response table
TRANSCRIPT
-
8/13/2019 Response Table
1/15
Emotional Response
Q 1. Which Mobile Connection you are using these days?
Q2.Why you purchase this network?
Sr.
No
Respondents Responses
Name Age
1 Umair Khalil 21 Telenor
2 Saba Zahid 23 Zong
3 Umer Ghani 21 Mobilink
4 Waseem Gill 21 Telenor
5 Madiha Muzaffar 21 Mobilink
6 Anam Mukhtar 19 Telenor
7 Shehroze Gill 20 Telenor
8 Khizra Naeem 21 Telenor
9
10
11
12
13
14
15
Sr.
No
Respondents
Name Age
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
-
8/13/2019 Response Table
2/15
Sr.
No
Respondents Responses
Name Age
1 Umair Khalil 21 Good Network Coverage
2 Saba Zahid 23 I think this is Best
3 Umer Ghani 21 Customer Service
4 Waseem Gill 21 Because Its network is good in rural areas5 Madiha Muzaffar 21 This is my family network
6 Anam Mukhtar 19 I dont know why I purchase it .
7 Shehroze Gill 20 Strong Coverage in Pakistan
8 Khizra Naeem 21 Because of Good Packages
9
10
11
12
13
14
15
-
8/13/2019 Response Table
3/15
Q3. What sources of information you used for selecting network? (Ads on TV,
Billboards, and any other source please mention etc.)
Sr.No
Respondents Responses
Name Age
1 Umair Khalil 21 Good Network Coverage
2 Saba Zahid 23 I think this is Best
3 Umer Ghani 21 Customer Service
4 Waseem Gill 21 Because Its network is good in rural areas
5 Madiha Muzaffar 21 This is my family network
6 Anam Mukhtar 19 I dont know why I purchase it .
7 Shehroze Gill 20 Strong Coverage in Pakistan
8 Khizra Naeem 21 Because of Good Packages
9
10
11
12
13
14
15
-
8/13/2019 Response Table
4/15
Q4 .Fo r h o w lo n g y o u a re u s in g th i s co n n ec t io n ?
Sr.No
Respondents Responses
Name Age
1 Umair Khalil 21 5 years
2 Saba Zahid 23 3 years
3 Umer Ghani 21 1 and half years
4 Waseem Gill 21 7 years
5 Madiha Muzaffar 21 7 years
6 Anam Mukhtar 19 5 years
7 Shehroze Gill 20 5 years
8 Khizra Naeem 21 2 years
9
10
11
12
13
14
15
-
8/13/2019 Response Table
5/15
Q5 .Are you satisfied with the connection you are using?
Sr.No
Respondents Responses
Name Age
1 Umair Khalil 21 Almost 90% satisfied
2 Saba Zahid 23 Yes I am satisfied
3 Umer Ghani 21 Yes I am satisfied
4 Waseem Gill 21 Yes I am satisfied
5 Madiha Muzaffar 21 Yes I am satisfied
6 Anam Mukhtar 19 Yes I am satisfied
7 Shehroze Gill 20 Yes I am satisfied
8 Khizra Naeem 21 Yes I am satisfied
9
10
11
12
13
14
15
-
8/13/2019 Response Table
6/15
Q 6.Do you take information about SMS/call packages through your
friends/relatives etc.?
Sr.No
Respondents Responses
Name Age
1 Umair Khalil 21 Yes little bit
2 Saba Zahid 23 Yes by SMS
3 Umer Ghani 21 Yes
4 Waseem Gill 21 No I take information by calling on Service Centre
5 Madiha Muzaffar 21 No I dont take information from anyone
6 Anam Mukhtar 19 No but through internet
7 Shehroze Gill 20 I call on Customer Care Centre
8 Khizra Naeem 21 Yes
9
10
11
12
13
14
15
-
8/13/2019 Response Table
7/15
Q7
then which feature of the service of your service provider makes you feel
Comfortable? (SMS & call rates, SMS & call packages, service quality, network coverage or
any other feature please mention)
Sr.
No
Respondents Responses
Name Age
1 Umair Khalil 21 SMS and Call Packages
2 Saba Zahid 23 SMS and Call Packages
3 Umer Ghani 21 SMS and Call rates, service Quality
4 Waseem Gill 21 Network coverage
5 Madiha Muzaffar 21 I like all the features
6 Anam Mukhtar 19 SMS Packages
7 Shehroze Gill 20 Network Coverage
8 Khizra Naeem 21 All the features
9
10
11
12
13
14
15
-
8/13/2019 Response Table
8/15
Q8.
which feature of the servi ce of your service provider makes you feel dissatisfied?
Sr.No
Respondents Responses
Name Age
1 Umair Khalil 21 I am not Dissatisfied
2 Saba Zahid 23 No feature
3 Umer Ghani 21 No feature
4 Waseem Gill 21 Call packages and Charges on network
5 Madiha Muzaffar 21 There is no dissatisfaction at all
6 Anam Mukhtar 19 Network busy
7 Shehroze Gill 20 SMS and call rates
8 Khizra Naeem 21 No one
9
10
11
12
13
14
15
-
8/13/2019 Response Table
9/15
Q9.Do you like ads/commercials/billboards of your selected network?
Sr.No
Respondents Responses
Name Age
1 Umair Khalil 21 No i dont like ads
2 Saba Zahid 23 Yes I like ads of zong
3 Umer Ghani 21 Yes
4 Waseem Gill 21 Yes very much
5 Madiha Muzaffar 21 I am not interested in ads
6 Anam Mukhtar 19 Little bit
7 Shehroze Gill 20 I like ads of other network like ufone
8 Khizra Naeem 21 Yes I like ads
9
10
11
12
13
14
15
-
8/13/2019 Response Table
10/15
Q10. If yes what things do you like in those adds/commercials/billboards of your network?
(Music, Personal, Story, Provided Information Etc.)
Sr.No
Respondents Responses
Name Age
1 Umair Khalil 21 Answer was No
2 Saba Zahid 23 Theme ,music ,Zong do not show any unethical picture.
3 Umer Ghani 21 Story of the ads
4 Waseem Gill 21 Funny ads with story
5 Madiha Muzaffar 21 Answer was No
6 Anam Mukhtar 19 I like the colour scheme of ads
7 Shehroze Gill 20 Music and female personal
8 Khizra Naeem 21 Story and provided information
9
10
11
12
13
14
15
-
8/13/2019 Response Table
11/15
Q11.Do you want to give any suggestion to your network provider. If yes, what are your
suggestions?
Sr.No
Respondents Responses
Name Age
1 Umair Khalil 21 Improve Service Quality & give some better SMS packages
2 Saba Zahid 23 Network coverage is low.
3 Umer Ghani 21 No I dont want to give any suggestion
4 Waseem Gill 21 No
5 Madiha Muzaffar 21 Charges on other network should be reduced
6 Anam Mukhtar 19 Improve Network coverage
7 Shehroze Gill 20 Have a look on call rates
8 Khizra Naeem 21 Telenor is best .
9
10
11
12
13
14
15
-
8/13/2019 Response Table
12/15
Q12. Discuss your emotional attachments about your network?
Sr.No
Respondents Responses
Name Age
1 Umair Khalil 21 I feel comfortable with Telenor
2 Saba Zahid 23 No attachments
3 Umer Ghani 21 Its service is good I will not leave it
4 Waseem Gill 21 No emotional attachments
5 Madiha Muzaffar 21 It suits me
6 Anam Mukhtar 19 No emotional attachments
7 Shehroze Gill 20 No emotional attachments
8 Khizra Naeem 21 My whole family use this
9
10
11
12
13
14
15
-
8/13/2019 Response Table
13/15
Q13.Dou you think ads (service messages) of your network are beneficial for
you?
Sr.No
Respondents Responses
Name Age
1 Umair Khalil 21 Yes I get information from them
2 Saba Zahid 23 Yes I get new information through it
3 Umer Ghani 21 Yes It is beneficial
4 Waseem Gill 21 Yes I get information about new packages
5 Madiha Muzaffar 21 I dont focus on them
6 Anam Mukhtar 19 No
7 Shehroze Gill 20 Yes they are
8 Khizra Naeem 21 yes
9
10
11
12
13
14
15
-
8/13/2019 Response Table
14/15
Q14.Which type of ads you like?
Sr.No
Respondents Responses
Name Age
1 Umair Khalil 21 Funny
2 Saba Zahid 23 Family oriented
3 Umer Ghani 21 Logical Story
4 Waseem Gill 21 Funny
5 Madiha Muzaffar 21 Quick message delivering
6 Anam Mukhtar 19 Real ,descent
7 Shehroze Gill 20 Funny
8 Khizra Naeem 21 Funny
9
10
11
12
13
14
15
-
8/13/2019 Response Table
15/15
Q15.How much influence of ads in selection of calls/SMS packages?
Sr.No
Respondents Responses
Name Age
1 Umair Khalil 21 Not much influence I do my own research for selection.
2 Saba Zahid 23 40% influence
3 Umer Ghani 21 Very much
4 Waseem Gill 21 Very much
5 Madiha Muzaffar 21 No influence
6 Anam Mukhtar 19 Little
7 Shehroze Gill 20 They must create some story in ads
8 Khizra Naeem 21 Too much influence
9
10
11
12
13
14
15