RESTAURANT ORDERING SYSTEM USING MOBILE APPLICATION

NUR HANI:S BE4TI 1HSAN

A thesis submitted in partial fulfillment of the requirement for the award of

Bachelor of Computer Science (Software Engineering)

Faculty of Computer System & Software Engineering

Universiti Malaysia Pahang

MAY 2011

PERPUSTAKAAN UNIVERSITI MALAYSIA PAHANG

No erole^an-j No. Panggilan MA

Tarikh .

'30 V

ABSTRACT

The Restaurant Ordering System Using Mobile Application is designed for

servers to be used in any restaurant The server of this system is represented by

waiters of the restaurant itself. By using this system, the servers will take orders

from the customers using wireless technology typically with a mobile device.

The order that is taken by mobile is communicates to the main server through

local wireless intranet. The main server is the server at the counter that control all the

system such as bill calculation, order reception, and also order delivery from the

servers to the restaurant departments. The restaurants have two different departments

that is cashier department and kitchen department. At the kitchen department, the

order will display at the kitchen's screen.

This system has two main categories, which are the administrator and user

(waiter). The administrator uses very simple power full easy to use the system

interface where as the user uses wireless interface for taking orders from the

customers.

ABSTRAK

System Restaurant Ordering System Using Mobile Application (ROSUMA)

adalah satu sistem oder yang direka untuk kegunaan pelbagai restoran. Sistem oder

mi akan digunakan oleh pelayan-pelayan restoran itu sendiri. Dengan menggunakan

sistem ROSUMA mi, pengambilan oder daripada pelanggan akan menggunakan

teknoiogi tan, pa wayar dengan aplikasi telefon rnudah aiih.

Pengambilan oder menggunakan telefon mudah alih akan berkomunikasi

dengan sistem utama menerusi laman sesawang tanpa wayar. Sistem utama bagi

ROSUMA mi terletak bersarna sistem pembayaran di kaunter pembayaran. Sistem

utama mi menjalankan fungsi sebagai mesin kiraan bil, dan semakan oder pelanggan.

Restoran mi mempunyai dua bahagian iaitu bahagian bayaran dan bahagian dapur.

Di bahagian dapur, sistem hanya akan menyenaraikan senarai oder pelanggan pada

skrin dapur.

Sistem mi mempunyai dua kategori utama, iaitu pengurus restoran dan

pekerja restoran. Pengurus restoran rnenggunakan kuasa sepenuhnya ke atas paparan

sistem sebagaimana pekerja restoran atau pelayan akan menggunakan paparan sistem

tanpa wayar untuk mengambil oder peanggan.

TABLE OF CONTENT

CHAPTER TITLE PAGE

SUPERVISOR'S DECLARATION

STUDENT'S DECLARATION

DEDICATION

ACKNOWLEDGEMENT

ABSTRACT

ABSTRAK

TABLE OF CONTENTS

LIST OF TABLES

LIST OF FIGURES

LIST OF APPENDICES

LIST OF ACRONYMS

INTRODUCTION I

1.1 Introduction 1

1.2 Problem Statement 3

1.3 Objective 4

1.4 Scope of The Project 4

1.5 Thesis Organisation 5

2 LITERATURE REVIEW 6

2.1 Introduction 6

2.2 Previous Works 7

2.2.1 The Application of Wireless Food Ordering 7

System

2.2.1.1 The Advantages of the System 8

2.2.1.2 The Disadvantages of the System 9

2.2.1.3 Comparison between the Systems 9

with the Proposed System

2.2.2 eZee Burrp! Point of Sale (POS) System 10

2.2.2.1 The Advantages of the eZee 12

Burpp! System

2.2.2.2 The Disadvantages of the eZee 12

Burrp! System

2.2.2.3 The Comparison between the 12

Systems with the Proposed System

2.2.3 jRestaurant POS system

13

2.2.3.1 The Advantages ofjRestaurant POS

13

2.2.3.2 The Disadvantages ofjRestaurant

14

POS

2.2.3.3 Comparison between the Systems

14

with the Proposed System

2.3 Wireless Technology

14

2.3.1 802.11 Wireless Network (Wi-Fi)

15

2.3.1.1 The Advantages of Wi-Fi

16

2.3.1.2 The Disadvantages of Wi-Fi

16

2.3.2 Bluetooth Technology

16

2.3.2.1 The Advantages of Bluetooth

17

Technology

2.3.2.2 The Disadvantages of Bluetooth

17

Technology

2.3.3 Third Generation (3G) Wireless Network

17

2.3.3.11. The Advantages of 3G Wireless

18

Networks'

2.3.3.2 The Disadvantages of 36 Wireless

18

Networks

2.4 The Advantages of Wi-Fi over Two Approach

18

2.5 Summary

21

2.6 Mobile Application 22

2.7 Web Service 23

2.7.1 Advantages of Web Service 24

2.7.2 Disadvantages of Web Service 24

2.8 The Propose System 24

2.9 Conclusion 25

3 METHODOLOGY 26

3.1 Introduction 26

3.2 Rapid Application Development (RAD) 27

3.3 Requirement Planning Phase 28

3.4 User Design Phase 29

3.4.1 Unified Modeling Language (UML) 29

3.4.1.1 Use Case 29

3.4.1.2 Sequence Diagram 32

3.5 Construction Phase 35

3.6 Cut-Over Phase 35

3.7 Software and Hardware Requirement 36

3.7.1 Hardware Requirements 36

3.7.2 Software Requirements 38

3.8 Conclusion 38

4 IMPLEMENTATION 39

4.1 Introduction 39

4.2 Client and Server Architecture 40

4.3 Interface Design 42

4.4 Database Design 45

4.4.1 Table in ROSUMA database 46

4.4.2 Data Dictionary 47

4.4.3 Database Connection 50

4.4.3.1 Called the database 50

4.5 Database Manipulation 51

4.6 Web Service 55

4.7 System Design 62

4.7.1 Kitchen System 62

4.7.2 Cashier System 64

4.7.3 Waiter System 69

5 RESULT & DISCUSSION 73

5.1 Introduction 73

5.2 System Result 73

5.3 System Testing 74

5.3.1 Kitchen System 75

5.3.2 Cashier System 76

53.3 Waiter i(mobile) System Si

5.4 System Constraints 82

5.5 Conclusion 83

6'CONCLUSION 84

6.1 Introduction 84

6.2 Summary 84

6.3 Achieved Objectives 85

6.4 Lesson learning 85

6.5 Future Enhancement 86

REFERENCES 87

APPENDICES 92

LIST OF TABLES

TABLE NO TITLE PAGE

2.1 The Complete Integrated Solution of eZee 11

Burrp!

2.2 Comparison between Wireless Technology (Wi- 21

Fl, Bluetooth, 36)

3.1 Hardware Requirement Specifications 37

3.2 Software Requirement Specifications 38

4.1 Data Dictionary for 'staff Table 47

4.2 Data Dictionary for 'item' Table 48

4.3 Data Dictionary for 'order—detail' Table 48

4.4 Data Dictionary for 'fetchOrder' Table 49

4.5 Data Dictionary for 'record' Table 49

5.1 Testing result for view table order page module 75

for kitchen system

5.2 Testing result for login module for cashier 76

system

5.3 View table order module for cashier system 77

5.4 View bill module for cashier system 78

5.5 Payment module for cashier system 79

5.6 Register module for admin 80

5.7 Update item module for admin 81

5.8 Login module for mobile system 81

5.9 Take order module for mobile system 82

LIST OF FIGURES

FIGURE NO TITLE

2.1 WFOS System Architecture

2.2 Login form of WFOS Application

2.3 Flow Chart of WFOS Application

2.4 Mobile Burrp!

2.5 Wireless Technology Landscape

2.6 Wireless Technology Comparison Table

3.1 Rapid Application Development (RAD) Model

3.2 Use Case Diagram

3.3 Sequence Diagram for Registration

3.4 Sequence Diagram for Login

3.5 Sequence Diagram for Take Order

3.6 Sequence Diagram for Update item

3.7 Sequence Diagram for Bill Calculation

4.1 Mobile System Architecture

4.2 Cashier System Architecture

4.3 Kitchen System Architecture

4.4 Overall System Architecture

4.5 Register New Staff Page

4.6 Example of user control and freedom interface in

ROSUMA system

4.7 The consistent and standard interface in ROSUMA

system

4.8 The error prevention in ROSUMA system

4.9 Table in SQL Server

4.10 Login function that called the database through web

service

4.11 Register staff function

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4.12 Submit order function to the database 52

4.13 Payment Function 52

4.14 Get order function from the database 53

4.15 Update item into database 54

4.16 Login web service operation 55

4.17 Insert order function 56

4.18 Web service get order function from the database 58

4.19 Payment function 59

4.20 Register function 61

4.21 View table order module for kitchen system 62

4.22 Table 9 deleted 63

4.23 Table I ordered 63

4.24 Login module for cashier system 64

4.25 View table order page 65

4.26 Null table order 65

4.27 Table with order 66

4.28 View bill page 66

4.29 Payment page 67

4.30 Register new staff page 67

4.31 Update item 68

4.32 Login module for mobile 69

4.33 Take order module for mobile 70

4.34 Select table page for mobile system 70

4.35 Main menu page 71

4.36 Set menu page 71

4.37 Water menu page 72

4.38 Desert menu page 72

LIST OF APPENDICES

APPENDIX TITLE PAGE

A GANTT CHART 87

B USER MANUAL 88

LIST OF ACRONYMS

ROSUMA Restaurant Ordering System Using Mobile Application

WFOS Wireless Food Ordering System

POS Point of Sale

OS Operating System

PDA Personal Digital Assistant

PC Personal Computer

BAS Back-end Application Software

IP Internet Protocol

P1-IF Personal Home Page

CRD Centralized Relational Database

API Application Programming Interface

KOT Self Customer Service

Wi-Fi 902.11 Wireless Network

3G Third Generation

4G Fourth Generation

WECA Wireless Ethernet Compatibility Alliance

IEEE institute of Electrical and Electronic Engineering

IT Information Technology

WLAN Wireless Local Area Network

LAN Local Area Network

UMTS Universal Mobile Telecommunications System

SSID Service Set Identifier

SOHO Small Business

Isp Internet Service Provider

WISP Wireless Internet Service Provider

WEP Wired Equivalent Privacy

WPA Wireless Protected Access

MHz Megahertz

GHz Gigahertz

DOS Disk Operating System

BASIC Beginner's All Purpose Symbolic Instruction Code

IDE integrated Development Environment

RAD Rapid Application Development

RUP Rational Unified Process

UML Unified Modeling Language

SDLC Software Development Life Cycle

CCK-OFDM Complementary Code Keying-Orthogonal Frequency Division

Multiplexing

CHAPTER 1

INTRODUCTION

1.1 Introduction

Restaurant Ordering System Using Mobile Application (ROSUMA) is a

computerize system that applies in ;a restaurant ordering service. This ROSUMA

involves in four subsystems, which is the waiter (mobile device), the cashier (system

controller), the kitchen department (screen display), and the web service system. And

also, the system is includes with two clients, that is PC client and mobile device

client. On the PC client, it is divided into two parts that is one for the cashier that

also act as the controller of the system and the other one is for the kitchen

department. The connection between these three systems is using the wireless

intranet.

The ROSUMA web service system that is given name as website2, reacts as

the server of the ROSUMA system that control all the systems function. This

ROSUMA web service system has been published as a system's web site that didn't

have in any one of the ROSUMA subsystems. The purpose of the web service is as

the connector of the systems to connect them through to the database.

First, before use the system, the manager or admin of the restaurant will

register all the staff information into the system database. For this system, the server

database is placed separately with the mobile device and places it at the centre

system of ROSIJMjS that is cashier system. The database of the system will store all

the system's data such as order record, staff information, and inventory.

2

On the cashier System, users can log in as "Staff" or "Admin". Staff of the

restaurant is representing as the waiter and the admin is representing as the manager

of the restaurant. The restaurant waiter can check orders and calculate bill orders for

customers. On the other hand, the restaurant manager can register for new staff,

update menu categories such as update item name, price or update items quantity,

and also can check all the old orders. On the mobile device client, the waiter can just

take the customer order and save it into the database.

By using mobile application, the waiter can take the order from the customer.

The order will save into the database. In the kitchen department, the screen will

display the list of order by table number. After the order has been taken, the

database will update the inventory by deducting the menu for each of the ordered.

Then, the waiter will be alert if some of the menu is out of stock when take the new

order. Besides that, the previous order taken by the waiter will be saved to the

database, so that the receptionist can check up and calculate the bill. With this

database, the restaurant manager can know the transaction and also can control the

operation and performance of the restaurant.

This system is using Microsoft Visual Studio 2008 as a platform to develop

the cashier and kitchen interface of the system as long as for the mobile application

by using the Visual Studio Phone Emulator to create the interface design. Window

Mobile operating system must be installed in the mobile device as the platform to

run the mobile application for ROSUMA system. All the database of the system will

be stored using Microsoft SQL Server 2005.

By using mobile device, it helps to make the system possible to increase to

overall productivity of an organization. The mobile device will have to communicate

with other systems, which are the server database, the cashier, kitchen department

and bar department.

Last but not least, this ROSUMA is ideal for all restaurants that have use the

computerized order system at their restaurant before. The ROSHMA can be installed

on any computer running Microsoft Windows and mobile device that run with

Windows Mobile only. This system needs the additional hardware to run it such as

the mobile device and touch screen PC for cashier department, and a screen for

kitchen department to display customers order lists.

3

1.2 Problem Statement

Nowadays, many restaurant still using the traditional way of taking order

services, as we can see that the waiter use a pen and a paper when takes the customer

order. This is a low efficiency method, inconvenient and may contain mistakes. For

example, the waiter had lost his order paper in the hustle or in another situation, the

waiter's handwriting is hard to understand by the other people, that may cause the

kitchen and the receptionist mess up the orders also may cause calculation errors.

This situation if it happen often, it may cause the customer had fed up to come again

and this will cause the big impact for the restaurant.

By using Restaurant Ordering System Using Mobile Application, it makes

the ordering system more efficiency and can help the manager to avoid human error

and enhance the business developm, ent. in this system, the ordering transaction is a

step by step model to make the transaction more systematic and the system can guide

the staff to avoid any order mistakes. Besides the efficiency service, by using this

system it can gave a better quality service to customer and it will attract more

customers to the restaurant to get this quality of services.

This system is using mobile application to take orders. The customer's orders

will be sent to the kitchen through the mobile device. The waiters don't have to go to

the kitchen or bar department to give the order because the order lists will be display

to the department's screen. The transaction between the waiter and the restaurant

departments and also between waiter and the cashier will be systematic.

4

1.3 Objective

The general objective of the Restaurant Ordering System Using Mobile

Application (ROSUMA) is use to:

1. Develop a restaurant ordering system with mobile application based on

the client server application.

2. Automate the manual ordering method using mobile and web service

application.

1.4 Scope of the Project

The scope of the project is only for all restaurants that calculate the inventory

stocks by set. This system will only be use by the manager and the staffs of the

restaurant. The manager of the restaurant can control the operation and performances

of the restaurant. The staff is dividing by two. One is the waiter, that takes the order

for customer and the other one is the chef that works at kitchen department. The chef

can see the order lists, sorting by table number that is display in the screen. It can

help makes the ordering system more efficiency and avoid human error. For the

administration, it can help the admin to manage the inventory throughout the system.

Microsoft Visual Studio 2008 is use as the platform to develop the systems

with using the Visual Basic language. The most important thing is the Windows

Mobile that must have in the mobile device to run the system successfully. Besides

that, the connection between the mobile device and the other device are using the

802.11 wireless network intranets (Wi-Fl). The Microsoft SQL Server 2005 database

has been chosen as the database software to store the data.

These ROSUMA four subsystems, which is the waiter(mobile device)

system, cashier system, kitchen's system, and web service. And also, the system is

includes with two clients, that is PC client and mobile device client.

5

1.5 Thesis Organization

This thesis is divided into 6 chapters and each chapter is devoted to discuss

different issue in the project. Below are the summary for all chapter in this thesis:

Chapter 1 is the introduction. This chapter will discuss on introduction to the

system. The problem statement, objective and scope will be identified.

Chapter 2 the literatures review. This chapter is discussing about all the

research and literature review that related to the project.

Chapter 3 is the methodology that will discuss the approach and framework

for the project. It explains about the method that is implemented while designing the

system. Justification about hardware and software that used to develop the system

will also be discussed.

Chapter 4 is an implementation that will show all document processes that

involve in the development of this project, generally, this chapter explains about the

designed project development.

Chapter 5 is the result and conclusion. This chapter will discuss about the

results and data analysis that had been acquired. The result included result

analysis, project limitation and suggestions for project enhancement.

Chapter 6 is the conclusion part that will briefly summarize the overall

developed project.

CHAPTER 2

LITERATURE REVIEW

2.1 Introduction

There are several different ways of taking order that use by the restaurants.

Usually there are two ways of taking order that use by many restaurants that is

manual system and computerized system. Some restaurants in Malaysia still use the

manual system of taking order and there are also have some restaurants that use

computerized ordering system. The manual system is such like waiter of the

restaurant using pen and paper for taking an order. Usually the restaurant will make

two copy of the order list. One of the copies will be sent to the kitchen section for

kitchen list and the other copies will be sent to the cashier for bill calculation.

But nowadays, there is computerized system has been use in many 'restaurant

regarding on increasingly of the new technology. This computerized ordering system

is still using manual system to take an order such as using pen and paper for taking

order. Then, the order list will be key-in into a computer and save to the database of

the computer. After that, the order list will he sent to the kitchen printer to print out

the order list. The list of order that has been saving in computer also will be sent to

the cashier for bill calculation and print receipt for the customer. This computerized

system has been use widely in many restaurants that majority is fast food restaurant.

This computerized system had made the order system become more systematic and

faster.

7

2.2 Previous Works i

After doing researches regarding the requirements of the application, a study

of current system was conducted for comparison and inspiration. The study was

conducted on current information lof mobile application.

2.2.1 The Application of Wireless Food Ordering System

This application was a simple application, stand-alone, and web-based

wireless application. The connection between client and server was continuous in

two-tiered web-based client-server architecture. Since database has been added in the

application to the Web server, client and server are now known as three-tier client

architecture. Three-tier client architecture consists of three distinct pieces, which is

the client tier, processing tier, and data storage tier as shown as figure 2.1 below.

LIaz

8 ..iYIJIr

pt: rj:

Figure 2.1: WFOS System Architecture [1]

The application of Wireless Food Ordering System '(WFOS) was developed

using 802.11 g, PHP, Java5cript, MS Access 2003 and Visual Basic 6.0 Software,

Winsock, and Windows Sockets API. The system architecture includes the following

components:

I. The application software written using PHP and JavaScript for a PDA user

interface and its communication with a centralized database located on a

server or a PDA client;

2. A centralized relational database (CRD) developed using Microsoft Access

2003;

8

3. Back-end application software (BAS) was written using Visual Basic 6.0 to

administer the database from the administrative terminal;

Wireless connectivity using 802.11 g:

ii. Between a PDA client and a web server, and

iii. Between a PDA client and personal computer.

This system has login form as shown in the figure 2.2 below, that has been

created, named as 'login form client'. It consists of name of the user, and the IP

address for internet login.

Sila niasukkaii naina pelayan restoian dan IP Address yang hetul.

Nama

IP Address: 110.62.207.55

Connect I

Status: Waiting...

Figure 2.2: Login Form of WFOS Application [1]

2.2.1.1 The Advantages of the System

Using this WFOS application, there are some advantages that we can get

from this system. This system provides a more convenient and accurate method for

restaurant staff since orders are transferred to server in kitchen immediately and

displayed to the chefs for further process. Other than that, it also can minimize the

waiting time spent at the restaurant because of the greater speed of service. By using

this system, the restaurant efficiency and productivity also can be increased.

9

2.2.1.2 The Disadvantages of the System

This system provides few advantages. This system was developed by using

Malay Language that only can use in Malaysia only. Therefore, there is low market

for this system to the international market since they use English Language for

business communication. Besides that, the server of the system is located at the

PDA client. This will make the performance of PDA decrease.

2.2.1.3 Comparison between the Systems with the Proposed System

Compare to the proposed system, Restaurant Ordering System Using Mobile

Application (ROSUMA), this system will develop using the international language

that is English to make market for this system. Besides that, the database of the

system will be located separately from other devices. It is just want to make sure that

the database will not interrupt the system.

10

Main Menu

Sava Order to Server Order Print at Kitchen

Abandon All Selections

Order Submitted Print at Cashier

Clear Order Summary

Cancelled Clear Order Summary

Submit Order

Cancel order? $timm;ty

Meal

Drink Se!vctcn

scicc(Qn

Item Picture I Description

Meat Details

Drink Details

Figure 2.3: Flow chart of WFOS Application [1]

2.2.2 eZee Burrp! Point of Sale (POS) System

eZee Burrp![2] is a Point Of Sale (POS) system that was fully integrated and

Intuitive Restaurant/Bar POS Software. This system is suitable to manage restaurant,

bar, quick service restaurant, delivery, and take away outlets. it is a simple approach

system, easy to use, and includes rock-solid security. Besides that, eZee Burrp!

Supports all languages that supported by Windows OS. There are the complete

Integrated solution that has been provides by eZee Burpp! shown as table 2.1 below:

11

Table 2.1: The Complete Integrated Solution of eZee Burrp! [2]

From Sent To

Kitchen order ticket Receipt

ii1evice kitchen display system

indent generation purchase order

Good receipt note issue voucher

iTiomize receipt/KOT meaningful reports

eZee Burrp! system also provides Mobile Burrp! that use PDA as the device.

Mobile Burrp! puts in functionaklity on a handled to Mobile POS system such as

order taking, preparing receipts, setting receipts away from the P05 system. Figure

2.4 shows the PDA application of the eZee Burpp!

Figure 2.4: Mobile Burrp! [2]