Skills & Competencies- Must possess excellent communication, organization and management skills- Must possess an expert level of interpersonal skills to handle customers/guests/clients to maintain hotel’s high level of Customer Satisfaction & Rich Clientele from all over the world- Must be expert in listening and speaking English language to deal with foreigners (Knowledge of other international languages like French, German, Arabic etc. would be a plus)- Ability to do multi-tasking in pressure oriented circumstances- Must have a strong sense of emotional stability and professional maturity- Must have the ability to demonstrate sense of flexibility and learning whilst taking comments/suggestions/criticism from the guests/visitors- Must be efficient in use of MS Office- Must be a strong team player to demonstrate the skills and competencies efficiently and effectively at workplaceJob ResponsibilitiesThe Front Desk Officer (FDO) shall be responsible for:· Look after daily operations of the Front Desk/Reception Area of the hotel to maximize revenues and profits while attaining optimal guest satisfaction;· Responding to guest's special requests, needs, problems, issues and concerns efficiently;· Accommodating groups to ensure optimal levels of guest satisfaction and repeat business to maintain strong and long term relationships with Corporate Clients and Foreign delegates to promote the hotel internationally that can ultimately contribute in business expansion· Ensuring procedures are followed and proper controls are in place to minimize losses and expenses and maximize hotel profits;Providing special attention and care to VIP’s to ensure an overall pleasant and memorable experienceTake ownership and follow-up on any discrepancies· Effective Communication and coordination with hotel’s support staff that is Housekeepers, Waiters, Chefs, Cook helpers, Dishwashers, Security Guards etc. to keep a smooth flow of activities round the clock and facilitate guests/clients/customers to the maximum extent· Maintain a proper database/work sheets/documentations to keep track of advance and on-spot Reservations/Bookings, payments made by guests in the form of Cash/Cheque/Credit Cards at the counter, billing details of guests during their stay, guests Check-In & Out and other necessary detailsCarry out any other duties as and when assigned by the Management of the Hotel and the reporting supervisor.