responsible rationalization: reducing the cost of it operations
TRANSCRIPT
IT & DATA MANAGEMENT RESEARCH,
INDUSTRY ANALYSIS & CONSULTING
Steve Brasen
Managing Research Director,
EMA
Responsible Rationalization:
Reducing the Cost of IT Operations
Gary Henderson
Director,
ASG Technologies
IT & DATA MANAGEMENT RESEARCH,
INDUSTRY ANALYSIS & CONSULTING
Featured Speakers
Steve Brasen
Managing Research Director, EMA
Steve's career at EMA follows 20 years of “in-the-trenches” experience in IT
systems support, engineering, and management for high-technology,
telecommunications, and financial institutions. Steve's primary focus area at EMA is
on endpoint management topics including enterprise mobile management, client
lifecycle management, desktop virtualization, and workspace management
Gary Henderson
Director, ASG TechnologiesGary is the director of product management for ASG’s market leading “TMON” brand of
performance management solutions. He has over 35 of IT experience, 20 of those as an
independent software vendor with ASG Technologies, Landmark Systems, Compuware
and BMC Software.
IT & DATA MANAGEMENT RESEARCH,
INDUSTRY ANALYSIS & CONSULTING
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IT & DATA MANAGEMENT RESEARCH,
INDUSTRY ANALYSIS & CONSULTING
Steve Brasen
Research Director
Enterprise Management Associates
Responsible RationalizationReducing the Cost of IT Operations
IT & DATA MANAGEMENT RESEARCH,
INDUSTRY ANALYSIS & CONSULTING
Agenda
Slide 5 © 2017 Enterprise Management Associates, Inc.
• Primary Challenges to IT
Operations
• Understanding Rationalization
• Prescriptive Guide to Enabling
Rationalization
• Initiation
• Planning
• Execution
• Closure
IT & DATA MANAGEMENT RESEARCH,
INDUSTRY ANALYSIS & CONSULTING
Challenges to IT Operations
Slide 6 © 2017 Enterprise Management Associates, Inc.
• IT is Expensive!
• Hardware costs
• Data center infrastructure
costs
• Software costs
• Maintenance costs
• Operational costs
IT & DATA MANAGEMENT RESEARCH,
INDUSTRY ANALYSIS & CONSULTING
Challenges to IT Operations
Slide 7 © 2017 Enterprise Management Associates, Inc.
• IT support organizations are constantly pressured to reduce IT-
related costs without diminishing service availability or performance
• However, in order to ensure
business requirements and
SLAs are met, organizations
often over-compensate with
excessive and unnecessary
spending
IT & DATA MANAGEMENT RESEARCH,
INDUSTRY ANALYSIS & CONSULTING
Challenges to IT Operations
Slide 8 © 2017 Enterprise Management Associates, Inc.
• IT service quality is diminished
when it is reliant on support
from multiple vendors
• Unproductive “finger pointing”
reduces MTTR
IT & DATA MANAGEMENT RESEARCH,
INDUSTRY ANALYSIS & CONSULTING
Understanding Rationalization
Slide 9 © 2017 Enterprise Management Associates, Inc.
• IT rationalization encompasses
the processes for making
informed decisions on the
purchase and utilization of
hardware and software in order
to maximize their effectiveness
and efficiency.
IT & DATA MANAGEMENT RESEARCH,
INDUSTRY ANALYSIS & CONSULTING
Understanding Rationalization
Slide 10 © 2017 Enterprise Management Associates, Inc.
• Software services are consolidated onto a fewer number of application
platforms all offered from a single vendor
• Reducing capital expenditures
• Simplifying IT administration
• Decreasing the application footprint
IT & DATA MANAGEMENT RESEARCH,
INDUSTRY ANALYSIS & CONSULTING
Understanding Rationalization
Slide 11 © 2017 Enterprise Management Associates, Inc.
• Rationalization improves business performance
• Standardizes business activities
• Minimizes administration errors
• Helps ensure high-availability of
IT services
• Strategically aligns IT with
business objectives
IT & DATA MANAGEMENT RESEARCH,
INDUSTRY ANALYSIS & CONSULTING
Understanding Rationalization
Slide 12 © 2017 Enterprise Management Associates, Inc.
• Reducing Mainframe Sprawl
IT & DATA MANAGEMENT RESEARCH,
INDUSTRY ANALYSIS & CONSULTING
Prescriptive Guide to Enabling Rationalization
Slide 13 © 2017 Enterprise Management Associates, Inc.
• Rationalization initiatives must be introduced responsibly to prevent
impacts to business productivity
• Guidance is provided by the Information Technology Infrastructure
Library (ITIL) set of best practices
ITIL Service Improvement Plan (SIP)
IT & DATA MANAGEMENT RESEARCH,
INDUSTRY ANALYSIS & CONSULTING
Prescriptive Guide to Enabling Rationalization
Slide 14 © 2017 Enterprise Management Associates, Inc.
• Initiation
• Enable holistic visibility
• Identify any redundant, duplicate,
or unnecessary software
• Evaluate solution providers
IT & DATA MANAGEMENT RESEARCH,
INDUSTRY ANALYSIS & CONSULTING
Prescriptive Guide to Enabling Rationalization
Slide 15 © 2017 Enterprise Management Associates, Inc.
• Planning
• Analyze collected data to determine
rationalization goals
• Employ analytics to identify root
cause of any performance issues
• Prioritize consolidation targets and
planned software services
• Document final project plan with
specific roles and support steps
IT & DATA MANAGEMENT RESEARCH,
INDUSTRY ANALYSIS & CONSULTING
Prescriptive Guide to Enabling Rationalization
Slide 16 © 2017 Enterprise Management Associates, Inc.
• Execution
• Work closely with primary to
implement project plan
• Automate the migration and
installation of software platforms
• Monitor and record each project
step
• Train users and administrators
• Establish ongoing support
processes
IT & DATA MANAGEMENT RESEARCH,
INDUSTRY ANALYSIS & CONSULTING
Prescriptive Guide to Enabling Rationalization
Slide 17 © 2017 Enterprise Management Associates, Inc.
• Closure
• Validate all software installations
• Schedule regular software audits
• Proactively monitor system and
software capacities
• Continuously look for new
rationalization opportunities
IT & DATA MANAGEMENT RESEARCH,
INDUSTRY ANALYSIS & CONSULTING
Conclusions
Slide 18 © 2017 Enterprise Management Associates, Inc.
• While rationalization initiatives require
some up-front investment in cost and effort,
environment improvement can be rapidly
achieved
• Over time, a rationalization solution will
exponentially increase business
performance.
• Success or failure with a rationalization
project will depend on the level of support
provided by the selected primary vendor
Copyright © 2017 ASG.All rights reserved
RATIONALIZATION PROGRAM
SAVING YOU MONEY!
GARY HENDERSON
DIRECTOR
PRODUCT MANAGEMENT
JANUARY 26 2017
Copyright © 2017 ASG.All rights reserved
The goal of ASG’s Software Rationalization Program is to save customers
money. We do that by helping them move away from products that
continue to drain a large part of their IT budget.
ASG delivers industry-proven products at an exceptional price. With a
smarter IT footprint, companies will improve not only IT efficiency, but
also business productivity and cost savings.
ASG helps companies solve today’s most pressing business issues,
including reducing operating costs and enhancing workforce
productivity to ensure regulatory compliance. ASG believes software
support, quality and reliability are lifelines to a company’s bottom line
and profitability.
OUR GOAL
Copyright © 2017 ASG.All rights reserved
The ASG Software Rationalization Program is designed for companies
that currently use products from IBM, BMC, Compuware, and CA.
Key business drivers and indicators:
Reduces annual and long-term costs
Simplifies software administration by reducing the number of vendors
Improves vendor support
Co-Term software licenses
ASG SOFTWARE RATIONALIZATION
Copyright © 2017 ASG.All rights reserved
PRODUCT LINES FOR RATIONALIZATION
Copyright © 2017 ASG.All rights reserved
• Delivering Greater Outcomes
Significant cost reduction within first 12 months.
Significant Reduction in complexity within IT Infrastructure
• Software Portfolio Optimization
Immediate Reduction in Run Rates
Proven Acceleration of Efficiencies
Eliminate Redundancies and Duplication of Software
WHAT TO EXPECT FROM SOFTWARE RATIONALIZATION
Copyright © 2017 ASG.All rights reserved
1. Initial Assessment
Launch ASG Assessment Tool
Identify product(s) to be replaced and calculate savings
Meet with ASG team to take a deeper look
2. Portfolio Evaluation
Review Prospect’s Software Catalog against ASG like-for-like Product(s)
Discussions and Demos (as needed) for Identified ASG products
Technology Validation (as needed) and Project Implementation Planning
3. Proposal and Contracting
Execute The Plan
Enjoy ROI!
ASG RATIONALIZATION METHODOLOGY
Copyright © 2017 ASG.All rights reserved25
Select the area of interest/domain
Copyright © 2017 ASG.All rights reserved26
Select the competitors products& Expiration date
Copyright © 2017 ASG.All rights reserved27
See the savings
Copyright © 2017 ASG.All rights reserved
Examples of companies where we have replaced competitors:
Primerica Fraternidad Opers Telco in USA Healthcare provider in USA Bank in Canada Bank in Brasil Bank in China
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CUSTOMER SUCCESS STORIES
IT & DATA MANAGEMENT RESEARCH, INDUSTRY
ANALYSIS & CONSULTING© 2017 Enterprise Management Associates, Inc.
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