Elizabeth A. Moore1515 S. Arlington Ridge Road, Apt #205

Arlington, VA 22202Work: (202) 685-2680, Cell: (703) 859-6327, BB: (202) 427-6837

Email: elizabeth.a.moore10.civ@mail.mil

US CitizenSecret Clearance until 2019Highest Federal Grade: GS-13, Step 10Able to work shift, weekends, extended hours, and travel

PROFESSIONAL PROFILE:As an International Relations Specialist/Protocol Officer, I plan, organize and execute international military protocol activities, conferences, ceremonies and community events. With more than a decade of joint experience in overseas military assignments, I am a proven community relations, special events planner and protocol expert with extensive knowledge of the concepts, principles and practices of protocol style events, military ceremonies, and military traditions. A creative, collaborative communicator, I build, maintain and leverage relationships to ensure superior organization and planning for community relations activities. An effective communicator and winner of several Toastmasters competitions, I possess experience on stage, on camera, and in broadcast media. My broad experience also includes management of budgets, particularly with regard to protocol related Official Representation Funds and Operations Maintenance Funds.

WORK EXPERIENCE:

PROTOCOL OFFICERJoint Forces Headquarters National Capital Region – Military District of WashingtonSupervisor: Ms. Corey Langenwalter, Secretary of the General Staff, (202) 685-0640June 2014 to PresentHours per week: 40+Series and Grade – GS-0301-13/10Salary $ 119,794.00

SERVE AS CHIEF OF EXECUTIVE SERVICES OFFICE with the sole authority and responsibility to manage all protocol and conference related functions for the Commanding General and the command team. Coordinate and execute all social and special events, visits, and meetings for distinguished guests and internal staff. Provide authoritative protocol advice and assistance to the Command’s senior leadership for numerous robust national level events. Coordinate event sites, caterers, entertainment and ensure that the DOD and Authorized Guest List are always up to date and legal. Responsible to design and execute receptions hosted by the Commanding General; i.e., Spirit of America, Twilight Tattoo’s, Holiday Reception, as well as dinners for internal and external authorized guests. Officiate social functions with receiving lines, proper introductions, name tags and seating arrangements. Develop itineraries, scripts, and provide “concept briefs” that highlights the design scenario, for orchestrating the flow and then brief the Commanding General and Deputy. Coordinate protocol support for retirements, promotions and any ceremony that the Commander is involved with or attends as a guest; from

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flags; to parking; guest list; and to any needed remarks. Ensure that the Command team’s wives are also included in the loop of communication.

HANDLE ALL THE INVITATIONS FOR THE COMMANDING GENERAL by submitting an event information sheet that includes all the five W’s. Research country information, cultures and customs, and include any other pertinent information to ensure the Commander is represented correctly. Responsible to RSVP for all events and coordinate with the drivers to ensure a re-con is conducted and that the uniform is prepared for the event.

FOSTER RELATIONSHIPS with internal and external partners within the National Capital Region. Maintain constant communication with interagency directorates, foreign military attaches, component Commanders and their Senior Enlisted Leaders, Civilian Aides to the Secretary of the Army, congressional staffers, and to Headquarters DA staff. Continuously search for up and coming dignitaries that can be a value added asset to the organization. Support outside agencies with requested support on how to coordinate a formal ceremony by assisting with scripts, seating charts, movements of senior leadership and programs.

MANAGE THE ARMY’S REPRESENTATIONAL FUNDING for the fiscal year. Maintain records and keep an accurate amount of spending. Always obtain legal reviews for each program and follow the guidelines outlines in AR 37-47. Serve as the designated ORF government purchase card holder and prepare all the necessary documentations through GFEBS for events; i.e., purchase requests or contracts. Responsible to track the coin and gift inventory for the Commander.

RESPONSIBLE TO SET UP THE JOINT PROTOCOL CELL for when there is a state funeral and be the protocol lead for the motorcade that travels from the airport, through the city, to the national cathedral, to the Capital and back. Responsible for 12 escorts to assist with movements for the Joint Chiefs and spouses, honorary pallbearers and their family members and for the clergy. Have trained for this event several times and ready to execute when necessary.

REMAIN FLEXIBLE for when a diversity of issues arise that were not as planned and be able to react quickly and smartly to the situation and with a smile.

MAJOR ACCOMPLISHMENTS

+Established an organized structure on how to handle all incoming invitations by designing an event information sheet that contains all the necessary information concerning the event. Maintain statistics on how many events, how many regrets and accepted, for use in any installation status review.

+Maintain the Command group and ORF credit card and complete all the ordering of supplies.

+Assist other internal/external directorates with their programs; by writing the scripts for various ceremonies, helping to create their programs, flag set up and invitations for members outside of our own directorate within the National Capital Region.

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+Received 84 “thank you” from customers who appreciated my attention to detail, my energy and professionalism. Received three four-star notes, three three-star notes, and several two and one-star notes, thanking me for taking care of them and their team. Former MDW Commanding General has even stated, “Best ever 1812 concert reception I have ever attended and I have been to a lot – you are awesome.”

“Ms. Moore took the initiative and turned around a mediocre directorate, enhanced our relationships with our interagency partners, and made it to a well-recognized office…..her potential is truly unlimited……….” Jeffrey Buchanan, Major General, Commanding

INTERNATIONAL RELATIONS SPECIALIST/PROTOCOL OFFICERUnited States Army Garrison Stuttgart, GermanySupervisor: Colonel John P. Stack (49-011-7031-151300)December 2006 to June 2014Hours per week 40+Series and Grade: GS-0131-13/10Salary: $93,786.00

SERVE AS SUBJECT-MATTER EXPERT ON PROTOCOL ISSUES for the Commander and tenant senior officials for all community events whether on or off the installation. Oversee management, scheduling, and execution of all essential protocol details critical to successful community events. Apply knowledge of protocol and military operational processes in supporting campaign planning, recognition ceremonies, change of commands and receptions, flag placing, or other events involving the host nation and US community members. Support functions and exercises involving all members of the Stuttgart community (Army, Air Force, Marines, Navy, and Coast Guard), requiring knowledge of the services and their protocol standards. Attend activities and be “hands on,” providing support as necessary.

PLAN AND EXECUTE MULTI-DAY, MULTI-EVENTS FOR SENIOR OFFICIALS AND VIPS visiting the installation. Oversee management, scheduling, and execution of all essential protocol details critical to successful visits including visitor schedules, transportation, lodging, and other support requirements.

SUPPORT MASS CASUALTY EXERCISES, REAL WORLD EXERCISES, AND CONTINGENCIES WITH THREATENING SITUATIONS, working with the Commander, tenant senior officials from the other services, and all host nation officials. Provide support during exercises in the host nation main operations center, working with the Mayor of the city and relaying information to the installation Commander.

PROVIDE UNFILTERED INFORMATION AND RECOMMEND CHANGES TO THE COMMANDER ON ALL POLITICAL AND MILITARY RELATIONS that revolve around 16 neighboring municipal county and regional government host nation entities and the five military installations. Actively stay engaged on knowing about regional and local political issues that could impact US Forces.

PARTICIPATE IN FORMULATION OF NEW POLICIES and am able to make decisions within existing policies. Organize, direct and coordinate with staff on existing programs to

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ensure that the objectives are attained by maintaining effective internal and external relationships and ensuring that the service member’s needs are met. Always forward looking, out of the box thinking and ensuring constructive growth within the organization.

SUPPORT THE COMMAND TEAM with translation support and proper introductions. Being an office of one, am responsible to account for all of my office administrative management, i.e., maintain the ORF database of legally classified VIP personnel, staying current with newly elected or appointed officials, manage and control gifts with legal officials, write speeches, work with various computer programs and handle all taskers given by the command team. Recognized from command staff for always, “paying attention to detail.”

PROVIDE PROTOCOL GUIDANCE AND ASSISTANCE to project officers and all internal directorates and tenant organizations on coordinating and interacting with certain layers within the US and host nation governmental structure on protocol-related questions for community events.

MAINTAIN AND ENHANCE RELATIONSHIPS by keeping lines of communication open with host nation key personnel to reap benefits for US support. Develop solid relationships and educate and convince German authorities of the necessity of US requirements. Educate county and city officials and resident organizations of the Garrison mission and its tenants (two Combatant Commands) with hosted programs that allow foreign counterparts to visually see the mission. Attend and be “hands on” at host nation meetings, ensuring the US presents a face and engaging if support is needed.

SERVE AS A LIAISON BETWEEN GERMAN AND AMERICAN COMMUNITIES for outreach programs and quality of life functions, which have a significant impact on the military strategy. Ensure that Germans-Americans participate in events in order to enhance the understanding of each other’s cultures, minimize prejudices, and continue the fostering of friendships between the two nations.

DIRECT ASSIGNED STAFF in planning, organizing, and conducting community events and VIP visits. Determine personnel required to support functions. Determine and set priorities and goals; assign tasks; and monitor completion of tasks. Provide guidance and instruction to staff regarding protocol and military policies and procedures, providing or arranging for training as necessary. Resolve issues. Ensure assigned staff function as a cohesive team, creating an environment which encourages staff participation.

RESPONSIBLE FOR EFFECTIVE AND ACCURATE BUDGET EXPENDITURES in support of protocol activities including Official Representation Funds, Operations and Maintenance Funds, and purchase cards. Develop proposed budget estimates and justifications for event planning and administrative operating expenses. Execute budget, assuring compliance with organizational budget guidelines and proper utilization of funds. Prepare and submit appropriate paperwork for expenditures, coordinating with budget office and legal officials as appropriate.

PERFORM ALL ADMINISTRATIVE FUNCTIONS in support of assigned tasks and goals, both orally and in writing. Provide concept briefs to senior leaders, ensure all actions are legal,

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design and mail invitations, handle all RSVP’s, design seating charts, correct flag displays, coordinate receiving lines, and prepare and execute in the set-up of event site.

MAJOR ACCOMPLISHMENTS:

+ Singularly instrumental in building and maintaining relationships between host nation authorities and US personnel with the ability to resolve issues through open lines of communication and one phone call. Successfully assisted the Commander in establishing a personal relationship with all Lord Mayors, Mayors, District Mayors, and County Commissioner. Successfully established a mutual trust and gained unprecedented support of the German community which has assisted the diverse American community of over 24,000 service members and their families. Successfully cultivated the two cultures, building on partner capabilities and fostering great teamwork.

+Recognized as an expert in protocol and special events, receiving frequent requests for protocol guidance from internal tenant organizations. Selected twice as a guest speaker for Special Operations Command Europe (SOCEUR) Component Commander’s Conference to provide formal training for senior spouses on protocol etiquette and rules, receiving laudatory reviews. Solely coordinated several change of command receptions and train a team of workers to support the function. Have received several coins and compliments from senior level, state department, Ambassadors and foreign dignitaries for my "attention to detail" when coordinating their lodging, dinner, transportation and any other particulars while visiting the community.

+Established an advance notification system for shooting noises, SOCEUR’s parachute jumps into towns, and airport noise, reaping big dividends for the community and reducing complaints from several a day to absolutely none. This sharing of information has led the Garrison to receive better press releases and several thank you letters. + Plan and execute at least four major German-American events per year (with attendance of over 300 guests per event). Received a best in Army, Department of the Army Excellence in Management Award in recognition of one of the Culture Night programs.

+Recognized as a “go-to” person for information on activities occurring in the surrounding host nation neighborhood. Established a database of all community members, providing them current information on on-base/off-base activities. Publicly recognized and thanked by several tenant senior leaders this initiative.

+ Contributed to the improvement of US-German relations by creating tours of the Garrison for resident organizations within 16 neighboring towns, thus dispelling suspicions as to what was behind the Garrison’s fence line, and by establishing solid working relationships with various host nation organizations such as the noise abatement office and traffic control, the forestry department, the Israeli Religious Association, marketing offices, tours and travel offices, environmental branches, and historical landmark associations. Based on a four-star general request, successfully arranged for the USAREUR Army Band and Chorus to perform a concert off-base for Baden-Wuerttemberg’s anniversary and getting the city to support the costs.

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Evaluation ……as a Role Model and Exceptional employee….dedicated to the organizational mission and valued member of the team….goes above and beyond in the accomplishment of her duties….recommend developmental opportunities…

PROTOCOL OFFICER United States European Command – Stuttgart, GermanySupervisor: Major General William Catto (William.d.catto@raytheon.com)October 2005 to December 2006, Hours per week 40+, Series and Grade: GS-0301-12

PLANNED, DEVELOPED, COORDINATED, EXECUTED AND SUPERVISED the conduct of 27 visits to European Command by General Officers, foreign delegations, Ambassadors, and distinguished civilians.

SOLELY RESPONSIBLE FOR PLANNING AND EXECUTING 20 LOCAL NATIONAL/ INTERNATIONAL PROGRAMS AND SOCIAL EVENTS with military and civilian dignitaries which included ceremonial events, dinners, conferences, ice breakers, and receptions. Designed and mailed invitations, tracked attendance, developed menus, prepared itineraries, provided hotel accommodations, arranged proper seating charts, set up facilities, coordinated transportation, adhered to foreign protocol standards and secured event funding. Worked closely with various higher headquarter Protocol Officers and attaches to ensure dietary restrictions were met, religious beliefs services provided and any other necessary requirements were met.

SERVED AS THE PRIMARY PROTOCOL OFFICER FOR OVER 22 EVENTS that involved four-, three-, two-, and one-star generals/admirals and civilian equivalent visitors and provided advice to other project or action officers who were assigned to those visits.

WROTE SCRIPTS FOR FORMAL CEREMONIAL EVENTS hosted by the four- and three-star general officers. Emceed formal ceremonial events.

BRIEFED THE DEPUTY COMMANDER, CHIEF OF STAFF, AND ACTION OFFICERS weekly on all aspects of upcoming visits and social programs to the Headquarters.

WORKED CLOSELY WITH OTHER DIRECTORATES to assist them with providing services for incoming visitors/programs, i.e., Garrison headquarters, provost marshal office, physical security detachments, Lord Mayors, city officials and regional directors, all executive officers/aides, and administrative officers.

MAJOR ACCOMPLISHMENTS:

+ Name-requested twice to plan and assist in organizing the annual J-1 Quality of Life Conference, attended by high ranking officials worldwide. Also frequently name-requested to assist with tenant units’ retirement/change of command ceremonies due to technical proficiency.

+ Personally congratulated by the Chief of Staff for coordinating the “best ever” Component Commander's Conference after-hours dinner and social

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+ Developed new processes for receiving lines, suite reservations, and protocol data tracking methods for future usage by using checklists and creating Smart Books. + Frequently requested to provide translation services for American dignitaries and assist in working with German city officials.

PROTOCOL OFFICER Defense Logistics Agency, Fort Belvoir, VirginiaSupervisor: Ms. Denise YoungOctober 2004 to October 2005, Hours per week: 40, Series and Grade: GS-0301-11

PLANNED, DEVELOPED AND EXECUTED REQUIRED PROTOCOL SUPPORT for the Director, Command Sergeant Major, Vice Director, Executive Director, the heads of the corporate board, and other members of the Senior Executive Service or Flag Officers from the Defense Logistics Agency for official and special ceremonial functions. Monitored operations and assured protocol services and activities were efficiently maintained, executed, and controlled.

DIRECTED THE PLANNING FOR CASUAL AND FORMAL COMMAND FUNCTIONS involving ceremonies and receptions to include establishing dates; arranging locations, menus, invitations, receiving lines, flags, and VIP courtesies; and collecting monies and account balancing.

SERVED AS ESCORT FOR SPECIAL GUESTS AND PARTICIPATING DIGNITARIES and ensured treatment with diplomacy and tact.

COORDINATED LOCAL AND OUT-OF-TOWN MEETING SITES AND EVALUATED SPENDING PLANS to ensure that objectives and goals were accomplished at the best value to the Agency. Provided on-site liaison with facility management for all off-post meeting contracts.

MAINTAINED EFFECTIVE WORKING RELATIONSHIPS WITH CHAIN OF COMMAND program managers. Provided frequent In-Progress- Reviews to senior leadership. Served as an advisor and consultant for clients for their events and worked side-by-side with them to ensure its success. Negotiated disputes that resulted in last minute changes and still provided them with a first class function.

DIRECTED THE CONTINUOUS REVIEW OF PROGRAMS TO MEASURE AND EVALUATE PROGRAM accomplishments, effectiveness and compliance with Agency rules and regulations. Monitored, recommended, briefed and maintained updated information on special events through after action reports. Benchmarked command functions, searching for better methods and practices to improve customer satisfaction. Contacted civilian agencies to inquire about their processes and successes.

MAJOR ACCOMPLISHMENTS:

+ Received praise from senior ranking officials for the planning and coordination of ceremonies such as retirements, promotions, service birthdays, off-sites, and award ceremonies.

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+ Designed creative programs and invitations to match customer's desires and provided themwith lasting memories.

PUBLIC AFFAIRS SPECIALISTDefense Logistics Agency, Fort Belvoir, VirginiaSupervisor: Ms. Gerda Parr (301-627-6288)April 2001 to October 2004Hours per week: 40Series and Grade: GS-1035-11

PLANNED, DEVELOPED, EXECUTED, AND EVALUATED PUBLIC AFFAIRS ACTIVITIES that explained the Agencies programs, activities, initiatives and goals to internal and external customers.

SOLELY RESPONSIBLE FOR THE COMMUNITY RELATIONS INITIATIVES FOR THE AGENCY. Established plans, developed marketing outreach strategies, and conducted programs (i.e., Speakers Bureau, Operation Tribute to Freedom, Hometown News, Any Service Member) with tenant organizations and the Office of the Secretary of Defense Public Affairs. EVALUATED PROGRAM EFFECTIVENESS, DEVELOPED PROCEDURES, AND PROVIDED GUIDANCE on new policy issues on several public affairs programs. Analyzed problem areas and developed solutions that reflected the agency's needs and interests

PLANNED, DEVELOPED, IMPLEMENTED AND EVALUATED COMMAND POLICY AND DIRECTION for internal and command information tools, i.e., establishment of Business Plans, using metrics to measure public affairs data, and “One Book” chapters, a break-down of each job duty in a step-by-step process.

SERVED AS A LIAISON IN PROMOTING AND DEVELOPING PUBLIC AFFAIRS STRATEGIES by maintaining good working relationships with other agencies, internal clients, and the public and media organizations. Provided public affairs coverage at conferences; wrote news stories on various events. Submitted stories about accomplishments to the agency’s internal newspaper. Served as contracting officer representative for Web publication services. PROVIDED ADVICE AND GUIDANCE TO COMMAND STAFF MEMBERS on programs, missions and activities with high public visibility and interest.

MAJOR ACCOMPLISHMENTS: + Planned and developed the first ever internal Communications Day event in support of the agency's communication awareness campaign. Event resulted in greater understanding between all 13 directorates.

+ Successfully initiated real-time telecasting of Director's Open Forum, replacing videotaping technology that took up to three weeks to disseminate and enabling instant access for over 18,000 staff. Prepared Director for in-house open forum with advance questions and answers,

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make-up, and audio connection. Prepared the packet of questions and answers, and emceed the event.

+ Frequently asked to be a guest speaker for agency events, i.e., Women’s LeadershipSymposium on Effective Communication.

NON-FACILITY BASED PROGRAMMER – SPECIAL EVENTS COORDINATORUnited States Army Garrison WiesbadenSupervisor: Mr. Bob Pedigo (pedigob@bellsouth.net)February 1998 to October 2001Hours per week: 40+, Series and Grade: GS-0188-09PLANNED, ORGANIZED, AND EXECUTED 60+ SPECIAL EVENTS for a population of 15,000 military and civilian residents. Planned, coordinated and implemented community relations and outreach programs and events to include Department of Defense shows, German-American carnivals, Bazaars, 50th Berlin Airlift Anniversary (which attracted 53,000 visitors), and holiday observances.

PREPARED ALL NECESSARY MARKETING TOOLS, i.e. fact sheets; brochures; flyers; news releases in both German and English, and worked closely with local German and American media to promote events.

DEVELOPED RECOMMENDATIONS FOR IMPROVING RELATIONSHIPS with host nation representatives and for educating them on the missions of the US military. Fostered the German-American relationship and maintained close ties with the Lord Mayor, city Mayor and U.S. Forces Liaison Officer, resulting in the Commander being frequently invited to local events. Included our host nation neighbors at 80 percent of all special events.

WORKED CLOSELY WITH THE VARIOUS INTERNAL AND TENANT ORGANIZATIONS to ensure compliance with all governing policies and relayed that information as a senior advisor to the Installation Commander.

SERVED 9 MONTHS AS THE MORALE, WELFARE AND RECREATION COORDINATOR FOR 900-1100 DEPLOYED DOD PERSONNEL in support of Operation Joint Forge in Sarajevo, Bosnia. Planned, coordinated and implemented events, activities and cultural tours. Initiated several new programs, i.e., a rest and relaxation program for all soldiers, Toastmasters speaking club, and dancing classes. Obtained funding for many multi-purpose facilities. Received award for hosting best morale-boosting events that other sites emulated and was featured in a Stars and Stripes news release.

MAJOR ACCOMPLISHMENTS: + Wrote scripts and acted in over 35 American Forces Network television commercials. Wrote scripts and spoke on 3-4 weekly radio spots. Acted as production manager for the filming of an award-winning German documentary on U.S. military life overseas. Wrote scripts to ensure portrayals were viewed positively, escorted film crew, and set up scenes.

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+ Volunteered to serve as a representative for the United States Army Europe to compile data for installation strategic planning and cost analyses. Determined the effectiveness of structures and programs and ways to improve. Worked with a group, created a package and presented information at Installation Status Review#3 conference in Virginia. Received award for presentation.

EDUCATION:

Southwestern University, Georgetown, TexasBachelors: May 1982Credits Earned: 30 semester hours eachMajor: Education and German, Minor: Journalism

JOB RELATED TRAINING:

Annual Government Relations Seminars – 2007 to 2014Do It Right Protocol Training – Beginners, 10/2004; Advanced, 05/2005Creative Marketing Course – 03/2004Advanced Public Affairs Officers Course, Defense Information School – 03/2003Contracting Officers Representative Certification – 04/2002Competent Leader in Toastmasters - 2005

LANGUAGES:

German – excellent, fluent in spoken, written and readingFrench – novice in spoken, written and reading

AWARDS:

Superior Civilian Service Award – May 2014Keith L. Ware Award for Community Relations Cat B Program – Honorable Mention 2013Achievement Medal for Civilian Service – Dec 2012Best in Army – Excellence in Management Award for Special Event in Single Facility - 2009Commanders Award for Civilian Service – 2000, 2007 and 2011Special acts, time-off, cash and service awards – 2004 thru 2013Bonus and salary upgrades – NSPS Pay Pool – 2008Joint Civilian Service Commendation Award - 2007Superior performance appraisals – 1992-2015

ADDITIONAL INFORMATIONHighly creative and collaborative: Superior people and marketing skills. Frequently referred by name to participate on committee and projects and to be a guest speaker at conferences. Proven ability to generate new, unique, “out of the box” ideas, standards and procedures. Develop insights and apply innovative and imaginative solutions to problems. Expert at designing new methods when established methods and procedures are not available or

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appropriate. Work well under deadlines and pressure and have excellent record of successful projects.Excellent communication skills: Extrovert at home, onstage, on-camera, in broadcast media or one-on-one. Proficient communicating with individuals and groups. Expert at giving clear and convincing oral presentations. Relate well with people with varied backgrounds. Exceptional ability to build and maintain professional relationships. Speak and write German fluently. Award winner at various Toastmasters competitions. Superior organizational and planning skills: Veteran special events and projects planner. Exceptional ability to motivate. Skilled planning and conducting important meetings and conferences. Extensive experience in developing and writing scripts for ceremonies, agendas, itineraries, programs and informational flyers. Plan, develop, and implement marketing and public relations strategies. Am a self-starter; can handle multi-tasks and complete in a timely manner and learn quickly.

REFERENCES:+Lieutenant General Jeffrey S. Buchanan, former Commanding General for Military District of Washington, Jeffrey.s.buchanan.mil@mail.mil,

+Mr. Egon Hawrylak, Deputy Commander, Joint Force Headquarters-National Capital Region and US Army Military District of Washington, egon.f.hawrylak.civ@mail.mil (202) 685-0641

+Mr. John Cauffman, Protocol, Army Contracting Command, john.d.cauffman.civ@mail.mil, work phone (256) 955-8325

+ Mr. Woody Goldberg, Civilian Aide to the Secretary of the Army (CASA), wogoldberg@aol.com; Cell (215) 696-1862 or Home (202) 296-4263

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