resident satisfaction survey
DESCRIPTION
Resident Satisfaction Survey. 28 th Annual Survey Assistance from Institute for Design Research and Outreach (IDRO), College of Design, ISU Extension City/ISU distribution 1,350 utility bill customers 986 email surveys to ISU students 728 returned surveys (48.7% response rate) - PowerPoint PPT PresentationTRANSCRIPT
Resident Satisfaction Survey 28th Annual Survey Assistance from Institute for Design
Research and Outreach (IDRO), College of Design, ISU Extension
City/ISU distribution• 1,350 utility bill customers• 986 email surveys to ISU students• 728 returned surveys (48.7% response rate)• 61% Ames utility users, 39% ISU
students
Resident Satisfaction SurveyOn-going service priorities (P. 6)
On-going service
Should the city spend….?
AverageLess(1) Same(2) More(3)
Transit system (CyRide) (n=704) 10% 65% 26% 2.2
Recreational opportunities (n=713) 17% 59% 24% 2.1
Law enforcement (n=716) 15% 61% 24% 2.1
Sanitation/food inspections (n=713) 6% 73% 21% 2.1
Human service agency funding (ASSET) (n=703) 16% 64% 20% 2.0
Land use planning (both current and long-term)
(n=706) 25% 56% 20% 1.9
Parks activities (n=714) 21% 60% 19% 2.0
Public Library (n=711) 19% 62% 18% 2.0
Fire protection (n=716) 6% 78% 16% 2.1
Ames Animal Shelter & animal control (n=984) 15% 69% 16% 2.0
Arts programs (Public Art & COTA) (n=716) 31% 55% 14% 1.8
Other (please specify) (n=30)
Resident Satisfaction Survey On-going service priorities
– Spend “same” in 11 out of 11 categories Increase in “spend more” respondents
– Transit (26%)– Recreational opportunities (24%)– Law Enforcement (20%)– Sanitation/food inspections (21%)
Resident Satisfaction SurveyFigure 1. Trends in preferred property tax adjustments for next year
(P. 9)
26%
30%
46%
19%
26%
27%
27%
18%
44%
51%
44%
50%
57%
30%
22%
30%
27%
25%
0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%
2005
2006
2007
2008
2009
2010
Decrease No change Increase
Resident Satisfaction Survey Preference for “No Change” in
property tax rate• 57% of respondents
– (+7% from 2009)– (+11% from 2008)
“Increase” support gained 6% “Decrease” support dropped by 12%
Resident Satisfaction SurveyCapital improvement priorities (P. 10)
Somewhat or Very
Unimportant
Somewhat or Very
Important Average*
Reconstructing existing streets (n=713) 13% 87% 3.4
Traffic flow improvements (n=706) 32% 68% 2.9
Storm water drainage improvements (n=712) 33% 67% 2.8
Bike path improvements (n=710) 45% 55% 2.6
Improvements to existing parks (n=712) 45% 55% 2.5
Library facility improvements (n=588) 47% 53% 2.5
Other (specify ______________) (n=103)
Resident Satisfaction Survey
Capital Improvement Priorities– Reconstructing existing streets– Traffic flow improvements– Storm water drainage improvements
Resident Satisfaction SurveySummary Table of Satisfaction with City Services(Removing “don’t know”) – P. 12
City ServicesVery/
Somewhat Dissatisfied
Very/Somewhat
Satisfied
Fire Department services (n=539) 1% 99%
Library services (n=597) 5% 95%
CyRide (n=575) 6% 94%
Sanitary sewer system (n=652) 4% 96%
Water Department services (n=676) 5% 95%
Parks & Recreation services (n=649) 5% 95%
Electric Department services (n=673) 6% 94%
Law enforcement services (n=635) 12% 88%
Public Nuisance Enforcement (n=576) 31% 69%
Resident Satisfaction SurveySummary Table of Satisfaction with City Services – P. 11
*1=very dissatisfied; 2=somewhat dissatisfied; 3=somewhat satisfied; 4=very satisfied
Resident Satisfaction SurveyNew Initiatives (P. 27)
FeatureNot Very Important
Not Important Important
Very Important
Don’t Know Average*
Percent
Campustown redevelopment
13 21 35 31 5 2.8
Campustown parking ramp
19 24 31 27 6 2.7
Library expansion
17 27 38 18 7 2.6
Industrial park 21 28 35 16 17 2.5
Downtown parking ramp
27 36 26 11 6 2.2
*Don’t know responses not included in calculating average.
Resident Satisfaction SurveyEntrances to Ames (P. 28)
FeatureNot Very Attractive
Not Attractive Attractive
Very Attractive
Don’t Know Average*
Percent
University Blvd and US 30 2 17 35 40 6 3.2
Bloomington Ave. and US 69/Grand Ave 13 30 22 5 30 2.3
South Dakota and US 30 19 36 24 6 14 2.2
Thirteenth St and I-35 29 34 24 5 8 2.1
Lincoln Way and Wilder Ave. 12 17 9 2 60 2.0
S. Duff Ave. and US 30 35 34 17 6 8 1.9
S. Duff and Ken Maril Road 22 19 9 2 47 1.8
Lincoln Way and Dayton Ave. 34 31 13 4 18 1.8
*Don’t know responses not included in calculating average.
Resident Satisfaction Survey
0
20
40
60
80
100
2006 2007 2008 2009 2010
Internet High Speed Connection
Trends in Internet service at home (P. 34)
Resident Satisfaction SurveyTrends in overall satisfaction with City of Ames service quality(P. 34)
65% 64%69%
32% 34%28%
64%60% 62%
54% 56% 49%64%
60%64% 60%
64%
35%37% 36%43%
41%
50%
34% 38% 34% 38%35%
0%
20%
40%
60%
80%
100%
2000 2001 2002 2003 2004 2005 2006 2007 2005 2006 2007 2008 2009 2010
Good Very good