Residential Living Handbook

REVISED 8/15

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The Village at Luther Ridge 2735 Luther Drive

Chambersburg, PA 17202 717.264.5700

FAX 717.264.0119

WELCOME The Village at Luther Ridge Staff have prepared this handbook. We hope you will find the information helpful. The staff will make every effort to assist you in your new home, so please feel free to refer any question or concern to a staff member. Unless otherwise noted, the following staff members can be reached through calling The Inn at The Village at Luther Ridge (717.264.5700).

STAFF

Executive Director Rachel Herrington * Administrative/HR Coordinator Angie Rock Administrative Secretary Stacy Cline Chaplain Rev. Herb Spomer Director of Buildings & Grounds Craig Meckley Director of Sales and Marketing Ellen Doub** Residential Living Liaison Nurse Vicky Mentzer, LPN * Accounting Coordinator/HUD Manager Linda Rebert Recreation Coordinator Patty Hoover * General Manager, Dining Services Katie Bragg Hair Care (Beauty/Barber Shop) Jenny Hale Volunteer Services Coordinator Linda Beaver

*Fleck Center 717.267.1665 **Welcome Center 717.261.1251

The following services can be contacted by calling

717.264.8178 SpiriTrust Lutheran® Home Care & Hospice Inc.

Kathy Johnson/Carrie Kingera In Home Support Pat Gentry

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Dear Resident, Welcome to SpiriTrust Lutheran®, The Village at Luther Ridge. We are so pleased that you have chosen to entrust us with your care! This handbook has been prepared in an effort to answer some of the questions that you and your family may have as you enter into our Community. Our staff members are here to provide assistance and make you feel at home. We take pride in our community, our staff, and the services we provide and we hope that you will feel the same. This handbook constitutes the Rules and Regulations for Residential Living as referenced in your Prepaid Rental Agreement. It is also intended as a Reference guide to the policies, procedures, and services of this Community. It will help to answer some of the questions that you may have about your responsibilities as a member of our Residential Living Community, what services are available to you, and how to access those services. I trust that you will find this information helpful. Should you have any questions or suggestions about how we may improve the quality of your life here at The Village at Luther Ridge, please feel free to share your ideas with us. Again, welcome, we are so glad to have you as a member of our community. Kind regards, Rachel Herrington Executive Director The Village at Luther Ridge

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THE SPIRITRUST LUTHERAN STORY SPIRITRUST LUTHERAN was founded with a belief that the possibilities of a

strong community are endless. More than 50 years later, the number of

communities we serve has grown, yet our commitment to providing quality

services and care remains strong. SPIRITRUST LUTHERAN cares for our Elders

by offering quality retirement living options including residential, personal care,

nursing and rehabilitation services. We address the needs of the sick by offering

home care services and Hospice. We take care of those who need assistance by

offering a range of community outreach services. As we continue our efforts to

serve and to care, one thing remains constant; we are guided by three words:

Community, Faith, and Care.

MISSION STATEMENT SpiriTrust Lutheran, witnessing to the Gospel of Jesus Christ, provides an

exceptional health, human, and senior living services by supporting persons in

achieving an optimal quality of life.

VISION STATEMENT SpiriTrust Lutheran is recognized as a leader in service excellence as we

compassionately care for the children of God.

NON-DISCRIMINATION POLICY It is the policy of SpiriTrust Lutheran of South Central Pennsylvania, Lower

Susquehanna Synod, Evangelical Lutheran Church in America, that all of its

services and programs will be in full compliance with all relevant state, federal,

and local laws governing non-discrimination. Toward that end, no person shall,

on the basis of race, color, national origin, ancestry, age, sex, handicap,

disability, or religious creed, be excluded from participation in, be denied

benefits of, or otherwise be subject to discrimination in the provision of any care

or service provided by SPIRITRUST LUTHERAN or in regard to employment with

SPIRITRUST LUTHERAN.

Under no circumstances will the application of this policy result in the

segregation or re-segregation of buildings, wings, floors, and/or rooms for

reasons of race, color, national origin, ancestry, age, sex, religious creed, or

handicap/disability, unless the nature of the disability mandates that appropriate

segregation or quarantine be implemented in order to protect the health and

safety of the public, visitors, residents, and employees.

RESIDENTIAL LIVING NON-DISCRIMINATION POLICY SpiriTrust Lutheran of South Central Pennsylvania, Lower Susquehanna Synod,

Evangelical Lutheran Church in America, operates a continuing care retirement

community and provides housing for persons 62 years of age and older, or 55

years of age and older if a spouse or co-resident of a resident 62 years of age or

older, in its residential living units. SPIRITRUST LUTHERAN conducts its

operations in accordance with the Fair Housing Act (The Civil Rights Act of 1968,

as amended by the Fair Housing Amendments Act of 1988).

SPIRITRUST LUTHERAN does not discriminate against any person because of

race, color, religion, sex, handicap, or national origin in the provision of housing.

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INDEX

SECTION PAGE 1. Absences 6 2. Administrative Offices 7, 8 3. Advance Directives 8 4. Appliance Standards 8, 9 5. Beauty & Barber Services 9, 10 6. Cable Television 10

7. Campus Community Center 10 8. Code of Conduct 10 9. Communicating Concerns 10, 11 10. Conditions of Occupancy 11, 12 11. Confidentiality & Privacy 12 12. Decorative and Structural Changes 13-15 13. Dining Services 15, 16 14. Disaster Plan 16, 17 15. Dress Code 17 16. Electrical Services 17, 18

17. Emergency Alert System 18 18. Emergency Procedures 18, 19 19. Fees 20, 21 20. Fire/Safety Procedures 21, 22 21. Gardens (see Landscaping) 31, 32 22. Gifts and Gratuities 23 23. Guests 23 24. Health Services 23-26 25. Heat/Air Conditioning 26, 27 26. Hospital Admission and Discharge 27, 28

27. Housekeeping 28, 29 28. Inspections 29, 30 29. Insurance 30 30. Keys 31 31. Landscaping/Lawn care 31, 32 32. Library 32 33. Live-in Attendant 32, 33 34. Locks 34

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35. Lost and Found 34 36. Mail Service & Delivery 34

37. Maintenance 35-37 38. Medical Appointments (See Transportation) 47-49 39. Motorized Vehicles/Scooters 37, 38 40. Move-In Procedure 38 41. Move-Out Procedure 39 42. Newsletter 39 43. Newspaper Delivery 40 44. Nursing (See Health Services) 23-26 45. Oxygen 40 46. Parking 40, 41

47. Pest Control 41 48. Pets 41-43 49. Recreational Activities 43, 44 50. Religious Services 44 51. Residential Living Council 44, 45 52. Security 45, 46 53. Shopping (See Transportation) 47-49 54. Smoking 46 55. Snow Removal 46, 47 56. Soliciting/Sales 47

57. Telephone Service 47 58. Termination 47 59. Transportation 47-49 60. Trash Disposal 49, 50 61. Utilities (See Cable TV, Electrical, Telephone) 10, 17,47 62. Vehicles 50 63. Volunteer Opportunities 51 64. Voter Registration 51

APPENDICES

Pets (Page 41) Appendix A Resident Concern Form (Page 10, 11) Appendix B Overnight Notification Form (Page 6) Appendix C Advance Directive Form (Page 8) Appendix D Notice of Hospitalization Form (Page 26, 27) Appendix E Work Request Form (Page 34, 35) Appendix F Preventive Maintenance Checklist (Page 35, 36) Appendix G Example Billing Form (Page 7) Appendix H Non Discrimination Policy (Page 3) Appendix I

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1. ABSENCES

Residents who will be away from their cottage for an extended absence are asked to fill out an Overnight Notification Form (Appendix C) so that we may provide you with the best possible security surveillance. This form should be delivered to the Director of Buildings & Grounds message slot where the Residential Living Residents’ message slots are located in Fleck Community Center. On weekends, please give this form to the Charge Nurse on duty at the Inn.

In addition, Residents must make arrangements concerning the following: A. Pets: The Resident must arrange to have his or her pet: fed, watered, and walked during the Resident’s absence. Pets that are left unattended will be removed by the management and taken to a kennel at the Resident’s expense for the duration of the Resident’s absence.

B. Mail: Residents must make arrangements to have their mail and newspapers picked up by another resident, friend, or family member during their absence. Alternatively, Residents may request that the post office or newspaper company hold their delivery until they return. C. Security: Security will check your home periodically while you are away if your absence is longer than three days. Otherwise, you have the option of choosing to allow them to check only if there is a suspected

emergency. D. Payment of Fees: Arrangements must be made to make required payments on a timely basis during a Resident’s absence.

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2. ADMINISTRATIVE OFFICES

The Inn at The Village at Luther Ridge is your contact point for assistance. The phone number is 264-5700. The switchboard is open 24 hours a day. Regular office hours for the Administrative Offices are 8:30 AM to 4:30 PM Monday through Friday. During these hours the Receptionist is on duty at the Front Desk (located in the Lobby).

A. Administrative Records: It is important to keep

Administrative records up-to-date. Any changes regarding family names, addresses or phone numbers, Power of Attorney, advance directives, doctors, church or Pastor should be reported as soon as possible. To ensure proper processing, this information should be given only to the Executive Director or Receptionist. B. Financial Records: Monthly billing is done through the Finance Department located in The Inn. Questions regarding billing should be directed to the

Accounting Coordinator. Invoices may be paid at the Receptionist Desk during regular office hours. After hours there is a mail slot in the door to the Employee copy room and you are encouraged to use this as a more secure means of dropping off your monthly payments.

C. Insurance Coverage: It is imperative that any

changes, additions or deletion in insurance coverage be reported to the Administrative Offices immediately. If you have any questions, call The Inn and ask for the Accounting

Coordinator. D. Notary Public: A Notary Public is available during normal working hours in the Administrative Offices at The Inn. This service is for legal documents only, not car title transfers.

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E. Photocopies: Residents may make copies free of

charge by using the copy machine located by message slots in Fleck Community Center. Color copies will have a charge. 3. ADVANCE DIRECTIVES Advance Directives are documents that allow individuals to give directions about their future medical care, in case they are unable to make their own decisions when they need that care.

Residents are strongly encouraged to execute an Advance Directive and give copies to your physicians, family members or others responsible persons. A copy needs to be kept in you medical and administrative records here on campus. You may also wish to provide a copy to the Liaison Nurse to be placed in your file in case of an emergency. You should also place a copy inside your Vial of Life so that emergency personnel can locate it easily.

Residents can obtain information regarding Advance Directives by requesting an information package from the Residential Living Liaison Nurse office. You should discuss your treatment wishes with your physician before you complete an advance directive. 4. APPLIANCES All major appliances are provided and maintained by The

Village at Luther Ridge Retirement Community. Substitution of personal appliances is not allowed. A. Stove: The stove operates on electricity. Please use the exhaust fan when strong odors or smoke are produced from your cooking. The oven is self-cleaning.

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B. Refrigerator: The refrigerator in each cottage is a frost- free refrigerator with a top freezer unit.

C. Dishwasher: Refer to your manual for

instructions. Only detergents specifically designed for automatic dishwashers should be used. D. Microwave: The microwave is a component of the built-in kitchen cabinetry, it will be provided by SPIRITRUST LUTHERAN. E. Washers and Dryers: These appliances are

provided in each unit. Refer to your manual for operating instructions. Residents receive operator manuals for the appliances furnished by The Village at Luther Ridge when they move in. Operating instructions will be reviewed during the Maintenance Orientation Visit. Residents are expected to maintain their appliances in clean and working condition. If you do not know how to operate

or clean any of the appliances, contact the Buildings & Grounds Department for instructions. Residents are required to use all appliances, fixtures and equipment in a safe manner and only for the purposes for which they are intended. Appliances will be checked during the annual inspection of the cottage or more often if conditions warrant. Normal maintenance will be handled by the Buildings & Grounds Department. Damage caused by improper use or abuse of

the appliances will be the responsibility of the Resident. 5. BEAUTY AND BARBER SERVICES Beauty and Barber services are available by a licensed beautician in our Hair Care/Beauty Shop at The Inn. Appointments may be made by calling 264-5700 between

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8:30 AM and 4:30 PM Monday through Friday. Services will be billed on your monthly statement. A schedule of charges

is available at the Receptionist Desk in The Inn. 6. CABLE TELEVISION Cable service is available to each resident. The fee for basic extended cable service is included. Additional services can be added by calling Comcast Cable at 1-888-931-1379 to upgrade services. If you have a problem with cable TV reception, please contact the cable company at the same

number. 7. CAMPUS COMMUNITY CENTER The Fleck Community Center is available for resident enjoyment. Located in the Fleck Community Center are billiards, a wellness room, deli, Bistro, a community room, library/computer center, hobby room, and administrative offices of the Recreation Coordinator, Executive Director,

Residential Living Liaison Nurse and the Director of Healthability. 8. CODE OF CONDUCT SpiriTrust Lutheran is committed to providing a pleasant living and working environment in our communities. It is important for all employees, residents, and professional or personal visitors to treat each other with courtesy and

respect. Disruptive behavior that adversely effects or directly threatens the health, safety, or well being of resident and/or staff, is a violation of SPIRITRUST LUTHERAN rules. 9. COMMUNICATING CONCERNS

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It is the responsibility of the Executive Director to assure that Department Managers are responsive to concerns voiced by

the Residents within the Community. If you have concerns, please address them with the Executive Director. You may contact the Executive Director to discuss your concerns in person, via telephone, or by completing a written concern form. The Executive Director will address the concern with the appropriate Department Manager for resolution. The Department Manager will contact you directly to discuss options for resolution of the concern. If you do not hear from the Department Manager within five business days, please notify the Executive Director for follow-up. The Department

Manager will be responsible for notifying the Executive Director in writing of what action has been taken to resolve the concern. The Executive Director will follow up with the resident promptly regarding the resolution of the complaint. Resident concern forms are available on the bookshelf where the resident message boxes are located in Fleck Center. See Appendix B. 10. CONDITIONS OF OCCUPANCY

The following are physical and mental criteria for residing in a residential living unit:

Must be able to evacuate the unit in an emergency independently or with the assistance of a spouse/companion.

If living in an apartment on the 2nd floor or higher, must be able to negotiate steps in an emergency independently or with minimal assistance of a spouse/companion.

Must be able to accomplish all activities of daily living (ADL)

independently or with the assistance of a spouse/companion (ADL’S including bathing, dressing, grooming, ambulating, toileting, eating, taking medications, and communicating)

Must be oriented to self and surroundings or have a spouse or companion to assist with this.

Must be able to prepare meals or have private arrangements for meals.

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Must be able to maintain a unit in a safe, clean and sanitary manner.

If resident wishes to remain in Resident’s RLU after it has been determined that the Resident no longer meets the conditions for occupancy, SPIRITRUST LUTHERAN, in its sole and absolute discretion, may approve and grant stay of termination subject to the execution of an Addendum obligating Resident to secure appropriate care and support services. The Addendum must specify appropriate arrangements for support and services in the RLU to meet Resident’s needs. Resident is responsible for insuring Resident’s own health and safety and shall be

responsible to pay for any services rendered in the RLU to meet Resident’s needs. If Resident fails to comply with the terms and conditions of the Addendum SPIRITRUST LUTHERAN may terminate the Addendum and the Agreement and discontinue Resident’s stay. SPIRITRUST LUTHERAN has no obligation to approve or grant a stay of termination or to enter into an Addendum. 11. CONFIDENTIALITY AND RIGHT TO PRIVACY

In order to comply with the requirements of the privacy regulations issued under the Health Insurance Portability and Accountability Act (HIPAA), upon entry into one of our residential living units, a Notice of SpiriTrust Lutheran of South Central Pennsylvania (SPIRITRUST LUTHERAN) Privacy Practices will be made available to you. This Notice describes the practice of SPIRITRUST LUTHERAN and its affiliates and programs in connection with the use and disclosure of your medical information and your rights and certain obligations we

have regarding the use and disclosure of your medical information. SPIRITRUST LUTHERAN is required by this law to maintain the privacy of your medical information and to provide you with this Notice describing our privacy practices. We are required to abide by the terms of this Notice. We also may make changes to this Notice in the future and any of the terms of this notice that are changed will apply to all of your medical information.

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12. DECORATIVE AND STRUCTURAL CHANGES The Village at Luther Ridge encourages Residents to personalize their cottage. The following guidelines are to ensure that the appearance and safety of the structures are maintained. Notification of changes being made should be submitted to the Buildings & Grounds Department.

A. Clotheslines: are not permitted anywhere on the outside of individual units where they are exposed to the public. B. Pictures, mirrors and shelves: Buildings & Grounds personnel will help Residents hang these items upon request. C. Outdoor Furniture and Accessories: Permanent

placement of outdoor furniture on lawn areas is not permitted. Water in outdoor accessories must be changed daily. Sheds or storage units either temporary or permanent are not permitted. D. Painting: Cottage will be freshly painted as needed at the discretion of the Director of Buildings & Grounds. If you feel that your home is in need of renovation, please fill out a Work Request Form (appendix F) and submit it to the Buildings & Grounds Department.

When decorating your unit please remember that the color of the trim, ceilings and doors must remain white. E. Wallpaper: If a resident chooses to hang wallpaper in their cottage the walls must be properly prepared and ONLY good quality strippable wallpaper is to be used. If wallpaper is installed against these guidelines,

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the Resident may be responsible for the cost of removal and repainting.

F. Window Treatments: Residents furnish their own

draperies and/or curtains.

G. Structural Changes: All structural changes to the cottage must be arranged and approved by the Director of Buildings & Grounds. The Buildings & Grounds Department must perform all work or a pre-approved contractor selected by the Director of Buildings & Grounds. The Resident is responsible for the cost of all approved changes. It is

understood that all alterations become property of the Community.

H. Countertops and Doors: Residents are not permitted to drill or punch any holes in interior or exterior doors.

I. Exterior Brick Work: Buildings & Grounds

Department must be notified before any drilling is done in exterior brick work.

J. Hose Hangers: No hose hangers may be installed

on the front of your cottage.

K. Flags: Please submit a Work Request if you wish to have a flag bracket installed at your cottage. Buildings & Grounds will place it in the best location to keep them uniform

L. Outdoor Carpet: Any resident who would like to

have outdoor carpet installed on his/her front porch may do so at the resident's expense. However, it must not be glued down, but fastened only along the edges of the carpet. Residents are responsible for removal and replacement when carpet is in need of it. The Buildings & Grounds Department is not responsible for any damage due to snow removal.

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M. Holiday Decorations: Any outdoor decorations are the responsibility of the resident. If decorations include

electric lights, the power supply cord cannot cross any sidewalk or porch area. The community is not responsible for any damage to electrical lights or decorations that may occur during snow removal operations or other routine maintenance work. 13. DINING SERVICES (The Inn) Breakfast and the noon meal are served at The Inn Monday

through Sunday. Menus will be provided for you to keep in your home for your convenience. Payment for meals is at your discretion; either pay as you go, use your meal deal ticket, or have the cost billed on your monthly statement. Guests are welcome and will pay before they leave. Breakfast is served at 8:15. No call is necessary ahead of time, just come over and you will be served. Dinner is served at 12:00 Monday through Saturday and

12:30 on Sunday. Make your selection from the menu and call for a reservation before 9:30 a.m. Take out meals are available. Supper is served at 5:00 p.m. Monday-Sunday. A ’La Carte menu is available at your request. If ill and meal delivery is needed, please call the Dining Services Dept. to make arrangements. (Noon meal and or super meal) Selections are off weekly menu. The Dining

Services Department does provide home delivery of meals on a daily basis, however, we request that your reservation be placed on or before the above mentioned times. A delivery charge per order will be added to your monthly bill. See Schedule of Charges. On Saturdays & Sundays dinner reservations can be made by calling: 264-0106.

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Holidays: The dining room is open on the following holidays

to Residential Living Residents and Personal Care Residents. No guests please.

Christmas (special menu) New Year’s (special menu) Easter (special menu) Memorial Day 4th of July Labor Day Thanksgiving (special menu) Mother’s Day (special menu)

Father’s Day (special menu) NO TIPPING PLEASE. Serving times in the Dining Room are: Breakfast 8:15 AM Dinner 12:00 Noon, Sunday 12:30 Supper 5:00 PM

The Dining Services General Manager welcomes any suggestions for menus, recipes, and improvements in the quality of service. FLECK COMMUNITY CENTER FOOD SERVICES

Bistro open Monday – Friday 7:00 am – 2:00pm A’LA Carte available (self serve) 24-7 Hot Daily Specials (served Mon-Fri)

Special Events: You are welcome to plan special parties (i.e. birthday, anniversary and family gatherings) at Fleck Community Center. Please make all arrangements through the Dining Services General Manager.

14. DISASTER PLAN

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Whenever possible the calling chain will be used to alert residents to potential danger in case of the

following: A. Hurricane/Floods: Weather conditions resulting in hurricanes and floods generally are accompanied by sufficient warning to permit evacuation. The Village at Luther Ridge works with local agencies to develop evacuation procedures and plans for Resident relocation, in advance of this type of disaster. B. Tornadoes: These events often take place with

very little warning. Residents are advised to remove themselves from any potential path of flying glass and to lie flat on the floor. C. Power Failure: Residents should maintain fresh batteries for several flashlights in the event of a power failure and should not rely on candles. Remain in your cottage and keep refrigerator door shut to conserve cool air until power is restored. If you need assistance you may contact the Inn by calling 264-5700 or 263-8750

The Village at Luther Ridge, in cooperation with state and local agencies, will attempt to offer assistance and instruction in the event of an external disaster. Residents are asked to follow instructions provided by state and local agencies in a safe and timely manner. 15. DRESS CODE

Residents are expected to wear appropriate attire when outside their home. 16. ELECTRICAL SERVICES Residents will need to initiate electrical services in their name as close as possible to their move-in date. This is done by

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calling West Penn Power –1-800-255-3443. Customer Service hours of operations are 7:00 AM to 6:00 PM, seven

days a week. In each room of the cottage, the light switch controls the upper half of each outlet in the room. It is suggested that lamps/lights be plugged into the upper half of the outlet and use the lower half for plugging in the TV, stereo, vacuum, etc. 17. EMERGENCY ALERT SYSTEMS

There are emergency alert systems that hook up directly to your phone on which you record an emergency message. The system can be programmed to call The Inn and play your message. A staff member responds immediately. The Village at Luther Ridge Buildings & Grounds Department will assist in programming the system and making the recording. For more information on where to acquire these units please call the Liaison Nurse.

18. EMERGENCY RESPONSE/NURSING VISITS THERE ARE TWO TYPES OF NURSING VISITS AVAILABLE TO THE RESIDENTIAL LIVING RESIDENTS OF THE VILLAGE AT LUTHER RIDGE.

1. Nursing visits requested by the resident. These

visits may be for, but are not limited to, the following:

FOR A MEDICAL EMERGENCY A. Airway, Breathing or Circulatory

Emergencies. FIRST, Activate the Emergency Medical System by dialing 911. Then call the Charge Nurse on duty at The Inn 264-5700.

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B. Falls resulting in injuries, other accidents or non-life threatening incidents: Call the

Charge Nurse on duty at 264-5700. You will receive a visit to assess your injury and assistance in arranging for a medical evaluation with your physician or at the emergency department of Chambersburg Hospital, if appropriate.

2. OR, when you have concerns or questions about

your health: call 267-1665 and ask for the Residential Living Liaison Nurse. Her hours are

Tuesday, Wednesday, Thursday 8:00 AM until 4:00 PM. A. To schedule an assessment appointment with

the Residential Living Liaison Nurse. B. To ask questions concerning diet,

medications, community resources, disease prevention and wellness topics.

C. To suggest ideas for wellness education that would benefit your friends and neighbors.

What can I expect from the Charge Nurse at THE INN if my doctor does not order Home Care following my hospitalization? A. After you notify the Charge Nurse that you are home

from the hospital, she will arrange for you to receive a phone call the next day and a visit, if needed; to be sure you are experiencing a normal recovery period.

B. If you develop sudden symptoms or problems once you

are at home, call the Charge Nurse on duty and a staff member will respond, as you have requested, by a visit in your home to assess your problem. They will then notify your physician, arrange for you to be seen by your doctor or assist in transfer to the Emergency Room, if necessary.

C. If the physician visit or ER visit results in another hospital admission, the Charge Nurse at THE INN or

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Residential Liaison Nurse will notify Lutheran Home Care & Hospice Inc. so that you will be visited by their

nurse representative while you are in the hospital. 19. FEES The monthly service fee covers services that help make living at The Village at Luther Ridge Retirement Community comfortable, secure, and carefree. Included in this fee are:

Property Taxes Insurance on Residential Living Unit (excluding insurance on contents of the Unit, for which

the Resident is responsible), Basic Expanded Cable Water and Sewer Garbage Collection Scheduled Transportation for local shopping and activities Snow Removal Maintenance of grounds Residential Living Unit Lawn Care Exterior window washing

Refurbishing of home as needed Sponsored social and recreational activities Administrative Services Patrolled Security Emergency and follow-up nursing visits Semi-annual nursing visits for assessment

The monthly service fee is set by the Board of Directors of SpiriTrust Lutheran of South Central Pennsylvania. It may be increased only once per year and only with the approval

of the Board with advance notice of 30 days to the Resident. Bills for monthly service fees will be delivered at the beginning of each month and will be due within ten days of receipt. The service fee can be paid directly to the Campus Receptionist at the Receptionist desk, the Finance Office, or by automatic monthly withdrawals from your banking account.

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A. Fees for Service: Other fees may be included on

your Monthly Statement for items such as, meals from The Inn Dining Room, hair care services, housekeeping, nursing visits for treatment, door key replacement, handyman fees, transportation fees, equipment and installation as requested and approved by the Resident.

Services are scheduled as staffing allows and are

subject to an additional charge according to the fee schedule. Fee for service charges are not covered by the monthly service fee. A fee schedule is provided to each

resident upon admission and 30 days prior to any change in services or charges. 20. FIRE SAFETY PROCEDURES IN CASE OF FIRE *Leave cottage immediately *Call 911 from a neighbor’s phone *Notify The Inn (264-5700)

If you are alerted by the smoke alarm, but there is no evidence of smoke or flame in your cottage, check with the other neighbors in your section. If no evidence of fire is found and the smoke alarm continues to sound, call The Inn. Give name, address number and identify the problem. A. Fire Extinguishers are located in each cottage. Residents should acquaint themselves with the location of

the extinguisher and review the instructions that appear on the extinguisher. This will also be reviewed with the Resident during the Buildings & Grounds Orientation Visit. B. Smoke Detectors are located in each cottage, but are also connected, in some instances, to the other units in your section (Esther Circle, Phase II only). Therefore, if one smoke alarm sounds, all the smoke alarms in your

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connecting section will sound. They are electrical with battery backup and you must not disconnect or disable your

smoke detectors in any way. Because of their sensitivity, please use exhaust fans when cooking. The safety of all Residents is at stake. C. Kitchen Safety: The kitchen is a high danger zone for fire, so Residents are cautioned to be extra careful when cooking in the kitchen. The following safety precautions should be observed: *Never leave food unattended on the stove or in the oven.

*Never cook with loose, dangling sleeves. Robes and loose-fitting garments ignite easily.

*Grease from cooking surfaces should be cleaned regularly so that it does not accumulate and provide fuel for fire.

*Nothing should be stored on the top of the stove or in the oven. If fire breaks out in a pan while

cooking, a lid should be put on the pan. Turn off stove! *Keep baking soda or fire extinguisher handy for kitchen fires. D. Flammable Materials: Residents may not store combustible materials, including gas, kerosene, propane, and oil-soaked rags in the units. Residents who have special needs for these materials should contact the Director of

Buildings & Grounds for proper storage and disposal instructions. If a small fire cannot be extinguished immediately, leave your cottage and then call 911. 21. GARDENS (SEE LANDSCAPING)

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22. GIFTS AND GRATUITIES Employees of The Village at Luther Ridge are not permitted to accept gifts or gratuities from any Resident. At holidays, food items may be placed in the staff lounge for all staff to enjoy. 23. GUESTS

Your cottage is your home. You may have guests in your cottage at anytime, including overnight guests. However, overnight guests are limited to two weeks per visit. Please contact the Executive Director to request a modification of this rule. Exceptional situations will be reviewed on an individual basis. Such exceptions would include guests staying in your home during your absence.

24. HEALTH SERVICES Residential Living Residents are responsible for the management of their health and wellness. This would include, for example: securing a primary care physician and other appropriate health care providers, scheduling medical appointments, obtaining and managing medications, and following prescribed treatment plans. The Village at Luther Ridge will provide certain supportive

services in assisting Residential Living Residents in the management of their health and wellness: A. Nursing Services: State regulations prohibit our nursing staff from performing hands-on care to the Residential Living community; however, the following services can be provided:

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Emergency Care - The nursing staff will respond to a phone call alerting them to a life threatening or critical

condition requiring prompt medical attention. Call 264-5700 and the nursing staff will make a medical assessment of your condition, contact your physician or request emergency services if necessary. Always remember to CALL 911 FIRST IN AN EMERGENCY. Emergency Information - Information given at admission will be placed in each Resident’s file so that it is accessible to emergency response personnel. Residents are urged to update this information as changes occur if other

than at your six month assessment. If The Village at Luther Ridge has not received information from a Resident about personal preferences or if your condition requires immediate treatment, staff will call an ambulance to transport you to the nearest appropriate and available heath care facility. “Vial of Life” Program information will need to be updated after each hospital admission. Routine Visits - The Residential Living Liaison Nurse is a professional nurse employed by The Village at

Luther Ridge. She is scheduled to spend approximately three days a week addressing health care issues with the Residential Living Residents. Upon admission, the Residential Living Liaison Nurse will visit each Resident and will subsequently schedule routine visits to update information, make assessments and give resource referral information. The Residential Living Liaison Nurse also assists with the education and promotion of wellness and independence of the Residential Living Community. Call Fleck Community Center 267-1665 to contact the

Residential Living Liaison Nurse. B. Podiatry Services: Residential Living Residents who require podiatry services may choose a podiatrist in the community or may be seen by the podiatrist who is regularly scheduled at The Inn. Residents who wish to utilize the on-campus services should contact the Liaison Nurse at Fleck Community Center.

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C. Rehabilitation Services: If a Resident requires

in-home therapy services, contact the Liaison Nurse or Executive Director for referral to Lutheran Home Care & Hospice Inc. D. Community and Supportive Services: The Liaison Nurse provides resource and referral information when a Resident needs to access support services on campus or in the community.

E. Health and Wellness Services: The Executive

Director and the Liaison Nurse work cooperatively to bring important health, wellness, safety and medical management information to the Residential Living Residents through a variety of forums. If you have any suggestions for a topic, please contact the Liaison Nurse.

F. Home Care Services: Various home care agencies,

including Lutheran Home Care & Hospice Inc. offer nursing, home health aide, and homemaker services on a fee for service basis. A request for in-home care can be made by

your doctor, hospital discharge planner, social worker, The Village at Luther Ridge staff, you or your family members. The Liaison Nurse can answer questions and assist residents with obtaining referrals for their home care needs.

G. Flu Shots: The Residential Living Liaison Nurse will arrange an annual flu shot clinic for residents. There is a charge for flu shots. The cost is identified on the schedule of charges. The schedule of charges is distributed at the beginning of each new year. A signed script from your Doctor

is REQUIRED. A notice will be sent to each resident prior to the clinic. This notice will indicate the following:

1. Time 2. Place 3. Sign-up procedures 4. What to bring to the clinic

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H. Blood Pressure Screening /Other Diagnostic

Services: These services are available to the Residents of The Village at Luther Ridge anytime during the following hours:

Fleck Center Tuesday, Wednesday, Thursday, 8:00 a.m. – 4:00 p.m. If under Doctor script for BP, contact Liaison Nurse to set up a schedule.

I. Injuries on Campus: Please report any injuries,

whether to yourself or a guest, to the Charge Nurse as soon as

possible.

J. Wellness/Fitness Room: Our Wellness/Fitness Room at Fleck Community Center is equipped with aerobic & weight training equipment. You are welcome to use this equipment: however, you must first present a signed script from your doctor or a letter of permission on letterhead. Then you will go through a short training program. K. Respite or “Guest Room” at The Inn: Call

264-5700 and ask the Charge Nurse to assist you with your transfer. Whether it is day or night, we can accommodate your needs. Don’t forget this option if you are in need of a “recovery place” following simple surgical procedures, eye surgery or during a short illness. Good food and TLC help you to recover more quickly! 25. HEAT/AIR CONDITIONING

Each cottage is equipped with electric or gas heat (Esther Circle, Phase II) and central air conditioning that can be controlled by the Resident. Heating and air conditioning costs are not included in your monthly service fee; Residents pay these charges themselves. The electric heating system is equipped with individual room climate controls - a thermostat is located in each room of

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the cottage. The gas-heated units (Phase II) have only one centrally located thermostat. The central air conditioning is

controlled by one thermostat in the hallway. Residents will be instructed as to the proper use of the thermostats during the Maintenance Orientation Visit. Portable heaters of any kind are not allowed in the cottage. If your heating or air conditioning does not appear to be working properly, notify the Buildings & Grounds Department.

26. HOSPITAL ADMISSION AND DISCHARGE If your physician schedules you for a surgical procedure or if you are hospitalized, please notify the Residential Living Liaison Nurse as soon as you have been confirmed for admission to the hospital or a surgical procedure. A form has been created for this purpose and is located by the Residential Living mail slots in Fleck Community Center. (Appendix E)

1. If your Physician requires you to be “homebound” due to a serious illness or program of rehabilitation, your physician should order Home Care Visits, that are provided by the Home Care Staff through Lutheran Home Care & Hospice Inc. here on our campus. If you need intermittent or daily visits for dressing changes, wound care, catheter care, medication teaching or monitoring, the services of a licensed Home Care Agency must be utilized and these services are covered by Insurance or Medicare if ordered by a physician and the “homebound” criteria is met. THE

RESPONSE SYSTEM, PROVIDED BY THE CHARGE NURSE AT THE INN, IS NOT APPROPRIATE FOR POST-SURGICAL HOME CARE.

2. Nursing visits requested by a Physician. These visits are classified as skilled nursing visits and require that the client be “homebound” (not able to leave your home for any reason except a doctor’s appointment).

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Each resident is admitted as a client to Lutheran Home Care & Hospice Inc., and charges for each nursing visit

are billed to Medicare and/or any health care insurance carried by the resident. A request for this service must by made by your physician directly to Lutheran Home Care & Hospice, Inc.

When a Residential Living Resident is admitted to the hospital, the Resident or a family member is asked to inform the Liaison Nurse or Charge Nurse at The Inn. When discharged from the hospital back to your

cottage notify the Charge Nurse upon your return. The Residential Living Liaison Nurse and/or Charge Nurse will contact you for a follow-up needs assessment and to make additional referrals if required. Residents or their family members are responsible for making transportation arrangements for scheduled hospital admissions and discharges, however, The Village at Luther Ridge will provide this service if necessary. If you are being

discharged from the EMERGENCY ROOM and have no one available to provide transportation, instruct the hospital staff to call The Inn at The Village at Luther Ridge. Every attempt will be made to secure a driver. A The Village at Luther Ridge staff person will call the hospital emergency room to confirm the availability of a driver and their approximate arrival time. 27. HOUSEKEEPING

Residents are responsible for keeping their cottage clean and free of obnoxious odors (with the exception of temporary cooking odors), rodents, and insect infestation. Fee for service hourly housekeeping services are available through The Village at Luther Ridge by contacting The Inn. The hourly rate is available on the annual schedule of charges. Residents may elect to privately

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employ a housekeeper. There are also commercial maid services available in the Chambersburg area.

Residents are responsible for purchasing replacement light bulbs. Residents who have a medical condition requiring the use of syringes, lancets, or any other medical supplies that could be contaminated are required to dispose of these items in a closed, “sharps container”, which can be purchased at your pharmacy, or by contacting the Residential Living Liaison

Nurse. Notify the receptionist at The Inn for hazardous waste pick up. 28. INSPECTIONS Cottage inspections will be conducted at move-in, move-out, annually, and intermittently as needed. Residents have a responsibility to cooperate with The Village at Luther Ridge staff on inspections and to

provide access when needed. A. Move-in: An inspection will be conducted jointly with the Director of Buildings & Grounds, Executive Director, Director of Sales & Marketing and the Resident before the Resident takes possession of the cottage. Also, a member of the Buildings & Grounds staff will conduct a Maintenance orientation visit on move-in day. B. Move-out: An inspection will be done by the

Director of Buildings & Grounds to assess damages normal wear and tear when the Resident vacates the cottage. A copy of the move-out inspection report, or list of damages, will be provided to the Resident. C. Annual: As part of the Preventative Maintenance Program an inspection and routine maintenance will be conducted in each cottage. Residents will be informed in

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advance indicating when your cottage will be serviced. If the date chosen for the inspection is not convenient for the

Resident, the Resident should contact the Buildings & Grounds department to identify a mutually convenient date or the Buildings & Grounds Department can inspect while you are not at home. D. Intermittent: Inspections may be conducted on evidence of strong odors emanating from a cottage (other than temporary cooking odors), evidence of rodent or insect infestation, or other cues that signal unsanitary or unsafe conditions.

E. Damages and repairs: Damages, other than normal wear and tear, are the responsibility of the Resident. Damages or unsafe or unsanitary conditions identified during inspections must be corrected within an established period of time. A follow-up inspection will be conducted. If corrections are not completed, The Village at Luther Ridge will initiate further action in accordance with the Articles of the Prepaid Rental Agreement.

29. INSURANCE The Village at Luther Ridge does not guarantee the safety of or insure the personal belongings or furnishings of Residents. Residents should obtain their own insurance on the contents of their cottage, items in storage and personal liability. Renter’s insurance should include at least the following minimum requirements: $300,000 personal liability protection

$ 25,000 personal property protection Residents are responsible for reviewing their coverage with their insurance company. Please submit a copy of your insurance coverage for your file to the receptionist at The Inn. It is imperative that any changes, additions or deletions in insurance coverage be reported immediately.

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30. KEYS Each cottage has two door keys and two mailbox keys that are provided by the Buildings & Grounds Department. Residents who lose keys may contact the Buildings & Grounds Department for replacements. One key card for Fleck Community Center will be given to you on move-in day. Contact Recreation Director if replacement is needed. There is a key replacement charge.

Residents who lock themselves out of their cottage may come to the Receptionist Desk, during normal working hours or the Charge Nurse on duty after hours for a key. Please remember to return the key. All keys, including duplicates must be returned to the facility upon move-out. 31. LANDSCAPING/LAWN CARE

The land surrounding the cottages belongs to the community and not to any individual. Trees and shrubbery are the property and responsibility of The Village at Luther Ridge. It is the community policy that trees and shrubs may be planted or removed only with the written permission of the Director of Buildings & Grounds. All trees and shrubs planted by individuals must be planted by a nursery. The Buildings & Grounds Department is responsible for weeding and mulching planting areas. Please do not trim

any bushes or shrubs that have been provided by SPIRITRUST LUTHERAN. If you feel that a tree or shrub needs attention, please contact the Buildings & Grounds Department by submitting a maintenance request form. They will be trimmed and removed according to the maintenance schedule.

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Residents are welcome to plant flowers in the mulched areas around their cottage; however, these areas must be

maintained by the resident. The Buildings & Grounds Department is not responsible for grooming your flowerbeds. Fall lawn debris can be bagged and a work order put in for pick up. For those Residents who wish to have a vegetable garden, the Buildings & Grounds Department has provided you with a large area on campus that will be divided among those interested in gardening. The Buildings & Grounds Department plows the garden in the Spring and Fall. You

will be responsible for planting, proper care and maintenance of the garden, including the removal of dead plants at the end of the season. The Activity Department provides garden hoses and some tools. The garden shed will be open all season long for your convenience then locked during the winter months. Lawn Care will be provided solely by The Village at Luther Ridge. Individuals may not contract with outside lawn care services. The Director of Buildings & Grounds controls the

schedule for grass cutting. It may be necessary to vary the schedule due to weather conditions. We are contracted with an outside service for four applications of fertilizer and weed control per year. Residents are not permitted to apply any additional fertilizer. 32. LIBRARY There are two libraries available for those interested.

Books, videos and audiotapes can be signed out from the Inn library. The Fleck Center library has the same items available along with two computer stations. One computer allows residents access to the internet. We ask that you do not allow guests to use the computers. 33. LIVE-IN ATTENDANT

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The Village at Luther Ridge must be notified if Residents

employ a live-in attendant or aide. Attendants are permitted under the following circumstances: *The aide or attendant must be essential to the Resident’s care and well-being. *The aide must not be obligated for the individual’s financial support. *The aide would not be living in the unit except

to provide supportive services *The aide qualifies for occupancy only as long as the individual needing supportive services does, and may not qualify for continued occupancy. Residents who employ a live-in attendant must sign an addendum to the Pre-paid Rental Agreement that: *Identifies the attendant by name

*Clarifies that the attendant has no right to occupy the unit except as a caretaker of the Resident, even if the attendant is a relative.

*Specifies that The Village at Luther Ridge has the right to require that the attendant be dismissed for violating the Rules and Regulations of The Village at Luther Ridge.

The Village at Luther Ridge reserves the right to check the references of live-in attendants and refuse to permit a live-in attendant to reside in a cottage if there is reason to believe that the attendant will violate the Rules and Regulations of the Community. CONTACT THE RESIDENTIAL LIVING LIAISON NURSE PRIOR TO MAKING ARRANGEMENTS FOR A LIVE-IN ATTENDANT.

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34. LOCKS

Residents may not change the locks at any time. Contact the Director of Buildings & Grounds if you have any questions or concerns.

Locks will be changed at the discretion of The Village at Luther Ridge upon the death of the last occupant of the unit, but no

later than thirty days from the relinquishment date. 35. LOST AND FOUND

Articles that are found on The Village at Luther Ridge Campus should be brought to the Inn Reception Desk. Lost articles may be claimed there between 8:30 AM and 4:30 PM, Monday-Friday.

36. MAIL SERVICE AND DELIVERY

Residential Living Resident mailboxes are supplied by the U.S. Postal Service and are located in a group unit within reasonable proximity of your cottage. The box number will be assigned to you at move-in. The postal carrier will raise red flag on mailbox unit after delivering the mail. The night security guard will put the red flag down.

Chambersburg Post Office Phone: 263-8581 Hours: 8:30 AM to 5:00 PM Monday - Friday 9:00 AM to 12:00 Noon Saturday Residents are responsible for notifying the Post Office when you move in, when you will be away for an extended period of time, and when you move out. Changes of address forms are located at the Post Office.

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37. MAINTENANCE It is the goal of the Buildings & Grounds Department to provide prompt and effective response to your maintenance needs. In order to accomplish this goal it is necessary to have a standardized method for communicating needs and a system for prioritizing requests. Residents should report maintenance needs as follows:

A. Emergency Repairs: Call The Inn at 264-5700 twenty-four hours a day. Give your name, address and identify the problem. The Buildings & Grounds staff will be notified. (Some examples of emergency repairs are - no electricity, broken water line, no heat, etc.) Supervisory staff or their designated personnel may enter any home for the purpose of investigating/repairing suspected emergency maintenance problems, or for any

reasons that concern the safety of the Resident. The occupant of the home will be notified, if possible, in advance of this visit and all staff will knock, or use bell when arriving at the residence. B. Non-Emergency Maintenance: A work order should be submitted to the Buildings & Grounds Department. If you are ill and unable to bring your work order to Fleck Community Center or The Inn, you may call and the Receptionist will complete the work order for you.

(Some examples of Non-Emergency Maintenance - Leaking faucet, weather stripping toilet, etc.) C. Routine Maintenance: These services will be scheduled at the discretion of the Director of Buildings & Grounds. (Some examples of Routine Maintenance are - Lawn mowing, mulching, shrubbery trimming, etc.)

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D. Personal Work: Submit a work order to the Buildings & Grounds Department. (Examples of Personal

Work - Hang pictures, install blinds, etc.) There may be cost for this personal work. Refer to Handy Man fee on Schedule of Charges. Work order forms will be provided to each Resident upon move in. Additional forms are available at the bookshelves at Fleck Community Center where the message slots are located. E. Preventative Maintenance Program: The

Buildings & Grounds Staff will routinely check equipment and appliances in your cottage. You will be notified by phone and an appointment will be made indicating when your cottage will be serviced. Preventative Maintenance should include but is not limited to:

*Air Conditioners - Remove any covers, replace filters, clean and check controls and operations.

*Electrical - Check all circuit breakers, switches and outlets.

*Hot Water Heaters - Flush out approximately five (5) gallons of water and check operation. *Plumbing - Check all faucets and drains, check operation of commode. *Rain Gutters - Clean out, check for leaks. *Range - Check operation of heating elements.

*Range Hood Ventilators - Check operation and clean filters. *Refrigerator - Inspection of door gasket, temperature control check, clean and vacuum coils and condenser.

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*Smoke Detectors - Vacuum out, dust and test batteries.

*Carbon Monoxide Detectors - Vacuum out, dust and test batteries

*Windows/Doors/Screens - Check doors, windows and screens. Check all latches, locks and tracks. Residents must give the Buildings & Grounds Department prompt notice of any defects in the plumbing, fixtures, appliances, heating and cooling

systems or any other part of the cottage. All repair work in the cottage will be done by the Buildings & Grounds Department or by a pre-approved contractor selected by the Director of Buildings & Grounds. Repairs required because of carelessness or neglect of the cottage by the resident will be made by the Buildings & Grounds Department but any costs incurred will be the Resident’s responsibility.

38. MEDICAL APPOINTMENTS (SEE TRANSPORTATION) 39. MOTORIZED VEHICLES/SCOOTERS

*Administration must be notified when someone has purchased a golf cart for use on campus. *Only electric golf carts will be permitted.

*Visitors may drive, but must be 18 years of age or older, unless accompanied by the owner. *Golf carts must have lights and lights should be used after dark and during rain. *All traffic laws must be obeyed (stop signs and speed limits).

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*Golf carts are permitted to pull onto grass if needed.

*Parking for golf carts should be in a parking space or along grass areas of parking lots. SCOOTERS- Must be operated in a safe manner. If it is determined that a resident using a scooter presents a safety hazard to themselves or others or causes damage to Community property while operating such device; an evaluation by their primary care physician will be required for continued use.

40. MOVE-IN PROCEDURE Prior to move-in or at move-in Residents will be provided with a packet of information which will include this handbook, a change of address kit and a number of helpful brochures regarding important community services. A Good Neighbor from the Community will be assigned to you to answer questions and welcome you to your new home.

A. Paperwork: All forms, including the Prepaid

Rental Agreement will be completed and signed before move-in. B. Inspection: An inspection will be conducted jointly with the Director of Sales & Marketing and the Resident prior to taking possession of the cottage. C. Move-in: Residents are responsible for providing

the personnel to move furnishings into their cottage. (Buildings & Grounds staff will remove unwanted packing boxes on request.)

D. Orientation: Shortly after move-in, Residents will receive orientation visits from the Buildings & Grounds staff and all other department supervisors.

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41. MOVE-OUT PROCEDURE Residents should refer to their Prepaid Rental Agreement for the requirements for termination of the Agreement. If move-out is supervised by the Resident, all keys to the cottage and garage door openers, owner’s manual and Fleck Community Center key card will be returned to the Administrative Offices by the termination date.

If move-out is the responsibility of someone other than the Resident, The Village at Luther Ridge reserves the right to limit access to the cottage. An inspection will be conducted to assess damages beyond normal wear and tear when a Resident vacates a cottage. As stipulated in the Prepaid Rental Agreement the Resident is responsible for any extra ordinary expenses, beyond normal wear and tear, to restore the unit to the same

condition as originally leased. 42. NEWSLETTER The Village at Luther Ridge residents publish a bi-monthly newsletter called the Luther Link that is delivered in your message slot at Fleck Community Center. This newsletter contains articles about health issues, write-ups about residents, educational material, and information about

what’s going on in Personal Care. Residents who wish to have an item, such as an article or story printed in the newsletter, should place it in the message slot for Recreation Coordinator at Fleck Community Center.

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Thank you notes and acknowledgements should be placed on the bulletin board across from message slots at Fleck

Community Center. 43. NEWSPAPER DELIVERY To subscribe to the USA Today and/or Public Opinion, this is the local paper, call: 264-6164. Home delivery is provided. To subscribe to the Harrisburg Patriot News call: 255-8150. The Patriot does print a Sunday paper. Home delivery is

provided for Sunday only. The USA Today is delivered to The Inn and placed in the Library daily and the Sunday Washington Post is also delivered and placed there for your reading pleasure. Please do not remove these papers from the Library. 44. NURSING (SEE HEALTH SERVICES)

45. OXYGEN For safety reasons, Residents who use liquid oxygen systems must notify the Liaison Nurse and post a notice on the outside of both front and back doors to the cottage. Residents are responsible for ensuring that their use of oxygen complies with all state and local health regulations and must exhibit a continued ability to manage their oxygen safely.

Oxygen tanks full or empty must be stored in the Resident’s cottage away from fire, flame and heat. Residents should arrange to have empty tanks picked up in a timely fashion. 46. PARKING

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Parking spaces are available near cottages. One parking space is designated for each cottage, with additional visitor

parking available. Residents should park in the space assigned to their cottage. If guests are visiting overnight, a Guest Parking Card must be hung on the rear view mirror of the car. Overnight guests are not permitted to keep campers, trailers, etc. on campus. No resident owned tent campers, camping trailers or 20 foot or larger motor homes are permitted on campus except 24 hours before a trip for loading and preparation and 24 hours following your return for unloading and

cleaning. No residents or guests are permitted to park pull-behind trailers (i.e. flatbed, horse, boxed, etc.) on campus overnight. Residents who own recreational vehicles must make arrangements to store such vehicles off campus. Residents should be aware of safety precautions at all times. Keys should always be removed from vehicles and vehicles should be locked. Residents should have their cottage keys

out and ready to insert in the door before they leave the vehicle. 47. PEST CONTROL Residents are expected to perform the routine housekeeping necessary to keep their cottage as pest-free as possible. Residents should notify the Buildings & Grounds Department if they have a pest control problem.

48. PETS Residential Living Residents may have a pet in their cottage under the conditions of the following pet policy:

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A. Definition: For the purposes of these pet policies, “pet” is defined as domesticated small animals

traditionally kept in the home for pleasure. “Pet” is understood to be limited to dogs, litter box trained cats, birds, small caged rodents (i.e., hamsters, gerbils guinea pigs, rabbits), fish and turtles. Except where otherwise indicated, these rules apply principally to dogs and cats.

B. Pet Deposit: a one-time pet deposit will be levied

for each dog and cat in your home. C. Pre-Approval: The Village at Luther Ridge

Retirement Community must be provided with the following information at the time the permission to have a pet is requested:

Name, Address and phone number of pet’s local Veterinarian

Veterinarian’s certificate that the pet is in good health, with all necessary inoculation and booster shots and is spayed or neutered in appropriate

cases.

Verification as to type and size of pet and Resident’s ability to control the pet. D. License and Tags: Every pet must wear the appropriate local animal license, a valid rabies tag, and a tag bearing the owner’s name, address, and phone number. All licenses and tags must be current.

E. Registration: Every dog and cat must be registered with the management prior to admission and annually thereafter. Proof of current license and inoculations will be required. Pet registration forms may be obtained from the Director of Sales & Marketing or Executive Director.

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F. Alternate Caregiver: The pet owner must supply The Village at Luther Ridge with the names of two persons

who are willing to assume immediate responsibility for the pet in case of an emergency. The names, addresses and phone numbers of the alternate caregivers will be required on the pet registration form. It is the responsibility of the pet owner to inform the Executive Director of any changes in alternate caregiver information. All pet caregiver services are at the expense of the Resident. G. Sanitation: Dogs and cats are required to be “house-broken”. Cats must be litter box-trained, and dogs

must be able to exercise outside the building. Resident dog owners will be responsible for the immediate cleanup of feces after the exercise of their dog. Cat owners will be responsible for changing litter boxes at least twice weekly. All pet wastes must be bagged and securely tied before disposal. Residential Living Residents must exhibit a continual ability to care for their pet in a safe and sanitary manner. H. Leashes: Dogs and cats shall be on hand-held

leashes at all times outside the confines of the pet owner’s cottage and while on the property of this facility. No pets will be allowed to be tied to a lead anywhere on the grounds of this Campus. I. Courtesy: Residents should exercise common courtesy to other Residents and staff in dealing with their pets, recognizing that some people will find pets threatening. Residents are responsible for controlling their pets at all times.

49. RECREATIONAL ACTIVITIES Numerous Residential Living activities and outings are scheduled each month. These include weekly grocery shopping, bible study, exercise groups, travel and current popular video viewing, covered dish suppers, annual events

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and various forms of entertainment. Off campus outings include mall shopping, breakfast and lunch trips, dinner

theaters, historic tours, and performing arts events. All activities are announced in the weekly announcements that are placed in your message slots at Fleck Community Center. Reservations for various activities and outings are made by signing up on the bulletin board or handing in reservation forms. When transportation is provided for trips, the bus will pick at the Fleck Center. The bus will leave the Fleck Center at the

time published on activity schedule. 50. RELIGIOUS SERVICES Word, Prayer and Praise services are held every Thursday in the Chapel of The Inn. Pastors of all denominations from area churches conduct the weekly worship service. Sunday Evening Communion Services are held at The Inn with our Chaplain officiating.

Bible Study is usually held on the second and fourth Thursday at Fleck Community Center. Residents either bring their lunch or buy from the Deli. The Village at Luther Ridge employs a part-time Chaplain at The Inn. The Chaplain serves as a liaison with area congregations and could be available to provide on-site pastoral ministry to the Residential Living Residents. Contact the Executive Director if you need to contact the

Chaplain. 51. RESIDENTIAL LIVING COUNCIL There is a Residential Living Council that meets monthly to discuss and take action on matters directly related to the interest and well-being of the Residents of the Residential

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Living community. The Council consists of three (3) elected officers and one (1) representative from each cottage Phase

within the community. All Residential Living Residents are eligible to hold Officer or Representative positions on the Council. Resident Association meetings are held quarterly the first Wednesday of the month. All residents are encouraged to attend. Minutes are recorded and will be distributed in resident message slots. The Executive Director and Department Supervisors meet

with residents monthly at a Town Hall Meeting. These meetings are another opportunity to enhance resident and management communications. The meetings are held at the Fleck Center, The Inn, and Manor on a rotating basis. All residents are encouraged to attend. 52. SECURITY Residential Living Residents are asked to comply with

security measures to help enhance a secure environment: A. Cottages: It is advisable to keep doors locked at all times. Remember to always lock your doors (both front and back) whenever you leave your home. Turn outside lights on before leaving if you will be returning after dark. Do not allow anyone you do not know to enter your cottage. Do not lock screen doors or storm doors. B. Parking Lots: Keys should be removed from

vehicles and vehicles should be locked. Residents should have their cottage keys out and ready to insert in the door before they leave their vehicle. A small flashlight attached to your key chain to help locate the lock after dark is recommended.

C. The Inn Entrances: The Main Entrance of The Inn at The Village at Luther Ridge will be open during

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business hours; Monday through Friday from 8:30 am to 4:30 pm. Side entrances are open daily and are locked in

the evening. Doorbells are available for your use, if the doors are locked. D. Prowlers/Strangers: After 4:00 PM we have a Security guard on campus and you may call 264-5700 if you feel uncomfortable about a situation. Give your name and complete address and identify the problem. Please report any strangers or unauthorized solicitors on campus to the Buildings & Grounds Department during normal business hours. In case of a serious situation call 911.

E. Scams: Any Resident who has been contacted personally or by telephone by individuals who are soliciting money should contact the Executive Director if the Resident feels that there is anything suspicious about the contact. 53. SHOPPING (SEE TRANSPORTATION)

54. SMOKING The Village at Luther Ridge is a smoke-free community. Residents as well as employees, visitors and guests are prohibited from smoking anywhere on campus property, which not only includes the Residential Living Unit, but also includes the personal care center and Fleck Center, as well as common areas within the Community. If you observe anyone smoking on campus property, please report it to the Executive Director/designee immediately.

55. SNOW REMOVAL Snow removal will begin as soon as the Director of Buildings & Grounds deems it necessary. If possible please remove any doormats from the walkways prior to a snowstorm. Snow blowers are often used to clear walkways and the

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doormats become entangled in the blowers, causing damage to the equipment and the doormats. Salting is done by the

Buildings & Grounds Staff. If you would like your parking space cleared, please move your vehicle when the Buildings & Grounds staff is clearing snow in your area. Residents and staff are responsible for snow removal from their personal vehicles.

1. The main roads along with the parking areas leading to The Inn and Lutheran Home Care Services will be plowed first.

2. All other roads leading to the cottages.

3. When the storm is over resident driveways and sidewalks will be cleaned.

56. SOLICITING/SALES Solicitors are not permitted on our campus. If anyone approaches you please call The Inn. Give your name and

address and identify the problem. Do not allow anyone that you do not know, to enter your cottage. Report any suspicious situations to The Inn immediately. No political signs or business are permitted. 57. TELEPHONE SERVICE To have telephone service installed, call 1-800-829-8009.

For repairs phone 1-800-366-8204

58. TERMINATION The Prepaid Rental Agreement may be terminated by the Resident or by SpiriTrust Lutheran. The conditions of

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termination are specified in the Articles of the Prepaid Rental Agreement.

59. TRANSPORTATION The Village at Luther Ridge staff provides transportation to the Residential Living Residents for the following situations:

A. Medical Appointments: 1. When you need to request transportation for

a medical appointment we must have three

days’ notice (72 hours) prior to the appointment.

2. In case of an “emergency medical visit”

we will always make an exception using a staff person to see that residents are accommodated. Please give us as much time to make arrangements as possible.

3. There is a fee for medical transportation for

trips exceeding 25 miles round trip. (Subject to the availability of staff) The fees can be found on the SPIRITRUST LUTHERAN Schedule of Charges.

B. Grocery Shopping: There is once- a-week transportation available. See activity schedule. Please sign up on the bulletin board. C. Activities: Will be planned on a monthly basis by a

committee of The Village at Luther Ridge residents and staff. Calendars will be distributed as soon as all arrangements for activities have been completed. There will be special sign-up sheets for various activities (i.e. bus trips, etc.) placed on the bulletin board in Fleck Community Center. Sign-up is on a first come first serve basis.

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Some events must be reserved and prepaid ahead of time.

These will be publicized either as a special memo placed in your message slot at Fleck Community Center or published in the weekly announcements. You will be asked to fill out a form and hand it into the Recreation Coordinator, along with payment, to secure your reservation. MAKE SURE YOU MEET THE DEADLINE. If a Resident has any transportation concerns call the Executive Director.

60. TRASH DISPOSAL / RECYCLABLE COLLECTION 1. Waste Management picks up trash every Thursday. If a

holiday falls on a day prior to Thursday, there will be a 1 day delay.

Please use regular garbage bags as opposed to the plastic grocery bags. Bags must be tied or knotted securely to prevent garbage from falling out.

Residents who have a medical condition requiring the use of syringes, lancets, or any other medical supplies that could be contaminated are required to dispose of these items in a closed, “sharps container”, which can be purchased at your pharmacy, or by contacting the Residential Living Wellness Nurse. Please call the office for hazardous waste pickup. 2. In order to comply with Greene Township regulations, residents are required to participate in the recycling

process. A bin will be furnished to each household for all recyclable items. The material to be recycled will be picked up every other Wednesday (the schedule will be on your monthly calendar) and should be placed at the end of your driveway. Recyclables should be emptied, rinsed, and crushed (except glass items). Items to be collected are:

A. Aluminum, bi-metal, steel & tin cans (i.e., soup, vegetable, soda cans, etc.)

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B. Glass bottles & jars without lids- lids go in the

regular trash. These include soda bottles, mayonnaise jars, canning jars, etc. (clear, green, brown) No blue glass please. C. Plastic containers #1 through #7 (no lids on plastics). These include 2 liter soda bottles, milk and water jugs, or containers. D. Newspaper should be bundled and tied with string or twine (no more than 40 pounds per

bundle), or placed in a brown paper bag. NOT in a plastic bag. Magazine, junk mail, printer paper, and phone books no more than 1 ½ inches thick can also be placed in with newspapers.

Residents may use the dumpsters marked "cardboard only" located outside the Home Care building (along Route 997), outside the kitchen at the Inn or Fleck Community Center to dispose of bundled large cardboard containers and newspapers.

61. UTILITIES (SEE ELECTRICAL, TELEPHONE, CABLE) 62. VEHICLES All vehicles must be in working order, registered, and have current licenses to operate under state and local law.

Pennsylvania requires registration of vehicles and application for a Pennsylvania driver’s license within sixty (60) days of residency. All vehicles must be insured by Residents at least at the state minimum amounts. The Village at Luther Ridge does not assume responsibility for the safety of Resident vehicles

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and does not carry any insurance on Resident vehicles for loss, theft, or damages.

Vehicles must be operated in a safe manner on the campus at all times. Traffic pattern signs and speed limits are to be followed. Vehicles are not allowed to pass stopped buses loading and unloading residents. Always be aware of pedestrians, as there are many “walkers” on our campus. It is the responsibility of every driver to operate his or her vehicle lawfully and safely. 63. VOLUNTEER OPPORTUNITIES

Volunteers are very special friends to the Residents of The Village at Luther Ridge. They are compassionate, dependable people who want to share some of their time. As a volunteer you may choose from a variety of positions. We can accommodate your schedule and the amount of time you have to share. An orientation and training program is provided to help you feel comfortable and confident. We welcome you to join our group of special friends. If you are interested, please call the Volunteer Coordinator at The Inn

during regular business hours. 64. VOTER REGISTRATION For purposes of voter registration, cottages are located in Greene Township. Voter registration materials will be included with your admission materials. Voting site is the Mt. Pleasant United Brethren Church located at 2509 Black Gap Rd.

Residential Living Handbook Revised 5/15