Reset Windows Administrator password using Hiren Boot CD

Time -120 to 180 minutes

KBase article has been updated on 08/21/2013

Prerequisites

Different Working Computer with CD/DVD Writer(Windows Vista and Earlier)

2 empty CD/DVD if Optical Disc is the preferred method

USB Port and a USB Flash drive if customer doesn’t have CD/DVD writer or disc

Caution: There are two different versions of Hiren’s boot CD in Skydrive and Google

drive. Please download Hiren's.BootCD.15.2 - Password reset edition v 2.iso.

Step1: Remote Support Technician

Download OmniTech Help icon Integrated and partially automated version from below link

File Name -

Google Drive Download Link –

https://docs.google.com/file/d/0BxQiDvNje9EqazVzTHNsMWtKeHc/edit

SKY Drive URL –

https://skydrive.live.com/?cid=F977E8B412C8AD48#cid=F977E8B412C8AD48

File Name – Hiren's.BootCD.15.2 - Password reset edition v 2.iso

Follow steps provided in the below mentioned Kbase article to Burn Image file to disc. For

troubleshooting steps to create bootable USB Click Here

Article ID Article Name 2290 Need To Burn-Write-Copy an ISO Image File to CD-DVD-BRD

Alternative resolution for customers who do not have a different computer (Applies Only to

Windows 7 and later)

Use Windows Disc Image Burner to Burn the ISO to Disc.

Burn the disc using Lowest Speeds Possible.

Step2:

Instructions for Voice Technician Instructions can also be provided by Remote Support technician if customer has a different

working computer.

Boot the computer from CD/DVD or USB Flash Drive

Common Function Keys - (F10, F11, F12, F9and F8)

Select USB Drive or CD/DVD Drive using arrow keys and Press Enter Key

Select Mini Windows XP from Hiren’s BootCD Boot Menu

Wait for the Live CD to load

Commands have been set to automatically find, backup and replace a file in Windows

installation folder.

Network setup in the Live CD will be initiated by default to ensure that we can access the

computer in case the commands fail.

Once the required files are copied to Windows Installation folder, disk will be ejected and

computer will reboot automatically

If the commands fail to execute automatically click here for alternative resolution.

Keep the customer informed to ignore any No disk errors that may occur as disk is ejected

automatically once files are copied.

Ensure that disk/USB is ejected and removed from tray or port.

In the Windows Logon screen ask the customer to press Windows Key+U or click on

accessibility icon to initiate the administrator account creation process.

Accessibility icon is available in Vista and Later version of windows for Windows XP Press

Windows Key+U

Accessibility center is replaced with the executable file to create a user account and set

auto logon for OTS user account. User account will be automatically created and Hidden

administrator account will be enabled by default.

Computer will automatically reboot once command is executed

Computer is set to automatically login to OTS user account and open

http://www.Omnitechsupport.com/cc webpage.

However, if it fails for any reasons ask the customer to login to OTS User account, Password

for OTS account is omnitech123 also; provide the required information to get the customer

connected.

Remove the password

Open Run Prompt (Windows Key+R)

Type Control and Press Enter

Select user accounts

Click on Manage another accounts (Change an Account in Windows XP)

Select the User account to remove Password

Click on Remove the Password

Delete OTS account once you have reset the password

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Alternative troubleshooting

Wait for the PEnetwork Manager to open automatically after Network connection is

established.

Confirm the state of Internet Connectivity with the customer.

- Connected to the Internet

Once customer confirms that computer is connected to Internet Close PE Network manager

window and Click on OmniTech HELP icon on the desktop to initiate HELP icon setup

Click on Next

Click on Next

Click on Finish After Installation is completed.

Wait for LogMeIn Calling Card tool to check for updates

Click on Continue after LogMeIn updates check is finished

Provide required Information for the customer to enter in the LogMeIn Calling Card tool

and ask the customer to Click on Connect.

You May also Use OmniTech LMI Shortcut to connect the customer through Browser if

CallingCard installation failed for any reason.

Keep the customer informed to ignore the Following error

OmniTech Support Calling Card Link will automatically open in the browser.

Create User account

Right Click on Hiren Boot tools tray Icon

Select Passwords/Keys

Click on Windows Login

Select Password Renew (Reset User Password – NOT 4 Vista/7 64 Bit)

Click on Select a Target

Select Operating system Installation Drive (Which Contains Windows and Program

Files Folders etc…)

Select Windows Folder

Click on OK

Creating New Administrator Account

Click on Create a New administrator User

Type “OmniTech” in Username Field(Without Quotes)

Click on Apply

Click on Create a New administrator User

Type “OmniTech1” in Username Field(Without Quotes)

Click on Apply

Ask the Customer to get connected in Normal Mode. Keep the customers informed about

logging in to OmniTech User account and provide necessary information to get connected

to us.

Remove the password

Open Run Prompt (Windows Key+R)

Type Control and Press Enter

Select user accounts

Click on Manage another accounts (Change an Account in Windows XP)

Select the User account to remove Password

Click on Remove the Password

Delete OTS account once you have reset the password

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Troubleshooting steps to create Bootable USB Drive

Download Universal USB installer from OmniTech Sky Drive

File Name – Universal-USB-Installer-1.9.3.5.exe

Skydrive – https://skydrive.live.com/?cid=F977E8B412C8AD48#cid=F977E8B412C8AD48

Google Drive Download link -

https://docs.google.com/uc?export=download&id=0BxQiDvNje9EqMW9LSW1GLXd4R2M

Click on Browse and Select Hiren boot cd ISO file

Select the Flash drive’s drive letter and check Format

Caution: This will erase all the content in the Flash drive.

Click on Create