Objective

Skills

Experience

KIM LAURSEN1905 Pine Ridge DR, Bedford, TX 76021 | (H) 8176803474 | kim_laursen@tx.rr.com

Seekingfull-time employment as a Field service agent or anything ells that mycertification will help me utilize my skills while providing an opportunity formutual growth and advancement.

Computers and ElectronicsOperation MonitoringOperations AnalysisForeign Language, Danish, Swedish,some German.Management of Material ResourcesTroubleshooting

Equipment MaintenanceOperation and ControlRepairingCustomer and Personal ServiceClerical, Microsoft office 2013/365.Reliable, Hard Working, Loyal.

10/1997 to 11/2014customer service agentBritish Airways – Dallas, TXExamine passenger documentation to determine destinations and to assign boarding passes,Maintain computerized inventories of available passenger space and provide information onspace reserved or available

Trace lost, delayed, or misdirected baggage for customers.Contact customers or travel agents to advise them of travel conveyance changes or toconfirm reservations.Resolve customer complaints or answer customers' questions regarding policies andprocedures.Implement corporate or departmental policies, procedures, and service standards inconjunction with management.Interpret and communicate work procedures and company policies to staff.Maintain records pertaining to inventory, orders, supplies.

Education

Monitor inventory levels and requisition or purchase supplies as needed.Plan layouts of stockrooms, Network areas.Provide assistance with patrons' special needs, such as helping those with wheelchairs.Settle seating disputes or help solve other customer concerns.Refuse admittance to undesirable persons or persons without tickets or passes.Collect payment for transportation and accommodations from customer.Oversee the daily performance of computer systems.Refer major hardware or software problems or defective products to vendors ortechnicians for service.Load computer tapes and disks, and install software and printer paper or forms.Confer with network users about how to solve existing system problems.Train people in computer system use.Notify supervisor or computer maintenance technicians of equipment malfunctions.Record information such as computer operating time, problems that occurred, andactions taken.Consult with users, management, vendors, and technicians to assess computing needsand system requirements.Provide staff and users with assistance solving computer related problems, such asmalfunctions and program problems.

Jun 2015Certified: NetworkCompTIA - Euless, TX

Feb 2015Certified : ACompTIA - Euless, TX

Jun 1978High School Diploma:Adderbohus Kostskole - Fredriksv�rk, DK