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Hope Wilson1401 39th St NW
Willmar, MN 56201805-500-3133320-380-3515
Executive Summary:
Accomplishments:
Experience: Best Buy Richfield,MN 55423computer operator/ repair tech 06/09 to 05/13 Notified General Manager and computer maintenance technicians
of equipment malfunctions. Executed daily operations of Store. Oversaw the operation of computer hardware systems, including
coordinating and scheduling the use of computer terminals and networks to ensure efficient use.
Wrote, designed and produced training plans. Supervised and trained peripheral operators and computer operator
trainees. Trained and managed 12-20 employees and achieved significant
improvements in their productivity. Operated spreadsheet programs and other types of software to
load and manipulate data and to produce reports. As well as Supervised and managed employees for taco bell,
Dakota Sioux Casino and Jackpot Junction Casino. Helped programmers and systems analysts test and debug new
programs. Supervised 12-20 employees, scheduled work hours, resolved
conflicts, determined salaries. Monitored the system for equipment failure and errors in
performance. Cleared equipment at end of operating run and reviewed schedule
to determine next assignment. Successfully handled auto stereo and speakers and auto starts
installs or repairs. Read job set-up instructions to determine equipment to be used,
order of use, material such as disks and paper to be loaded and controlled settings.
Structured and maintained A new store set up in Geek Squad Hutchinson, MN.
Recorded information such as computer operating time, problems that occurred and actions taken.
Responded to program error messages by finding and correcting problems and terminating the program.
Sold security systems, home theater systems, computer systems, Cell phone contractors, and Auto systems installs and repairs.
Retrieved, separated and sorted program output as needed and sent data to specified users in including Data back ups
Served as part of the leadership team Restructured and improved sales and remodel. Answered telephone calls to assist computer users encountering
problems. Responded to written and telephone requests for appointments and
repairs.
Old Country buffet St Cloud, MN 56301Line Server 03/15 to 05/15
Taco Bell St Cloud, MN 56301Food Champion 01/15 to 03/15
FLS St Cloud, MN 56301Voter Contact 09/14 to 11/14
Dakota Sioux Casino Watertown, SD 57201Supervisor 01/14 to 04/14
Best Buy#1106 Willmar, MN 56201DCI 10/11 to 05/13
Best buy#1514 Hutchinson, MN 55350CIA 06/09 to 10/11
Taco Bell/KFC New ulm, MN 56073Supervisor 10/08 to 06/09
Jonti-Craft INC. Wabasso, MN 56293Shipping clerk 05/07 to 08/08
Jackpot Junction Redwood Falls, MN 56201Buffet & Banquet lead Cook 11/06 to 05/07
Dakota Sioux Casino Watertown, SD 57201Supervisor 05/03 to 10/06
Education: Ridgewater college Hutchinson, MN 55350Microsoft Certified 2008-09
Southwest State University Marshall, MN 56258Generals 1992-93
Sisseton Wahpeton College Sisseton, SD 57262Generals 1990-91
Community: Parent Advisory Board, St cloud MnFour Winds Native American Center officer, Watertown, SDFood Shelf, Glenco, MnWest Central Industries, Willmar, MnRidgewater Student council, Hutchinson, MnSouthwest State Mentor, Marshall, Mn
License: Microsoft certifiedServSafe certified
References: Available upon request