Christine Johnson

(248) 794-7049 - christine.johnson2015@yahoo.com

EXPERIENCE

 Hewlett Packard Enterprises through Adecco May 2015 – presentEnhanced User support

Provided technical support for iPad (models iPad 2 - iPad Pro), laptops and iPhones for approximately 3500 users

Experience supporting: Microsoft Office 2007 & 2010, Windows XP and 7, Lotus Notes, Microsoft Outlook and Messaging and Mobility applications

Troubleshoot and resolve issues with both proprietary and non-proprietary applications (i.e. MobileIron, Lillylogin, Veeva)

I have done troubleshooting on network connectivity issues on both laptops and ipads. Internet Explorer, VPN & wireless on laptops and Safari, VPN and wireless on ipads. Also on the iPads I support there is a VDI platform that we support thus enabling us to remote into the ipads for further troubleshooting and assistance.PING Utility, Ipconfig/ifconfig (the ipconfig utility on Windows machines), & Pathping/mtrAs with any job, the type of tools that are quickly available can greatly influence the amount of time that it takes to complete a job. When troubleshooting a networking issue, the amount of time that it takes to find and fix a problem directly affect the wasted costs that it causes to any system relying on the network

Hewlett Packard through Collabera February 2013-February 2015Enhanced User support

Provided technical support for iPad (models iPad 2 - iPad Pro), laptops and iPhones for approximately 3500 users

Experience supporting: Microsoft Office 2007 & 2010, Windows XP and 7, Lotus Notes, Microsoft Outlook and Messaging and Mobility applications

Troubleshoot and resolve issues with both proprietary and non proprietary applications (i.e. MobileIron, Lillylogin, Veeva)

AAA/Barbeau EnterprisesComputer Technician 2011 & 2012Relocated computers for users at new desks, including setup

Genesis10 October-November 2011Computer Technician

PNC Bank computer refresh – installation and setup of new pcs at 3 PNC Bank locations

PictureMe Portrait StudioPhotographer 2008-2010

Photography - all ages, family pictures, childrens pictures, creative shots, editing and sales

Law Office Alpena, MI Legal Secretary June 2003-2008

Typing, filing, mailing, log of all documents received and worked on at the office, lawyers calendar maintenance, filing documents at the local courthouse Training and supervision over other secretary

General Motors/Contract Services Southfield, MI

Regional IT Managers Administrative AssistantIS&S (Produce Product) Site Coordinator June 1999-March 2003

Database administration General Motors (GM) OnLine tracking database

Primary contact for Information Systems & Services (IS&S) in the plant, assisting users with application and operating system problems.

Liaison to Electronic Data Systems (EDS) GM OnLine project manager during deployment of new hardware and operating system.

Lotus Notes restructuring site manager

Implemented training class for Lotus Notes Calendaring for staff administrative assistants

Tested and installed PeopleSoft at 3 GM plants

IS&S (Produce Product) Site Coordinator responsible for monthly, quarterly, semi-annual and annual verification and required documentation of systems and users within the GM Powertrain group.

Facilitate disaster recovery plan review for each system and schedule disaster recovery plan walk through for each system.

Process IT and mainframe requests for 3 GM plants, assisted in preparation of documentation necessary to launch 4 plants to new online request system, assisted in employee training with new online request system

Y2K Database Administrator March - May 1999

Database entry for Y2K project for Controls Engineering   

EDUCATION

Dorsey Business School, Madison Heights, MI Computer Applications Specialist Degree