request for proposal (rfp) for - idbi bank · web portal on processing of letter of credit (lc),...

RFP :: e-TF IDBIBANK Ltd

www.idbi.com

Confidential of 101

Request for Proposal (RFP)

For

Procurement and Implementation of

e-TF

(Letter of Credit, Bank Guarantee,

Invoice Discounting, Inland Vendor/Dealer/Channel Financing,

Remittances, Bill Collection, Bill Discounting, Export Finance )

Solution


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Disclaimer

The information contained in this Request for Proposal (RFP/ Bid Document) or information

provided subsequently to the bidder(s) or applicants whether verbally or in documentary

form, by or on behalf of IDBI Bank Limited (Bank/ Purchaser), is provided to the bidder(s) on

the terms and conditions set out in this RFP document and all other terms and conditions,

subject to which such information is provided.

This RFP document is not an agreement and is not an offer by IDBI Bank. This RFP is to invite

proposals from applicants who are qualified to submit the bids (“Bidder(s)”). The purpose of

this RFP is to provide the Bidder(s) with information to assist them in formulation of their

proposals (Bids). This RFP does not claim to contain all the information, which each Bidder

may require. Each Bidder should conduct its own investigations, analysis and should check

the accuracy, reliability and completeness of the information in this RFP and wherever nec-

essary obtain independent advice. IDBI Bank makes no representation or warranty and shall

incur no liability under any law, statute, rules or regulations as to the accuracy, reliability or

completeness of this RFP. IDBI Bank may in its absolute discretion, but without being under

any obligation to do so, update, amend or supplement the information in this RFP.

The information contained in the RFP document is selective and is subject to update, expan-

sion, revision and amendment. It does not purport to contain all the information that a Bid-

der may require. IDBI Bank does not undertake to provide any Bidder with access to any ad-

ditional information or to update the information in the RFP document or to correct any in-

accuracies therein, which may become apparent. IDBI Bank reserves the right of discretion

to change, modify, add to or alter any or all of the provisions of this RFP and/or the bidding

process, without assigning any reasons whatsoever. Such change will be intimated or made

accessible to all Bidders. Any information contained in this document will be superseded by

any later written information on the same subject made available to all recipients by IDBI

Bank.

IDBI Bank reserves the right to reject any or all proposals received in response to this RFP at

any stage without assigning any reason whatsoever and without being liable for any

loss/injury that Bidder might suffer due to such reason. The decision of IDBI Bank shall be fi-

nal, conclusive and binding an all the parties directly or indirectly connected with the bidding

process.


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TABLE OF CONTENTS TABLE OF CONTENTS ..........................................................................................................................3

Document Control Sheet ....................................................................................................................4

Section 1 :: Request For Proposals ......................................................................................................5

Section 2 :: Procedure for Submission of Bids .................................................................................... 11

Section 4 :: Bidding Process .............................................................................................................. 33

Section 5 :: Terms & Conditions of Contract ...................................................................................... 37

Section 6 :: Service Level Expectations .............................................................................................. 59

Section 7 :: Bid Forms ....................................................................................................................... 60


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Document Control Sheet

Bidders may note the schedule of following important events. Action may please be taken accordingly. Bid document may be downloaded from Bank’s Website www.idbi.com

Name of the Company IDBI BANK LIMITED Date of Issue of RFP 24-Feb-2014

Will be issued through Bank’s web site only

RFP/Bid Reference IDBI/PCell/RFP/024

Last date for submission of Pre bid queries 03-Mar-2014 (Queries should be forwarded strictly in the format pro-vided )

Pre-Bid Meeting Date and Venue 06-Mar-2014 at 15:00 Hrs IDBI Bank Ltd. IDBI Intech Ltd. 5th floor, Mafatlal Centre, VidhanBhavanMarg, Nariman Point, Mumbai – 400021

Cost of the Bid Document (Non-refundable)

Rs.10,000/- (Rupees Five Thousand only) In the form of Demand draft from any scheduled com-mercial bank in favour of ‘IDBI Bank Limited’, payable at Mumbai only, to be submitted along with the Bid.

Cost of Earnest Money Rs.10,00,000/- (Rupees Ten Lakhs Only) EMD in the form of Demand Draft (DD)/Pay Order (PO)/Banker’s Cheque (BC) in favour of “IDBI Bank Lim-ited” payable at Mumbai.

Contact Person / Number/ Email Technical Queries: Raghunath Panda /022-39148075/ [email protected] Dillip Kumar Rout /022-66194280/ [email protected] BID Related Queries: Mr. Ramasubramaniam Bangaru / 022-61986938 [email protected]

Address for Communication and submission of Bids

DGM-ITD, IDBI Bank Ltd C/o. IDBI Intech Ltd., 5th floor, Mafatlal Centre, VidhanBhavanMarg, Nariman Point, Mumbai – 400021.

Mode of submission

One envelope: Technical Bid – Hard copy and soft copy One envelope: Commercial bid - Hard copy only Both the envelopes to be enclosed in a Single sealed enve-lope.

Last Date and Time for Receipt/ Submission of Bids 19-Mar-2014 at 15.00 Hrs Date and Time of Opening of Technical Bids 19-Mar-2014 at 15.30 Hrs

Place of Opening of Technical Bids

IDBI Intech Ltd., 5th floor, Mafatlal Centre, Vidhan Bhavan Marg, Nariman Point, Mumbai – 400021

Date and Time of Opening of Commercial Bids Will be intimated to the eligible bidders who have quali-fied in the Technical Evaluation, through separate com-munication.

Note: 1. This bid document is the property of IDBI Bank Limited and it is not transferable 2. If a holiday is declared on the dates mentioned above, the Bids shall be received / opened on the

next working day upto the appointed time / at the same time specified above. 3. This tender document has 101 pages

http://www.idbi.com/

mailto:[email protected]




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Section 1: Request For Proposals

Introduction

IDBI Bank Limited (“IDBI Bank or Bank”) is a company incorporated and registered under

Companies Act, 1956 (1 of 1956) and a banking company under section 5 (c) of the Banking

Regulation Act, 1949 (10 of 1949). IDBI Bank is also a Scheduled Bank as notified by the Reserve Bank

of India under the Reserve Bank of India Act, 1934. IDBI Bank is engaged in the business of banking.

The Bank presently has 1173 branches including one overseas branch at Dubai.

The Bank is seeking proposals for supply and implementation of e-TF solution (here in after referred

to as “Solution”) to provide the corporate customers to initiate requirements/ transactions through

Web Portal on processing of Letter of Credit (LC), Bank Guarantee (BG), Remittances, Bill Collection,

Bill Discounting, Invoice Discounting/Vendor Financing/Dealer Financing, etc. Products/ Services for

the Bank. The system need to have straight through processing (here in after referred as STP) with

the core banking system of the Bank. This document constitutes the formal Request for Proposal

(here in after referred to as “RFP”) for supply of solution and is being availed through floating of RFP

to all eligible vendors.

Purpose of RFP

The purpose of this RFP is to invite bids for procurement and implementation of e-TF Solution cover-

ing the below mentions modules for the Bank.

1. Online Letter of Credit, Bank Guarantee

2. Online Fx Remittances Cash Outward/Inward, Fx Bill Collection Inbound/Outbound

3. Online Bill Collection (Domestic Inbound/Outbound)

4. Online Bill Discounting/ Export Financing (Pre shipment/Post shipment)

5. Online Invoice Discounting, Inland Vendor/ Dealer/Channel Financing

The solution is required to be invoked from the Bank’s Net Banking system using the Net-Banking

Sign-on credentials. The corporate customers can initiate the transaction through the web portal

and the Bank can verify and take action on the request. The proposed solution need to be tightly

integrate with the core banking solution of the Bank i.e., FINACLE 7.25.

Due Diligence

The Bidder is expected to examine all instructions, forms, terms and specifications in this RFP and

study the RFP document carefully. Bid shall be deemed to have been submitted after careful study

and examination of this RFP with full understanding of its implications. Each Bidder should, at its

own costs without any right to claim reimbursement, conduct its own investigations, analysis and

should check the accuracy, reliability and completeness of the information in this RFP and wherever

felt necessary obtain independent advice. The Bid should be precise, complete and in the prescribed


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format as per the requirement of this RFP. Failure to furnish all information required by this RFP or

submission of a Bid not responsive to this RFP in each and every respect will be at the Bidder’s own

risk and may result in rejection of the Bid and for which IDBI Bank shall not be held responsible. Any

decision taken by IDBI Bank as to completeness of the Bid or rejection of any / all Bid(s) shall be final,

conclusive and binding upon the Bidder(s) and shall not be question / challenged by the Bidder(s).

Cost of RFP / Bid document

Cost of RFP / Bid document is Rs.10,000/- (Rupees Ten Thousand only). The prospective Bidder is re-

quired to pay the prescribed amount in the form of a Demand Draft or pay order from any scheduled

commercial bank in favour of ‘IDBI Bank Limited’, payable at Mumbai, at the time of submission of

the proposal. The Bid/RFP Documents can be downloaded from the Bank’s website. Bids received

without the Bid amount shall be summarily rejected. The Cost of RFP / Bid document is non-

refundable.

The Bidder shall bear all costs associated with or incidental to the preparation and submission of its

Bid and IDBI Bank shall in no case be held responsible or liable for such costs, regardless of the con-

duct or outcome of the bid process including but not limited to cancellation / abandonment / an-

nulment of the bidding process.

Bid Security (EMD)

a) Amount of Bid Security

The Bidder shall furnish as part of its Bid, separate Bid Security in the form of demand drafts /

pay orders in favour of ‘IDBI Bank Limited’ payable at Mumbai of amount

Rs.10,00,000.00(Rupees Ten Lakhs only).The Bid Security will not bear any interest.

b) Currency of Bid Security (EMD):

The Bid Security shall be furnished in Indian National Rupees.

c) Rejection of Bid:

Any Bid not accompanied by EMD as mentioned above, apart from such other deficiencies as

may be found in the Bid, shall be rejected by IDBI Bank, without any further correspondence, as

non-responsive.

d) Discharge of Bid Security of Unsuccessful Bidder:

EMD of the unsuccessful bidders will be returned after 90 days of financial-bid opening.

e) Discharge of Bid Security / EMD of Successful Bidder:

EMD of Successful Bidder will be returned on submission of the Performance Bank Guarantee.

f) The Bid Security will be forfeited:

i. If a Bidder withdraws his bid during the bid validity period; or

ii. If a Bidder makes any statement or encloses any form which turns out to be false,

incorrect and/or misleading at any time prior to signing of contract and/or conceals or

suppresses material information; or

iii. If the Successful Bidder fails to sign the contract or furnish performance security and

other guarantee(s)/security in the form and manner to the satisfaction of IDBI Bank, as

mentioned in the Bid Documents; or

iv. In the event of any evasion, avoidance, refusal or delay on the part of the Successful

Bidder to sign and execute any document, as may be required by IDBI Bank.


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Any decision by IDBI Bank in this regard shall be final, conclusive and binding on the Bidder/s.

Guidelines to Bidders

When responding to this RFP, all Bidders will adhere to the guidelines defined below. All proposals

that do not follow the prescribed format are subject to immediate rejection. Any decision of IDBI

Bank in this regard shall be final, conclusive and binding on Bidders. No upward price revision

relating to increase in customs duty, excise duty, taxes, exchange rate fluctuation etc. will be

permitted. However, if there is any reduction on account of government levies/taxes, during the

offer/bid validity period, the same shall be passed on to IDBI Bank. The Bidder must indicate the tax

component of the cost separately and IDBI Bank reserves its right to verify the same with

documentary evidence.

The following points may be noted for submission of bids:

a) Technical Bid & Commercial Bid should be submitted in separate sealed covers.

b) The detailed information regarding the procedure and submission of Bids are mentioned in

Section 2. The Bidder shall include in their proposal any additional services or items considered

necessary for the successful functioning of the proposed e-TF Solution.

c) The Bid document should contain information relating to the functionality of the e-TF Solu-

tion (as defined in the scope) offered, workflow capabilities, integration capabilities, operating

system supported, implementation methodologies, work plan and other relevant information.

d) The Bid document shall clearly indicate the total cost of the solution, Implementation, Customi-

zation, Training, Post Implementation support, Annual Technical Support as per the format given

in Annexure - 2, but the same should be broken down to enable partial payments or scaling of

requirements.

e) The "Bidder" as used in this RFP shall mean the one who has submitted a duly signed Bid (as

defined hereinafter). All certificates received hereby shall be furnished and signed by the

Principal Officer/Authorized Person and any other documents (including any clarifications sought

and subsequent correspondences) received hereby shall be signed by the Principal Officer /

Authorized Person.

f) It is further clarified that the individual signing the Bid or any other document in connection with

the Bid must certify whether he/she signs as Authorized Representative / Constituted Attorney

of the firm / company and also indicate the source of his ability to bind the Bidder.

g) The Bidder shall clearly indicate its legal constitution.

h) IDBI Bank may reject any bid not supported by adequate proof of the signatory’s authority.

i) A uniform procedure shall be adopted by the Bank for evaluating the proposals, viz., Basic

Eligibility Criteria, Technical Evaluation and Commercial Evaluation.


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Eligibility Criteria

The Basic Eligibility Criteria will be based on the following:

Sr

No.

Criteria Documents Submitted as a proof/ dec-

laration

1 The bidder should be a corporate/a limited

Company and registered under Indian Laws.

Certificate of Incorporation

2 Bidder should have experience in development,

implementation, supply and maintenance of

software solutions for at least three years.

Self declaration letter signed by autho-

rized signatory should be submitted

along-with the bid.

3 Bidder should have positive net worth in the last

3 financial years.

Audited Financial Statements or CA cer-

tificate

4 Bidder should not have been Black-Listed by any

Bank/ Statutory Bodies/ BSFI Units/ Government

Organization during in last three years.



along-with the bid.

5 Bidder should have all necessary licenses, per-

missions, consents, NOCs, approvals as required

under law for carrying out its business.



along-with the bid.

6 Bidder should have completed minimum 2 im-

plementations of any two of the following along

with the integration with Core Banking Solution

1. Online LC & BG

2. Online FX Remittances (Outward & Inward)

3. Online Inland Bill Discounting & Bill Collection

(Inbound & Outbound)

4. Online Export Credit (Pre-Shipment & Post-

Shipment)

5. Online Supply Chain Management

in scheduled commercial banks in India having

more than 200 branches or in any foreign Bank.

Self declaration letter along with the

details of implementation signed by

authorized signatory should be submit-

ted along-with the bid.

7 Bidder shall have proper service setup in India to

provide post implementation support and An-

nual Technical Support.



along-with the bid.

8 The bidder should have a minimum turnover of

at least Rs. 50crores in the past two years from

Indian operations.

Audited Financial Statements or CA cer-

tificate

9 In case the bidder is not the OEM vendor of the

application proposed, the details of the agree-

ment and capability statement to support and

customize the application must be submitted.

Copy of the agreement andself declara-

tion for capability statement to support

and customize the application, signed

by authorized signatory should be sub-

mitted along with the bid.


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All eligibility requirements mentioned above should be compiled by the bidder as per Annexure-14.

General Instructions

The following general information is given as information to bidders.

a) The RFP document to be submitted by the bidder will consist of two bids viz., Technical Bid

and Commercial. Further, both the Technical and Commercial bids will have separate duly

marked sealed covers. Bidders are required to submit the bids in separate sealed covers as

specified. The vendors shortlisted in Technical Bid for each of the module as per Technical

parameters will be eligible for participation in Commercial Bid and hence Commercial Bids of

only those Bidders will be opened in the presence of technically qualified bidders and IDBI

Bank Officials. The IDBI Bank reserves the right to reject any or all the Bids at any time during

the bidding process without assigning any reason there of and may reissue the RFP. The de-

cision of the Bank in this regard shall be final, conclusive and binding. The commercial price

offered for each of the module will be inclusive of all Taxes, Cess, levies, etc. except Octroi,

which will paid at actual on submission of original receipt. The Bidder should invariably

mention the validity of the Bid which should be at least 90 (ninety) days from the date of

opening of Financial Bid.

b) All expenses associated to the preparation and submission of proposal, demo/presentations

and negotiations shall be borne by the Bidder. The Bank shall in no case be responsible or li-

able for those expenses, regardless of the conduct or outcome of the bidding process.

c) The Bank reserves the right to accept or to reject any proposal and to annul the bidding

process at any time prior to the award of the contract, without incurring any liability to any

Bidder or assuming any obligation to inform the Bidder of the grounds for its action.

d) Amendment of RFP - At any time prior to the deadline for submission of proposals, the Bank,

for any reason, whether at its own initiative or in response to a clarification requested by a

prospective Bidder, may modify the RFP by amendment.

e) All prospective Bidders that have received the RFP shall be notified of the amendment in

writing, and it will be binding on them. It is therefore important that bidders give their cor-

rect address details, at the time of collecting/receiving the RFP. To allow prospective Bidders

reasonable time to take any amendments into account in preparing their proposals, the

Bank may at its sole discretion extend the deadline for the submission of proposals based on

the nature of the amendments.

Deadline for Submission of Proposals - Proposals should be submitted on or before the due

date at the address specified in the document control sheet. Proposals received after the due

date and time shall not be considered.

Cost Structure and non-escalation- The bidder shall, in their proposal, detail the proposed costs.

No price escalation under this contract shall be allowed. The IDBI Bank shall not compensate for


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any costs incurred in the preparation and submission of this RFP.The Bidder shall bear all costs

and expenses associated with the preparation and submission of its Bid and the Bank shall in no

case be held responsible or liable for these costs, regardless of the conduct or outcome of the

bidding process including cancellation or abandonment or annulment of the bidding process.

Taxes and Incidental Costs -The prices and rates in the commercial proposal should be expressed in

INR only and will be deemed to be inclusive of all taxes and any other incidental costs, except Octroi.

Relevance of Proposals- The relevance of the proposals to the requirements of this RFP will be deter-

mined. A relevant proposal is deemed to contain all documents or information specifically called for in this

RFP document. A proposal determined not relevant will be rejected by the Bank and may not subsequent-

ly be made relevant by the Bidder by correction of the non-conforming item(s).

Errors in proposals- Proposals determined to be substantially relevant will be checked by the Bank for any arithmetical errors. Proposals with arithmetic errors will be summarily rejected. Evaluation of Proposals - The proposals for each module will be evaluated both on the Technical and Commercial merits and the Bank’s decision in this regard shall be binding, final and conclu-sive.


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Section 2 :: Procedure for Submission of Bids

The Bidders shall submit one copy of Technical Bid and separate copy of Financial Bid for each

module in separate sealed envelopes, clearly marking the envelopesas "Technical Bid for e-TF

Solution at IDBI Bank Limited” and " Commercial Bid for e-TF Solution at IDBI Bank Limited”. The soft

copy of Technical Bids for each module should also be submitted in MS Word Format on a Compact

Disk and should be placed in the Technical Bid envelope. Both the envelopes carrying technical bids

(with separate envelopes inside for each module) and financial bids (with separate envelopes inside

for each module) should be submitted as described. The covers should read “e-TF Solution at IDBI

Bank”. RFP documents received by facsimile or electronic mail(other than physical form) will be

summarily rejected.All the bids, duly addressed to, DGM-IT, IDBI Bank Limited and must be

submitted in person to the IDBI representative mentioned below at the following address on or

before the due date specified.

IDBI Intech Ltd.,

5th floor, Mafatlal Centre,

Vidhan Bhavan Marg, Nariman Point,

Mumbai – 400021

Bid envelopes shall also indicate the name and address of the Bidder to enable the Bids to be

returned unopened in case it is declared "late". No indications pertaining to price, financial or

commercial terms are to be made on the envelopes.

IDBI Bank reserves the right to accept or reject any bid and to cancel or abandon the entire bidding

process and reject all quotations at any time prior to award of the contract without thereby incur-

ring any liability whatsoever to the affected Bidders or any obligation to inform the affected Bidders

of the grounds for IDBI Bank’s action. IDBI Bank shall not be bound to give any reason/s or explain

the rationale for its actions / decisions to annul or abandon or cancel the bid process.

1. Clarification on Bid document

Any clarification sought by the Bidder in respect of this RFP shall be addressed in writing by email to

Shri Ramasubramaniam Bangaru on [email protected] as per the dates specified in the

Document Control Sheet.

IDBI Bank may at its discretion, hold a pre-bid meeting for any request or queries for clarification on

the Bid Document, from the prospective Bidders, which it receives before the due date specified in

the document control sheet. Further, IDBI Bank may also respond by E-mail if deemed necessary, to

all clarifications, without identifying the source of the inquiry. IDBI Bank shall not be responsible for

any delay caused due to external agency. Bidders are required to watch out for any Addendums to

the RFP on the Bank’s website in their own interest. Final bids submitted will be in adherence to the

Addendum released.

2. Language of Bids



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All Bids should be submitted in English only. All correspondence related to the RFP/Proposal shall

also be in English.

3. Validity of Bids

Bidders are requested to hold their proposals valid for 90 (Ninety days) days from the closing date of submission. The Bank will make its best efforts to arrive at a decision within this period.

4. Contacting Bank

a) No Bidder shall contact Bank on any matter relating to its bid, from the time of the bid open-

ing to the time the Contract is awarded.

b) Any effort by a Bidder to influence Bank's bid evaluation, bid comparison or contract award

decisions may result in the rejection of the bid.

5. Modification & Withdrawal of Bids

a) Written Notice - The Bidder may modify or withdraw its Bid after the Bid’s submission,

provided that IDBI Bank receives written notice of the modification or withdrawal, before

the expiry of deadline prescribed for submission of Bids.

b) Signing and Marking of Notice - The Bidder’s modification or withdrawal notice shall be

prepared, sealed, marked and dispatched delivered in accordance with the procedure set-

out for submission of Bids and shall be placed in an envelope marked as “MODIFICATION”

or “WITHDRAWAL” as appropriate. A duly signed withdrawal notice may also be sent by fax

or post, so as to reach the designated office, before the expiry of deadline for submission of

Bids.

c) Last Date for Notice - No Bid may be modified subsequent to the deadline for submission of

Bids. No Bid may be withdrawn in the interval between the deadline for submission of Bids

and the expiry of validity period of Bid specified by the Bidder on the Bid form. Withdrawal

of a Bid during this interval may result in the forfeiture of Bidder’s Bid Security.

6. Opening of Technical Bids

a) Opening of Bids

IDBI Bank will open all Technical Bids, in the presence of Bidders’ authorized representa-tives, who choose to attend the Technical Bid opening as per the schedule given in the document control sheet. Bidder's authorized representatives, who are present shall sign a register evidencing their attendance. In the event of the specified date of Bid opening be-ing declared a holiday for IDBI Bank, the Bids shall be opened at the appointed time and lo-cation on the next working day or any other day, if so declared by IDBI Bank and informed by e-mail or fax or letter or hosted in the website of IDBI Bank.

b) Announcement of Bids

The Bidder’s names, Bid modifications or withdrawals and the presence or absence of re-quisite EMD and such other details as IDBI Bank at its sole discretion may consider appro-priate, will be announced at the opening.


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c) Bids Not Considered For Evaluation

Bids that are rejected during the Bid opening process shall not be considered for further evaluation, irrespective of the circumstances.

7. Opening of Financial Bids

a) Opening of Bids

Financial Bids of technically qualified Bidders only, as decided by IDBI Bank, will be opened. Financial Bids of technically disqualified Bidders shall not be opened and returned to the Bidders. The Financial Bids opening dates will be communicated separately and/or dis-closed in pre-bid meeting.

8. Clarification of Bids

During evaluation of Bids, IDBI Bank may, at its discretion, ask the Bidder for a clarification of its Bid. The request for clarification and the response shall be in writing. If the response to the clarification is not received within the prescribed period as may be prescribed by IDBI Bank in this regard, IDBI Bank reserves the right to make its own reasonable assump-tions at the total risk and cost of the Bidder.

9. List of documents to be attached

The following documents, other than commercial document, must be submitted with the

proposal:

a) Separate DD/PO for Bid Document amount and Bid Security amount as specified.

b) Documents in support of eligibility criteria as mention in Annexure-14.

c) Teaming agreement/Authority letters from third party products embedded or interfaced

with the e-TF software (if any)

d) Covering letter as mentioned in Annexure-10

e) Undertaking letter as mentioned in Annexure-11

f) Unconditional Acceptance of Terms & Conditions of the RFP as per Annexure-7

g) Bidder should submit copies of Purchase order / invoices/ completion certificate / any

other proof for having implemented the application at other Banks/clients as specified.

h) Details of Technical staff available in India and in Offices in Mumbai to support the

application.

i) Copy of ISO Certification/ CMM level certification.

j) Project plan for delivery and implementation from the date of the PO not exceeding 6

months.

k) Published Technical details/brochure/s of software offered by the Bidder.

l) The Bidder should obtain necessary permissions and arrange for a visit of IDBI Bank

officials to their client’s site for inspection of the e-TF implementations, where it has

been done and is live.


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m) The Bidder should commit in writing that the application would be able to support 1500

concurrent users.

10. Completeness of Bids

IDBI Bank will examine the Bids to determine whether they are complete in all respects, whether

they meet all the terms & conditions and technical specifications and whether any computa-

tional errors have been made, whether required sureties have been furnished, whether the

documents have been properly signed, and whether the Bids are generally in order.

11. Rejection of non-responsive Bids

A Bid determined as non responsive will be rejected forthwith by IDBI Bank and may not subse-quently be made responsive by the Bidder by correction of the non-conformity. Any decision in this regard by IDBI Bank shall be final, conclusive and binding on the Bidder and shall not be questioned / challenged by the Bidder.

12. Waivers

IDBI Bank may temporarily or otherwise waive any minor informality or infirmity or non-conformity or irregularity in a Bid, which at the sole discretion of IDBI Bank, does not constitute a material deviation.

13. Rectification of Errors

Decision as to any arithmetical error manifest or otherwise in response to RFP shall be decided at the sole discretion of IDBI Bank and shall be binding on the Bidder. Any decision of IDBI Bank in this regard shall be final, conclusive and binding on the Bidder and shall not be questioned / challenged by the Bidder.

14. Rejection / Acceptance of Bid IDBI Bank reserves the right to accept or reject in full any or all the Bids without assigning any reason whatsoever and without thereby incurring any liability whatsoever to the affected Bid-ders or any obligation to inform the affected Bidders of the grounds for the IDBI Bank’s action. Any decision of IDBI Bank in this regard shall be final, conclusive and binding on the Bidder and shall not be questioned / challenged by the Bidder.

15. Cancellation of Bid IDBI Bank reserves the right to re-issue /re-commence/cancel the entire Bid process in case of any anomaly, irregularity or discrepancy or for any other reasons or otherwise without thereby incurring any liability whatsoever to the affected Bidders or any obligation to inform the affected Bidders of the grounds for the IDBI Bank’s action. IDBI Bank shall not be bound to give any rea-sons or explain the rationale for its actions / decisions to annul or abandon or cancel the bid process. IDBI Bank further reserves the right to re-issue /re-commence the Bid or circulate new RFP altogether on the subject matter or any activity or part thereof concerning thereto. Any de-cision of IDBI Bank in this regard shall be final, conclusive and binding on the Bidder and shall not be questioned / challenged by the Bidder.

16. IDBI Bank’s right to accept any Bid and to reject any Bid or all Bids


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IDBI Bank shall however not bind itself to accept the lowest/best Bid or any Bid and reserves the right to accept any Bid. IDBI Bank reserves the right to annul the Bid process and reject all Bids at any time before the award of Contract at its sole discretion, without thereby incurring any li-ability to the affected Bidder or Bidders. Any decision in this regard by IDBI Bank shall be final, conclusive and binding on the Bidders and shall not be questioned / challenged by the Bidder.

17. Notification of acceptance of Bid

a) Notification to Bidder

Before the expiry of the Bid Validity Period, IDBI Bank shall notify the preferred Bidder in writing by registered letter or by Fax or by e-mail, that its Bid has been accepted. How-ever, IDBI Bank may negotiate certain terms with such Bidder. The Bidder shall acknowl-edge in writing receipt of the notification of acceptance and has to convey in writing his absolute, unconditional and unqualified acceptance within Seven days from the intimation from IDBI Bank (hereinafter referred to as “Acceptance”) and thereafter enter into Con-tract within 30 days from the date of Acceptance of notification of acceptance.

b) Signing of Contract

The notification of the acceptance shall be followed by signing of the Contract. The Bidder should sign the Contract (Refer Annexure 1 Form 5); the signing of Contract will amount to award of Contract and Bidder will initiate the execution of the work (Services) as specified in the Contract. The signing of Contract shall be completed within 30 days of receipt of acceptance by Bid-der of the Acceptance of Bid.

c) Discharge of Bid Security (EMD)

Upon the aforesaid preferred Bidder signing the Contract, IDBI Bank shall promptly re-quest the Bidder to provide performance guarantee/performance security. EMD of such Bidder shall be discharged on signing of the Contract and upon furnishing the perform-ance security/performance guarantee to the satisfaction of IDBI Bank. The EMD of any un-successful Bidder(s) shall be discharged / returned as promptly as possible but not later than 60 days after the expiry of the period of Bid Validity Period.

d) Performance Security/Performance Bank Guarantee

i. Within 15 days of the receipt of Acceptance of Bid, the Successful Bidder shall furnish

the performance security or performance bank guarantee as per the format provided in the document.

ii. The value of the performance bank guarantee will be 10 % of the total contract

value. iii. The performance security / performance bank guarantee shall be denominated in Indian

National Rupees [INR] and shall be in the form of a bank guarantee issued by an Indian scheduled commercial bank.


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iv. The proceeds of the performance security shall be payable to IDBI Bank as compensa-

tion for any loss or damage resulting from the Successful Bidder’s failure to complete and/or perform its obligations under and in accordance with the Contract.

v. The performance bank guarantee should be valid till 90 days beyond the Contract Pe-

riod.

vi. Failure of the Successful Bidder to comply with the requirement of the performance bank guarantee/performance security shall constitute sufficient grounds for the annul-ment of the award and forfeiture of the EMD, in which event, IDBI Bank may award the Contract to the next best evaluated Bidder or any other Bidder or may call for new bids. Any decision in this regard by IDBI Bank shall be final, conclusive and binding on the Bid-der(s)and shall not be questioned / challenged by the Bidder.

vii. Expenses for the Contract

The incidental expenses of execution of Contract including but not limited to payment of proper stamp duty shall be borne by the Successful Bidder.

viii. Failure to abide by the Contract

The conditions stipulated in the /Contract shall be strictly adhered to and any breach / violation thereof shall entail termination of the Contract without prejudice to the other rights of IDBI Bank including but not limited to the right to levy /impose and recover penalties as specified in this RFP or Contract.

ix. Annulment of Award

Failure of the Successful Bidder to comply with the requirement shall constitute suffi-cient ground for the annulment of the award and forfeiture of the EMD, in which event IDBI Bank may at its sole discretion, make the award to the next lowest evaluated Bidder or any other Bidder or may call for new bids. Any decision in this regard by IDBI Bank shall be final, conclusive and binding on the Bidder(s) and shall not be questioned / chal-lenged by the Bidder.

Performance Guarantee will be discharged by IDBI Bank and returned to the Successful Bidder after 90 days of the successful completion of the Contract.


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Section 3 :: Scope Of Work

1. Existing System IDBI Bank being an universal bank offers a basket of Trade Finance products and services viz.

Letter of Credit (LC), Bank Guarantee (BG), Forward Contract (FWC), Remittances, Bill Collection,

Bill Discounting, Invoice Discounting/Vendor Financing/Dealer Financing, etc. to all its

customers. Currently these products/ services are being delivered based on specific requests

received from the clients in physical form supported by various other documents as appropriate

to the nature of individual transaction. Further, the Bank is using dedicated Core Banking System

(CBS) Modules viz. ODCM, GMM, MNTFWC, BM, FBM, IRM, ORM, etc. of Finacle Core provided

by M/s Infosys Technologies Ltd. for processing/ delivery of the products/ services are described

earlier.

2. e-TF Solution Functional Requirements

2.1 Broad Structure

The e-TF Solution should be implemented at IDBI Bank and should be accessed and operated by

the Clients and also from IDBI Bank's all offices, processing centers, branches, off-site locations,

etc. Post UAT, it is proposed to go for a pilot run at the Bank’s identified Trade Finance Center by

the Bank. Subsequent to Pilot run there should be full roll out of the system PAN India basis.

The e-TF solution should be available for use to all the customers duly registered with the Bank

through Bank’s Net Banking system. The e-TF Solution is expected to be integrated with Bank’s

Net Banking System and use the Single sign-on credentials for its use. Further, the access to

various sub options in e-TF solution should be customizable for each client depending upon the

individual requirement.

The Solution shall broadly be divided into two parts. While, one part acts as an interface

between the Customer (i.e., Web Portal ) and the Bank’s staging/ processing area, the second

part acts as an interface between the Bank’s staging/ processing area and the Bank’s CBS (Core

Banking Solution). The solution should seamlessly integrate with the Internet Banking at Front-

end and with Finacle Core Banking at back-end. The integration with Finacle CBS should include

both financial and non-financial details (LC, BG, Bills etc information). The vendor should also

provide the full-fledged Supply Chain Management solution which will be accessed by both

clients, dealers of the clients at one-end and bank users at back-end system. After necessary

approval in the back-end system the details should be seamlessly pushed to Core Banking

system through Straight Thru Process (STP). The integration is the responsibility of the

successful bidder.

The Vendor shall provide user training to the personnel identified by the Bank on functional &

operational aspects of the entire e-TF Software.

Software changes/upgrades as regards to any statutory requirements or any other requirement

of the Bank which arises during the contract period should be provided by the Vendor at the

earliest at free of cost.


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Diagrammatic Representation:

2.1.1 Letter of Credit (LC) Module

(a) The customer desirous of having e-TF LC facility should access this application through a customized

single sign on page.

(b) The customer (applicant) then should select the branch in which they want to open/ amend/ cancel

the LC.

(c) The customer (applicant) should use their existing Cust ID available in CBS.

(d) The customer shall enter necessary and mandatory details in the standardized message format

provided.

(e) Facility shall be made available in the application enabling the customer to attach supporting

documents as required.

(f) On completion of the data entry and after attaching necessary supporting document/s as required ,

the customer will validate and save the record for further processing of the application (request) at

the Bank’s end.

(g) Maker / Checker are desirable at the data input stage.

(h) The customer shall get an acknowledgement of the e-filing of the LC application (request) with an

Unique Identification Number (UIN).

(i) Bank user should be able to view all the pending requests in the e-TF LC solution periodically.

(j) Bank user should be able to either Reject or Process a request at this stage. In case of rejection of an

application, the Bank user should be able to convey the reason for rejection to the customer

(applicant).

(k) Rejected application may be filed again (with or without correction). Holding the e-LC application, the

Bank user can ask for clarification/ additional details/ documents. A separate note pad may be

provided for the Bank user which can be viewed/ accessed by the customer or it can be sent as an

alert during the process.

(l) On selecting the processing option in e-TF LC solution, system should automatically validate various

customer level parameters/ credentials viz. KYC, Limit Details, Limit Availability, Limit Tenability,

Margin Requirement, Margin Collection, etc. Some of these details viz., Limits and KYC etc. may be

pertaining to CBS.

(m) On successful validation, e-TFLC will then push the LC record to CBS under ODCM Module with

Entered/ Maker Status.

(n) Further processing of the LC request shall happen in CBS as hitherto.

(o) Currently, the Bank is using a middleware (post CBS stage) for auto generation of SFMS/ SWIFT

messages for transmission of MT 700, 707, etc. e-TF LC solution should be able to integrate to the

middleware and pull the current message transmission status along with a copy of the message.

(p) e-TFLC should trigger necessary alerts/ messages through SMS, E-mail, etc. at various stages of the

transaction processing on a real time basis.

(q) The customer should be able to track the status of the application using the UIN.

(r) The bidder may include any other value add available in the proposed solution to the Bank.

2.2.2 Bank Guarantee (BG) Module

Customer Staging/ Processing CBS

Part – I

Data Input/ File Upload/ MIS

Part – II

Validation/ Processing/ CBS

Integration/ Alerts/ MIS


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(a) The customer desirous of having e-TF BG facility should access this application through a customized


(b) The customer (applicant) then should select the branch in which they want to open/ amend/ cancel

the BG.

(c) The customer (applicant) should use their existing Cust ID available in CBS.

(d) The customer shall enter necessary and mandatory details in the standardized message format

provided.

(e) Facility shall be made available in the application enabling the customer to attach supporting


(f) On completion of the data entry and after attaching necessary supporting document/s as required,


the Bank’s end.

(g) Maker / Checker are desirable at the data input stage.

(h) The customer shall get an acknowledgement of the e-filing of the BG application (request) with an


(i) Bank user should be able to view all the pending requests of BG in the e-TF solution in a dashboard or

as and when it is needed.


application, the Bank user should be able to convey the reason for rejection to the customer

(applicant).

(k) Rejected application may be filed again (with or without correction). Holding the e-BG application, the

Bank user can ask for clarification/ additional details/ documents. A separate note pad may be

provided for the Bank user which can be viewed/ accessed by the customer or it can be sent as an

alert during the process.

(l) On selecting the processing option in e-TF BG solution, system should automatically validate various

customer level parameters/ credentials viz. KYC, Limit Details, Limit Availability, Limit Tenability,

Margin Requirement, Margin Collection, etc.

(m) On successful validation, e-TF BG will then push the BG record to CBS under GMM Module with

Entered/ Maker Status.

(n) Further processing of the BG request shall happen in CBS as hitherto.

(o) Currently, the Bank is using a middleware (post CBS stage) for auto generation of SFMS/ SWIFT

messages for transmission of MT 760, 767, etc. e-TF BG solution should be able to integrate to the

middleware and pull the current message transmission status along with a copy of the message.

(p) e-TFBG should trigger necessary alerts/ messages through SMS, E-mail, etc. at various stages of the


(q) The customer should be able to track the status of the application using the UIN.

(r) The bidder may include any other value add available in the proposed solution to the Bank.

2.2.3FX Remittances– Cash Outward (OREM) Module

(a) The customer desirous of having e-TF OREM facility should access this application through a

customized single sign on page.

(b) The customer then should select the branch through which they want to initiate the outward

remittance request.

(c) The customer should use their existing Cust ID available in CBS.

(d) The customer shall enter necessary and mandatory details viz. Currency, Amount, Purpose of

Remittance, Beneficiary Details, Country of Remittance, etc. in a standardized format provided.


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(e) The customer should be provided with an option to view the FX rates for all position currencies

periodically polled by e-TF OREM from Treasury sources.

(f) Facility shall be made available in the application enabling the customer to attach supporting

underlying documents as required.

(g) On completion of the data entry and after attaching necessary supporting document/s as required,


the Bank’s end.

(h) Maker / Checker are desirable at the data input stage.

(i) The customer shall get an acknowledgement of the e-filing of the application (request) with an


(j) Bank user should be able to view all the pending requests in the e-TF OREM solution periodically.

(k) Bank user should be able to either Reject or Process a request at this stage. In case of rejection of an

application, the Bank user should be able to convey the reason for rejection to the customer.

(l) Rejected application may be filed again (with or without correction). Holding the application, the Bank

user can ask for clarification/ additional details/ documents. A separate note pad may be provided for

the Bank user which can be viewed/ accessed by the customer or it can be sent as an alert during the

process.

(m) On selecting the processing option in e-TF OREM solution, system should automatically validate

various customer level parameters/ credentials viz. KYC, Funds Availability (calculated notionally at

treasury card rate), etc.

(n) Currently, the Trade Finance branch users are using a middleware to receive FX rates online from

Treasury. On successful validation as per Pt.No (k) above, e-TF OREM solution should provide an

option to the branch user to fetch FX rate from treasury. On selecting such an option, e-TF OREM

solution should talk to the concerned middleware to fetch the FX transaction rate from Treasury. On

receiving the FX rate, necessary deal no. and rate should be automatically updated in the e-TF OREM

solution.

(o) TF branch user shall then proceed with an option of Executing the Outward Remittance available in e-

TF OREM. e-TFOREM solution should not allow any user to opt for Executing the Outward Remittance

unless necessary FX rate and the deal no. is updated in the solution.

(p) On selecting Executing the Outward Remittance option in e-TF OREM solution, e-TF OREM will then

push the record to CBS under ORM Module with Entered/ Maker Status.

(q) Further processing of the outward remittance request shall happen in CBS as hitherto.

(r) Currently, the Bank is using a middleware (post CBS stage) for auto generation of SWIFT messages for

transmission of MT 103. e-TF OREM solution should be able to integrate to the middleware and pull

the current message transmission status along with a copy of the message.

(s) e-TFOREM should trigger necessary alerts/ messages through SMS, E-mail, etc. at various stages of

the transaction processing on a real time basis.

(t) The customer should be able to track the status of the application using the UIN.

(u) The bidder may include any other value add available in the proposed solution to the Bank.

2.2.4FX Remittances – Cash Inward (IREM) Module

(a) The customer desirous of having e-TF IREM facility should access this application through a


(b) The customer then should select the branch through which they have received the FX inward

remittance.



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(d) The facility shall be available to the users for the purpose of viewing the inward remittances received

and already process in CBS during a particular period.

(e) e-TF IREM solution should provide an option to the users to submit their requests for Foreign Inward

Remittance Certificate (FIRC)/ Certificate.

(f) Maker / Checker are desirable at the data input stage.

(g) Bank user should be able to view all the pending requests in the e-TF IREM solution periodically.

(h) Bank user should be able to either Reject or Process a request at this stage. In case of rejection of an

application, user should be able to convey the reason for rejection to the customer.

(i) On selecting the processing option in e-TF IREM solution, system should automatically validate

various customer level parameters/ credentials viz. KYC, Funds Availability for FIRC/Certificate

charges, etc.

(j) Issuance of FIRC/ Certificate shall happen in CBS as hitherto.

(k) On issuance of FIRC/ Certificate, a facility should be available in e-TF IREM for the branch users to

update the details of FIRC/ Certificate viz. Number, Date, etc.

(l) e-TFIREM should trigger necessary alerts/ messages through SMS, E-mail, etc. at various stages of the


(m) The bidder may include any other value add available in the proposed solution to the Bank.

2.2.5Bill Collection:Inland Bills –Inbound (IIBL) [Both Collection and Direct Bills]

(a) The customer desirous of having e-TF IIBL facility should access this application through a customized


(b) The facility shall be available to the users for the purpose of viewing the inland inbound bills received

on collection basis through any of the branches of IDBI Bank during a particular period.

(c) The facility shall also be used by the customer for initiating payment request both for the inland

inbound bills received by the bank and also the bills received by the customer directly from the seller.

(d) The customer should select the branch through which they have received the inland inbound bill for

collection while viewing.

(e) The customer should use their existing Cust ID available in CBS.

(f) For collection bills received through the Bank, while initiating payment request, the customer shall

only select the bill and submit the request.

(g) Partial payments won’t be allowed ordinarily.

(h) For bills received directly by the customer, while initiating payment request, the customer shall enter

necessary and mandatory details in a standardized format provided duly attaching supporting


(i) Maker / Checker are desirable at the data input stage.

(j) Bank user should be able to view all the pending requests in the e-TF IIBL solution periodically.

(k) Bank user should be able to either Reject or Process a request at this stage. In case of rejection of the

request, user should be able to convey the reason for rejection to the customer.

(l) On selecting the processing option in e-TF IIBL solution, system should automatically validate various

customer level parameters/ credentials viz. KYC, Funds Availability, etc.

(m) On successful validation, e-TF IIBL will then automatically initiate the realization event (for bills

received through the Bank) or lodge and then realize the bill (for bills received by the customer

directly) in CBS under BM module, as the case may be.

(n) e-TF IIBL shall post the transactions automatically in CBS.

(o) e-TFIIBL should trigger necessary alerts/ messages through SMS, E-mail, etc. at various stages of the


(p) The bidder may include any other value add available in the proposed solution to the Bank.


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2.2.6Bill Collection: Inland Bills – Outbound Collection (IOBL)

(a) The customer desirous of having e-TF IOBL facility should access this application through a customized


(b) The facility shall be available to the users only for the purpose of viewing the inland outbound bills

routed on collection basis through any of the branches of IDBI Bank during a particular period.

(c) The customer should select the branch through which the bills were routed on collection basis.

(d) The customer should use their existing Cust ID available in CBS.

(e) e-TF IOBL solution should display the bills with the updated status as appearing in the CBS.

(f) The bidder may include any other value add available in the proposed solution to the Bank.

2.2.7Bill Collection: Foreign Bills – Inbound (FIBL) [Import Bills on Collection, Direct Import Bills

and Advance Payment]

(a) The customer desirous of having e-TF FIBL facility should access this application through a customized


(b) The facility shall be available to the users for the purpose of viewing the import bills received on

collection basis through any of the branches of IDBI Bank during a particular period.

(c) The facility shall also be used by the customer for initiating payment request both for the import

collection bills received through the bank and also import bills received by the customer directly from

the overseas seller.

(d) The facility can further be used by the customer to initiate remittance towards import advance

payment.

(e) The customer should select the branch through which they have received the import collection bill

while viewing.

(f) The customer should use their existing Cust ID available in CBS.

(g) For collection bills received through the Bank, while initiating payment request, the customer shall

only select the bill and submit the request.

(h) For bills received directly by the customer and for import advance payments, while initiating payment

request, the customer shall enter necessary and mandatory details in a standardized format provided

duly attaching supporting documents as required.

(i) R&D Cess, if applicable to be incorporated by the customer.

(j) Maker / Checker are desirable at the data input stage.

(k) Bank user should be able to view all the pending requests in the e-TF FIBL solution periodically.

(l) Bank user should be able to either Reject or Process a request at this stage. In case of rejection of the

request, the Bank user should be able to convey the reason for rejection to the customer.

(m) On selecting the processing option in e-TF FIBL solution, system should automatically validate various

customer level parameters/ credentials viz. KYC, Funds Availability (calculated notionally at treasury

card rate), etc.

(n) Currently, the Trade Finance branch users are using a middleware to receive FX rates online from

Treasury. On successful validation as per Pt.No (l) above, e-TF FIBL solution should provide an option

to the branch user to fetch FX rate from treasury. On selecting such an option, e-TF FIBL solution

should talk to the concerned middleware to fetch the FX transaction rate from Treasury. On receiving

the FX rate, necessary deal no. and rate should be automatically updated in the e-TF FIBL solution.

(o) TF branch user shall then proceed with an option for executing the Outward Remittance available in

e-TF FIBL. e-TFFIBL solution should not allow any user to opt for executing the Outward Remittance

unless necessary FX rate and the deal no. is updated in the solution.

(p) System shall not process Usance LC/ Collection bills or Direct bills, unless Bill of Entry details are

entered by the customer.


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(q) On selecting execute the Outward Remittance option in e-TF FIBL solution, e-TF FIBL will then initiate

realization event (for bills received through the Bank) or lodge and then realize the bill (for bills

received by the customer directly and also for import advance payment) in CBS under FBM

modulewith Entered/ Maker Status.

(r) Further processing of the outward remittance request shall happen in CBS as hitherto.

(s) Currently, the Bank is using a middleware (post CBS stage) for auto generation of SWIFT messages for

transmission of MT 103/ 202. e-TF IIBL solution should be able to integrate to the middleware and

pull the current message transmission status along with a copy of the message.

(t) e-TFIIBL should trigger necessary alerts/ messages through SMS, E-mail, etc. at various stages of the



2.2.8Bill Collection: Foreign Bills – Outbound (FOBL) [Export Collection]

(a) The customer desirous of having e-TF FOBL facility should access this application through a


(b) The facility shall be available to the users only for the purpose of viewing the export bills routed on

collection basis through any of the branches of IDBI Bank during a particular period.

(c) The customer should select the branch through which the bills were routed on collection basis.


(e) e-TFFOBL solution should display the bills with the updated status as appearing in the CBS.


2.2.9 Export Credit –Pre-shipment (ECPRE) (Both in INR as well FCY)

(a) The customer desirous of having e-TF ECPRE facility should access this application through a


(b) The customer then should select the branch through which they want to get the pre-shipment export

credit disbursed.


(d) The customer shall enter necessary and mandatory details viz. Currency, Amount, Period, Type

(Running A/c or Order based), Export Order/ Contract details, Purpose (Domestic Input/ Import), etc.

in a standardized format provided.

(e) The customer should be provided with an option to view the FX rates for all position currencies

periodically polled by e-TF ECPRE from Treasury sources.

(f) Facility shall be made available in the application enabling the customer to attach supporting

underlying documents as required.

(g) On completion of the data entry and after attaching necessary supporting document/s as required,


the Bank’s end.

(h) Maker / Checker are desirable at the data input stage.

(i) Bank user should be able to view all the pending requests in the e-TF ECPRE solution periodically.


application, user should be able to convey the reason for rejection to the customer.

(k) On selecting the processing option in e-TF ECPRE solution, system should automatically validate

various customer level parameters/ credentials viz. KYC, Limit Details, Limit Availability, Limit

Tenability, Margin Requirement, Margin Collection, etc.

(l) Currently, the Trade Finance branch users are using a middleware to receive FX rates online from

Treasury. For requests for disbursement of pre-shipment export credit (for domestic inputs) in foreign

currency, on successful validation as per Pt. No (k) above, e-TF ECPRE solution should provide an


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option to the branch user to fetch FX rate from treasury. On selecting such an option, e-TF ECPRE

solution should talk to the concerned middleware to fetch the FX transaction rate from Treasury. On

receiving the FX rate, necessary deal no. and rate should be automatically updated in the e-TF ECPRE

solution.

(m) For requests for disbursement of pre-shipment export credit (for domestic inputs) in foreign currency,

after the deal no. and FX rate are updated in e-TF ECPRE solution, TF branch user shall proceed with

an option for disbursement available in e-TF ECPRE. e-TFECPRE solution should not allow any user to

opt for disbursement unless necessary FX rate and the deal no. is updated in the solution.

(n) For requests for disbursement of pre-shipment export credit (for imports) in foreign currency, after

validation TF user shall proceed directly for disbursement since no FX conversion in involved.

(o) For requests regarding disbursement of pre-shipment export credit in INR, after validation TF user

shall proceed directly for disbursement.

(p) For requests for disbursement of pre-shipment export credit in INR, on selecting the option of

disbursement, e-TF ECPRE solution should initiate/ generate and post necessary accounting entries in

RPCTM module.

(q) For requests for disbursement of pre-shipment export credit (for domestic inputs) in foreign currency,

on selecting the option of disbursement, e-TF ECPRE solution should check for availability of deal

number and FX rate and then initiate/ generate and post necessary accounting entries in RPCTM

module.

(r) For requests for disbursement of pre-shipment export credit (for imports) in foreign currency, on

selecting the option of disbursement, e-TF ECPRE solution should initiate necessary accounting entries

in RPCTM module with Entered/ Maker status. Further processing of the outward remittance request

shall happen in CBS as hitherto.

(s) Currently, the Bank is using a middleware (post CBS stage) for auto generation of SWIFT messages for

transmission of MT 103/ 202. In case of disbursement export credit in foreign currency (for imports)

e-TF ECPRE solution should be able to integrate to the middleware and pull the current message

transmission status along with a copy of the message.

(t) e-TFIIBL should trigger necessary alerts/ messages through SMS, E-mail, etc. at various stages of the



2.2.10 Export Credit –Post-shipment (ECPST) (Both in INR as well FCY, INR advance against Export

Bills)

(a) The customer desirous of having e-TF ECPST facility should access this application through a


(b) The facility shall be available to the users only for the purpose of viewing the export bills routed

through any of the branches of IDBI Bank and on which post-shipment export credit granted or

handled on collection basis for which INR advance is granted during a particular period.

(c) The customer should select the branch through which the bills were routed.


(e) e-TFECPST solution should display the bills with the updated status as appearing in the CBS.


2.2.11Inland Bill Discount – (IOBD)

The customer desirous of having e-TF IOBD facility should access this application through a customized single sign on page.


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(a) The facility shall be available to the users only for the purpose of viewing the inland bills routed

through any of the branches of IDBI Bank and on which Bill Finance is granted

(b) The customer should select the branch through which the bills were routed.


(d) e-TFIOBD solution should display the bills with the updated status as appearing in the CBS.

2.2.12 Invoice Discounting/ Vendor Financing - Inland [Supply Chain Management] (SCMID)

(a) The customers (both supplier and buyer) desirous of having e-TF SCMID facility should access this

application through a customized single sign on page.

(b) Vendors/ Buyers desirous of utilizing the e-TF SCMID solution shall obtain the necessary access

credentials from the Bank.

(c) e-TF SCMID solution shall be available to all the three entities involved in the transaction i.e. The

Seller/ Supplier of Goods/ Services, The buyer/recipient of Goods/ Services and The Bank.

(d) e-TF SCMID shall be used by the Seller/ Vendor either for creating/ inputting invoice data or for

uploading multiple invoices in a particular file format and in a predefined template either with digital

signature or without digital signature. Further, facility shall be available in e-TF SCMID for the sellers/

vendors to upload other supporting documents viz. Bill of Exchange, Documents of title to goods (LR,

RR, etc.), Delivery Challan, etc. as per product/ sanction norms.

(e) In case of file upload, the Vendors shall upload softcopy of both invoices and other documents in a

non-editable format.

(f) e-TF SCMID should validate for inter seconsistencies among various documents viz. Invoice, BL,

Delivery Challan, etc.

(g) e-TF SCMID shall be used by the Buyer/ Corporate either for rejecting or accepting the invoice/swith

digital signature.

(h) The Buyer/ Corporate should be able to view all the pending invoices waiting for acceptance/

rejection in the e-TF SCMID solution periodically

(i) Maker / Checker are mandatory at the invoice acceptance/ rejection stage.

(j) No part rejection/ acceptance of the invoice/s shall be allowed. In case of modification in the invoice

data, the Buyer/ Corporate shall reject the entire invoice. The seller/ vendor shall then upload the

invoices with necessary modification and along with supporting documents.

(k) The Buyer (Corporate) while rejecting an invoice should have the option provided in the e-TF SCMID

to convey the reason for rejection to the Seller/ Vendor.

(l) Further, the Buyer/ Corporate shall request the Bank for funding to the vendor/s.

(m) e-TF SCMID shall be used by the Bank for the purpose of User Administration, Master Maintenance,

Limit and Other Sanction specific validation, Funding against accepted invoices, Rejection of invoices,

Overdue monitoring, Interest/ Commission customization, Risk Management, Repayment of advances

on due date, MIS, Query Management, etc.

(n) New Master/ Accounting/ Limit setup shall not be created in e-TF SCMID solution. The Solution shall

be in sync with Finacle CBS and shall populate/ use the existing Master / Account/ Limit details as

appearing in CBS. Further, all updations done in CBS w.r.t Master Date, Limit Data, Bills Purchased

Accounts, etc. should get automatically updated in e-TF SCMID on a real-time basis.

(o) Bank user should be able to view all the accepted invoices pending for funding in the e-TF SCMID

solution periodically. Further, Bank user should also be view the details of the invoices along with

details of the supporting documents before processing the invoices. User should be able to take

printout of the invoices/ supporting documents, if and when required.

(p) Bank user should be able to either Reject or Process an Invoice at this stage. In case of rejection of an

Invoice, user should be able to convey the reason for rejection to the Buyer.


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(q) Bank user should be able to select Vendor wise, Buyer wise, Tenor wise, etc. invoices for processing.

Further, the solution should also support processing of either a single or multiple invoices of varying

combinations.

(r) On selecting the processing option in e-TF SCMID solution, system should automatically validate

various customer (Buyer/ Vendor) level parameters/ credentials viz. KYC, Limit Details, Limit

Availability, Limit Tenability, Margin Requirement, Margin Collection and other product/ sanction

specific parameters.

(s) On successful validation, e-TF SCMID will create a record in CBS as applicable to BM module. Also, e-

TF SCMID should be able to generate and post necessary accounting entries in BM module in CBS with

Posted status.

(t) On creating a Bill and Posting of the necessary accounting entries in BM module of CBS, e-TF SCMID

should automatically update the invoice status.

(u) e-TF SCMID solution should support various post-discounting scenarios viz. extension of due date of

invoices, collection of interest both on upfront/ back-ended basis, collection of penal interest, refund

of interest on pre-payment and other customization in the charges collected with regard to any

discounted bill/ invoice.

(v) On the due date, Bank user shall invoke realization event in e-TF SCMID. User shall have the flexibility

in selecting any combination of invoices viz. Vendor wise, Buyer wise, Tenure wise. Further, e-TF

SCMID should also support realization of single as well as multiple/bulk invoices.

(w) On invoking realization event in e-TF SCMID, system shall validate availability of balances in the

Buyer’s Operative A/c or any other account as defined for the transaction. On successful validation, e-

TF SCMID will initiate the Bill Realisation event in Finacle CBS under BM module. Also, e-TF SCMID

should be able to generate and post necessary accounting entries in BM module in CBS with Posted

status.

(x) e-TF SCMID solution shall automatically validate online the authenticity of the digital signatures used

for signing invoices and other supporting documents (if required).

(y) e-TFSCMID solution should support part financing of invoices, part realization of invoices, pre-closure

of invoices, etc.

(z) e-TFSCMID solution should display the invoices with the updated status as appearing in the CBS on a

real-time basis.

(aa) e-TF SCMID shall automatically generate notifications at various stages of the transaction viz. on

uploading of the invoices, on rejection of the invoices, on acceptance of the invoices, on funding

against the invoices, on due date of the invoices, on repayment, etc.

(bb) e-TF SCMID should support generation of daily/weekly/monthly, branch wise, region/location wise,

state wise, vendor wise, dealer wise, due date wise, tenure wise, etc. reports, overdue reports, user

wise exception report, etc. Further the reports may be either consolidated or summarized or in both

the forms. Further, the Corporate/ Vendor/ Bank should have the flexibility to generate various MIS

reports based on different input criteria (dynamic report builder).

(cc) The bidder may include any other value add available in the proposed solution to the Bank.

2.2.13 Dealer/ Channel Financing - Inland [Supply Chain Management] (SCMDF)

(a) The customers (both supplier and buyer) desirous of having e-TF SCMDF facility should access this

application through a customized single sign on page.

(b) Vendors/ Buyers desirous of utilizing the e-TF SCMDF solution shall obtain the necessary access

credentials from the Bank.

(c) e-TF SCMDF solution shall be available to all the three entities involved in the transaction i.e. The

Seller/ Supplier of Goods/ Services(the Corporate), The buyer/Recipient of Goods/ Services (the

Dealer) and The Bank.


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(d) e-TF SCMDF shall be used by the Corporate (Seller) either for creating/ inputting Invoice and Purchase

Order (PO) data or for uploading multiple invoices and POs in a particular file format and in a

predefined template mandatorily with digital signature. Further, facility shall be available in e-TF

SCMDF for the sellers/ vendors to upload other supporting documents viz. Bill of Exchange,

Documents of title to goods (LR, RR, etc.), Delivery Challan, etc. as per product/ sanction norms.

(e) In case of file upload, the Corporate shall upload softcopy of both invoices (digitally signed) and other

documents in a non-editable format.

(f) e-TF SCMDF should validate for inter consistencies among various documents viz. Invoice, PO, BL,

Delivery Challan, etc.

(g) e-TF SCMDF shall be used by the Buyer/ Dealer either for rejecting or accepting the invoice/s with

digital signature.

(h) The Buyer/ Dealer should be able to view all the pending invoices waiting for acceptance/ rejection in

the e-TF SCMDF solution periodically

(i) Maker / Checker are mandatory at the invoice acceptance/ rejection stage.

(j) No part rejection/ acceptance of the invoice/s shall be allowed. In case of modification in the invoice

data, the Buyer/ Dealer shall reject the entire invoice. The Seller/ Corporate shall then upload the

invoices with necessary modification and along with supporting documents.

(k) The Dealer while rejecting an invoice should have the option provided in the e-TF SCMDF to convey

the reason for rejection to the Seller/ Corporate.

(l) Further, the Buyer/ Dealer shall request the Bank for funding to the Seller/ Corporate.

(m) e-TF SCMDF shall be used by the Bank for the purpose of User Administration, Master Maintenance,

Limit and Other Sanction specific validation, Funding against accepted invoices, Rejection of Invoices,

Overdue monitoring, Interest/ Commission customization, Risk Management, Repayment of advances

on due date, MIS, Query Management, etc.

(n) New Master/ Accounting/ Limit setup shall not be created in e-TF SCMDF solution. The Solution shall

be in sync with Finacle CBS and shall populate/ use the existing Master / Account/ Limit details as

appearing in CBS. Further, all updations done in CBS w.r.t Master Date, Limit Data, Bills Purchased

Accounts, etc. should get automatically updated in e-TF SCMDF on a real-time basis.

(o) Bank user should be able to view all the accepted invoices pending for funding in the e-TF SCMDF

solution periodically. Further, Bank user should also be view the details of the invoices along with

details of the supporting documents before processing the invoices. User should be able to take

printout of the invoices/ supporting documents, if and when required.

(p) Bank user should be able to either Reject or Process an Invoice at this stage. In case of rejection of an

Invoice, user should be able to convey the reason for rejection to the Dealer.

(q) Bank user should be able to select Corporate wise, Dealer wise, Tenor wise, etc. invoices for

processing. Further, the solution should also support processing of either a single or multiple invoices

of varying combinations.

(r) On selecting the processing option in e-TF SCMDF solution, system should automatically validate

various customer (Corporate/ Dealer) level parameters/ credentials viz. KYC, Limit Details, Limit

Availability, Limit Tenability, Margin Requirement, Margin Collection and other product/ sanction

specific parameters.

(s) On successful validation, e-TF SCMDF will create a record in CBS as applicable to BM module. Also, e-

TF SCMDF should be able to generate and post necessary accounting entries in BM module in CBS

with Posted status.

(t) On creating a Bill and Posting of the necessary accounting entries in BM module of CBS, e-TF SCMDF


(u) e-TF SCMDF solution should support various post-discounting scenarios viz. extension of due date of

invoices, collection of interest both on upfront/ back-ended basis, collection of penal interest, refund


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of interest on pre-payment and other customization in the charges collected with regard to any

discounted bill/ invoice.

(v) On the due date, Bank user shall invoke realization event in e-TF SCMDF. User shall have the flexibility

in selecting any combination of invoices viz. Corporate-wise, Dealer wise, Tenure wise. Further, e-TF

SCMDF should also support realization of single as well as multiple/bulk invoices.

(w) On invoking realization event in e-TF SCMDF, system shall validate availability of balances in the

Dealer’s Operative A/c or any other account as defined for the transaction. On successful validation,

e-TF SCMDF will initiate the Bill Realisation event in Finacle CBS under BM module. Also, e-TF SCMDF

should be able to generate and post necessary accounting entries in BM module in CBSwith Posted

status.

(x) e-TF SCMDF solution shall automatically validate online the authenticity of the digital signatures used

for signing invoices and other supporting documents (if required).

(y) e-TF SCMDF solution should support part financing of invoices, part realization of invoices, pre-closure

of invoices, etc.

(z) e-TFSCMDF solution should display the invoices with the updated status as appearing in the CBS on a

real-time basis.

(aa) e-TF SCMDF shall automatically generate notifications at various stages of the transaction viz. on

uploading of the invoices, on rejection of the invoices, on acceptance of the invoices, on funding

against the invoices, on due date of the invoices, on repayment, etc.

(bb) e-TF SCMDF should support generation of daily/weekly/monthly, branch wise, region/location wise,

state wise, vendor wise, dealer wise, due date wise, tenure wise, etc. reports, overdue reports, user

wise exception report, etc. Further the reports may be either consolidated or summarized or in both

the forms. Further, the Corporate/ Dealer/ Bank should have the flexibility to generate various MIS

reports based on different input criteria (dynamic report builder).

(cc) The bidder may include any other value add available in the proposed solution to the Bank.

3. Broad Project Management Plan:

Complete project plan need to be prepared by the Bidder for implementation of solution with

following broad milestones with a target implementation schedule of 6 months from the date of

kick-off meeting.

i. Prepare of Final Scope Statement based on the requirement specified in point no 2 and de-

tailed requirement analysis with the Bank’s Core Team which is mutually agreed upon.

ii. Implementation Schedule sign-off

iii. UAT environment setup along with complete documentation along with the customization if

any

iv. Integration with Core Banking Solution, Treasury Solution and other systems like SMS &

Email Alert, ADF Solution, AML, ALM, EDW and Reporting systems. However during require-

ment analysis with the core team, if any other interfaces requirement felt, the same need to

be included in the scope.

v. Identification of report requirement with the core team and inclusion of the same in the so-

lution.

vi. Functionality of Report Designer enabling the Bank to create custom reports with out any

help from the vendors.

vii. Real-time watch list may be provided to have a complete picture at a glance with drill down

facility till branch level.

viii. Test cases submission which is mutually agreed and sign-off

ix. Training to the core team for the project


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x. UAT Activity along with the core team and business users and sign-off

xi. Quality Testing and Stress Testing

xii. Go-Live Plan

xiii. Documentations, formal Project Handover and Project Closure

4. Supply of e-TF Application and License: Bank requires Corporate License of the e-TF. Bidders are

required to quote their price for Corporate License only.

5. Integration capacity with other internal/external system

The application must have the capability to interface with Bank’s Systems like i-net banking, Core Banking

Solution, Treasury, sms/e-mail alert , risk systems, Payment systems etc;, and on the need basis with the

user’s system. This should be done by the successful bidder as part of the project implementation.

6. Documentation– This includes Technical & Functional manuals for proposed e-TF Solution.

Solution Architecture Overview, Logical & Physical Data Base Design, System Interfaces de-sign, Development Tools, APIs,

System configuration / set up parameters documentation,

System Administration Manual,

Module-wise user and administrator’s manual,

Documentation for Master data set up,

Details of methodology for validation, parameters, data processing, formulas, algorithms, statistical models,

Test cases for User Acceptance Testing (UAT) including Negative Test Cases,

Customization details along with full process flow,

Any changes due to “Non Compliance" / Regulatory Requirement observed during UAT must be incorporated in base scope documents.

Reference material shall be provided before Training and User Acceptance Testing.

Provide APIs for integrations with various External Systems

Integration details with Bank’s CBS system.

Perform Current System Study and Gap Analysis Document

7. Requirement for Hardware and 3rdParty Software

a. System Architecture, Hardware sizing and Operating System Details to be specified b. 3rd Party Software which are to be used in conjunction with the proposed e-TF Solution need

to be specified along with the license requirement. c. Bandwidth requirement for the application to be specified.

8. Software Escrow Arrangement

a. The Bidder must agree and execute the software escrow arrangements with Escrow Agent of

the Bank.

9. Training

The training shall include Functional and Technical training to Bank’s designated personnel and training material should be in English, a. Functional

- Business scenarios with architecture - Parameterization - Products setup - Detailed functionalities & features


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- Report generation - Uploads - Begin of Day / End of Day process - User Management and Auditing Techniques - All other aspects required for smooth implementation of e-TF software

b. Technical - Installation and configuration - Management and Administration - Backup & Recovery Operations, - Report writing, - Troubleshooting, - Management of Database - Data Dictionaries - Configuration and customization for adding new products, Business outlets,

changes affecting scoring, deviation, eligibility, account opening and other processing parameters

- All other aspects required for smooth implementation of the solution

10. Support

a. Provide support in setting up Production, Disaster Recovery, Development and Test Envi-ronments,

b. Post-implementation on-site support for 3 months from Go Live date and further support as mentioned in Service Scope. However during the post-implementation on-site support pe-riod if any major issue arises the same need to be addressed by extending the support pe-riod without any additional cost to the Bank.

The Vendor shall provide technical and functional support for the proposed e-TF and shall have overall responsibility of the performance, functionality and operation of the e-TF system.

11. Warranty ( one year from the date of final go-live)

Post implementation warranty should cover the following:

Defect fixes, Removal of bugs identified during implementation and in warranty period free of cost.

Application support (User support on functionality and technical aspect).

On site post-implementation support to solution admin and IT team at no extra cost.

Warranty Period of Contract shall be one year and will start from the date the solution has gone live and been accepted by IDBI BANK by issuing the certificate of acceptance.

Changes / enhancements in e-TF application due to reporting requirements to be im-plemented from time to time to meet the changes in the regulatory / statutory require-ments.

Application Software version Upgrades.

12. Annual Technical / Maintenance Support

a. The Contract shall include the terms for Technical or Maintenance Support along with SLA as per Bank’s conditions. The mutually agreed SLA need to be signed by the Bidder and the Bank. The AMC will start after the warranty period. AMC will be paid annually.

b. It shall also include the following:

Defects fixes: Bidder shall maintain the source code and provide bug fixes for the de-fects/ bugs noticed in the application without any additional cost.

Application support/Helpdesk support (User support on functional and technical as-pect).


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Generation of Regulatory and other MIS reports

Changes/enhancements in Software application/Reporting requirements to be im-plemented from time to time to meet the changes in the regulato-ry/statutory/Business requirements.

Application Software version Upgrades.

Any new requirement due to regulatory or compliance need, resulting change re-quest / enhancement need to be provided free of cost

13. General Terms

The Bank reserves the right to purchase Hardware and 3rd Party Software, to be used in con-junction with the solution from other vendor/s or use the same depending upon the hard-ware / licenses already available with the Bank.

The Proposal shall include scope for ensuring the equipments thoroughly tested for quality and consistency, before commissioning. All procedures and processes in the lifecycle of the Project shall be in accordance with the Bank’s project management guidelines.

The vendor shall provide the support for DR set-up

The vendor shall resolve all showstopper issues / observations raised by Audit/IS-Audit/Info-Security team before go-live.

The vendor shall resolve all showstopper issues / observations raised by the core team of the project during implementation phase before go-live.

On-site support shall be provided by technical experts conversant with functionality of pro-posed solution. The on-site support should extend services like helpdesk, data backup, user management, database management / maintenance, updating of data, maintaining integrity of data, loading application upgrades, technical support for adhoc queries, archival of data, etc.

Deliverables The delivery of product and implementation of the modules should have defined priorities.

The broad priorities are as below. However based on the need the priorities may undergo

change during the implementation phase.

A. Base Module

a. Base Product ( Includes all common/default functionalities like sign-on, admin, limits, Audit

Trial, parameterizations, Reports & Dash Boards etc)

b. Online Letter of Credit

c. Online Bank Guarantee

B. Module Set 1

a. FX Remittances– Cash Outward (OREM) Module

b. FX Remittances – Cash Inward (IREM) Module

c. Bill Collection: Foreign Bills – Inbound (FIBL) [Import Bills on Collection, Direct Import Bills

and Advance Payment]

d. Bill Collection: Foreign Bills – Outbound (FOBL) [Export Collection]

C. Module Set 2

a. Bill Collection : Inland Bills –Inbound (IIBL) [Both Collection and Direct Bills]

b. Bill Collection: Inland Bills – Outbound Collection (IOBL)

c. Inland Bills Discounting (IOBD)

D. Module Set 3

a. Export Credit –Preshipment (ECPRE) (Both in INR as well FCY)


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b. Export Credit –Postshipment (ECPST) (Both in INR as well FCY, INR advance against Export

Bills)

E. Module Set 4

a. Online Invoice Discounting/ Vendor (Bills/ Bills Discounting) – Inland [Supply Chain Manage-

ment]

b. Online Dealer/ Channel Financing – Inland [Supply Chain Management]


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Section 4 :: Bidding Process

1. Bid Evaluation Criteria

To meet the Bank’s requirements, as spelt out in the Bid Document, the selected Bidder must

have the requisite experience and expertise in providing end to end implementation of e-TF so-

lution partly or fully as per the scope defined. The Bank reserves the right to modify / amend the

evaluation process at any time during the Bid process, without assigning any reason, whatsoever

and without any requirement of intimating the Bidders of any such change. Any time during the

process of evaluation, the Bank may seek specific clarifications from any or all Bidders. At the

sole discretion and determination of the Bank, the Bank may add any other relevant criteria for

evaluating the proposals received in response to this RFP.

a) A screening committee constituted by IDBI Bank for the purpose of selection of the success-

ful Bidder, would evaluate Technical Bids to qualify the Bidders.

b) The proposals will be evaluated in three stages.

c) In the first stage, the Bidders will be screened based on correctness of responses against ba-

sic eligibility criteria, Bidder information and other data submitted along with the Technical

Bid. Bidders found qualified will be assessed in Second stage.

d) In Second stage, Technical evaluation will be done on 70-30 techno-commercial evaluation

method, 70% weightage for “Technical Bid evaluation criteria” and 30% weightage to the re-

sponse to “Commercial Bid”.

e) The Bidder need to submit the technical competency against all the modules mentioned in

the scope.

f) The TCO will be calculated considering all the modules license cost, Implementation cost and

Fixed AMC percentage for 3 years after the warranty period. For commercial evaluation TCO

will be considered.

g) The commercial bid must specify the cost of each module separately.

h) Bank retain the right to choose all or some or any of the modules even though the RFP is

floated for the whole lot of TF products/services.

i) Technical Evaluation(70%) will be based on

1. Vendor Competitiveness and

2. Responses given by the Bidders to the requirements in the RFP Section 3 and other

relevant information provided in the proposal.

3. Demo and Evaluation / Site visit.

Methodology and relevant weight age is as follows:

Basis of Assessment Max Score

Vendor competitiveness as per number of implementations 15

Score obtained through Responses to Various Technical and Functional Requirements

65

Demo/Presentation Evaluation 20

Total 100


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i. Vendor competitiveness will be assessed based on number end to end of e-TF imple-mentations as mentioned below

ii. Shortlisted Bidders will arrange for a visit to a client’s site if needed by the Bank, where the proposed software has been implemented for reference site feedback. Bidders will be required to present a Demo of the proposed solution within a maximum time of 2 hours including Q&A session. Marks will be awarded for Site Visit and Demo evaluation from Maximum mark of 20.

The bidders scoring at least 60 out of 100 are eligible to participate in Commercial Bidding. Commercial Bids of only those Bidders having 60 or more marks will be opened. Financial bids of technically disqualified bidders shall not be opened and will be returned to the bidders.

j) In Third Stage, Commercial Evaluationwill be done by opening of the Commercial Bid of Bid-ders with >=60% mark in Technical Bid evaluation stage. Lowest bidder(L1) will be awarded 100 marks out of 100 and other bidders will be awarded marks keeping Lowest Bidder as Maximum as explained below:

The Final evaluation will be done on a total score of 100. Final Score will be arrived by taking 70 % of marks obtained in Technical evaluation (Second Stage) and 30 % marks obtained in Commercial Evaluation (Third Stage). On the basis of highest score arrived as per techno-commercial evaluation, the vendor will be called for negotiation before awarding the contract. Bank may, at its sole discre-tion, decide to seek more information from the respondents in order to normalize the bids. How-ever, respondents will be notified separately, if such normalization exercise as part of the technical or commercial evaluation is resorted to.

Total Score = 0.70 x T+ 0.30 x F

Where T= Total Technical Score and

F= Total Commercial Score

T = Tv /100 x 100 F= (LEC / EC) x 100

Acronyms: Tv stands for percentage of technical evaluation score out of Maximum 100 marks. F stands for percentage of a bidder’s commercial price compared to the lowest quoted price. EC stands for Evaluated Cost of the Commercial offer quoted for by the bidder. LEC stands for Lowest Evaluated Cost of the Commercial offer amongst the bidders. Refer Section 7 for further details.

Total Successful e-TF Implementations Scoring

1 – 2 implementations 5 3 – 5 implementations 10 More than 5 implementations 15

Bidder Price Quoted Ranking Total Commercial Score

Bidder A 150000 L2 66.67(=100000*100/150000)

Bidder B 100000 L1 100.00(=100000*100/100000)

Bidder C 175000 L4 57.14(=100000*100/175000)

Bidder D 160000 L3 62.50(=100000*100/160000)


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2. Commercial Bidding Process

a) Only successful bidders in the technical evaluation will be considered for commercial

bidding process.

b) Each Financial Bid will contain the cost of the software, Implementation, support and

maintenance to be procured. Technical compliance should be submitted as per each and

every line item specified by IDBI Bank. The cost to be provided as per format given in

Annexure 2.

c) The Bidders shall quote price in clear terms. Break up should abide by the Format for

Financial Bid described in Annexure 2.

d) All prices shall be for delivery of items & Service(s) at IDBI Bank’s premises including all

taxes/duties other than Octroi and Service Tax. Octroi, if applicable, will be payable extra at

actual on production of original receipts, which should be in the name of IDBI Bank Ltd and

service tax will be paid on actual and to the satisfaction of IDBI Bank or IDBI Bank’s

representatives. The aggregated price should be quoted in words also. In case of

discrepancy between figures and words, the price quoted in words shall be considered.

e) The Financial Bids should conform strictly to the format to enable evaluation of Bids and

special care should be taken about the same. The Bids having any hidden costs or

conditional costs will be liable for straight rejection forthwith without any notice or

intimation in this regard.

f) The price components furnished by the Bidders will be solely for the purpose of facilitating

the comparison of Bids by IDBI Bank and will not in any way limit IDBI Bank’s right to

negotiate the contract on any of the terms offered.

g) Prices quoted by the Bidders shall be fixed during the entire Contract period and no

increase of rates shall be allowed including but not limited to that on account of increases

in customs duty, excise duty, taxes, exchange rate fluctuation etc. No open-ended Bid shall

be entertained and the same is liable to be summarily rejected.

h) Bank, at its sole discretion, will negotiate with L1 vendor to have a better overall net pricing

for the entire scope and deliverables on same or better terms and conditions as mentioned

in RFP document.

Acceptance of Bid

Prior to the expiration of the period of bid validity, Bank will notify the successful Bidder in writing,

that its bid has been accepted.

Signing of Contract

After Bank notifies the successful Bidder that its bid has been accepted; the Bidder should sign the Agreement / Contract Form. The successful Bidder shall sign the Agreement / Contract Form at Mumbai within 10 (TEN) days of receipt of notification of award of contract.

Performance Security

The Bidder will be required to submit Performance Guarantee for an amount equivalent to 15 % of the Final Bid amount/ award amount (after negotiation) whichever is lower before commencement of the project. In case vender fails to perform the contract, Bank shall invoke the Bank Performance Guarantee to recover penalty/damages.


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Payment Terms

Payment will be made in phases after obtaining a “Letter of satisfaction” and clearance for Payment from the Dealing group.

Sr.No Stage of Payment Payment to be made

1 After Installation (Development & Testing),completion of Requirement Study, BPD Setup, Interface and other relevant installation/Master uploads

20 %

2 Completion of all interface and Customization 25 %

3 Completion of UAT(including resolution of all Issues, Complete Installation of DC and DR setup

25 %

4 Go Live (One month after Go live) 10 %

5 Resolution of Issues Raised upto 3 months after Go live 20 %


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Section 5 :: Terms & Conditions of Contract

Definitions

a) ‘e-TF’ shall mean Integrated solution of e-TF which includes Licenses, Software modules, Ap-

plication Program Interfaces (API), database structure/dictionaries, all functionalities etc. in

line with the Bank’s functionality requirements listed under Section 3.

b) ‘Documentation’ shall mean all relevant documentation, such as product manuals, installa-

tion manuals, user guides, operating/administration manuals, release notes, etc. provided

from time to time in conjunction with the e-TF as the case may be and other printed materi-

als reasonably required by the Bank to use the e-TF solution.

c) ‘Bidder or Vendor’ shall mean firm / company, etc., to which work has been awarded and

whose Bid has been accepted by the Bank and shall include its authorized representatives,

successors and permitted assignees, the developer, author and owner of the intellectual

property rights of their e-TF and Documentation.

d) IDBI Bank “ or “ The Purchaser” means IDBI Bank Limited including its successors and assigns.

e) ‘3rd Party Software’ shall mean the software which is not part of the e-TF, but it is required

to be used in conjunction with the e-TF.

f) ‘Hardware’ shall mean servers, storage, personal computer, network, security, telecommu-

nications equipment and any other physical equipment necessary to implement and operate

the e-TF.

g) ‘Bidder’ shall mean Vendor or a company / firm responsible for submitting the Proposal.

h) ‘Proposal’ shall mean a response to this RFP submitted by the Bidder as per the RFP Docu-

ment.

i) ‘3rd Party Vendor’ shall mean the developer, owner or supplier of 3rd Party Software or ser-

vices that may be required in conjunction with the deployment or use of the e-TF.

j) ‘Project’ shall mean all the activities carried out for the installation, customization, develop-

ment, parameterization, training, testing, deployment of e-TF or any other mutually ac-

cepted service required for e-TF to perform the functionality defined under Section 3.

k) Contract’ shall mean the agreement executed between the Bank and the Vendor before

start of the Project.

l) “Effective Date” means the date on which this Contract is signed and executed by the Parties

hereto. If this Contract is executed in parts, then the date on which the last of such Contracts

is executed shall be construed to be the Effective Date.

m) “Confidential Information” means, (i) intellectual property information including Intellectual

Property Information; (ii) technical or business information or material not covered in (i); (iii)

proprietary or internal information related to the current, future and proposed products or

services of the Parties including, financial information, process/flow charts, business models,

designs, drawings, data information related to products and services, procurement require-

ments, purchasing, customers, investors, employees, business and contractual relationships,

business forecasts, business plans and strategies, information the Parties provide regarding

third parties; (iv) information disclosed pursuant to this Contract and (v) all such other in-

formation which by its nature or the circumstances of its disclosure is confidential.


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n) “Pre Deployment Study (PDS)” shall mean the activity carried by the Vendor for in-depth

examination and analysis of the Banks’ organization, infrastructure, business model, appli-

cable business processes and procedures, technical capabilities and other data submitted

which is relevant for e-TF. PDS shall also include the detailed functional specifications, cus-

tomizations, its interfaces, Bank’s defined business processes and procedures, hardware

configuration and setup parameters and any other Information which the Bank deems nec-

essary.

o) “The Contract Price” means the price/compensation payable to the Bidder under and in ac-

cordance with the Contract for the due performance and observance of its contractual obli-

gations under and in accordance with the Contract.

p) “Commissioning” means e-TF shall be considered to have been commissioned, when entire

job, including supply, installation, configuration, integration, successful testing of all hard-

ware & software is executed to the satisfaction of the Purchaser.

q) “Service(s)” means all the services, which the Bidder is required to provide and/or procure to

the Purchaser under and in accordance with the Contract in compliance with the service

level requirements as specified in Annexure Service Level Agreement which the Successful

Bidder is required to provide/deliver/procure for IDBI Bank under and in accordance with

the Contract/this RFP.

r) Parties” means the Purchaser and the Bidder and “Party” means either of the Parties.

s) Intellectual Property Rights” means any patent, copyright, trademark, trade name, design,

trade secret, permit, service marks, brands, propriety information, knowledge, technology,

licenses, databases, computer programs, software, know how or other form of intellectual

property right, title, benefits or interest whether arising before or after the execution of this

Contract and the right to ownership and registration of these rights.

t) Defects’ shall mean bugs or shortcomings in the e-Tf solution that prevent using of the e-Tf

solutions effectively.

u) Customizations shall mean modifications to the default e-TF Solution which is not available

as default functionalities.

v) User Acceptance Test (UAT)’ shall mean the testing procedure by which the Bank verifies

whether the e-TF solutions functions in line with the scope.

w) Applicable Law” means with respect to any person all Laws, Statutes, Treaties, Rules, Regula-

tions, Determinations, Orders, Notifications, Writs, Processes, Decrees, Injunctions, Judg-

ments or Awards of an Arbitrator, a court or any other governmental authorities and all gov-

ernmental authorisations binding upon or applicable to such person or to any of its property

or assets.

x) “Good Industry Practice” means the exercise of degree of skill, diligence and prudence which

is expected from a highly skilled experienced and internationally recognised and reputed

ser-vice provider engaged in the same type of undertaking engaged in similar activity under

similar circumstances and acting generally in accordance with the prevailing laws, rules,

regulations codes and industry standards.

y) “Service Period” / “Contract Period”

Interpretation

In this Contract unless a contrary intention is evident:


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a) The clause headings are for convenient reference(s) only and do not form part of this

Contract;

b) A word in the singular includes the plural and a word in the plural includes the singular;

c) A word importing a gender includes any other gender;

d) A reference to legislation includes legislation repealing, replacing or amending that

legislation;

e) Where a word or phrase is given a particular meaning it includes the appropriate

grammatical forms of that word or phrase which have corresponding meanings;

f) Reasonability and materiality of “doubt” and “controversy” shall be at the discretion of IDBI

Bank Ltd.

g) The words not expressly defined herein shall have meanings ascribed to them in the General

Clauses Act, 1897 and the Information Technology Act, 2000or such other relevant

applicable law as amended from time to time.

h) In case of a difference of opinion on the part of the Bidder in comprehending and /or

interpreting any clause / provision of this RFP after submission of the Bid, the interpretation

by IDBI Bank and decision of IDBI Bank in this behalf shall be final, conclusive and binding on

the Bidder(s).

In case of a difference of opinion on the part of the Bidder in comprehending and /or interpreting

any clause / provision of the Bid Documents after submission of the Bid, the interpretation by

Purchaser and decision of Purchaser in this behalf shall be final, conclusive and binding on the

Bidder.

Conditions Precedent

This Contract is subject to the fulfillment of the following conditions precedent by the Bidder.

a) Furnishing of an unconditional and irrevocable Performance Bank Guarantee (Performance

Security) as per the format given in Annexure V

b) Execution of a Deed of Indemnity as per format given in AnnexureIX

c) Obtaining of all statutory, regulatory and other permissions, approvals, consents, licenses

and no-objections required, if any, under the extant applicable laws or from RBI for the

performance of the Services under and in accordance with this Contract.

d) Furnishing solvency certificate and certificate confirming that there are no vigilance or court

cases threatened or pending against the Bidder.

e) Furnishing of such other documents as the Purchaser may specify, including but not limited

to definitive documents.

f) Obtaining of all statutory, regulatory and other permissions, approvals, consents and no-

objections, if any, required under applicable laws or RBI or any other regulatory body or oth-

er wise for the performance/ delivery of the Service(s) under and in accordance with the

Con-tract and this RFP.

Standard of Performance

The successful Bidder shall perform the Service(s) and carry out its obligations under the Contract

with due diligence, efficiency and economy, in accordance with generally accepted techniques and

practices used in industry and with professional standards and shall observe sound management,

technical practices. It shall employ appropriate advanced technology, procedures and methods. The


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successful Bidder shall always act, in respect of any matter relating to the Contract, as faithful advi-

sors to Bank and shall, at all times, support and safeguard Bank’s legitimate interests in any dealing

with third parties.

Use of Contract Documents and Information

a) The Bidder shall treat all documents, information, data and communication of and with IDBI

Bank as privileged and confidential and shall be bound by the terms and conditions of the

Non-Disclosure Agreement, draft of which is given in Annexure- VIII. The successful Bidder

shall execute this Non-Disclosure Agreement simultaneously at the time of execution of this

Contract. The successful Bidder shall not, without IDBI Bank’s prior written consent, disclose

the Contract, or any provision thereof, or any specification, plan, sample or information or

data or drawings / designs furnished by or on behalf of Purchaser in connection therewith,

to any person other than a person employed by the Bidder in the performance of the Con-

tract. Disclosure to any such employed person shall be made in utmost confidence and shall

extend only so far as may be necessary and relevant for purpose of such performance and

shall be subject to the terms and conditions of the Non-Disclosure Agreement.

b) The successful Bidder shall not, without IDBI Bank’s prior written consent, make use of any

document, data or information etc., enumerated in this Bid Documents save and except for

due performance and observance of the Contract.

c) Any document, other than the Contract itself, enumerated in this Bid Documents shall re-

main the property of IDBI Bank and shall be returned (in all copies) to IDBI Bank on comple-

tion of the successful Bidder’s performance under and in accordance with the Contract, if so

required by IDBI Bank.

Intellectual Property Rights and Patent Rights

The successful bidder should ensure all the products / services / technology platforms etc. should be

owned or it should have rights to use & distribute to their customers.

IDBI Bank shall own and have a right in perpetuity to use all Intellectual Property Rights which have

arisen out of or in connection with the implementation of this Contract, including all processes and

products which have been developed by the Successful Bidder during the performance of Services

and for the IDBI Bank of inter-alia use or sub-license of such Services under this Contract. The suc-

cessful Bidder undertakes to disclose all Intellectual Property Rights arising out of or in connection

with the performance of the Services to IDBI Bank and execute all such agreements/documents and

file all relevant applications, effect transfers and obtain all permits, approvals, consents and no ob-

jections that may be necessary in this regard to effectively transfer and conserve the Intellectual

Property Rights of the Bank. The Bidder shall indemnify the purchaser against all third party claims of

infringement of patent, trademark or industrial design rights arising from use of the Goods, or any

part thereof in India.

a) The successful Bidder shall ensure that while it uses any software, hardware, processes or

material in the course of performing the Services, it does not infringe the Intellectual

Property Rights of any person and the Bidder shall keep the Purchaser indemnified against

all costs, charges, expenses, liabilities, claims, damages, litigations, suits, judgments and/or

otherwise howsoever, arising out of any illegal or unauthorized use (piracy) or in connection

with any claim or proceedings relating to any breach or violation of any permission/license


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terms or infringement of any Intellectual Property Rights by the successful Bidder or any

sub-Bidder during the course of performance of the Services.

b) The successful Bidder shall be obliged to ensure that all approvals, consents, no objections,

registrations, licenses, permits and rights which are inter-alia necessary for use of the

information technology system installed by the Bidder, shall be acquired in the name of the

Bank, prior to termination of this Contract and which shall be assigned by the Bank if

necessary under the applicable laws or otherwise to the /successful Bidder for the purpose

of execution of any of its obligations under the terms of the Bid, or this Contract.

In the event of any claim asserted by a third party of infringement of trademark, trade names,

copyright, patent, intellectual property rights or industrial drawing/design rights arising from the use

of the Services or any part thereof in India or anywhere, the successful Bidder shall act expeditiously

to extinguish such claim. If the successful Bidder fails to comply and IDBI Bank is required to pay

compensation to a third party resulting from such infringement, the successful Bidder shall be

responsible for the compensation including all expenses, court costs and lawyer fees. Purchaser will

give notice to the Bidder of such claim, if it is made, without delay.

Indemnity

The successful bidder should execute furnish to IDBI Bank, a deed of indemnity in favour of the

Purchaser in a form and manner, as given in AnnexureIX indemnifying IDBI Bank, its directors,

employees, agents and representatives are indemnified from and against any costs, loss, damages,

expense, claims, litigations, suits, actions, judgments, and or otherwise including but not limited to

those from third parties or liabilities of any kind howsoever suffered, arising out of or incurred inter

alia during and after the Contract period including but not limited to third-party claims due to

infringement of patent, trademark, Intellectual Property Rights, copy-rights or industrial drawings

and designs arising from use of the Services or any part thereof and/or otherwise. The provisions

under this clause shall survive the termination of the Contract.

Inspection & Quality Control Tests

a) IDBI Bank will conduct Inspection / Audit-inspection/audit of the Software/ Service of the

bidder Successful Bidder along with the Quality Control test any time during the contract

including prior to availing the Services.

b) IDBI Bank reserves the Rights to reject the software based on the Quality Control Test /

inspection / audit by external or internal team/agencies.

c) The IDBI Bank reserves the right to carry out pre-shipment inspection by a team of Bank

officials of any of the existing live installation of the supplier referred to in the Technical Bid

or demand a demonstration of the solution proposed on a representative model in the

successful bidder’s office at the cost of successful bidder.

Manuals

d) The successful Bidder must along with the e-TF, supply all relevant manuals for the systems

delivered / installed. The manuals shall be in English.


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e) Unless and otherwise agreed, the e-TF shall not be considered to be completely delivered

for the purpose of taking over, until such manuals as may be necessary are provided to IDBI

Bank.

a) System manuals should include the specifications of e-TF supplied.

Acceptance Certificates:

On successful completion of acceptability test, receipt of deliverables, etc., and after the IDBI Bank

(which shall not be deemed to be an obligation on the IDBI Bank) is satisfied with the working of the

System, the Acceptance Certificate in the format given in Annexure 6. The date on which such

certificate is signed shall be deemed to be the date of successful commissioning of the Systems.

Delivery and Documents

1. Delivery of e-TF shall be made by the successful bidder in accordance with the approved

order. The details of Documents including other documents to be furnished by the

successful Bidder are specified hereunder:

a) Copies of successful Bidder’s invoice showing contract number, Services description and total

amount.

b) Original Delivery note and acceptance certificate duly signed for receipt, installation and

commissioning of e-TF from the concerned location.

c) Successful Bidder’s warranty certificate.

d) Inspection certificate issued by the nominated inspection agency, if any.

e) Other documents which the IDBI Bank may specify to the Bidder.

2. The above documents shall be received by the Bank before installation of e-TF software.

Incidental Services

The incidental services to be provided pursuant to and in accordance with the Contract are as under:

a) Performance of on-site installation and start-up of the e-TF;

b) Furnishing of services required for the installation / customization and /or maintenance of

the rendered e-TF.

c) Furnishing manuals for rendered e-TF.

d) Maintenance of the rendered e-TF for the “Contract Period”, provided that this e-TF shall

not relieve the successful Bidder of any warranty period obligations under and in accordance

with this Contract; and

e) Any other related services as the IDBI Bank may require and deem fit.

Warranty

1. The successful Bidder represents and warrants that the e-Tfsolution delivered under and in

accordance with this Contract shall have no defect, arising from design or from any act,

error/defect or omission of the successful Bidder.

2. The successful Bidder/successful Vendor will provide warranty of 1 year for Supply, customize,

Install, Maintain and Support the software required for proposed e-TF solution at IDBI Bank

from the date of go-live date. Any defects noticed in the software supplied shall be reworked

and/or replaced promptly by the Bidder/Vendor free-of-cost.

3. Post warranty, the software will be covered under the AMC. As part of AMC, the successful

Vendor/successful Bidder has to provide following Service(s):


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a. Successful Bidder/successful Vendor has to maintain the software and provide defect fixes no-

ticed in the software without any additional cost for next three year after successful comple-

tion of warranty period as part of the comprehensive AMC.

b. IDBI Bank shall notify the Vendor of any claims arising under this warranty.

c. If the successful Vendor/successful Bidder, having been notified, fails to remedy the de-

fect(s)/issues within a timeframe specified in the Service Level Requirements as per Annex-

ure 12, IDBI Bank shall proceed to take such remedial action as may be deemed necessary,

at the Vendor’s/Bidder’s risk and expense, and without prejudice to any other rights, which

IDBI Bank may have against the Vendor, under the Contract or applicable laws or in equity.

Payment against Bank Guarantee:

For all the payments to be made against bank guarantee, the same shall be issued by a scheduled

commercial bank as acceptable to Purchaser and forwarded directly to the Purchaser by the issuing

Bank.

Change Orders/Alteration/Variations

a) The successful Bidder agrees that the requirements given in specifications, charts, etc., in

the Bid Documents are minimum requirements of mere indicative nature and are in no way

exhaustive. It shall be the responsibility of the successful Bidder to meet all the

requirements of specifications, charts, etc., and other criteria contained in the Bid

Documents and any upward revisions and/or additions of quantities, specifications, charts,

etc., of the Bid Documents required to be made during execution of the work shall not

constitute a change order and shall be carried out without a change order as forming part of

the Services agreed hereunder and shall be carried out without any time and cost effect to

Purchaser. Further, upward revisions and or additions required to make successful Bidder’s

e-TF and installation procedures to meet Bid Documents requirements expressed and to

make entire facilities safe, operable and as per specified codes and standards shall not

constitute a change order and shall be carried out without any time and cost effect to

Purchaser. Any upward revision and/or additions consequent to errors, omissions,

ambiguities, discrepancies in the specification etc. of the Bid Documents which the

successful Bidder had not brought out to the Purchaser’s notice in his Bid shall not constitute

a change order and such upward revisions and/or addition shall be carried out by successful

Bidder without any time and cost effect to Purchaser.

b) Purchaser may, at any time, by a written order given to the successful Bidder, make changes

within the general scope of the Contract in any one or more of the following:

i. Functional specification

ii. The Services to be provided by the Bidder

c) If any such change causes an increase or decrease in the cost of, or the time required for the

successful Bidder’s performance or observance of any provisions under the Contract, an

equitable adjustment shall be made in the Contract price or delivery schedule, or both, and

the Contract shall accordingly be amended as may be decided by Purchaser. Any claims by

the Bidder for adjustment under this clause must be asserted within 30 (thirty) days from

the date of knowledge of Purchaser’s change order by the Bidder.


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d) Any change order as stated above comprising an alteration which involves change in the cost

of the works (which sort of alteration is hereinafter called a “Variation”) shall be the subject

of an amendment to the Contract by way of an increase or decrease in the Contract Price

and adjustment of the implementation schedule if any.

e) If the Contract provides applicable rates for the valuation of the variation in question, the

Contract price shall be increased or decreased in accordance with those rates.

f) Any change order shall be duly approved by the Purchaser (including any

modification/change in the Contract Price) in writing.

g) If there is a difference of opinion between the Bidder and Purchaser whether a particular

work or part of the work constitutes a change order or not, the decision of the Purchaser

shall be final, conclusive and binding on the Bidder.

Contract Amendments

No variation in or modification of the terms of the Contract shall be made, except by prior written

amendment after obtaining prior written approval from both the Parties and shall be signed by the

Parties.

The Successful Bidder, however, agrees it shall be bound to amend the Contract, if so required by

IDBI Bank, for giving effect to any amendment, modification etc. in the applicable laws including but

not limited to amendment/modification etc. in the Reserve Bank of India Act, 1934/ the Banking

Regulations Act, 1949 and/or to give effect to any modifications, amendments or fresh guidelines is-

sued/imposed by RBI.

Delays in the Bidder’s Performance

a) Delivery of e-TF & installation shall be made by the successful Bidder in accordance with the

time schedule prescribed by Purchaser.

b) If at any time during performance of the Contract, the successful Bidder shall encounter

conditions / situations impeding timely delivery of e-TF and its installation, the successful

Bidder shall promptly notify Purchaser in writing of the fact of the delay, its likely duration

and the cause(s) thereof. As soon as practicable, after receipt of the successful Bidder’s

notice, Purchaser shall evaluate the condition/ situation, and consider, extending the

successful Bidder’s time for performance, with or without liquidated damages, in which

case, the extension shall be ratified by the Parties by written amendment of the Contract.

Except as provided in the above clause, a delay by the successful Bidder in the performance

of its delivery and installation obligations shall render the successful Bidder liable to the

imposition of liquidated damages, unless an extension of time is agreed upon without

levying liquidated damages.

Liquidated Damages

a) If the Bidder fails to deliver e-TF and/or install e-TF within the time period(s) specified in the

Contract, Purchaser shall, without prejudice to its other rights and remedies under and in

accordance with the Contract, deduct from the Contract price, as liquidated damages, a sum

equivalent to 1% percent per week or part thereof of respective order cost subject to

maximum deduction of 10% of the order value of the delayed e-Tf solutioner unperformed


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services for that particular location. In case of undue delay beyond a period of 15 days

unless otherwise waived by the Purchaser, Purchaser in its discretion may consider

termination of the Contract.

b) If the Bidder fails to complete the entire work before the scheduled completion date or the

extended date or if Bidder repudiates the Contract before completion of the Services, the

Purchaser may without prejudice to any other right or remedy available to the Purchaser as

under the Contract recover from the Bidder, as ascertained and agreed liquidated damages

and not by way of penalty:

c) The Purchaser may without prejudice to its right to effect recovery by any other method,

deduct the amount of liquidated damages from any money belonging to the successful

Bidder in its hands (which includes the Purchaser’s right to claim such amount against

successful Bidder’s Bank Guarantee) or which may become due to the successful Bidder. Any

such recovery or liquidated damages shall not in any way relieve the successful Bidder from

any of its obligations to complete the works / Services or from any other obligations and

liabilities under the Contract.

d) The Purchaser may by a written notice of suspension, suspend all payments to the

Successful Bidder under the Contract, if the Successful Bidder failed to perform any of its

obligations under the Contract, (including the carrying out of the service(s)) provided that

such notice of suspension:

a. Shall specify the nature of the failure; and

b. Shall request the Successful Bidder to remedy such failure within a specified period

from the date of issue of such notice of suspension.

1. Termination for Convenience

Notwithstanding the provisions of the Contract and/or the Bid Documents the Purchaser, by

written notice sent to the Bidder, may terminate the Contract, in whole or in part, at any

time for its convenience. The notice of termination shall specify that termination is for

Purchaser’s convenience, the extent to which performance of the Bidder under and in

accordance with the Contract is terminated, and the date upon which such termination

becomes effective.

2. Penalty

a. The penalties for any non-compliance under the Bid Document and the Contract are

defined under Service Level Measurement Document given in Section 5.

b. The ongoing performance and service levels of the Bidder will be measured as per

parameters de-fined in Section 5 of the Bid Document.

c. The Non-coordination related penalties will be applicable to the Bidder responsible for

de-lay/default as provided under the Bid Document.

3. Dispute Resolution

The Parties shall use their best efforts to amicably settle all disputes arising out of or in con-

nection with this Contract in the following manner:


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a) The Party raising the dispute shall address to the other Party a notice requesting an amicable

settlement of the dispute within ten (10) days of receipt of the notice.

b) The matter will be referred for negotiation between the Purchaser and the successful Bid-

der. The matter shall then be resolved by them and the agreed course of action documented

within a further period of 30 days.

The Parties agree that any dispute between the Parties, which cannot be settled by negotia-

tion in the manner, described above, may be resolved exclusively by arbitration and such

dispute may be submitted by either party to arbitration within 30 days of the failure of nego-

tiations. Arbitration shall be held in Mumbai, India and conducted in accordance with the

provision of Arbitration and Conciliation Act, 1996 or any statutory modification or re-

enactment thereof. Each Party to the dispute shall appoint 1 arbitrator each and the two ar-

bitrators shall jointly appoint the third or the presiding arbitrator. The arbitration proceed-

ings shall be conducted in the English language. Subject to the above, the courts of law at

Mumbai alone shall have the jurisdiction in respect of all matters connected with the Con-

tract. The arbitration award shall be final, conclusive and binding upon the Parties and

judgment may be entered thereon, upon the application of either party to a court of compe-

tent jurisdiction. Each Party shall bear the cost of preparing and presenting its case, and the

cost of arbitration, including fees and expenses of the arbitrators, shall be shared equally by

the Parties unless the award otherwise provides.

The successful Bidder shall not be entitled to suspend the provision of the Services or the

completion of the job, pending resolution of any disputes between the Parties and shall con-

tinue to render the Services in accordance with the provisions of the Contract notwithstand-

ing the existence of any dispute between the Parties or the subsistence of any arbitration or

other proceedings.

The provision under this section survives the contract.

4. Addresses for Notices

a) All notices, requests, consents, waivers or other communication required or permitted

hereunder shall be in writing and shall be deemed properly served: (i) if delivered by hand

and received by an authorized employee or officer of the Party, (ii) 3 (three) days after being

given to a reputed courier with a reliable system for tracking delivery, (iii) upon receipt of

confirmation receipt when sent by facsimile; or (iv) 14 (fourteen) days after the date of

dispatch by certified or registered mail, postage prepaid, return receipt requested; (v) when

sent by electronic mail. All notices and other communication shall be addressed as follows:

In the case of

Purchaser

IDBI Bank Limited

Attn: Shri Tel: +91- Fax: +91- Email:


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In the case of the

Bidder

------------------------

Attn: Shri

Tel: +91- Fax: +91-

Email:

b) A party may change its address and/or addressee for notification purposes at any time

during the term hereof by giving the other Party written notice in accordance with the terms

hereof and the date on which such change will become effective.

5. Payment Terms

a) All the payments to the Successful Bidder shall be subject to the performance/ delivery of

the Services to the satisfaction of IDBI Bank for this purpose.

b) Penalties / liquidated damages, if any, shall be deducted from the invoice value.

c) Notwithstanding anything contained in this RFP/ the Contract or in any other document(s)

i. under no circumstances IDBI Bank shall be liable to the Successful Bidder and/or its em-

ployees/ personnel/ representatives/agent etc. for direct, indirect, incidental,

consequential, special or exemplary damages arising from termination of the Contract;

ii. IDBI Bank shall not have any liability whatsoever in case of any third party claims, de-

mands, suit, actions or other proceedings against the Successful Bidder or any other

person engaged by the Successful Bidder in the course of performance of the Service.

iii. IDBI Bank reserves the rights to dispute/deduct payment/withhold payments/further

payment due to the Successful Bidder under the Contract, if the Successful Bidder has

not performed or rendered the Services in accordance with the provisions of the

Contract which the IDBI Bank at its sole discretion adjudge.

iv. Successful Bidder shall permit IDBI Bank to hold or deduct the amount from invoices, for

non-performance or part performance or failure to discharge obligations under the

Contract.

d. It is clarified that the any payments of the charges made to and received by 47 authorized

Successful Bidder personnel shall be considered as a full discharge of IDBI Bank’s obligations

for payment under the Agreement.

6. Taxes and Duties

1. Successful Bidder will be entirely responsible for all applicable taxes, duties, levies, imposts,

costs, charges, license fees, road permits etc., in connection with delivery of e-TF at site

including incidental services and commissioning. Payment of Octroi /entry tax, if applicable,

will be made at actual, on production of suitable evidence of payment by the Bidder.

2. Income / Corporate taxes in India: The Successful Bidder shall be liable to pay all corporate

taxes and income tax that shall be levied according to the laws and regulations applicable

from time to time in India and the Price Bid by the Bidder shall include all such taxes in the

Contract price.

3. Tax deduction at Source: Wherever the laws and regulations require deduction of such taxes

at the source of payment, Purchaser shall effect such deductions from the payment due to


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the Bidder. The remittance of amounts so deducted and issuance of certificate for such

deductions shall be made by Purchaser as per the laws and regulations in force. Nothing in

the Contract shall relieve the Bidder from his responsibility to pay any tax that may be levied

in India on income and profits made by the successful Bidder in respect of this Contract.

4. The successful Bidder’s staff, personnel and labour will be liable to pay personal income

taxes in India in respect of such of their salaries and wages as are chargeable under the laws

and regulations for the time being in force, and the successful Bidder shall perform such

duties in regard to such deductions thereof as may be imposed on him by such laws and

regulations.

5. It shall be the responsibility of the successful Bidder to submit to the concerned Indian

authorities the returns and all other connected documents required for this purpose. The

Bidder shall also provide the Purchaser such information, as it may be required in regard to

the Bidder’s details of payment made by the Purchaser under the Contract for proper

assessment of taxes and duties. The bidder or their personnel shall bear all thetaxes if

any,levied on the successful Bidder’s and Bidder’s personnel. The amount of tax withheld by

the Purchaser shall at all times be in accordance with Indian Tax Law and the Purchaser shall

promptly furnish to the Bidder original certificates (Challans) for tax deduction at source and

paid to the Tax Authorities.

6. The successful Bidder agrees that he shall comply with the Income-tax Act in force from time

to time and pay Income –tax, as may be imposed / levied on them by the Indian Income Tax

Authorities, for the payments received by them for the works under the Contract.

7. Should the successful Bidder fail to submit returns/pay taxes in times as stipulated under the

Income –tax Act and consequently any interest or penalty is imposed by the Income-tax

authority, the successful Bidder shall indemnify Purchaser against any and all liabilities or

claims arising out of this Contract for such taxes including interest and penalty any such Tax

Authority may assess or levy against the Purchaser/ successful Bidder.

Prices payable to the Bidder as stated in the Contract shall be firm and not subject to

adjustment during performance of the Contract, irrespective of reasons whatsoever,

including exchange rate fluctuations, changes in taxes, duties, levies, charges, etc.

Successful Bidder’s Integrity

The successful Bidder is responsible for and obliged to conduct all contracted activities strictly in

accordance with Contract using state-of-the-art methods and economic principles and exercising all

means available to achieve the performance specified in the Contract.

Successful Bidder’s Obligations:

a) The Bidder is obliged to work closely with Bank staff, act within its own authority and abide

by directives / instructions issued by Bank from time to time. The Bidder will abide by the job

safety measures prevalent in India and will free Bank from all demands or responsibilities

arising from accidents or loss of life, the cause of which is the Bidder’s negligence.

b) The Bidder would be required to install and implement the requisite support and

information technology infrastructure to enable the Bank to meet the operational

objectives. It will be the Bidder’s responsibility to ensure the proper and successful


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implementation and continued operation of the proposed branch/

Sites/Hardware/Software.

c) The successful Bidder shall be responsible for managing the activities of its personnel and /

or personnel working pursuant to its instructions and will hold itself responsible for any

misdemeanors. The Successful Bidder will treat as confidential all data and information

about IDBI Bank, obtained in the execution of his responsibilities, in strict confidence and

will not reveal such information to any other party without the prior written approval of IDBI

Bank.

Key Performance Measurements

Unless specified by the Purchaser to the contrary, the successful Bidder shall deliver the e-TF and

carry out the installation under and in accordance with the terms of this Contract.

Commencement and Progress

The Bidder shall proceed to carry out the delivery & installations with diligence and expedition in

accordance with any stipulation as to the time, manner, mode, and method of execution contained

in this Contract and shall meet the standards of good industry practice.

Start of Installation

Prior to taking up installation of any major component of work, the Bidder shall submit to Purchaser

his proposed procedures and obtain Purchaser’s approval in writing.

Contract Prices

Prices payable to the successful Bidder as stated in the Contract shall be firm and not subject to

adjustment during performance of the Contract, irrespective of reasons whatsoever, including

exchange rate fluctuations, changes in taxes, duties, levies, charges, etc.

Information Security

a) The successful Bidder and its personnel shall not carry any written material, layout,

diagrams, floppy diskettes, hard disk, storage tapes or any other media out of Purchaser’s

premise without written permission from the Purchaser.

b) The successful Bidder personnel shall follow Purchaser’s information security policy and

instructions in this behalf.

c) Successful Bidder acknowledges that Purchaser’s business data and other Purchaser

proprietary information or materials, whether developed by Purchaser or being used by

Purchaser pursuant to a license agreement with a third party (the foregoing collectively

referred to herein as “proprietary information”) are confidential and proprietary to

Purchaser; and successful Bidder agrees to use reasonable care to safeguard the proprietary

information and to prevent the unauthorized use or disclosure thereof, which care shall not

be less than that used by Bidder to protect its own proprietary information. Bidder

recognizes that the goodwill of Purchaser depends, among other things, upon Bidder

keeping such proprietary information confidential and that unauthorized disclosure of the

same by Bidder could damage Purchaser. By reason of Bidder’s duties and obligations

hereunder, Bidder may come into possession of such proprietary information, even though

Bidder does not take any direct part in or furnish the Services performed for the creation of


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said proprietary information and shall limit access thereto to employees with a need to such

access to perform the Services required by this Contract. Bidder shall use such information

only for the purpose of performing the Services.

d) Successful Bidder shall, upon termination of this Contract for any reason, or upon demand

by Purchaser, whichever is earliest, return any and all information provided to successful

Bidder by Purchaser, including any copies or reproductions, both hardcopy and electronic.

Representations and Warranties

In order to induce the Purchaser to enter into this Contract, the Bidder hereby represents and

warrants as of the date hereof, which representations and warranties shall survive the term and

termination hereof, the following:

a) That the selected Bidder is a body corporate which has the requisite qualifications, skills,

experience and expertise in providing the services contemplated hereunder to third Parties,

the technical know-how and the financial wherewithal, the power and the authority that

would be required to successfully set up the required infrastructure and to enter into this

Contract and provide the Services sought by the Purchaser, under and in accordance with

this Contract.

b) That the Bidder is not involved in any major litigation, potential, threatened and existing,

that may have an impact of affecting or compromising the performance of the Bidder under

the Contractand delivery of Services /Systems under the Contract.

c) That the representations made by the Bidder in its Bid are and shall continue to remain true

and fulfill all the requirements as are necessary for executing the duties, obligations and

responsibilities as laid down in the Contract and the Bid Documents and unless the

Purchaser specifies to the contrary in writing, the Bidder shall be bound by all the terms of

the Bid.

d) That the Bidder has the professional skills, personnel and resources/authorizations that are

necessary for providing all such services as are necessary to perform its obligations under

the Bid and this Contract.

e) That the Bidder shall ensure that all assets including but not limited to e-TF, licenses, etc.

developed, procured, deployed and created during the term of this Contract are duly

maintained and suitably updated, upgraded, replaced with regard to contemporary

requirements.

f) That the Bidder shall use such assets of the Purchaser as the Purchaser may permit for the

sole purpose of execution of its obligations under the terms of the Bid, Tender or this

Contract. The Bidder shall however, have no claim to any right, title, lien or other interest in

any such property, and any possession of property for any duration whatsoever shall not

create any right in equity or otherwise, merely by fact of such use or possession during or

after the term hereof.

g) That the Bidder shall procure insurance policies for all its present and future property and

assets that are developed, procured and created during the term of this Contract with

financially sound and reputable insurers to the satisfaction of the Purchaser and shall pay all


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premium in relation thereto and shall ensure that nothing is done to make such insurance

policies void or voidable. The Bidder shall also furnish to the Purchaser a certificate

evidencing such insurance, risks covered, names of beneficiaries, expiration dates, names of

insurers and all other features of the insurance policy, both original and renewed and shall

keep the same alive during the term of this Contract.

h) That the Bidder shall procure all the necessary permissions and adequate approvals and

licenses for use of software and any copyrighted process/product free from all claims, titles,

interests and liens thereon and shall keep the Purchaser indemnified in relation thereto.

i) That all the representations and warranties as have been made by the Bidder with respect to

its Bid and Contract, are true and correct, and shall continue to remain true and correct

through the term of this Contract.

j) That the execution of the Services herein is and shall be in accordance and in compliance

with all applicable laws.

k) That there are – (a) no legal proceedings pending or threatened against Bidder which

adversely affect/may affect performance under this Contract; and (b) no inquiries or

investigations have been threatened, commenced or pending against Bidder by any

statutory or regulatory or investigative agencies..

l) That the Bidder has the corporate power to execute, deliver and perform the terms and

provisions of this Contract and has taken all necessary corporate action to authorize the

execution, delivery and performance by it of the Contract.

m) That all conditions precedent under the Contract has been complied.

n) That neither the execution and delivery by the Bidder of the Contract nor the Bidder’s

compliance with or performance of the terms and provisions of the Contract (i) will

contravene any provision of any applicable law or any order, writ, injunction or decree of

any court or governmental authority binding on the Bidder, (ii) will conflict or be

inconsistent with or result in any breach of any or the terms, covenants, conditions or

provisions of, or constitute a default under any agreement, contract or instrument to which

the Bidder is a Party or by which it or any of its property or assets is bound or to which it

may be subject or (iii) will violate any provision of the Memorandum and Articles of

Association of the Bidder.

o) That the Bidder certifies that all registrations, recordings, filings and notarizations of the

Contract and all payments of any tax or duty, including without limitation stamp duty,

registration charges or similar amounts which are required to be effected or made by the

Bidder which is necessary to ensure the legality, validity, enforceability or admissibility in

evidence of the Contract have been made.

p) That the Bidder confirms that there has not and shall not occur any execution, amendment

or modification of any agreement/contract without the prior written consent of the

Purchaser, which may directly or indirectly have a bearing on the Contract or the project.

q) That the Bidder owns or has good, legal or beneficial title, or other interest in, to the

property, assets and revenues of the Bidder on which it grants or purports to grant or create

any interest pursuant to the Contract, in each case free and clear of any encumbrance and


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further confirms that such interests created or expressed to be created are valid and

enforceable.

r) That the Bidder owns, has license to use or otherwise has the right to use, free of any

pending or threatened liens or other security or other interests all Intellectual Property

Rights, which are required or desirable for the project and the Bidder does not, in carrying

on its business and operations, infringe any Intellectual Property Rights of any person. None

of the Intellectual Property or Intellectual Property Rights owned or enjoyed by the Bidder

or which the Bidder is licensed to use, which are material in the context of the Bidder’s

business and operations are being infringed nor, so far as the Bidder is aware, is there any

infringement or threatened infringement of those Intellectual Property or Intellectual

Property Rights licensed or provided to the Bidder by any person. All Intellectual Property

Rights (owned by the Bidder or which the Bidder is licensed to use) are valid and subsisting.

All actions (including registration, payment of all registration and renewal fees) required to

maintain the same in full force and effect have been taken thereon and shall keep the

Purchaser indemnified in relation thereto.

Confidentiality

The Parties agree that they shall hold in trust any Confidential Information received by either Party,

under this Contract, and the strictest of confidence shall be maintained in respect of such Confiden-

tial Information. The Parties also agree:

i. to maintain and use the Confidential Information only for the purposes of this Contract and

only as permitted herein;

ii. to only make copies of such documents/papers as specifically authorized by the prior written

consent of the other party and with the same confidential or proprietary notices as may be

printed or displayed on the original;

iii. to restrict access and disclosure of Confidential Information to such of their employees,

agents, vendors, and Bidders strictly on a “need to know” basis, to maintain confidentiality

of the Confidential Information disclosed to them in accordance with this Clause and

iv. to treat Confidential Information as confidential for a period of five (5) years from the date

of receipt. In the event of earlier termination of this Contract, the Parties hereby agree to

maintain the confidentiality of the Confidential Information for a further period of [two (2)]

years from the date of such termination.

Confidential Information in oral form must be identified as confidential at the time of disclosure and

confirmed as such in writing within 30 days of such disclosure. Confidential Information does not

include information which:

a) the recipient knew or had in its possession, prior to disclosure, without limitation on its

confidentiality;

b) is independently developed by the recipient without breach of this Contract;

c) information in the public domain as a matter of law;

d) is received from a third party not subject to the obligation of confidentiality with respect to

such information;


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e) is released from confidentiality with the written consent of the other party.

The recipient shall have the burden of proving that Clauses (i) or (ii) above are applicable to the

information in the possession of the recipient.

Notwithstanding the foregoing, the Parties acknowledge that the nature of the services to be

performed under this Contract may require the Bidder’s personnel to be present on premises of the

Purchaser or may require the Bidder’s personnel to have access to computer networks and

databases of the Purchaser while on or off premises of the Purchaser. It is understood that it would

be impractical for the Purchaser to monitor all information made available to the Bidder under such

circumstances and to provide notice to the Bidder of the confidentiality of all such information.

Therefore, the Bidder agrees that any technical or business or other information of the Purchaser

that the Bidder’s personnel, sub-Bidders, or agents acquire while on the Purchaser premises, or

through access to the Purchaser computer systems or databases while on or off the Purchaser

premises, shall be deemed Confidential Information.

Confidential Information shall at all times remain the sole and exclusive property of the disclosing

Party. Upon termination of this Contract, Confidential Information shall be returned to the disclosing

Party or destroyed, if incapable of return. The destruction shall be witnessed and so recorded, in

writing, by an authorized representative of each of the Parties. Nothing contained herein shall in

any manner impair rights of the Purchaser in respect of the Systems, Services, and Documents etc.

In the event that any of the Parties hereto becomes legally compelled to disclose any Confidential

Information, such Party shall give sufficient notice to the other Party to enable the other Party to

prevent or minimize to the extent possible, such disclosure. Neither party shall disclose to a third

party any Confidential Information or the contents of this Contract without the prior written consent

of the other Party. The obligations of this Clause shall be satisfied by handling Confidential

Information with the same degree of care, which the receiving Party applies to its own similar

confidential information but in no event less than reasonable care. The obligations of this Clause

shall survive the expiration, cancellation or termination of this Contract.The provision of this clause

shall survive termination of the Contract till such Confidential Information enters public domain.

Records of Contract Documents:

The Bidder shall at all-time make and keep sufficient copies of the drawings, designs, data,

specifications, charts, etc., and the documents including any Contract documents for him to fulfill his

duties and obligations under the Contract.

Ownership and Retention of Documents

1. The Purchaser shall own the documents, prepared by or for the Bidder arising out of or in

connection with this Contract.

2. Forthwith upon expiry or earlier termination of this Contract and at any other time on

demand by the Purchaser, the Bidder shall deliver to the Purchaser all documents provided

by or originating from the Purchaser and all documents produced by or from or for the

Bidder in the course of performing the Services, unless otherwise directed in writing by the

Purchaser at no additional cost. The Bidder shall not, without the prior written consent of

the Purchaser store, copy, distribute or retain any such Documents.


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Reverse Engineering

The Successful Bidder acknowledges that during the course of performance of Services/its ob-

ligations under the Contract/RFP, it may get an access to the software(s) owned by /licensed to IDBI

Bank. Successful Bidder warrants that it shall use such software only for the purpose of the Con-

tract/this RFP and shall not do the following

(a) reverse engineer, decompile, decode, decrypt, disassemble, or in any way derive its source

code;

(b) modify, translate, adapt, alter, or create derivative works from it;

I copy, distribute, publicly display, transmit, sell, rent, lease or otherwise exploit it; or

(d) distribute, sublicense, rent, lease, loan it to any third party

Term and Extension of the Contract

a) The term of this Contract shall be initially for a period of Six years(6 years) from the date of

signing of the contract(1 year Warranty+5 year ATS).

b) The IDBI Bank shall reserve the sole right to grant any extension to the term above

mentioned and shall notify in writing to the Successful Bidder, at least three months before

the expiration of the term hereof, whether it will grant the Successful Bidder an extension of

the term. The decision to grant or refuse the extension shall be at the discretion of IDBI

Bank.

Termination

1. The IDBI Bank may, terminate this Contract by giving the Successful Bidder a prior and

written notice indicating its intention to terminate the Contract under the following

circumstances:

i. Where it comes to the IDBI Bank’s attention that the Successful Bidder (or the Successful

Bidder’s team) is in a position of actual conflict of interest with the interests of the IDBI

Bank, in relation to any of terms of the Successful Bidder’s Bid or this Contract.

ii. Where the Successful Bidder’s ability to survive as an independent corporate entity is

threatened or is lost owing to any reason whatsoever, including inter-alia the filing of

any bankruptcy proceedings against the Successful Bidder, any failure by the Successful

Bidder to pay any of its dues to its creditors, the institution of any winding up

proceedings against the Successful Bidder or the happening of any such events that are

adverse to the commercial viability of the Successful Bidder. In the event of the

happening of any events of the above nature, the IDBI Bank shall reserve the right to

take any steps as are necessary, to ensure the effective transition of the project to a

successor Bidder, and to ensure business continuity.

2. Termination for Insolvency: The IDBI Bank may at any time terminate the Contract by giving

written notice to the Successful Bidder, without compensation to the Successful Bidder, if

the Successful Bidder becomes bankrupt or otherwise insolvent, provided that such


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termination will not prejudice or affect any right of action or remedy which has accrued or

will accrue thereafter to the IDBI Bank.

3. Termination for Default: The IDBI Bank, without prejudice to any other right or remedy for

breach of Contract, by a written notice of default sent to the Vendor, may terminate the

Contract in whole or in part.

Consequences of Termination

1. In the event of termination of this Contract due to any cause whatsoever, [whether

consequent to the stipulated term of the Contract or otherwise] the Purchaser shall be

entitled to impose any such obligations and conditions and issue any clarifications as may be

necessary to ensure an efficient transition and effective business continuity of the project

which the Bidder shall be obliged to comply with and take all available steps to minimize loss

resulting from that termination/breach, and further allow the successor Bidder to take over

the obligations of the erstwhile Bidder in relation to the execution/continued execution of

the scope of this Contract.

2. In the event that the termination of this Contract is due to the expiry of the term of this

Contract / a decision not to grant any (further) extension by the Purchaser, the Bidder herein

shall be obliged to provide all such assistance to the successor Bidder or any other person as

may be required and as the Purchaser may specify including training, where the successor(s)

is a representative/personnel of the Purchaser to enable the successor to adequately

provide the Services hereunder, even where such assistance is required to be rendered for a

reasonable period that may extend beyond the term/earlier termination hereof.

3. Where the termination of the Contract is prior to its stipulated term on account of a default

on the part of the Bidder or due to the fact that the survival of the Bidder as an independent

corporate entity is threatened/has ceased, the Purchaser shall pay the Bidder for that part of

the Services provided which have been authorized by the Purchaser and satisfactorily

performed by the Bidder up to the date of termination, without prejudice any other rights,

the Purchaser may retain such amounts from the payment due and payable by the

Purchaser to the Bidder as may be required to offset any losses caused to the Purchaser as a

result of any act/omissions of the Bidder. In case of any loss or damage due to default on

the part of the Bidder in performing any of its obligations with regard to executing the scope

of work under this Contract [as laid down in the Service Specifications,] the Bidder shall

compensate the Purchaser for any such loss, damages or other costs, incurred by the

Purchaser. Additionally, the Bidder / other members of its team shall continue to perform

all its obligations and responsibilities under this Contract in an identical manner as were

being performed hitherto before in order to execute an effective transition and to maintain

business continuity. All third Parties shall continue to perform all/any functions as stipulated

by the Purchaser and as may be proper and necessary to execute the Services under the

Contract in terms of the Bidder’s Bid and this Contract.

4. Nothing herein shall restrict the right of the Purchaser to invoke the bank guarantee and

other guarantees, securities furnished, enforce the Deed of Indemnity and pursue such

other rights and/or remedies that may be available to the Purchaser under law or otherwise.

5. The termination hereof shall not affect any accrued right or liability of either Party nor affect

the operation of the provisions of this Contract that are expressly or by implication intended

to come into or continue in force on or after such termination.


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6. In the event of termination of this Contract due to any cause whatsoever, [whether

consequent to the stipulated term of the Contract or otherwise] the Bidder is obliged to

transfer the legal ownership of such property that is supplied and installed at Purchaser

locations for the purpose of completion of project to the Purchaser, at the time of expiration

of the term of this Contract. If this Contract is terminated prior to the completion of Services

the Bidder shall be obliged to transfer the ownership of the e-TF and licenses thereon to the

Bank.

7. Termination survives the Contract.

Insurance to be taken out by the Bidder

1. The Bidder shall :

a. take out and maintain at their own cost but on terms and conditions approved by Purchaser,

insurance against the risks, and for the coverage, as shall be specified below.

b. at the Purchaser’s request, provide evidence to the Purchaser showing that such insurance

has been taken out and maintained and that the current premiums therefore have been

paid.

2. Third party liability insurance with a minimum coverage, of Rs.50,00, 000/- for the period of

the Contract.

3. Professional liability insurance, with a minimum coverage equal to estimated remuneration

and reimbursable.

4. Employer’s liability and workers’ compensation insurance in respect of the personnel of the

Bidder, in accordance with the relevant provisions of the applicable law, as well as, with

respect to such personnel, any such life, health, accident, travel or other insurance as may

be appropriate; and

5. Insurance against loss of or damage to (i) e-TF purchased under this Contract or otherwise,

(ii) the Bidder’s property used in the performance of the Services, and (iii) any documents

prepared by the Bidder in the performance of the Services.

6. The Bidder shall not use these documents for purposes unrelated to this Contract without

the prior written approval of the Purchaser.

7. All obligations of the Bidder under the Contract / Bid Documents survive the Contract / Bid

Documents, subject to the provisions stipulated therein.

Conflict of interest

The Bidder shall disclose to the Purchaser in writing, all actual and potential conflicts of interest that

exist, arise or may arise (either for the Bidder or the Bidder’s team) in the course of performing the

Services as soon as practical after it becomes aware of that conflict.

Publicity

The Bidder is not permitted to make any public announcement or media release about any aspect of

this Contract unless the Purchaser first gives the Bidder his written consent.

Relationship between the Parties:


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1. Nothing in this Contract constitutes any fiduciary relationship between the Purchaser and

Bidder/Bidder’s Team or any relationship of employer – employee, principal and agent, or

partnership, between the Purchaser and Bidder.

2. No Party has any authority to bind the other Party in any manner whatsoever except as

agreed under the terms of this Contract.

3. The Purchaser has no obligations to the Bidder’s team except as agreed under the terms of

this Contract.

No Assignment

The Contract cannot be transferred or assigned by the Bidder without the prior written approval of

the Purchaser.

Entire Contract

The terms and conditions laid down in the Bid and all annexures thereto as also the Bid and any

attachments/annexes thereto shall be read in consonance with and form an integral part of this

Contract. This Contract supersedes any prior Contract, understanding or representation of the

Parties on the subject matter.

Statutory Requirements:

During the tenure of this Contract nothing shall be done by the Bidder in contravention of any law,

act and/ or rules/regulations, there under or any amendment thereof governing inter-alia customs,

foreign exchange, etc., and shall keep Purchaser indemnified in this regard.

Survival

1. Any provision of this Contract which, either expressly or by implication, survive the

termination or expiration of this Contract, shall be complied with by the Parties including

that of the provisions of indemnity, confidentiality, non-disclosure in the same manner as if

the present Contract is valid and in force.

2. The provisions of the clauses of this Contract in relation to Documents, data, processes,

property, Intellectual Property Rights, indemnity, publicity and confidentiality and ownership

survive the expiry or termination of this Contract and in relation to confidentiality, the

obligations continue to apply unless the Purchaser notifies the Bidder of its release from

those obligations.

“No Claim” Certificate

1. The Bidder shall not be entitled to make any claim, whatsoever against the Purchaser, under

or by virtue of or arising out of, this Contract, nor shall the Purchaser entertain or consider

any such claim, if made by the Bidder after he shall have signed a “No claim” certificate in

favour of the Purchaser in such forms as shall be required by the Purchaser after the work

/Services are finally accepted.

2. In case the Bidder has any other business relationship with the Purchaser, no right of set-off,

counter-claim and cross-claim and or otherwise will be available under this Contract to the

Bidder for any payments receivable under and in accordance with that business.

Completion of Contract


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Unless terminated earlier, the Contract shall terminate on the successful completion of the Service

Period as specified in the Contract.

No Agency

The Services of the Bidder herein shall not be construed as any agency of Purchaser and there shall

be no principal agency relationship in this regard.

No Set-off, counter-claim and cross claims.

In case the Bidder has any other business relationship with Purchaser, no right of set-off, counter-

claim and cross-claim and or otherwise will be available under this Contract to the Bidder for any

payments receivable under and in accordance with that business.

Governing Law

This Contract shall be governed in accordance with the laws of India. These provisions shall survive

the Contract.

Jurisdiction of Courts

The courts of India at Mumbai have exclusive jurisdiction to determine any proceeding in relation to

this Contract. These provisions shall survive the Contract.


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Section 6 :: Service Level Expectations

A service level agreement will be executed with the successful bidder. Please find the form in Annexure-12.

Penalty / Insurance

During the implementation/ AMC period the following service levels are expected to be maintained by the Vendor/Bidder failing which the penalties will be charged by IDBI Bank and payments are made after adjusting the penalties for not meeting the service levels.

Breach of Service levels consistently on part of the Vendor/Bidder may lead to invocation of Clause for “Termination for Default”

Sr.No. Category Severity Timeframe for Problem analysis & response

Timeframe for patch/ workaround

1 Pre Live Problem/ Issue/ Defect

Critical 1 Hr 1 Day

High 2 Hr 2 Days

Low 8 Hr (One Day) 4 Days

2 Post Live Problem/ Issue/ Defect

Impacting EOD/ Financial Loss

1 Hr By the End of the Day

Critical 1 Hr 1 Day

High 2 Hr 2 Days


Problem/Issue/Defect: This should be defined as any flaw within the application which does not allow the end user to perform its regular operations as per the specifications/operational guidelines /functionality requirements in a stipulated timeframe. Any problems/Issues /Defects, reported by Users should be categorized based on severity as follows:

Critical: When the System Operation is stopped/ halted or System malfunctioning, such that the application does not function as required and stipulated business operations are hampered. The issues impacting EOD operations and financial loss will be treated as most critical.

High: Whenthe System Operation is stopped/ halted or system malfunctioning but for the same the workaround is available.

Low: Minor irritancies during operations.

Common Guidelines

• For any delay in delivery, installation and commissioning beyond the specified period, a penalty @ of 1% of the purchase order value per week or part thereof will be levied, subject to maximum of 5% of the invoice amount.

• In case the delay in delivery exceeds more than 5 weeks, IDBI Bank reserves the right to cancel the order and no payment will be made to the vendor.

• IDBI Bank Ltd. Shall enter into an agreement with vendor for the procurement of the e-TF software. The agreement will be signed in Mumbai and stamped as per Maharashtra state stamp duty prevailing at the time of execution of the agreement and stamp duty has to be paid by the vendor.


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Section 7 :: Bid Forms Various forms to be used in reference to this RFP are as follows:

Annexure Details Page No

1 Technical Bid Form 61

2 Commercial Bid Form 63

3 Price Schedule format 64

4 Contract Form 66

5 Performance Security Form 68

6 Acceptance Certificate 72

7 Unconditional Acceptance of Terms & Conditions of RFP 73

8 Non-Disclosure Agreement 74

9 Deed of Indemnity 77

10 Format for Cover Letter 80

11 Undertaking 81

12 Service level Requirements 83

13 Kept Null

14 Fulfilment of Eligibility Criteria 85

15 Technical Evaluation Parameters 86


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Annexure 1 – Technical Bid Form

TECHNICAL BID FORM

(To be included in Technical Bid Envelope) Date: ………………..

DGM – IT

IDBI Bank Limited, IDBI Intech Ltd, 5th Floor, Mafatlal Centre, Nariman Point, Mumbai – 400 021.

Dear Sir: Reg: Engaging Bidder

Ref: ____________________________________

After going through the Bid Documents, the receipt whereof is hereby duly acknowledged, we the undersigned, unconditionally and irrevocably offer our services for System Integration in conformity with the said Bid Documents.

We agree and undertake that, if our Bid is accepted, to deliver and commission the Services in accordance with the delivery schedule specified in the schedule of requirements. If our Bid is accepted, we will obtain bank guarantee in a sum equivalent to 15 (fifteen) percent of the Contract Price for the due performance and observance of the Contract, in the form and manner prescribed by and to the satisfaction of IDBI Bank Limited (Bank). We agree and undertake to abide by the bid terms of Bank including the rates quoted therein for the orders awarded by Bank up to the period prescribed in the Bid, which shall be final and conclusive and remain binding upon us. Until a formal contract is finalized and executed, this Bid Documents, together with relevant documents as amended, modified, supplemented, revised, modified by addendum, etc., if any, at the sole discretion of Bank duly initialed/executed shall constitute a binding Contract between us. We agree and undertake that, in competing for (and, if the Bid is accepted by you) the above contract, we will strictly observe the laws inter alia, in particular, against fraud and corruption in force in India namely “Prevention of Corruption Act, 1988” and similar laws and also strictly abide by and observe all applicable laws. We agree and confirm that you are not bound to accept the lowest or any Bid you may receive and you also have the right to re-issue/re-commence the Bid. Any decision in this regard by you shall be final and binding on us. We enclose a demand draft of Rs. ___________/- (Rs. ______________ only) towards Bid Security of Retail/________________ , in favour of “IDBI Bank Limited.”Drawn on ____________, _________ Branch payable at Mumbai.


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We understand that the Bid Security will be refunded after the Bidder signing the Contract and furnishing of the Performance Bank Guarantee in case of successful Bidder and within a period of 90 (Ninety) days after the expiry of Bid validity period for unsuccessful Bidders. We have noted that Bid Security shall not carry any interest.

Dated this ……………………….. day of ……………………..20 .

(signature) (Name) (in the capacity of)

Duly authorized to sign bid for and on behalf of _________________________________________

The major sections of the proposal should be organized as follows:

Introduction This section should provide a brief write-up about the proposal, Bidder

Bidder Information This section should provide all the relevant information about the Bidder, including the required Bidder information.

Product Information This section should provide product brochures, product technical specifications, pamphlets, etc for the proposed e-TF solution.

Maintenance & Support This section should discuss the Maintenance & Support methodology to be adopted by the Bidder.

List of documents/ enclosures submitted as per the RFP Document Documents, other than the commercial documents, that must be submitted with the proposal. SL No Name of the Document Submitted 1. 2. 3. 4.


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Annexure 2- Commercial Bid Form

Items as per technical specifications provided in RFP

Sr. No

Item Description Total Cost including taxes/ levies etc

TAX Compo-nent

A :: Cost of Corporate License ( Live Site, DR Site and UAT) with Warranty *

1. Base Module a. Base Product ( Includes all common/default functionalities like sign-on, admin,

limits, Audit Trial, parameterizations, Reports & Dash Boards etc) b. Online Letter of Credit

c. Online Bank Guarantee

2. Module Set 1 a. FX Remittances– Cash Outward (OREM) Module b. FX Remittances – Cash Inward (IREM) Module c. Bill Collection: Foreign Bills – Inbound (FIBL) [Import Bills on Collection, Direct Im-

port Bills and Advance Payment] d. Bill Collection: Foreign Bills – Outbound (FOBL) [Export Collection]

3. Module Set 2 a. Bill Collection:Inland Bills –Inbound (IIBL) [Both Collection and Direct Bills] b. Bill Collection: Inland Bills – Outbound Collection (IOBL) c. Inland Bill Discount – (IOBD)

4. Module Set 3 a. Export Credit –Preshipment(ECPRE) (Both in INR as well FCY) b. Export Credit –Postshipment(ECPST) (Both in INR as well FCY, INR advance against

Export Bills)

5. Module Set 4 a. Online Invoice Discounting/ Vendor (Bills/Bills Discounting ) – Inland [Supply Chain

Management] b. Online Dealer/ Channel Financing – Inland [Supply Chain Management]

Sub-Total A

B :: Cost of Installation Implementation, Training , Go Live

6. Base Module a. Base Product ( Includes all common/default functionalities like sign-on, admin,

limits, Audit Trial, parameterizations, Reports & Dash Boards etc) b. Online Letter of Credit c. Online Bank Guarantee

7. Module Set 1 a. FX Remittances– Cash Outward (OREM) Module b. FX Remittances – Cash Inward (IREM) Module c. Bill Collection: Foreign Bills – Inbound (FIBL) [Import Bills on Collection, Direct Im-

port Bills and Advance Payment] d. Bill Collection: Foreign Bills – Outbound (FOBL) [Export Collection]

1. Module Set 2 e. Bill Collection:Inland Bills –Inbound (IIBL) [Both Collection and Direct Bills] f. Bill Collection: Inland Bills – Outbound Collection (IOBL) g. Inland Bill Discount – (IOBD)

2. Module Set 3 h. Export Credit –Preshipment(ECPRE) (Both in INR as well FCY) i. Export Credit –Postshipment(ECPST) (Both in INR as well FCY, INR advance against

Export Bills)


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3. Module Set 4 j. Online Invoice Discounting/ Vendor (Bills/Bills Discounting ) – Inland [Supply

Chain Management] k. Online Dealer/ Channel Financing – Inland [Supply Chain Management]

Sub-Total B

C :: Annual Maintenance Contract

AMC Per Year in % a. The AMC period will start after completion of the warranty period (1

Year from the Go Live Date). b. AMC will be applicable on the license cost on the modules imple-

mented only c. AMC percentage will be fixed for 3 years after the warranty period

AMC % ______

Sub-Total C

Total Cost of Ownership (TCO) (A + B + C) In Words : Total amount inclusive of all taxes. (In Word) All statutory and regulatory requirements leading to change request/customization should not be charged during the imple-mentation phase and during the Warranty/ AMC period.

Terms & Conditions:

Please note that the cost break up must be provided strictly in the format specified above. IDBI Bank Ltd reserves the ex-clusive right to accept/reject any/all bid, and/or cancel the RFP process at any time prior to award of contract without mentioning any clarification/reason. Any decision in these regards by IDBI Bank Ltd shall be Final, conclusive and binding on the Bidder. IDBI Bank shall not entertain any claim or be responsible for the same.

Authorised Signatory

Name:

Company Name and Stamp


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Annexure 3 - Price Schedule Format

(To be included in the Price Proposal)

a) Having perused the Bid Documents, the receipt of which is hereby duly acknowledged, we, the undersigned, offer our services as bidder, in conformity with the said Bid Documents at fees mentioned in the financial bid.

b) The above fees include all costs, duties, levies, taxes and all other applicable charges including local travelling expenses, cost of stationery, assisting Bank in replying to inspection remarks of Bank’s, if any, etc.

c) When works are executed wholly or in part which involves the bidder services in such cases value of such whole or partly work will be taken into consideration for the purpose of calculating the bidder fees. However, for any such works independently undertaken by Bank along with works under progress where the bidder has no direct role or responsibility such value of work will not be eligible for bidder fees.

d) In case of discrepancy between unit price and total price, the unit price shall prevail.

e) In case of discrepancy between figures and words, the amount in words shall prevail.

f) No increase in costs, duties, levies, taxes, charges, etc., irrespective of reasons (including exchange rate fluctuations, etc.) whatsoever, shall be admissible during the currency of the Contract.

g) For the above, any decision of Bank, in this behalf shall be final, conclusive and binding on Bidder / Bidder.

Signature of Bidder : _________________

Name : _________________

Business address : _________________

Offices Seal : _________________

Place :

Date :


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Annexure –4 :: Contract Form

THIS AGREEMENT made at………………… the ………day of ……………………. 2013. Between IDBI BANK LIMITED, a company registered under the Companies Act, 1956 (1 of 1956) and a banking company within the meaning of Section 5 (c) of the Banking Regulation Act, 1949 (10 of 1949) and having its registered office at IDBI Tower, WTC Complex, Cuffe Parade, Mumbai – 400 005 (hereinafter called “the Purchaser” which expression shall unless it be repugnant to the subject, context or meaning thereof shall be deemed to mean and include its successors and assigns) of the ONE PART and ……………. (Name of successful bidder) of …………………… (please specify the registered office of the (successful bidder) (hereinafter called “the Vendor” which expression shall unless it be repugnant to the subject, context or meaning thereof shall be deemed to mean and include its successors and permitted assigns) of the OTHER PART;

The Purchaser and Vendor are hereinafter collectively referred to as "Parties" and individually as Party-

WHEREAS the Purchaser invited Bids for certain Services viz Procurement of User Licenses, Installa-tion, Customisation, Training, Go Live, Annual Technical support etc for ……………………………. (com-prehensive description of Service(s) )and has accepted a Bid by the Contractor for rendering of the Service(s) for the sum of ……………………… (Contract Price in Words and Figures) (hereinafter called “the Contract Price”).

NOW THIS AGREEEMENT WITNESSETH AND IT IS HEREBY AGREED BY AND BETWEEN THE PARTIES HERETO AS FOLLOWS:

In this Agreement words and expressions not specifically defined shall have the same meanings as are respectively assigned to them in the RFP/Conditions of Contract referred to.

The following documents of Bid No._________________________ together with all Annexure, Schedules and Forms of RFP amended from time to time and this Agreement, and the other related documents shall be deemed to form and be read and construed as part of these presents

Invitation for Bids General Instructions to Bidders The Bid form and the price schedule submitted by the Bidder/Contractor; Service level expectations The technical specifications ; Bill of material The terms and conditions of Contract ; The purchaser’s notification of award ; Schedule of dates, amounts etc. In consideration of the payments to be made by the Purchaser to the Contractor as hereinafter men-tioned, the Vendor hereby agrees and covenants with the Purchaser to provide/render the Service(s) and to remedy defects, if any therein, strictly in conformity in all respects with the provisions of the Contract.

The Purchaser hereby agrees and covenants to pay the Vendor in consideration of the rendering of the Service(s) and the remedying of defects, if any therein, the Contract price or such other sum as


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may become payable under the provisions of the Contract at the times and in the manner prescribed by the Contract.

IN WITNESS WHEREOF the parties hereto have caused these presents to be executed on the day, month and year first above written. Signed and Delivered by the within named Signature : Name : Date :- .......................... IN THE PRESENCE OF 1. Signature Name :- ....................... Address :- ....................... .................................. 2. Signature Name :- ....................... Address : ....................... .................................. Signed and Delivered by ......... ......................... the within named M/s. .................................. .................................. Date :- ....................... IN THE PRESENCE OF : 1. Signature 2. Signature Name :- ...................... Name : ………………………. Address :- ...................... Address : …………………… .................................. ………………………..


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Annexure 5 - Performance Security Form

Bank Guarantee No. Bank Guarantee Amount Expiry Date Claim Amount Account

___________________________________ ___________________________________ ___________________________________ ___________________________________ M/s.

GUARANTEE FOR PERFORMANCE OF CONTRACT THIS GUARANTEE AGREEMENT executed at ___________ this ________ day of _____________ Two

Thousand ______________________

BY :

______________________ Bank, a body corporate constituted under _______________, having its

Registered Office/ Head Office at ______________, and a Branch Office at

_________________________________________________ (hereinafter referred to as “the Guaran-

tor”, which expression shall, unless it be repugnant to the subject, meaning or context thereof, be

deemed to mean and include its successors and assigns)

IN FAVOUR OF:

IDBI BANK LIMITED, a company registered under the Companies Act, 1956 (1 of 1956) and a banking

company within the meaning of Section 5 (c) of the Banking Regulation Act, 1949 (10 of 1949) and

having its registered office at IDBI Tower, WTC Complex, Cuffe Parade, Mumbai – 400 005 (hereinaf-

ter referred to as “Bank” which expression shall unless it be repugnant to the subject, meaning or

context thereof, be deemed to mean and include its successors and assigns),

WHEREAS the Bank desires to implement e-TF solution for improving the current operation of LC,

BG, Bills etcto improve Turn Around time (TAT), and had accordingly called for bids for supply, instal-

lation, Integration, implementation of e-TF solution required by the Bank ……………………… have been

appointed as the Software vendor (hereinafter referred to as "Software Vendor" or “Vendor”) and

accordingly the Vendor has entered into Contract with the Bank subject to the terms and conditions

contained in the Contract and the said documents. The vendor has strictly agreed to abide with the

terms of Contract and the said documents.

AND WHEREAS pursuant to the Bid Documents, the Contract, and the other related documents

(hereinafter collectively referred to as “the said documents”, the Bank has agreed to avail from

……………………. and ……………………………. has agreed to provide to the Bank …………………. , more par-

ticularly described in the Schedule/Annexure to the said documents (hereinafter collectively referred


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to as “the Service(s)”), subject to payment of the Contract price, as stated in the said documents and

also subject to the terms, conditions, covenants, provisions and stipulations contained the said

documents.The Vendor has also furnished indemnity deed dated *•+ and Non-Disclosure Agreement

dated *•+ and as such is bound by the same

AND WHEREAS the Vendor has duly signed the said documents.

AND WHEREAS in terms of the Contract, the Vendor has agreed to provide the Service(s) and to pro-

cure an unconditional and irrevocable performance bank guarantee, in favour of the Bank, from a

bank acceptable to the Bank for securing the faithful observance and performance by the Vendor of

the terms, conditions, covenants, stipulations, provisions of the Contract/the said documents.

AND WHEREAS at the request of the Vendor, the Guarantor has agreed to guarantee the Bank,

payment of the 15 % of the Contract Price amounting to …………………………..(in words) towards faith-

ful observance and performance by the Vendor of the terms of the Contract and the said docu-

ments.

NOW THEREFORE THIS AGREEMENT WITNESSETH AS FOLLOWS:

In consideration of the above premises, the Guarantor hereby unconditionally, absolutely and ir-

revocably guarantees to the Bank as follows:

The Guarantor hereby guarantees and undertakes to pay, on demand, to the Bank at its office at

Mumbai forthwith, the sum of `……………………………………….or any part thereof, as the case may be, as

aforesaid due to the Bank from the Vendor, towards any loss, costs, damages, etc. suffered by the

Bank on account of default or breach of the Vendor in the faithful observance and performance of

the terms, conditions, covenants, stipulations, provisions of the Contract and the said documents,

without any demur, reservation, contest, recourse or protest or without any reference to the Ven-

dor. Any such demand or claim made by the Bank, on the Guarantor shall be final, conclusive and

binding, notwithstanding any difference or any dispute between the Bank and the Vendor or any

dispute between the Bank and the Vendor pending before any Court, Tribunal, Arbitrator, or any

other authority.

The Guarantor agrees and undertakes not to revoke this Guarantee during the currency of these

presents, without the previous written consent of the Bank and further agrees that the Guarantee

herein contained shall continue to be enforceable until and unless it is discharged earlier by the

Bank, in writing.

The Bank shall be the sole judge to decide whether the Vendor has failed to perform and/or observe

the terms of the Contract of the said document for providing the Services by the Vendor to the Bank,

and on account of the said failure what amount has become payable by the Vendor to the Bank un-

der this Guarantee. The decision of the Bank in this behalf shall be final, conclusive and binding on

the Guarantor and the Guarantor shall not be entitled to demand the Bank to establish its claim un-

der this Guarantee or contest the claim of the Bank, but shall pay forthwith, the sums demanded,

without any objection and despite any contestation made by the Bidder or any third party, whatso-

ever.


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To give effect to this Guarantee, the Bank, may act as though the Guarantor was the principal debtor

to the Bank. The liability of the Guarantor, under this Guarantee shall not be affected by:

(a) any change in the constitution or winding up of the Vendor or any absorption, merger or amal-

gamation of the Vendor with any other company, corporation or concern; or

(b) any change in the management of the Vendor or takeover of the management of

the Vendor by the Government or by any other authority; or

(c) acquisition or nationalisation of the Vendor and/or of any of its undertaking(s) pursuant to any

law; or any change in the constitution of IDBI Bank / Vendor; or

(d) any change in the setup of the Guarantor which may be by way of change in the constitution,

winding up, voluntary or otherwise, absorption, merger or amalgamation or otherwise; or

(e) the absence or deficiency of powers on the part of the Guarantor to give Guaran-

tees and/or Indemnities or any irregularity in the exercise of such powers.

(f) Any variance in the terms and conditions of the said documents.

Notwithstanding anything contained hereinabove, the liability of the Guarantor hereunder shall not

exceed the rupee equivalent of ………………………………………. (in words) being the 15% of the Contract

Price.

This Guarantee will expire on _______________(expiry date-1+5 years from date of contract).

Any demand or claim under this Guarantee must be received by the Guarantor by ……….( date)

within a period of 6 months or 180 days (Claim period) after the expiry of the Validity Period and if

no such demand or claim has been received by the Guarantor within the said Claim period, then all

the rights of IDBI Bank under this Guarantee shall cease.

The Guarantor hereby agrees and undertakes to extend the Validity Period of this Guarantee for a

further period as decided by IDBI Bank when such request is received at least 15 days before the ex-

piry of Validity Period of the Guarantee. (3 months after the expiry date)

For all purposes connected with this Guarantee and in respect of all disputes and differences under

or in respect of these presents or arising there from the courts of Bombay city/ Mumbai city where

the Bank has its Registered Office shall alone have jurisdiction to the exclusion of all other courts.

Any act or omission, time or indulgence granted by IDBI Bank to the Vendor and / or Guarantor if

any will also not discharge this Guarantee or otherwise vitiate or affect or prejudice this Guarantee.

Notwithstanding anything to the contrary contained herein, and / or any indulgence shown by IDBI

Bank, the Guarantee hereby furnished shall remain in full force and effect until the ultimate balance

of the entire dues of IDBI Bank being Rs *•+ under this Guarantee as aforesaid have been paid in full.

The Guarantor shall on demand make the payment without set-off and free and clear of any deduc-

tions, charges, fees, or withholding of any nature presently or in the future imposed, levied, col-

lected, withheld or assessed by the Government or any political subdivision or authority and therein

and thereof.


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The Guarantor confirms that a mere letter from IDBI Bank under the signature of its Authorized Sig-

natory that there has been a default/failure on the part of the Vendor in faithfully observing and

performing the terms, conditions, covenants, stipulations, provisions, of the said documents, shall

without any other or further proof be final, conclusive and binding on the Guarantor.

This Guarantee shall be binding upon the Guarantor, and its respective successors–in–interest; and

shall be irrevocable.

The words and expressions not specifically defined shall have the same meanings as are respectively

assigned to them in the RFP.

IN WITNESS WHEREOF the Guarantor has caused these presents to be executed on the day, month

and year first herein above written as hereinafter appearing.

SIGNED AND DELIVERED BY

the within named Guarantor,

______________________,

by the hand of Shri.__________,

its authorised official.


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Annexure 6 - Acceptance Certificate

No. Date: M/s. Certificate of commissioning of e-TF for ___________________________ This is to certify that the Supply, Installation, Integration, implementation and Testing of e-TF at IDBI Bank has been successfully completed (subject to remarks in para No.2) in accordance with the Contract. Contract No. ______________________________ dated ________ Date of commissioning and proving test ____________________ Details of Service(s) not yet supplied and recoveries to be made on that account: Sr. No. Description Amount to be recovered The Contractor has fulfilled his contractual obligations satisfactorily* Or The Contractor has failed to fulfil his contractual obligations with regard to the following : (a) (b) (c) (d) The amount of recovery on account of non-rendering of Service(s) is given under Para No._____. The amount of recovery on account of failure of the Contractor to meet his contractual obligations is as indicated in endorsement of the letter. Signature : ___________________ Name : ___________________ Designation _________ ____________________________ Explanatory notes for filing up the certificates: He has adhered to the time schedule specified in the contract in dispatching the Service(s) pursuant to Specifications. He has commissioned the Service(s) in time i.e., within the period specified in the Contract from the date of receipt of notification of awards from IDBI Bank.


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Annexure 7 - Unconditional Acceptance of Terms & Conditions of RFP

(To be submitted on the Company’s Letter Head) To,

The DGM - ITD, IDBI Bank Ltd. IDBI Intech Ltd, 5thfloor, Mafatlal Centre, Nariman Point, Mumbai – 400 021. Dear Sir, Ref: RFP for e-TF Solution This is to confirm that we unconditionally accept all the terms and conditions as mentioned in

the said RFP floated for IDBI Bank Ltd. regarding e-TF solution.

Authorized Signatory ( ) Designation Company Seal


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Annexure 8 - Non-Disclosure Agreement

This Non-Disclosure Agreement entered into between IDBI Bank Limited, a company incorporated and registered under the Companies Act, 1956 (1 of 1956) and a banking company within the meaning of Section 5 (c) of the Banking Regulation Act, 1949 (10 of 1949) and having its registered office at IDBI Tower, WTC Complex, Cuffe Parade, Mumbai – 400 005 (hereinafter called “the Purchaser/Bank” which expression shall unless it be repugnant to the subject, context or meaning thereof shall be deemed to mean and include its successors and assigns) of the ONE PART and ……………. (Name of Bidder) of …………………… (please specify the registered office of the (Bidder) (hereinafter called “the Bid-der/Contractor” which expression shall unless it be repugnant to the subject, context or meaning the-reof shall be deemed to mean and include its successors) of the OTHER PART; WHEREAS, Bank called for the bids for engagement of Bidder for e-TF solution at the Bank. M/s……………………… (hereinafter referred to as "Bidder"), after going through the Bid Documents and being interested to act as Bidder and provide the services for installation and commission of e-TF solu-tion, has submitted its bid. WHEREAS, the Bidder is aware and confirms that the information, data, drawings and designs, and other documents made available in the Bid Documents / the Contract and thereafter regarding the Services as furnished by the Bidder in their Request For Proposal or otherwise and all the Confidential Information under the Bid Documents/the Contract is privileged and strictly confidential and/or proprietary to Bank, IDBI Bank and Successful Bidder wherever the context so permits, shall hereinafter collectively refer to as the “Parties” and individually as a “Party”. WHEREAS IDBI Bank vide its RFP No. [●] dated [●] (RFP) had invited for the Bids from eligible Bidders for performing/delivering the Services. The Successful Bidder after going through the RFP and being inter-ested to perform/deliver the Services participated in the bidding process and submitted its Bid. WHEREAS the Successful Bidder had represented that it is engaged in the business of providing the Ser-vices and has all the requisite skills, expertise, experience and necessary facilitates for provid-ing/rendering/delivering the Service(s) to IDBI Bank. WHEREAS IDBI Bank based upon the representation and warranties made by the Successful Bidder had entered into a contract dated [●] (the Contract) for the performance/delivery of Services for installation and commission of e-TF solution by the Successful Bidder. WHEREAS, the Successful Bidder is aware and confirms that the information, data, drawings and de-signs, and other documents made available in the Bid Documents / the Contract and thereafter regard-ing the Services as furnished by the Successful Bidder in their Request For Proposal or otherwise and all the Confidential Information as defined under … Section of the RFP/ under the Bid Documents/the Contract is privileged and strictly confidential and/or proprietary to IDBI Bank, NOW THEREFORE, in consideration of the foregoing, the Bidder agrees to all of the following conditions, for Bank, to grant the Bidder specific access to Bank’s property/information and other data. In connection with this Agreement,

“Confidential Information” means all intellectual property information; technical or business information or material not covered; proprietary or internal information related to the current,


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future and proposed products or services of the Parties including, financial information, process/flow charts, business models, designs, drawings, data information related to products and services, procurement requirements, purchasing, customers, investors, employees, business and contractual relationships, business forecasts, business plans and strategies, information the Parties provide regarding third parties; information disclosed pursuant to this Contract; documents, accounts, business plans, information or documents whatsoever, concerning business, policies, strategy, property, contracts, trade secrets, transactions, or interested parties of IDBI Bank or its Subsidiaries or Affiliates and/or any other information of either Party whether disclosed to the other Party in oral, graphic, written, electronic or machine readable form, and whether or not the information is expressly stated to be confidential or marked as such, all Trade Secrets and other proprietary information including but not limited to customer list, financial information, and pricing information.

It is hereby agreed as under:

i.The parties agree that they shall hold in trust any Confidential Information received by either party, under this Contract, and the strictest of confidence shall be maintained in respect of such Confidential Information. The parties also agree and undertake to:

a) maintain and use the Confidential Information only for the purposes of this Contract and only as permitted herein;

b) make copies as specifically authorized by the prior written consent of the other party and with the same confidential or proprietary notices as may be printed or displayed on the original;

c) restrict access and disclosure of confidential information to such of their employees, agents, vendors, and contractors strictly on a "need to know" basis, to maintain confidentiality of the Confidential Information disclosed to them in accordance with this clause; and

d) treat Confidential Information as confidential for a period of five (5) years from the date of receipt. In the event of earlier termination of this Contract, the Parties hereby agree to maintain the confidentiality of the Confidential Information for a further period of [two (2)] years from the date of such termination.

Confidential Information in oral form must be identified as confidential at the time of disclosure and confirmed as such in writing within 30 days of such disclosure. Confidential Information does not include information which:

ii. the recipient knew or had in its possession, prior to disclosure, without limitation on its confidentiality

iii. is independently developed by the recipient without breach of this Contract iv. is the public domain v. is received from a third party not subject to the obligation of confidentiality with respect to

such information vi. is released from confidentiality with the prior written consent of the other party

The recipient shall have the burden of proving hereinabove are applicable to the information in the possession of the recipient.

Notwithstanding the foregoing, the parties acknowledge that the nature of the Services to be performed under this Contract may require the Bidder’s personnel to be present on premises of Bank or may require the Bidder’s personnel to have access to computer networks and databases of Bank while on or off premises of Bank. It is understood that it would be impractical for Bank to monitor all information made available to the Bidder’s personnel under such circumstances and to provide notice to the Bidder of the confidentiality of all such information. Therefore, the Bidder agrees and undertakes that any technical or business or other information of Bank that


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the Bidder’s personnel, or agents acquire while on Bank premises, or through access to Bank computer systems or databases while on or off Bank premises, shall be deemed Confidential Information.

Confidential Information shall at all times remain the sole and exclusive property of the disclosing party. Upon termination of this Contract, confidential information shall be returned to the disclosing party or destroyed, if incapable of return. The destruction shall be witnessed and so recorded, in writing, by an authorized representative of each of the parties. Nothing contained herein shall in any manner impair or affect rights of Bank in respect of the Confidential Information.

In the event that any of the parties hereto becomes legally compelled to disclose any Confidential Information, such party shall give sufficient notice to the other party to enable the other party to prevent or minimize to the extent possible, such disclosure. Neither party shall disclose to a third party any Confidential Information or the contents of this Contract without the prior written consent of the other party. The obligations of this Clause shall be satisfied by handling Confidential Information with the same degree of care, which the receiving party applies to its own similar confidential information but in no event less than reasonable care. The obligations of this clause shall survive the expiration, cancellation or termination of this Contract.

The receiving Party acknowledges the confidential nature of Confidential Information and the damage which could result to the disclosing Party if the receiving Party breaches any provision of the contract and agrees that, if the receiving Party or any of the directors, officers or employees should engage or cause or permit any other person to engage in any act in violation of any provision hereof, the disclosing Party may suffer immediate irreparable loss for which monetary compensation may not be adequate. The disclosing Party shall be entitled, in addition to such other remedies, damages & relief as may be available to it, to an injunction or similar relief prohibiting the receiving Party, its directors, officers etc from engaging in any such act. This contract shall be governed, interpreted and enforced in accordance with the laws of India. This Non-Disclosure Agreement contains the entire contract between the Parties with respect to the subject matter hereof. Any failure to enforce any provision of this contract shall not constitute a waiver thereof or of any other provision. This Non-Disclosure Agreement may not be amended, nor any obligation waived, except by a writing signed by both Parties hereto. If any part of this Non-Disclosure Agreement is found invalid or unenforceable, that part will be amended to achieve as nearly as possible the same economic and legal effect as the original provision and the remainder of this contract will remain in full force. This Non-Disclosure Agreement shall bind and inure to the benefit of the Parties hereto and their successors and assigns. Neither Party may assign any of its rights or obligations under this contract without the prior written consent of the other Party.

The provisions hereunder shall survive termination of the Contract.

AuthorisedSignatory : Name : Designation : Office Seal :


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Place : Date : Accepted – Bank

Annexure 9 - Deed of Indemnity

This Deed of Indemnity executed at Mumbai on the ______ day of _______ by_____________________ (hereinafter referred to as “the Obligor” which expression shall unless it be repugnant to the context, subject or meaning thereof, shall be deemed to mean and include suc-cessors and permitted assigns);

IN FAVOUR OF

IDBI BANK LIMITED, a company registered and incorporated under the Companies Act, 1956 (1 of 1956) and a banking company within the meaning of section 5 (c) of the Banking Regulation Act, 1949 (10 of 1949) having its registered office at IDBI Tower, WTC Complex, Cuffe Parade, Colaba, Mumbai – 400 005 (hereinafter referred to as “IDBI Bank ” which expression shall, unless it be re-pugnant to the subject or context or meaning thereof, be deemed to mean and include its succes-sors and assigns)

Now, IDBI Bank and Successful Bidder wherever the context so permits, shall hereinafter

collectively refer to as the “Parties” and individually as a “Party”.

WHEREAS

1. The Obligor has a) offered to IDBI Bank to supply, install, implement, Integrate and maintenance of e-TF Sys-

tem software solution (hereinafter referred to as the service) for IDBI Bank , as stated under Section ……….. of RFP document;

b) represented and warranted that they have all permissions, consents, approvals and license from all authorities, both regulatory / statutory and non-regulatory, for executing their Ser-vice(s) as stated in the Contract dated……… to IDBI Bank;

c) represented and warranted that the aforesaid Service(s) offered to IDBI Bank do not violate any provisions of the applicable laws, regulations or guidelines including laws relating to in-tellectual property rights, legal and environmental. In case there is any violation of any law, rules or regulation, which is capable of being remedied the same will be got remedied im-mediately during the implementation, maintenance and contract period to the satisfaction of IDBI Bank;

d) represented and warranted that they are authorised and legally eligible and otherwise en-titled and competent to enter into such contract(s) with IDBI Bank;

1. IDBI Bank, relying and based on the aforesaid representations and warranties of the Obligor, has

agreed to avail the Service(s) of the Obligor on the terms and conditions contained in its Contract dated ____________________ (the Contract) with the Obligor;

2. One of the conditions of the aforesaid Contract is that the Obligor is required to furnish an in-

demnity in favour of IDBI Bank indemnifying the latter against any loss, damages or claims aris-ing out of any violations of the applicable laws, regulations, guidelines during the execution and rendering of its Service(s) to IDBI Bank over the contract period as also for breach committed by the Obligor on account of misconduct, omission or negligence or otherwise by the Obligor.


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3. In pursuance thereof, the Obligor has agreed to furnish an indemnity in the form and manner and to the satisfaction of IDBI Bank as hereinafter appearing;

NOW THIS DEED WITNESSETH AS UNDER: - In consideration of IDBI Bank having agreed to award the aforesaid Service(s) / job to the Obligor, more particularly described and stated in the aforesaid Contract, the Obligor do hereby un-conditionally, absolutely and irrevocably agree and undertake that: -

i. the Obligor shall, at all times hereinafter, save and keep harmless and indemnified IDBI Bank, including its respective directors, officers, employees, agents and representatives and keep them indemnified from and against any claim, costs, charges, damages, de-mand, losses, liabilities or expenses of any nature and kind whatsoever and by whom-soever made in respect of the said Contract and any loss or damage caused from and against all suits and other actions that may be instituted taken or preferred against IDBI Bank by whomsoever and all losses, damages, costs, charges and expenses that IDBI Bank may incur by reason of any claim made by any claimant for any reason whatsoever or by anybody claiming under them or otherwise for any losses, damages or claims aris-ing out of all kinds of accidents, destruction, deliberate or otherwise, direct or indirect, from those arising out of violation of applicable laws including those relating to intellec-tual property rights, rules, regulations, guidelines and also from the environmental dam-ages, if any, which may occur or result from the terms of the Agreement.

ii. The Obligor further agrees and undertakes that the Obligor shall, ensure that all the

permissions, authorizations, consents and licenses are obtained and renewed from the local and/or municipal and/or governmental authorities, as may be required under the applicable laws, rules, regulations, guidelines, orders framed or issued by any appropri-ate authorities.

iii. The Obligor further agrees to provide complete documentation of all to the Bank. The

Obligor shall also supply all software component required for installation, Integration and maintenance of the e-TF Solution together with training material and literature and other related materials and literature. The Obligor hereby indemnifies and keeps in-demnified IDBI Bank including its respective directors, officers, employees, agents and representatives against any levies / penalties / claims / demands litigations, suits, ac-tions, judgments, and or otherwise on account of any default and or breach and or oth-erwise in this regard.

iv. If any additional approval, consent or permission is required by the Obligor to execute

and perform the Contract during the currency of the Contract, they shall procure the same and/or comply with the conditions stipulated by the concerned authorities without any delay.

v. The obligations of the Obligor herein are irrevocable, absolute and unconditional, in each case irrespective of the value, genuineness, validity, regularity or enforceability of the aforesaid Contract or other agreement, or the insolvency, bankruptcy, reorganiza-tion, dissolution, liquidation or change in ownership of IDBI Bank or Obligor or any other circumstance whatsoever which might otherwise constitute a discharge or defense of an indemnifier.

vi. The obligations of the Obligor under this deed shall not be affected by any act, omission,

matter or thing which, would reduce, release or prejudice the Obligor from any of the


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indemnified obligations under this indemnity or prejudice or diminish the indemnified obligations in whole or in part, including in law, equity or contract (whether or not known to it, or to IDBI Bank).

This indemnity shall survive the aforesaid Contract :

i. Any notice, request or other communication to be given or made under this indemnity shall be in writing addressed to either party at the address stated in the aforesaid Con-tract and or as stated above.

ii. This indemnity and other non-contractual obligations arising out of this indemnity, shall

be governed by, and construed in accordance with, the laws of India. The Obligor irre-vocably and unconditionally agrees that any legal action, suit or proceedings arising out of or relating to this indemnity may be brought in the Courts/Tribunals at Mumbai. Final judgment against the Obligor in any such action, suit or proceeding shall be conclusive and may be enforced in any other jurisdiction, by suit on the judgment, a certified copy of which shall be conclusive evidence of the judgment, or in any other manner provided by law. By the execution of this indemnity, the Obligor irrevocably submits to the exclu-sive jurisdiction of such Court/Tribunal in any such action, suit or proceeding.

iii. IDBI Bank may assign or transfer all or any part of its interest herein to any other person. Obligor shall not assign or transfer any of its rights or obligations under this indemnity, except with the prior written consent of IDBI Bank.

The words and expressions not specifically defined shall have the same meanings as are re-spectively assigned to them in the RFP.

IN WITNESS WHEREOF the Obligor has signed these presents on the day, month and year first above written. Signed and Delivered on behalf of )

___________________ )

by the hand of ___________________, )

_________, the authorised official )

of the Obligor )


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Annexure 10 - Format for Cover Letter

Place: Date: DGM-ITD IDBI Bank Ltd. IDBI Intech Ltd. 5

TH Floor, Mafatlal Centre,

Nariman Point, Mumbai – 400021.

Dear Sir,

RE :Supply, Install, Customise, Implement and Support the e-TF System required for IDBI Bank Limited.

In respect of the Bid for Supply, Installation, Maintenance and Support e-TF System required for IDBI Bank, please find en-closed our response to your RFP dated ……

Having examined the RFP Document /Bid Document and annexure thereto, we, the undersigned, in conformity with the RFP/Bid Document, offer to provide the Service(s) as defined and described in the RFP Document, on the terms and condi-tions mentioned in the RFP/Bid Document and for the sum / price indicated as per financial bid.

If any action is brought against you for infringement / violation, of the applicable laws in respect of the software or hard-ware components supplied by us to IDBI Bank Ltd, we will defend the same at our cost and consequences and will indem-nify IDBI Bank and shall hold IDBI Bank harmless of all the costs and other expenses that IDBI Bank may incur or suffer in this connection.

We undertake to you that, if our Bid/Proposal is accepted, we shall provide the Service(s) comprised in the Contract to you within timeframe specified, starting from the date of receipt of notification of award from IDBI Bank.

We agree to abide by this proposal for the period of 90 days from the date of Bid opening and it shall remain binding upon us and may be accepted at any time before the expiry of that period.

We agree to execute a Contract in the form to be communicated by IDBI Bank, incorporating all agreements with such alterations or additions thereto as may be necessary to adapt such agreement to the circumstances of the standard and notice of the award within time prescribed after notification of your intention to accept this proposal.

Unless and until a formal agreement is prepared and executed this proposal together with your written acceptance thereof shall constitute a binding Contract.

We understand that you are not bound to accept the lowest or any bid you may receive, not to give any reason for rejec-tion of any bid and that you will not defray any expenses incurred by us in biding.

We certify that all the information and representations furnished herein are true, correct, valid and subsisting in every respect and can be supported with relevant documents of proof on demand by the IDBI Bank/the Purchaser.

As security for the due performance and observance of the undertaking and obligation of the bid, we submit herewith Demand Draft / Banker’s Cheque bearing no. ____________ dated __________ drawn in favour of IDBI Bank Limited for an amount of Rs.XX,00,000/- (Rupees Lakhs Only) payable at Mumbai.

Dated this _____ day of ____________________ 2014

Signature

(Company Seal)

__________________

In the capacity of


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Duly authorized to sign bids for and on behalf of:

Annexure 11 - Undertaking

We, [] (name and designation) on behalf of [] having its registered office at [] have submitted a bid proposal document to IDBI Bank for “Supply, Installation, Integration , implementation and maintenance of e-TF System required for IDBI Bank” in response to the Request for Proposal (RFP)

dated issued[] by IDBI Bank.

a. We are duly authorized persons to submit this undertaking b. We have read and understood the aforesaid RFP. c. We do not have any business relationship with IDBI Bank including its Directors and officers

which may result in any conflict of interest between us and IDBI Bank. We shall on occurrence of any such event immediately inform the concerned authorities of the same

d. We have submitted our bid proposals in compliance with the specific requirements as mentioned in the RFP document.

e. We have provided with all necessary information and details as required by IDBI Bank and shall provide with such additional information’s as may be required by IDBI Bank from time to time.

f. Neither the Company nor any of its employees/directors have been barred from providing such services nor are we blacklisted by any public sector banks, statutory or regulatory or investigative agencies in India or abroad.

g. All the information furnished here in and as per the document submitted is true and accurate and nothing has been concealed or tampered with. We have gone through all the conditions of Bid and are aware that we would be liable to any punitive action in case of furnishing of false information / documents.

It is further certified that we have not modified or deleted any text/matter in the Bid Document.

Dated this _____ day of ____________________ 2014

Signature

(Company Seal)

__________________

In the capacity of

Duly authorized to sign bids for and on behalf of:


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BANK DETAILS

(to be included in Technical Bid Envelope)

Successful Bidder is advised to open an Account with Bank. to facilitate easy and timely credit of payments for services rendered.

1. Name of the Bank

2 Address of the Bank

Contact Person

Telephone No.

Fax No

e-mail

. Over Draft Limit

. Bank Guarantee Limit

Remarks, if any

Corporate Authorisation details.

Note: This statement has to be duly attested by the banker.

Signature: Signature:

Name of the Authorised Person: Name of the Authorised Person:

Designation: Designation:

Company Seal Banker Seal

All authorisations should be collected.


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Annexure –12 :: Service level Requirements Purpose: 1. This section lists the minimum service level requirement to be maintained by Bidder on

award of the contract. 2. The Bidder has to enter into a service level contract with Bank before the award of the

contract as per the format provided by Bank. Service Level expectations for e-TF System: 1. The Bidder will offer warranty for the software against defects arising out of faulty design,

bugs, unexpected result, slow performance etc. for a period of Three (3) years from the Date of Acceptance of the software

2. Necessary changes in the software be made by the Bidder at his own cost, including the cost of transport if any.

3. The Bidder shall provide all normal toolkit and test equipment needed for the maintenance of the software to the engineer.

Implementation and Integration services The Bidder will be required to get the Acceptance Certificate in original duly signed & stamped by the IDBI Bank Officials for having supplied, installed and commissioned the aforesaid software at IDBI Bank. Payments will be released on submission of duly signed installation reports. During the AMC period the following service levels are expected to be maintained by the Vendor/Bidder. Failing to which the penalties will be charged by IDBI Bank and payments are made after adjusting the penalties for not meeting the service levels. Breach of Service levels consistently on part of the Vendor/Bidder may lead to invocation of Clause for “Termination for Default”

Sr.No. Category Severity Timeframe for Problem analysis & response

Timeframe for patch/ workaround

1 Pre Live Problem/ Issue/ Defect

Critical 1 Hr 1 Day

High 2 Hr 2 Days


2 Post Live Problem/ Issue/ Defect

Impacting EOD/ Financial Loss

1 Hr By the End of the Day

Critical 1 Hr 1 Day

High 2 Hr 2 Days


Problem/Issue/Defect: This should be defined as any flaw within the application which does not allow the end user to perform its regular operations as per the specifications/operational guidelines /functionality requirements in a stipulated timeframe. Any problems/Issues /Defects, reported by Users should be categorized based on severity as follows:


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Critical: When the System Operation is stopped/ halted or System malfunctioning, such that the application does not function as required and stipulated business operations are hampered. The issues impacting EOD operations and financial loss will be treated as most critical.

High: When the System Operation is stopped/ halted or system malfunctioning but for the same the workaround is available.

Low: Minor irritancies during operations.

Common Guidelines

• For any delay in delivery, installation and commissioning beyond the specified period, a penalty @ of 1% of the purchase order value per week or part thereof will be levied, subject to maximum of 5% of the invoice amount.

• In case the delay in delivery exceeds more than 5 weeks, IDBI Bank reserves the right to cancel the order and no payment will be made to the vendor.

• IDBI Bank Ltd. shall enter into an agreement with vendor for the procurement of the e-TF software. The agreement will be signed in Mumbai and stamped as per Maharashtra state stamp duty prevailing at the time of execution of the agreement and stamp duty has to be paid by the vendor.


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Annexure 14 - Fulfilment of Eligibility Criteria

(To be submitted on the Company’s Letter Head with Signature and Seal)

Sr

No.

Criteria Documents Submitted as a proof/ declara-

tion

1 The bidder should be a corporate/a limited Company

and registered under Indian Laws.

Certificate of Incorporation

2 Bidder should have experience in development, im-

plementation, supply and maintenance of software

solutions for at least three years.

Self declaration letter signed by authorized

signatory should be submitted along-with

the bid.

3 Bidder should have positive net worth in the last 3

financial years.

Audited Financial Statements or CA certifi-

cate

4 Bidder should not have been Black-Listed by any Bank

or Government Organization during in last three

years.



the bid.

5 Bidder should have all necessary licenses, permis-

sions, consents, NOCs, approvals as required under

law for carrying out its business.



the bid.

6 Bidder should have completed minimum 2 implemen-

tations of any two of the following along with the in-

tegration with Core Banking Solution

1. Online LC & BG


3. Online Inland Bill Discounting & Bill Collection (In-

bound & Outbound)

4. Online Export Credit (Pre-Shipment & Post-

Shipment)


in scheduled commercial banks in India having more

than 200 branches or in any foreign Bank.



the bid.

7 Bidder shall have proper service setup in India to pro-

vide post implementation support and Annual Techni-

cal Support.



the bid.

8 The bidder should have a minimum turnover of at

least Rs. 50crores in the past two years from Indian

operations.

Audited Financial Statements or CA certifi-

cate

9 In case the bidder is not the OEM vendor of the appli-

cation proposed, the details of the agreement and

capability statement to support and customize the

application must be submitted.

Copy of the agreement and self declaration

for capability statement to support and cus-

tomize the application, signed by author-

ized signatory should be submitted along

with the bid.


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Annexure 15::Technical Evaluation Parameters

Technical evaluation will be carried out by the core team of the e-TF project. Only bidders fulfilling the eligibility criteria will be considered for technical evaluation. The technical evaluation with based upon response to the RFP and relevant documents submitted by the Bidders and Presentation eval-uation results. The technical evaluation parameters:

a. General Requirement review b. Past Solution Implementation experience c. Availability of the functionalities in the proposed solution as per the requirement

specified in the section 3. d. Review of the required third party S/W other than OS and Oracle Database for the

proposed solution. e. Review of the technical architecture of the proposed solution. f. Product Presentation g. Site visit h. Implementation project plan and final timelines

Prospective bidders are required to submit their responses in the table given below:

Distribution of Marks CODE A C WA U

VITAL (Critical and Must Have)

5 3 2 0

DESIRABLE (Ma-jor and Good to Have)

3 2 1 0

Code Description

A The functionality is Readily Available in their solution in the Core product.

C The functionality is Partially Available in the core product and rest will be customized and delivered as part of the product

The functionality is not at all available in the core product and will be delivered after Complete Customisation as part of the project

WA The functionality is not at all available in the core product and alternate functionality or Work Around will be provided

U The functionality is unavailable and cannot be provided i.e Unavailable

A. Vendor competitiveness as per number of implementations (Past Solution Implementation experience till 1st Jan 2014) Max : 15 Marks

Ref No

Functionality

Number of Imple-menta-

tion

Marks

1 Implementations any two of the following along with the

integration with Core Banking Solution

1. Online LC & BG



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Ref No

Functionality

Number of Imple-menta-

tion

Marks

3. Online Inland Bill Discounting & Bill Collection (Inbound &

Outbound)

4. Online Export Credit (Pre-Shipment & Post-Shipment)


in scheduled commercial banks in India having more than 200 branches or in any foreign Bank. 1 – 2 implementations 5 Marks 3 – 5 implementations 10 Marks More than 5 implementations 15 Marks

B. Bidder (OEM Status) Max : 5 Marks

Ref No Functionality Vital/

Desirable Response Marks

(Max – 5)

1 Bidder is the OEM vendor of the Solution (Yes/ No) If Yes 5 Marks If No and if the Bidder is the partner to the OEM Vendor and provides service then (details must be submitted) 3 Marks

Vital

C. Score obtained through Responses to Various Technical and Functional Requirements

Max : 60 Marks


Desirable A/C/WA/U Marks*

1.1 Logon Functionality The application need to be integrated with Bank’s Net Banking application so that the customer will have to logon through only one system.

Vital

1.2 Application should trigger necessary alerts/ messages through SMS, E-mail, etc. at various stages of the trans-action processing on a real time basis.

Desir-able

Sub Total

2.0 Letter of Credit (LC) Module

2.1 The customer (applicant) then should select the branch

of the Bank in which they want to open/ amend/ cancel

the LC.

Vital

2.2 The customer (applicant) should use their existing Cust ID available in CBS.

Vital

2.3 The customer shall enter necessary and mandatory

details in the standardized message format provided.

Vital

2.4 Facility shall be made available in the application

enabling the customer to attach supporting documents

as required.

Vital

2.5 Maker / Checker are desirable at the data input stage. Desir-able


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(Max – 5)

2.6 The customer shall get an acknowledgement of the e-

filing of the LC application (request) with an Unique

Identification Number (UIN).

Desir-able

2.7 Bank user should be able to view all the pending re-quests in the e-TF LC solution periodically.

Desir-able

2.8 Bank user should be able to either Reject or Process a request at this stage. In case of rejection of an applica-tion, the Bank user should be able to convey the reason for rejection to the customer (applicant).

Vital

2.9 On selecting the processing option in e-TF LC solution,

system should automatically validate various customer

level parameters/ credentials viz. KYC, Limit Details,

Limit Availability, Limit Tenability, Margin Requirement,

Margin Collection, etc. Some of these details viz., Limits

and KYC etc. may be pertaining to CBS.

Vital

2.10 On successful validation, e-TFLC will then push the LC record to CBS under ODCM Module with Entered/ Mak-er Status.

Vital

2.11 Currently, the Bank is using a middleware (post CBS stage) for auto generation of SFMS/ SWIFT messages for transmission of MT 700, 707, etc. e-TF LC solution should be able to integrate to the middleware and pull the current message transmission status along with a copy of the message.

Vital

2.12 The customer should be able to track the status of the application using the UIN.

Desir-able

Sub Total

3.0 Bank Guarantee (BG) Module

3.1 The customer (applicant) then should select the branch in which they want to open/ amend/ cancel the BG.

Vital

3.2 The customer (applicant) should use their existing Cust ID available in CBS.

Vital

3.3 Facility shall be made available in the application enabl-ing the customer to attach supporting documents as required.

Vital



filing of the BG application (request) with an Unique


Desir-able

3.6 Bank user should be able to view all the pending re-quests of BG in the e-TF solution in a dashboard or as and when it is needed.

Vital

3.7 Bank user should be able to either Reject or Process a request at this stage. In case of rejection of an applica-tion, the Bank user should be able to convey the reason for rejection to the customer (applicant).

Vital


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(Max – 5)

3.8 On selecting the processing option in e-TF BG solution,


level parameters/ credentials viz. KYC, Limit Details,

Limit Availability, Limit Tenability, Margin Requirement,

Margin Collection, etc.

Vital

3.9 On successful validation, e-TF BG will then push the BG

record to CBS under GMM Module with Entered/ Maker

Status.

Vital

3.10 Currently, the Bank is using a middleware (post CBS

stage) for auto generation of SFMS/ SWIFT messages for

transmission of MT 760, 767, etc. e-TF BG solution

should be able to integrate to the middleware and pull

the current message transmission status along with a

copy of the message.

Vital

3.11 The customer should be able to track the status of the

application using the UIN.

Desir-able

Sub Total

4.0 FX Remittances– Cash Outward (OREM) Module

4.1 The customer then should select the branch through

which they want to initiate the outward remittance

request.

Vital

4.2 The customer should use their existing Cust ID available

in CBS.

Vital


details viz. Currency, Amount, Purpose of Remittance,

Beneficiary Details, Country of Remittance, etc. in a

standardized format provided.

Vital

4.4 The customer should be provided with an option to

view the FX rates for all position currencies periodically

polled by e-TF OREM from Treasury sources.

Vital

4.5 Facility shall be made available in the application

enabling the customer to attach supporting underlying


Vital



filing of the application (request) with an Unique


Vital

4.8 Bank user should be able to view all the pending

requests in the e-TF OREM solution.

Vital

4.9 Bank user should be able to either Reject or Process a

request at this stage. In case of rejection of an

application, the Bank user should be able to convey the

reason for rejection to the customer.

Vital


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(Max – 5)

4.10 On selecting the processing option in e-TF OREM

solution, system should automatically validate various

customer level parameters/ credentials viz. KYC, Funds

Availability (calculated notionally at treasury card rate),

etc.

Vital

4.11 Currently, the Trade Finance branch users are using a

middleware to receive FX rates online from Treasury.

On successful validation as per Pt.No (k) above, e-TF

OREM solution should provide an option to the branch

user to fetch FX rate from treasury. On selecting such an

option, e-TF OREM solution should talk to the

concerned middleware to fetch the FX transaction rate

from Treasury. On receiving the FX rate, necessary deal

no. and rate should be automatically updated in the e-

TF OREM solution.

Vital

4.12 TF branch user shall then proceed with an option of

Executing the Outward Remittance available in e-TF

OREM. e-TF OREM solution should not allow any user to

opt for Executing the Outward Remittance unless

necessary FX rate and the deal no. is updated in the

solution.

Vital

4.13 On selecting Executing the Outward Remittance option

in e-TF OREM solution, e-TF OREM will then push the

record to CBS under ORM Module with Entered/ Maker

Status.

Vital


stage) for auto generation of SWIFT messages for

transmission of MT 103. e-TF OREM solution should be

able to integrate to the middleware and pull the current

message transmission status along with a copy of the

message.

Desir-able

4.15 The customer should be able to track the status of the

application using the UIN.

Desir-able

Sub Total

5.0 FX Remittances – Cash Inward (IREM) Module

5.1 The customer then should select the branch through

which they have received the FX inward remittance.

Vital


in CBS.

Vital

5.3. The facility shall be available to the users for the

purpose of viewing the inward remittances received and

already process in CBS during a particular period.

Vital

5.4 e-TF IREM solution should provide an option to the

users to submit their requests for Foreign Inward

Remittance Certificate (FIRC)/ Certificate.

Vital


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(Max – 5)


5.6 Bank user should be able to view all the pending re-quests in the e-TF IREM solution periodically.

Vital



application, user should be able to convey the reason

for rejection to the customer.

Vital

5.8 On selecting the processing option in e-TF IREM


customer level parameters/ credentials viz. KYC, Funds

Availability for FIRC/Certificate charges, etc.

Vital

5.9 On issuance of FIRC/ Certificate, a facility should be

available in e-TF IREM for the branch users to update

the details of FIRC/ Certificate viz. Number, Date, etc.

Vital

Sub Total

6.1 Bill Collection : Inland Bills –Inbound (IIBL) [Both Collection and Direct Bills]

6.1 The facility shall be available to the users for the

purpose of viewing the inland inbound bills received on

collection basis through any of the branches of IDBI

Bank during a particular period.

Vital

6.2 The facility shall also be used by the customer for initiat-ing payment request both for the inland inbound bills received by the bank and also the bills received by the customer directly from the seller.

Vital

6.3 The customer should select the branch through which

they have received the inland inbound bill for collection

while viewing.

Vital

6.4 The customer should use their existing Cust ID available in CBS.

Vital

6.5 For bills received directly by the customer, while

initiating payment request, the customer shall enter

necessary and mandatory details in a standardized

format provided duly attaching supporting documents

as required.

Vital

6.5 Maker / Checker are desirable at the data input stage. Vital

6.6 Bank user should be able to view all the pending re-quests in the e-TF IIBL solution periodically.

Vital

6.7 Bank user should be able to either Reject or Process a request at this stage. In case of rejection of the request, user should be able to convey the reason for rejection to the customer.

Vital

6.8 On selecting the processing option in e-TF IIBL solution,


level parameters/ credentials viz. KYC, Funds

Availability, etc.

Vital


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(Max – 5)

6.9 On successful validation, e-TF IIBL will then

automatically initiate the realization event (for bills

received through the Bank) or lodge and then realize

the bill (for bills received by the customer directly) in

CBS under BM module, as the case may be.

Vital

6.10 e-TF IIBL shall post the transactions automatically in CBS.

Vital

7.0 Bill Collection: Inland Bills – Outbound Collection (IOBL)

7.1 The facility shall be available to the users only for the

purpose of viewing the inland outbound bills routed on

collection basis through any of the branches of IDBI

Bank during a particular period.

Vital

7.2 The customer should select the branch through which the bills were routed on collection basis.

Vital


Vital

7.4 e-TF IOBL solution should display the bills with the

updated status as appearing in the CBS.

Vital

8.0 Bill Collection: Foreign Bills – Inbound (FIBL) [Import Bills on Collection, Direct Import Bills and Advance Payment]

8.1 The facility shall be available to the users for the pur-pose of viewing the import bills received on collection basis through any of the branches of IDBI Bank during a particular period.

Vital

8.2 The facility can further be used by the customer to

initiate remittance towards import advance payment.

Vital

8.3 The customer should select the branch through which they have received the import collection bill while view-ing.

Vital


Vital

8.5 For bills received directly by the customer and for

import advance payments, while initiating payment

request, the customer shall enter necessary and

mandatory details in a standardized format provided

duly attaching supporting documents as required.

Vital

8.6 Maker / Checker are desirable at the data input stage. Vital

8.7 Bank user should be able to view all the pending

requests in the e-TF FIBL solution.

Vital


request at this stage. In case of rejection of the request,

the Bank user should be able to convey the reason for

rejection to the customer.

Vital

8.9 On selecting the processing option in e-TF FIBL solution,


level parameters/ credentials viz. KYC, Funds Availability

(calculated notionally at treasury card rate), etc.

Vital


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(Max – 5)

8.10 Currently, the Trade Finance branch users are using a

middleware to receive FX rates online from Treasury.

On successful validation as per Pt.No (l) above, e-TF FIBL

solution should provide an option to the branch user to

fetch FX rate from treasury. On selecting such an option,

e-TF FIBL solution should talk to the concerned

middleware to fetch the FX transaction rate from

Treasury. On receiving the FX rate, necessary deal no.

and rate should be automatically updated in the e-TF

FIBL solution.

Vital

8.11 TF branch user shall then proceed with an option for

executing the Outward Remittance available in e-TF

FIBL. e-TFFIBL solution should not allow any user to opt

for executing the Outward Remittance unless necessary

FX rate and the deal no. is updated in the solution.

Vital

8.12 System shall not process Usance LC/ Collection bills or

Direct bills, unless Bill of Entry details are entered by the

customer.

Vital

8.13 On selecting execute the Outward Remittance option in e-TF FIBL solution, e-TF FIBL will then initiate realization event (for bills received through the Bank) or lodge and then realize the bill (for bills received by the customer directly and also for import advance payment) in CBS under FBM module with Entered/ Maker Status.

Vital


stage) for auto generation of SWIFT messages for

transmission of MT 103/ 202. e-TF IIBL solution should

be able to integrate to the middleware and pull the

current message transmission status along with a copy

of the message.

Vital

Sub Total

9.0 Bill Collection: Foreign Bills – Outbound (FOBL) [Export Collection]

9.1 The facility shall be available to the users only for the purpose of viewing the export bills routed on collection basis through any of the branches of IDBI Bank during a particular period.

Vital

9.2 The customer should select the branch through which the bills were routed on collection basis.

Vital


in CBS.

Vital

9.4 e-TF FOBL solution should display the bills with the

updated status as appearing in the CBS.

Vital

Sub Total

10.0 Export Credit –Pre-shipment (ECPRE) (Both in INR as well FCY)

10.1 The customer then should select the branch through which they want to get the pre-shipment export credit disbursed.

Vital


Vital


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details viz. Currency, Amount, Period, Type (Running A/c

or Order based), Export Order/ Contract details,

Purpose (Domestic Input/ Import), etc. in a standardized

format provided.

Vital

10.4 The customer should be provided with an option to view the FX rates for all position currencies periodically polled by e-TF ECPRE from Treasury sources.

Vital

10.5 Facility shall be made available in the application enabl-ing the customer to attach supporting underlying doc-uments as required.

Vital


10.7 Bank user should be able to view all the pending re-quests in the e-TF ECPRE solution periodically.

Vital



application, user should be able to convey the reason

for rejection to the customer.

Vital

10.9 On selecting the processing option in e-TF ECPRE solu-tion, system should automatically validate various cus-tomer level parameters/ credentials viz. KYC, Limit De-tails, Limit Availability, Limit Tenability, Margin Re-quirement, Margin Collection, etc.

Vital

10.10 Currently, the Trade Finance branch users are using a middleware to receive FX rates online from Treasury. For requests for disbursement of pre-shipment export credit (for domestic inputs) in foreign currency, on suc-cessful validation as per Pt. No (k) above, e-TF ECPRE solution should provide an option to the branch user to fetch FX rate from treasury. On selecting such an option, e-TF ECPRE solution should talk to the concerned mid-dleware to fetch the FX transaction rate from Treasury. On receiving the FX rate, necessary deal no. and rate should be automatically updated in the e-TF ECPRE solu-tion.

Vital

10.11 For requests for disbursement of pre-shipment export credit (for domestic inputs) in foreign currency, after the deal no. and FX rate are updated in e-TF ECPRE solu-tion, TF branch user shall proceed with an option for disbursement available in e-TF ECPRE. e-TFECPRE solu-tion should not allow any user to opt for disbursement unless necessary FX rate and the deal no. is updated in the solution.

Vital

10.12 For requests for disbursement of pre-shipment export credit (for imports) in foreign currency, after validation TF user shall proceed directly for disbursement since no FX conversion in involved.

Vital

10.13 For requests for disbursement of pre-shipment export credit in INR, on selecting the option of disbursement, e-TF ECPRE solution should initiate/ generate and post necessary accounting entries in RPCTM module.

Vital


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10.14 For requests for disbursement of pre-shipment export credit (for domestic inputs) in foreign currency, on se-lecting the option of disbursement, e-TF ECPRE solution should check for availability of deal number and FX rate and then initiate/ generate and post necessary account-ing entries in RPCTM module.

Vital

10.15 Currently, the Bank is using a middleware (post CBS stage) for auto generation of SWIFT messages for transmission of MT 103/ 202. In case of disbursement export credit in foreign currency (for imports) e-TF ECPRE solution should be able to integrate to the mid-dleware and pull the current message transmission sta-tus along with a copy of the message.

Vital

Sub Total

11.0 Export Credit –Post-shipment (ECPST) (Both in INR as well FCY, INR advance against Export Bills)

11.1 The facility shall be available to the users only for the purpose of viewing the export bills routed through any of the branches of IDBI Bank and on which post-shipment export credit granted or handled on collection basis for which INR advance is granted during a particu-lar period.

Vital

11.2 The customer should select the branch through which the bills were routed.

Vital


Vital

11.4 e-TF ECPST solution should display the bills with the updated status as appearing in the CBS.

Vital

Sub Total

12.0 Inland Bill Discount – (IOBD) 12.1 The facility shall be available to the users only for the

purpose of viewing the inland bills routed through any of the branches of IDBI Bank and on which Bill Finance is granted

Vital

12.2 The customer should select the branch through which the bills were routed.

Vital


Vital

12.4 e-TFIOBD solution should display the bills with the up-dated status as appearing in the CBS.

Vital

Sub Total

13.0 Invoice Discounting/ Vendor Financing - Inland [Supply Chain Management] (SCMID)

13.1 e-TF SCMID shall be used by the Seller/ Vendor either

for creating/ inputting invoice data or for uploading

multiple invoices in a particular file format and in a

predefined template either with digital signature or

without digital signature. Further, facility shall be

available in e-TF SCMID for the sellers/ vendors to

upload other supporting documents viz. Bill of

Exchange, Documents of title to goods (LR, RR, etc.),

Delivery Challan, etc. as per product/ sanction norms.

Vital


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13.2 e-TF SCMID should validate for inter consistencies

among various documents viz. Invoice, BL, Delivery

Challan, etc.

Vital

13.3 The Buyer/ Corporate should be able to view all the

pending invoices waiting for acceptance/ rejection in

the e-TF SCMID solution periodically

Vital

13.4 Maker / Checker are mandatory at the invoice

acceptance/ rejection stage.

Vital

13.5 The Buyer (Corporate) while rejecting an invoice should

have the option provided in the e-TF SCMID to convey

the reason for rejection to the Seller/ Vendor.

Vital

13.6 e-TF SCMID shall be used by the Bank for the purpose of

User Administration, Master Maintenance, Limit and

Other Sanction specific validation, Funding against

accepted invoices, Rejection of invoices, Overdue

monitoring, Interest/ Commission customization, Risk

Management, Repayment of advances on due date,

MIS, Query Management, etc.

Vital

13.7 New Master/ Accounting/ Limit setup shall not be

created in e-TF SCMID solution. The Solution shall be in

sync with Finacle CBS and shall populate/ use the

existing Master / Account/ Limit details as appearing in

CBS. Further, all updations done in CBS w.r.t Master

Date, Limit Data, Bills Purchased Accounts, etc. should

get automatically updated in e-TF SCMID on a real-time

basis.

Vital

13.8 Bank user should be able to select Vendor wise, Buyer

wise, Tenor wise, etc. invoices for processing. Further,

the solution should also support processing of either a

single or multiple invoices of varying combinations.

Vital

13.9 On selecting the processing option in e-TF SCMID


customer (Buyer/ Vendor) level parameters/ credentials

viz. KYC, Limit Details, Limit Availability, Limit Tenability,

Margin Requirement, Margin Collection and other

product/ sanction specific parameters.

Vital


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13.10 On successful validation, e-TF SCMID will create a record

in CBS as applicable to BM module. Also, e-TF SCMID

should be able to generate and post necessary

accounting entries in BM module in CBS with Posted

status.

Vital

13.11 On creating a Bill and Posting of the necessary

accounting entries in BM module of CBS, e-TF SCMID


Vital

13.12 e-TF SCMID solution shall automatically validate online

the authenticity of the digital signatures used for signing

invoices and other supporting documents (if required).

Vital

13.13 e-TF SCMID solution should support part financing of

invoices, part realization of invoices, pre-closure of

invoices, etc.

Vital

13.14 e-TF SCMID solution should display the invoices with the

updated status as appearing in the CBS on a real-time

basis.

Vital

13.15 e-TF SCMID shall automatically generate notifications at

various stages of the transaction viz. on uploading of the

invoices, on rejection of the invoices, on acceptance of

the invoices, on funding against the invoices, on due

date of the invoices, on repayment, etc.

Vital

13.16 e-TF SCMID should support generation of

daily/weekly/monthly, branch wise, region/location

wise, state wise, vendor wise, dealer wise, due date

wise, tenure wise, etc. reports, overdue reports, user

wise exception report, etc. Further the reports may be

either consolidated or summarized or in both the forms.

Further, the Corporate/ Vendor/ Bank should have the

flexibility to generate various MIS reports based on

different input criteria (dynamic report builder).

Vital

Sub Total

14.0 Dealer/ Channel Financing - Inland [Supply Chain Management] (SCMDF)

14.1 e-TF SCMDF solution shall be available to all the three

entities involved in the transaction i.e. The Seller/

Supplier of Goods/ Services(the Corporate), The

buyer/Recipient of Goods/ Services (the Dealer) and The

Bank.

Vital


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14.2 e-TF SCMDF shall be used by the Corporate (Seller)

either for creating/ inputting Invoice and Purchase

Order (PO) data or for uploading multiple invoices and

POs in a particular file format and in a predefined

template mandatorily with digital signature. Further,

facility shall be available in e-TF SCMDF for the sellers/

vendors to upload other supporting documents viz. Bill

of Exchange, Documents of title to goods (LR, RR, etc.),

Delivery Challan, etc. as per product/ sanction norms.

Vital

14.3 e-TF SCMDF should validate for inter consistencies

among various documents viz. Invoice, PO, BL, Delivery

Challan, etc.

Vital

14.4 e-TF SCMDF shall be used by the Buyer/ Dealer either

for rejecting or accepting the invoice/s with digital

signature.

Vital

14.5 The Buyer/ Dealer should be able to view all the

pending invoices waiting for acceptance/ rejection in

the e-TF SCMDF solution periodically

Vital

14.6 Maker / Checker are mandatory at the invoice

acceptance/ rejection stage.

Vital

14.7 No part rejection/ acceptance of the invoice/s shall be

allowed. In case of modification in the invoice data, the

Buyer/ Dealer shall reject the entire invoice. The Seller/

Corporate shall then upload the invoices with necessary

modification and along with supporting documents.

Vital

14.8 The Dealer while rejecting an invoice should have the

option provided in the e-TF SCMDF to convey the

reason for rejection to the Seller/ Corporate.

Vital

14.9 New Master/ Accounting/ Limit setup shall not be

created in e-TF SCMDF solution. The Solution shall be in

sync with Finacle CBS and shall populate/ use the

existing Master / Account/ Limit details as appearing in

CBS. Further, all updations done in CBS w.r.t Master

Date, Limit Data, Bills Purchased Accounts, etc. should

get automatically updated in e-TF SCMDF on a real-time

basis.

Vital

14.10 Bank user should be able to select Corporate wise,

Dealer wise, Tenor wise, etc. invoices for processing.

Further, the solution should also support processing of

either a single or multiple invoices of varying

combinations.

Vital

14.11 On selecting the processing option in e-TF SCMDF


customer (Corporate/ Dealer) level parameters/

credentials viz. KYC, Limit Details, Limit Availability, Limit

Tenability, Margin Requirement, Margin Collection and

other product/ sanction specific parameters.

Vital


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14.12 On successful validation, e-TF SCMDF will create a

record in CBS as applicable to BM module. Also, e-TF

SCMDF should be able to generate and post necessary

accounting entries in BM module in CBS with Posted

status.

Vital

14.13 On creating a Bill and Posting of the necessary

accounting entries in BM module of CBS, e-TF SCMDF


Vital

14.14 e-TF SCMDF solution should support various post-discounting scenarios viz. extension of due date of in-voices, collection of interest both on upfront/ back-ended basis, collection of penal interest, refund of in-terest on pre-payment and other customization in the charges collected with regard to any discounted bill/ invoice.

Vital

14.15 On the due date, Bank user shall invoke realization event in e-TF SCMDF. User shall have the flexibility in selecting any combination of invoices viz. Corporate-wise, Dealer wise, Tenure wise. Further, e-TF SCMDF should also support realization of single as well as mul-tiple/bulk invoices.

Vital

14.16 On invoking realization event in e-TF SCMDF, system shall validate availability of balances in the Dealer’s Op-erative A/c or any other account as defined for the transaction. On successful validation, e-TF SCMDF will initiate the Bill Realisation event in Finacle CBS under BM module. Also, e-TF SCMDF should be able to gener-ate and post necessary accounting entries in BM mod-ule in CBS with Posted status.

Vital

14.17 e-TF SCMDF solution shall automatically validate online the authenticity of the digital signatures used for signing invoices and other supporting documents (if required).

Vital

14.18 e-TF SCMDF solution should display the invoices with the updated status as appearing in the CBS on a real-time basis.

Vital

14.19 e-TF SCMDF shall automatically generate notifications at various stages of the transaction viz. on uploading of the invoices, on rejection of the invoices, on acceptance of the invoices, on funding against the invoices, on due date of the invoices, on repayment, etc.

Vital

14.20 e-TF SCMDF should support generation of dai-ly/weekly/monthly, branch wise, region/location wise, state wise, vendor wise, dealer wise, due date wise, tenure wise, etc. reports, overdue reports, user wise exception report, etc. Further the reports may be either consolidated or summarized or in both the forms. Fur-ther, the Corporate/ Dealer/ Bank should have the flex-ibility to generate various MIS reports based on differ-ent input criteria (dynamic report builder).

Vital

Sub Total


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15 Integration capacity with other internal/external system Interfacing capability with various systems including Net Bank-ing, Treasury and Payment Systems etc may be specified. The architecture details and APIs may be mentioned in brief for review.

Vital

16 Availability of support services in Mumbai Vital 17 Availability of real time Watch List Vital 18 Availability of Report Designer which enables to design

adhoc and custom reports without vendor intervention. Vital

19 Availability of Load/Stress Testing details with standard configurations.

Vital

20 Integration with Finacle 7.x and capability to integrate with Finacle 10.x

Vital

21 Availability of complete fee module which can be con-figured as per the requirement of the Bank.

Vital

Total of C

*Marks will be normalized with the maximum mark as 60


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D. Review of the technical architecture of the proposed solution, Demo Evaluation, Site visit.

Max 20 Marks

Ref No Functionality Marks

1 Product Presentation, Demo covering Technical Architecture of the

proposed solution , life cycle of the various modules , Implementation

project plan and final timelines

Max Mark 20

Grand Total ( A + B + C + D ) 100