resilience coaching for leaders - wmcmp conference 2019 · sally sheen, fcipd, msc leadership, dip...
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Resilience Coaching for
LeadersSally Sheen, FCIPD, MSc Leadership, Dip Coaching,
MISMA, MPSA
© Sally Sheen, Success Through Change Ltd
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Sally Sheen, FCIPD, MSc Leadership, Dip Coaching
• Executive Coach specialising in leadership and personal resilience.
• Trustee of the International Stress Management Association.
• HR and Organisational Development Consultant and speaker specialising leadership, culture change and workforce resilience.
• Leadership experience in CE, Director and non-executive director roles in public, private and third sector
• Developed the “Inside-out Resilience Model” for future proofing organisations and addressing individual Stress and Burnout
Fellow Chartered Institute of Personnel and Development; Member of the Stress Management Association; Member of Association for Coaching; Member of the Professional Speakers Association.
© Sally Sheen, Success Through Change Ltd
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Aims
What resilience is
The resilience challenge for leaders
Research: Personal resilience within leadership roles
Resilience coaching for leaders
© Sally Sheen, Success Through Change Ltd
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Why Leadership Resilience?
“Resilience may be the new criterion for professional advancement. In the current world of economic uncertainty and intense competitiveness, organisations that instill resilience in their up-and-coming leaders will have a clear advantage.”
Accenture
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Navigating life’s rapids
© Sally Sheen, Success Through Change Ltd
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Adversity
Adapt with Loss
DysfunctionalAdaptation
Grow
Navigating
Life’s Rapids
Resilience Process
Bounce Back
© Sally Sheen, Success Through Change Ltd
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Leader’s Adaptive Challenge
EXTERNAL OPERATING ENVIRONMENT
ORGANISATIONAL TRANSFORMATION AND
CHANGE
OWN TRANSFORMATIONAL COPING
ENABLING OTHERS TO
ADAPT
© Sally Sheen, Success Through Change Ltd
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Research Findings:
Triggers Sense making
Operational
vs
Organisational
Role
vs
Rank
Capacity
Situational appraisal
Values
Resilient thinking
Personal strategies
Transformational coping
Organisational
culture
External protective factors
Adapted strategies
© Sally Sheen, Success Through Change Ltd
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Sense making
Sense making
Operational
vs
Organisational
Role
vs
Rank
Capacity
Situational appraisal
Values
Resilient thinking
Personal strategies
Transformational coping
Organisational
culture
External protective factors
Adapted strategies
© Sally Sheen, Success Through Change Ltd
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Strategies
Sense making
Operational
vs
Organisational
Role
vs
Rank
Capacity
Situational appraisal
Values
Resilient thinking
Personal strategies
Transformational coping
Organisational
culture
External protective factors
Adapted strategies
© Sally Sheen, Success Through Change Ltd
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Adapting personal resilience strategies:
Examples
Work overload
Peer behaviour and performance issues
Ongoing hostility from colleagues and manager when trying to implement a corporate change project
Line manager insensitivity following operational trauma
Operating within a failing, chaotic and under resourced unit
© Sally Sheen, Success Through Change Ltd
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#1 It’s lonely at the top
Support Anchors and Skillful Authenticity
© Sally Sheen, Success Through Change Ltd
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#2 What got you here won’t
necessarily get you there
Adapting or replacing personal resilience strategies
© Sally Sheen, Success Through Change Ltd
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#3 Staying strategic and
staying in touch
Make it purposeful
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#4 Expanded scope vs limited
capacity
Put the work where it belongs
Boundaries and self care
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#5 Authenticity
vs Vulnerability
Being Authentic with Skill
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Strategies
Meaning making
Growth mindset
Hardiness
Support
Healthy routines
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Resilience Coaching
Self Care Exercise self care inc. rest, exercise and nutrition
Support Identify and leverage support as a protective factor
Attitude Recognise, deploy and develop resilient attitudes
Meaning Address discrepancies between beliefs, values and situational meaning
Adapt Navigate the process of adaptation
© Sally Sheen, Success Through Change Ltd
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Even if it’s personal, it’s not You just happen to be holding the ball
© Sally Sheen, Success Through Change Ltd
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