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RESIDENT MANUAL

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TABLE OF CONTENTS

WELCOME TO DEVERAUX APARTMENT COMMUNITIES 4 BEFORE YOU MOVE IN 5 DOCUMENTS 5 NOTIFICATIONS 5 MOVE IN INSPECTION 5 POLICIES AND PROCEDURES 6 RENT PAYMENTS 6 RESIDENT PORTAL 6 PETS 6 BE CONSIDERATE OF YOUR NEIGHBOUR 7 AND LET YOUR NEIGHBOUR BE CONSIDERATE OF YOU 7 LITTER & TRASH 7 CLOSING DOORS & WINDOWS 7 MAINTENANCE REQUESTS/WORK ORDERS (DURING OFFICE HOURS) 8 MAINTENANCE REQUESTS/WORK ORDERS (DURING OFF HOURS) 8 APPLIANCE REPAIR 8 ADDITIONAL CHARGES 9 PARKING STALLS 9 ADD A ROOMMATE 9 LOSE A ROOMMATE 10 ROOMMATE DISPUTES 10 TRANSFER TO ANOTHER DEVERAUX PROPERTY 11 THE CLUB 11 EVENT ROOMS 11

MOVE OUT AND SECURITY DEPOSIT PROCEDURE 12 ENDING OF TENANCY 12 SHOWING YOUR SUITE 12 MOVE OUT INSTRUCTIONS 12 MOVE OUT INSPECTION 12 SECURITY DEPOSIT REFUND 12 iSTALL RECURRING PAYMENT 13 UTILITIES 13

CLEANING CHECKLIST 14 CARPETS 14 BRIGHT LIGHT 14 WEAR & TEAR 14 PRICE LIST 15

EMERGENCY PLAN 16 PURPOSE 16 FIRE 16

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MUSTER POINTS 16 SMOKE ALARM MAINTENANCE 16 TAMPERING WITH YOUR SMOKE ALARM IS A SERIOUS OFFENSE! 17 GAS LEAK 17 SIGNS OF A GAS LEAK 18 EVACUATION 18

TIPS TO SAVE ON YOUR UTILITIES 19 USAGE 19 MANITOBA HYDRO 19

FREQUENTLY ASKED QUESTIONS 20 RENT 20 AUTOMATIC WITHDRAWALS 20 ISSUE WITH NEIGHBOUR 21 ROOMMATE DISPUTE 21 KEYS 22 PETS 22 MAINTENANCE 22 PARKING 22 ENTERPHONE BUZZER 23 GIVING NOTICE 23 SECURITY DEPOSIT 24 SMOKING 24 CONTACT INFORMATION 25

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WELCOME TO DEVERAUX APARTMENT COMMUNITIES!

Deveraux Apartment Communities would like to welcome you as our newest resident, and wanted to let you know that we look forward to having you with us!

Our goal at Deveraux is to ensure that you have the best resident experience possible. To achieve a successful resident/landlord relationship, we have prepared this Resident Manual to assist you with your residency. We recommend that you keep it in a convenient location so that you can refer to it easily when you have a question or concern.

This manual will cover a little bit of everything – from maintenance to The Club to frequently asked questions, we aim to provide you with all the information you need to live happily and comfortably in your new home.

If you are in need of assistance, we have listed our contact information at the end of this manual. If you have questions or concerns on any of the information contained in this document, please do not hesitate to contact our offices at any time between the hours of 8:00 a.m. and 6:00 p.m. at The Summit at Seasons Administration Office, or between the hours of 8:00 a.m. and 4:30 p.m. at The Pinnacle at Bridgwater Administration Office (for use of Pinnacle at Bridgwater residents only). We are here to help you.

We wish you a successful and enjoyable tenancy in your new residence!

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BEFORE YOU MOVE IN NOTIFICATIONS – Moving to a new place is always a stressful and complicated process, so we figured we could provide you with a list of businesses that you will need to notify of your change of address:

• Canada Post (we recommend getting a mail forward set-up!) • Insurance Agency (for car insurance, tenant insurance, etc.) • Internet/Cable Provider • Banking Institution • Employer(s) • Canada Revenue Agency • Manitoba Health

MOVE IN INSPECTION – Alright, you’ve brought in your documents, your payment and have successfully secured a time to do your move in inspection! You may be wondering what the inspection entails, and we’d be happy to inform you!

• We are unable to reserve elevators – please be mindful of other residents! • At the time of your inspection, you will meet one of our staff members in the

Administration office unless specifically instructed otherwise by our staff. • Our staff member will then direct you to your suite and start the inspection. The

inspection normally takes anywhere from 10-20 minutes, and provides you with a chance to note any damage or cleaning that may have been missed or left behind by a previous resident. You will be asked to sign the inspection form to verify that the contents are true and correct, at which point they will provide you with your keys.

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POLICIES AND PROCEDURES

RENT PAYMENTS – We are excited to announce we have joined Rent Moola. Easily pay your monthly rent from your computer or smart phone. Easy and convenient options! Make one time payments with your credit card, debit card or directly from your bank account. You can also set up automatic withdrawals directly from your bank account for the 1st day of every month. To sign up on Rent Moola and start making payments today you can go directly to www.rentmoola.com Please keep note of the following:

• As per your Tenancy Agreement, you rent must be paid on or before the first day of each calendar month.

• If the first of the month lands on a weekend or statutory holiday, your payment may not be withdrawn until the following business day.

• Automatic withdrawals may take up to three business days to transfer out of your bank. If your rent has not left your account within five business days, please contact your bank prior to calling our office for further assistance.

• Any automatic withdrawal that comes back as insufficient funds will be subjected to an NSF fee of $25, as well the applicable late fees detailed in your Tenancy Agreement.

• Certified cheques for the first months’ rent must be paid to the order of the name of the Landlord on your Tenancy Agreement, ex. The Residences of Seasons GP, Bridgwater Trails Apartments LP or BW2 Apartments LP.

• Cheques paid to the order of Deveraux Apartment Communities or any variation thereof will not be accepted, and must be rectified as soon as possible. Late fees will continue to be posted until a rectified cheque is provided.

RESIDENT PORTAL – The Resident Portal allows all tenants to check their statement, put in any maintenance request and check the status of that request. At the time of move in, you will be sent a link to set up your portal account. If you did not receive the link, please contact the office to send you the link. PETS – If you are a current pet owner moving in to one of our pet friendly properties, all of our policies are listed on your Pet Agreement. If you are a resident living in one of our pet friendly properties who does not currently have a pet, please be advised of the following:

• The pet must be approved prior to bringing the animal to live in your home with you. • A refundable pet deposit must be paid to our office prior to you bringing the pet home.

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• You are expected to have your pet leashed at all times while outside of your home. • You are expected to clean up your pets’ waste at all times. • Any noise or disturbance caused by your pet can put your residency at risk.

BE CONSIDERATE OF YOUR NEIGHBOUR… - We ask that you be thoughtful of the amount of noise you, your pets (if applicable), and your guests make for the duration of your residency. The City of Winnipeg Neighborhood Livability by-law states that “Quiet Hours” are between 9:00 p.m. and 7:00 a.m. Monday to Friday, and from 9:00 p.m. to 9:00 a.m. on weekends and statutory holidays, so we ask that everyone is extra mindful during these times. Remember that not everyone will enjoy the same music or television shows that you do! AND LET YOUR NEIGHBOUR BE CONSIDERATE OF YOU – If you’re having an ongoing issue with a neighbour, we want to hear about it! If you have a complaint you would like to submit, please submit it to us in writing by either sending us an email or writing us a letter. Unfortunately, due to legalities we are unable to accept complaints verbally or over the phone. In order for us to look in to your concerns further, please provide us with the following information:

• You name, address, and contact information • The address in which the issue is originating • The date and time in which the issue occurred • A detailed explanation of the issue you had • Supporting information, such as any actions you personally took to resolve the issue or a

file/reference number from the Winnipeg Police. If the issue is a violation of the resident’s Tenancy Agreement or any other agreement that they have with us, it will likely result in a written warning. If you or others complain about the same neighbour three times, you may be asked to act as a witness in court with the Residential Tenancies Branch. LITTER & TRASH – All apartment buildings are equipped with garbage disposal and recycling services. Please help us keep our common areas and lands clean by placing your waste in the appropriate places.

• Leaving trash outside of your apartment/home can cause nasty odors, attracts bugs and vermin, and disturb your neighbour’s.

• If our Maintenance Associate must clean up after you, you may be charged $100.00 disposal fee and receive a firm written warning as a result, as not placing your trash in the proper containers is a violation of your Tenancy Agreement.

• Please do not let trash accumulate in your apartment/home – this is also a violation of your Tenancy Agreement, and can cause odors and attract unwanted guests.

CLOSING DOORS & WINDOWS – We all like to feel the breeze from the outdoors once in a while, but please be mindful of the weather conditions and of the following:

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• Apartment buildings are equipped with secure entrances; please do not keep the doors propped open for any reason other than moving heavy furniture. Keeping them propped open may serve as an invitation for unwanted guests!

• Do not leave the door to your apartment/home open – again, we do not want anyone to go in to your apartment/home that shouldn’t. You risk theft by leaving your door open, and that’s one stress that nobody needs to experience.

• We welcome all residents to open their patio doors and windows during the warmer months and let the warm breeze come through; however, please ensure that the screens are closed to prevent insects from coming inside, and close the doors and windows entirely during rainy conditions.

• During the winter months, please ensure that all doors and windows are firmly shut. Keeping them open can result in your pipes freezing.

MAINTENANCE REQUESTS/WORK ORDERS (DURING OFFICE HOURS) – As a Landlord, it is our duty to ensure that repairs are completed for your residence, and as a tenant it is your duty to report needed repairs.

• If you have a maintenance issue that you would like to bring to our attention, please give our office a call or send us an email. Please indicate to us if we have permission to enter to complete the repairs.

• Please report any clogged sinks, toilets, or drains. We ask that you try to resolve the issue yourself first; however, if you are unsuccessful we will have a Maintenance Associate repair it for you. If a subcontractor must be contacted and the issue was caused by you, a member of your household or a guest of your household, you will be billed back for the repair.

MAINTENANCE REQUESTS/WORK ORDERS (DURING OFF-HOURS) – If you have a maintenance emergency that occurs after our offices are closed, please call our Emergency Line: 1-877-337-0321. Unnecessary calls may result in a fine of $50.00/hour on your account. The following is a list of instances that Deveraux Apartment Communities classifies as urgent and would require our immediate attention:

• No heat during winter months. • Water leaks that are causing damage • Fire (please call 911 first) • Gas leaks (please call Manitoba Hydro’s emergency line at 1-888-624-9376 first) • Apartment building/home main doors are not securing • Locked out of your apartment – A $50.00 fee will be applied to your account the

following business day if this happens to you! • Any situation endangering the health or safety of yourself or other residents

APPLIANCE REPAIR – Though unlikely, there may be an instance in which one of your appliances stops working, or is presenting with a malfunction. Deveraux Apartment Communities uses a subcontractor for most appliance repair, and they do not have 24 hour service.

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• If your refrigerator stops circulating cold air, keep the door firmly closed and open the door as little as possible. The door is well insulated and will keep your food cold for several hours if the fridge stops working.

• Please take action to protect yourself from losses. We deeply apologize for the inconvenience and will respond as quickly as possible to remedy the situation.

ADDITIONAL CHARGES – These charges may be applied to your account for the following reasons:

• New or extra keys are $25/per key. This cost is not refundable. • New or extra fobs are $25/per fob. This cost is not refundable. • Copies of old rent receipts, lease statements for tax purposes, and copies of old lease

agreements cost $0.50/page to print. • Pets are subjected to a refundable pet deposit. • If you fail to clean up your litter, trash, or pet waste, a fee of $100 will be applied to your

account. • $75 Administration fee for a re-assignment/sublet

PARKING STALLS – Parking is managed by a cloud based system called iStall. This system allows both residents and visitors to subscribe to parking stalls with ease either through text messaging, a touch-tone phone, the www.istall.ca website, or an IOS/Android app (simply search for iStall in the app store). The benefits of iStall are:

• You can lease exactly the parking you actually need each month. Need a second stall for a new car? Select a stall at the click of a button. Sold a car? Cancel just as easily!

• Automated recurring billing that only stops when you specific, with receipts by email. • Access to Click-to-Tow enforcement for your private parking stall(s). Someone is parked in your

stall? Just click ‘Tow’ and you’re done! • Emergency tow service, battery boosts and tire changes at discounted rates.

If someone in a neighboring stall is parking on or over the parking lines and you do not feel comfortable reaching out to them yourself, you are welcome to let us know what is going on so that we can help you. If the stall is assigned to an occupied suite, we can reach out to them and request that they are more mindful of the space. As vehicles come in all shapes and sizes, there is the possibility that you may experience a “door ding”, in which a vehicle’s door hits the body of your own door. If there are damages, we will be unable to break confidentiality laws to tell you who it was; however, the Winnipeg Police may request this information during the claim process with your insurance company, at which point that information will be provided to the police.

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ADD A ROOMMATE – Roommates are a wonderful way to keep costs low, and if you need to add a roommate or even your significant other to your lease, it’s as simple as submitting an application!

• The fastest way to have the application approved is by sending it online through our website: www.rethinkrental.ca.

• Just like you did, the second party will need to provide valid government issued identification, income verification and send it to wpginfo@deveraux.ca.

• Once your new roommate has been approved, we can schedule a lease signing appointment. Sadly, we will be unable to add the new name to your existing lease. A brand new document will be signed with you and your new roommate for legality purposes.

• There is a $25.00 lease modification fee to adjust the tenancy agreement. LOSE A ROOMMATE – If your roommate is moving out, please send us written notice as soon as possible. Though one of you may be staying, the following steps need to be followed:

• Please have your roommate send us written notice that they are vacating the apartment, and clearly state that at least one member of the household will remain in the home.

• To officially remove your roommate’s name off of the lease and end their financial obligation, as well as their rights to the residence, you will be required to come in and sign a new lease agreement with us.

• There is a $25.00 lease modification fee to adjust the tenancy agreement. ROOMMATE DISPUTES – If you and your roommate are not getting along, and would like to have one party or all parties vacate the apartment, please be aware of the following:

• One calendar months’ written notice must be received by you and/or your roommate. We cannot mediate disagreements had between you and your roommate.

• The security deposit will be paid to the order of all parties on the most recent tenancy agreement, even if one of you has given notice and vacated the premises.

• If you stay in the apartment and your roommate moves out (or vice versa), you must decide between yourselves what happens to the security deposit. Your security deposit will not be refunded until the suite has been vacated entirely.

• Your roommate will be financially obligated and will be entitled to the apartment until you sign a new lease agreement. We will be unable to deny your roommate access to the residence or for information regarding the account if you are having a dispute.

• If your roommate has failed to pay their share of rent, please understand that under the terms of your Tenancy Agreement, you are both financially responsible until a new tenancy agreement is signed.

• If rent is still outstanding after the security deposit has been claimed and a new tenancy agreement was not signed, you are both liable to go to a collections agency, which will affect your credit score and rental history.

• If rent is outstanding and is claimed off of the security deposit, and you feel that your roommate owed that rent and not yourself, we will be unable to mediate unless your

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roommate agrees to an adjustment in writing. You will have to take your case to small claims court for reimbursement if this does not happen.

TRANSFER TO ANOTHER DEVERAUX PROPERTY – Deveraux has a wide variety of apartments. If you’re looking for a change, or would like to take advantage of another communities’ amenities, the followings steps will need to be taken:

• Schedule a pre-move out inspection – one of our staff members will come to your current residence to ensure that you have kept the space in good condition.

• Let us review your file – we will be looking to see if you have a clear history in the past six months. This includes checking to see if you’ve ever been the recipient of late fees, NSF fees, or written warnings for non-compliance.

• Get approved! Once we have approved your transfer and you have selected a new home, we will schedule a time for you to come sign the new tenancy agreement with us.

THE CLUB – Deveraux Apartment Communities is partnered with several companies that will offer you exclusive discounts just for being a resident! To take advantage of The Club, you will need to present your card (see right) to the business in question. The full list of businesses that we are partnered with and their exclusive Deveraux offers are detailed on our website. Check back, and check back often – we are always adding new partners so that our residents have more and more reasons to rethink rental. EVENT ROOMS – The Summit at Seasons Clubhouse and The Pinnacle at Bridgwater Phase I and Phase II Clubhouses are available to rent by residents for special occasions, such as birthday parties, anniversaries, blessings, baby showers, and more!

• There is a non-refundable rental fee of $50.00 to use the space for a four-hour maximum.

• There is a refundable deposit of $200.00 for the space – this will be refunded as a credit towards your next month’s rent!

• There will be two inspections; one at the beginning of your event, and one after the event. This will determine the refund of your deposit.

To inquire about our availability, please contact our offices. You may also contact us via email at wpginfo@deveraux.ca . Please note that the event room rental does not include the gym, pool, barbecue area, or office spaces within the Clubhouses.

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MOVE-OUT AND SECURITY DEPOSIT PROCEDURE

ENDING OF TENANCY – You are expected to fulfill the terms of your lease. However, if you are unable to stay until the lease term has ended, you will have the option of assigning your lease.

• There will be a $75.00 administration fee for an assignment • The assignee must apply and be approved by Deveraux Apartment Communities • Form 3 from The Residential Tenancies Branch must be successfully filled out by all

parties SHOWING YOUR SUITE – Once you have provided notice, Deveraux Apartment Communities and its agents have the right to show the suite to prospective residents. Deveraux Apartment Communities will provide written notice to you at least 24 hours prior to showing your suite. MOVE OUT INSTRUCTIONS – On the 10th of the month or on the following or prior business day, you will receive move out instructions.

• The move out instructions are typically delivered via email or a letter, and are accompanied by a cleaning checklist and a price list that details the cost to clean or repair anything in your home after you have moved out (these forms will also be included in this manual).

• The email, as well as your tenancy agreement specify that we would prefer for your inspection to be conducted before noon – this allows our staff time to clean the premises and make any necessary repairs before the next resident takes possession or to show to new tenants.

• You are required to contact our office on or before the 20th of the month to arrange a time for the move out inspection.

• If you have not contacted us by the 20th of the month, you may receive a letter that has a pre-scheduled inspection time listed. If the time listed does not work for you, please get in touch with our office to reschedule.

MOVE OUT INSPECTION – On the date and time of your inspection, your suite should be as clean as possible and your belongings completely removed. After the inspection has been completed and you have signed the form, you are expected to return all keys. No exceptions! SECURITY DEPOSIT REFUND – Your deposit, minus any cleaning or repair costs, will be refunded within fourteen business days. Within those fourteen business days, the cheque will be mailed to your forwarding address via Canada Post. Your cheque will be accompanied by a Move Out Reconciliation, as well as claim forms from the Residential Tenancies Branch if any deductions were made. If you feel that there was an error, please feel free to contact our office to discuss the charges. If you are not satisfied with our claim, you will need to file a dispute with the Residential Tenancies Branch.

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ISTALL RECURRING PAYMENT– You are responsible for logging into your iStall account, and cancelling your recurring payment. Please ensure you cancel before the last day of the month prior to your departure to avoid being charged for any future payments. Should you require further assistance, please visit the following website; http://support.istall.ca/getting-the-most-out-of-istall/reserved-parking/istall-how-to-cancel-a-recurring-monthly-parking-stall. UTILITIES – You are expected to have your utilities in your name until your responsibility for the residence ends, which may not be the same as the date you moved out. If you take your name out of billing early, we will bill the cost back to you. If you fail to cooperate, the cost will be handed over to a collections agency, which will effect your credit and rental history with Deveraux Apartment Communities.

The next two pages will include a Cleaning Checklist, as well as the form the Operations Manager will use to determine the cost of any

cleaning or repairs needed at the end of your tenancy.

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CLEANING CHECKLIST

KITCHEN

Stove Fridge Dishwasher Microwave Cupboards Drawers Sink Inside Inside Inside Inside Inside Inside Inside

Outside Outside Outside Outside Outside Outside Top Sides Sides Control Panel Sides Handles Handles Underneath

Burners Drawers Soap Trap Filter Underneath Countertops Control Panel Shelves Filter Control Panel Underneath Underneath

BATHROOM

Tub Toilet Sink Medicine Cabinet Cupboards Drawers Lights Inside Inside Inside Mirror Inside Inside Fixtures

Outside Outside Top Inside Outside Outside Surround Tank Underneath Sides

Showerhead Base Taps Handles

Drains

SUITE

Floors Room Doors Walls Light switches Windows Walls Patio/Balcony Kitchen Kitchen Kitchen Kitchen Kitchen Kitchen Floors

Bathroom Bathroom Bathroom Bathroom Bathroom Bathroom Railing Bathroom 2 Bathroom 2 Bathroom 2 Bathroom 2 Bathroom 2 Bathroom 2 Cobwebs Bathroom 3 Bathroom 3 Bathroom 3 Bathroom 3 Bathroom 3 Bathroom 3 Furnace Door

Bedroom Bedroom Bedroom Bedroom Bedroom Bedroom Stairs (Opt.) Bedroom 2 Bedroom 2 Bedroom 2 Bedroom 2 Bedroom 2 Bedroom 2 Tracks Bedroom 3 Bedroom 3 Bedroom 3 Bedroom 3 Bedroom 3 Bedroom 3

Living Room Living Room Living Room Living Room Living Room Living Room Basement Basement Basement Basement Basement Basement

Foyer Foyer Foyer Foyer Foyer Foyer

CARPETS – If your home has carpets and you decide to clean them yourself, please provide proof to the Maintenance Associate at the time of your move out inspection. You are welcome to submit a receipt of rental or cleaning service, or if you own your own machine, take photos of the carpet cleaner in action to send to our office. Carpets that you have completed yourself or with a rental may result in a carpet cleaning charge if there are stains on the carpet not previously listed on your move in inspection.

BRIGHT LIGHT – Always clean in bright light to ensure you do not overlook an area to be cleaned.

WEAR & TEAR – Wear and tear is determined by the amount of time you have spent in your home.

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Building: Suite: Date:CLEANING COSTS

Carpet Cleaning One Bedroom 110.00$ Two Bedroom 135.00$ Three Bedroom 165.00$

Refrigerator Starting at $30 / hourStove/Over/Microwave Starting at $30 / hourCountertops, Cabinets & Sink Starting at $30 / hourBathroom - Tub and Tub Surround, Toilet, Sink and Vanity Starting at $30 / hourWasher / Dryer Starting at $30 / hourMiscellaneous Starting at $30 / hour

Baseboards, Floors, Doors, Light Fixtures, Window, Blinds, Walls, Exhaust Fans

REPAIRS/MAINTENANCE COSTSPatch / Painting Starting at $40 / hourCarpet Repairs Starting at 50.00$ Carpet Replacement Bedroom Starting at 625.00$

Living Room Starting at 725.00$ Vinyl / Linoleum Repairs Starting at 50.00$ Screens Patio Screen Repair 40.00$

Patio Screen Replacement 100.00$ Window Screen Repair 40.00$ Window Screen Replacement 75.00$

Door Repairs / Replacement - charge per door Starting at 75.00$ Blinds - Charged per Replaced Blind Starting at 75.00$ Light Fixture Replacement Starting at 75.00$ Locks and Keys

ReplacementBuilding 25.00$ Unit 25.00$ Mailbox Starting at 25.00$ Key Fob 25.00$ Re-key Lock 100.00$

A/C Remote 50.00$ Intercomm Phone 25.00$ Stove

Tray Replacement - per Tray 15.00$ Burner Replacement - per Burner 25.00$

Toilet Seat - Replacement 25.00$ Garbage Removal Starting at 75.00$

FACILITIES MANAGER SIGNATURE

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EMERGENCY PLAN (APARTMENT/HOMES)

IN THE EVENT OF AN EMERGENCY, PLEASE CALL THE FOLLOWING IN ORDER:

Fire Department/EMT/Police – 911

Deveraux Apartment Communities Emergency Line – 1-877-337-0321 (OFF HOURS ONLY)

The Summit at Seasons Office –204-489-7368 (DURING BUSINESS HOURS)

The Pinnacle at Bridgwater Office – 204-255-7368 (DURING BUSINESS HOURS)

PURPOSE – The goal of this emergency plan is to provide our residents with guidance in preparing for and handling an emergency that may occur within your building. This document will indicate the policies and procedures that need to be followed to ensure the safety of you, your neighbors, and staff during the event. These procedures will ensure that all residents are accounted for both during and after a devastating event has occurred. FIRE - Unless prior notice has been given by our offices, please treat all fire alarms as a real emergency. Though it may be a false alarm, please act as if your safety and the safety of your neighbors is in danger. IF YOU DISCOVER A FIRE, leave the area immediately and close all windows and doors. If you live in an apartment building, go to the hallway and pull the fire alarm. Leave the building via the nearest exit, call 911, and call the Administration Office or the Emergency Line if our office is closed. If you encounter smoke, leave through a different route. IF YOU HEAR A FIRE ALARM, leave the building via the nearest exit and close all doors behind you. If you encounter smoke, leave through a different route. MUSTER POINTS – The followings areas have been designated as a safe place for residents to gather in the event of a fire:

• The Summit at Seasons – In front of office • The Pinnacle at Bridgwater – In front of office

SMOKE ALARM MAINTENANCE – The Winnipeg Fire Prevention By-law requires that every place of residence have smoke alarms installed and to have those smoke alarms remain in working condition. Smoke alarms are very important for the safety of you and your neighbors by providing an early warning of fire in the building.

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Deveraux Apartment Communities has a maintenance team that is responsible for installing your smoke alarms and keeping them in working condition. This will include testing, repairs, and replacement as necessary. You are welcome to call in if you have any concerns regarding the “Power On” light going out, if the smoke alarm has been damaged, if you noticed any electrical problems that may affect the operability, or any other safety concerns in the building. Please be aware that smoke alarms are permanently connected to an electrical circuit, and contain battery back-ups. One beep from your smoke alarm means that those batteries need to be replaced, and three beeps indicates that the entire smoke alarm needs to be replaced. For your protection, please contact our office if you hear any beeping noises or hear any irregularities. We also ask that you cooperate with our maintenance team when we carry out mandatory testing and maintenance for your smoke alarms. TAMPERING WITH YOUR SMOKE ALARM IS A SERIOUS OFFENSE! – Smoke alarms, by law, must remain operable at all times. Any individual who purposely disables a smoke alarm is guilty of a provincial offence under the Fire Prevention Act. You may be subjected to the following:

• Fine of up to $1000.00 • Up to six months of jail time

Charges can be issued under the Criminal Code of Canada.

To assist in fire prevention, please follow the guidelines below:

• Avoid unsafe cooking practices, such as: deep frying, unattended stoves, loosely hanging sleeves, etc.

• Smoking is prohibited in all apartment complexes, and must be 10-15 meters away from any opening to the building, including patio doors, windows, air vents, etc. Cigarette butts should never be discarded on the grounds of the property.

• Clean the lint trap in your dryer before and after each use. • Dispose of unsafe electrical appliances with exposed wiring, fraying extension cords, etc. • Report any fire hazards or related concerns to the Administration Office as soon as

possible. • Notify the Administration Office if you require additional assistance in vacating the

building. GAS LEAK – Natural gas is lighter than air and will spread throughout the atmosphere unless it can be isolated in an apartment/home, and will be detected through your sense of smell, and must be reported to Manitoba Hydro and to Deveraux Apartment Communities immediately.

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SIGNS OF A GAS LEAK – If you believe that there is a gas leak, you will be able to tell by looking for the following signs:

• Accumulation of moisture on windows and walls • Stuffy air • Scent of car exhaust • Feelings of dizziness, headache, nausea, or confusion

EVACUATION – If you experience any of the above signs, please follow the following steps without hesitation:

• LEAVE THE PREMISES IMMEDIATELY. • Do NOT use any electrical appliances, stationary or handheld, and do not use or bring any

fire hazardous materials with you. • Contact Manitoba Hydro’s 24 Hour Emergency Line – 1-888-624-9376 • Contact the Administration Office or call the Emergency Line. • Seek medical help if you feel sick or excessively fatigued.

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TIPS TO SAVE ON YOUR UTILITIES

USAGE – When it comes to budgeting, you need to understand how your lifestyle and surroundings will influence your total power, energy, and water costs:

• Weather: The temperature in the great outdoors, as well as the wind and sunlight allowed in to your home, will affect the amount of power and energy you feel that you need to use.

• Occupancy: Simple fact; the more people in your home the more you will use. • Habits: Sometimes just changing some of your habits will decrease your monthly cost. • Devices: There is more to your new gaming console or your new phone that meets the

eye! Your operating cost will not be included on their price tags. MANITOBA HYDRO – The following tips were found on http://www.hydro.mb.ca/powersmart/ to help save you money and manage your budget:

• Turn off your lights when you don’t need them on • Turn off your lights when nobody is home • Unplug as many electronics as you can – only plug them in when you really need them • Use “Power Efficient” settings on computers, phones, etc. if possible • Turn down your thermostat by a few degrees when nobody is home or in bed • Wash your clothes (except undergarments) in cold water • Close blinds/drapes during the night to prevent heat escaping through the window • Open blinds/drapes during the day to allow natural heat in through the window

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FREQUENTLY ASKED QUESTIONS

• When is rent due? o Rent is due on or before the 1st day of each calendar month (ex. December 1st).

• How can I pay my rent?

o A detailed list is provided on Page 6 of this manual.

• The 1st day of the month is on a weekend or holiday and your office is closed – when can I come in to pay?

o Please pay your rent the business day prior to the 1st – payments received on the 2nd day of the month or later will result in late fees.

• My payments are set up for automatic withdrawal, and the 1st day of the month was

on a weekend/holiday. Why hasn’t my rent come out of my account? o When the 1st is on a weekend or holiday, the bank will typically take your funds

out of your account on the next applicable business day. o If your funds do not leave your account within three to four business days,

please contact your banking institution prior to calling our Administration Office.

• I can’t come to your office during your business hours. What alternatives do I have to make payment?

o Many properties offer flexible payment options that do not require you to step foot in our office. A detailed list is provided on Page 6 of this manual.

o If you are unable to come to the office, you can set yourself up for automatic withdrawal directly on the Rent Moola website.

o Please note that payments left in our office mailbox after business hours on the 1st of the month may result in late fees due to our inability to verify when the cheque was delivered.

• I would like to pay by cheque – who do I make it out to?

o You will input the name of the landlord from your tenancy agreement. For example, you would write in The Residences of Seasons if you lived at The Summit at Seasons.

• What are the benefits of automatic withdrawal?

o Automatic withdrawals benefit you in a multitude of ways! So long as you have money in your account, you don’t need to worry about coming in to an office to pay.

o The closer we get to month-end, the busier our offices will get. We have had people line up outside in a snow storm just to pay, and we would like to eliminate that problem as much as possible.

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o Look at it as if you are paying rent from the comfort of your home; no lines ups, no waiting, no hassle, no stress!

• What happens if automatic withdrawals are returned with insufficient funds?

o You will be required to come to our office to pay your rent with guaranteed funds, such as cash, certified cheque, or, for applicable properties, with debit or credit.

o PERSONAL CHEQUES WILL NOT BE ACCEPTED. o You will be charged late fees as well as a $25 NSF fee. The total penalty may vary

depending on how long the arrears sits on your account.

• I currently do not pay with automatic withdrawal, but I would like to set it up. How do I go about doing that?

o You can go directly to Rent Moola and simply enter in your banking information. You enter your suite and building, select recurring transaction and enter your bank account information. Once everything is entered, enter your rent amount for the payment amount, then you’ll be set up for the 1st of every month!

• Can the rent be automatically withdrawn from more than one account? o Yes, as long as everyone paying is set up on Rent Moola and puts the amount

they want to pay in.

• I have a debit/credit on my account, and I need to adjust my automatic withdrawal to accommodate. How do I do that?

o Go into your Rent Moola account, change the amount to come out for the next 1st of the month to reflect the credit you have. Remember to go back into Rent Moola before the next month’s rent payment so you can change the amount back!

• Will my automatic withdrawals be cancelled for the month after I move out? o Yes, of course! o The only exception is if you were responsible for the next months’ rent due to

insufficient notice to end your tenancy, or unless otherwise agreed by both Deveraux Apartment Communities and yourself for any purpose.

• I’m having an issue with my neighbor – what do I do, and what will you do to resolve my issue?

o Please see Page 6 of this manual for details.

• I am having a dispute with my roommate – is there anything you can do for me? o Please see Page 10 of this manual for details.

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• I’ve lost the keys to my residence! Will you let me in? o If this happens during our business hours, we will have a Maintenance Associate

meet you at the door. o If this happen after business hours, you will be charged $50.00 for our on-call

Maintenance Associate to come out and let you in to your residence.

• How do I get new keys for my residence? o New keys cost $25/key, and will be non-refundable. You can request them by

contacting our office.

• I live in a pet friendly building but do not currently own a pet, but I am going to pet-sit for a friend or family member. Do I need to let you know?

o Yes, you will need prior approval from management to bring the pet on to the property. If the pet visits for three consecutive months or more, you will be asked to sign our Pet Agreement and pay a refundable pet deposit.

• I have maintenance in my home that I would like completed – how do I submit a

request? o Please see Page 8 of this manual for details.

• What do I do if someone is parking in my parking stall?

o Click-to-Tow enforcement for your private parking stall(s) is done through the iStall app. Someone is parked in your stall? Just click ‘Tow’ and you’re done!

o Or you can call 204-500-2668 and select Option 3

• Can I change my parking stall? o You can check available stalls though the iStall app and may change your stall if

there is a vacant stall for your building

• Where is visitor parking? o Visitor parking is marked with Visitor Signs. All visitors must register through

iStall. You can register by following these instructions: Go to www.iStall.ca

• Enter your Location ID, click “Park”, and select “Free Daytime Visitor Parking”.

• Enter the License Plate, Building, and Unit Number. • iStall will confirm your registration. • iStall account holders will receive an emailed copy of every visitor

parking registration TEXT THE WORD ‘PARK’ TO 1-204-500-2668

• You will be prompted to enter this information: • Location ID • License plate • Building

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• Unit Number PHONE: DIAL 1-204-500-2668

• Select Option 1, then enter Location ID, license plate and parking code. This is by far the most difficult option. We strongly suggest either online or by text.

• How do I get an extra parking stall?

o If you have a second vehicle, you are welcome to park it anywhere in the scramble parking zones. To register your second vehicle on iStall, simply follow these instructions: Online at www.iStall.ca

• Enter your Location ID, click “Park”, and select “Monthly Scramble Parking”.

• Enter the License Plate, Building, Unit Number and Start date • Click Register • iStall account holders will receive an emailed copy of parking

registration

• How does the EnterPhone Buzzer in my home operate? o When you have a guest, they will press 0 + your suite number into the front

entrance buzzer panel. You will hear your phone ring, and you may pick up the phone to speak to the individual on the other line. If you would like to let them in, press 9 on the phone. If you decide to not let them in, you can hang up the phone.

• How do I give notice to move out of my residence?

o You will need to provide one calendar months’ written notice prior to vacating your residence (Ex. If you would like to move out on January 31st, notice must be received on or before December 31st). You can drop a letter off at our office, fill out a form in our office, or send us an email.

o Please include your name, contact information, address, date that you plan on vacating, reason for vacating, and forwarding address in your notice.

• I gave my notice to move out late. How does this affect me? o If notice is received late, you are responsible for the next months’ rent (Ex. If you

give notice on January 1st to move out on January 31st, you will be responsible for February’s rent).

o This can only be avoided if we can have your residence rented for the day after you move out. If someone moves in part-way through the month, you will only be required to pay a pro-rated amount of rent.

o We are unable to guarantee that someone will rent your residence to avoid this from happening to you.

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• What happens during the move out inspection? o One of our staff members will meet you at your empty and cleaned residence,

will spend 15-20 minutes to take note of any damages/cleaning that will need to be addressed prior to renting the premises to someone else. You will be required to sign the inspection form and hand over all keys to the staff member. The inspection form is then given to the Operations Manager, who decides any and all charges to be deducted from the Security Deposit if needed.

• How long does it take to get my Security Deposit back? o We will issue your cheque within fourteen business days, and then it will be

mailed to the forwarding address you provide via Canada Post.

• Is smoking allowed? o Smoking is prohibited in all apartment complexes, and must be 10 meters away

from any opening to the building, including patio doors, windows, air vents, etc. Cigarette butts should never be discarded on the grounds of the property.

• Can I smoke or grow cannabis?

o Use of cannabis in any form, as well as purchasing, selling or growing cannabis anywhere in or on the rental complex is strictly prohibited.

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THE SUMMIT AT SEASONS OFFICE HOURS:

8:00 A.M. – 6:00 P.M. (Monday-Friday) Closed Saturdays, Sundays and Statutory Holidays

The Summit at Seasons Office

703 Sterling Lyon Parkway Winnipeg, MB R3P 2T7

(204) 489-RENT (7368) (phone) 1 (877) 337-0321 (emerg.)

wpginfo@deveraux.ca www.rethinkrental.ca

THE PINNACLE AT BRIDGWATER OFFICE HOURS: 8:00 a.m. – 4:30 p.m. (Monday-Friday)

Closed Saturdays, Sundays, and Statutory Holidays

The Pinnacle at Bridgwater Office 355 Bridge Lake Drive Winnipeg, MB R3Y 1Z3 (204) 255-7368 (phone)

1 (877) 337-0321 (emerg.) wpginfo@deveraux.ca www.rethinkrental.ca

We are pleased that you selected a residence with Deveraux Apartment Communities to call

your home.