatsoever
and without being liable for any loss/injury that Bidder might suffer due to such reason.
The decision of IDBI Bank shall be final, conclusive and binding on all the
Bidders/parties directly or indirectly connected with the bidding process.
Bids not satisfying the procedure prescribed in the tender document will be treated as
invalid and rejected summarily.
Page 6 of 113 IDBI BANK Ltd.
INSTRUCTIONS TO BIDDER – ONLINE MODE
1.1. DEFINITIONS:
1.1.1. C1 India Pvt. Ltd.:A company engaged in the business of providing e-
tendering services/software, the services of whom shall be availed by IDBI
Bank for this RFP process.
1.2. ACCESSING / PURCHASING OF BID DOCUMENTS :
1.2.1. It is mandatory for all the bidders to have Class-III Digital Signature
Certificate (With Both DSC Components, i.e. Signing & Encryption) from
any of the licensed Certifying Agency under CCA, Ministry of Electronics
and Information Technology, Government of India to participate in e-
tendering portal of IDBI Bank. Bidders can see the list of licensed CA’s from
the link www.cca.gov.in C1 India Pvt. Ltd. also facilitate Class III Digital
Signature Certificate (With Both DSC Components, i.e. Signing &
Encryption) to the bidders. Bidder may contact C1 India Pvt. Ltd. at
mobile no. +91-8130606629 for DSC related queries or can email at
[email protected] 1.2.2. To participate in the e-bid, it is mandatory for the Applicants to get
themselves registered with the IDBI Bank e-Tendering Portal
(https://c1.eproc.in) to have a user ID & Password with no registration fee.
1.2.3. The amendments / clarifications to the tender, if any, will be posted on the
IDBI Bank e-Tendering Portal (https://c1.eproc.in).
1.2.4. The Bidder may modify or withdraw their bid after submission, but prior to
the Bid Due Date. No Bid shall be modified or withdrawn by the Bidder after
the Bid Due Date and Time.
1.2.5. Both 'EMD' and 'Tender Document Fee', if any, are mentioned in individual
tender document published at IDBI Bank e-Tendering Portal
(https://c1.eproc.in).
1.2.6. For helpdesk, please contact e-Tendering Cell and Help Desk Support during
Monday to Friday Ph: 0124-4302033/36/37, [email protected] &
1.2.7. It is highly recommended that the bidders should not to wait till the last date
of bid submission to avoid complications like internet connectivity issue,
network problems, system crash down, power failure, browser compatibility
issue, system compatibility issue, improper digital signature certificate
problem etc. In view of this context, neither IDBI Bank nor C1 India Pvt.
Ltd. will be responsible for such eventualities.
Any change will be informed through electronic mode through the Bank's e-Tendering
Portal. Any information contained in this RFP document will be superseded by any later
written information on the same subject made available through Banks' e-Tendering
Portal. Information provided in this RFP is on a wide range of matters, some of which
may depend upon interpretation of law
Page 7 of 113 IDBI BANK Ltd.
SECTION 1
INTRODUCTION
IDBI Bank is a company incorporated and registered under the Companies Act, 1956 (1
of 1956) and a company within the meaning of section 2(20) of the Companies Act, 2013
and a banking company under section 5 (c) of the Banking Regulation Act, 1949 (10 of
1949). IDBI Bank is also a scheduled bank as notified by the Reserve Bank of India
(RBI) under the Reserve Bank of India Act, 1934. As on November 30, 2020, IDBI Bank
has a network of approximately 1900 branches and approximately 4300 ATMs across the
country.
The purpose of this RFP is to invite sealed bids (Technical and Financial) from
experienced Card Personalization Service Providers for end-to-end solution for Debit
Card processing (Issuance) having proven expertise & competence for providing the
services as mentioned under the Scope of Work.
The Bidder is expected to examine all instructions, forms, terms and specifications
contained in the RFP. Bid shall be deemed to have been made by the Bidder after careful
study and examination of this RFP with full understanding of its implications. Each
Bidder should, at its own costs without any right to claim for reimbursement, conduct its
own investigations, analysis and should check the accuracy, reliability and completeness
of the information in this RFP and wherever felt necessary obtain independent advice.
The Bid should be precise, complete and in the prescribed format, as per the requirement
of this RFP. Failure to furnish all information required by this RFP or non-submission of
a Bid in accordance with this RFP in each and every respect will be at the Bidder’s risk
and may result in rejection of the Bid for which IDBI Bank shall not be held liable or
responsible. Any decision taken by IDBI Bank as to completeness of the Bid or rejection
of any / all Bid(s) shall be final, conclusive and binding upon the Bidder(s) and shall not
be questioned / challenged by the Bidder(s) on any forum.
Notwithstanding the above, IDBI Bank in its sole discretion, may amend /modify the RFP
after the deadline for submission of Bids and in such an event IDBI Bank shall extend the
deadline so fixed for submission of Bids.
The RFP document is not recommendation, offer or invitation to enter into a contract,
agreement or any other arrangement, in respect of the Services to be rendered/ Scope of
Work to be performed herein. The provision of the Services is subject to observance of
selection process and appropriate documentation being agreed between the Bank and
Successful Bidder(s) as identified by the Bank, after completion of the selection process
as detailed in this RFP.
Page 8 of 113 IDBI BANK Ltd.
Interested Service Providers may obtain the details of the tender document and submit
the same through online mode as specified on page 4 - INSTRUCTIONS TO
BIDDER - ONLINE MODE. Please note that tender documents sent through
courier/post/hand-over will not be accepted.
SCOPE OF WORK
i. End to end services provided by bidder shall include procurement, supply,
printing, personalization, dispatch, Artwork Services and administration of EMV
Contact & Contactless/Dual Interface (DI) Cards/Combo cards/Photo(image)
Cards/NCMC Card/ Biometric Cards/ Card with Dynamic Cardholder Verification
Value - CVV/ Metal Cards/ Cards with QR/ wearables for contactless transactions
/ Biodegradable Cards etc. along with related collaterals, PIN printing. Embossed
Card no./Expiry/Cardholder Name should be the available option along with
engraved design.
ii. Cards to be issued with card schemes/networks like VISA/ Mastercard/ RuPay.
The same should be extended/enabled to any other network(s) as and when bank
decides.
iii. Procurement of EMV/CONTACT LESS card plastic with MagStripe and non-
EMV Magstripe card plastic, EMV data creation, Personalization of
EMV/CONTACT Less card with MagStripe & Image/Photo and non-EMV
Magstripe cards for items given at Annexure 13(B) along with any improvement
or changes in such cards as may be directed by RBI or any other
regulator/Government and as per the requirements of the Bank from time to time.
iv. Procurement of non-Magstripe card plastic and personalization of these cards
which will be provided as identification cards to our Preferred & Royal customers.
At present Bank is not issuing these cards. However, the requirement may arise
henceforth. Procurement of non-Magstripe card plastic and personalization of
these cards which will be supplied as Admin Cards for ATM Operations.
v. Procurement/printing of variant wise collateral/stationery for items given at
Annexure 14(indicative only) and carry out variable matter printing for mailers
and other collaterals; insertion of physical items mentioned above in the
envelopes, sealing of envelopes and arranging for the secured delivery of the
envelopes on daily basis through Speed Post only by way of direct dispatch to
customer’s mailing address(domestic or overseas) and/or branches located pan
India or overseas locations or to Debit Card Production Department presently
located at Central Processing Unit, IDBI Bank Ltd., 3rd
floor, Annex Building,
Plot No.39/40/41, Sector 11, CBD Belapur, Navi Mumbai, Mumbai [hereinafter
referred to as Location of Delivery(LOD)] as per instructions provided and as per
stipulated delivery deadlines. The LOD may be situated at any other location in
Navi Mumbai/Mumbai. Cost of dispatch to overseas locations will be paid by the
Bank for the actual cost. In case Indiapost does not provide delivery services to
any overseas location, services of other courier agencies can be used.
Page 9 of 113 IDBI BANK Ltd.
vi. The facilities for the above activities should be set up at the Service Provider’s
premises.
vii. Embosser file will be provided by the Bank. Generation, storage and distribution
of cryptographic keys, data preparations, Issuer Scripting, loading
/deleting/replacing of applications etc. also should be done by the service provider
as per the EMV standards. Generation of Integrated Cardholder Verification
Value(ICVV) shall be done by the Bank.
viii. The Service Provider should be compulsorily certified for all the three networks
i.e. VISA, MasterCard and RuPay. In case this job is entrusted to another agency
for purpose of BCP or any other reason, prior written permission has to be
obtained from IDBI Bank. In such case, the agency to whom the job is entrusted
should be compulsorily certified for the respective networks i.e. VISA,
MasterCard and RuPay. The embossing file should be transmitted to the agency in
a secured / encrypted manner as decided by the Bank.
ix. Presently, the Bank requires non-photo personalized Debit Cards. However, going
forward, the Bank may require personalized EMV Contact & Contactless/Dual
Interface (DI) Cards/Combo cards/Photo(image) Cards/NCMC Card/ Biometric
Cards/ Card with Dynamic Cardholder Verification Value - CVV/ Metal Cards/
Cards with QR/ wearables for contactless transactions / Biodegradable Cards etc.
or any other personalization/improvement or changes as per the directions of
RBI/other regulator or the Government and as per the requirements of the Bank
for some/all variants. The bidder should possess necessary infrastructure &
capability to issue of all card type as mentioned above and for further
personalization/improvement or changes as desired by Bank with high volume
output.
x. Vertical artwork should be available for Debit Cards, wherein Card number,
Expiry date and other details will be provided at the back of card instead of front
of card. For photo card, provision of image on the face(front) of card must be
available.
xi. Procurement/printing of product/variant wise collateral/stationery.
xii. Procurement/printing of PIN mailer stationery as per Bank’s specification,
procurement of original toner cartridge and arranging for stuffing of PIN mailers
into envelopes, sorting and packing the same branch-wise and arranging for the
secured delivery of the packed envelopes on daily basis through courier agencies
by way of direct dispatch to branches located pan India or overseas locations or at
customer’s address (domestic or overseas) or as per Bank’s instructions. This
activity will be performed using the Bank’s infrastructure (PIN printer- Printronix
P 7010 line printer which communicates with HSM-Payshield 9000) in the Bank’s
premises. Blank PIN mailers should be compatible with our PIN printer being
used at present or an upgraded version of PIN printer which the Bank may procure
in the future and supplied as per the requirement prescribed by the Bank. Cost of
printing of Receipt of Delivery for the PIN mailers and insertion of the same while
packing the PIN mailers as part of the dispatch process will have to be borne by
Page 10 of 113 IDBI BANK Ltd.
the Service Provider. Cost of dispatch to overseas locations will be paid by the
Bank for the actual cost.
xiii. The scope of activity of Cards/PINs is mentioned below :
Scope of activity for PIN required Card required
New Card Yes Yes
Renewal Card Yes Yes
Replacement Card Yes Yes
Recarding(in case of
EMV/Contactless Chip cards)
Yes Yes
RePin Yes No
* Green PIN facility will be provided as an option for New/ Renewal/ Replacement Card, Recarding
process and RePin indents on a case to case basis.
xiv. The Service Provider has to ensure that the PIN mailers are not dispatched
through Speedpost which may lead to security issues/frauds unless the branch falls
in rural areas and is not serviceable by any other mode. The Service Provider shall
be responsible for procurement of envelopes, cloth covers, plastic covers, address
labels, A4 papers and related stationary to dispatch the cards and PIN mailers.
xv. The Service Provider should have the capacity to deliver daily quantity of 50,000
Debit Cards (All card types mentioned in point no. (i) of Scope of Work) as per
TAT mentioned in Section 4, Terms & Conditions, Clause (ii). There may be a
30% growth in business volumes each financial year.
xvi. The volumes of certain Prepaid Cards such as Gift Cards may be higher during
festive seasons or there may be specific high volume orders from large corporates
which the Service Provider should be able to handle. The Service Provider should
have the capacity to deliver high volumes as mentioned in Section 4, Terms &
Conditions, Clause viii.
xvii. The technical specifications of the EMV Contact/Contactless Card with
MagStripe are provided in Annexure 18.
xviii. OS should be hard masked on ROM / Flash memory product. Bidder must submit
valid Letter of Acceptance which is in effect as on date of submission of bid.
Bidder should adopt hard-masking of OS on ROM immediately if necessitated at
any point of time during the period of contract without any additional charge to
the Bank.
xix. Period of the contract will be for three years.
xx. In the case of Prepaid Cards/Welcome kit (insta cards/unpersonalized) such as
Gift Cards, Cash Cards, World Currency Cards and Global Currency Cards, PIN
Mailers and Internet Banking PIN Mailers will have to be inserted into the
envelopes in addition to cards and collateral and properly sealed by the Service
Provider at no additional cost therein.
xxi. Third line indenting/embossing facility should be available with vendor. This
activity should be done without any additional charge to the Bank.
Page 11 of 113 IDBI BANK Ltd.
xxii. All card types mentioned in point no. (i) of Scope of Work need to be
procured/manufactured as per VISA/MasterCard/RuPay Certification standards
and as per Bank's approved artwork and the same to be personalized, stuffed and
properly sealed. The cards and collateral/mailers have to be inserted into the
envelopes. The envelopes have to be properly sealed. The sealed envelopes have
to be dispatched on daily basis through Speed Post only to customer’s mailing
address(domestic or overseas) and/or branches located pan India or overseas
locations or LOD as per instructions provided and as per stipulated delivery
deadlines. In the case of non-Magstripe cards and Prepaid Cards/Welcome kit
(insta cards/unpersonalized), the cards have to be personalized and dispatched to
LOD/branches. Cost of printing of Receipt of Delivery for the Debit Cards and
insertion of the same while packing the Debit Cards as a part of the dispatch
process will have to be borne by the Service Provider. Cost of dispatch to overseas
locations will be paid by the Bank for the actual cost. In case Indiapost does not
provide delivery services to any overseas location, services of other courier
agencies can be used.
xxiii. In case of exigency if Indiapost services are not available as in lockdown or Force
Majeure circumstances, Courier services may be used for dispatch of Debit Cards
with prior approval from Bank.
xxiv. The Service Provider will coordinate for viewing/tracking consignments
dispatched and will also have to coordinate for resolving queries from
branches/Bank.
xxv. To collect art work/CDs from office of the IDBI Bank (time to be decided by
IDBI Bank).
xxvi. Providing daily MIS of the stock of Cards & monthly MIS of Collaterals in Soft
copy.
xxvii. The Service Provider will have to maintain stock of blank plastic and
collaterals/stationery equivalent to 3 months requirement at their site.
xxviii. The services to be provided in terms of this RFP cover all existing
offices/Branches of the Bank located across India and overseas as well as
upcoming branches also.
xxix. The Service Provider will have to provide the below mentioned MIS in soft copy :
1. Stock position of Blank Card plastic on daily basis and stock position of
collaterals/stationery on a weekly basis.
2. The connection file containing details of dispatch as per Bank’s
requirement alongwith with airway bill numbers by EOD of the next working
day.
3. The data on delivery TAT for each Debit Card/Pin mailer consignment
dispatched, on a monthly basis so as to compute the penalties applicable
(please refer to Terms & Conditions-point xv).
4. Any other MIS, which Bank may require time to time to furnish to the Top
Management or to Govt/Statutory agencies.
Page 12 of 113 IDBI BANK Ltd.
SECTION 2
INVITATION FOR BIDS
1. Invitation for Bids
Sealed Bids prepared in accordance with this RFP should be submitted through online
mode as specified on page 4 - INSTRUCTIONS TO BIDDER - ONLINE MODE on
or before 15:00 Hrs on January 25, 2021(Technical & Financial). Please note that
tender documents sent through courier/post/hand-over will not be accepted
2. Due Diligence
The Bidder is expected to examine all instructions, forms, terms and specifications in
this RFP. Bid shall be deemed to have been made by the Bidder after careful study
and examination of this RFP with full understanding of its implications. Each Bidder
should, at its own costs without any right to claim for reimbursement, conduct its own
investigations, analysis and should check the accuracy, reliability and completeness of
the information in this RFP and wherever felt necessary obtain independent advice.
The Bid should be precise, complete and in the prescribed format, as per the
requirement of this RFP. Failure to furnish all information required by this RFP or
non-submission of a Bid in accordance with this RFP in each and every respect will
be at the Bidder’s risk and may result in rejection of the Bid for which IDBI Bank
shall not be held liable or responsible. Any decision taken by IDBI Bank as to
completeness of the Bid or rejection of any / all Bid(s) shall be final, conclusive and
binding upon the Bidder(s) and shall not be question / challenged by the Bidder(s).
3. Cost of Bid
The Bidder shall bear all costs and expenses associated with or incidental to the
preparation and submission of its Bid, including but not limited to attendance at
meetings, discussions, demonstrations, etc. and providing any additional information
required by IDBI Bank, and IDBI Bank shall in no case be held responsible or liable
for such costs, regardless of the conduct or outcome of the bid process including but
not limited to cancellation / abandonment / annulment of the bidding process.
4. Cost of RFP / Bid document *
The RFP may be downloaded from the Bank’s official website www.idbibank.in.
Rs.11,800/- (Rupees Eleven Thousand Eight Hundred Only) i.e. Cost of Bid
document - Rs.10,000/- plus applicable GST @ 18% must be deposited by the bidder
through electronic mode (NEFT/RTGS) to IDBI Bank Account No.:
99934911010995, IFSC:IBKL0000999 at the time of submission of the Technical
Bid, failing which the Bid of the Bidder concerned will be summarily rejected.
Page 13 of 113 IDBI BANK Ltd.
The cost of this RFP is non-refundable. For avoidance of doubts it is clarified that the
amount so paid towards the cost of RFP is not earnest money / security deposit and
shall not be adjusted against any amounts paid/ payable by the Bidder.
For Micro, Small & Medium Enterprises (MSME)/SSI units registered with
NSIC/Udyog Aadhar Memorandum as per Government notifications, cost of bid
document and Earnest Money Deposit is waived. Relevant document, Entrepreneurs
Memorandum (EM Part-II) / NSIC certificate / Udyog Aadhar Memorandum (UAM)
in the line of activity shall be submitted.
5. General Instructions/Clarification of Bid Documents
i. The RFP cannot be sold and / or transferred / assigned / shared with/to
anyone. If the same is done, Bid shall liable to be summarily rejected by IDBI
Bank. Any decision of IDBI Bank in this regard shall be final, conclusive and
binding on the Bidder.
ii. The RFP document is intended solely for the information of the party to
whom it is issued. Each recipient of the RFP (prospective Bidder) may notify
the Bank of any error, fault, omission, or discrepancy found in this RFP
document as pre-bid query on or before the last date of submission of pre-bid
query.
iii. IDBI Bank reserves the sole right to amend / modify the RFP and/or to
include addenda to this RFP. The amendments/addendum made to this RFP
shall be brought to the notice of all / made accessible to all prospective
Bidders on the e-Tendering Portal - https://c1.eproc.in and all such
amendments shall be binding on them.
iv. At any time before the deadline for submission of Bids, IDBI Bank may, for
any reason whatsoever, whether at its own initiative or in response to a
clarification requested by prospective Bidders, modify this RFP and all such
modifications shall be binding on them.
v. If required, in order to allow prospective Bidders reasonable time, in which,
to take the amendment/addendum into account in preparing their Bids, IDBI
Bank at its sole discretion reserves the right (but shall not be bound) to extend
the deadline for the submission of Bids. However, no request from the
Bidder, shall be binding on IDBI Bank for the same. The decision of IDBI
Bank shall be final, conclusive and binding on all the Bidder(s) and shall not
be questioned / challenged by the Bidder(s).
vi. A prospective Bidder requiring any clarification in relation to this RFP may
send an e-mail as pre-bid query and lodge the pre-bid query on C1 India
website- https://c1.eproc.in only. IDBI Bank may respond to such pre-bid
queries by E-mail as well as on e-tendering portal - https://c1.eproc.in
which it receives not later than 15:00 hours on January 8, 2021. IDBI Bank
Page 14 of 113 IDBI BANK Ltd.
shall not be responsible or liable for any delay in above communication
caused due to any reason whatsoever.
vii. The response to pre-bid queries shall be hosted on the Bank’s website
and e-tendering portal - https://c1.eproc.in only.
viii. The response to pre-bid queries/amendments/addendum/corrigendum made to
this RFP shall be hosted over the Bank's website and C1 India website-
https://c1.eproc.in only and all such amendments shall be binding on all
prospective Bidders.
ix. Before submission of the Bid, each bidders shall satisfy itself with the terms
and conditions contained herein, as subsequent request for alteration of the
terms of the RFP or the clauses in the contract or any other document to be
executed by the Bidder would not be entertained by the Bank.
Page 15 of 113 IDBI BANK Ltd.
SECTION 3
INSTRUCTIONS TO BIDDERS (ITB)
Preparation of Bids
1. Language of Bid
The Bid prepared by Bidder, as well as all correspondence and documents relating to
the Bid exchanged by the Bidder and IDBI Bank, shall be in English only.
CLARIFICATIONS ON BID DOCUMENT/RFP
Before bidding, the Bidder(s) are requested to carefully examine this RFP and the
terms and conditions specified herein, and if there appears to be any ambiguity,
contradictions, gap(s) and/or discrepancy between any of the terms and conditions
contained herein, they should forthwith refer the matter in writing to IDBI Bank for
necessary clarifications within the specified time. No telephonic queries shall be
entertained. IDBI Bank may furnish necessary clarifications either in writing or by
e-mail. It shall be the responsibility of the Bidder(s) to verify and satisfy themselves
before participating in bidding process. IDBI Bank's decision in this regard shall be
final, conclusive and binding on all the Bidder(s) and shall not be questioned /
challenged by the Bidder(s).
A Bidder requiring any clarification in relation to this RFP may in writing or by way
of an e-mail contact the following personnel:
Contact Address Debit Card Production, CPU
IDBI Bank Ltd., Annex Building,
3rd floor, Plot No.39/40/41, Sector 11,
CBD Belapur, Navi Mumbai-400614
Tel No. 022- 66700529/505
Name of the officer / Contact
Particulars
Shri Prashant Rao, AGM /
Shri Atul Vaze, AGM
Email [email protected] / [email protected]
2. Documents constituting the Bid
The Bids not conforming to the requirements shall be summarily rejected and no
further request on the same shall be entertained. IDBI Bank’s decision in this regard
shall be final, conclusive and binding on all the Bidder(s) and shall not be questioned /
challenged by the Bidder(s).
The Bid prepared by the Bidder shall comprise the following components:
a) Technical Bid
i. Refer Annexure 1 for the Technical Bid contents and formats.
Page 16 of 113 IDBI BANK Ltd.
ii. Please note that no price schedule should be indicated in the Technical Bid
and shall only be quoted in the Financial Bid.
b) Financial Bid
i. Refer Annexure 10 for the Financial Bid contents and formats.
ii. Financial Bids will only contain the cost of Services to be provided. The
cost to be provided as per format given in Annexure 10.
iii. Bidders shall quote price in clear terms. Break up should be given exactly
in the Format as described in Annexure 10.
iv. The bidders must provide the break-up of the cost of each component of
the services offered such as Blank Plastic, Personalization Cost, Packing &
Dispatch of Debit Cards & PINs, cost of Outer envelope, Inner envelope,
Card Mailer, Terms and Conditions booklet and Debit Card Usage Guide
must mandatorily be submitted in the Financial Bid. Failure to do so may
result in rejection of the bid.
v. Composite price to be computed as per formula provided in PRICE
SCHEDULE FORMAT and submitted in Financial Bid.
vi. Bidders cannot quote for the Service(s) in part.
vii. The final quoted price would be exclusive of all applicable taxes, duties
and octroi which are strictly statutory in nature. The aggregated prices
should be quoted in words also. In case of discrepancies between prices
written in words and prices written in figures, the prices written in words
shall be considered to be correct.
viii. The Financial Bids should strictly conform to the formats to enable
evaluation of Bids and special care may be taken that the Bids having any
hidden costs or conditional costs will be liable for straight rejection.
ix. The price components furnished by the Bidders will be solely for the
purpose of facilitating the comparison of bids by IDBI Bank and will not
in any way limit IDBI Bank’s right to negotiate the contract on any of the
terms offered.
x. Online Reverse Auction: At the discretion of IDBI Bank, the bidders
will be advised to take part in the Online Reverse Auction (ORA) to
arrive at L1 rate vendor. The Bidders must have digital certificate to
participate in the ORA. The ORA is being held to determine the
lowest rates from the bidder. The bidders who technically qualify will
be allowed to participate in the Online Reverse Auction(ORA). The
ORA will entail the technically qualified bidders indicating their
rates online with reference to the base rate fixed by the Bank. As per
the procedure, the vendor will need to give their quotes in a
descending manner. The vendor who has quoted lowest till the end of
the time limit fixed for the ORA will be declared L1 and the vendor
with the second/next highest quote (above the L1) will be declared
L2. The process will be conducted by a professional body. The date
and time for the ORA process will be communicated to all the
bidders who have technically qualified. The bidding will be composite
Page 17 of 113 IDBI BANK Ltd.
for Cost of Issuing Magnetic stripe based Debit cards and Cost of
issuing EMV/CONTACT LESS CARD with Cards with MagStripe &
Image/Photo as per Annexure 10; Price Schedule Format, however,
the Bank will provide the base rates for each of the services. The final
L1 rate would be calculated as per Annexure 10; Price Schedule
Format, Point no. 2 but the bidder will have to indicate the rates for
each cost as mentioned above separately. Under no circumstances the
individual rate can exceed the base rate decided at the time of ORA.
The actual price will be decided through e-procurement ORA
process.
xi. After Online Reverse Auction is over and L1 Service Provider is selected,
the selected Service Provider shall quote ORA L1 price in clear terms and
will provide revised break up of the ORA L1 price in the Format as
described in Annexure 10.
xii. Final prices decided between the Successful Bidder and IDBI Bank shall
remain fixed during the entire Contract period and no increase of rates
will be allowed under any circumstances. However, in case of reduction
of prices due to technological obsolescence/change of product model or
such other similar reasons, the Bidder shall pass on the price benefit to
IDBI Bank. Nevertheless, it shall always be the duty of the Bidder to use
the best and latest technology while performing the Services under the
Contract. Open-ended Bids shall be not be entertained and the same is
liable to be rejected.
3. Bid Currencies
Prices shall be quoted in Indian National Rupee [INR] only.
4. Bid Security (EMD)
a) Amount of Bid Security (EMD)
The Bidder(s) shall furnish, as part of its Bid, a bid security (EMD) for an amount
of Rs.25,00,000 (Rupees Twenty Five lakhs only) which must be deposited by the
bidder through electronic mode (NEFT/RTGS) to IDBI Bank's Current Account
No.: 99934911010995, IFSC:IBKL0000999
For Micro, Small & Medium Enterprises(MSME)/SSI units registered with
NSIC/Udyog Aadhar Memorandum as per Government notifications, Bid
Security/Earnest Money Deposit(EMD) is waived. Relevant document,
Entrepreneurs Memorandum (EM Part-II) / NSIC certificate / Udyog Aadhar
Memorandum (UAM) in the line of activity shall be submitted.
b) Currency of Bid Security (EMD)
Page 18 of 113 IDBI BANK Ltd.
The bid security shall be furnished in Indian National Rupee [INR] only.
c) Requirement of Bid Security (EMD)
The bid security is required to protect IDBI Bank against the risk of Bidder’s
conduct, which would warrant the security’s forfeiture, pursuant to ITB Clause 4(g)
hereunder. It is clarified that the bid security will not bear any interest whatsoever.
d) Rejection of Bid
Any Bid not secured by EMD as mentioned above, shall be summarily rejected
forthwith by IDBI Bank, without any further correspondence.
e) Discharge of Bid Security of unsuccessful Bidder
Unsuccessful Bidder’s EMD amount will be discharged / returned to the
Unsuccessful Bidder through NEFT/RTGS or any other mode as may be decided by
IDBI Bank as promptly as possible, but not later than 30 (thirty) days after the
expiry of the Bid Validity Period prescribed by IDBI Bank. It is clarified that no
interest shall be payable by IDBI Bank on the EMD amount.
f) Discharge of EMD of Successful Bidder
The Successful Bidder’s Bid Security amount will be discharged / returned to the
Successful Bidder, upon the Successful Bidder signing the Contract and furnishing
of the performance security and other guarantee(s)/security in the form and manner
satisfactory to IDBI Bank, within the stipulated time. It is clarified that no interest
shall be payable by IDBI Bank on the EMD amount.
Page 19 of 113 IDBI BANK Ltd.
g) Forfeiture of Bid Security
The EMD can be forfeited, if:
i. a Bidder withdraws his Bid during the Bid validity period; or
ii. a Bidder makes any statement or encloses any form, which turns out to be false,
incorrect and/or misleading at any time prior to or after signing of contract
and/or conceals or suppresses material information; or
iii. the Successful Bidder evades / avoids / refuses / delays / fails to sign and
execute any document including the Contract or furnish performance security
and/or other guarantee(s)/security in the form and manner to the satisfaction of
IDBI Bank, as mentioned in the Bid Documents.
Notwithstanding anything contained in the RFP Documents, any decision in this
regard by IDBI Bank shall be final, conclusive and binding on the Bidders and shall
not be questioned / challenged by the Bidders.
5. Period of Validity of Bids
a) Validity Period
Bids shall remain valid for 90 (Ninety) days, after the date of Bid opening prescribed
by IDBI Bank (Bid Validity Period). IDBI Bank holds the rights to reject a Bid valid
for a period shorter than the Bid Validity Period as non-responsive, without any
correspondence. Any decision taken by IDBI Bank in this regard shall be final,
conclusive and binding on the Bidders and shall not be questioned / challenged by
the Bidders.
b) Extension of Bid Validity Period
In exceptional circumstances, IDBI Bank may solicit the Bidder’s consent to an
extension of the Bid Validity Period. The request and the response thereto, shall be
made in writing. Extension of Bid Validity Period by the Bidder should be
unconditional and irrevocable. The Bid Security provided shall also be suitably
extended by the Bidder. A Bidder may refuse the request without being liable for
forfeiture of its EMD. A Bidder granting the request will not be permitted to modify
its Bid.
6. Bid Submission
a. The Bank will follow a two stage bidding process. The Bidders shall submit their
Bids in two parts i.e. technical (the Technical Bid) and commercial (the Financial
Bid), through electronic mode through the e-Tendering Portal https://c1.eproc.in
b. Opening of Technical Bids: The bid documents have to be submitted through
electronic mode through the e-Tendering Portal
Page 20 of 113 IDBI BANK Ltd.
https://c1.eproc.in
Technical Bid called “Electronic Format of Technical Bid” shall contain the
Electronic form of Technical Bid.
Cover-I will be opened as per the mentioned date & time in the Document
Control Sheet. The tenderers can view the Tender opening details through their
respective log in Ids on the above mentioned e-tender portal (Website).
Cover-II (Price Bid): Shall contain the Electronic format of Price Bid. No
condition/ stipulation in Cover-II will be accepted.
Cover-II (Price Bid) will be opened only of those bidders who are successful in
Technical Bid (Cover- I) after thorough scrutiny. The tenderers can view the
Tender opening details through their respective log in Ids on the above mentioned
e-tender portal (Website).
c. The e-Bid shall contain the full name, address, telephone no.(mobile no and
landline) and E-mail ID of the Bidder for facilitating communications including
notices to be given to the Bidder in connection with the Bid transaction and also to
enable the Bids to be unopened in case it is declared "Late".
d. Any Bid/Tenders received by the Bank after the deadline for submission of
Bid/tenders prescribed by the Bank will be summarily rejected to the Bidder. Any
decision in this regard by IDBI Bank shall be final, conclusive and binding on the
Bidder.
e. No indications pertaining to price or financial or commercial terms are made on
the envelopes.
f. The copies of the Bid shall be type written and shall be signed by the person or
persons duly authorized to bind the Bidder to the Contract. The letter of
authorization/ board resolution (in original/ certified true copy) shall accompany
the Bid. The person or persons signing the Bid shall put his/her initial on all the
pages of the Bid.
g. Any interlineations, erasures or overwriting shall be valid, only if the person or
persons signing the Bid have duly authenticated the same with signature.
h. Any deficiency in documentation may result in the outright rejection of the Bid
and the IDBI Bank shall not be liable for the same in any manner whatsoever. Any
decision in this regard by IDBI Bank shall be final, conclusive and binding on the
Bidders and shall not be questioned / challenged by the Bidders.
i. IDBI Bank may, at its own discretion, extend the period for submission of
Bids by amending this RFP, in which case all rights and obligations of IDBI
Bank and Bidders shall stand extended. However, no request for extension of
time from the Bidders shall be binding upon IDBI Bank.
j. Bids submitted by the consortium of companies:
Bids received from a consortium of bidders will be summarily rejected. Bidding in
consortium is not allowed for this procurement.
Page 21 of 113 IDBI BANK Ltd.
7. Rejection of Bid
The Bid has to be submitted in the form of printed document only. The Bids
submitted by telex, fax or email shall not be entertained.
Any condition put forth by the Bidders, non-conforming the Bid requirements shall
not be entertained at all and such Bid shall be rejected forthwith. The decision of IDBI
Bank in this behalf shall be final, conclusive and binding and shall not be questioned /
challenged by the Bidders.
8. Deadline for Submission of Bids
Last date for Submission of Bids is January 25, 2021 and the same must reach
IDBI Bank, at the address specified herein below, not later than 15:00 Hrs on
January 25, 2021. In the event of the specified date for the submission of Bids being
declared a holiday for IDBI Bank, the Bids may be submitted up to the appointed time
on the next working day.
9. Extension for Last date for Submission of Bids
IDBI Bank may, at its own discretion, extend the period for submission of Bids by
amending this RFP, in which case all rights and obligations of IDBI Bank and
Bidders shall stand extended. However, no request for extension of time from the
Bidders shall be binding upon IDBI Bank.
10. Late Bids
Any Bid received by IDBI Bank after the deadline for submission of Bids prescribed
by IDBI Bank, shall be summarily rejected and returned unopened to the Bidder. No
further correspondence on this subject shall be entertained.
11. Modification and Withdrawal of Bids
a) Written Notice
The Bidder may modify or withdraw its Bid after the submission of the Bid,
provided that IDBI Bank receives written notice of the modification or withdrawal,
before the expiry of deadline prescribed for submission of Bids.
b) Signing and Marking of Notice
The Bidder’s modification or withdrawal notice shall be prepared, sealed, marked
and delivered in accordance with the procedure set-out for submission of Bids and
shall be placed in an envelope marked as “MODIFICATION” or
“WITHDRAWAL” as appropriate. A duly signed withdrawal notice may also be
sent by fax or post, so as to reach the designated office, before the expiry of deadline
for submission of Bids.
Page 22 of 113 IDBI BANK Ltd.
c) Last Date for Notice
No Bid may be modified subsequent to the deadline for submission of Bids. No Bid
may be withdrawn in the interval between the deadline for submission of Bids and
the expiry of Bid Validity Period. Withdrawal of a Bid during this interval may
result in the Bidder’s forfeiture of its EMD.
12. Opening of Technical Bids
a) Opening of Bids
IDBI Bank will open all Technical Bids at 15:00 hours on January 25, 2021. In
the event of the specified date of Bid opening being declared a holiday for IDBI
Bank, the Bids shall be opened at the appointed time and location on the next
working day or any other day, if so declared by IDBI Bank and informed by e-mail
or fax or letter or hosted in the website of IDBI Bank or in the e- Tendering Portal.
b) Announcement of Bids
The Bidder’s names, Bid modifications or withdrawals and the presence or absence
of requisite EMD and such other details as IDBI Bank at its sole discretion may
consider appropriate, will be announced at the time of opening of bids.
c) Bids Not Considered For Evaluation
Bids that are rejected during the Bid opening process shall not be considered for
further evaluation, irrespective of the circumstances.
Page 23 of 113 IDBI BANK Ltd.
13. Opening of Financial Bids
a) Opening of Bids
Financial Bids of technically qualified Bidders only, as decided by IDBI Bank, will
be opened. Financial Bids of technically disqualified Bidders shall not be opened.
The Financial Bids will be opened by IDBI Bank and will be kept in its records.
b) Announcement of Bids
The details of Financial Bids submitted by the Bidder(s) will be announced by IDBI
Bank.
14. Clarification of Bids
During evaluation of Bids, IDBI Bank may, at its discretion, ask the Bidder for a
clarification of its Bid. The request for clarification and the response shall be in
writing. If the response to the clarification is not received within the prescribed
period as may be prescribed by IDBI Bank in this regard, IDBI Bank reserves the
right to make its own reasonable assumptions at the total risk and cost of the Bidder.
15. Eligibility Criteria/Pre Qualification Criteria
i. The Service Provider/ Bidder should be a company registered under Indian laws
having existence for minimum five financial years in India with good track
record, positive Net Worth, turnover above Rs. 50 crores for 3 Financial
Years(2017-18,2018-19,2019-20), should have made profits in the 3 financial
years(2017-18,2018-19,2019-20) and experience in EMV/CONTACT LESS
CARD with Chip Card Personalization and MagStripe & Image/Photo/non-
Magstripe Card Personalization business with capability to handle large
volumes.
ii. The bidder should be in the business of personalization of EMV/Contactless
Chip Debit Cards with magnetic stripe as per the specification of VISA,
MasterCard & RuPay in India for at least immediate 3 financial years(2017-
18,2018-19,2019-20) as on date of tender. All copies of the certificates (current
and past for both EMV/Contactless card personalization) issued by VISA,
MasterCard and RuPay for the specific personalization unit should be enclosed
to the technical bid. It is mandatory that the certifications must be
continuous and there should be no break in certification or delay between
expiry and renewal dates beyond 45 days. Also absence of current
certification or awaiting re-assessment or awaiting certification after re-
assessment as on date of submission of bids will be a disqualifying criteria.
Page 24 of 113 IDBI BANK Ltd.
iii. The bidder must have personalized at least 50 lakh EMV/Contactless Debit
Cards for Indian Public Sector/Private Sector/Foreign Banks as per the
standards specified by VISA, MasterCard & RuPay during the 2 calendar
years(2019 & 2020) of which 60% should be Contactless/DI Cards.
Certificates from order placing organization to be enclosed to the technical bid
specifying the bifurcation in volumes. Please do not submit Card
manufacturing certificates since these are not relevant to the scope of RFP.
iv. The bidder must have mandatorily managed personalization of
EMV/Contactless Debit Cards for at least 2 scheduled commercial banks.
v. IDBI BANK has implemented Integrity Pact (IP) and has appointed Independent
External Monitors(IEMs) for the IP in consultation with Central Vigilance
Commission to avoid all forms of corruption by following a system that is fair,
transparent and free from any influence / prejudice dealings prior to, during and
subsequent to the currency of the Contract to be entered into for the purpose of
this RFP. The bidder is required to submit duly executed Pre-Contract Integrity
Pact in line with Annexure 17 as a pre-requisite condition while submitting the
bid. The IP has to be executed as a legal agreement on stamp paper/ franked.
The amount of stamp paper / franking will be as applicable as per State laws.
The details of the IEMs will be communicated.
vi. The bidder should be compliant with below Visa Key Mandates prior to
deadlines provided by Visa. All development cost involving system changes,
software and hardware upgradation in this regard will have to be borne by
the bidder. The bidder should submit an undertaking to this effect.
8-Digit BIN : April 2022
Bank Identification Numbers (BINs) facilitate financial
institution identification for transaction routing and processing
within an interoperable system environment. They are governed
by the International Organization for Standardization (ISO).
To address the fact that the finite industry supply of six-digit
BINs has significantly depleted, ISO announced in January 2017
that the BIN length standard will be expanded from the current
six-digit structure to an eight-digit structure. Visa has announced
its intention to complete the migration in April 2022. In support
of the new issuing BIN length standard, effective with the April
2022 Business Enhancement Release:
Visa will require all acquirers and processors (issuer and
acquirer) to support the new lengths for issuing BINs and Visa-
assigned processing identifiers.
Visa will assign any newly requested issuing BINs as eight-digit
BINs only. Visa will not assign six-digit issuing BINs after the
April 2022 release date.
CVN Requirement : Effective 16 April 2021
Page 25 of 113 IDBI BANK Ltd.
Effective 16 April 2021, clients must stop issuing cards with the above
mentioned CVNs and these CVNs may no longer be personalized on
non-tokenized products.
Instead, issuers must personalize their new and replacement primary
account number (PAN)-based card products with CVN 18, CVN '22' or a
proprietary CVN using session keys, as applicable. Issuers may use
existing card stock after 16 April 2021, provided it is not personalized
with CVN 10, CVN 17 or a proprietary CVN that uses static keys.
With the additional time to prepare, Visa reminds issuers to:
Check with their vendors to see if their existing card products can be
personalized with CVN 18 or CVN '22'.
Check with their personalization bureau about the process for creating a
new profile that supports CVN 18 or CVN '22'.
Perform end-to-end production testing before issuance of CVN 18 or '22'
cards, including any scripting services or Card Status Updates (CSUs).
Key Block Format Requirement : Effective 01 June 2021
All issuers, acquirers and third parties that exchange keys with Visa are
also subject to the key block requirement. As previously communicated
in "Support for Key Exchange in Key Block Format" in the 19 July 2018
edition of the Visa Business News, Visa will apply the key block
requirement to all symmetric payment keys (not just PIN-related keys)
that Visa transmits between itself and external organizations. This
includes keys that protect PIN data, as well as keys that protect other
data. Examples of other keys affected include Cardholder Verification
Value (CVV) and Cardholder Authentication Verification Value
(CAVV) data.
Visa has made technical and business process enhancements to support
the exchange of all symmetric payment key types in the new key block
format. Organizations will be affected by these changes if and when they
exchange keys with Visa. Impacts to your organization will differ
depending on how keys are currently being exchanged.
Beginning 1 June 2021: Visa expects to no longer support key exchange
in variant format. Only key block format will be supported.
vii. The Personalization unit carrying out Personalization of EMV/CONTACT
LESS CARD and MagStripe & Image/Photo /non-Magstripe cards and work
and facilities for dispatch of the sealed envelopes through Speed Post only to
customer’s mailing address(domestic or overseas) and/or branches located pan
India or overseas locations or LOD as per instructions provided and as per
stipulated delivery deadlines should be located in India.
Page 26 of 113 IDBI BANK Ltd.
viii. As of now, our Bank requires non-photo personalized Debit Cards. However,
going forward, our Bank may require personalized image/photo Debit Cards or
any other personalized feature for some/all variants. The bidder should ensure
necessary infrastructure for printing photo/image Debit Cards with high volume
output.
ix. Must have Business Continuity Plan (BCP) within India at a different location in
another city and should submit certificates for the same.
x. Must have internal control and audit measures in place and should submit
certificates for the same.
xi. The bidder having the history of Blacklisting/De-
empanelment/Debarring/Removal from Empanelment due to serious
violation of terms and condition of tender/Pending litigation due to serious
violation of terms and condition of tender by any Bank, Government/Semi
Government/Public Sector Unit/autonomous bodies under Government of
India/any other foreign Government during the last five financial years in
India or abroad will not be eligible to participate in this tender. Self
declaration should be submitted with the bid. The Bank will have the right
to cancel the bid of such bidder during the evaluation and execution of the
project even after the successful allocation of the work.
xii. The Service Provider, who had provided services to IDBI Bank earlier, but was
discontinued/removed from list of eligible Service Provider due to
unsatisfactory performance or non-adherence to service conditions, will not be
eligible to submit offer under this RFP.
xiii. The track record of the Service Provider should be clean and it should not have
any involvement in frauds. Bids without declaration on letterhead to this effect
are liable for rejection.
xiv. The Service Provider should have adequate IT support, systems and procedures
in place for loading the data provided by the Bank and convert this data into a
format capable for embossing on the cards/providing to the Bank through any
secured media as per Bank's requirement.
xv. The Bidder should have trained /experienced personnel and manpower to carry
out this activity.
xvi. Bidder should comply with all applicable Union, State and local laws,
ordinance, regulations in performing its obligations including the procurement
of licenses, permissions, certificates, etc. payment of taxes, if required. Bidder
has to submit self-certification on its letterhead.
xvii. The Bidder must comply with all above-mentioned criteria. Non-compliance of
any of the criteria will entail rejection of the Bid summarily. Photocopies of
relevant documents/certificates should be submitted as proof in support of the
claims made. IDBI Bank reserves the right to verify/evaluate the claims made by
the Bidder independently. Any decision of IDBI Bank in this regard shall be
final, conclusive and binding upon the Bidder.
Note: All documentary evidences/certificates confirming compliance criteria should
be part of Technical bid
Page 27 of 113 IDBI BANK Ltd.
BIDDER QUALIFICATION
All certificates and documents (including any clarifications sought and any
subsequent correspondences) received hereby, shall be furnished and signed by
the Authorized Representative and the Principal Officer of the Bidder.
It is further clarified that the individual signing the Bid or other documents
in connection with the Bid must certify whether he/she signs as Constituted
Attorney of the company.
The Bid/tender document shall be signed with the exact name of the
Bidder Company. The Bid shall be duly signed and sealed by an authorised
signatory of the Bidder. Each bid shall be signed by a duly authorized signatory.
The Bidder shall clearly indicate their legal constitution and the person
signing the Bid shall state his capacity and also source of his ability to bind the
bidder.
The power or authorization, or any other document consisting of adequate
proof of the ability of the signatory to bind the Bidder shall be annexed to the Bid.
Bank may summarily reject any Bid not supported by adequate proof of the
signatory’s authority.
16. Process To Evaluate Financial Bids
i. The opening of the financial bids shall be done for those who have qualified
during the evaluation of technical bids.
ii. Conditional tenders, which stipulate conditions, contrary to the conditions given in
the tender document shall be rejected forthwith.
iii. The Service Provider having the lowest quote (FINAL price per Card) will be
considered as the L1 bidder. Composite price to be computed as per formula
provided in PRICE SCHEDULE FORMAT and submitted in Financial Bid.
iv. IDBI Bank does not bind itself to accept the lowest bid or any bid and reserves its
right to accept any bid wholly or in part or reject "L1" or all the quotations
without assigning any reason whatsoever. IDBI Bank also reserves the right to re-
issue the tender without the Service Providers having the right to object to the re-
issue.
17. Quality Standards
The Service Provider must abide by the quality standards and specifications prescribed
by VISA, MasterCard and RuPay for Procurement/Manufacturing and any other quality
standard and specifications stipulated by RBI/any other regulator or the Government
from time to time. Procurement/printing of collaterals/stationery and Variable printing of
mailers and other collaterals should be strictly in accordance with specifications
provided by IDBI Bank from time to time.
Page 28 of 113 IDBI BANK Ltd.
18. Documents to be submitted
The Bidders should submit the following documents along with the covering letter as a
part of Technical Bid. Bids not fulfilling the eligibility criteria and not accompanied
with the documents listed below, shall be rejected in the first stage (technical evaluation)
itself.
a) Bidder’s constitution documents like Articles of Association & Memorandum
of Association registration document etc. or any other related document
specified by the Bank.
b) Covering letter as mentioned in Annexure 2.
c) Undertaking letter as mentioned in Annexure 5.
d) Unconditional Acceptance of Terms & Conditions of the RFP as mentioned in
Annexure 11.
e) INFORMATION SECURITY CERTIFICATE as mentioned in Annexure 15.
f) Original copy of Bid duly signed with its stamp.
g) One copy of this tender document and corrigendum with seal & signature of
the authorized person on each page.
h) Last 3 years Audited balance sheets (duly certified / authenticated) as a
supporting document. The proposals submitted by the prospective Bidders
shall be summarily rejected, if it does not comply with the turnover condition
mentioned in the technical eligibility criteria.
i) In case the activities mentioned in the Scope of Work are sub-contracted,
copies of agreements between the Bidder and it’s service provider should be
submitted.
j) Bidder should submit certificate of incorporation and a self declaration stating
that no vigilance/court cases are pending against it or no inquiry or
investigation pending against it from any statutory regulatory and / or
investigation agency and that they are not in the negative list of any
bank/government organization. The self declaration should be on a company
letter head and duly signed by authorized signatory.
k) Addresses of support offices PAN India if any.
l) Documents proving the clientele of the Bidder
m) Details of technical staff and R&D facilities available in India and abroad for
performance/ delivery of Services.
n) Letter from the Bidder permitting and authorising IDBI Bank and its officials
to visit and inspect its premises before opening of the Financial Bids.
o) Certifications details like ISO if any.
p) Supporting document/copies in support of Bidder’s eligibility as per pre-
qualification criteria;
q) Details of the Bidder and Bank details as per Annexure 12;
r) Self-declaration stating that the Bidder has not been blacklisted by
Govt./Govt. Agency/Bank(s)/Financial Institutions in India or overseas in the
last three years duly signed by its authorized signatory. The declaration
should be part of Offer letter. The offer letter should be printed on the letter
Page 29 of 113 IDBI BANK Ltd.
head of the Bidder.
s) Copy of all permissions, consents, approvals and license from all authorities,
both regulatory/statutory and non-regulatory, for executing the Service(s).
t) A copy of VISA, MASTERCARD and RUPAY Certification for the
Personalization Bureau/s carrying out the activities mentioned in Scope of
Work.
u) Details of Bidders Internet Website, Cell phone, telephone numbers and email
id of concerned officials.
v) Any other document/information prescribed in the RFP to be submitted as
part of the Bid,
IDBI Bank will examine the Bids to determine whether they are complete in all
respects, whether they meet all the terms & conditions and technical specifications
and whether any computational errors have been made, whether required sureties have
been furnished, whether the documents have been properly signed, and whether the
Bids are generally in order.
A Bid determined as non responsive will be rejected forthwith by IDBI Bank and may
not subsequently be made responsive by the Bidder by correction of the non-
conformity. Any decision in this regard by IDBI Bank shall be final, conclusive and
binding on the Bidder and shall not be questioned / challenged by the Bidder.
IDBI Bank may temporarily or otherwise waive any minor informality or infirmity or
non-conformity or irregularity in a Bid, which at the sole discretion of IDBI Bank,
does not constitute a material deviation.
19. Rectification of Errors
Decision as to any arithmetical error manifest or otherwise in response to RFP shall
be decided at the sole discretion of IDBI Bank and shall be binding on the Bidder.
Any decision of IDBI Bank in this regard shall be final, conclusive and binding on the
Bidder and shall not be questioned / challenged by the Bidder. Arithmetical errors will
be rectified on the following basis. If there is a discrepancy between the unit price and
the total price that is obtained by multiplying the unit price and quantity, the unit price
shall prevail and the total price shall be corrected. If the Bidder does not accept the
correction of the errors, the Bid will be rejected. Any decision in this regard by Bank
shall be final, conclusive and binding on the Bidder. If there is a discrepancy between
words and figures, the amount in words will prevail.
20. Rejection / Acceptance of Bid
IDBI Bank reserves the right to accept or reject in full any or all the Bids without
assigning any reason whatsoever and without thereby incurring any liability
whatsoever to the affected Bidders or any obligation to inform the affected Bidders of
the grounds for the IDBI Bank’s action. Any decision of IDBI Bank in this regard
Page 30 of 113 IDBI BANK Ltd.
shall be final, conclusive and binding on the Bidder and shall not be questioned /
challenged by the Bidder.
21. Cancellation of Bid
IDBI Bank reserves the right to re-issue /re-commence/cancel the entire Bid process
in case of any anomaly, irregularity or discrepancy or for any other reasons or
otherwise without thereby incurring any liability whatsoever to the affected Bidders
or any obligation to inform the affected Bidders of the grounds for the IDBI Bank’s
action. IDBI Bank shall not be bound to give any reasons or explain the rationale for
its actions / decisions to annul or abandon or cancel the bid process. IDBI Bank
further reserves the right to re-issue /re-commence the Bid or circulate new RFP
altogether on the subject matter or any activity or part thereof concerning thereto. Any
decision of IDBI Bank in this regard shall be final, conclusive and binding on the
Bidder and shall not be questioned / challenged by the Bidder.
22. Evaluation and comparison of Bids
a) A screening committee constituted by IDBI Bank for the purpose of selection of the
successful Bidder, would evaluate Technical Bids.
b) No intimation would be sent to the unsuccessful Bidders.
c) The evaluation of the financial proposals shall be based on the lowest rate quoted.
d) IDBI Bank's decision in respect to evaluation methodology and short-listing Bidders
will be final and no claims whatsoever in this respect will be entertained.
e) IDBI Bank is not bound to accept the lowest or any Bid and has the right to reject any
Bid without assigning any reason whatsoever.
f) IDBI Bank also reserves the right to re-issue/re-commence the Bid process. Any
decision in this regard by IDBI Bank shall be final, conclusive and binding on the
Bidders and shall not be questioned / challenged by the Bidder.
g) Bid evaluation process may be modified by IDBI Bank at any point of time without
being liable to inform the Bidders about the same.
23. Contacting IDBI Bank
a) Contact by Writing
No Bidder shall contact IDBI Bank on any matter relating to its Bid from the time of
the Bid opening to the time the Contract is awarded. If the Bidder wishes to bring
additional information to the notice of IDBI Bank, it should be done in writing.
b) Rejection of Bid
Any effort by a Bidder to influence IDBI Bank in its decisions on Bid evaluation, Bid
comparison or Contract award may result in rejection of its Bid and forfeiture of its
EMD.
Page 31 of 113 IDBI BANK Ltd.
24. IDBI Bank’s right to accept any Bid and to reject any Bid or all Bids
IDBI Bank shall however not bind itself to accept the lowest/best Bid or any Bid and
reserves the right to accept any Bid. IDBI Bank reserves the right to annul the Bid
process and reject all Bids at any time before the award of Contract at its sole
discretion, without thereby incurring any liability to the affected Bidder or Bidders.
Any decision in this regard by IDBI Bank shall be final, conclusive and binding on
the Bidders and shall not be questioned / challenged by the Bidder.
25. Notification of acceptance of Bid
a) Notification to Bidder
Before the expiry of the Bid Validity Period, IDBI Bank shall, notify the successful
Bidder in writing by registered letter or by fax or by e-mail or by hand-delivery, that
its Bid has been accepted. However, IDBI Bank may negotiate certain terms with
such Bidder. The Bidder shall acknowledge in writing receipt of the notification of
acceptance and has to convey in writing his absolute, unconditional and unqualified
acceptance within 4(Four)days from the intimation from the Bank (hereinafter
referred to as “Acceptance”) and thereafter enter into Contract within 15 (Fifteen)
days from the date of Acceptance of notification of acceptance.
b) Signing of Contract
The notification of the acceptance shall be followed by signing of the Contract. The
Successful Bidder should sign the Contract (Refer Annexure 6); the signing of
Contract will amount to award of Contract and Bidder will initiate the execution of
the work (Services) as specified in the Contract.
The signing of Contract shall be completed within 15 days of receipt of acceptance
by the Successful Bidder of the Acceptance of Bid.
c) Discharge of Bid Security (EMD)
EMD of the Successful Bidder shall be discharged on signing of the Contract and all
other legal documents and upon furnishing the performance security/performance
guarantee to the satisfaction of IDBI Bank. The EMD of all unsuccessful Bidder(s)
shall be discharged / returned as promptly as possible, but not later than 30 (thirty)
days after the expiry of the period of Bid Validity Period.
d) Performance Security/Performance Guarantee
i. Within 15 working days of the receipt of Acceptance, the Successful Bidder shall
furnish the performance security or performance bank guarantee as per the format
provided in Annexure 7.
Page 32 of 113 IDBI BANK Ltd.
ii. The value of the performance bank guarantee will be Rs.1,50,00,000/-.
iii. The performance security / performance bank guarantee shall be denominated in
Indian National Rupees [INR] and shall be in the form of a bank guarantee issued
by an Indian nationalized/public sector bank only.
iv. The proceeds of the performance security shall be payable to IDBI Bank as
compensation for any loss or damage resulting from the Successful Bidder’s
failure to complete and/or perform its obligations under and in accordance with
the Contract.
v. The performance bank guarantee should be valid for the period of contract + 1
year beyond the period of contract. The performance bank guarantee will have to
be renewed /resubmitted with fresh validity and claim period in case of extension
of the Contract.
vi. In case Performance Guarantee amount reduces from the initial deposit due to
penal deductions, etc., it shall be made up / replenished back to the initial amount
deposited within 10 days of such penal deductions, etc. being effected.
vii. Failure of the Successful Bidder to comply with the requirement of the
performance bank guarantee/performance security shall constitute sufficient
grounds for the annulment of the award and forfeiture of the EMD, in which
event, IDBI Bank may award the Contract to the next best evaluated Bidder or any
other Bidder or may call for new bids. Any decision in this regard by IDBI Bank
shall be final, conclusive and binding on the Bidder(s) and shall not be questioned
/ challenged by the Bidder.
viii. Expenses for the Contract
The incidental expenses of execution of Contract including but not limited to
payment of proper stamp duty shall be borne by the Successful Bidder.
ix. Failure to abide by the Contract
The conditions stipulated in the /Contract shall be strictly adhered to and any
breach / violation thereof shall entail termination of the Contract without
prejudice to the other rights of IDBI Bank including but not limited to the right to
levy /impose and recover penalties as specified in this RFP or Contract.
x. Annulment of Award
Failure of the Successful Bidder to comply with the requirement shall constitute
sufficient ground for the annulment of the award and forfeiture of the EMD, in
which event IDBI Bank may at its sole discretion, make the award to the next
Page 33 of 113 IDBI BANK Ltd.
lowest evaluated Bidder or any other Bidder or may call for new bids. Any
decision in this regard by IDBI Bank shall be final, conclusive and binding on the
Bidder(s) and shall not be questioned / challenged by the Bidder.
Page 34 of 113 IDBI BANK Ltd.
SECTION-4
TERMS & CONDITIONS
i. Conditional tenders will not be accepted and will be summarily rejected.
ii. All the cards as per data file sent are to be duly personalized as per the given
scope, stuffed with collaterals, properly sealed and dispatched on the next working
day (Day 1) after supply of required data on previous day by IDBI Bank by
07:00PM(Day 0), on a daily basis by the selected Service Provider. The
connection file containing details of dispatch as per Bank’s requirement alongwith
airway bill numbers has to be provided to the Bank by EOD of the next working
day (Day 1). Non-compliance in adhering to the production/personalization
deadline as stipulated would attract penalty @10% of quoted FINAL PRICE per
delayed card for the day for delay of every 1 day. The penalty would be maximum
of 100% of quoted FINAL PRICE per delayed card for the day.
iii. In the case of renewal cards, the data will be provided by the Bank in the first
week of every month and the Service Provider will have to ensure that all renewal
cards are duly personalized as per the given scope, properly sealed and dispatched
by Day 4 every month. Day 0 will be the date on which data is provided. Non-
compliance in adhering to the production/personalization deadline as stipulated
would attract penalty @10% of quoted FINAL PRICE per delayed card for the
day for delay of every 1 day. The penalty would be maximum of 100% of quoted
FINAL PRICE per delayed card for the day.
iv. Whenever the Bank decides to launch any of the card types mentioned in point no.
(i) of Scope of Work which are not part of Price Schedule Format in Annexure
10, a separate Purchase Order will be raised for the quantity required.
v. During the initial month/s, the Service Provider would need time to seek
approvals for blank plastic artwork, arrange for chip certification, arrange for the
blank plastic cards to be manufactured and also arrange for stationery/collaterals
to be printed. Hence, during this period, collateral/stationery as well as non-chip
magstripe blank card plastic available with the existing vendor will be utilized by
the Service Provider. The Service Provider would have to arrange for
transportation of these goods from the existing vendor’s location to bidder’s
location. The details of stock available with existing vendor would be provided to
the Service Provider. The cost for transportation of these goods would be borne by
the Service Provider. The Service Provider will not bill the Bank for this
collateral/stationery. Hence it is mandatory that the Service Provider submits the
details of the components for which he is billing the Bank in the format provided
in Annexure 10 with the monthly bill.
vi. As per Information Security requirements of the Bank, Confidential information
like complete card no, customer id, card exp date, Cardholder Verification Value -
CVV1, Cardholder Verification Value -CVV2 and customer phone no should not
be available to the processing vendor in plain text. An automated process has to be
mandatorily devised at vendor site for decrypting and uploading of the customer
Page 35 of 113 IDBI BANK Ltd.
data into CPMS system. CPMS should generate only machine readable language
files. These activities may involve development/upgradation cost which will have
to be borne by the successful bidder.
vii. During the tenure of the contract, vendor may need to implement system changes,
software and hardware upgradation and other such activities in order to adhere to
Visa,Mastercard & Rupay Key Mandates and also comply with audit requirements
raised by Bank. These activities may involve development/upgradation cost which
will have to be borne by the bidder.
viii. Vulnerability Assessment of all the applications, devices and systems hosted in
the ecosystem should be carried out. In case of shared platforms wherein the
service provider is providing similar/set of services to more than one bank at his
location, the Service provider should initiate VA in his DC and/or DR location
and submit a report to the bank periodically.
ix. The Service provider should ensure that all PCs/workstations/laptops in the
ecosystem may be thoroughly scanned for virus/malwares and updated for latest
patches, after necessary testing.
x. Necessary controls for preventing zero day attacks also may be put in place to
secure this environment, if not already available.
xi. Bank will also have the right to Audit/inspect the bidders IT infra, Services,
Process, Policies & application.
xii. The Bidder should submit to the Bank Application Security Report, VA-VPT
report and all the necessary reports as required by the Banks / RBI info security
guidelines / compliances. The same should be audited by CERT-in empanelled
Information Security Service Providers(ISSP).
xiii. Test cards for each variant will have to be provided once contract is signed. This
cost will have to be borne by the Service Provider.
xiv. Insertion/sticking/pasting of additional stationery in the envelopes such as
promotional vouchers, mailers, etc as an occasional requirement will have to be
done by the Service Provider within the rates quoted. Maximum number of
additional insertions, if any, may be 3 at a time.
xv. Personalization should have provision for embossing(raised
design)/engraving/indenting. Embossing(raised design)/engraving should not
involve any additional cost. Third line indenting/embossing(raised
design)/engraving facility should be available with vendor. This activity should
be done without any additional cost.
xvi. In the case of Prepaid Cards/Welcome kits(unpersonalized/insta cards) such as
Gift Cards, CashCards, World Currency Cards and Global Currency Cards, PIN
Mailers and Internet Banking PIN Mailers will have to be inserted into the
envelopes in addition to cards and collateral and properly sealed by the Service
Provider at no additional cost. The Service Provider will have to possess the
capacity to deliver 5,000 Prepaid Cards in a single day in addition to daily
volumes.
xvii. As of now, our Bank requires non-photo personalized Debit Cards. However,
going forward, our Bank may require personalized photo Debit Cards for some/all
Page 36 of 113 IDBI BANK Ltd.
variants. The bidder should possess necessary infrastructure for printing
photo/image Debit Cards with high volume output.
xviii. The sealed envelopes have to be dispatched on daily basis through Speed Post
only to customer’s mailing address(domestic or overseas) and/or branches located
pan India or overseas locations or LOD as per instructions provided. Cost of
dispatch to overseas locations will be paid by the Bank for the actual cost.
xix. In case of Non-Financial Magstripe cards and Prepaid cards and Welcome Kit
cards, the cards have to be personalized and dispatched to LOD/branches. Cost of
printing of Receipt of Delivery for the PIN mailers and insertion of the same while
packing the PIN mailers as a part of the dispatch process will have to be borne by
the Service Provider.
xx. The facilities for the above activities should be set up at the card personalization
vendor’s premises only. The personalization bureau, it should be compulsorily
certified for all the three networks i.e. VISA, MasterCard and RuPay. In case this
job is entrusted to another agency for purpose of BCP or any other reason, prior
written permission has to be obtained from IDBI Bank. The agency/service
provider to whom the job is entrusted should be compulsorily certified for all the
three networks i.e. VISA, MasterCard and RuPay. The embossing file should be
transmitted to the agency in a secured / encrypted manner as decided by the Bank.
xxi. The artwork specifications of each blank card plastic variant wise will be
provided. If the artwork/design changes and though the Service Provider has
sufficient stock, the Service Provider will have to compulsorily procure/print fresh
blank card plastic. For this purpose, the Service Provider will maintain not more
than 3 months of stock on quarterly basis and will consult the Bank for change in
artwork/design before reordering/reprinting. If the above condition is adhered to,
the Bank will reimburse the cost of the existing stock which cannot be used and
the Service Provider will have to arrange for the destruction of the stock at their
own premises.
xxii. The dimensions and specifications of each collateral/stationery variant wise will
be provided. If the artwork/design changes and though the Service Provider has
sufficient stock, the Service Provider will have to compulsorily procure/print fresh
collaterals/stationery. For this purpose, the Service Provider will maintain not
more than 3 months of stock on quarterly basis and will consult the Bank for
change in artwork/design before reordering. If the above condition is adhered to,
the Bank will reimburse the cost of the existing stock which cannot be used and
the Service Provider will have to arrange for the destruction of the stock at their
own premises.
xxiii. Procurement/printing of PIN mailer stationery as per Bank’s specification,
procurement of original printer cartridge and arranging for stuffing of PIN mailers
into envelopes, sorting and packing the same branch-wise and arranging for the
secured delivery of the packed envelopes on daily basis through courier agencies
by way of direct dispatch to customer’s mailing address(domestic or overseas) or
branches located pan India or overseas locations or as per Bank’s instructions.
This activity will be performed using the Bank’s infrastructure(PIN printer and
Page 37 of 113 IDBI BANK Ltd.
HSM) and in the Bank’s premises. Blank PIN mailers should be compatible with
our PIN printer being used at present or an upgraded version of PIN printer which
the Bank may procure in the future and supplied as per the requirement prescribed
by the Bank. Cost of printing of Receipt of Delivery for the PIN mailers and
insertion of the same while packing the PIN mailers as a part of the dispatch
process will have to be borne by the Service Provider. Cost of dispatch to overseas
locations will be paid by the Bank for the actual cost.
xxiv. The Service Provider shall be responsible for procurement of PIN mailer
envelopes, cloth covers, plastic covers, address labels, A4 papers and related
stationary to dispatch the cards and PIN mailers.
xxv. The dispatch and delivery time for cards and PIN mailers is as given below:
In case of metro and urban branches, the Debit Cards and PIN mailers should be
delivered within 5 bank working days after date of dispatch. In case of semi-urban
and rural branches, the Debit Cards and PIN mailers should be delivered within 8
bank working days after date of dispatch. The Bank will levy the service provider
at Rs.10 per day for each Debit Card delivery delayed and at Rs.5 per day for each
PIN mailer delivery delayed by the Service provider. The maximum penalty that
would be levied is 50% of cost per Debit Card for delayed delivery of Debit Cards
and 50% of cost per PIN mailer for delayed delivery of PIN mailers. Working
days are the days on which Bank's Head office is functioning.
xxvi. If there is a rise in instances of delayed delivery or continued instances of delayed
delivery (except Force Majeure), Bank may hold discussion with the Service
Provider in an endeavor to find the solution to the problem, failing which any
decision of the Bank in this regard shall be final and binding on the Service
Provider.
xxvii. Subcontracting of the procurement of said EMV Chip card plastic, Magstripe
plastic or non-Magstripe plastic, if any, shall be acceptable only from the
approved list of VISA/MasterCard/RuPay certified suppliers as per their latest
published bulletin. The prior written permission has to be obtained from IDBI
Bank before such procurement(s).
xxviii. Subcontracting of the card personalization contract assigned for the purpose of
BCP shall be acceptable only from the approved list of VISA/MasterCard/RuPay
certified suppliers as per their latest published bulletin. The prior written
permission has to be obtained from IDBI Bank.
xxix. Since procurement/printing of cards and collaterals/stationery will be done by the
Service Provider, it shall have adequate storing facilities for safe keeping of card
stock along with collaterals. Wastages if any, while printing or while stocking of
the plastics, PIN mailer, stationary etc will have to be borne by the Service
Provider.
xxx. The Embossing location should be owned or leased premises of the Service
Provider. In case of leased premises, lease period shall cover the period of the
present contract. Copy of lease agreement/property certificates should be
provided.
Page 38 of 113 IDBI BANK Ltd.
xxxi. The Service Providers should furnish Local Sales Tax Registration Number and
PAN No.
xxxii. Attested photocopies of relevant documents/certificates should be submitted as
proof in support of the claims made.
xxxiii. The Service Provider shall have
(a) Integrated capability for undertaking the activities mentioned in Scope of
Work..
(b) Adequate IT support, systems and procedures in place for loading the
encrypted data provided by IDBI Bank and convert this data into a format
capable for embossing on the cards/providing to IDBI Bank in CD or through
any other secured media as per Bank's requirement. Such conversion of data
shall be done at the expenses of the Service Provider and IDBI Bank will not
pay for such activities other than the card embossing cost agreed in this
contract;
(c) In-house facilities for ‘perfect binding’ of entire consignment;
(d) Internet site/telephone/cell phone/fax/e-mail-id and should have adequate
storage capacity;
xxxiv. The Service Provider shall be responsible for bad EMV Chip Card, Magstripe
Card or non-Magstripe cards personalization or quality of personalization not
matching the latest specifications provided by IDBI Bank and the Service
Provider shall not bill IDBI Bank for replacement of the same.
xxxv. At the end of the month, the Service Provider will be required to submit a
certificate to IDBI Bank that the confidential data provided to them has been
deleted from their system on every successful delivery of cards to the bank.
Regular data to be deleted in T + 2 days and recarding data may be deleted in 1
month.
xxxvi. The Service Provider would ensure that the misprinted and void cards are
destroyed on a daily basis and will provide an MIS on daily basis for the cards
destroyed. A certificate to this effect should be provided on a monthly basis.
xxxvii. No escalation in rates on any account will be permitted during the contract period.
xxxviii. Any damage caused to any material, wrong embossing/chip
personalization/scripting, mismatch of any card number with customer data, etc.
will render the Service Provider financially liable to IDBI Bank. In case of
deteriorated quality of Debit Cards/PIN mailers/stationery, additional penalty
equivalent to the cost of 1 Debit Card kit per debit card will be levied.
xxxix. The Service Provider will (whether or not he responds to this tender notice) treat
the details of the documents as secret and confidential.
xl. The Service Provider shall obtain all necessary local and Government approvals
and it shall abide by all local laws. The Service Provider will submit the relevant
papers as and when IDBI Bank demands the same.
xli. The Service Provider should make all necessary provisions for payment of taxes,
local levies for the premises and Statutory Payments for workers employed.
xlii. It is the sole responsibility of the Service Provider to obtain adequate insurance
cover for the infrastructure deployed for card personalization, storage of blank
Page 39 of 113 IDBI BANK Ltd.
plastic and collaterals. The insurance should cover fire, theft/burglary, all natural
calamities, infidelity, fraud, insurance during transit of raw
materials/consignments of personalized cards/PIN mailers.
xliii. The Service Provider must comply with all conditions mentioned in the tender
document. Non-compliance of any of the criteria will entail rejection of the offer
summarily.
xliv. The Service Provider shall unconditionally and irrevocably, (jointly and severally
in case of partnership concerns) indemnify IDBI Bank, its affiliates, subsidiaries,
successors, assigns, officers, directors and employees, against any claims, losses,
costs, actions, suits, damages and or otherwise arising due to any reason including
performing contract on the basis of unauthorized certificates or Service Provider's
violation or non-compliance of any directions, guidelines, policies, etc. issued by
all authorities, both regulatory / statutory and non-regulatory, and shall always
keep IDBI Bank, its affiliates, subsidiaries, successors, assigns, officers, directors
and employees, indemnified at all times, from and against all claims, losses,
damages, costs, actions, suits, compensation or expenses or otherwise, if any, that
IDBI Bank may incur by reason of any action, proceedings which may be brought
by or against or taken against IDBI Bank, by anybody including the customers for
anything of any nature whatsoever and shall not be suspended by any subsequent
following clause. This clause shall survive the termination of the Contract for any
reason whatsoever. The selected Service Provider shall execute a Deed of
Indemnity in the form as per Annexure 8.
xlv. The offer of Service Provider shall be valid for 90 days from the date of opening
of the tender.
xlvi. The Service Providers, who participate in the tender, should clearly state in their
offer letter that they have read the above terms and conditions and accept the
same.
xlvii. The Service Provider shall allow IDBI Bank, its authorized personnel, its Auditors
(Internal/External), authorized personnel from RBI/other regulatory and statutory
authorities and grant unrestricted right to Inspect and Audit the operations and
records, computer systems and related applications/operating systems/software
directly related to our services.
xlviii. IDBI Bank reserves the right to carry out the activities mentioned in Scope of
Work from any Service Provider i.e. L2/L3/L4/L5 at the next best price for period
of 3 months in case it finds that the L1 Service Provider is not in a position to
deliver the required quality/volumes. The L1 Service Provider shall reimburse the
higher difference in the billing, if any, to IDBI Bank within 30 days of raising the
demand.
xlix. The selected Service Provider shall undertake to carry out, if required, the
activities mentioned in Scope of Work at the same price and terms & conditions
for up to 90 days after expiry of the contract at the discretion of IDBI Bank.
l. In the event of termination of contract, the service provider will ensure
deletion/removal of encryption keys/any other confidential data/information from
its hardware/system in the presence of authorized bank personnel.
Page 40 of 113 IDBI BANK Ltd.
li. The Service Provider should start all the activities mentioned in Scope of Work
within 45 days of issue/acceptance of LOI and should also execute the
Contract/Agreement, Non-disclosure agreement and Deed of Indemnity and other
documents 15 days of issue/acceptance of LOI.
Page 41 of 113 IDBI BANK Ltd.
SECTION 5
MEANING OF TERMS AND CONDITIONS USED IN THE RFP / CONTRACT
1. Definitions
In this RFP/ Contract, the following terms shall have the following meanings and
shall be interpreted accordingly:
a) EMV is an acronym for “Europay, MasterCard, and Visa”.
b) NCMC is an acronym for “National Common Mobility Card”
c) QR is an acronym for “Quick Response” which is a matrix barcode
d) LOD is an acronym for “Location of Delivery”
e) CVV is an acronym for “Cardholder Verification Value”
f) IDBI Bank e-Procurement Portal/ e-Tendering Portal: An e-tendering portal of IDBI
Bank introduced for the process of e-tendering which can be accessed on
https://c1.eproc.in
g) “Artwork services” includes processing of card & stationery artworks provided by
Bank, submission of artwork to Bank for approval and final submission to respective
network-Rupay/Visa/Mastercard for approval.
h) “Applicable Law” means with respect to any person all Laws, Statutes, Treaties,
Rules, Regulations, Determinations, Orders, Notifications, Writs, Processes, Decrees,
Injunctions, Judgments or Awards of an Arbitrator, a court or any other governmental
authorities and all governmental authorisations binding upon or applicable to such
person or to any of its property or assets.
i) “Good Industry Practice” means the exercise of degree of skill, diligence and
prudence which is expected from a highly skilled experienced and internationally
recognised and reputed service provider engaged in the same type of undertaking
engaged in similar activity under similar circumstances and acting generally in
accordance with the prevailing laws, rules, regulations codes and industry standards.
j) "The Contract" means the agreement to be entered into between IDBI Bank and the
Successful Bidder as recorded in the contract form duly signed by the parties,
including all annexures, schedules, exhibits, supplements, appendices, amendments,
revisions, notations and modifications thereof as indicated / spelt out in this RFP.
k) “Bidder"/”Bidders” means company, etc., who has/have participated in the bidding
process.
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l) “Successful Bidder" means company, etc., whose Bid has been accepted by IDBI
Bank and to whom work has been awarded and shall include its authorized
representatives, successors and permitted assigns.
m) "IDBI Bank" means IDBI Bank Limited including its successors and assigns.
n) "The Contract Price" means the price/compensation, payable to the Successful Bidder
under and in accordance with the Contract, for the due performance and observance of
its contractual obligations under and in accordance with the Contract.
o) “Warranty Period” means the period of 3 years, commencing from the date of
acceptance as mentioned in the acceptance certificate issued by IDBI Bank.
p) “Acceptance of Bid” means the letter/fax or any memorandum communicating to the
Bidder the acceptance of its Bid.
q) “Acceptance Certificate” means certificate issued as per Annexure 3 on successful
completion of acceptability test, receipt of deliverables, etc, and after the IDBI Bank
(which shall not be deemed to be an obligation on the IDBI Bank) is satisfied with the
working/ performance/ delivery of Services.
r) "Confidential Information" means, (i) intellectual property information and
information relating to Intellectual Property Rights; (ii) technical or business
information or material not covered in (i); (iii) proprietary or internal information
related to the current, future and proposed products or service(s) of the Parties
including, financial information, process/flow charts, business models, designs,
drawings, data information related to products and service(s), procurement
requirements, purchasing, customers, investors, employees, business and contractual
relationships, business forecasts, business plans and strategies, information the Parties
provide regarding third parties; (iv) information disclosed pursuant to this Contract
and (v) all such other information which by its nature or the circumstances of its
disclosure is confidential.
s) “Effective Date” means the date on which, this Contract is signed and executed by the
Parties hereto. If this Contract is executed in parts, then the date on which, the last of
such Contracts is executed shall be construed to be the Effective Date.
t) “Intellectual Property Rights” means any patent, copyright, trademark, trade name,
design, trade secret, permit, service marks, brands, propriety information, knowledge,
technology, licenses, databases, computer programs, software, know how or other
form of intellectual property right, title, benefits or interest whether arising before or
after the execution of this Contract and the right to ownership and registration of these
rights.
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u) “Parties” means the IDBI Bank and the Successful Bidder and “Party” means either of
the Parties.
v) “Site” means the place in which the operations/Service(s) are to be carried out or
places approved by IDBI Bank for the purposes of the Contract together with any
other places designated in the Contract as forming part of the Site.
w) “Service(s)” means services to be performed / goods to be delivered as specified in
Scope of Work which the Successful Bidder is required to provide/deliver/procure for
IDBI Bank under and in accordance with the Contract/this RFP.
2. Interpretation
In this RFP/ in the Contract, unless a contrary intention is evident:
a. Time is the essence in the performance of the Parties’ respective obligations, if
any time period specified herein is extended, such time shall also be of the
essence.
b. The clauses / headings are for convenient reference(s) only and do not form
part of this RFP/ the Contract;
c. unless otherwise specified, a reference to a clause number is a reference to all
of its sub-clauses;
d. unless otherwise specified, a reference to a clause, sub-clause or section is a
reference to a clause, sub-clause or section of this RFP/ the Contract including
any amendments or modifications to the same from time to time;
e. a word in the singular includes plural and a word in the plural includes
singular;
f. a word importing a gender includes any other gender;
g. a reference to a person includes a partnership and a body corporate;
h. a reference to legislation includes legislation repealing, replacing or amending
that legislation;
i. where a word or phrase is given a particular meaning, it includes the
appropriate grammatical forms of that word or phrase, which have
corresponding meanings;
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j. Reasonability and materiality of "doubt" and "controversy" shall be at the sole
discretion of IDBI Bank.
k. The words not expressly defined herein shall have meanings ascribed to them
in the General Clauses Act, 1897 or such other relevant applicable law as
amended from time to time.
l. In case of a difference of opinion on the part of the Bidder in comprehending
and /or interpreting any clause / provision of this RFP after submission of the
Bid, the interpretation by IDBI Bank and decision of IDBI Bank in this behalf
shall be final, conclusive and binding on the Bidder(s).
3. Conditions Precedent
a) The Contract is subject to the fulfilment of the following conditions precedent by the
Bidder.
i. Furnishing of an unconditional and irrevocable performance bank guarantee/
performance security as per the format given in Annexure 7.
ii. Execution of a Deed of Indemnity as per format given in Annexure 8.
iii. Furnishing solvency certificate and certificate confirming that there are no
vigilance or court cases threatened or pending against the Bidder.
iv. Obtaining of all statutory, regulatory and other permissions, approvals, consents
and no-objections, if any, required under applicable laws or RBI or any other
regulatory body or otherwise for the performance/ delivery of the Service(s) under
and in accordance with the Contract and this RFP.
v. Furnishing of Non-Disclosure agreement, Information Security Certificate and
Pre-Integrity pact as given in the annexures herein
vi. Furnishing of such other documents as IDBI Bank may specify, including but not
limited to definitive documents.
4. Standard of Performance
The Successful Bidder shall perform/ deliver the Service(s) and carry out its
obligations under the Contract/ this RFP with due diligence, efficiency and economy,
in accordance with generally globally accepted techniques and practices used in
industry and with professional engineering standards recognized by the international
professional bodies. The Successful Bidder shall safeguard IDBI Bank's legitimate
interests in any dealing with third parties.
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5. Use of Contract Documents & Information
The Successful Bidder shall not, without IDBI Bank's prior written consent, make use
of any document, data or information etc., enumerated in this RFP, save and except
for due performance and observance of the Contract and/or this RFP. It is hereby
clarified that the Bidder (including Successful Bidder) shall share/ disseminate
document, data or information etc. with/ to its employees/ authorized officers/
personnel etc. only for the purpose of this RFP/ Contract strictly on need to know
basis.
Any document, other than the Contract itself, enumerated in this RFP shall remain the
property of IDBI Bank and shall be returned (in all copies) to IDBI Bank on
completion of the Successful Bidder's performance under and in accordance with the
Contract, if so required by IDBI Bank.
The Successful Bidder shall execute the Non-Disclosure Agreement simultaneously
at the time of execution of the Contract in the format as given in Annexure 9. The
Successful Bidder shall not, without IDBI Bank's prior written consent, disclose the
Contract, or any provision thereof to any person other than a person employed by the
Successful Bidder in the performance of the Contract. Disclosure to any such
employed person shall be made in utmost confidence and shall extend only so far as
may be necessary and relevant for purpose of such performance and shall be subject
to the terms and conditions of the Non-Disclosure Agreement.
6. Indemnity
The Successful Bidder shall execute and furnish to IDBI Bank, a deed of indemnity
in favour of the IDBI Bank in a form and manner, as given in Annexure 8,
indemnifying the IDBI Bank its directors, employees, agents, its affiliates,
subsidiaries, successors, assigns and representatives from and against any costs, loss,
damages, expense, claims, litigations(including legal fees and expenses incurred by
the Bank), suits, actions, judgments, and or otherwise including but not limited to
those from third parties or liabilities of any kind howsoever suffered, arising out of or
incurred inter alia during and after the Contract period including but not limited to
third-party claims due to infringement of patent, trademark, Intellectual Property
Rights, copy-rights or industrial drawings and designs arising from use of the Services
or any part thereof and/or otherwise; at law or in equity. The provisions under this
clause shall survive the termination of the Contract.
7. Warranty
Any defects/ deficiency noticed in the Services supplied shall be reworked and/or
replaced promptly by the Successful Bidder with defect-free components free-of-cost.
8. Contract Amendments
No variation in or modification of the terms of the Contract shall be made except by
Page 46 of 113 IDBI BANK Ltd.
written mutual consent signed by both the Parties i.e. the Successful Bidder and IDBI
Bank. The Successful Bidder, however, agrees it shall be bound to amend the
Contract, if so required by IDBI Bank, for giving effect to any amendment,
modification etc. in the applicable laws including but not limited to
amendment/modification etc. in the Reserve Bank of India Act, 1934/ the Banking
Regulations Act, 1949 and/or to give effect to any modifications, amendments or
fresh guidelines issued/imposed by RBI.
9. Delay in the Successful Bidder’s Performance
Performance of the Contract shall be made by the Successful Bidder strictly in
accordance with the time schedule specified by IDBI Bank. Time is of the essence of
Contract.
Any delay by the Successful Bidder in the performance of its contractual obligations,
which the IDBI Bank in its sole discretion may adjudge, shall render the Successful
Bidder liable to any or all the following sanctions:
i. Forfeiture of its performance guarantee/performance security
ii. Imposition of liquidated damages/penalty, and/or
iii. Termination of the Contract for default
If, at any time during performance of the Contract, the Successful Bidder or its
consortium members encounter conditions impeding timely completion of the
Service(s) under the Contract and performance/delivery of Service(s), the Successful
Bidder shall promptly notify IDBI Bank in writing of the fact of the delay, its likely
duration and its causes. As soon as practicable after receipt of the Successful Bidder
notice, IDBI Bank shall evaluate the situation and may at its sole discretion extend
the Successful Bidder time for performance, in which case, the extension shall be
ratified by the Parties by amendment of the Contract.
10. Quality Check
a) IDBI Bank reserves the right to evolve a procedure of quality checking to ensure that
the Services are according to the prescribed specifications and standards.
b) Nothing stated herein above shall in any way release or discharge the Successful
Bidder from any warranty or other obligations / liabilities under and in accordance
with the Contract.
c) On successful completion of quality check, receipt of deliverables, etc, and after
IDBI Bank (which shall not be deemed to be an obligation on the IDBI Bank) is
satisfied; the Acceptance Certificate in the format given in Annexure 3 will be
issued by IDBI Bank. The date on which such certificate is signed shall be deemed to
be the date of successful commissioning of Services.
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11. Payment Terms
a) It is mandatory that the bills being submitted should be accompanied by the
break-up of cost of each component of the services offered such as Blank Plastic,
Personalization Cost, Outer envelope, Inner envelope, Card Mailer, Terms and
Conditions booklet, Debit Card Usage Guide, PIN Mailer printing and Dispatch
as per the format provided in Annexure 10 so that we can check the quantity of
each of the items.
b) The bills submitted by the vendor will have to be necessarily in the format
indicated in Annexure 16 for 4 categories- New, Replacement, Renewal,
Recarding & Dispatch.
c) All the undisputed payments to the Successful Bidder shall be subject to the
performance/ delivery of the Services to the satisfaction of IDBI Bank for this
purpose.
d) Penalties / liquidated damages, if any, shall be deducted from the invoice value.
e) The final quoted price would be exclusive of all applicable taxes, duties and
octroi which are strictly statutory in nature.
f) Notwithstanding anything contained in this RFP/ the Contract or in any other
document(s)
i. under no circumstances IDBI Bank shall be liable to the Successful Bidder
and/or its employees/personnel/representatives/agent etc. for direct, indirect,
incidental, consequential, special or exemplary damages arising from
termination of the Contract;
ii. IDBI Bank shall not have any liability whatsoever in case of any third party
claims, demands, suit, actions or other proceedings against the Successful
Bidder or any other person engaged by the Successful Bidder in the course of
performance of the Service.
iii. IDBI Bank reserves the rights to dispute/deduct payment/withhold
payments/further payment due to the Successful Bidder under the Contract, if
the Successful Bidder has not performed or rendered the Services in
accordance with the provisions of the Contract which the IDBI Bank at its sole
discretion adjudge.
iv. Successful Bidder shall permit IDBI Bank to hold or deduct the amount from
invoices, for non-performance or part performance or failure to discharge
obligations under the Contract.
g) It is clarified that any payments of the charges made to and received by
authorised Successful Bidder personnel shall be considered as a full discharge of
IDBI Bank’s obligations for payment under the Contract.
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h) No Advance will be paid. However, IDBI Bank may choose to pay the debit card
production charges on monthly basis and the dispatch charges after submission of
penalty details at it’s discretion. The dispatch charges will be paid only after
submission of penalty data and the onus is on the Successful Bidder to submit the
same as early as possible.
i) The payments will be on monthly billing basis and will be settled within 30 days
of receipt of invoice/bills with complete details.
j) All taxes and levies shall be deducted at source as per applicable/current tax rate
while making any payment, unless the Service Provider produces the certificates
to the contrary from the Income Tax authorities.
k) No order or bill payment on sister concern/associate company would be released
by IDBI Bank.
12. Resolution of Disputes
The Parties shall use their best efforts to settle amicably all disputes arising out of
or in connection with the Contract in the following manner:
a. The Party raising the dispute shall address to the other Party a notice requesting an
amicable settlement of the dispute within 7 (seven) days of receipt of the notice.
b. The matter will be referred for negotiation between an official in grade AGM and
above of IDBI Bank and a senior official of the Successful Bidder. The matter shall
then be resolved by them and the agreed course of action documented within a further
period of 7 days.
The Parties agree that any dispute between the Parties, which cannot be settled by
negotiation in the manner, described above, may be resolved exclusively by
arbitration and such dispute may be submitted by either Party to arbitration within 10
days of the failure of negotiations. Arbitration shall be held in Mumbai, India and
conducted in accordance with the provision of Arbitration and Conciliation Act, 1996
or any statutory modification or re-enactment thereof. Each Party to the dispute shall
appoint 1 arbitrator each and the two arbitrators shall jointly appoint the third or the
presiding arbitrator. In case, the Successful Bidder fails to appoint its arbitrator or any
conflict in the appointment of the arbitrator, sole arbitrator appointed by IDBI Bank
will arbitrate the matter and decision of such arbitrator shall be binding on the parties.
The arbitration proceedings shall be conducted at Mumbai and shall be conducted in
English language. Subject to the above, the courts of law at Mumbai alone shall have
the jurisdiction in respect of all matters connected with the Contract. The arbitration
award shall be final, conclusive and binding upon the Parties and judgment may be
entered thereon, upon the application of either Party to a court of competent
jurisdiction. Each Party shall bear the cost of preparing and presenting its case, and
Page 49 of 113 IDBI BANK Ltd.
the cost of arbitration, including fees and expenses of the arbitrators, shall be shared
equally by the Parties unless the award otherwise provides.
The Successful Bidder shall not be entitled to suspend the Service(s) or the
completion of the job, pending resolution of any disputes between the Parties and
shall continue, at the sole discretion of IDBI Bank, to render the Service(s) in
accordance with the provisions of the Contract notwithstanding the existence of any
dispute between the Parties or the subsistence of any arbitration or other proceedings.
The governing law shall be Indian Law.
The provision under this section shall survive the Contract.
13. Audit and Inspection
Successful Bidder undertakes to promptly produce all records and information
relating to the Contract/this RFP for the purpose of inspection and audit of IDBI
Bank. Successful Bidder shall provide access, to officers / employees /
representatives / agents or auditors of the Bank to the premises / places where such
records are kept / maintained. The Bank shall provide 7 days notice to Successful
Bidder before carrying out the said inspection or audit.
The Successful Bidder agrees to allow officers of IDBI Bank to inspect and make
copies at their own cost, of the records relating to the Services performed/delivered
by the Successful Bidder, maintained by Successful Bidder pursuant to the
Contract/this RFP.
In regards to the above, the Regulators and Government Authorities including RBI
officials shall be entitled to conduct audits of the Successful Bidder at any point of
time.
14. ‘NO CLAIM’ Certificate
The Successful Bidder shall not be entitled to make any claim, whatsoever, against
IDBI Bank, under or by virtue of or arising out of, the Contract, nor shall IDBI Bank
entertain or consider any such claim, if made by the Successful Bidder after he has
signed a ‘No Claim’ Certificate in favour of IDBI Bank in such forms as shall be
required by IDBI Bank after the delivery/ performance of Services are finally
accepted. Format of certificate will be shared with successful bidder.
15. Survival
Any provision of the Contract/ this RFP (if any) which, either expressly or by
implication, survive the termination or expiry of the Contract, shall be complied with
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by the Parties including that of the provisions of arbitration, indemnity,
confidentiality, non-disclosure in the same manner as if the Contract/ RFP is valid,
subsisting and in full force and effect.
The provisions of the clauses of the Contract/ RFP in relation to documents, data,
processes, property, Intellectual Property Rights, indemnity, publicity and
confidentiality and ownership survive the expiry or termination of the Contract/ this
RFP and in relation to confidentiality, the obligations continue to apply unless IDBI
Bank notifies the Bidder(s) (including Successful Bidder) of its release from those
obligations.
16. No Agency
The Service(s) of the Successful Bidder herein shall not be construed as any agency
of IDBI Bank and there shall be no principal agency relationship between IDBI Bank
and the Successful Bidder in this regard.
17. No Set-off, counter-claim and cross claims.
In case the Successful Bidder has any other business relationship with IDBI Bank, no
right of set-off, counter-claim and cross-claim and /or otherwise will be available to
the Successful Bidder. However, IDBI Bank shall have such rights against the
Successful Bidder.
18. Key Performance Measurements
Unless specified by IDBI Bank to the contrary (in writing), the Successful Bidder
shall perform the Service(s) and carry out the Service(s) under and in accordance
with the terms of the Contract and/or RFP.
19. Commencement and Progress
The Successful Bidder shall proceed to carry out the Service(s) with diligence and
care in accordance with any stipulation as to the time, manner, mode, and method of
execution contained in the Contract/ RFP and shall meet the standards of good
industry practice.
20. Successful Bidder Integrity:
The Successful Bidder is responsible for and obliged to conduct all contracted
activities strictly in accordance with Contract using state-of-the-art methods and
economic principles and exercising all means available to achieve the performance
specified in the Contract and adhere to the Scope of Work stipulated in the RFP.
21. Start of Installation:
Prior to taking up installation of any major component of work, the Successful
Bidder shall submit to IDBI Bank his proposed procedures.
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22. Contract Prices and Period
Save and except as otherwise provided herein, prices payable to the Successful
Bidder as stated herein/ in the Contract shall be firm and not subject to adjustment
and /or variation during performance of the Contract, irrespective of reasons
whatsoever, including exchange rate fluctuations, changes in taxes, duties, levies,
charges, etc. Further, IDBI Bank shall be entitled to make adjustment in the payment
of Contract price in the event of levying liquidated damages and/or penalty on the
Successful Bidder.
IDBI Bank can award the Contract to one or more than one Bidder(s) on basis of
technical and commercial evaluation for the same Service(s).
The LOI issued to the successful Service Provider would need to be accepted within
7 days from the date of issue of the offer. In case the selected Service Provider does
not accept/respond within 7 days, the said offer shall stand cancelled and it will be
passed on to L2/L3/L4/L5 Service Providers, at the Bank’s discretion.
The term of the contract with the successful bidder will be for 3 years (with the same
terms and conditions)The said contract may be extended for a further period at IDBI
Bank’s discretion.
23. Representations and Warranties
In order to induce IDBI Bank to enter into the Contract, the Bidder hereby represents
and warrants as of the date hereof, which representations and warranties shall survive
the term and termination hereof, the following:
a) That the Bidder is a company which has the requisite qualifications, skills,
experience and expertise in providing the Service(s), the technical know-how and the
financial wherewithal, the power and the authority to enter into the Contract and
provide the Service(s) sought by IDBI Bank.
b) That the Bidder is not involved in any major litigation and no litigation or
investigation is threatened against the Bidder. That the existing or threatened
litigations or investigations do not have an impact of affecting or compromising the
performance and delivery of Service(s) under the Contract.
c) That the representations made by the Bidder in its Bid are and shall continue to
remain true and fulfil all the requirements as are necessary for executing the duties,
obligations and responsibilities as laid down in the Contract and RFP and unless
IDBI Bank specifies to the contrary, the Bidder shall be bound by all the terms of the
Bid. The Bidder has not suppressed any information, which is within the knowledge
of the Bidder.
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d) That the Bidder meets the requisite eligibility criteria as set out hereinabove and has
the requisite professional skills, personnel and resources/authorizations that are
necessary for providing / rendering all such Service(s) as are necessary to perform its
obligations under the Bid and this Contract
e) That the Bidder shall ensure that all assets including but not limited to software’s,
licenses, databases, documents, etc. developed, procured, deployed and created
during the term of the Contract are duly maintained and suitably updated, upgraded,
replaced with regard to contemporary and statutory requirements.
f) That the Bidder shall use such assets of IDBI Bank as IDBI Bank may permit for the
sole purpose of execution of its obligations under the terms of the Bid, or the
Contract. The Bidder shall however, have no claim to any right, title, lien or other
interest in any such property, and any possession of property for any duration
whatsoever shall not create any right in equity or otherwise, merely by fact of such
use or possession during or after the term hereof.
g) That the Bidder shall procure all the necessary permissions and requisite authorities
approvals, consents, no objections and licenses for use of various software and any
copyrighted process/product free from all claims, titles, interests and liens thereon,
and shall keep IDBI Bank, its directors, officers, employees, representatives,
consultants and agents indemnified in relation thereto.
h) That all the representations and warranties as have been made by the Bidder with
respect to its Bid and the Contract, are true and accurate, and shall continue to remain
true and accurate through the term of the Contract.
i) That the execution of the Service(s) herein is and shall be strictly in accordance and
in compliance with all applicable laws, as amended from time to time, the regulatory
framework governing the same and the good industry practice.
j) That there are – (a) no legal proceedings pending or threatened against Bidder or any
sub Bidder/third party or its team which adversely affect/may affect performance
under the Contract; and (b) no inquiries or investigations have been threatened,
commenced or pending against the Bidder or any sub-Bidder / third party or its team
members by any statutory or regulatory or investigative agencies.
k) That the Bidder has the corporate power to execute, deliver and perform the terms
and provisions of the Contract and has taken all necessary corporate action to
authorize the execution, delivery and performance by it of the Contract.
l) That all the conditions precedent under the Contract has been complied.
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m) That neither the execution and delivery by the Bidder of the Contract nor the
Bidder’s compliance with or performance of the terms and provisions of the Contract
(i) will contravene any provision of any applicable laws or any order, writ, injunction
or decree of any court or governmental authority binding on the Bidder (ii) will
conflict or be inconsistent with or result in any breach of any or the terms, covenants,
conditions, provisions or stipulations of, or constitute a default under any agreement,
contract or instrument to which the Bidder is a party or by which it or any of its
property or assets is bound or to which it may be subject or (iii) will violate any
provision of the Constitutional Documents (if applicable) of the Bidder.
n) That the Bidder certifies that all registrations, recordings, filings and notarizations of
the Contract and all payments of any tax or duty, including without limitation stamp
duty, registration charges or similar amounts which are required to be effected or
made by the Bidder which is necessary to ensure the legality, validity, enforceability
or admissibility in evidence of the Contract have been made by him/her/it.
o) That the Bidder confirms that there has not and shall not occur any execution,
amendment or modification of any agreement/contract without the prior written
consent of IDBI Bank, which may directly or indirectly have a bearing on the
Contract or Service(s).
p) That the Bidder owns, has license to use or otherwise has the right to use, free of any
pending or threatened liens or other security or other interests all Intellectual Property
Rights, which are required or desirable for the Service(s) and the Bidder does not, in
carrying on its business and operations, infringe any Intellectual Property Rights of
any person. None of the Intellectual Property or Intellectual Property Rights owned
or enjoyed by the Bidder or which the Bidder is licensed to use, which are material in
the context of the Bidder’s business and operations are being infringed nor, there is
any infringement or threatened infringement of those Intellectual Property or
Intellectual Property Rights licensed or provided to the Bidder by any person. All
Intellectual Property Rights (owned by the Bidder or which the Bidder is licensed to
use) are valid and subsisting. All actions (including registration, payment of all
registration and renewal fees) required to maintain the same in full force and effect
have been taken thereon and shall keep IDBI Bank, its directors, officers, employees,
agents, representatives and consultants indemnified in relation thereto.
24. Confidentiality :
1) The Bidder agrees that they shall hold in trust any Confidential Information
received by them , under the Contract, and the strictest of confidence shall be
maintained in respect of such Confidential Information. The Bidder also agrees:
a) to maintain and use the Confidential Information only for the purposes of the
Contract and only as permitted herein;
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b) to make copies of only such documents/paper as specifically authorized by the
prior written consent of the Bank and with the same confidential or proprietary
notices as may be printed or displayed on the original;
c) to restrict access and disclosure of Confidential Information to such of their
employees, agents, vendors, and Bidders strictly on a "need to know" basis, to
maintain confidentiality of the Confidential Information disclosed to them in
accordance with this Clause and
d) to treat Confidential Information as confidential for a period of 2 years from the
date of receipt. In the event of earlier termination of the Contract, the Bidder
hereby agrees to maintain the confidentiality of the Confidential Information for a
further period of 2 years from the date of such termination.
2) Confidential Information in oral form must be identified as confidential at the time
of disclosure and confirmed as such in writing within 10 days of such disclosure.
Confidential Information does not include information which:
a) the Bidder knew or had in its possession, prior to disclosure, without limitation
on its confidentiality;
b) is independently developed by the Bidder without breach of the Contract/ this
RFP ;
c) information in the public domain as a matter of law;
d) is received from a third party not subject to the obligation of confidentiality
with respect to such information;
e) is released from confidentiality with the written consent of the Bank .
The Bidder shall have the burden of proving that Clauses (a) and (b) above are applicable
to the information in the possession of them. .
Notwithstanding the foregoing, the Parties acknowledge that the nature of the Service(s)
to be performed under this Contract may require the Successful Bidder's personnel to be
present on premises of IDBI Bank or may require the Successful Bidder's personnel to
have access to computer networks and databases of IDBI Bank while on or off-premises
of IDBI Bank. It is understood that it would be impractical for IDBI Bank to monitor all
information made available to the Successful Bidder under such circumstances and to
provide notice to the Successful Bidder of the confidentiality of all such information.
Therefore, the Successful Bidder agrees that any technical or business or other
information of IDBI Bank that the Successful Bidder’s personnel, sub Bidders, or agents
acquire while on the IDBI Bank's premises, or through access to IDBI Bank's computer
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systems or databases while on or off IDBI Bank's premises, shall be deemed Confidential
Information.
Confidential Information shall at all times remain the sole and exclusive property of IDBI
Bank. Upon termination of the Contract, Confidential Information shall be returned to
IDBI Bank or destroyed, if incapable of return. The destruction shall be witnessed and so
recorded, in writing, by an authorized representative of each of the Parties. Nothing
contained herein shall in any manner impair rights of IDBI Bank in respect of the
Service(s), documents etc.
In the event that the Bidder here to become legally compelled to disclose any Confidential
Information, the Bidder shall give sufficient notice to IDBI Bank to enable IDBI Bank to
prevent or minimize to the extent possible, such disclosure. The Bidder shall not disclose
to a third party any Confidential Information or the contents of the Contract without the
prior written consent of IDBI Bank . The obligations of this Clause shall be satisfied by
handling Confidential Information with the same degree of care, which the Bidder applies
to its own similar confidential information but in no event less than reasonable care. The
obligations of this Clause shall survive the expiry, cancellation or termination of the
Contract till such Confidential Information enters public domain or as stated above.
Reverse Engineering
The Successful Bidder acknowledges that during the course of performance of
Services/its obligations under the Contract/RFP, it may get an access to the software(s)
owned by /licensed to IDBI Bank. Successful Bidder warrants that it shall use such
software only for the purpose of the Contract/this RFP and shall not do the following
(a) reverse engineer, decompile, decode, decrypt, disassemble, or in any way derive its
source code;
(b) modify, translate, adapt, alter, or create derivative works from it;
(c) copy, distribute, publicly display, transmit, sell, rent, lease or otherwise exploit it; or
(d) distribute, sublicense, rent, lease, loan it to any third party
25. Termination
IDBI Bank may terminate the Contract by giving Successful Bidder, a prior and
written notice of 30(thirty) days indicating its intention to terminate the Contract
under the following circumstances:
i. Where it comes to IDBI Bank's attention that the Successful Bidder (or the
Bidder’s team/its personnel/agents/servants etc.) is in a position of actual conflict
of interest with the interests of IDBI Bank, in relation to any of terms of the
Bidder’s bid or the Contract.
ii. Where the Successful Bidder’s ability to survive as an independent corporate
entity is threatened or is lost owing to any reason whatsoever, including inter-alia
Page 56 of 113 IDBI BANK Ltd.
the filing of any bankruptcy proceedings against the Successful Bidder, any failure
by the Successful Bidder to pay any of its dues to its creditors, the institution of
any winding up proceedings against the Successful Bidder or the happening of any
such events that are adverse to the commercial viability of the Successful Bidder.
In the event of the happening of any events of the above nature, IDBI Bank shall reserve
the right to take any steps as are necessary, to ensure the effective transition of the
Service(s) to the next successor Bidder, and to ensure business continuity.
Termination for Insolvency: IDBI Bank may at any time terminate the Contract by
giving written notice of 30(thirty) days to the Successful Bidder, indicating its intention
to terminate the Contract without compensation to the Successful Bidder, if the
Successful Bidder becomes bankrupt or otherwise insolvent, provided that such
termination will not prejudice or affect any right of action or remedy which has accrued
or will accrue thereafter to IDBI Bank.
Termination for Default: IDBI Bank, without prejudice to any other right or remedy for
breach of Contract, by a written notice of default sent to the Successful Bidder, may
terminate the Contract in whole or in part.
Termination for Deficiency: In case of deficiency of services Bank reserves the right to
terminate the contract with 30 (thirty) days' notice. It also reserves right to recover the
liquidated damages from the performance security/guarantee or any amount payable by
IDBI Bank to the Successful Bidder.
Termination for other than Default: IDBI Bank, without prejudice to any other right or
remedy and without assigning any reason, may at its sole discretion, serve upon the
Successful Bidder a written notice of 3 months, indicating its intention to terminate the
Contract and may terminate the Contract in whole or in part without being liable or
responsible to the Bidder in any manner whatsoever.
Force Majeure:
The Bidder shall not be liable to the extent that its delay in performance or
other failure to perform its obligations under the contract is the result of an
event of force Majeure. For purposes of this Clause, "Force Majeure" means
an event beyond control of the Successful Bidder and not involving the
Successful Bidder's fault or negligence and not foreseeable. Such events may
include, Acts of God or of public enemy, acts of Government of India in their
sovereign capacity, acts of war, fires, floods, pandemic/epidemic, freight
embargoes and power failure. If a Force Majeure situation arises, the
Successful Bidder shall promptly notify IDBI Bank immediately in writing of
such happening and also submit all necessary proof to the satisfaction of IDBI
Bank and the time when the Successful Bidder is likely to resume its
Page 57 of 113 IDBI BANK Ltd.
obligations. IDBI Bank shall decide the happening of the Force Majeure and
the decision of IDBI Bank shall be final, conclusive and binding on the
Successful Bidder. Unless otherwise directed by IDBI Bank in writing, the
Bidder shall continue to perform its obligations under the Contract as far as it
is reasonably practical, and shall seek all reasonable alternative means for
performance not prevented by the Force Majeure event. The decision of IDBI
Bank in deciding whether the event is force majeure or not is at the sole
discretion of IDBI Bank and binding on the Successful Bidder. In such a
case, the time for performance shall be extended by IDBI Bank (but shall not
be bound to) by a period(s) not less than the duration of such delay. If the
duration of delay continues beyond a period of one month, IDBI Bank and the
Successful Bidder shall hold consultations with each other in an endeavor to
find a solution to the problem and in the event of not finding a solution, IDBI
Bank shall be entitled to terminate the Contract without being responsible or
liable to any damages. Notwithstanding the above, decision of IDBI Bank
shall be final and binding upon the Successful Bidder.
26. Consequences of Termination
a) In the event of termination of the Contract due to any cause whatsoever, [whether
consequent to the stipulated term of the Contract or otherwise], IDBI Bank shall be
entitled to impose any such obligations and conditions and issue any clarifications as
may be necessary to ensure an efficient transition and effective business continuity of
the Service(s) which the Successful Bidder shall be obliged to comply with and take
all available steps to minimize loss resulting from that termination/breach, and
further allow the next successor Bidder to take over the obligations of the erstwhile
Successful Bidder in relation to the execution/continued execution of the scope of the
Contract.
b) In the event of termination of the Contract due to efflux of time where the term is not
extended by IDBI Bank, the Successful Bidder shall be obliged to provide all such
assistance to the next successor Bidder or any other person as may be required and as
IDBI Bank may specify including training, where the successor(s) is a
representative/personnel of IDBI Bank, to enable the successor to provide adequately
the Service(s) hereunder, even where such assistance is required to be rendered for a
reasonable period that may extend beyond the term/earlier termination hereof.
c) Where the termination of the Contract is prior to its stipulated term on account of a
default on the part of the Successful Bidder or due to the fact that the survival of the
Successful Bidder as an independent corporate entity is threatened/has ceased, IDBI
Bank shall pay the Successful Bidder for that part of the Service(s) which have been
authorized by IDBI Bank and satisfactorily performed by the Successful Bidder up to
the date of termination. Without prejudice to any other rights, IDBI Bank may retain
such amounts from the payment due and payable by IDBI Bank to the Successful
Page 58 of 113 IDBI BANK Ltd.
Bidder as may be required to offset any losses caused to IDBI Bank as a result of any
act/omissions of the Successful Bidder. In case of any loss or damage due to default
on the part of the Successful Bidder in performing Services or any failure to perform
any of its obligations under the Contract, the Successful Bidder shall compensate
IDBI Bank for any such loss, damages or other costs, incurred by IDBI Bank.
Additionally, the sub Bidder (if any) other members of its team shall continue to
perform all its obligations and responsibilities under the Contract in an identical
manner as were being performed hitherto before in order to execute an effective
transition and to maintain business continuity. All permitted third parties shall
continue to perform all / any functions as stipulated by IDBI Bank and as may be
proper and necessary to execute the Service(s) under the Contract in terms of the
Successful Bidder’s bid and the Contract.
d) Nothing herein shall restrict the right of IDBI Bank to invoke the performance bank
guarantee and/or other guarantees, securities furnished, enforce the Deed of
Indemnity and pursue such other rights and/or remedies that may be available to
IDBI Bank under law or otherwise.
e) The termination hereof shall not affect any accrued right or liability of either Party
nor affect the operation of the provisions of the Contract that are expressly or by
implication intended to come into or continue in force on or after such termination.
f) In the event of termination of this Contract for any reason whatsoever, IDBI Bank
shall have the right to publicize such termination to caution the customers/public
from dealing with the Successful Bidder.
27. Relationship between the Parties:
Nothing in the Contract constitutes any fiduciary relationship between IDBI Bank
and Successful Bidder/its team or any relationship of employer - employee, principal
and agent, or partnership, between IDBI Bank and the Successful Bidder.
No Party has any authority to bind the other Party in any manner whatsoever, except
as agreed under the terms of the Contract.
IDBI Bank has no obligation to the Successful Bidder’s except as agreed under the
terms of the Contract.
All employees/personnel/ representatives/agents etc., engaged by the Successful
Bidder for performing its obligations under the Contract/RFP shall be in sole
employment of the Successful Bidder and the Successful Bidder shall be solely
responsible for their salaries, wages, statutory payments etc. Under no
circumstances, shall IDBI Bank be liable for any payment or claim or compensation
Page 59 of 113 IDBI BANK Ltd.
(including but not limited to any compensation on account of any injury / death /
termination) of any nature to the employees/personnel/representatives/agent etc. of
the Successful Bidder.
The Successful Bidder shall disclose to IDBI Bank in writing, all actual and potential
conflicts of interest that exist, arise or may arise (either for the Successful Bidder or
its team/agents/representatives/personnel etc.) in the course of performing the
Services as soon as practical after it becomes aware of that conflict.
The Successful Bidder shall not make or permit to be made a public announcement or
media release about any aspect of the Contract unless IDBI Bank first gives the
Successful Bidder its prior written consent
28. Conflict of interest :
The Successful Bidder shall disclose to IDBI Bank in writing, all actual and
potential conflicts of interest that exist, arise or may arise (either for the Successful
Bidder or its team/agents/representatives/personnel etc.) in the course of performing
the Services as soon as practical after it becomes aware of that conflict.
29. Fraud and Corrupt Practice :
(a) The Bidder and their respective officers, employees, agents and advisers
shall observe the highest standard of ethics during the bidding process and
during the execution and continuance of the Contract. Notwithstanding
anything to the contrary contained herein, the Bank shall reject the bid
without being liable in any manner whatsoever to the Bidder if it
determines that the Bidder has, directly or indirectly or through an agent,
engaged in corrupt/fraudulent/coercive/undesirable or restrictive practices
in the bidding process.
(b) Without prejudice to the rights of the Bank, if a Bidder is found by the
Bank to have directly or indirectly or through an agent, engaged or
indulged in any corrupt / fraudulent / coercive / undesirable or restrictive
practices during the bidding process, such Bidder shall not be eligible to
participate in any RFP issued by the Bank during a period of 2 (two) years
from the date if such Bidder is found by the Bank to have directly or
indirectly or through an agent, engaged or indulged in any corrupt/
fraudulent/ coercive/ undesirable or restrictive practices, as the case may
be.
(c) For the purposes of this Clause, the following terms shall have the
meaning hereinafter, respectively assigned to them:.
(i) "Corrupt practice" means the offering, giving, receiving, or
soliciting, directly or indirectly, of anything of value to influence the
Page 60 of 113 IDBI BANK Ltd.
actions of any person connected with the bidding process.
(ii) "Fraudulent practice" means a misrepresentation or omission of
facts or suppression of facts or disclosure of incomplete facts, in order
to influence the bidding process to the detriment of the Bank and
includes collusive practice among bidders (prior to or after bid
submission) designed to established bid prices at artificial non-
competitive levels and to deprive the bank of the Benefits of free and
open competition.
(iii) "Coercive practice" means impairing or harming or threatening to
impair or harm, directly or indirectly, any person or property to
influence any person's participation or action in the bidding process;
(iv) "Undesirable practice" means (i) establishing contact with any
person connected with or employed or engaged by the Bank with the
objective of canvassing, lobbying or in any manner influencing or
attempting to influence the bidding process; or (ii) having a Conflict
of Interest; and
(v) "Restrictive practice" means forming a cartel or arriving at any
understanding or arrangement among Bidders with the objective of
restricting or manipulating a full and fair competition in the bidding
process.
30. Publicity :
The Successful Bidder shall not make or permit to be made a public announcement
or media release about any aspect of the Contract unless IDBI Bank first gives the
Successful Bidder its prior written consent.
31. No Assignment
The Contract cannot be transferred or assigned by the Successful Bidder without the
prior written approval of IDBI Bank.
Page 61 of 113 IDBI BANK Ltd.
32. Entire Contract
The terms and conditions laid down in this RFP, the Contract and all annexures
thereto shall be read in consonance with and form an integral part of the Contract.
The Contract supersedes any prior contract, understanding or representation of the
Parties on the subject matter.
33. Governing Law
The Contract and any non-contractual obligations arising out of or in connection with
the Contract shall be governed by the laws of Republic of India. This provisions shall
survive the Contract.
34. Jurisdiction of Courts
The courts at Mumbai shall have non-exclusive jurisdiction to determine any
proceeding in relation to the Contract/this RFP. The provisions shall survive the
Contract.
35. Suspension of Payment to the Successful Bidder
IDBI Bank may by a written notice of suspension, suspend all payments to the
Successful Bidder under the Contract, if the Successful Bidder fails to perform any of
its obligations under the Contract, (including the carrying out of the Services)
provided that such notice of suspension:
i. Shall specify the nature of the failure and
ii. Shall request the Successful Bidder to remedy such failure within a specified
period from the date of issue of such notice of suspension.
36. Period of Contract
The contract will be for a period of 3 years subject to extension by IDBI Bank at its
sole discretion.
Page 62 of 113 IDBI BANK Ltd.
SECTION 6
BIDDER INFORMATION
(TO BE FURNISHED ALSO FOR EACH SUBCONTRACTOR SEPARATELY)
Name of the Company/Firm
Postal Address
Address of Registered Office
Telephone, Fax, Mobile numbers of key Executives/Directors
E-mail address
Year of commencement of business
Certifications
Staff – Technical support
Staff – Software development
Whether for the process of Management Services of Debit Cards, the Bidder / any of its associates, have ever been cautioned/ reprimanded/blacklisted or have had its contract revoked / terminated by any concern to which it was under contract for supply of cards, or by any regulatory or statutory body or RBI or the Indian Banks Association (IBA) etc. Please provide the details.
Name, Designation, Tel No, email of the authorised official submitting the RFP
KEY / SENIOR OFFICIALS / DIRECTORS
Sr. No.
Name Designation Qualification With the Company since
Line of Experience
FINANCIAL INDICATORS (Rs in crores) (Financial year wise)
Item 2015-16 2016-17 2017-18
Turnover from Business in India
Profit after Tax from Business in India
Page 63 of 113 IDBI BANK Ltd.
ANNEXURE - 1
CONTENTS AND FORMAT OF TECHNICAL BID
The major sections of the proposal should be organized as follows:
Introduction
This section should provide a brief write-up about the proposal, Bidder
Bidder Information
This section should provide all the relevant information about the Bidder,
including the required Bidder information (Section 6 of the RFP).
Product Information
This section should provide product brochures, product technical specifications,
pamphlets, etc..
Maintenance & Support
This section should discuss the Maintenance & Support methodology to be
adopted by the Bidder.
List of documents/ enclosures
Documents, other than the commercial documents, that must be submitted with
the proposal are the following:-
a) Bidder’s constitution documents like Articles of Association & Memorandum
of Association / Partnership Deed / Proprietorship registration document etc.
or any other related document specified by the Bank.
b) Covering letter as mentioned in Annexure 2.
c) Undertaking letter as mentioned in Annexure 5.
d) Unconditional Acceptance of Terms & Conditions of the RFP as mentioned in
Annexure 11.
e) INFORMATION SECURITY CERTIFICATE as mentioned in Annexure 15.
f) Original copy of Bid duly signed with its stamp.
g) One copy of this tender document and corrigendum with seal & signature of
the authorized person on each page.
h) Last 3 years Audited balance sheets (duly certified / authenticated) as a
supporting document. The proposals submitted by the prospective Bidders
shall be summarily rejected, if it does not comply with the turnover condition
mentioned in the technical eligibility criteria.
i) In case the activities mentioned in the Scope of Work are sub-contracted,
copies of agreements between the Bidder and it’s service provider should be
submitted.
j) Bidder should submit certificate of incorporation and a self declaration stating
that they are not in the negative list of any bank/government organization. The
self declaration should be on a company letter head and duly signed by
authorized signatory.
k) Addresses of support offices PAN India if any.
l) Documents proving the clientele of the Bidder
m) Details of technical staff and R&D facilities available in India and abroad for
Page 64 of 113 IDBI BANK Ltd.
performance/ delivery of Services.
n) Letter from the Bidder permitting and authorising IDBI Bank and its officials
to visit and inspect its premises before opening of the Financial Bids.
o) Certifications details like ISO if any.
p) Supporting document/copies in support of Bidder’s eligibility as per pre-
qualification criteria;
q) Details of the Bidder and Bank details as per Annexure 12;
r) Non-Disclosure Agreement as per Annexure 9;
s) Self-declaration stating that the Bidder has not been blacklisted by
Govt./Govt. Agency/Bank(s)/Financial Institutions in India or overseas in the
last three years, no legal proceedings pending or threatened against Bidder or
any sub Bidder/third party or its team which adversely affect/may affect
performance under the Contract; and no inquiries or investigations have been
threatened, commenced or pending against the Bidder or any sub-Bidder /
third party or its team members by any statutory or regulatory or investigative
agencies, duly signed by its authorized signatory. The declaration should be
part of Offer letter. The offer letter should be printed on the letter head of the
Bidder.
t) Copy of all permissions, consents, approvals and license from all authorities,
both regulatory/statutory and non-regulatory, for executing the Service(s).
u) A copy of VISA, MASTERCARD and RUPAY Certification for the
Personalization Bureau/s carrying out the EMV/CONTACT LESS CARD
with Chip Card and MagStripe & Image/Photo Card personalization work.
v) Details of Bidders Internet Website, Cell phone, telephone numbers and email
id of concerned officials.
w) Any other document/information prescribed in the RFP to be submitted as
part of the Bid.
Page 65 of 113 IDBI BANK Ltd.
ANNEXURE – 2 : Format for Cover Letter
Place:
Date:
To,
IDBI Bank Ltd.
Debit Card Production, CPU
IDBI Bank Ltd., Annex Building,
Plot No.39/40/41, Sector 11,
CBD Belapur, Navi Mumbai-400614
Dear Sir,
Subject : Supply, Printing and Personalization of EMV Contact & Contactless/Dual
Interface (DI)/Combo cards/Photo Cards/NCMC Card etc. including related
collaterals, PIN printing, dispatch and administration
In respect of the Bid for Supply, Printing and Personalization of EMV Contact &
Contactless/Dual Interface (DI)/Combo cards/Photo Cards/NCMC Card etc.
including related collaterals, PIN printing, dispatch and administration please find
enclosed our response to your RFP dated January 2, 2021.
Having examined the RFP Document and annexures thereto, I/we, the undersigned, in
conformity with the RFP offer to provide the Service(s) as defined and described in the
RFP, on the terms and conditions mentioned in the RFP and for the sum / price indicated
as per Financial Bid.
If any action is brought against IDBI Bank for infringement / violation, of the applicable
laws in respect of the Service(s)/ our obligations, I/we shall defend the same at my/our
cost and consequences and will indemnify IDBI Bank and shall hold IDBI Bank harmless
of all the costs and other expenses that IDBI Bank may incur or suffer in this connection.
I/We undertake to you that, if my/our Bid/Proposal is accepted, I/we shall provide the
Service(s) comprised in the Contract within timeframe specified, starting from the date of
receipt of notification of award from IDBI Bank.
We agree to abide by this proposal for the period of 90 days from the date of Bid opening
and it shall remain binding upon me/us and may be accepted at any time before the expiry
of that period.
I/We agree to execute a contract in the form to be communicated by IDBI Bank,
incorporating all agreements with such alterations or additions thereto as may be
necessary to adapt such agreement to the circumstances of the standard and notice of the
award within time prescribed after notification of your intention to accept this proposal.
Page 66 of 113 IDBI BANK Ltd.
Unless and until a formal agreement is prepared and executed this proposal together with
your written acceptance thereof shall constitute a binding contract. I/We also agree to
execute all other documents and agreements as may be advised by IDBI Bank.
I/We understand that you are not bound to accept the lowest or any Bid you may receive,
not to give any reason for rejection of any Bid and that you will not defray any expenses
incurred by me/us in biding.
I/We certify that all the information and representations furnished herein are true, correct,
valid and subsisting in every respect and can be supported with relevant documents of
proof on demand by the IDBI Bank and that I/we have not suppressed any information,
which is within my/our knowledge.
As security for the due performance and observance of the undertaking and obligation of
the Bid, I/we have remitted an amount of Rs. 25,00,000/- to account number
99934911010995, IFSC:IBKL0000999 vide UTR No.___________________ as
stipulated.
Dated this _____ day of ____________________ 2021
Signature
(Company Seal)1
__________________
In the capacity of
Duly authorized to sign bids for and on behalf of:
1 In accordance with the provisions for affixation of common seal as provided in the Articles of
Association and to be supported by board resolution.
Page 67 of 113 IDBI BANK Ltd.
ANNEXURE – 3 : Acceptance Certificate
No. Date:
M/s.
Subject : Supply, Printing and Personalization of EMV Contact & Contactless/Dual
Interface (DI)/Combo cards/Photo Cards/NCMC Card etc. including related
collaterals, PIN printing, dispatch and administration
This is to certify that the Supply, Printing and Personalization of EMV Contact &
Contactless/Dual Interface (DI)/Combo cards/Photo Cards/NCMC Card etc.
including related collaterals, PIN printing, dispatch and administration in terms of
the RFP __________________ has been successfully completed (subject to remarks in
para No.2) in accordance with the Contract.
Contract No. ______________________________ dated ________
The Successful Bidder has fulfilled his contractual obligations satisfactorily*
or
The Successful Bidder has failed to fulfil its contractual obligations with regard to the
following :
(a)
(b)
(c)
(d)
The amount of recovery on account of non-rendering of Services is given under Para
No._____.
The amount of recovery on account of failure of the Successful Bidder to meet its
contractual obligations is as indicated in endorsement of the letter.
Signature : ___________________
Name : ___________________
Designation : _____________________________________
Explanatory notes for filing up the certificates:
Page 68 of 113 IDBI BANK Ltd.
ANNEXURE – 4 : Format of power-of-attorney for signing of Bid
POWER OF ATTORNEY
(On Stamp Paper of relevant value)
Know all men by these presents, we (name of the Bidder
and its address) do hereby appoint and authorize Shri (full
name and residential address) who is presently employed with us and holding the position
of as our attorney, to do in our name and on our
behalf, all such acts, deeds and things necessary in connection with or incidental to our
proposal for Supply, Printing and Personalization of EMV Contact & Contactless/Dual
Interface (DI)/Combo cards/Photo Cards/NCMC Card etc. including related collaterals,
PIN printing, dispatch and administration, in response to the RFP ( Request for Proposal)
floated by IDBI Bank Ltd (hereinafter referred to as IDBI Bank), including signing and
submission of all documents and providing information/responses to IDBI Bank in all
matters in connection with our Bid.
We hereby agree, declare and undertake that all the acts, deeds and things lawfully done
by our said attorney shall be construed as acts, deeds and things done, performed and
executed by us and we hereby agree to ratify and confirm all acts, deeds and things
lawfully done by our said attorney pursuant to this irrevocable Power of Attorney and that
all acts, deeds and things done by our aforesaid attorney shall always be deemed to have
been done by us.
Dated this _____ day of ____________________ 2021
For
(Signature)
(Name, Designation and Address)
Accepted
(Signature)
(Name, Title and Address of the Attorney)
Date:
Witnesses :
1)
(Name, Signature & Address)
2)
(Name, Signature & Address)
Note:
Page 69 of 113 IDBI BANK Ltd.
1. The mode of execution of the Power of Attorney should be in accordance with the
procedure, if any, laid down by the applicable law and the charter documents of
the executants and when it is so required the same should be under common seal
affixed in accordance with the required procedure.
2. Also, wherever required, the Bidder should submit for verification the extract of
the charter documents and documents such as a resolution/power of attorney in
favour of the Person executing this Power of Attorney for the delegation of power
hereunder on behalf of the Bidder.
3. In case the Application is signed by an authorized Director of the Applicant, a
certified copy of the appropriate resolution / document conveying such authority
may be enclosed in lieu of the Power of Attorney.
Page 70 of 113 IDBI BANK Ltd.
ANNEXURE – 5 : Undertaking
Undertaking
We, [] (name and designation) on behalf of [] having its registered office at [] have
submitted a Bid proposal to IDBI Bank for Supply, Printing and Personalization of EMV
Contact & Contactless/Dual Interface (DI)/Combo cards/Photo Cards/NCMC Card etc.
including related collaterals, PIN printing, dispatch and administration in response to the
Request for Proposal (RFP) dated issued January 2, 2021 by IDBI Bank.
a. We are duly authorized persons to submit this undertaking
b. We have read and understood the aforesaid RFP and we hereby convey our
absolute and unconditional acceptance to the aforesaid RFP.
c. We do not have any business relationship with IDBI Bank including its
directors and officers which may result in any conflict of interest between
us and IDBI Bank. We shall on occurrence of any such event immediately
inform the concerned authorities of the same
d. We have submitted our Bid in compliance with the specific requirements
as mentioned in this RFP.
e. We have provided with all necessary information and details as required
by IDBI Bank and shall provide with such additional information’s may be
required by IDBI Bank from time to time.
f. Neither we nor any of our employee/director/officer has been barred from
providing the Services nor are we in negative list/blacklisted by any public
sector banks, statutory or regulatory or investigative agencies in India or
abroad; no legal proceedings pending or threatened against us which
adversely affect/may affect performance under the Contract; and no
inquiries or investigations have been threatened, commenced or pending
against us by any statutory or regulatory or investigative agencies. All the
information furnished here in and as per the document submitted is true
and accurate and nothing has been concealed or tampered with. We have
gone through all the conditions of Bid document/RFP and are aware that
we would be liable to any punitive action in case of furnishing of false
information / documents.
It is further certified that we have not modified or deleted any text/matter in this RFP.
Dated this _____ day of ____________________ 2021
Signature
(Company Seal)
__________________
In the capacity of
Duly authorized to sign bids for and on behalf of:
Page 71 of 113 IDBI BANK Ltd.
ANNEXURE – 6 : Contract Form
THIS AGREEMENT made at………………… the ………day of …………………….
2021. Between IDBI BANK LIMITED, a company within the meaning of section 2(20)
of the Companies Act, 2013(18 of 2013) and a banking company within the meaning of
Section 5 (c) of the Banking Regulation Act, 1949 (10 of 1949) and having its registered
office at IDBI Tower, WTC Complex, Cuffe Parade, Mumbai – 400 005 (hereinafter
called “IDBI Bank” which expression shall unless it be repugnant to the subject, context
or meaning thereof shall be deemed to mean and include its successors and assigns) of the
ONE PART
And
………………… (Name of Successful Bidder) of ………………… (please specify the
registered office of the Successful Bidder) (hereinafter called “Successful Bidder” which
expression shall unless it be repugnant to the subject, context or meaning thereof shall be
deemed to mean and include its successors and permitted assigns) of the OTHER PART;
IDBI Bank and Successful Bidder are hereinafter collectively referred to as
"Parties" and individually as Party-
WHEREAS IDBI Bank vide its RFP No. 1/2021 dated January 2, 2021 (RFP)
had invited Bids from the eligible Bidders for Supply, Printing and Personalization of
EMV Contact & Contactless/Dual Interface (DI)/Combo cards/Photo Cards/NCMC Card
etc. including related collaterals, PIN printing, dispatch and administration.
WHEREAS the Successful Bidder has represented that it is engaged in the
business of providing the Services and has all the requisite skills, expertise, experience
and necessary facilitates for providing/rendering/delivering the Service(s) to IDBI Bank.
WHEREAS IDBI Bank relying upon the representations and warranties made by
the Successful Bidder has accepted its Bid for rendering/delivering the Service(s) for the
sum of [] (Contract Price in Words and Figures) (hereinafter called “the Contract
Price”). In the said premises, the Parties hereby enter into this Agreement to provide the
Service(s), on the terms and conditions appearing hereinafter
NOW THIS AGREEEMENT WITNESSETH AND IT IS HEREBY AGREED BY
AND BETWEEN THE PARTIES HERETO AS FOLLOWS:
In this Agreement words and expressions not specifically defined shall have the same
meanings as are respectively assigned to them in the RFP.
It is understood from the Contract Form that it is agreed by the parties to the Agreement
Page 72 of 113 IDBI BANK Ltd.
that the RFP together with all annexures, schedules and forms of RFP amended from
time to time and the Agreement executed by the parties and other documents shall be
deemed to form and be read and construed as part of the present Agreement/Contract
Form and this contract supersedes any prior contract, understanding or representations of
the parties on the subject matter.
In consideration of the payment of the Contract Price in accordance and subject to terms
and conditions contained in RFP by IDBI Bank to the Successful Bidder, the Successful
Bidder hereby agrees and covenants with IDBI Bank to provide/render/deliver the
Service(s) and to remedy defects, if any therein, strictly in conformity in all respects with
the provisions of the Contract.
IDBI Bank hereby agrees and covenants to pay the Successful Bidder in consideration of
the Service(s) and the remedying of defects, if any therein, the Contract Price or such
other sum as may become payable under the provisions of the Contract at the times and in
the manner prescribed by the Contract.
IN WITNESS WHEREOF the parties hereto have caused these presents to be executed
on the day, month and year first above written.
Signed and Delivered by
the withinnamed
Signature :
Name :
Date :- ..........................
IN THE PRESENCE OF
1. Signature
Name :- .......................
Address :- .......................
..................................
2. Signature
Name :- .......................
Page 73 of 113 IDBI BANK Ltd.
Address : .......................
..................................
Signed and Delivered by ......... .........................
the withinnamed
M/s. ..................................
..................................
Date :- .......................
IN THE PRESENCE OF :
1. Signature 2. Signature
Name :- ...................... Name : ……………………….
Address :- ...................... Address : ……………………
.................................. ………………………..
Page 74 of 113 IDBI BANK Ltd.
ANNEXURE – 7 : Performance Security Form
Bank Guarantee No.
Bank Guarantee Amount
Expiry Date
Claim Amount
Account
___________________________________
___________________________________
___________________________________
___________________________________
M/s.
GUARANTEE FOR PERFORMANCE OF CONTRACT
THIS GUARANTEE AGREEMENT executed at ___________ this ________
day of _____________ Two Thousand Twenty One
BY :
______________________ Bank, a body corporate constituted under _______________,
having its Registered Office/ Head Office at ______________, and a Branch Office at
_____________________________________________________ (hereinafter referred to
as “the Guarantor”, which expression shall, unless it be repugnant to the subject,
meaning or context thereof, be deemed to mean and include its successors and assigns)
IN FAVOUR OF:
IDBI BANK LIMITED, a company within the meaning of section 2(20) of the
Companies Act, 2013(18 of 2013) and a banking company within the meaning of Section
5 (c) of the Banking Regulation Act, 1949 (10 of 1949) and having its registered office at
IDBI Tower, WTC Complex, Cuffe Parade, Mumbai – 400 005 (hereinafter referred to as
“IDBI Bank” which expression shall unless it be repugnant to the subject, meaning or
context thereof, be deemed to mean and include its successors and assigns),
WHEREAS, IDBI Bank, vide its RFP No.1/2021 dated January 2, 2021 (RFP), had
called for the bids for engagement of vendor to implement Supply, Printing and
Personalization of EMV Contact & Contactless/Dual Interface (DI)/Combo cards/Photo
Cards/NCMC Card etc. including related collaterals, PIN printing, dispatch and
administration and for the purposes M/s. [] have been appointed as the vendor
(hereinafter referred to as “Successful Bidder"). The Successful Bidder has entered into
Page 75 of 113 IDBI BANK Ltd.
Contract on [] (the Contract) with IDBI Bank, subject to the terms, conditions,
covenants, provisions and stipulation contained therein. The Successful Bidder has also
furnished indemnity deed dated [] and non-disclosure / confidentiality agreement dated
[] and as such is bound by the same.
AND WHEREAS pursuant to RFP, the Contract, Annexure, Schedule, Forms and the
other related documents (hereinafter collectively referred to as “the said documents”,
IDBI Bank has agreed to avail from M/s []and M/s. [] has agreed to provide to the Bank
- Supply, Printing and Personalization of EMV Contact & Contactless/Dual Interface
(DI)/Combo cards/Photo Cards/NCMC Card etc. including related collaterals, PIN
printing, dispatch and administration, more particularly described in the said documents
(hereinafter collectively referred to as “the Services”), subject to payment of the contract
price as stated in the said documents (the Contract Price) and also subject to the terms,
conditions, covenants, provisions and stipulations contained in the said documents.
AND WHEREAS the Successful Bidder has duly signed the said documents.
AND WHEREAS in terms of the said documents, the Successful Bidder has agreed to
provide the Services and to procure an unconditional and irrevocable performance bank
guarantee, in favor of IDBI Bank, from a bank acceptable to IDBI Bank for securing the
Services towards the faithful observance and performance by the Successful Bidder of the
terms, conditions, covenants, stipulations, provisions of the said documents.
AND WHEREAS at the request of the Successful Bidder, the Guarantor has agreed to
guarantee the Bank, payment amounting to Rs.1,50,00,000/- (Rupees One Crore Fifty
Lakhs only) towards faithful observance and performance by the Successful Bidder of the
terms of the said document
NOW, THEREFORE, THIS AGREEMENT WITNESSETH AS FOLLOWS:
The words and expressions not specifically defined shall have the same meanings as are
respectively assigned to them in the RFP
1. The Guarantor hereby guarantees and undertakes to pay, on demand, to IDBI
Bank at its office at Mumbai forthwith an amount of Rs.1,50,00,000/- or any part thereof,
as the case may be, as aforesaid due to IDBI Bank from the Successful Bidder, towards
any loss, costs, damages, etc. suffered by IDBI Bank on account of default of the
Successful Bidder in the faithful observance and performance of the terms, conditions,
covenants, stipulations, provisions of the said documents, without any demur, reservation,
contest, recourse or protest or without any reference to the Successful Bidder. Any such
demand or claim made by IDBI Bank, on the Guarantor shall be final, conclusive and
binding notwithstanding any difference or any dispute between IDBI Bank and the
Page 76 of 113 IDBI BANK Ltd.
Successful Bidder or any dispute between IDBI Bank and the Successful Bidder pending
before any Court, Tribunal, Arbitrator, or any other authority.
2. The Guarantor agrees and undertakes not to revoke this Guarantee during the
currency of these presents/the said documents, without the previous written consent of
IDBI Bank and further agrees that the Guarantee herein contained shall continue to be
enforceable until and unless it is discharged earlier by IDBI Bank, in writing.
3. IDBI Bank shall be the sole judge to decide whether the Successful Bidder has
failed to observe the terms and conditions of the said documents and on account of the
said failure what amount has become payable by the Successful Bidder to IDBI Bank
under this Guarantee. The decision of IDBI Bank in this behalf shall be final, conclusive
and binding on the Guarantor and the Guarantor shall not be entitled to require IDBI
Bank to establish its claim under this Guarantee and shall pay the sums demanded without
any objection, whatsoever.
4. To give effect to this Guarantee, IDBI Bank, may act as the Guarantor was the
principal debtor to it.
5. The liability of the Guarantor, under this Guarantee shall not be affected by
(a) Any change in the constitution or winding up of the Successful Bidder or any
absorption, merger or
(b) Amalgamation of the Successful Bidder with any other company, corporation or
concern; or
(C) Any change in the management of the Successful Bidder or takeover of the
management of the Successful Bidder by the Government or by any other authority; or
(d) Acquisition or rationalization of the Successful Bidder and / or of any of its
undertaking(s) pursuant to any law; or
(e) Any change in the constitution of IDBI Bank / Successful Bidder; or
(f) Any change in the setup of the Guarantor which may be by way of change in the
constitution,
(g) Winding up, voluntary or otherwise, absorption, merger or amalgamation or
otherwise; or the absence or deficiency of powers on the part of the Guarantor to give
Guarantees and / or Indemnities or any irregularity in the exercise of such powers.
(h) Any variance in the terms and conditions of the said documents.
6. IDBI Bank shall be at liberty to make any modification or otherwise vary or alter
the said terms & conditions and / or rules or regulations concerning the said documents
and the same will not in any way discharge or otherwise vitiate or affect this Guarantee.
However, the liability of the Guarantor shall not exceed the guaranteed amount of
Rs.1,50,00,000/- at any point of time.
Page 77 of 113 IDBI BANK Ltd.
7. Any act or omission, time or indulgence granted by IDBI Bank to the Successful
Bidder and / or Guarantor if any will also not discharge this Guarantee or otherwise
vitiate or affect or prejudice this Guarantee. Notwithstanding anything to the contrary
contained herein, and / or any indulgence shown by IDBI Bank, the Guarantee hereby
furnished shall remain in full force and effect until the ultimate balance of the entire dues
of IDBI Bank being Rs.1,50,00,000/- under this Guarantee as aforesaid have been paid in
full.
8. The Guarantor shall on demand make the payment without set-off and free and
clear of any deductions, charges, fees, or withholding of any nature presently or in the
future imposed, levied, collected, withheld or assessed by the Government or any political
subdivision or authority and therein and thereof.
9. The Guarantor confirms that a mere letter from IDBI Bank under the signature of
its Authorized Signatory that there has been a default/failure on the part of the Successful
Bidder in faithfully observing and performing the terms, conditions, covenants,
stipulations, provisions, of the Agreement/ the said documents, shall without any other or
further proof be final, conclusive and binding on the Guarantor.
10. This Guarantee will expire on [] (validity period). However, any demand or
claim under this Guarantee must be received by the Guarantor within a period of 1 year
(claim period) after the expiry of the validity period and if no such demand or claim has
been received by the Guarantor within 1 year after the expiry of the validity period, then
all the rights of the Bank under this Guarantee shall cease.
11. The Guarantor hereby agree and undertake to extend the validity period of this
guarantee for a further period as decided by IDBI Bank when such request is received at
least 15 days before the expiry of validity period of the Guarantee.
12. This Guarantee shall be binding upon us and successors–in-interest and shall be
irrevocable.
13. For all purposes connected with this Guarantee and in respect of all disputes and
differences under or in respect of these presents or arising therefrom, the courts of
Mumbai shall alone have jurisdiction to the exclusion of all other courts.
IN WITNESS WHEREOF the Guarantor has caused these presents to be executed
on the day, month and year first herein above written as hereinafter appearing.
SIGNED AND DELIVERED BY
the within named Guarantor,
______________________,
by the hand of Shri.__________,
its authorised official.
Page 78 of 113 IDBI BANK Ltd.
ANNEXURE - 8 : Deed of Indemnity
This Deed of Indemnity executed at Mumbai on the ______ day of _______ by
________________________________________ (hereinafter referred to as “the Obligor”
which expression shall unless it be repugnant to the context, subject or meaning thereof, shall
be deemed to mean and include successors and permitted assigns);
IN FAVOUR OF
IDBI BANK LIMITED, a company within the meaning of section 2(20) of the Companies
Act, 2013(18 of 2013) and a banking company within the meaning of section 5 (c) of the
Banking Regulation Act, 1949 (10 of 1949) having its registered office at IDBI Tower, WTC
Complex, Cuffe Parade, Colaba, Mumbai – 400 005 (hereinafter referred to as “IDBI Bank ”
which expression shall, unless it be repugnant to the subject or context or meaning thereof,
be deemed to mean and include its successors and assigns)
WHEREAS IDBI Bank vide its RFP No.1/2021 dated January 2, 2021 (RFP) had invited
Bids from the eligible Bidders for Supply, Printing and Personalization of EMV Contact
& Contactless/Dual Interface (DI)/Combo cards/Photo Cards/NCMC Card etc. including
related collaterals, PIN printing, dispatch and administration
WHEREAS
(1) The Obligor has
(d) offered to IDBI Bank the Services as stated under the RFP;
(e) represented and warranted that it has all permissions, consents, approvals and
license from all authorities, both regulatory / statutory and non-regulatory,
for executing the Services as stated in the Contract dated……… ;
(f) represented and warranted that the aforesaid Services offered to IDBI Bank
do not violate any provisions of the applicable laws, regulations or guidelines
including laws relating to Intellectual Property Rights, legal and
environmental. In case there is any violation of any law, rules or regulation,
which is capable of being remedied the same will be got remedied
immediately during the implementation, maintenance and contract period to
the satisfaction of IDBI Bank;
(g) represented and warranted that they are authorised and legally eligible and
otherwise entitled and competent to enter into such Contract with IDBI Bank;
(2) IDBI Bank, relying and based on the aforesaid representations and warranties of the
Obligor, has agreed to avail the Services from the Obligor on the terms and conditions
Page 79 of 113 IDBI BANK Ltd.
contained in its Contract dated ____________________ (the Contract) with the
Obligor;
(3) One of the conditions of the aforesaid Contract is that the Obligor is required to furnish
an indemnity in favour of IDBI Bank indemnifying the latter against any loss, damages
or claims arising out of any violations of the applicable laws, regulations, guidelines
during the execution and rendering/delivery of Services to IDBI Bank and/or due to
breach of terms and conditions of the Contract by the Obligor and/or on account of
misconduct, omission or negligence or otherwise by the Obligor.
(4) In pursuance thererof, the Obligor has agreed to furnish an indemnity in the form and
manner and to the satisfaction of IDBI Bank as hereinafter appearing;
NOW THIS DEED WITNESSETH AS UNDER: -
The words and expressions not specifically defined shall have the same meanings as
are respectively assigned to them in the RFP/the Contract.
In consideration of IDBI Bank having agreed to award the Contract to the Obligor,
the Obligor hereby unconditionally, absolutely and irrevocably agree and undertake that: -
(1) the Obligor shall, at all times hereinafter, save and keep harmless and indemnified IDBI
Bank, including its respective directors, officers, employees, agents and representatives
and keep them indemnified from and against any claim, costs, charges, damages,
demand, losses, liabilities or litigation (including legal fees and expenses incurred by
IDBI Bank), expenses of any nature and kind whatsoever and by whomsoever made in
respect of the Contract and any loss or damage caused from and against all suits and
other actions that may be instituted taken or preferred against IDBI Bank by
whomsoever and all losses, damages, costs, charges and expenses that IDBI Bank may
incur by reason of any claim made by any claimant for any reason whatsoever or by
anybody claiming under them or otherwise for any losses, damages or claims arising
out of all kinds of accidents, destruction, deliberate or otherwise, direct or indirect,
from those arising out of violation of applicable laws including those relating to
intellectual property rights, rules, regulations, guidelines and also from the
environmental damages, if any, which may occur or result from the terms of the
Contract.
(2) The Obligor further agrees and undertakes that the Obligor shall, ensure that all the
permissions, authorisations, consents and licenses are obtained and renewed from the
local and/or municipal and/or governmental authorities, as may be required under the
applicable laws, rules, regulations, guidelines, orders framed or issued by any
appropriate authorities.
Page 80 of 113 IDBI BANK Ltd.
(3) The Obligor further agrees to provide complete documentation of all sub-systems,
operating systems, systems software, utility software and other software, hardware or
other components in the nature of accessories or otherwise they are having or procured
from third parties. The Obligor shall also provide licensed software for all software
services, whether developed by it or acquired from others for performing the
obligations under the Contract. The Obligor hereby indemnifies and keeps indemnified
IDBI Bank including its respective directors, officers, employees, agents and
representatives against any levies / penalties / claims / demands litigations, suits,
actions, judgments, and or otherwise on account of any default and or breach and or
otherwise in this regard.
(4) If any additional approval, consent or permission is required by the Obligor to execute
and perform the Contract during the currency of the Contract, it shall procure the same
and/or comply with the conditions stipulated by the concerned authorities without any
delay.
(5) The obligations of the Obligor herein are irrevocable, absolute and unconditional, in
each case irrespective of the value, genuineness, validity, regularity or enforceability of
the aforesaid Contract or other agreement, or the insolvency, bankruptcy,
reorganization, dissolution, liquidation or change in ownership of IDBI Bank or
Obligor or any other circumstance whatsoever which might otherwise constitute a
discharge or defence of an indemnifier.
(6) That Obligor hereby agrees and undertakes to forthwith comply with the demand raised
by IDBI Bank, on account of any claim/damages made by any person arising out of the
obligor's obligation under this indemnity deed without any demur or objection. That
any amount stated by IDBI Bank in any notice, claim, demand or other communication
as having been suffered or incurred by IDBI Bank or which it is liable to pay with
reference to any matter covered by this indemnity deed, shall be binding upon the
Obligor and conclusive of the Obligor's liability to IDBI Bank hereunder.
(7) The obligations of the Obligor under this deed shall not be affected by any act,
omission, matter or thing which, would reduce, release or prejudice the Obligor from
any of the indemnified obligations under this indemnity or prejudice or diminish the
indemnified obligations in whole or in part, including in law, equity or contract
(whether or not known to it or to IDBI Bank).
(8) This indemnity shall survive the Contract.
(9) Any notice, request or other communication to be given or made under this indemnity
shall be in writing addressed to either party at the address stated in the Contract and/or
as stated above.
Page 81 of 113 IDBI BANK Ltd.
(10)This indemnity and other non-contractual obligations arising out of this indemnity,
shall be governed by, and construed in accordance with, the laws of Republic of India.
The Obligor irrevocably and unconditionally agrees that any legal action, suit or
proceedings arising out of or relating to this indemnity may be brought in the
Courts/Tribunals at Mumbai. Final judgment against the Obligor in any such action,
suit or proceeding shall be conclusive and may be enforced in any other jurisdiction, by
suit on the judgment, a certified copy of which shall be conclusive evidence of the
judgment, or in any other manner provided by law. By the execution of this indemnity,
the Obligor irrevocably submits to the exclusive jurisdiction of such Court/Tribunal in
any such action, suit or proceeding.
(11)IDBI Bank may assign or transfer all or any part of its interest herein to any other
person. Obligor shall not assign or transfer any of its rights or obligations under this
indemnity, except with the prior written consent of IDBI Bank.
IN WITNESS WHEREOF the Obligor has signed these presents on the day, month
and year first above written.
Signed and Delivered on behalf of )
___________________ )
by the hand of ___________________,)
_________, the authorised official )
of the Obligor
Page 82 of 113 IDBI BANK Ltd.
ANNEXURE – 9 : NON-DISCLOSURE AGREEMENT
This Non-Disclosure Agreement entered into between IDBI Bank Limited, a company within
the meaning of section 2(20) of the Companies Act, 2013(18 of 2013) and a banking
company within the meaning of Section 5 (c) of the Banking Regulation Act, 1949 (10 of
1949) and having its registered office at IDBI Tower, WTC Complex, Cuffe Parade, Mumbai
– 400 005 (hereinafter called “ IDBI Bank” which expression shall unless it be repugnant to
the subject, context or meaning thereof shall be deemed to mean and include its successors
and assigns) of the ONE PART
And
……………. (Name of Successful Bidder) of …………………… (please specify the
registered office of the Successful Bidder) (hereinafter called “the Successful Bidder” which
expression shall unless it be repugnant to the subject, context or meaning thereof shall be
deemed to mean and include its successors) of the OTHER PART;
IDBI Bank and Successful Bidder wherever the context so permits, shall hereinafter
collectively refer to as the “Parties” and individually as a “Party
WHEREAS IDBI Bank vide its RFP No.1/2021 dated January 2, 2021 (RFP) had invited for
the Bids from eligible Bidders for performing/delivering the Services. The Successful Bidder
after going through the RFP and being interested to perform/deliver the Services participated
in the bidding process and submitted its Bid.
WHEREAS the Successful Bidder had represented that it is engaged in the business of
providing the Services and has all the requisite skills, expertise, experience and necessary
facilitates for providing/rendering/delivering the Service(s) to IDBI Bank.
WHEREAS IDBI Bank based upon the representation and warranties made by the Successful
Bidder had entered into a contract dated [●] (the Contract) for the performance/delivery of
Services by the Successful Bidder.
WHEREAS, the Successful Bidder is aware and confirms that the information, data,
drawings and designs, and other documents made available in the RFP/ the Contract and
thereafter regarding the Services as furnished by it in RFP or otherwise and all the
information under the RFP /the Contract is privileged and strictly confidential and/or
proprietary to IDBI Bank.
NOW THEREFORE, in consideration of the foregoing, the Successful Bidder agrees to all of
the following conditions for grant of access to IDBI Bank’s property/information and other
data.
It is hereby agreed as under:
Page 83 of 113 IDBI BANK Ltd.
The words and expressions not specifically defined shall have the same meanings as are
respectively assigned to them in the RFP/the Contract.
“Confidential Information" means, (i) intellectual property information and information
relating to Intellectual Property Rights; (ii) technical or business information or material
not covered in (i); (iii) proprietary or internal information related to the current, future
and proposed products or service(s) of IDBI Bank including, financial information,
process/flow charts, business models, designs, drawings, data information related to
products and service(s), procurement requirements, purchasing, customers, investors,
employees, business and contractual relationships, business forecasts, business plans and
strategies, information of IDBI Bank; (iv) information disclosed by IDBI Bank pursuant
to the Contract and the RFP and (v) all such other information which by its nature or the
circumstances of its disclosure is confidential.
a) The Successful Bidder agrees that they shall hold in trust any Confidential
Information received by them , under the Contract and the strictest of confidence shall be
maintained in respect of such Confidential Information. The Successful Bidder also
agrees and undertake to:
(i) maintain and use the Confidential Information only for the purposes of the Contract
and only as permitted herein;
(ii) make copies as specifically authorized by the prior written consent of IDBI Bank and
with the same confidential or proprietary notices as may be printed or displayed on
the original;
(iii) restrict access and disclosure of confidential information to such of their employees,
agents, vendors, and contractors strictly on a "need to know" basis, to maintain
confidentiality of the Confidential Information disclosed to them in accordance with
this clause; and
(iv) treat Confidential Information as confidential for a period of 2 years from the date of
receipt. In the event of earlier termination of this Contract, the Successful Bidder
hereby agrees to maintain the confidentiality of the Confidential Information for a
further period of 2 years from the date of such termination.
b) Confidential Information in oral form must be identified as confidential at the time of
disclosure and confirmed as such in writing within 10 days of such disclosure.
Confidential Information does not include information which:
(i) the Successful Bidder knew or had in its possession, prior to disclosure, without
limitation on its confidentiality;
Page 84 of 113 IDBI BANK Ltd.
(ii) is independently developed by the Successful Bidder without breach of the
Contract;
(iii) is the public domain;
(iv) is received from a third party not subject to the obligation of confidentiality with
respect to such information;
(v) is released from confidentiality with the prior written consent of IDBI Bank .
The Successful Bidder shall have the burden of proving hereinabove are applicable to the
information in the possession of the recipient.
c) Notwithstanding the foregoing, the Successful Bidder acknowledges that the nature of
the Services to be performed under the Contract may require the Successful Bidder’s
personnel to be present on premises of IDBI Bank or may require the Successful Bidder’s
personnel to have access to computer networks and databases of IDBI Bank while on or
off premises of IDBI Bank. It is understood that it would be impractical for IDBI Bank to
monitor all information made available to the Successful Bidder’s personnel under such
circumstances and to provide notice to the Successful Bidder’s of the confidentiality of all
such information. Therefore, the Successful Bidder agrees and undertakes that any
technical or business or other information of IDBI Bank that the Successful Bidder’s
personnel, or agents acquire while on IDBI Bank premises, or through access to IDBI
Bank computer systems or databases while on or off IDBI Bank premises, shall be
deemed Confidential Information.
d) Confidential Information shall at all times remain the sole and exclusive property of
IDBI Bank . Upon termination of the Contract, confidential information shall be returned
to IDBI Bank or destroyed, if incapable of return. The destruction shall be witnessed and
so recorded, in writing, by an authorised representative of each of the Parties. Nothing
contained herein shall in any manner impair or affect rights of IDBI Bank in respect of
the Confidential Information.
e) In the event that the Successful Bidder becomes legally compelled to disclose any
Confidential Information, then the Successful Bidder shall give sufficient notice to IDBI
Bank to enable IDBI Bank to prevent or minimize to the extent possible, such disclosure.
Successful Bidder shall not disclose to a third Party any Confidential Information or the
contents of this Contract without the prior written consent of IDBI Bank . The obligations
of this Clause shall be satisfied by handling Confidential Information with the same
degree of care, which the Successful Bidder applies to its own similar confidential
information but in no event less than reasonable care. The obligations of this clause shall
survive the expiration, cancellation or termination of the Contract.
Reverse Engineering (to be retained, if applicable)
Page 85 of 113 IDBI BANK Ltd.
The Successful Bidder acknowledges that during the course of performance of
Services/its obligations under the Contract/RFP, it may get an access to the software(s)
owned by /licensed to IDBI Bank. Successful Bidder warrants that it shall use such
software only for the purpose of the Contract/this RFP and shall not do the following:
(i) reverse engineer, decompile, decode, decrypt, disassemble, or in any way
derive its source code;
(ii) modify, translate, adapt, alter, or create derivative works from it;
(iii) copy, distribute, publicly display, transmit, sell, rent, lease or otherwise
exploit it; or
(iv) distribute, sublicense, rent, lease, loan it to any third party
IDBI Bank hereby agrees to protect and keep confidential all information, data,
intellectual property information, process, diagram, financials, etc., of the successful
bidder which may be disclosed by successful bidder to IDBI Bank during the course of
availing services.
The provisions hereunder shall survive termination of the Contract.
IN WITNESS WHEREOF the Parties has caused these presents to be executed at the
place on the day, month and year first as hereinafter appearing.
For and on behalf of ______
(Successful Bidder)
Authorised Signatory
Name :
Designation :
Office Seal :
Place :
Date :
For and on behalf of
IDBI Bank Limited
Page 86 of 113 IDBI BANK Ltd.
ANNEXURE – 10 : PRICE SCHEDULE FORMAT
8.
7.
6.
5.
4.1
4.
3.
2.
1.
Sr
No.
Tota
l cost p
er C
ard
Cost o
f packin
g a
nd
dis
pa
tchin
g P
IN
maile
rs in
Bra
nch
-wis
e lo
ts(P
IN s
tuffin
g,
makin
g b
ranch
-wis
e
Lots
, dis
patc
h, e
tc)
Cost o
f sta
tionery
for p
ackin
g P
IN
maile
rs(P
IN e
nve
lop
e, A
4
paper, to
ner,c
loth
envelo
pe, ta
pe, e
tc)
Cost o
f Prin
ting
PIN
ma
iler
Cost o
f Bla
nk
PIN
ma
iler
Cost o
f dis
pa
tch
Cost o
f packin
g th
e
card
(cost o
f prin
ting,
Receip
t of D
eliv
ery
,
etc
)
Cost o
f co
llate
rals
/sta
tionery
Cost o
f Card
pers
ona
liza
tion,
Em
bossin
g a
nd
Prin
ting
Cost o
f Bla
nk c
ard
Lin
e ite
ms (M
entio
n
only
per c
ard
costs
in IN
R.)
A =
Rs.
Usa
ge
Guid
e
T &
C b
ookle
t
Ca
rd M
aile
r
Inn
er e
nve
lope
Ou
ter e
nve
lop
e
Cost o
f Issu
ing
Magn
etic
strip
e
based D
eb
it card
s
of a
ny ty
pe/b
rand
with
ho
logra
m in
INR
(Weig
hta
ge : 1
%)
B =
Rs.
Usa
ge
Guid
e
T &
C b
ookle
t
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Maile
r
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er e
nve
lope
Ou
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Cost o
f issuin
g
EM
V C
ard
s w
ith
Magstrip
e o
f any
bra
nd / a
ny ty
pe
/bra
nd
with
ho
logra
m in
INR
.(We
ighta
ge : 8
.5 %
)
C =
Rs.
Usa
ge
Guid
e
T &
C b
ookle
t
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Maile
r
Inn
er e
nve
lope
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ter e
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lop
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Cost o
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g
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ctle
ss C
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s
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gstrip
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f
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pe/b
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d
with
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m in
INR
.(We
ighta
ge : 9
0 %
)
D =
Rs.
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ge
Guid
e
T &
C b
ookle
t
Ca
rd M
aile
r
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er e
nve
lope
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to/im
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ighta
ge : 0
.5 %
)
Contd..
Note:
1. The price quoted should be inclusive of delivery charges and exclusive of all applicable
taxes, duties and octroi which are strictly statutory in nature.
Page 87 of 113 IDBI BANK Ltd.
2. Formula to calculate the L1 Price = 0.01 x A + 0.085 x B + 0.90 x C + 0.005 x D
3. Composite price to be computed as per above formula provided and submitted in Financial Bid.
4. The prices A, B, C & D are inclusive of the costs towards all the 8 line items mentioned in the
above proforma.
5. After Online Reverse Auction is over and L1 Service Provider is selected, the selected Service
Provider shall quote ORA L1 price in clear terms and will provide revised break up of the ORA L1
price in the Format as described .
6. Bank will make the payment based on the line items used during the process by the service
provider as per the Bank’s requirement.
Page 88 of 113 IDBI BANK Ltd.
ANNEXURE – 11 : Format for Unconditional Acceptance of Terms & Conditions of
the RFP
(To be submitted on the Company’s Letter Head)
To,
The Deputy General Manager,
Debit Card Production, CPU
IDBI Bank Ltd., Annex Building,
Plot No.39/40/41, Sector 11,
CBD Belapur, Navi Mumbai-400614
Ref: RFP for Supply, Printing and Personalization of EMV Contact &
Contactless/Dual Interface (DI)/Combo cards/Photo Cards/NCMC Card etc.
including related collaterals, PIN printing, dispatch and administration
This is to confirm that we unconditionally accept all the terms and conditions as
mentioned in the RFP No.1/2021 dated January 2, 2021 and Corrigendum dated---
floated by IDBI Bank Ltd. for Supply, Printing and Personalization of EMV Contact
& Contactless/Dual Interface (DI)/Combo cards/Photo Cards/NCMC Card etc.
including related collaterals, PIN printing, dispatch and administration.
Authorized Signatory
( )
Designation
Company Stamps
Page 89 of 113 IDBI BANK Ltd.
ANNEXURE – 12 : BANK DETAILS
(to be included in Technical Bid Envelope)
Successful Bidder is advised to open an Account with Bank. to facilitate easy and
timely credit of payments for goods delivered / services rendered.
. Name of the Bank & Branch
2 Address of the Bank
Contact Person
Telephone No.
Fax No
. Over Draft Limit
. Bank Guarantee Limit
Remarks, if any
Corporate Authorisation details.
Note: This statement has to be duly attested by the banker.
Signature: Signature:
Name of the Authorised Person: Name of the Authorised Person:
Designation: Designation:
Company Seal Banker Seal
All authorisations should be collected.
Page 90 of 113 IDBI BANK Ltd.
ANNEXURE 13
Details of EMV/CONTACT LESS CARD with MagStripe & Image/Photo Card
plastic Procurement/ Manufacturing/Personalization work and approximate
quantities
A. Details of Card Printing / Indenting / Embossing(raised design)/Engraving
1. Artwork as per requirements, 6 + 4 colors
2. Name of the Bank
3. Logo of Bank
4. Logo of VISA /MasterCard /RuPay/CoBranding
5. Card number
6. Aadhaar Number (UIDAI) / Student /Employee Number / Photo or any
other Number – if required
7. Name of customer
8. Expiry date
9. Cardholder Verification Value -CVV number
10. Hologram
11. Signature Panel
12. Help Desk/Toll Free Number
13. Valid from date
B. Indicative list of Debit Card Products in our Bank:
1. VISA CLASSIC PAYWAVE CHIP CARD
2. VISA WOMEN PAYWAVE CHIP CARD
3. VISA BEING ME PAYWAVE CHIP CARD
4. VISA POWERKIDZ PAYWAVE CHIP CARD
5. VISA SIGNATURE PAYWAVE CHIP CARD
6. VISA PLATINUM PAYWAVE CHIP CARD
7. VISA GOLD PAYWAVE CHIP CARD
8. VISA SIGNATURE DEFENCE PAYWAVE CHIP CARD
9. VISA WORLD CURRENCY CHIP CARD
10. VISA GIFT CHIP CARD
11. MASTERCARD GLOBAL CURRENCY CHIP CARD(TO BE
INTRODUCED)
12. MASTERCARD GOLD PAYWAVE CARD(TO BE INTRODUCED)
13. MASTERCARD CLASSIC PAYWAVE CARD(TO BE INTRODUCED)
14. RUPAY PLATINUM NCMC DI CARD(NOT YET LAUNCHED)
15. RUPAY CLASSIC NCMC DI CARD(NOT YET LAUNCHED)
16. RUPAY PLATINUM CHIP CARD
17. RUPAY CLASSIC CHIP CARD
18. RUPAY NRO PLATINUM CHIP CARD
19. RUPAY WOMEN PLATINUM CHIP CARD
Page 91 of 113 IDBI BANK Ltd.
20. RUPAY MUDRA CHIP CARD
21. RUPAY KCC CHIP CARD
22. RUPAY PMJDY CHIP CARD
23. RUPAY PUNGRAIN CHIP CARD
24. Any other similar Card as introduced by the Bank from time to time.
Note:
1. Details of variants provided are indicative and number variants may be
increased/decreased as per the business requirements of the Bank.
2. Details of annual quantity & printing lots given are indicative based on our past
experience. The actual may vary as per business requirements.
3. Prospective bidders are advised to keep the above points in view while submitting
their commercial bids.
Volumes in the past 2 years
2020
2019
Variant Count
Variant Count
RUPAY CLASSIC 545456
RUPAY CLASSIC 128635
5
RUPAY PLATINUM 68926
RUPAY PLATINUM 140809
RUPAY NRO PLATINUM 5212
RUPAY NRO PLATINUM 6326
RUPAY WOMEN PLATINUM 57522
RUPAY WOMEN PLATINUM 55700
RUPAY PMJDY 16105
RUPAY PMJDY 24186
RUPAY KISAN CREDIT CARD 549 RUPAY KISAN CREDIT CARD 431
RUPAY MUDRA CARD 472 RUPAY MUDRA CARD 472
RUPAY PUNGRAIN 122
RUPAY PUNGRAIN 9
VISA CLASSIC PAYWAVE 767924
VISA CLASSIC PAYWAVE 280788
VISA GOLD PAYWAVE 15678
VISA GOLD PAYWAVE 28089
VISA BEING ME PAYWAVE 63696
VISA BEING ME PAYWAVE 94934
VISA SIGNATURE PAYWAVE 7473
VISA SIGNATURE PAYWAVE 11598
VISA WOMEN PAYWAVE 5809
VISA WOMEN PAYWAVE 23340
VISA KIDS PAYWAVE 32876
VISA KIDS PAYWAVE 58423
VISA SIGNATURE DEFENCE PAYWAVE 68
VISA PLATINUM PAYWAVE 22312
VISA PLATINUM PAYWAVE 12670
VISA GIFT CARD 50702
VISA GIFT CARD 44701 VISA CASH CARD 58561
VISA CASH CARD 20581 VISA WORLD CURRENCY CARD 4929
VISA WORLD CURRENCY CARD 984 MASTER CLASSIC EMV DOM 3838
MASTER CLASSIC EMV DOM 3
MASTER GOLD EMV DOM 3644
TOTAL 166682
7 TOTAL 215544
6
Page 92 of 113 IDBI BANK Ltd.
ANNEXURE 14
Details of stationery and collaterals to be printed
Usage Guide
Name of Job: Classic, Gold, Women’s & Being me Debit Card Usage Guide (International)
No. Of Pages:
Cover Page - Front/ Back (4 Pages, 2 leaf )
Inner Pages - Front / Back (16 Pages, 8 leaf )
Paper:
Cover Page - 130 GSM Sinar Art (4 Pages, 2 leaf ) &
Inner Pages -100 GSM Super Sunshine (16 Pages, 8 leaf )
Colour: Cover - 4+ 0 & Inner Pages - 4 + 4
Size: 8.25” x 3.75” (Close) , 16.5” x 3.75” (Open)
Finish: Centre Pinning
Name of Job: Classic, Gold, Women’s & Being me Debit Card Usage Guide (Domestic)
No. Of Pages:
Cover Page – Front (4 Pages, 2 leaf )
Inner Pages - Front / Back (12 Pages, 6 leaf )
Paper:
Cover Page - 130 GSM Sinar Art (4 Pages, 2 leaf ) &
Inner Pages -100 GSM Super Sunshine (12 Pages, 6 leaf )
Colour: 4 + 4
Size: 8.25” x 3.75” (Close), 16.5” x 3.75” (Open)
Finish: Centre Pinning
Name of Job: Platinum Debit Card Usage Guide (International)
No. Of Pages:
Cover Page - Front/ Back ( 4 Pages, 2 leaf )
Inner Pages - Front / Back (16 Pages, 8 leaf )
Paper:
Cover Page - 240 GSM Zanders Ikono Silk (4 Pages, 2 leaf ) &
Inner Pages -150 GSM Zanders Mega Silk Art (16 Pages, 8 leaf )
Colour: Cover Page- 5 + 0 & Inner Pages 4 + 4
Size: 8.25” x 3.75” (Close), 16.5” x 3.75” (Open)
Finish: Centre Pinning
Name of Job: Platinum Debit Card Usage Guide (Domestic)
No. Of Pages:
Cover Page - Front/ Back(4 Pages, 2 leaf )
Inner Pages - Front / Back (12 Pages, 6 leaf )
Paper: 240 GSM Zanders Ikono Silk (4 pages) & Inner 12 pages on 150 GSM Zanders Mega Silk Art
Colour: 5 + 4
Size: 8.25” x 3.75” (Close) , 16.5” x 3.75” (Open)
Finish: Centre Pinning
Name of Job: Kids Card Usage Guide
No. Of Pages:
Cover Page - Front (4 Pages , 2 leaf )
Inner Pages - Front / Back (8 Pages , 4 leaf )
Paper: 200 GSM Sinar Art Cover Page (4 pages) & Inner 8 pages on 120 GSM Sinar Art
Colour: 4 + 4
Size:
8.25” x 3.75” (Close)
16.5” x 3.75” (Open)
Finish: Centre Pinning
Name of Job: World Currency Card Usage Guide
No. Of Pages: Front / Back
Page 93 of 113 IDBI BANK Ltd.
Paper: 110 GSM Sinar Art
Colour: 4 + 4
Size: Close Size: 4"x 8", (Open Size 12" x 8")
Finish: 2 Crease and 3 fold
Name of Job: RuPay Classic Debit Card Usage Guide
No. Of Pages:
Cover Page - Front/ Back (4 Pages, 2 leaf )
Inner Pages - Front / Back (12 Pages, 6 leaf )
Paper:
Cover Page - 130 GSM Sinar Art (4 Pages, 2 leaf ) &
Inner Pages -100 GSM Super Sunshine (12 Pages, 6 leaf )
Colour: 4 + 4
Size: 8.25” x 3.75” (Close), 16.5” x 3.75” (Open)
Finish: Centre Pinning
Name of Job: Kisan Card Usage Guide- RuPay
No. Of Pages: Front and Back
Paper: 120 GSM Sinar Art
Colour: 4 + 4
Size: A 4
Name of Job: Global Currency Card Usage Guide
No. Of Pages: Front / Back
Paper: 110 GSM Sinar Art
Colour: 4 + 4
Size: Close Size: 4"x 8", (Open Size 12" x 8")
Finish: 2 Crease and 3 fold
Name of Job: Signature Debit Card Usage Guide
No. Of Pages:
Cover Page - Front/ Back ( 4 Pages, 2 leaf ) ; Inner Pages - Front / Back (16 Pages, 8 leaf )
Paper:
Cover Page - 260 GSM Zanders Ikono Silk (4 Pages, 2 leaf ) & Inner Pages -180 GSM Zanders Mega Silk Art (16 Pages, 8 leaf )
Colour: Cover Page- 5 + 0 & Inner Pages 4 + 4
Size: 8.25” x 3.75” (Close), 16.5” x 3.75” (Open)
Finish: Centre Pinning
Name of Job: RuPay Platinum Debit Card Usage Guide
No. Of Pages: Cover Page - Front/ Back (4 Pages, 2 leaf ) ; Inner Pages - Front / Back (12 Pages, 6 leaf )
Paper: Cover Page - 240 GSM Zanders Ikono Silk (4 Pages, 2 leaf ) & Inner Pages -150 GSM Zanders Mega Silk Art (12 Pages, 6 leaf )
Colour: 4 + 4
Size: 8.25” x 3.75” (Close), 16.5” x 3.75” (Open)
Finish: Centre Pinning
Page 94 of 113 IDBI BANK Ltd.
Envelope
Name of Job: Classic Debit Card Envelope ( Domestic).
Paper: 170 GSM Sinar Matt Art paper
Colour: 4 + 0
Size: Open Size : 10.181 (w) x 11.165(h) inches, Close Size : 9 (w) x 4.5 (h) inches, Window Size: 3.75(w) x 1.969(h) Inch
Finish: Strip gumming on flap , window punching with PVC transparent sheet Pasting (4"(w) x 2(h)"),
Name of Job: Classic Debit Card Envelope (International)
Paper: 170 GSM Sinar Matt Art paper
Colour: 4 + 0
Size: Open Size : 10.181 (w) x 11.165(h) inches, Close Size : 9 (w) x 4.5 (h) inches, Window Size: 3.75(w) x 1.969(h) Inch
Finish: Strip gumming on flap, window punching with PVC transparent sheet Pasting (4"(w) x 2(h)"),
Name of Job: Gold Debit Card Envelope ( Domestic)
Paper: 240 GSM Sinar Matt Art paper
Colour: 5 + 0
Size: Open Size : 11.264(w) x 10.565(h) inches, Close Size : 9.75 (w) x 4.75 (h) inches, Window Size: 3.543(w) x 1.772(h) Inch
Finish: Strip gumming on flap, window punching with PVC transparent sheet Pasting (4"(w) x 2(h)"),
Name of Job: Gold Debit Card Envelope (International)
Paper: 240 GSM Sinar Matt Art paper
Colour: 5 + 0
Size: Open Size : 11.264(w) x 10.565(h) inches, Close Size : 9.75 (w) x 4.75 (h) inches, Window Size: 3.543(w) x 1.772(h) Inch
Finish: Strip gumming on flap, window punching with PVC transparent sheet Pasting (4"(w) x 2(h)"),
Name of Job: Women's Debit Card Envelope ( Domestic).
Paper: 170 GSM Sinar Matt Art paper
Colour: 4 + 0
Size: Open Size : 10.75(w) x 10.75(h) inches, Close Size : 9.75 (w) x 4.75 (h) inches, Window Size: 3.543(w) x 1.378(h) Inch
Finish: Strip gumming on flap , window punching with PVC transparent sheet Pasting (4"(w) x 2(h)"),
Name of Job: Women's Debit Card Envelope (International)
Paper: 170 GSM Sinar Matt Art paper
Colour: 4 + 0
Size: Open Size : 10.75(w) x 10.75(h) inches, Close Size : 9.75 (w) x 4.75 (h) inches, Window Size: 3.543(w) x 1.378(h) Inch
Finish: Strip gumming on flap , window punching with PVC transparent sheet Pasting (4"(w) x 2(h)"),
Name of Job: Being Me Debit Card Envelope ( Domestic)
No. Of Pages: Front/Back
Paper: 170 GSM Sinar Matt Art paper
Page 95 of 113 IDBI BANK Ltd.
Colour: 4+ 0
Size: Open Size : 10.5 (w) x 11(h) inches, Close Size : 9.5 (w) x 5 (h) inches, Window Size: 3.543(w) x 1.378(h) Inch
Finish: Strip gumming on flap , window punching with PVC transparent sheet Pasting (4"(w) x 2(h)"),
Name of Job: Being Me Debit Card Envelope (International)
No. Of Pages: Front/Back
Paper: 170 GSM Sinar Matt Art paper
Colour: 4+ 0
Size: Open Size : 10.5 (w) x 11(h) inches, Close Size : 9.5 (w) x 5 (h) inches, Window Size: 3.543(w) x 1.378(h) Inch
Finish: Strip gumming on flap, window punching with PVC transparent sheet Pasting (4"(w) x 2(h)")
Name of Job: World Currency Card Envelope
No. Of Pages: Front
Paper: 170 GSM Sinar Matt Art paper
Colour: 4+ 0
Size: 11" (w) x 5" (h) – Close Size, flap : 1.5"
Finish: With strip gumming & peel-off for flap, envelope making
Name of Job: Gift Card Outer Window Envelope
Paper: 130 GSM Ballarpur Maplitho Paper
Colour: 4+ 0
Size: Close Size : 5" x 9.5'' Open Size: 10.5" x 11.318", flap 9.5" x 1.5"
Finish: Strip gumming on flap, Outside window lamination with BOPP Flim
Name of Job: Gift Card Inner Envelope
Paper: 100 GSM Ballarpur Maplitho Paper
Colour: 4+ 0
Size: Close Size :9.05" x 4.31" Open Size: 9.58" x 9.82", flap 9.05" x 1.5"
Finish: Strip gumming on flap, inside lamination.
Name of Job: Kids Card Envelope
No. of Pages: Front
Paper: 170 GSM Sinar Matt Art paper
Colour: 4 + 0
Size: Close -4.75" x 9.75" , Open -10.75" x 11"
Finish: Strip gumming on flap, window punching with PVC transparent sheet Pasting (1.75" x 3.5"), Punching, pasting
Name of Job: Kisan Card envelope
Paper: 100 GSM BILT (Maplitho)
Colour: 4+ 0
Size: Close: 9.5"w x 4.75"h, Open: 10.75"w x 10.75"h, Window Size: 3"w x 1.5"h
Finish: Window Envelope With Zigzag Punching, Lamination Lining & Strip gumming
Name of Job: Global Currency Card Envelope
No. Of Pages: Front
Paper: 170 GSM Sinar Matt Art paper
Colour: 4+ 0
Page 96 of 113 IDBI BANK Ltd.
Size: 11" (w) x 5" (h) – Close Size, flap : 1.5"
Finish: With strip gumming & peel-off for flap, envelope making
Name of Job: Signature Debit Card Envelope
No. Of Pages: Front
Paper: 280 GSM Sinar Matt Art paper
Colour: 5 + 0
Size: Open Size : 10.749 (w) x 11(h) inches, Close Size : 9.75 (w) x 4.75 (h) inches, Window Size: 3.543(w) x 1.378(h) Inch
Finish:
Strip gumming on flap , window punching with PVC transparent sheet Pasting (4"(w) x 2(h)"),
Name of Job: RuPay Platinum Debit Card Envelope
No. Of Pages: Front
Paper: 250 GSM Sinar Matt Art paper
Colour: 4 + 0
Size: Open Size : 11.264(w) x 10.565(h) inches, Close Size : 9.75 (w) x 4.75 (h) inches, Window Size: 3.75(w) x 1.969(h) Inch
Finish: Strip gumming on flap, window punching with PVC transparent sheet Pasting (4"(w) x 2(h)")
Name of Job: Cash Card Envelope
No. of Pages: Front
Paper: 110 GSM Ballarpur Maplitho
Colour: 4 + 0
Size: Open-10.5"(w) x 11"(h), Close- 9.5"(w) x 5"(h), flap: 1.5"
Finish: With strip gumming & peel-off for flap, envelope making
Terms & Conditions
Name of Job: Kids Card Terms and Conditions Booklet
No. Of Pages: Front / Back ( 8 pages, 4 Leaf), Center Pinning 2 places
Paper: 80 gsm Maplitho
Colour: 1 + 1
Size: 4" (w) x 9" ( H )
Name of Job: World Currency Card Terms and Conditions Booklet - Mastercard
No. Of Pages: Front / Back ( 8 pages, 4 Leaf), Center Pinning 2 places
Paper: 90 gsm Maplitho
Colour: 1 + 1
Size: 3.5" (w) x 8.5" ( h )
Name of Job: RuPay Classic Debit Card Terms and Conditions Booklet
No. Of Pages: Front / Back (12 pages, 6 Leaf), Centre Pinning at two place
Paper: 80 GSM Maplitho
Colour: 1 + 1
Size: 4" (w) x 9" (h) Close, 8"(w) X 9" (h) Open
Name of Job: Kisan Card Terms and Conditions Booklet
No. Of Pages: Front / Back ( 8 pages, 4Leaf), Center Pinning 2 places
Paper: 80 GSM Maplitho
Colour: 1 + 1
Size: Close- 4" (w) x 9" ( H ) Open- 8" (w) x 9" ( H )
Page 97 of 113 IDBI BANK Ltd.
Name of Job: Classic and Gold Debit Card Terms and Conditions Booklet (International)
No. Of Pages: Front / Back (12 pages, 6 Leaf), Centre Pinning at two place
Paper: 80 GSM Maplitho
Colour: 1 + 1
Size: 4" (w) x 9" (h) Close, 8"(w) X 9" (h) Open
Name of Job: Classic and Gold Debit Card Terms and Conditions Booklet (Domestic)
No. Of Pages: Front / Back ( 8 pages, 4 Leaf), Centre Pinning at two place
Paper: 80 GSM Maplitho
Colour: 1 + 1
Size: 4" (w) x 9" (h) Close, 8"(w) X 9" (h) Open
Name of Job: Platinum Debit Card Terms and Conditions Booklet (International)
No. Of Pages: Front / Back (12 pages, 6 Leaf), Centre Pinning at two place
Paper: 80 GSM Maplitho
Colour: 1 + 1
Size: 4" (w) x 9" (h) Close, 8"(w) X 9" (h) Open
Name of Job: Platinum Debit Card Terms and Conditions Booklet (Domestic)
No. Of Pages: Front / Back (8 pages, 4 Leaf), Centre Pinning at two place
Paper: 80 GSM Maplitho
Colour: 1 + 1
Size: 4" (w) x 9" (h) Close, 8"(w) X 9" (h) Open
Name of Job: Women's Debit Card Terms and Conditions Booklet (International)
No. Of Pages: Front / Back (12 pages, 6 Leaf), Centre Pinning at two place
Paper: 80 GSM Maplitho
Colour: 1 + 1
Size: 4" (w) x 9" (h) Close, 8"(w) X 9" (h) Open
Name of Job: Women's Debit Card Terms and Conditions Booklet (Domestic)
No. Of Pages: Front / Back (8 pages, 4 Leaf), Centre Pinning at two place
Paper: 80 GSM Maplitho
Colour: 1 + 1
Size: 4" (w) x 9" (h) Close, 8"(w) X 9" (h) Open
Name of Job: Being Me Debit Card Terms and Conditions Booklet (International)
No. Of Pages: Front / Back (12 pages, 6 Leaf), Centre Pinning at two place
Paper: 80 GSM Maplitho
Colour: 1 + 1
Size: 4" (w) x 9" (h) Close, 8"(w) X 9" (h) Open
Name of Job: Being Me Debit Card Terms and Conditions Booklet (Domestic)
No. Of Pages: Front / Back (8 pages, 4 Leaf), Centre Pinning at two place
Paper: 80 GSM Maplitho
Colour: 1 + 1
Size: 4" (w) x 9" (h) Close, 8"(w) X 9" (h) Open
Name of Job: Gift Card Terms and Conditions Booklet
No. Of Pages: Front / Back ( 8 pages, 4 Leaf), Center Pinning 2 places
Paper: 80 GSM Maplitho
Colour: 1 + 1
Page 98 of 113 IDBI BANK Ltd.
Size: 3.5" (w) x 8.5" (h) Close, 7"(w) X 8.5" (h) Open
Name of Job: Cash Card Terms and Conditions Booklet
No. Of Pages: Front / Back ( 4 pages, 2 Leaf), Center Fold
Paper: 80 GSM Maplitho
Colour: 1 + 1
Size: 3.5" (w) x 8.5" (h) Close, 7"(w) X 8.5" (h) Open
Name of Job: Signature Debit Card Terms and Conditions Booklet
No. Of Pages: Front / Back (12 pages, 6 Leaf), Centre Pinning at two place
Paper: 80 GSM Maplitho
Colour: 1 + 1
Size: 4" (w) x 9" (h) Close, 8"(w) X 9" (h) Open
Name of Job: World Currency Chip Card Terms and Conditions Booklet
No. Of Pages: Front / Back (12 pages, 6 Leaf), Centre Pinning at two place
Paper: 80 GSM Maplitho
Colour: 1 + 1
Size: 4" (w) x 9" (h) Close, 8"(w) X 9" (h) Open
Name of Job: RuPay Platinum Debit Card Terms and Conditions Booklet
No. Of Pages: Front / Back (12 pages, 6 Leaf), Centre Pinning at two place
Paper: 80 GSM Maplitho
Colour: 1 + 1
Size: 4" (w) x 9" (h) Close, 8"(w) X 9" (h) Open
Mailer
Name of Job: Mailer (Generic)
No. Of Pages: Front and Back
Paper: 120 GSM Super Sunshine
Colour: 4 + 4
Size: A4
Name of Job: Signature Debit Card Mailer
No. Of Pages: Front and Back
Paper: 150 GSM Super Sunshine
Colour: 4 + 4
Size: A4
Acknowledgement form
Name of Job: World Currency Card Acknowledgement form
No. Of Pages: Front
Paper: 100 GSM Maplitho
Colour: 1 + 0
Size: A4
Notice
Name of Job: World Currency Card White Label ATM Notice leaflet
No. Of Pages: Front
Paper: 90 GSM Sinar Art
Colour: 4 + 0
Page 99 of 113 IDBI BANK Ltd.
Size: 4” x 8”
PIN Mailer
Name of Job: Debit cum ATM Card Pin Mailer
No. Of Pages: 1
Paper: 60 + 60 + 70 GSM
Colour: Single
Size: 9" x 4" x III Part (OR) 8" x 4"
PIN Mailer Window envelope
Name of Job: Debit cum ATM Card Pin Mailer
No. Of Pages: Envelope Window
Paper: 100 GSM Ballarpur Maplitho
Colour: 1 + 0
Size: 9” x 11.5” ( O ) , 4.25” x 9.5” ( C )
Finish : Window Punching ( 2” x 4” ) with PVC Sheet, Strip Gumming on flap , Envelope Pasting
Page 100 of 113 IDBI BANK Ltd.
ANNEXURE 15
INFORMATION SECURITY CERTIFICATE
This is to certify that–
1. Hardware and the software/future upgrades being offered do not contain any kind
of malicious code such as Viruses, Trojan, Spyware that would:-
(a) Obstruct the desired and the designed function of hardware.
(b) Cause physical damage to the user or their equipment during the usage of the
equipment.
(c) Tap the information regarding network, users and information stored on the
network of the Bank or in its CBS Platform or otherwise.
(d) Culminate into software attack, theft of intellectual property rights, identity theft,
and theft of equipment or information, sabotage & information extortion;
2. We undertake to be liable in case of any loss that may be caused to the Purchaser
due to the breach of any of the aforesaid assurances & representations and also for any
physical damage, loss of information, loss of reputation and those relating to copyright
and intellectual Property Rights (IPRs), caused due to activation of any such malicious
code in the hardware / software supplied.
3. We shall make sure that the sensitive data (such as password, financial
information, biometric information, personal information etc.) shared by the Bank will be
kept within the geographical boundaries of India.
Page 101 of 113 IDBI BANK Ltd.
ANNEXURE 16
FORMAT FOR RAISING INVOICE
XYZ
Bill from XYZ LIMITED
Address
GSTN STATE
CODE
PAN No.
Page 102 of 113 IDBI BANK Ltd.
ANNEXURE 17
PRE CONTRACT INTEGRITY PACT
General
This pre-bid pre-contract Agreement (hereinafter called the Integrity Pact) is made on
____________ day of the month of ___________ 20___, between, IDBI Bank Ltd., a
company within the meaning of Section 2(20) of the Companies Act, 2013 (18 of 2013)
and a banking company within the meaning of Section 5 (c) of the Banking Regulation
Act, 1949(10 of 1949), with Corporate Identity No. L65190MH2004GOI148838 and
having its registered office at IDBI Tower, WTC Complex, Cuffe Parade, Mumbai
400005 through its Debit Card Operations Department, Central Processing Unit at CBD
Belapur, Navi Mumbai (hereinafter called the "PRINCIPAL'', which expression shall
mean and include, unless the context otherwise requires, its successors) of the First Part
and M/s ______________represented by Smt/ Shri___________________________,
MD/CEO/ CMD (hereinafter called the "BIDDER/ Seller which expression shall mean
and include, unless the context otherwise requires, its/ his successors and permitted
assigns) of the Second Part.
WHEREAS the PRINCIPAL proposes to appoint vendor/s for Supply, Printing and
Personalization of EMV Contact & Contactless/Dual Interface (DI)/Combo cards/Photo
Cards/NCMC Card etc. including related collaterals, PIN printing, dispatch and
administration and BIDDER/ Seller is willing to offer/ has offered the same to the
Principal.
WHEREAS the BIDDER is a private company / public company / Government
undertaking / partnership / registered export agency, constituted in accordance with the
relevant law in the matter and the PRINCIPAL is an Office / Department of IDBI Bank
Ltd performing its functions on behalf of IDBI Bank Ltd.
NOW, THEREFORE,
To avoid all forms of corruption by following a system that is fair, transparent and free
from any influence / prejudiced dealings prior to, during and subsequent to the currency
of the contract to be· entered into with a view to:
Enabling the PRINCIPAL to obtain the desired service/ product at a competitive
price in conformity with the defined specifications by avoiding the high cost and
the distortionary impact of corruption on public procurement; and
Enabling BIDDERs to abstain from bribing or indulging in any corrupt practice in
order to secure the contract by providing assurance to them that their competitors
will also abstain from bribing and other corrupt practices and the PRINCIPAL
will commit to prevent corruption, in any form, by its officials by following
transparent procedures.
Page 103 of 113 IDBI BANK Ltd.
The parties hereto hereby agree to enter into this Integrity Pact and agree as follows:
1. Commitments of the PRINCIPAL
1.1 The PRINCIPAL undertakes that no official of the PRINCIPAL, connected
directly or indirectly with the contract, will demand, take a promise for or accept
directly or through intermediaries, any bribe, consideration, gift, reward, favour or
any material or immaterial benefit or any other advantage from the BIDDER,
either for themselves or for any person, organisation or third party (which is not
available legally) related to the contract in exchange for an advantage in the
bidding process, bid evaluation, contracting or implementation process related to
the contract.
1.2 The PRINCIPAL will, during the pre-contract stage, treat all BIDDERs alike, and
will provide to all BIDDERs the same information and will not provide any such
information to any particular BIDDER which could afford an advantage to that
particular BIDDER in comparison to other BIDDERs.
1.3 All the officials of the PRINCIPAL will report to the appropriate authority any
attempted or completed breaches of the above commitments as well as any
substantial suspicion of such a breach.
2. In case any such preceding misconduct on the part of such official(s) is reported
by the BIDDER to the PRINCIPAL with full and verifiable facts and the same is prima
facie found to be correct by the PRINCIPAL, necessary disciplinary proceedings, or any
other action as deemed fit, including criminal proceedings may be initiated by the
PRINCIPAL and such a person shall be debarred from further dealings related to the
contract process. In such a case while an enquiry is being conducted by the PRINCIPAL
the proceedings under the contract would not be stalled.
3. Commitments of the BIDDERs
The BIDDER commits itself to take all measures necessary to prevent corrupt practices,
unfair means and illegal activities during any stage of its bid or during any pre-contract or
post-contract stage in order to secure the contract or in furtherance to secure it and in
particular commit itself to the following:
3.1 The BIDDER will not offer, directly or through intermediaries, any bribe, gift,
consideration, reward, favour, any material or immaterial benefit or other
advantage commission, fees brokerage or inducement to any official of the
PRINCIPAL, connected directly or indirectly with the bidding process, or to any
person, organisation or third party related to the contract in exchange for any
advantage in the bidding, evaluation, contracting and implementation of the
contract.
3.2 The BIDDER further undertakes that it has not given, offered or promised to give,
directly or indirectly any bribe, gift, consideration, reward, favour, any material or
immaterial benefit or other advantage, commission, fees, brokerage or inducement
(not available legally) to any official of the PRINCIPAL or otherwise in procuring
the Contract or forbearing to door having done any act in relation to the obtaining
Page 104 of 113 IDBI BANK Ltd.
or execution of the contract or any other contract with IDBI Bank Ltd for showing
or forbearing to show favour or disfavor to any person in relation to the contract or
any other contract with IDBI Bank Ltd.
3.3 The BIDDER confirms and declares that they have not made any payments to any
agents / brokers or any other intermediary, in connection with this bid/ contract.
3.4 The BIDDER further confirms and declares to the PRINCIPAL that the BIDDER
is the original vendor or service provider in respect of product / service covered in
the bid documents and the BIDDER has not engaged with any individual or firm
or company whether Indian or foreign to intercede, facilitate or in any way to
recommend to the PRINCIPAL or any of its functionaries, whether officially or
unofficially to the award of the contract to the BIDDER, nor has any amount been
paid, promised or intended to be paid to any such individual, firm or company in
respect of any such intercession, facilitation or recommendation.
3.5 The BIDDER, at the earliest available opportunity, i.e. either while presenting the
bid or during pre-contract negotiations and in any case before opening the
financial bid and before signing the contract, shall disclose any payments he has
made, is committed to or intends to make to officials of the PRINCIPAL or their
family members, agents, brokers or any other intermediaries in connection with
the contract and the details of the services agreed upon for such payments.
3.6 The BIDDER will not enter into any undisclosed agreement or collude with other
parties interested in the contract / other BIDDERs to impair the transparency,
fairness and progress of the bidding process, bid evaluation, contracting and
implementation of the contract or with respect to prices, specifications,
certifications, subsidiary contracts etc.
3.7 The BIDDER will not accept any advantage in exchange for any corrupt practice;
unfair means and illegal activities.
3.8 The BIDDER shall not use improperly, for purpose of competition or personal
gain or pass on to others, any information provided by the PRINCIPAL as a part
of the business relationship, regarding plans, technical proposals and business
details including information contained in any electronic data carrier. The
BIDDER also undertakes to exercise due and adequate care lest any such
information is divulged.
3.9 The BIDDER commits to refrain from giving any complaint directly or through
any other manner without supporting it with full and verifiable facts.
3.10 The BIDDER shall not instigate or cause to instigate any third person to commit
any of the actions mentioned above.
3.11 If the BIDDER or any employee of the BIDDER or any person acting on behalf of
the BIDDER, either directly or indirectly, is a relative of any of the officers of the
PRINCIPAL, or alternatively, if any relative of an officer of the PRINCIPAL has
financial interest/stake in the BIDDER's firm, the same shall be disclosed by the
BIDDER at the time of filing of tender.
Page 105 of 113 IDBI BANK Ltd.
3.12 The BIDDER shall not lend to or borrow any money from or enter into any
monetary dealings or transactions, directly or indirectly, with any employee of the
PRINCIPAL.
3.13 The BIDDER/ Contractor shall not directly or through any other person or firm
use coercive practices against IDBI Bank and/ or other BIDDERs/ Contractor(s).
3.14 BIDDERs are not to pass any information provided by the PRINCIPAL as a part
of business relationship to others and not commit any offence under PC/ IPC Act.
3.15 Foreign BIDDERs if any, to disclose name and address of agents and
representatives in India and Indian Bidders to disclose their foreign principal or
associates.
3.16 BIDDERs to disclose any transgressions with any other company that may
impinge on anti- corruption principle.
4. Previous Transgressions
4.1 The BIDDER declares that no previous transgression occurred in the last three
years immediately before signing of this Integrity Pact, with any other company in
any country in respect of any corrupt practices envisaged hereunder or with any
Public Sector Enterprise / Public Sector Banks in India or any Government
Department in India or RBI that could justify BIDDER’s exclusion from the
tender process.
4.2 The BIDDER agrees that if it makes incorrect statement on this subject, BIDDER
can be disqualified from the tender process or the contract, if already awarded, can
be terminated for such reason.
5. Earnest Money (Security Deposit)
5.1 While submitting commercial bid, the BIDDER shall deposit an amount (specified
in RFP)as Earnest Money/Security Deposit, with the PRINCIPAL through
electronic mode (NEFT/RTGS) to IDBI Bank's Current Account A/C No.:
99934911010995, IFSC: IBKL0000999
5.2 Unless otherwise stipulated in the Bid document / RFP, the Earnest Money /
Security Deposit shall be valid upto a period of 3 years or the complete conclusion
of the contractual obligations to the complete satisfaction of both the BIDDER
and the PRINCIPAL, including warranty period, whichever is later.
5.3 In case of the successful BIDDER, a clause would also be incorporated in the
Article
pertaining to Performance Bond in the Purchase Contract that the provisions of
Sanctions for Violation shall be applicable for forfeiture of Performance Bond in
case of a decision by the PRINCIPAL to forfeit the same without assigning any
reason for imposing sanction for violation of this Pact.
Page 106 of 113 IDBI BANK Ltd.
5.4 No interest shall be payable by the PRINCIPAL to the BIDDER on Earnest
Money/ Security Deposit for the period of its currency.
6. Sanctions for Violations
6.1 Any breach of the aforesaid provisions by the BIDDER or anyone employed by it
or acting on its behalf (whether with or without the knowledge of the BIDDER)
shall entitle the PRINCIPAL to take all or any one of the following actions,
wherever required:
6.1.1 To immediately call off the pre contract negotiations without assigning any
reason and without giving any compensation to the BIDDER. However, the
proceedings with the other BIDDER(s) would continue, unless the
PRINCIPAL desires to drop the entire process.
6.1.2 The Earnest Money Deposit(in pre-contract stage) and / or Security Deposit /
Performance Bond(after the contract is signed) shall stand forfeited either
fully or partially, as decided by the PRINCIPAL and the PRINCIPAL shall
not be required to assign any reason therefore.
6.1.3 To immediately cancel the contract, if already signed, without giving any
compensation to the BIDDER.
6.1.4 To encash the advance bank guarantee and performance bond / warranty
bond, if furnished by the BIDDER, in order to recover the payments, already
made by the PRINCIPAL along with interest.
6.1.5 To cancel all or any other Contracts with the BIDDER. The BIDDER shall
be liable to pay compensation for any loss or damage to the PRINCIPAL
resulting from such cancellation / rescission and the PRINCIPAL shall be
entitled to deduct the amount so payable from the money(s) due to the
BIDDER.
6.1.6 To debar the BIDDER from participating in future bidding processes of the
PRINCIPAL or any of its subsidiaries for a minimum period of five years,
which may be further extended at the discretion of the PRINCIPAL.
6.1.7 To recover all sums paid, in violation of this Pact, by BIDDER(s) to any
middleman or agent or broker with a view to securing the contract.
6.1.8 Forfeiture of Performance Bond in case of a decision by the PRINCIPAL to
forfeit the same without assigning any reason for imposing sanction for
violation of this Pact.
6.1.9 Intimate to the CVC, IBA, RBI, as the PRINCIPAL deemed fit the details of
such events for appropriate action by such authorities.
6.2 The PRINCIPAL will be entitled to take all or any of the actions mentioned at
para 6.1.1 to 6.1.9 of this Pact also on the Commission by the BIDDER or any one
employed by it or acting on its behalf (whether with or without the knowledge of
the BIDDER), of an offense as defined in Chapter IX of Indian Penal Code, 1860
or Prevention of Corruption Act, 1988 or any other statute enacted for prevention
of corruption.
Page 107 of 113 IDBI BANK Ltd.
6.3 The decision of the PRINCIPAL to the effect that a breach of the provisions of
this Pact has been committed by the BIDDER shall be final and conclusive on the
BIDDER. However, the BIDDER can approach the Independent External
Monitor(s) appointed for the purposes of this Pact.
7. Fall Clause
7.1 The BIDDER undertakes that it has not supplied/ is not supplying similar product/
systems or subsystems at a price lower than that offered in the present bid in
respect of any other Ministry/ Department of the Government of India or PSU or
any other Bank and if it is found at any stage that similar product/ systems or sub
systems was supplied by the BIDDER to any other Ministry/ Department of the
Government of India or a PSU or a Bank at a lower price, then that very price,
with due allowance for elapsed time, will be applicable to the present case and the
difference in the cost would be refunded by the BIDDER to the PRINCIPAL, if
the contract has already been concluded.
8. Independent External Monitors
8.1 The PRINCIPAL has appointed Independent External Monitors (hereinafter
referred to as Monitors or IEMs) for this Pact in consultation with the Central
Vigilance Commission.
8.2 The task of the Monitors shall be to review independently and objectively,
whether and to what extent the parties comply with the obligations under this Pact.
8.3 The Monitors shall not be subject to instructions by the representatives of the
parties and perform their functions neutrally and independently.
8.4 Both the parties accept that the Monitors have the right to access all the
documents relating to the project/procurement, including minutes of meetings.
8.5 As soon as the Monitor notices, or has reason to believe, a violation of this Pact,
he will so inform the Authority designated by the PRINCIPAL.
8.6 The BIDDER(s) accepts that the Monitor has the right to access without
restriction to all Project documentation of the PRINCIPAL including that
provided by the BIDDER. The BIDDER will also grant the Monitor, upon his
request and demonstration of a valid interest, unrestricted and unconditional
access to his project documentation. The same is applicable to Sub-contractors.
The Monitor shall be under contractual obligation to treat the information and
documents of the BIDDER/ Sub-contractor(s) with confidentiality.
8.7 The PRINCIPAL will provide to the Monitor sufficient information about all
meetings among the parties related to the Project provided such meetings could
have an impact on the contractual relations between the parties. The parties will
offer to the Monitor the option to participate in such meetings.
Page 108 of 113 IDBI BANK Ltd.
8.8 The Monitor will submit a written report to the designated authority of
PRINCIPAL/Secretary in the Department within 8 to 10 weeks from the date of
reference or intimation to him by the PRINCIPAL/ BIDDER and should the
occasion arise, submit proposals for correcting problematic situations.
9. Facilitation of Investigation
In case of any allegation of violation of any provisions of this Pact or payment of
commission, the PRINCIPAL or its agencies shall be entitled to examine all the
documents including the Books of Accounts of the BIDDER and the BIDDER shall
provide necessary information and documents in English and shall extend all possible
help for the purpose of such examination.
10. Law and Place of Jurisdiction
This Pact is subject to Indian Law. The place of performance and jurisdiction is
the seat of the PRINCIPAL.
11. Other Legal Actions
The actions stipulated in this Integrity Pact are without prejudice to any other
legal action that may follow in accordance with the provisions of the extant law in force
relating to any civil or criminal proceedings.
12. Validity
12.1 The validity of this Integrity Pact shall be from date of its signing and extend upto
5 years or the complete execution of the contract to the satisfaction of the
PRINCIPAL and the BIDDER/Seller, including warranty period, whichever is
later. In case BIDDER is unsuccessful, this Integrity Pact shall expire after six
months from the date of the signing of the contract, with the successful bidder by
the PRINCIPAL.
12.2 Should one or several provisions of this Pact turn out to be invalid; the remainder
of this Pact shall remain valid. In this case, the parties will strive to come to an
agreement to their original intentions.
13. The parties hereby sign this Integrity Pact at _______________ on___________.
IN WITNESS WHEREOF, the Parties have signed and executed this Integrity
Pact at the place and date first hereinabove mentioned in the presence of following
witness:
Signature Signature
(For & on behalf of the PRINCIPAL) (For & on behalf of the BIDDER/
Contractor)
Office Seal Office Seal
Name Name
Page 109 of 113 IDBI BANK Ltd.
Designation Designation
Witness 1:
(Name & Address) __________________________
Witness 2:
(Name & Address) ____________________________
Page 110 of 113 IDBI BANK Ltd.
ANNEXURE 18
TECHNICAL DETAILS OF VISA, MASTERCARD & RUPAY CARDS
VISA MASTERCARD RUPAY Magnetic Stripe i) HICO: 2750 Oersted ii) ISO Standard for Encoding & location of Track1, 2, 3 iii) ISO / IEC 7813
White Plastic Standard - ISO
/
IEC 7810 – ID1
EMV Chip Contact Debit Card i. Compliant to ISO/IEC 7816 Standards ii. Physical Card ID1 Format iii. Card - PVC Material with 800 micron thickness iv. Free User Memory : 8K FLASH v. Authentication method : DDA /CDA vi. Global Platform 2.1.1/ MULTOS 4.3 vii. JAVA Card 2.2.2/MULTOS 4.3 viii. Communication Protocol : T=0 , T=1 ix. Certified Payment schemes : x. Visa – VSDC2.8.1f1 T=0 xi. Minimum 8 bit CPU xii. Secure Hardware Crypto Coprocessor xiii. RSA /ECC, 3DES (with 2 unique keys)/3KTDES xiv. Write Endurance 300 000 cycles xv. Data Retention >10 years xvi. Unique ID for each chip xvii. Support for EMV financial applications Dual Interface Card (Contact + Contactless)
Magnetic Stripe i) HICO: 2750 Oersted ii) ISO Standard for Encoding & location of Track1, 2, 3 iii) ISO / IEC 7813 White Plastic Standard - ISO
/
IEC 7810 – ID1
EMV Chip Contact Debit Card
i. Compliant to ISO/IEC 7816 Standards ii. Physical Card ID1 Format iii. Card - PVC Material with 800 micron thickness iv. Free User Memory : 8K FLASH v. Authentication method : DDA /CDA vi. Global Platform 2.1.1/ MULTOS 4.3 vii. JAVA Card 2.2.2/MULTOS 4.3 viii. Communication Protocol : T=0 , T=1 ix. Certified Payment schemes : x. MasterCard - M/Chip 4 Multi- App T=0 & T=1 xi. Minimum 8 bit CPU xii. Secure Hardware Crypto Coprocessor xiii. RSA /ECC, 3DES (with 2 unique keys)/3KTDES xiv. Write Endurance 300 000 cycles xv. Data Retention >10 years xvi. Unique ID for each chip xvii. Support for EMV financial applications Dual Interface Card
Magnetic Stripe i) HICO: 2750 Oersted ii) ISO Standard for Encoding & location of Track1, 2, 3 iii) ISO / IEC 7813
White Plastic Standard - ISO
/
IEC 7810 – ID1
EMV Chip Contact Debit Card i. Compliant to ISO/IEC 7816 Standards ii. Physical Card ID1 Format iii. Card - PVC Material with 800 micron thickness iv. Free User Memory : 8K FLASH v. Authentication method : DDA /CDA vi. Global Platform 2.1.1/ MULTOS 4.3 vii. JAVA Card 2.2.2/MULTOS 4.3 viii. Communication Protocol : T=0 , T=1 ix. Certified Payment schemes : x. Rupay - DPAS v1.1 T=0 xi. Minimum 8 bit CPU xii. Secure Hardware Crypto Coprocessor xiii. RSA /ECC, 3DES (with 2 unique keys)/3KTDES xiv. Write Endurance 300 000 cycles xv. Data Retention >10 years xvi. Unique ID for each chip xvii. Support for EMV financial applications Dual Interface Card (Contact + Contactless)
Page 111 of 113 IDBI BANK Ltd.
i. Compliant to ISO/IEC 7816 Standards ii. Physical Card ID1 Format iii. Card - PVC Material with 800 micron thickness iv. Free User Memory : 16K v. Authentication method : DDA /CDA vi. Global Platform 2.1.1/MULTOS 4.3 vii. JAVA Card 2.2.2 / MULTOS 4.3 viii. Compliance to ISO 14443 ix. Communication Protocol : T=0 , T=1 , CL Type A , CL TypeB, x. Certified Payment schemes : 1. Visa - Visa 2.8.1F T=0 Type A xi. Minimum 8 bit CPU xii. Secure Hardware Crypto Coprocessor xiii. RSA /ECC, 3DES (with 2 unique keys)/3KTDES xiv. Write Endurance 300 000 cycles xv. Data Retention >10 years xvi. Unique ID for each chip xvii. Support for EMV financial applications NFC Tags/Contactless Wearables: i. NFC Tags should be compatible with payment and multiapplications ii. Tags should compliant to ISO 14443 standard iii. Tags should be certified with Paywave (Visa) iv. Reading distance according to EMV Co contactless requirements v. Stickers: a. Smaller form factor with size of 48x25mm centered on
(Contact + Contactless) i. Compliant to ISO/IEC 7816 Standards ii. Physical Card ID1 Format iii. Card - PVC Material with 800 micron thickness iv. Free User Memory : 16K v. Authentication method : DDA /CDA vi. Global Platform 2.1.1 / MULTOS 4.3 vii. JAVA Card 2.2.2 / MULTOS 4.3 viii. Compliance to ISO 14443 ix. Communication Protocol : T=0 ,T=1 , CL Type A , CL Type B, x. Certified Payment schemes : 1. MasterCard - Paypass M/Chip Select T=0 & T=1 & Type A & B xi. Minimum 8 bit CPU xii. Secure Hardware Crypto Coprocessor xiii. RSA /ECC, 3DES (with 2 unique keys)/3KTDES xiv. Write Endurance 300 000 cycles xv. Data Retention >10 years xvi. Unique ID for each chip xvii. Support for EMV financial applications NFC Tags/Contactless Wearables:
i. NFC Tags should be compatible with payment and multi applications ii. Tags should compliant to ISO 14443 standard iii. Tags should be certified with PayPass (Master Card) iv. Reading distance according to EMV Co contactless requirements
i. Compliant to ISO/IEC 7816 Standards ii. Physical Card ID1 Format iii. Card - PVC Material with 800 micron thickness iv. Free User Memory : 16K v. Authentication method : DDA /CDA vi. Global Platform 2.1.1/MULTOS 4.3 vii. JAVA Card 2.2.2 / MULTOS 4.3 viii. Compliance to ISO 14443 ix. Communication Protocol : T=0 , T=1 , CL Type A , CL TypeB, x. Certified Payment schemes : 1. RuPay - NCMC xi. Minimum 8 bit CPU xii. Secure Hardware Crypto Coprocessor xiii. RSA /ECC, 3DES (with 2 unique keys)/3KTDES xiv. Write Endurance 300 000 cycles xv. Data Retention >10 years xvi. Unique ID for each chip xvii. Support for EMV financial applications NFC Tags/Contactless Wearables:
i. NFC Tags should be compatible with payment and multi-applications ii. Tags should compliant to ISO 14443 standard iii. Tags should be certified with NCMC (RuPay) iv. Reading distance according to EMV Co contactless requirements v. Stickers:
a. Smaller form factor with size of 48x25mm centered
Page 112 of 113 IDBI BANK Ltd.
ID1 card support b. Efficient adhesive
c. Should be compatible with all major handsets vi. Keyrings/Wristbands: a. 27x23mm FOB form factor on ID card support Hybrid (Contact + Contactless) Contact EMV:
i. Compliant to ISO/IEC 7816 Standards ii. Physical Card ID1 Format iii. Card - PVC Material with 800 micron thickness iv. Free User Memory : 8K FLASH v. Authentication method : DDA/CDA vi. Global Platform 2.1.1 vii. JAVA Card 2.2.2/ MULTOS 4.3 viii. Communication Protocol : T=0, T=1 ix. Certified Payment schemes : Visa – VSDC2.8.1f1 T=0 x. Minimum 8 bit CPU xi. Secure Hardware Crypto Coprocessor xii. RSA /ECC, 3DES (with 2 unique keys)/3KTDES xiii. Write Endurance 300 000 cycles xiv. Data Retention >10 years xv. Unique ID for each chip xvi. Support for EMV financial applications Contactless DES Fire EV1: Contactless cards are to be supplied as per the standard interface and compliance with VISA standards. Contactless cards are required to be of EMV Chip standards. The manufacturers to guarantee
v. Stickers: a. Smaller form factor with size of 48x25mm centered on ID1 card support b. Efficient adhesive
c. Should be compatible with all major handsets vi. Keyrings/Wristbands: a. 27x23mm FOB form factor on ID card support Hybrid (Contact + Contactless) Contact EMV: i. Compliant to ISO/IEC 7816 Standards ii. Physical Card ID1 Format iii. Card - PVC Material with 800 micron thickness iv. Free User Memory : 8K FLASH v. Authentication method : DDA/CDA vi. Global Platform 2.1.1 vii. JAVA Card 2.2.2/ MULTOS 4.3 viii. Communication Protocol : T=0, T=1 ix. Certified Payment schemes : MasterCard - M/Chip 4 Multi-App T=0 & T=1 x. Minimum 8 bit CPU xi. Secure Hardware Crypto Coprocessor xii. RSA /ECC, 3DES (with 2 unique keys)/3KTDES xiii. Write Endurance 300 000 cycles xiv. Data Retention >10 years xv. Unique ID for each chip xvi. Support for EMV financial applications Contactless DES Fire EV1: Contactless cards are to be supplied as per the standard interface and compliance with
on ID1 card support b. Efficient adhesive c. Should be compatible with all major handsets vi. Keyrings/Wristbands: a. 27x23mm FOB form factor on ID card support Hybrid (Contact + Contactless) Contact EMV:
i. Compliant to ISO/IEC 7816 Standards ii. Physical Card ID1 Format iii. Card - PVC Material with 800 micron thickness iv. Free User Memory : 8K FLASH v. Authentication method : DDA/CDA vi. Global Platform 2.1.1 vii. JAVA Card 2.2.2/ MULTOS 4.3 viii. Communication Protocol : T=0 , T=1 ix. Certified Payment schemes: Rupay - DPAS v1.1 T=0 x. Minimum 8 bit CPU xi. Secure Hardware Crypto Coprocessor xii. RSA /ECC, 3DES (with 2 unique keys)/3KTDES xiii. Write Endurance 300 000 cycles xiv. Data Retention >10 years xv. Unique ID for each chip xvi. Support for EMV financial applications Contactless DES Fire EV1:
Contactless cards are to be supplied as per the standard interface and compliance with RuPay standards. Contactless cards are required to be of
Page 113 of 113 IDBI BANK Ltd.
against the failure. i. ISO/IEC 7816 compatibility ii. RF Interface: ISO/IEC 14443 Type A iii. Operating frequency: 13.56 MHz iv. Operating Distance: up to 100 mm v. Bit-wise anti collision vi. 7 bytes unique identifier, cascaded vii. Memory – 4K viii. Data retention of 10 years ix. Write endurance typical 500000 cycles x. Common Criteria Certification: EAL4+ (Hardware and Software) xi. Data encryption on RF-channel xii. Authentication on application level xiii. Self-securing file system xiv. Transaction oriented automatic anti-tear mechanism
MasterCard standards. Contactless cards are required to be of EMV Chip standards. The manufacturers to guarantee against the failure. i. ISO/IEC 7816 compatibility ii. RF Interface: ISO/IEC 14443 Type A iii. Operating frequency: 13.56 MHz iv. Operating Distance: up to 100 mm v. Bit-wise anti collision vi. 7 bytes unique identifier, cascaded vii. Memory – 4K viii. Data retention of 10 years ix. Write endurance typical 500000 cycles x. Common Criteria Certification: EAL4+ (Hardware and Software) xi. Data encryption on RF-channel xii. Authentication on application level xiii. Self-securing file system xiv. Transaction oriented automatic anti-tear mechanism
EMV Chip standards. The manufacturers to guarantee against the failure. i. ISO/IEC 7816 compatibility ii. RF Interface: ISO/IEC 14443 Type A iii. Operating frequency: 13.56 MHz iv. Operating Distance: up to 100 mm v. Bit-wise anti collision vi. 7 bytes unique identifier, cascaded vii. Memory – 4K viii. Data retention of 10 years ix. Write endurance typical 500 000 cycles x. Common Criteria Certification: EAL4+ (Hardware and Software) xi. Data encryption on RFchannel xii. Authentication on application level xiii. Self-securing file system xiv. Transaction oriented automatic anti-tear mechanism