Our commitment to deliver opportunities for you to become involved

◆ Donating some of your time to take part in activities, or respond to consultations and surveys.

◆ Being polite to other residents, sta� and Trust representatives.

◆ Feeding back to us when you have a problem or are unhappy with the service you have received, so we can put it right.

helpus by

You can

www.bvt.org.uk Bournville Village Trust, Estate Office, Oak Tree Lane,

Bournville, Birmingham B30 1UB.

Resident

involvement

Local Service Standards

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58887_BVT_Resident_Involvement_v4.indd 1 05/09/2011 12:35

◆ O� er a variety of ways for you to be involved.

◆ Seek to involve everyone, including older people, disabled people, adults with a learning disability, clients with mental health issues, young people and those for whom English is not their � rst language.

◆ Support a scrutiny function within the involvement network.

◆ Provide regular training for interested residents.

◆ Provide out-of-pocket expenses to involved residents, including travel, carer, stationery and communication costs.

◆ Ensure you receive at least two InView magazines per year.

◆ Update the BVT website regularly and at least on a fortnightly basis.

◆ Share information with residents through a variety of ways: letters, newsletters, phone calls, SMS text, email, website, in person and notices in communal areas.

◆ Publicise the dates and venues of community events two months in advance, where we can.

In our Annual Review, tell you how

your comments and involvement have

helped us to improve our services.

◆ Provide a forum for residents to set speci� c budgets.

In addition, for residents who live in

Birmingham and Redditch we will:◆ Run regular service-speci� c panels for

people to attend which cover the key areas of:

Neighbourhood and Community Tenancy Maintenance Resident Involvement

In addition, in the established

communities in Shropshire we will:

◆ Support BISTO (Bournville in Shropshire Tenants Organisation).

◆ Support the Shropshire Housing Partnership

In addition, in Lightmoor we will:

◆ Support the established LVRA (Lightmoor Village Residents Association).

◆ Provide a community learning programme.

We will provide you with opportunities to become involved in the decisions we make that affect you, your home and your neighbourhood.

promiseto you

Our

promisewe will

To meet this

58887_BVT_Resident_Involvement_v4.indd 2 05/09/2011 12:35