request for proposals information technology management ... · to all holders of above referenced...
TRANSCRIPT
SYRACUSE REGIONAL AIRPORT AUTHORITY
REQUEST FOR PROPOSALS
INFORMATION TECHNOLOGY MANAGEMENT SERVICES AT THE
SYRACUSE HANCOCK INTERNATIONAL AIRPORT
RFP Reference 03-2014
SYRACUSE, NEW YORK
ADDENDUM # 2
To All Holders of above referenced Request for Proposals (“RFP”) and the Attachments to it: Your attention is directed to the following interpretations of, changes in, and/or additions to the Request for Proposals for the above-referenced RFP. All proposal adjustments caused by the content of the Addendum shall include the cost of materials and labor related to the items herein and for any subsequent adjustments to the RFP and the attachments thereto to accommodate the work stated herein. This Addendum is part of the RFP in accordance with the provisions of RFP Section 1.15, Amendments and Addenda. Respondents shall be responsible for the full context of changes, interpretations, and clarifications to the RFP and shall take the same into consideration when preparing their proposal. This Addendum shall also be part of any contract awarded as a result of the RFP. No allowance will be made for Respondents that submit a proposal that is not in compliance with the RFP requirements due to the Respondents’ failure to address changes to the RFP made by this Addendum. This addendum consists of two pages and two attachments. The Syracuse Regional Airport Authority requires all bidders to complete the attached Information Technology Management Services RFP Response Sheet with their proposals. If a bidder seeks an exemption from an item listed in the Response Sheet, the bidder must state on the face of the Response Sheet that the bidder seeks an exemption and a reason why. Bidders may attach additional pages to the Response Sheet if necessary.
Question Syracuse Regional Airport Authority Response 1. Do you have network diagrams? Diagrams of the whole structure? Can those be provided?
The most current Network Diagrams are attached to this Addendum.
2. Please list the applications hosted at the Airport
Server proprietary applications are used to operate various functions. These include applications for Finance, Payroll, Asset Management, HVAC/Webtalk, Work Order System (both reactive and preventive maintenance), Print, FIDS, Active Directory, File, Exchange 2007, AVG
(Antivirus), Gate Electrification, Digital Signs, and other applications. Desktop applications include Internet Explorer, Office 2007, Adobe reader.. writer and flash.
3. Do you use VMWare or Microsoft HyperV? 4. The Concessionaires manage their own equipment? You do the routing but not doing the Point of Sales from the back?
VMWare ESXi version 5.0.0 only The Concessionaires manage their own equipment. We do not provide any support for the concession POS machines. For new venues, we provide the network fiber or cat6 cabling depending what their requirements are.
5. Are the Concessionaires segregated from the Hancock Domain?
Yes.
6. Will the Airlines manage their own kiosks and network themselves?
Yes.
7. Will the TSA manage their cameras and access hardware?
The TSA has limited camera capabilities and they manage what they have by their own IT network. The Authority has an Airport Security Office that manages all security access hardware.
8. What server based applications exist at the Airport?
The following is a list of server based applications and the presence of a support agreement: Finance-Yes, Payroll-Yes, Asset Management-No, HVAC/Webtalk-Yes, Work Order System (both reactive and preventive maintenance)-Yes, FIDS-Yes, Gate Electrification-Yes, Digital Signs-System not yet accepted.
9. What version\release\operating systems are we running on infrastructure applications like Exchange?
The following servers operate on Server 2008: Active Directory / Application2 / AVG Antivirus / DC03 / DC04 / Exchange / FIDS / Finance / FTP / GateElectrification / HVAC / Print / Work Order (with PMS) / RDS01 / RDS02 / Payroll / VCS1. The following servers operate on Server 2003: File / Finance (old) / Work Order (old) / HVAC (old) / VCS. The following servers operate on Windows 7: Entrance Digital Sign. The following servers operate on Windows XP Pro: AssetMGT. The following servers operate on Server 2000: Lease Management. The following servers operate on Linux: Syslog / Webtalk.
10. How up to date are the servers and how All servers are auto updated. We are in the process
much needs to be updated?
of taking all 2003 servers out of service. There are links and mapping that needs to be rerouted on several servers before deactivation.
11. The 2003 servers… is that the main point of control? Moving over from 2003-2008
Active Directory Server is Server 2008. We are in the process of taking all 2003 servers out of service. There are links and mapping that needs to be rerouted on several servers before deactivation.
12. How new is the RONCO system? Is it VOIP?
The system installed in June of 2004. It was recently updated in January of 2014. It is not VOIP. VOIP installation was looked at prior to 2004. Because of the extensive infrastructure costs, the plan was discarded.
13. What constitutes the security system?
The security system has its own separate domain. This includes servers, cameras, doors access hardware, firewall and switches.
14. Do you have a contract with Presentation Concepts Corporation (PCC)?
We have a maintenance agreement with PCC to provide services to our audio visual equipment.
15. Will we be provided a list of the service agreements? Will information include who they are with and when they will expire?
Yes. This will be provided to the winning responder.
16. Are there separate contracts with different bandwidths?
The Authority does not have contracts with different bandwiths.
17. Is there a redundancy for Time Warner Telecom, for the administration?
No. Time Warner Telecom provides Internet service for SRAA and DOA personnel.
18. Many of our questions can be answered with the completion of the attached Spreadsheet labeled "RFP Client Information Sheet". Can you complete the attached spreadsheet?
To the extent that the information requested on this spreadsheet is available, it is contained in the RFP on the answers provided to other questions in this Addendum.
19. Can you provide drawings and topology diagrams?
The Authority has attached to this Addendum the best-available drawings of fiber 'drops'.
20. Is the requirement that the Managed Services Provider will manage the network and computer infrastructure and be the single point of contact for all other platforms and vendors?
The Authority does not require a single point of contact for network and computer support.
21. Can you provide the Authority's current annual IT Budget and how it is allocated for products and services?
The Authority will not disclose this information in this addendum.
22. What is the expectation for onsite staffing? If expected, what hours would the staff be expected to be onsite?
The Authority does not require a full time on-site presence, however, the Authority requires prompt service. See Section 2.4(g) of the RFP.
23. What is the response time for desktop, server, application, and network equipment? Page 14 section 2.4 G - what is the definition of "minimum standard response times"?
The Authority is a dynamic environment and relies heavily on correctly functioning computer and network equipment. In the event of a major disruption in the function of computer and network equipment, the Authority requires immediate action. Minimum Standard Response Time may be negotiated during final contract formation, however, the Authority's intent is that the Information Technology Management Service provides excellent support and service to the Authority.
24. Can you provide detail on what regulatory agencies we will be involved with? Are there any required certifications, clearances or licenses?
Conducting business with the Authority will not subject the Information Technology Management Service to any additional regulation than conducting business elsewhere in New York.
25. Which of the appendices are required for us to complete and submit in order to be compliant with M/WBE requirements?
Appendix B of the RFP. Alternatively, Appendix B-4 contains a waiver for M/WBE compliance.
The remainder of the above referenced Requests for Proposals shall remain unchanged and shall continue in full force and effect.
Syracuse Regional Airport Authority IT Management Services RFP Response Sheet
IT Management Services RFP Response Sheet, p. 1
On-
Going Description Initial
Annual Fee
1st Renewal
2nd Renewal
2.4B Desktop Application Support
2.4C Server and Workstation Administrative Services
2.4D Network Administration
Services
2.4E E-mail, Security and Backup
Efforts
2.4G General Services
Total
Note: You may supply a total annual fee without breaking it down by section. Please note any exceptions/exclusions below: __________________________________________________________________ __________________________________________________________________ __________________________________________________________________ Project Description Initial
Hourly Fee
1st Renewal
2nd Renewal
2.4A Initial Assessment
2.4F Planning
Syracuse Regional Airport Authority IT Management Services RFP Response Sheet
IT Management Services RFP Response Sheet, p. 2
RESPONDENT, IF A PARTNERSHIP (GIVE NAMES AND ADDRESSES OF EACH PARTNER): BY: ___________________________________________________________
(Printed name) ______________________________________________________________
(Signature) COMPANY NAME:______________________________________________ ADDRESS:____________________________________________________ _____________________________________________________________ PHONE NO: __________________________________________________ DATE:_______________________________________________________ PARTNER’S PARTNER’S NAME:__________________________ NAME:________________________ BUSINESS BUSINESS ADDRESS:_______________________ ADDRESS_____________________ _____________________ ________________________ PARTNER’S PARTNER’S NAME:__________________________ NAME:________________________ BUSINESS BUSINESS ADDRESS:_______________________ ADDRESS_____________________ _____________________ ________________________
Syracuse Regional Airport Authority IT Management Services RFP Response Sheet
IT Management Services RFP Response Sheet, p. 3
RESPONDENT, IF A CORPORATION: BY: ___________________________________________________________
(Printed Name & Title) ______________________________________________________________
(Signature) COORPORATION NAME:______________________________________________ ADDRESS:____________________________________________________ _____________________________________________________________ STATE OF CHARTER:___________________________________________ PHONE NO: __________________________________________________ DATE:_______________________________________________________ PRESIDENT’S NAME:__________________________ BUSINESS ADDRESS:_______________________ _____________________ SECRETARY’S TREASURER’S NAME:__________________________ NAME:________________________ BUSINESS BUSINESS ADDRESS:_______________________ ADDRESS_____________________ _____________________ ________________________
