Client focused, innovative, results driven professional, with 18 years operational experience, achieving notable success directing a broad range of corporate change initiatives, projects, and service delivery. Possess strong ability to collaborate, and conceptualize problems while orchestrating solutions in a cost effective manner.

Top Career Achievements:

● Managed site migration project for hospital IT and telecommunications infrastructure with budget of $100,000 ● Managed project converting to electronic medical records, yielding reduced recurrent budgetary expenses of over $100,000 ● Successfully managed project deploying a virtualized infrastructure on time/on budget with minimal operational disruption. ● Drove supply chain restructuring project resulting in vendor consolidation and 10-12% decrease in drug and supply costs. ● Developed marketing plan resulting in 10% revenue increase in one year for hospital grossing $10,000,000 ● Deployed database program to reduce cost of medical goods and supplies by 20% meeting budgetary targets of 15%

Skills ● Business analysis ● Process mapping ● Project management ● Software implementation ● Operations management ● Budgeting/ P&L review ● Pricing and fee analysis ● Reporting and BI ● Inventory management ● Intranets/communications ● Technical writing ● Network administration ● Service management ● Client engagement ● Human resources ● Microsoft Office/Project ● Sharepoint

Technology Skills ● Windows/Mac OS & Apps ● Software development (SDLC) ● Vmware ● Terminal Services ● Sharepoint ● Microsoft Office Suite ● Google Apps ● Mobile Device Mgt ● TCP/IP ● Active Directory ● Hardware support ● Desktops and Servers ● VoIP/Telecommunications

Experience Animal House Veterinary Clinic, Queen Creek AZ 7/2016 - 12/2016 Practice Manager Responsible for daily operation of clinic including client service, staffing, scheduling, inventory management, vendor/supply chain management, marketing, recruitment/hiring, P&L and budget development, business plan development, training development for support staff, and workflow process analysis. Selected accomplishments: ● Reduced monthly drug and medical supply costs by 15% ● Developed dashboard reports highlighting key performance indicators BluePearl Veterinary Partners (Formerly EAC), Gilbert AZ 2015 - 2016 Practice Manager Responsibilities included client service, personnel management, marketing, staffing and scheduling, hiring, P&L review, inventory oversight, client escalations, training development for support staff, and workflow analysis. Selected accomplishments: ● Reduced labor cost by 25%, consistently meeting budgetary targets ● Implemented site based intranet portal Banfield Pet Hospital, Port Charlotte, FL 2014-2015 Practice Manager Responsibilities included support for daily business level operations including staff scheduling, client service management, marketing, P&L review, associate training and professional development, and project related assignments. Selected accomplishments:

● Drove increase in customer service survey response rate by 30%, and overall satisfaction improvement scores by 40%.

● Increased sales of flagship product (Wellness Plans) by 15%.

Education

Canisius College, Buffalo NY Bachelors in History

University at Buffalo SUNY Public Relations/Advertising certificate

Campus Linc PMP Certification Course

Chiquita Animal Hospital 2013 - 2014

Practice Manager

Responsible for general business operations support, human resources policy & procedure development, marketing, recruitment, and 1st level tech support.

Selected accomplishments:

● Initiated marketing campaign resulting in 40% revenue and utilization increase. ● Development of training and orientation program and standard operating

procedures, including job descriptions

Orchard Park Veterinary Medical Center, Orchard Park NY 2001- 2013 Administrator and Special Projects Coordinator Responsible for special projects including client service management, marketing, intranets, networking and telecommunications (VoIP), budgeting, contract review, RFI and RFP process, and service experience design. Directed all communications for all IT related projects, including project planning and intranet content, and drive collaboration with subject matter experts for work flow mapping.

Selected accomplishments:

● Managed technology configuration for site relocation with budget of $150,000 ● Drove workflow analysis and project management for electronic medical records

software with budget of $50,000 ● Managed refresh/virtualization project for hospital with budget of $150,000 ● Designed and implemented VoIP telephony system with budget of $50,000 ● Managed payroll software implementation project budgeted at $45,000 ● Led project to resolve site wide electrical brown outs negatively impacting on

business and hospital equipment with budget under $40.000 ● General network administration for all hardware, servers, and infrastructure

supporting 120 end users, including software installs, updates, active directory add/moves, and refreshes.

● Intranet software deployment along with training and technical content writing

ClientLogic Corporation, Buffalo NY 1997- 2001 Account Manager Managed multiple client accounts functioning as daily point of contact and project liaison for cross-functional teams including software developers and telecommunications engineers as well as subject matter experts (SME’s). Responsible for updating and maintaining team knowledgebase system.

Selected accomplishments:

● Successfully partnered with sales team to retain and grow business accounts ● Coordinated successful project implementations meeting client specifications

and service level agreements with on time and on budget delivery ● Successfully partnered with sales teams on proposal responses (RFP) and

quarterly business reviews