Updated.

6-Apr-16

CHOO MEI CHING B-5-9, HIJAUAN SAUJANA, LOT 91 OFF PERSIARAN GOLF, SEKSYEN U2, SAUJANA RESORT, SHAH ALAM, 40150, SELANGOR

6012 - 2840 002 I meimrye@gmail.com

JOB EXPERIENCE

O’ÇONNOR’S ENGINEERING SDN BHD Service Contract Executive for PABX Service Department

From December’2005 to December’2015

Acting as an account manager for selected customer base, I prepare and propose Service Maintenance

Agreement for Avaya & Nec PABX System;

Responsible for overall customer satisfaction for after sale service support;

Negotiations with customers and business partners on terms & conditions including pricing on services

and products;

Prepare and deliver quotations;

Follow up on new Projects to be handed over for timely contract proposal;

Assisting in coordinating Service Calls and other customer related matters;

Generating invoices for my accounts;

Follow up payments for the invoices issued;

Ensure timely services due and contract renewal;

Assist in placement of orders & invoices for repairs and replacement of items;

Actively seeking for potential customers;

Making sure all service related documents are properly filed & organized for future references

O’ÇONNOR’S ENGINEERING SDN BHD Customer Service Executive for PABX Service Department

From May’2000 to November2005

Receive and coordinate customer request via phone, email & fax;

Record, close & open all reported request from the customers;

Assign jobs to engineers to customer sites;

Keep close track customer’s issues are being resolved;

Prepare and deliver quotations;

Assist in placement of orders & invoices for repairs and replacement of items;

Follow up on outstanding debtors

AUDIOTEL SDN BHD @ARTICULATE ONLINE Telesales Operation Coordinator for Call Center

August’1999 to February’2000

Report directly to and assist Project Manager – specifically for the EXXON MOBILE, Customer Rewards

Program project;

Coordinate customer issues such as gifts redemption, replacements of faulty cards, new card application

and other related issue;

Assist and delegate task to Call Center Executive;

Generate weekly report to Exxon Mobile;

Updated.

6-Apr-16

ESTEE LAUDER COMPANIES KUALA LUMPUR Beauty Advisor (Clinique)

September’1998

In charge of over the counter sales;

Attend product training;

Making sure the counter is clean, organized and monthly stock take;

CAFÉ IGUANA (M) SDN BHD Part Time Hosters & Server

From April’1988 to May’1998

Greeting and seating walk in customers with or without reservation and serving them;

Assist in taking orders especially during peak hours;

LIM KOK WENG INSTITUTE OF CREATIVE TECHNOLOGY Front Desk Assistant for Director’s office

April’1998

Welcoming guest visiting the director;

Keeping reception area cleaned and organized;

Assisting Director’s personal assistance with whatever odd jobs need to be done;

AUDIOTEL SDN BHD @ARTICULATE ONLINE Call Center Agent

From May’1997 to April’1998

Specifically handling project or calls for Standard Chartered outstanding debts;

Assisting with other odd jobs required;

EDUCATION

HELP INSTITUTE, DAMANSARA HEIGHTS Program: American Degree Program

Duration: 1996 to 1998