resume 2015
TRANSCRIPT
CRYSTAL M FELIX12735 TAMMARACK DRHOUSTON, TX 77013(832) 661-2075 ( Cell ) [email protected]
Career Objectives
I am looking to gain experience and obtain a long term position. To distribute crafted skills to help and produce long gelid of success to your company. Leadership ability and 110% commitment to excellence.
Summary of Qualifications
I am able to Multi-task, very persistent, loyal, dedicated, and a hard worker. I can adapt to any environment, I am a team player and I work very well with others.
Work History11/2011- Current
6/13/2011-10/3/2011
12/28/2009- 3/23/2011
12/9/2008 – 12/26/2009
VLC Distribution – Houston, TexasCustomer Service Rep.
Received all Inbound calls for the company, which consist of assisting customers with new or existing orders. I work on a system called V2 and ERP One and these systems consist of Data Entry and also processing orders. Manage about 10 very large accounts for the company. Daily work with Microsoft Outlook, Word, and Excel for everyday work task. Compile descriptive product builds for different products that the company sells in which they can acquire no customers and also introduce new products to the existing customer.
Kratos-HBE – Houston, TexasService Dispatcher
Received inbound calls for the company, which consisted of assisting clients on scheduling a technician to come out to their location. Dispatch management of 10-12 drivers. Enter order into great plains and dispatch software and send it to technician’s phone. Complete orders with resolution ticket and print out completed tickets. Assisted the customer and met their needs in any way possible.
Diligent Delivery Systems – Houston, TexasLogistic Dispatcher
Receive all Inbound calls for the company, which consisted of assisting clients on the estimated time of arrival of when their delivery would arrive at their place of business, and also transferring calls. Dispatch management of 15-20 drivers. Enter charges and proof of deliveries, and prepare invoices weekly. Receive calls from current customers for the coordination of material for pick and delivering, client retention, paperwork facilitation, key account management, quoting, inside sales, report management and follow up with client and their customer to make they are satisfied. On call every other week for 7 days 24 hours a day.
WM Security Operations Center - Houston, TexasOperator
Received alarms signals nationwide in a program called dice, Contact customers nationwide to verify if assistance is needed after receiving emergency signal from the alarm panel system, Video monitor different locations nationwide, Dispatch Police Department, Fire Department, EMS if necessary, assist callers with life threatening matters, and gain access to alarm
panels.
2/21/2006 – 11/6/2008 Loomis Armored US Inc. - Houston, TexasDispatcher
Received all Inbound calls for the company, which consisted of assisting clients on the estimated time of arrival of when the route would arrive at their place of business, and also transferring calls. Secured building by maintaining employee and authorized visitor’s access only, Dispatched to 33 routes, Gave authorized access to safes for atm machines by giving accessible combinations, Inputting close seals for atm machines, managing route sheets.
3/18/2002 – 2/17/2006 Armstrong Medical Clinic - Houston, TexasOffice Assistant
Assisted patients by collecting medicare, medicaid and insurance information. Filed electronic medical claims. Verified various types of insurance. Answered inbound calls, filed patients charts and important documents.
EducationJan 2005 – Dec 2009 San Jacinto College-North - Houston, Texas
Education Level: 3+ years college, technical or vocational schoolMajor: Business AdministrationGPA: 3.0Graduated: Yes
Aug 1999 - Jun 2003 Barbara Jordan High School for Careers - Houston, TexasEducation Level: High School Diploma/GEDMajor: BusinessGPA: 3.0Graduated: Yes
Computer Skills
Typing Speed: 72 Words Per Minute
Database Software (Oracle, Access, etc) EMail Software (Outlook, etc) Internet Browser (Internet Explorer, Mozilla, etc) Peripheral Devices (Scanners, Printers, etc) Personal Computers Presentation Software (PowerPoint, etc) Spreadsheet Software (Lotus, Excel, etc) Word Processing Software (MS Word, etc)
Additional Computer Skills: Windows XP, Microsoft Word, Excel, Powerpoint, and Outlook.
References Eric Harper
Co-worker for almost 2 yearsVault ManagerLoomis(281) 541-6696 [email protected]
Kevin DedmanService Manager at Kratos-HBE(832) 724-5987 [email protected]
Ebony WhittakerFriend of 14yrsAssistant ManagerCato(832) [email protected]
Carla CastellanosAssistantCriaco and Corteguera(832) [email protected]
Darren FrederickManager at Diligent Delivery Systems(713) [email protected]
Cynthia HarrisAccount Rep.Staffmark(281) [email protected]