Resilience Excellence in

Power & Utilities

Rooman Latif - Corporate Strategy, Risk &

Resilience

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The Visionary

Sheikh Mohammed bin Rashid Al Maktoum, Vice President

and Prime Minister of the United Arab Emirates, and ruler of

the Emirate of Dubai.

“One must be dynamic and able to

change and adapt to lead and grow”

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Strategic Context

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DEWA’s Resilience Journey

Establishment of Enterprise Risk Management (ERM) and resilience architecture

Implementation of Business Continuity Management (BCM) and Crisis Management

System enablement and automation (SAP GRC) of risk

Risk and resilience infrastructure

Convergence of ERM, BCM and Crisis Management

Enablement of Crisis Command Center for risk and resilience intelligence

Pioneering risk and resilience standardization with PAS 60518:2020

Digitization of risk and resilience via real-time SAP GRC Mobility and Dashboard

Alignment with DEWA Strategy and Stakeholders

1. Risk & Resilience Foundation

2. Risk & Resilience Transformation

3. Risk & Resilience Innovation

Initiating Progressing Optimizing Leading Pioneering

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Risk & Resilience Continuum

Resilient Utility

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Critical National Infrastructure

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Digitization and Automation Journey

Sr. No Rank Risk Impact Likelihood Risk Score

1 1

Lack of clarity around organizational

charts: Few cases are there where 4.20 4.70 19.74

13 1

Loss of water through leaking pipes,

fittings, valves 4.20 4.70 19.74

4 3

KPI’s not achieved due to delays in

Municipality approval process for civil 4.18 4.45 18.63

20 4

Distribution pipelines damage due to

adjacent building works, pipe

breakages and material failure due to 4.22 4.30 18.16

18 5

Transmission pipelines (550mm dia

above) damage due to adjacent 4.30 4.20 18.06

16 6 Breakage of inlet/outlet pipes, 3.80 3.90 14.82

12 7

Administration delays from other

government departments e.g. NOC 3.90 3.60 14.04

42 8 SAP implementation challenges 3.64 3.82 13.88

6 9

Limited list of approved vendors /

contractors 4.00 3.45 13.82

19 10

Distribution pipelines (up to 450 mm

dia) illegal tapping, illegal 3.55 3.55 12.57

48 11 Poor safety standards with contractors 3.73 3.36 12.54

17 12

Material failure due to age,

degradation and corrosion, old 3.60 3.45 12.44

5 13

Failure to meet KPI of 1 week to resolve

all complaints 2.91 4.27 12.43

10 14

Breach of security malicious tamper of

water source/Illegal 4.27 2.90 12.39

2 15 High reliance on desalination plants 3.82 3.18 12.15

9 16

Stagnation of water when pipes are

end capped/Dead ends. 3.27 3.70 12.11

14 17

Key Vendors unable to provide HDPE

piping 4.00 2.89 11.56

43 18 Failure of SCADA system 4.36 2.64 11.50

26 19

Health and safety risks e.g. Risk of

electric shock in pump room, Noise risk 3.82 3.00 11.45

29 20

Price driven tender selection can

adversely affect quality 4.00 2.78 11.11

21 21 Time consuming procurement process 3.00 3.70 11.10

46 22 Failures due to manufacturer defects. 3.91 2.82 11.02

3 23

Non availability of state of the art

equipment for surveying, software 3.27 3.27 10.71

8 24 Risk of failure in pumping from reservoir 4.36 2.45 10.71

7 25

Lack of in house skill to work with High

Density Poly pipes 3.20 3.20 10.24

30 26

Failure to initiate projects due to

breach of budgets 3.20 3.10 9.92

40 27

PPE not being used as inappropriate

for the working conditions 3.40 2.90 9.86

11 28

Risk of scissor cutting procedures during

tender/contract preparation. 2.91 3.20 9.31

22 29

Human error in control of pumping

station 4.00 2.30 9.20

39 30 Heavy load- manual handling risk 3.50 2.56 8.94

15 31 Loss of JAPS production eg. Oil slick 5.44 1.64 8.91

44 32

Reliance on well plants in a crisis- water

quality 3.91 2.27 8.88

25 33

Risk of injury by … due to location of

water assets 3.18 2.70 8.59

37 34

New regulations affecting efficiency eg

Working Time Directive for contractors 3.09 2.64 8.15

47 35

Lack of professional Project

Managers/Certified PMP’s involved to 3.00 2.70 8.10

28 36

Lack of ability to benchmark market

costs for materials and services due to 2.78 2.90 8.06

31 37

Need for emergency procurement due

to lack of DEWA in-house resource 3.00 2.64 7.91

27 38

lack of random sampling to check

water quality 3.70 2.10 7.77

38 39 Working at heights 3.30 2.30 7.59

24 40

Communication issue with customers

due to language barriers 2.64 2.80 7.38

45 41

Water not regularly tested at point of

consumption: Compare the 3.27 2.18 7.14

34 42

Earthquake may cause fissures/cracks

in reservoirs and partial settlement can 3.02 2.36 7.14

35 43

Health issues from damaged asbestos

pipes e.g. During cutting/grinding at 3.36 2.09 7.03

41 44

Outdated software- using MS Project V

Primavera 2.78 2.44 6.79

32 45

Risk of failure to resolve billing

complaints before cycle period 2.57 2.63 6.75

36 46 Lone working and unsafe man entry. 2.80 2.40 6.72

33 47

Loss of access to Al Quoz office due to

fire / flood / act of God 3.70 1.50 5.55

Risk #

Impact

Risk assessment

Controls Implemented

OwnerTarget completion

dateStatus

Likely (3)

Date ImplementedDetails

Control / Treatment Plans in progress

Target ScoreSignificant (2.7) Likelihood

Risk Treatment Template - [Div is ion Name]

Risk Title

DetailsRisk description

Risk owner

Risk Champion

Date prepared Risk Category

Risk Score

⁃Risk # will be the risk reference number assigned by ERM

⁃Risk Title should be a very short description of the risk

⁃Risk Descr iption will be the details of the risk including causes and impact

⁃Risk Category - to be filled by ERM

⁃Target Score is the risk score desired post implementation of controls

⁃Current controls in place - provide a short description of the current controls in place to mitigate this risk

⁃Control Strategy - provide the control strategy to be implemented to further mitigate the risk

T reatment P lan behind schedule

Control / Treatment Plan

T reatment P lan o n target

T reatment P lan behind schedule

T reatment P lan o n target

The SAP Mobility Project consists of 5 applications accessible on DEWA enabled smart devices

Smart Risk

Dashboard

Collaborative Risk

Assessment

Risk Review and

MitigationsRisk Fact Sheet Risk Proposal

1. Manual Processes 2. SAP GRC 10.1 3. SAP Mobility & Smart Risk Dashboard

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PAS 60518:2020 – Enterprise Risk & Resilience in Utilities Standard

DEWA has pioneered the development of

the first risk and resilience specific

standard.

Developed in partnership with the British

Standards Institution (BSI) and other

leading global Utilities.

Seeks to address some of the gaps in

existing standards and link the necessary

disciplines to enhance overall utility

resilience.

Will be a global reference across the

Power & Utilities sector once published in

January 2020.

PAS Development Process

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Thank You