KULDEEP SINGH

Address:

B-81, D-block Email: – k.singh735@yahoo.comSec-15, Noida (U.P) Mob No: - +91-7838413385

SYSTEM ADMINISTRATION | IT OPERATION | TECHINAL SUPPORT | SERVICE DESKHaving more than 3 yrs experience in IT infrastructure operation, highly competent and organized systems Engineer with experience of administration, monitoring & compatibility. Possessing a proven ability to assist with the day-to-day running of an IT department and its business IT systems. Well mannered, articulate and able to act as point of contact for colleagues and external clients. Looking for a suitable systems administrator position with an exciting, innovative and ambitious company that offers room for progression.Professional profile:

Windows Operating Systems: Windows 7, 8, 10. Networking skills: TCP/IP Configuration, Wi-Fi Connectivity, LAN Connectivity, Microsoft windows Servers: Windows Server 2003, 2008, 2012, AD DS 2008, Act-

ive Directory Services, configuration of DHCP and DNS, WDS. MS-Software & Application: Installation & Configuration of MS Office 2003,

2007, 2010, 2013, Email (Microsoft Exchange, C panel, WHM, google Apps., Of-fice365), MS-Navision, SAP GUI 7.0, Lync 2013, Skype for business.

Email Client: Outlook Express, Outlook 2007 and above. Mail Server: Office365, Gmail, Zimbra. Printer : configuration of Network Printer(Canon, Xerox)via IP and Print Server ,

Standalone printer(HP, Canon) Hardware: Troubleshooting of Laptop & Desktop and of all mentioned OEM like

HP, Acer, Dell, Lenovo, IBM, Toshiba, HCL, Compaq, Sony, and Samsung. Service Desk: Manage Engine Service Desk plus 7, Incident management system,

Sysaid.

Currently working At American Cyber System as a IT Infrastructure Engineer,

Responsibility include monitoring and administration of windows servers, active directory management, group policy management, DHCP, WSUS Management, updating all system and application software with latest update patches.

Managing email account on Office365, creating and assigning the office license as per level defined by the management, configuring the mails account through exchange, pop, imap.

Monitoring infrastructure security, threats and vulnerability through Kaspersky security centre, scheduling security scan, updating database, removing quarantine.

Perform troubleshooting on incident monitoring helpdesk, providing best support to user within defined SLA,

Coordinate with asset management for any release and renew of assets, and maintain the documentation.

Work Experience Organization: Oncquest Laboratories ltd. (A Subsidiary of Dabur India)

Duration: Spt 2015 to March 2016Designation: System Analyst

Oncquest is one of the leading medical laboratory in cancer research and diagnostic in India, a subsidiary of dabur India, present with more than 30 labs across India and thousands of client, Including Nepal and Bangladesh. IT is providing support on ERP system (billing process), IT operations (main lab and PAN India labs), provide support to various client and resolve technical and application related issues.

Monitoring IT Operation and incident management system(Helpdesk) Staffing team as per user’s requirement within the organization and across India. Creating and managing IT roster as per organization requirement. Good potential in handling venders and raising requirement for improving IT

Resources and Services. Managing IT assets inventory and perform auditing task. Managing active directory user accounts, mail accounts and resetting IIS

Server. Resolution on re-assigned cases to improve the team performance.

Organization: Micromax informatics LtdDuration: from Jun 2013 to Spt 2015Designation: Desktop Support Engineer

Micromax is one of the fastest growing and leading mobile company, Covering a Wide area of India and international business in Russia, Bangladesh in mobile market. I joined Micromax in 2013 as trainee for six month in IT Dept. and served as a desktopSupport engineer.

Install, upgrade, support and troubleshoot Windows 7, Windows 8 and Microsoft Office 2007, 2010, 2013 and other authorized desktop and Laptop applications.

Support and troubleshoot for Network and Standalone printers, scanner, computer hardware and any other authorized peripheral equipment.

Performs general preventative maintenance tasks on computers, laptops, printers and any other authorized peripheral equipment.

Performs work in compliance within specified warranty requirements. Returns defective equipment/parts to maintenance inventory, documents customer

repairs, maintains and restocks assigned parts inventory to insure proper spare parts levels.

When the restoration is beyond the scope of the computers, laptops, printers and any other authorized peripheral equipment the Desktop Support Engineer must escalate the issue/problem to proper next level support team member.

Provide user data and application recovery. Email account Configuration on Outlook 2007, 2010, 2013. User account administration, i.e., account creation and management and password resets

on Active Directory.

Troubleshoot problems associated with network connectivity Either on LAN or Wi-Fi, responsible for tracking hardware and software inventory.

Take ownership and responsibility of queries, issues and problems assigned to the Desktop Support Engineer.

Escalate issues and involve experts wherever required in order to resolve issues as quickly as possible.

Maintain adequate knowledge of operating systems and application software used to provide a high level of support.

Ensure that there is sufficient support to clients and provide friendly customer service to users.

Basic support for smart devices like Blackberry, iPads, Tablets, etc. Educational Qualifications :-

MCA pursuing from SMU-DE. BCA from S.S.J Campus Almora (UK) in 2012. Intermediate from N.I.C Ranikhet in 2009. Matriculation from A.I.C Suraikhet Bitholi in 2007.

Knowledge, Skills and Abilities

Strong aptitude in OS repairs, spyware and virus removal, hardware, upgrades and troubleshooting.

Ability to read computer instruction manuals and comprehend directions therein in order to remedy minor computer equipment malfunctions.

Knowledge of computer logic in order to perform task listed under principal duties, and re-sponsibilities.

Knowledge of methodology to run computer systems and to troubleshoot minor computer equipment malfunctions.

Interpersonal skills necessary to train others in computer systems. Ability to communicate problems with supervisors as they become known. Must maintain confidentiality. Ability to meet deadlines. Ability to provide customer with outstanding customer care and service at all times. Additional of Different functions may be assigned from time to time

Personal Skills: - Good Communication Skills, Comprehensive problem understanding and solving abilities, Willingness to learn and Implement new Techniques to improve performance and knowledge.

Hobbies: - Listening music, Cricket, Volleyball.

Personal Information:-Fathers Name : - Bhupal SinghD.O.B :- 01-08-1991Language Known : - English, HindiDeclaration:-

I here by declare that the above-mention information is correct up to my knowledge

and I bear the responsibility for the correctness of the above-mentioned particulars.

Date: Place: