responding mgmt counseling
DESCRIPTION
Management of CounselingTRANSCRIPT
RESPONDING SKILLS
Presented by:
Pooja AtnurkarRubina IsidoreVibhavari Musale
What is listening ?
Listening is understanding and interpreting what the opposite person says
Difference between Listening and Hearing: Hearing is merely the ability of ear to
sense sounds around one, but, listening is more of conscious effort to interpret the sounds, requiring concentration of mind.
Response
The reaction or answer to an external stimuli either verbally or non-verbally
Responding with Empathy
Emotional Intelligence
Understanding Your Partner’s Feelings
Ask Appropriate Questions
Paraphrase the Content
Paraphrase Emotions(Beebe & Ives, 2004, pg119)
Bad ways of Responding
C:\Users\lenovo\Desktop\bad-counselling-example_Youtube-MQUALITY-wmv[www.savevid.com].3gp
Types of responses in counseling
Opening or Closing: Beginning or ending a session. “Where would you like to start today?”
Attending: Eye contact, open posture. Empathizing: Stating what the client is feeling. “You feel
angry right now.” Paraphrasing: Stating the essence of what the client is saying.
“You have come to counseling to talk about your math anxiety.”
Giving Feedback: Stating what has been observed. “You
frowned when you said that.”
Clarifying: Asking the client to be more concrete. “Tell me more about that.”
Types of responses in counseling
Directing: Changing the direction of the session or giving a directive. “Stay with that thought.”
Questioning: Asking a question. “What could you do to make this better for you?”
Playing a Hunch: Presenting a possible interpretation. “I have a
sense that this is more important to you than you are saying.”
Noting a discrepancy: Presenting two things that do not seem to fit. “There seems to be a discrepancy between the sadness you feel and the smile on your face.”
Noting a Connection: Presenting two things that do seem to fit. “There seems to be a connection between the people you are associating with and the conflict you are feeling.”
Types of responses in counseling
Reframing: Stating an alternative way of viewing. “Another way of looking at this is that you have learned a valuable lesson.”
Allowing silence: Giving the client time to process and
continue. Self-Disclosing: Sharing personal information. “When that
happened to me, I felt betrayed.”
To Acknowledge: Wanting the client to know that the client has been heard. (See Paraphrasing.)
To explore: Wanting the client to expand on what the client has been talking about. (See Questioning.)
To Challenge: Wanting the client to view his/her situation
differently. (See noting a discrepancy.)
Body Language in Responding
38% through your tone of voice and only 7% through
words.
55% is communicated through your
body,
80% of all communication is
non-verbal
Body Language of the Counsellor
Open Arms Nodding Eye contact Positive Facial Expressions Body Posture
Responding Skills
Be DescriptiveBe TimelyBe BriefBe UsefulBe Active
Barriers to Responding Cultural Difference Rapport Non-Verbal Communication Language Lack of Interest Bias Appearance of Client Clients EmotionsRemembering what the client has already said
Improving your responding skills UnderstandingClarificationSelf-disclosureQuestioningInformation givingReassuranceAnalyticalAdvice Giving