requestforquotation collective rfq number/ purchase …e-tendering service provider as well as bpcl...

Material/Services required at:M/s. Bharat Petroleum Corporation Ltd.Integrated Data Centre, NOIDAGreater NOIDANoida India______________________________________________________________________________________________________________________________________________Dear Sir / Madam,

1. This is an e-tender, for limited vendors and only those vendors, whosenames are inserted in the e-tender, can submit their bids through e-platform.

2. You are invited to submit your offer in two-part bid for ComprehensiveAnnual Maintenance Contract and Manpower for Electrical & BMS Operation ofIntegrated Data Centre (IDC) NOIDA for a period of 3 years.

3. Please visit the website https://bpcleproc.in for participating in thetender and submitting your bid online.

4. Bids submitted after the due date and time of closing of tender or not inthe prescribed format is liable to be rejected. BPCL does not take anyresponsibility for any delay in submission of online bid due to connectivityproblem or non-availability of site and/or receipt of instrument to besubmitted in physical form due to postal delay. No claims on this accountshall be entertained.

I. GENERAL INSTRUCTIONS TO TENDERERS FOR E-TENDERING:

a. Interested parties may download the tender from BPCL websitehttp://www.bharatpetroleum.in (or) from the e-tendering websitehttps://bpcleproc.in and participate in the tender as per the instructionsgiven herein, on or before the due date and time of the tender. The tenderavailable on the BPCL website can be downloaded for reading purpose only. Forparticipation in the tender, please fill up the tender online on the e-tendersystem available on https://bpcleproc.in.

b. For registration on the e-tender site https://bpcleporc.in, you need todownload the User Instruction Manual from the site and read it. They shallhave to select "Enrollment" and complete the "Supplier Registration Form" byfilling in all the information correctly. Kindly remember the login id,password entered therein. After you complete this process, system willgenerate an e-mail wherein a system generated "Challenge Phrase" will be

To,M/s. BPCL ESTIMATEMUMBAI . India - 400038.Ph:,Fax:.Vendor Code:300648

Quotation Due Date/Time:27.01.2017/15:00:00

For Bharat Petroleum Corporation Ltd.Vendor Sign & Stamp

REQUEST FOR QUOTATION Collective RFQ Number/ Purchase Group 1000272015 / M04-IS DEPT SEWREE Contact person/Telephone SAWANT SHYAM SAMBHAJI/022-24176396 Fax : - Email:[email protected] Our ref.:

RFQ No/Date: 6001009593 / 12.01.2017

of 16

mailed to you to complete balance registration process.

c. As a pre-requisite for participation in the tender, tenderers are requiredto obtain a valid Digital Certificate of Class IIB and above as per Indian ITAct from the licensed Certifying Authorities operating under the RootCertifying Authority of India (RCIA), Controller of Certifying Authorities(CCA). The cost of obtaining the digital certificate shall be borne by thetenderer.

d. In case any vendor so desires, he may contact our e-procurement serviceprovider M/s. E-Procurement Technologies Ltd., Ahmedabad (Contact no. Tel:+91 79 4001 6816 | 6848 | 6844 | 6868 & Tel: +91 22 65354113 | 65595111) forobtaining the digital signature certificate.

e. Corrigendum/amendment, if any, shall be notified on the sitehttps://bpcleproc.in. In case any corrigendum/amendment is issued after thesubmission of the bid, then such tenderers who have submitted their bids,shall be intimated about the corrigendum/amendment by a system-generatedemail. It shall be assumed that the information contained therein has beentaken into account by the tenderer. They have the choice of making changes intheir bid before the due date and time.

f. Price bid of only those vendors shall be opened whose Techno-Commercial bidis found to be acceptable to us.

g. Tenderers are required to complete the following process online on orbefore the due date/time of closing of the tender:

- Technical Bid- Priced bid

h. Directions for submitting online offers, electronically, againste-procurement tenders directly through internet:

(i) Vendors are advised to log on to the website (https://bpcleproc.in) andarrange to register themselves at the earliest, if not done earlier.

(ii) The system time (IST) that will be displayed on e-Procurement web pageshall be the time considered for determining the expiry of due date and timeof the tender and no other time shall be taken into cognizance.

(iii) Vendors are advised in their own interest to ensure that their bids aresubmitted in e-Procurement system well before the closing date and time ofbid. If the vendor intends to change/revise the bid already submitted, theyshall have to withdraw their bid already submitted, change / revise the bidand submit once again. In case vendor is not able to complete the submissionof the changed/revised bid within due date & time, the system would considerit as no bid has been received from the vendor against the tender andconsequently the vendor will be out of contention. The process of change /revise may do so any number of times till the due date and time of submission

RFQ Number :6001009593 Date : 12.01.2017To:M/s. BPCL ESTIMATE MUMBAI - 400038 India (300648)

For Bharat Petroleum Corporation Ltd.Vendor Sign & Stamp of 16

deadline. However, no bid can be modified after the deadline for submission ofbids.

(iv) Once the entire process of submission of online bid is complete, theywill get an auto mail from the system stating you have successfully submittedyour bid in the following tender with tender details.

(v) Bids / Offers shall not be permitted in e-procurement system after thedue date / time of tender. Hence, no bid can be submitted after the due dateand time of submission has elapsed.

(vi) No manual bids/offers along with electronic bids/offers shall bepermitted.

i. For tenders whose estimated procurement value is more than Rs. 10 lakhs,vendors can see the rates quoted by all the participating bidders once theprice bids are opened. For this purpose, vendors shall have to log in to theportal under their user ID and password, click on the "dash board" linkagainst that tender and choose the "Results" tab.

j. No responsibility will be taken by BPCL and/or the e-procurement serviceprovider for any delay due to connectivity and availability of website. Theyshall not have any liability to vendors for any interruption or delay inaccess to the site irrespective of the cause. It is advisable that vendors whoare not well conversant with e-tendering procedures, start filling up thetenders much before the due date /time so that there is sufficient timeavailable with him/her to acquaint with all the steps and seek help if they sorequire. Even for those who are conversant with this type of e-tendering, itis suggested to complete all the activities ahead of time. It should be notedthat the individual bid becomes viewable only after the opening of the bidon/after the due date and time. Please be reassured that your bid will beviewable only to you and nobody else till the due date/ time of the tenderopening. The non availability of viewing before due date and time is true fore-tendering service provider as well as BPCL officials.

k. BPCL and/or the e-procurement service provider shall not be responsible forany direct or indirect loss or damages and or consequential damages, arisingout of the bidding process including but not limited to systems problems,inability to use the system, loss of electronic information etc.

In case of any clarification pertaining to e-procurement process, the vendormay contact the following agencies / personnel:

1. For system related issues :M/s. E-Procurement Technologies Ltd at contact no. Tel: +91 22 65354113 |65595111 & Tel: +91 79 4001 6816 | 6848 | 6844 | 6868) followed with an e-mailto id [email protected].

2. For tender related queries:



a. Mr. Shyam Sawant of BPCL at contact no. 022-22714242 followed withan email to

ID:[email protected]

b. Mr. Milind Mangalgiri of BPCL at contact no. 022-22713754 /22714214followed with an email to ID [email protected]

3. For Technical related queries and visit to IDC Greater NOIDA

a. Mr.Rajesh Kumar Manager(IDC INFRA)of BPCL at contact no. 0120-2354230,Mobile No.9250911463 followed with email ID

[email protected]

b. Site AddressBharat Petroleum Corporation LtdBharat Petroleum Corporate R&D CenterIDC, Plot No. 2A, Udyog Kendra, SurajpurGreater NOIDA, UP - 201308

II. Submission of Bids

Bid should be submitted online through bpcl.eproc.in in two-part bid i.e.Technical Bid & Commercial Bid.

TECHNICAL BID (on line submission) following documents to be uploaded.

- Acceptance of Terms & conditions in CRFQ 1000272015 and Annexure._ Uploading IP document duly signed & stamped by authorized signatory.

- Deviation if any or NIL Deviation statement.

PRICE BID (on line submission)

i. Price Bid

III. TERMS & CONDITIONS OF TENDER:

1. In case tenderers are not registered with BPCL, they shall submit aninterest free Earnest Money Deposit (EMD) of Rs. 1.00 lakh (Rupees one lakhonly) by crossed account payee Demand draft drawn on anynationalized/scheduled bank in favour of "Bharat Petroleum Corporation Ltd."payable at Mumbai.

2. The said EMD of Rs. 1.00 lakh (Rupees one lakh only) to be submitted in ouroffice at the following address before due date and time the technical bidopening.

Mr. Milind MangalgiriIIS Department, 2nd floor, Bharat Bhavan II,4 & 6 Currimbhoy Road, Ballard Estate, Mumbai _ 400001



3. EMD of the unsuccessful bidder will be returned within due course after theevaluation of the price bid.

4. EMD of the successful bidder will be returned only after the registrationprocess is completed by BPCL, if applicable.

5. INTEGRITY PACT

i) Bidder's failure to upload the scanned copy of IP (Integrity Pact) dulysigned and witnessed shall result in the bid not being considered for furtherevaluation.

ii) If the Bidder has been disqualified from the tender process prior to theaward of the contract in accordance with the provisions of the Integrity pact,BPCL shall be entitled to demand and recover from Bidder Liquidated Damagesamount by forfeiting the EMD/Bid Security as per provisions of the IntegrityPact.

iii) If the contract has been terminated according to the provisions of theIntegrity Pact, or if BPCL is entitled to terminate the contract according tothe provisions of the Integrity Pact, BPCL shall be entitled to demand andrecover from Contractor Liquidated Damages amount by forfeiting the SecurityDeposit/ Performance Bank Guarantee as per provisions of the Integrity Pact.

iv) Bidders may raise disputes/complaints if any, with the nominatedIndependent External Monitor.

v) Names/addressed/contact numbers of Independent External Monitors appointedto oversee implementation is as follows:

Shri Brahm DuttA-1/8 Safdarjung Enclave,New Delhi - 110029emailid - [email protected]. 09871920282._______________________________________________________________________

Item Material Qty Unit Unit Basic RateDescription Delivery date (in Figures)_______________________________________________________________________

00010 Comp. AMC for Comfor ACs 15.02.2020_______________________________________________________________________ The item 00010 covers the following services: 10 9007890 3 YR

PMT . SUPPORT Facility Management (Years)

AMC of all IT related infrastructure and services / vendor management underFacility Management.

_________________________________________________________________Comprehensive AMC for Comfort AC for 3 years.1. Carrier Comfort AC - Qty-1



Item Material Qty Unit Unit Basic RateDescription Delivery date (in Figures)_______________________________________________________________________2. Voltas Comfort AC - Qty-2Scope of Work enclosed as per Annexure. _________________________________________________________________

Service Item 10: Unit basic rate in words ________________________________

_______________________________________________________________________Service Tax%____________ VAT%________________CST%________________

_____________________________________________________________________________________________________________________________________________________________________________________________________________________00020 Comp. AMC for Preciscon ACs 15.02.2020_______________________________________________________________________ The item 00020 covers the following services: 10 9007890 3 YR



_________________________________________________________________Comprehensive AMC for Precision AC (Make Emerson) for 3 years. Precision ACQty - 9. Bill of Material (BOM) and Scope of Work enclosed as per Annexure _________________________________________________________________



_____________________________________________________________________________________________________________________________________________________________________________________________________________________00030 Comp. AMC for UPSs 15.02.2020_______________________________________________________________________ The item 00030 covers the following services: 10 9007890 3 YR



_________________________________________________________________Comprehensive AMC for DB Power/Emerson make 5 Nos. of UPS for a period of 3years. Bill of Material (BOM) and Scope of Work enclosed as per Annexure _________________________________________________________________






_____________________________________________________________________________________________________________________________________________________________________________________________________________________00040 Comp. AMC for DG-1 New 15.02.2020_______________________________________________________________________ The item 00040 covers the following services: 10 9007890 2 YR



_________________________________________________________________Comprehensive AMC of 1 no. 500KVA DG Set for a period of 2 years (w.e.f.16.02.2018 - 15.02.2020). Bill of Material (BOM) and Scope of Work enclosed asper Annexure _________________________________________________________________



_____________________________________________________________________________________________________________________________________________________________________________________________________________________00050 Comp. AMC for DG-2 New 15.02.2020_______________________________________________________________________ The item 00050 covers the following services: 10 9007890 1 YR



_________________________________________________________________Comprehensive AMC of 1 no. newly installed 500 KVA DG set for a period of 1year (w.e.f. 16.02.2019 to 15.02.2020). Bill of Material (BOM) and Scope ofWork enclosed as per Annexure _________________________________________________________________



_____________________________________________________________________________________________________________________________________________________________________________________________________________________00060 Comp. AMC for Fire & Safety System 15.02.2020_______________________________________________________________________ The item 00060 covers the following services: 10 9007890 3 YR



Item Material Qty Unit Unit Basic RateDescription Delivery date (in Figures)_______________________________________________________________________PMT . SUPPORT Facility Management (Years)


_________________________________________________________________Comprehensive AMC for Fire Safety & Data Security systems for a period of 3years.

FM200, VESDA, HSSD, Smoke Detectors, Fire Panels (11 VESDA Panels, 24 HSD, 11VESDA Detectors).Bill of Material (BOM) and Scope of Work enclosed as perAnnexure _________________________________________________________________



_____________________________________________________________________________________________________________________________________________________________________________________________________________________00070 Comp AMC for DC Security & BMS 15.02.2020_______________________________________________________________________ The item 00070 covers the following services: 10 9007890 3 YR



_________________________________________________________________Comprehensive AMC for Data Centre Sercurity and BMS for 3 yrs.

18 nos. CCTV, 18 nos. WLD, 100 nos. Rodent Repellents, 20 nos. Speakers, 3nos. Air Curtains, Access Control, BMS and PA SystemBill of Material (BOM) and Scope of Work enclosed as per Annexure _________________________________________________________________



_____________________________________________________________________________________________________________________________________________________________________________________________________________________00080 Comp. AMC for Electrical LT system 15.02.2020_______________________________________________________________________ The item 00080 covers the following services: 10 9007890 3 YR






_________________________________________________________________Comprehensive AMC for Electrical Low Tension (LT) system for a period of 3years. Bill of Material (BOM) and Scope of Work enclosed as per Annexure _________________________________________________________________



_____________________________________________________________________________________________________________________________________________________________________________________________________________________00090 Non-Comp. AMC for Electrical HT system 15.02.2020_______________________________________________________________________ The item 00090 covers the following services: 10 9007890 3 YR



_________________________________________________________________Non-Comprehensive AMC for Electrical High Tension (HT) with Transformer Systemfor a period of 3 years. Bill of Material (BOM) and Scope of Work enclosed asper Annexure _________________________________________________________________



_____________________________________________________________________________________________________________________________________________________________________________________________________________________00100 Data Centre Power Technician 15.02.2020_______________________________________________________________________ The item 00100 covers the following services: 10 9007935 36 MON

MPW . Hire BMS Administrators-MON (Months)

BMS Administrators for Integrated Contact Centre, Greater Noida

Manage the BMS operations like monitoring of CCTV, Server room ACs, DG sets.Maintain the logs for the same and take action as per guidelines.

_________________________________________________________________Data Centrer Power Technician for Intergrated Data Centre Greater NOIDA.



Item Material Qty Unit Unit Basic RateDescription Delivery date (in Figures)_______________________________________________________________________DC Power technician for Intergrated Data Centre Greater NOIDA .Manage Electrical work, attend minor electrical fault, coordinate the serviceengineer, record mgmt, and mornitoring etc. for a period of 3 years. Bill ofMaterial (BOM) and Scope of Work enclosed as per Annexure.

(Vendor to quote per month per staff rate for Line Item 100 in the price bidform of e-procurement) _________________________________________________________________



_____________________________________________________________________________________________________________________________________________________________________________________________________________________00110 BMS Administrator for Dat Centre 15.02.2020_______________________________________________________________________ The item 00110 covers the following services: 10 9007935 36 MON

MPW . Hire BMS Administrators-MON (Months)

BMS Administrators for Integrated Contact Centre, Greater Noida

Manage the BMS operations like monitoring of CCTV, Server room ACs, DG sets.Maintain the logs for the same and take action as per guidelines.

_________________________________________________________________Manpower (4 staff in shift) for managing Building Managerment System (BMS)Operation system for a period of 3 years. Bill of Material (BOM) and Scope ofWork enclosed as per Annexure.

(Vendor to quote rate for all 4 staffs on Monthly basis for Line item 110 inthe price bid form of e-procurement). _________________________________________________________________



_____________________________________________________________________________________________________________________________________________________________________________________________________________________ Grand Total (inclusive of all taxes, duties/charges etc) In figure: In Words :

_______________________________________________________________________



TERMS & CONDITIONS_______________________________________________________________________

1.Pricing types1. Validity of offer should be 90 days from the date of opening of technicalbid.

2. Vendor has to quote per year rate for AMC for Line Item 10 to 90 in theprice bid form of e-procurement.

3. Vendor has to quote per month per staff rate for Line Item 100 in the pricebid form of e-procurement.

4. Vendor has to quote rate for all 4 staff on Monthly basis for Line item 110in the price bid form of e-procurement.

5. The rates will be firm for the entire period of the contract.

6. Evaluation Criteria: The L1 (Lowest Quote) will be decided based on overallbasis (Basic price + taxes).

2.Terms of deliveryThe Contract for AMC & Manpower for Electrical & BMS Operation at IDC shall befor 3 years w.e.f. 16.02.2017 to 15.02.2020. Line Item-wise breakup givenbelow:

- Item 10, 20, 30 & 60 to 110 (16.02.2017 to 15.02.2020)3 yrs

- Item 40 - 16.02.2018 to 15.02.2020 (2 Yrs)

- Item 50 - 16.02.2019 to 15.02.2020 (1 Yrs)

- Purchase Order for the same will be issued on yearly basis.



3.Terms of payment1. Payment will be made quarterly basis and the successful Vendor will raisethe bill on quarterly basis at the end of the quarter and payment will be madeto the vendor on the basis of certification from BPCL Data Center in-charge,within 15 days after submission of bill along with supporting reports (serviceand monthly reports).

2. M/s BPCL will be deducting the mandatory deductions i.e. WCT, TDS etc. fromthe payments due to the contractor.

3. Variation in the rates for statutory levies/ taxes/ duties will be alllowedonly on submission of documentary evidence from Govt. / statutory authoritiesand its acceptance by the BPCL.

4. Vendor will have to ensure that complete documents for payment aresubmitted.

5. Part payment will not be made other than payment terms mentioned in theinquiry.

6. No additional charges on account of transportation of men and material,lunch, tea, conveyance will be given.

7. Payment would be made through National Electronic Fund Transfer (NEFT).Hence, please ensure that bank details submitted by you is correct or submitthe latest bank details in the format available with us.

4.WarrantiesComprehensive AMC for all heads for 3 years.

Support : 24X7 all 365 days during the contract periodUptime : Party should ensure reliable service uptime level of minimum 99.5 %for all the systems.

For all headsResponse time within 2 hrsResolution time : within 6 hrs

Vendor should maintain an inventory of spare parts at site for criticalsystems to avoid any delay in maintenance of equipments.



5.Penalty for breach of contractComprehensive AMC for all heads for a period of 3 years

Support : 24X7 all 365 days coverage basisPreventive Maintenance - as per scope of work

For all headsResponse time within 2 hrsResolution time : within 6 hrs

Penalty for equipment AMC:

Any delay in response time beyond 2 hours and problem resolution time beyond 6hours during AMC period shall attract Penalty @ Rs.500/- per day, per call(service) failure will be deducted from vendor's current/running bill, if any.

Penalty for Manpower:

In case of absenteeism of any staff deployed at site and no suitablereplacement is provided, Non-adherence to punctuality in office timing, changeof staff without BPCL’s consent for the purpose of this contract, then penaltyof twice the costincurred per person per day will be deducted from the payment to thesuccessful vendor on pro-rata basis.

Notwithstanding anything contrary contained herein, the total penalties underthe contract shall not exceed 10% of the Total PO Value.



6.Other contractual stipulationsPlease refere detailed Scope of Work and General Terms & Conditions asenclosed as per Annexure.

1. The Vendor is required to execute the order as a turn-key project and BPCLshall not be responsible for any omission/deletion of any component and noadditional cost shall be paid to vendor by BPCL towards the same. Suchcomponent / accessories shall be provided by Vendor at his cost.

2. The Service Level Agreement (SLA) must be supported by an excellentoperational planning, support, procedures. Proposal of SLA should clearly haveacceptance of all Terms & Conditions. SLA should be signed between the Vendorand BPCL within one month after issuing Purchase Order (PO) by mutualdiscussion. Vendor will prepare the SLA copy and will get it mutually signedon stamp paper as per standard practice.

3. BPCL reserve the right to terminate the contract/remove any item from thiscontract by giving notice of 1 month during the contract period of 3 years.

4. NDA Clause : Vendor has to sign the 'Non Disclosure Agreement(NDA)' on Rs.100/- stamp paper (Non Judicial) from their competent authority as acompliance for the 'Non Disclosure Agreement' in line with BPCL's IS SecurityPolicy(Soft copy of NDA has already been with you which was sent by us).Purchase orders will not be placed without entering into above NDA. If NDA hasalready been submitted, please ignore this clause.

5. Arbitration clause : In case of any dispute or differences arising underand out of, or in connection with the contract, shall be referred to the solearbitration by an arbitrator appointed under the provision of Indianarbitration and reconciliation Act 1996 and subject to jurisdiction of courtsin Mumbai only.

6. Limitation of liability will be restricted to Total Contract Value.

ALL ABOVE TERMS & CONDITIONS ARE ACCEPTABLE TO US.SIGNATURE & NAME OF THE PERSONCOMPANY SEAL



Important Notice_______________________________________________________________________Sr.No Description_______________________________________________________________________ 001 Quotation received after due date will not be entertained

002 Your quotation must specify exact amount or percentage discount, Excise, S.T., Charges, Transport, Packing & forwarding, Octroi, etc. as applicable.

003 In case you are unable to quote, kindly send the quotation with a regret for our records. Non-receipt of a regret will adversely affect your vendor rating.

004 No quotation will be accepted without your rubber stamp and signature.

005 Your quotation must be strictly in enclosed envelope indicating Collective RFQ No., RFQ No. and due date.

006 For all future correspondences please mention the vendor code Collective RFQ Number & RFQ Number.

007 Retention Money 10 % shall stand deducted from each and every running bill submitted in the event of contract is awarded.

LIST OF ENCLOSURES

To:M/s. BPCL ESTIMATE MUMBAI - 400038 India (300648)


-------Tear off Portion to be pasted on the envelope containing offer------------_______________________________________________________________________

Collective RFQ No. : 1000272015

Our Reference: Due Date : 27.01.2017RFQ No. : 6001009593 Due Time : 15:00:00Subject:

To,

Purchase Group : M04-IS DEPT SEWREE_______________________________________________________________________

To:M/s. BPCL ESTIMATE MUMBAI - 400038 India (300648)


Annexure : Scope of Work (SOW)

Annual Maintenance Contract

IDC Greater Noida

Document Title AMC of Data Center for Period 16 February 2017 – 15 February 2020

Document ID

Document Type Scope of Work (SOW)

Document Version

Version Date

Approved by

Document Status

© 2016 Bharat Petroleum Corporation Limited. Strictly private and confidential.

Table of Contents

1. SECTION -I: Statement of Work

1.1 Purpose of Tender

2. SECTION -II: Existing Infrastructure of Data Center

3. SECTION -III:

3.1 AMC Overview

4. SECTION -IV: Scope of work and General Terms and conditions

4.1 Scope of work

4.1.1 Comfort /Split Air Conditioning System

4.1.2 Precision Air Conditioning System

4.1.3 UPS

4.1.4 DG Sets

4.1.5 Fire & Safety System

4.1.6 Data Center Security and BMS System

4.1.7 Electrical LT System

4.1.8 Electrical HT System

4.1.9 Manpower

5. SECTION – V: SLA and Other Terms & Conditions

5.1 Service Level agreement

5.2 Other terms and conditions

6. Executive summary and write-up on the proposal

7. Deviations from Objectives

1. Section I - STATEMENT OF WORK

1.1 PURPOSE OF TENDER

BPCL is issuing the current RFP to provide Manpower for managing Building

Management System (BMS) & Annual maintenance contract (AMC) for supporting

various utilities and infrastructure services 24x7x365 for state of art data center

situated at Greater Noida.

2. Section II - EXISTING INFRASTRUCTURE OF DATA CENTER

SR.No Type Equipment Manufacturer Qty

1 IDC-Utilities Civil and Interior Multiple

N.A

2 IDC-Utilities Comfort AC Carrier 1

3 IDC-Utilities Split AC Voltas 2

4 IDC-Utilities Precision AC Emerson 9

5 IDC-Utilities 200KVA UPS DB Power/

Emerson

4

6 IDC-Utilities 15 KVA UPS Emerson 1

7 IDC-Utilities 500KVA Diesel

Generator

Cummins and

Jackson

Cummins

2

8 IDC-Utilities Fire & Safety Multiple

N.A

9 IDC-Utilities Data Center Security

System

Multiple

10 IDC-Utilities Low Tension (LT)

electrical System

Multiple

N.A

11 IDC-Utilities High Tension (HT)

Electrical System

with Transformer

Multiple

N.A

12 IDC-Services BMS Manpower N.A 4

13 IDC-Services Data Center Power

Technician / Team

Lead

N.A 1

SECTION III

3.1 AMC Overview

Integrated Data Centre (IDC), Greater Noida was designed and built by M/s IBM

India Pvt. Ltd. in April, 2003 and is operational since then (Phase-I). As a part of

expansion of IDC, a new server room was also designed and constructed by M/s

IBM in March 2011. Since then the IDC is being supported by M/s IBM under the

Annual Maintenance Contract (AMC) for both the phases.

The Annual Maintenance Contract (AMC) of Data Center will get expired on 14th

February 2017.

Hence, BPCL is looking for IDC AMC services & BMS manpower support for a

period of 3 years as per details given below:

S.N Line item Make/Vendor Quantity AMC Type Duration

1 Comfort/ Split Air

Conditioning

System

Carrier / Voltas 1+2 Comprehensive 3 Years

2 Precision Air

Conditioning

System

Emerson 9 Comprehensive 3 Years

3 UPS Emerson /DB Power 4+1 Comprehensive 3 Years

4 DG Sets Cummins/Jackson

Cummins 2 Comprehensive After

Warranty

Period

expires

5 Fire & Safety Siemens Build.Tech Refer

section -

IV

Comprehensive 3 Years

6 Data Center

Security and BMS

System

Misc Refer

section -

IV

Comp-AMC:

CCTV, WLD,

Rodent

Repellent,PA

System, Air Curtains

Access Control and

BMS

3 Years

7 Electrical LT

System NA NA Comprehensive 3 Years

8 Electrical HT

System NA NA Non Comprehensive 3 Years

9 Manpower NA NA 01 Staff as Power

Technician + 04

Staff as BMS team

member

3 Years

4. SECTION - IV: Scope of Work & General Terms & conditions

4.1 Scope of Work:

Scope of work for utilities and equipments installed at IDC for subject AMC for 3

years is given as under:-

4.1.1 Comfort/ Split Air Conditioning System 4.1.1.1 Comfort Air Conditioning System Party should carry out comprehensive AMC & preventive maintenance of following

systems on quarterly basis:

CAC of carrier make – 1 no.

The preventive maintenance includes following:

Cleaning up of unit & Air filter. Cleaning of cooling coil & condenser coil. Checking of driver belt & replace if necessary. Lubrication of bearings if necessary. Checking up of operating of unit, controller & condenser. Combing of fins of condenser & evaporate coil if necessary. Measurement of current of all individual equipments. Checking of all overload relay settings. Checking of all electrical components for loose connections & tighten if

necessary. Checking of refrigeration piping of gas leakage. Checking of pulleys, motor mounts, and condenser fan mounts etc. Checking of panel insulation. Submission of Call sheets & reports

4.1.1.2 Split Air Conditioning System

Party should carry out comprehensive AMC & preventive maintenance of following


Split AC of Voltas make - 2 nos.

The preventive maintenance includes following:

Cleaning up of unit & Air filter. Cleaning of cooling coil & condenser coil. Checking of driver belt & replace if necessary. Lubrication of bearings if necessary. Checking up of operating of unit, controller & condenser. Combing of fins of condenser & evaporate coil if necessary. Measurement of current of all individual equipments. Checking of all overload relay settings. Checking of all electrical components for loose connections & tighten if

necessary. Checking of refrigeration piping of gas leakage. Checking of pulleys, motor mounts, and condenser fan mounts etc. Checking of panel insulation. Replacement / Repair of auto switch over device for 2 nos of Voltas Split ACs

in case of any fault/ failure. Submission of Call sheets & reports

4.1.2 Precision Air Conditioning System



Precision AC (Emerson) – 17.5-19.5 TR – 07 nos

Precision AC (Emerson) –10 TR – 02 nos

The preventive maintenance includes the following

Cleaning up of unit & Air filter Cleaning of cooling coil and condenser coil Cleaning of humidifier bottle and electrodes Cleaning of water supply strainer and drain inside the machine Checking of driver belt & replace if necessary Lubrication of bearings if necessary Checking up of operating of unit, controller and condenser Combing of fins of condenser & evaporate coil if necessary Measurement of current for all individual equipments Checking of all overall relay settings Checking of all electrical components for loose connections & lighting if

necessary Checking of refrigeration piping for gas leakage Checking of pulleys, motor mounts, and condenser fan mounts etc Checking of panel insulation

Checking of temperature readings Checking of microprocessor controllers for operation Submission of Call sheets & reports

4.1.3 UPS



200 KVA DB power/Emerson UPS system: 04 nos

15 KVA DB power/Emerson UPS system: 01 nos

The preventive maintenance includes following

Checking of tightness of all power & control connections Charger Setting Inverter Setting Rectifier setting Battery bank health check including impedance check Mode operation check Check of all indications & cooling fans Calibration/Settings of UPS parameters whenever required Submission of Call sheets & reports Vendor need to provide RCA and incident report within 72 hours in case of

any unplanned availability failure of UPS.

4.1.4 DG Sets


system on quarterly basis after completion of warranty period.

BPCL will inform start date of AMC 60 days in advance.

500 KVA Cummins/ Jakson/Sudhir DG sets: 02 nos.

Maintenance need to be carried by OEM approved vendors only. Quarterly Preventive Maintenance visits per DG Set Maintenance of DG Set will be carried out as per manufacturer’s standard

practice ‘B’ check at 275-300 Hours or 6 Months whichever earlier, vendor should

replace filters, oil, coolant & other parts required at time of Preventive Maintenance

‘C’ Check is at 1450-1500 Hours or 12 months whichever is earlier. Vendor should replace filters, oil, coolant & other parts required at time of Preventive Maintenance

To supply all maintenance consumables covered under the contract as detailed in scope of work for warranty and out of warranty Gen sets if asked by BPCL

Attend to all electrical and mechanical breakdowns. Any repair job should be carried out without any additional cost to BPCL.

Vendor/party should provide cost of excluded Items in advance (if any) and vendor should clearly mention all Exceptions and deviations.

Reference for any exceptions will be Tender document and not the industry practice.

Submission of Call sheets & reports

4.1.5 Fire & Safety

Party should carry out Comprehensive AMC & preventive maintenance of following

system on quarterly basis

Very Early Smoke Detection Aspirators (VESDA) Highly Sensitive Smoke Detectors (HSSD) Fire Detectors & alarm systems – analog/digital Fire suppression systems as FM 200 with all fire panels In addition, Vendor need to plan, conduct and document Mock Fire Drill once in six

(6) month. Vendor also need Fire and Safety Training to all staff in every 6 months.

4.1.6 Data Center Security and BMS System

Party should carry out Comprehensive AMC & preventive maintenance of following system on quarterly basis Comprehensive AMC of

CCTV Rodent Repellants Air Curtains Public Address (PA) System Water Leakage Detection System (WLD) Lighting Sensors inside Data Center Quarterly Preventive Maintenance visits Quarterly Testing of all above system Coordination with BPCL team and CCTV vendor in case required for Security

features integration Coordination during Mock Drill Submission of reports

BMS System, this includes BMS software/ hardware, DDCs etc

Access Control System. This includes all type of door controllers, other controllers

& sensors including sitting area of IDC (First Floor) and integration whenever

required

4.1.7 Electrical LT System

Party should carry out comprehensive AMC & perform the preventive maintenance of following systems on quarterly basis: Main LT panel-DG substation system Servo Stabilizer – 500 KVA – 1 no. LT-Power distribution panel to Data Center LT cables AMF panels DG Panels AC electrical panels – 6 nos UPS electrical panels – 5 nos Luminous inverters 1400 VA – 3 nos 800/400 Amps MCCBs 160 Amps MCBs 250/125/100 Amps MCB Power Switches & all sockets Electrical points Earth pit maintenance – approx 30 nos

Party should Include AMC for 100% parts coverage (Exception is only Capacitors & Batteries). Unlimited Break Down calls includes 100% labor and travel coverage. AMC also Includes Four Pre-Scheduled Quarterly Preventive Maintenance Service per year. Switchgear Ensure that all enclosure panels, doors, and structures are well maintained

in accordance with the manufacturer’s specifications. During de-energized maintenance, enclosures are to be vacuum cleaned of

all loose dirt and debris —use of compressed air is not recommended since this may cause foreign particles to become embedded in the insulation or damage insulators.

Any buildup of dirt or other contaminates that will not come off with vacuuming should be cleaned with lint free rags using cleaning solvents recommended by the manufacturer.

All vents and fan grills are to be cleaned of all dust and/or dirt accumulations. Ensure that ventilation openings are not obstructed.

Where seals and/or gaskets are installed, these should be examined and repaired or replaced as necessary.

Inspect insulators and conductor supports for signs of cracking, broken pieces, and other physical damage or deterioration. Clean all loose dirt with lint free rags

Examine all bolts and connecting devices for signs of deterioration, corrosion, or overheating. Ensure that bolts and connecting devices are tight, according to manufacturer’s specifications

Apply an antioxidant compound to all aluminum-to copper connections. Air Circuit Breaker (ACB) Remove and clean inter-phase barriers. Clean all insulating materials with

vacuum and/or clean lint free rags. Ensure that all contacts are clean, smooth, and in proper alignment. Ensure

that spring pressures are maintained according to manufacturer’s specifications

Molded-Case Circuit Breakers (MCCB) Clean the breaker housing and inspect it for cracks or signs of overheating.

Tighten all connections. Exercise the breaker several times to ensure the mechanism has freedom of

movement and to allow contact wiping. In addition, larger duty circuit breakers (225 amps or above) should be

electrically trip tested to ensure proper operation of the trip elements and trip linkages.

All molded-case circuit breaker panels should be cleaned of all dirt, dust, and debris using a vacuum.

Test contact resistance to ensure quality of breaker contacts.

Refer to the latest edition of the National Electrical Manufacturer’s Association (NEMA) Standard AB4, Procedures for Verifying Field Inspections and Performance Verification of Molded Case Circuit Breakers. Raceways

Check raceways for proper mechanical support of raceway and cables as well as check insulation for abrasion or cracks at support points.

Examine raceway joints for clean and tight connections.

Bus Duct

To be checked for proper tightness as well as evidence of overheating, corrosion, arcing, or other forms of deterioration.

Infrared Inspection An infrared, or thermographic, inspection should be performed at least once

every years on all switchgear, distribution panels, cable and bus connections, motor control centers and starters, and other critical equipment.

Infrared surveys are done on energized equipment and should be conducted during peak demand periods if possible with prior approval of BPCL team.

4.1.8 Electrical HT System

Party should carry out NON Comprehensive AMC & preventive maintenance of

following system on quarterly basis

Substation Maintenance:

This requires to carry out maintenance of HT equipments installed at

substation 33KV BPCL as per the respective manufacturers (OEM)

standards and schedule / checklist given by BPCL

All the HT cables laid at BPCL will be maintained by the vendor.

Any statutory approval from Local and Central Electricity Authority for the

HT installation shall be arranged by the contractor. BPCL will pay the

statutory levies/inspection fees on receipt of advice from concern

departments.

Following are the electrical & electrical installations installed at substation require

periodic monitoring, maintenance and operation in compliance with Indian

Electricity Rule 1956 under the supervision and guidance of the representative of

BPCL.

Sr.

No.

Equipments /area Quantity

1 Isolator 33KV Switchyard

01 set

2 CT 33KV Switchyard

02 set

PT 33KV Switchyard

03 nos

3 Metering Room

01 nos

4 Maintenance of HT 33KV cables

1 KM in length

(Approx)

5 HT / VCB Substation - 33KV

01

6 Transformer 500 KVA

01

7 Maintenance of HT cable joints

8 Earth Pits maintenance for Switchyard

and Substation.

Inspection and preventative schedule will be carried out by the contractor

staffs in presence of BPCL representative as per the recommended

schedule.

All relays of 33KV/0.433KV substation should be tested and calibrated as

per norms of IS 3842. Secondary injection testing of all relays including

WMP-13, CDG 61/CAG14 is to be carried out once in a year of HT side.

Primary injection testing is to be carried out once in a year for all

33KV/0.433KV substation relays. All the relays should be calibrated once in

a year.

Vacuum Circuit Breaker (VCB) is to be overhauled once in a year.

Transformer oil should be checked for oil dielectric strength and filter once

in a year. The maintenance should be carried out as per IS 2026 part-III

standard.

Isolator, conductor, Termination, bus bars, CT, PT, all Insulators & all

connectors should be tested on half yearly basis and inspection report

should be submitted to BPCL.

In case of any new cable to be laid down, the cable should be laid in

accordance to the IS standard or as specified by BPCL. Routing of the cable

should not infringe with the day to day operation of the terminal. Cable

should be properly supported or laid in a definite channel, trench or

conduits.

Transformer

Insulating liquid samples should be taken annually and screen tested for

dielectric breakdown, acidity, color, power factor, and interfacial tension

A Fault gas analysis or a Dissolved Gas-in-Oil (DGA) test conducted by a

qualified testing laboratory should be performed annually. The results

should be trended to track conditions and schedule maintenance as

necessary.

Examine the transformer tank and bushings for evidence of leakage.

Inspect the bushings, insulators, and surge arrestors for broken or damaged

parts, signs of overheating or arcing, or tracking.

Clean all bushings, insulators, and surge arrestors of any dirt or dust

accumulation.

Tighten all conductor connections in accordance with manufacturer’s

recommendations.

Perform a ground resistance test to ensure a value of 25 ohms or less.

Vacuum Circuit Breakers (VCBs)

Remove and clean inter-phase barriers. Clean all insulating materials with vacuum and/or clean lint free rags.

Ensure that all contacts are clean, smooth, and in proper alignment. Ensure that spring pressures are maintained according to manufacturer’s specifications

4.1.9 Manpower

BMS Manpower

04 (four) Nos. of Manpower for facility management support (FMS) working in 03

(three) shifts and one in general shift with timings as per industry standard with

primary role of monitoring Building Management System (BMS) and other Data

Center infrastructure.

Minimum Qualification: Diploma in Electrical/Electronics & communication with

minimum 02 (two) years of experience in BMS operations.

Or

ITI certificate in electrical with minimum 05 years of experience in handling mission

critical environment (e.g. hospital, data center, airport, government agency) with

preference to data center experience.

Vendor/ Partner to arrange basic training on all devices and utilities which are part

of Data Center like electrical equipments DG, PAC, UPS, Inverter, Fire Detection

system, Fire Suppression system, BMS, Access Control etc. All BMS staff need to

get the certificate of training on above devices/utilities from vendor/ party within 90

days from joining date.

BMS staffs need to proactively monitor and maintain health status/reports of all utilities and devices of Data Center.

BMS staffs ensure that basic checklist(s) should be recorded and maintained as guided by BPCL staff.

BMS person should immediately log a call for any fault/ failure with vendor/partner and follow up till the call resolution.

Vendor/ partner needs to provide necessary tools and People Protection Equipment (PPE) like safety gloves, shoes etc.

Electrical Manpower

One number of Manpower for handling electrical jobs in Data Center

Minimum Qualification:

ITI certificate in electrical with minimum 10 years of experience in handling mission

critical environment (e.g. hospital, Data Center, airport, government agency) with

preference to data center experience.

Or

Diploma in electrical with Minimum 05 Years of experience in mission critical

environment (e.g. hospitals, Data Centers, airport, government agency) with

preference to Data Center experience.

Scope of work for Manpower (BMS Support-Electrician/Team Lead) will be

To ensure logging a call with vendor in case of any issue with no delay and coordinate with vendor/sub vendor/support provider till resolution and closure of call.

To attend minor electrical faults in data center on immediate basis To coordinate with the service engineer at site while call resolution. To carry out primary thermal scan of all major electrical joints on Monthly

Basis. To maintain Earth Pit resistance record and monitoring. To ensure basic checklist would be recorded and maintained as guided by

BPCL staff. Vendor/Party has to ensure suitable replacement in place, in case of any

planned leave Duty hours will be Monday to Saturday from 9 AM to 6 PM Vendor/ party needs to provide necessary tools and People Protection

Equipment (PPE) like safety gloves, shoes etc. To ensure successful DG test and switchover in coordination with DG staff

whenever needed.

The electrician would replace all the lighting fixtures as and when needed. Engineer will ensure that all lights and ACs are switched off when not in use. To maintain service and maintenance reports of all electrical equipments of

Data Center & Single Line Diagram. Schedule for Refilling of Fire extinguisher & earth pit check to be maintained Vendor needs to do the payment in case of any extra office hours claim made

by staff.

Other Terms and conditions for Man Power resources

The bidder has to ensure that they are compliant to the Minimum Wages

Act (MWA) for deployment of resources. The bidder should follow all payout norms as per the MWA.

Vendor/partner has to ensure suitable replacement in place, in case of any planned leave of BMS personnel/Electrician.

Vendor needs to do the payment to BMS support person in case of any extra office hours claim made by BMS staff.

All the staff posted at site should be covered with Medical insurance under ESI & PF. Necessary registration document should be provided to BPCL at the time of staff deployment at site.

All kind of necessary background (like police, qualification, experience) verification of staff while joining should be arranged by support provider and submitted to BPCL along with letter head.

In case the BMS engineer/ Electrician resigns from the Bidder’s services, o Notice period for leaving the job is minimum one month. o A replacement engineer should be provided with similar skills. o The outgoing and incoming engineers should work together for at least

two weeks for better work familiarization. o Penalty will be levied as per BPCL norms mentioned in RFP if the

above condition is not met.

5. SLA and Other Terms & Conditions

5.1 Service Level agreement

The Service Level Agreement (SLA) must be supported by an excellent operational

planning, support, procedures. Proposal of SLA should clearly have acceptance of

all Terms & Conditions. SLA should be signed between the Vendor and BPCL at

the time of Purchase Order (P.O.) after mutual discussion. Vendor will prepare the

SLA copy and will get it mutually signed on stamp paper of Rs. 100/- as per standard

practice.

5.2 Other Terms & Conditions

Comprehensive AMC includes AMC for all hardware, software, components, services & systems /sub-systems support provided by party against any defect. All parts required for maintenance of equipments and/or correction of faults will be supplied by party without any cost to BPCL.

BPCL will not provide any key of software /license etc. Competent party will provide required standard software including BMS and

Access Control with appropriate license key with no additional cost, if required, to function the system smoothly.

Party should provide maintenance support directly or thru authorized service center or OEMs or their authorized franchisees alone.

Maintenance services shall be available to BPCL on 24x7 for all 365 days. Vendor has to share escalation matrix for all sub-Vendors.

Party should ensure to provide high level of quality service promptly. Any call reported by BPCL to party should be responded within 2 hours and

resolved within 6 hours. Party should send trained & experienced engineers with necessary

authorization letter or ID card for troubleshooting & rectification of problems.

Engineers should always give a duly signed call report on company letter head or company standard call-sheet format for all work/modifications carried out at site.

Party should supply new patches release for any software or product and will bring to BPCL notice immediately, if any.

In case of absence of any person deployed for the purpose of this contract, suitable replacement should be provided on immediate basis. BPCL team’s decision on selection of staff depending on competency / experience will be final.

Nonattendance or non-rectifications of the faults coming under the scope of work and terms & conditions of the contract will entitle BPCL to get the job done from any other vendor at the risk and cost of the vendor. The final decision in this regard would be taken by BPCL.

Vendor shall make available at site any safety equipment required to work with electricity, fires, refrigerant, gases under pressure, places at any height,

depth, and in ducts and electrical safety equipments and safety belts, helmets, shoes, rain/water protection equipments etc. which may be required for the purpose of any job at no additional charge.

Vendor should provide appropriate uniform (pant, shirt and shoes, preferably 02 sets) to each of the persons deployed by them for one year of the contract period. BPCL will not be responsible for maintenance of the uniforms. The persons deployed are required to be in uniform while they are on duty.

BPCL will provide seating arrangement for the use by persons deployed under this contract, at any place inside the building as deemed suitable by BPCL. The same may be changed by BPCL as per their convenience.

Vendor should accept full and exclusive responsibility for Wages, PF, Bonus, Medical, Leave, etc. and any other obligations referred to under the law now and hereafter imposed by State Govt./Local Bodies for the person(s) deployed by the tendered. The successful tenderer should accept full and exclusive responsibility of insurance of the persons deployed by him.

The Vendors' liability shall be restricted only to the total contract value. This limit shall not apply to damages for bodily injury (including death), and damage to real property and tangible personal property for which vendor is legally liable. Vendor shall in no event be liable for indirect, consequential, incidental and special damages, third party claims and loss of/damage to data.

Vendor should make regular and full payment of wages, salaries, PF and any other payments due to his employee(s) and furnish necessary proof.

If applicable vendor should obtain the necessary Labour License from the licensing Authority under the Contract Labour (R&A) Act and Contract Rules framed there under and produce the same to the authorized representative of Bharat Petroleum Corporation Ltd., whenever asked to do so.

Vendor should comply with all Statutory laws and acts, Factory Act, Laws under CL(R&A) Act 1970 and EPF & ESI ACT, Payment of wages act, Minimum wages act or other Statutory Rules, regulations with their latest amendments, by-laws applicable or which might become applicable at NOIDA with regard to the performance of the work included herein or touching this Contracts, from time to time and take such necessary steps as may be deemed necessary in this regard. The successful tendered shall keep Bharat Petroleum Corporation Ltd. indemnified against all penalties, claims and liabilities of every kind for any violation of such Acts, Laws or Regulations etc. by him/her, his/her agent or his/her staff.

If at any time during the period of the Contract, it is observed by either party that any terms of the Contract are violated by the either party, the non-defaulting party reserves the right to terminate the Contract with one month notice. However, the right of termination shall be exercised by the non-defaulting party fails to cure the breach within a period of 30 days from the notice thereof.

It should be the responsibility of the vendor to ensure that no unlawful act is done by his person(s) while on duty.

In case of loss of the Corporation's property due to negligence or carelessness of the person(s) deployed by the vendor, he will be responsible and shall make good the same.

Vendor should be solely responsible for setting/resolving any dispute/claim of his/her personnel during the period of the Contract. No liability shall accrue to Bharat Petroleum Corporation Ltd. under any circumstances even after expiry of the contract.

During the tenure of the contract the contracting agency has to co-ordinate the work with other agencies working inside or outside the BPCL office building. Also in case of emergency or major problems the contractor has to provide complete support and assistance to any other agency or for jobs of Electrical maintenance, HVAC (Heat ventilation and air conditioning) system, DG set and Electrical Sub-station, interior and sanitary contracts etc.

6. Executive summary and write-up on the proposal

Executive summary & write-up on the Proposed AMC for Acceptance of all should

be provided. Vendor need to provide a high-level synopsis in responses to the RFQ.

The executive summary should be a brief overview of the engagement and should

identify the main features and benefits of the proposed AMC.

7. Deviations from Objectives

The Vendor Company must specify the deviations / assumptions, if any, from the

expectations conceived in this Tender clearly. In case nothing is specified under this

heading, it will be assumed that there are no deviations from the BPCL’s proposals.

Bharat Petroleum Corporation Limited

IDC C/o CRDC

Plot-2A, Udyog Kendra,

Behind Yamaha Plant, Surajpur

Greater Noida - 201306

Phone: 0120-235400

Fax: 0120-2354235

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