resource center pilot overview

7/30/2019 Resource Center Pilot Overview

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Resource Center

Pilot Re-cap and Next Steps

May 22, 2013

I. History & Context

II. Goals & Program Overview

III. Context

IV. What clients are seeking

V. How are we respondingVI. Where do we go from here



Resource Center

I. History & Context

– Logical next step in Bridge House relocation

efforts

– Matches new vision for Bridge House

– Supported by the City of Boulder homeless

planning group

– Seeks to test the hypothesis that a centralizedlocation will improve access, efficiency and

effectiveness of homeless services



Resource Center

II. Resource Center goals & overview

– Be welcoming and client focused

– Make homeless services more accessible and

effective for clients – Make referrals and inter-agency communication

more efficient

– Better understand the profile of who is homeless

& what they are seeking

– Determine the gaps in services in Boulder toinform resource allocation



Resource Center

Goals & overview: Where the Resource Centerbegins and ends

– Focus on outreach, intake, assessment and

referrals – Working toward increased stability for clients by

facilitating access to services

– Appropriate screening and resource navigation

will improve engagement rates with services – Stability results from on-going engagement with

services



Resource Center

Resource Center goals & overview:

• Who we serve

– Primary target is single homeless adults – 88% to date

– Open door approach

• What we offer

– Intake, assessment and referrals

– Forum for “one stop shop” and agency outreach

– BH case management, groups, classes & job readiness



Resource Center

Resource Center goals & overview:

– Bridge House

• Oversees all aspects of RC

–

Service providers• On site participation

• Commitment to receiving and making referrals

– Government agencies

• On site participation and referrals as appropriate

• Commitment to review data

– Community

• Share information about RC with homeless



Resource Center

III. Context- Pilot period – October 2012 through April 2013

**All data is collected in the BH intake form and is self reported**

Days of RC Operation 57

Total Number of Intakes 417

Average Number of Intakes per Day 7.3

Total Number of Visits 1,812

Average Number of Clients per Day 32



Resource Center

IV. WHO We Have Seen

• Gender – 65% men, 34% women, 1% transgender

• Age – 10% 15 to 24

19% 25-3425% 35-44

29% 45-54

17% 55+

•Ethnicity – 67% white, 11% Hispanic, 8% African American, 14%Other

• Veteran Status – 11% are veterans



Resource Center


Number of times homeless in the last 3 years: – One 38%

– Two 19%

– Three 15%

– Four 3%

– Five or more 15% – Continuously homeless for 3 years 4%



Resource Center

IV. WHO We Have Seen Details on living in Boulder:

Length of time in Boulder?

• Less than 6 months – 52%

• 6 to 12 months – 10%

• More than one year – 38%

Where did you stay last night?• Boulder Shelter for the Homeless – 48%

• BOHO – 21%

• Outside – 10%

• Family/Friend – 11%

• Other – 11%

**sample size 97**

22%

15%

31%

32%

Where did you live prior

to becoming homeless?

Boulder

Boulder

County

Colorado

Out of

state



Resource Center


•

41% report having a disabling condition• 50% have received mental health treatment

• 41% report abusing drugs or alcohol

• 24% report a traumatic brain injury



Resource Center

IV. WHO We Have Seen• 87% are unemployed; 54% are actively seeking employment

• 78% are currently using government or non-profit services

• Numbers receiving benefits:

None 129

SSI/SSDI 64

Social Security Retirement Benefits 7

TANF 11

Food Stamps 170VA Pension/Benefits 6

Medicaid/Medicare 66

Aid to the Needy Disabled (AND) 21

Unemployment 10

Any other government benefits 12



Resource Center

IV. WHO We Have Seen: Characteristics compared to

number of times homeless

0

20

40

60

80

100

UnemployedSubstance

Abuse Mental HealthNo benefits

1 time

2 times

3 times

4 times

5

continuous

never



Resource Center

IV. WHO We Have Seen : Factors that contributed to

losing or not securing housingAlcohol 62Drugs 39

Unable to pay rent/ mortgage/ utilities 168

Mental health issues 90

Illness 106

Medical expenses 25

Loss of a job 144

Moved to find work 61

Relationship problems 76

Discharged from jail or prison 71

Legal problems 53

Domestic violence 37

Asked to leave 23

Bad credit 69

Problems with benefits 12

Eviction history 26Disability 57



Resource Center

V. WHAT clients are seeking

Housing - 16%

Employment - 29%

Benefits - 36%

Mental Health -

9%

Medical/Addiction

Services - 10%



Resource Center

VI. How are we responding1. On site for one on one appointments

• BH Staff – 1 greeter, 2 case managers, 1 employment specialist

• Janet McLachlan – Boulder Shelter for the Homeless – Benefits

•Martha Rosner – Mental Health Partners

• Michael Holliday – Boulder County Vet Center

• Sarah Gross – Colorado Coalition for the Homeless

• Ben Chavez – Workforce services for Vets

2. Regular groups• John McCollum – Addiction Recovery Center

•MHP Wellness

• Aaron Pasterz – Center for People with Disabilities

• Via – Transportation 101

• Betsy Duckett – Clinica

• Bridge House – Employment, Healthy Relationships, Music & Art Therapy



Resource Center

VI. HOW are we responding Highlights:

• 68 Food Stamp applications

• 84 IDs provided

• 92 Job referrals

• 181 Bus tickets provided

• 47 Prescriptions filled

• 23 Section 8 applications

completed

34%

31%

6%

11%

16%

1%

BH Case Management Outputssample 903

Benefits

Employment

Housing

Medical

Mental Health

Substance Abuse



Resource Center

VI. HOW are we responding

On site participation: • 1,812 visits

• Average of 5 groups a day with 8 participants

Referrals:

•189 outbound referrals – MHP, BHP, Boulder County, Clinica

• Inbound referral partners – BHS, BOHO, Municipal Court, Jail



Resource Center

VI. HOW are we responding

“It’s been very helpful. I came in looking forsomething, and I found it” Franz

The Bridge House Employment Specialist, helped Franz find a

landscaping job in Longmont while case management, helped

Franz and his wife obtain food stamps, bus tickets for prenatal medical appointments, birth certificates, Colorado Identification,

and they helped them put down a deposit for a transitional home

through the Emergency Family Assistance Association (EFAA).



Resource Center

VII. WHERE do we go from here?

Pilot take aways: –

Proves people are seeking more than day shelter andbasic needs

– People are service connected but not stable

– Centralized services improve inter-agencycommunication

– We need to invest in employment, addiction andmental health services

– Need stable shelter to engage in services



Resource Center

VII. WHERE do we go from here?

• Resource Center extended through May 2014

• Services will continue to grow

• Need to look at engagement after referral

resource center pilot overview

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