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Alan M. [email protected] • (469) 269-2863

6413 Wexley Lane • The Colony • Texas • 75056

EMPLOYMENT

Edmentum: Dallas, TexasBusiness Intelligence ManagerNovember 2012 - PresentTechnologies: SQL 2008 SSRS, SSIS, SSAS, salesforce.com, Dynamics GP (Financials), PeopleSoft CRM, LiquidPlanner, JIRA, Marketo

- Responsible for Business Intelligence group within the company utilizing a Microsoft-based platform that spanned Sales, Operations, and Financial/SEC areas. This team consists of two SSRS Developers and one BI Architect, in cooperation with the company's existing two database administrators. Managed integrations between sales, financial and data warehouse systems.

- Coordinated with executive management regarding projects, new business initiatives and acquisitions, including items such as system integration, sales strategy/analysis, financial modeling, and operational workflow.

- Consulted with other technology groups (development and infrastructure) on project-by-project basis.

Archipelago Learning (formerly Study Island): Dallas, TexasDirector, Technical ProjectsApril 2008 – October 2012Technologies: NetSuite, salesforce.com, ColdFusion (CRM and site), Xactly Incent, Dynamics GP (Financials), QuickBooks Online, SSRS, SQL 2008, LiquidPlanner, MS Project, JIRA, TrackIt!, SilverPop

- Responsible for Business Intelligence group within the company utilizing a Microsoft-based platform that spanned Sales, Operations, and Financial/SEC areas. This team consists of three SSRS Developers and one BI Architect, in cooperation with the company's existing two database administrators. Managed integrations between sales, financial and data warehouse systems.

- Responsible for the Financial System for the company initially spanning a combination of products from Microsoft, Intuit, NetSuite, Sage and in-house developed solutions, but ultimately targeting a MS Dynamics GP system. The Financial system consists of US and UK customers, and includes additional modules such as FRx, Forecaster, SalesPad, FileBound and SmartConnect.

- Responsible for the company's Commission system. The system handles seven different groups of sales personnel and their respective plans through integration with the company's invoice history database (SOP).

- Responsible for the Quality Assurance (QA) team for ColdFusion applications ranging from internal systems (CRM, Content) to customer-facing systems (Study Island, Northstar). Additional internal systems, such as CMS (Ektron) and Marketing (SilverPop), and product-lines (TeacherWeb, Reading Eggs) were tested as needed.

- Coordinated with executive management regarding projects, new business initiatives and acquisitions, including items such as system integration, sales strategy/analysis, financial modeling, and operational workflow.

- Consulted with other technology groups (development and infrastructure) on project-by-project basis.

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Director of ITJanuary 2006 – April 2008Technologies: ColdFusion (CRM and Site), SQL 2005/8, EqualLogic, LivePerson, JIRA, Peachtree, QuickBooks, NetSuite, ServerIron, F5, Cisco, HP blades, MS Project, VoIP phone system (Fonality)

- Responsible for company CRM utilizing a single dedicated programmer. CRM consisted of two systems maintained in parallel - an internally developed ColdFusion system and NetSuite CRM.

- Managed the telecom/hosting contracts (AT&T, TW Telecom, Colo4Dallas), network and computer infrastructure. The team consisted of one Senior Systems Engineer and two Help Desk/Level 2 support employees for a 50+ server/200 employee configuration.

- Project administration, including documentation and status updates.

Technical SupportOctober 2004 – January 2006Technologies: ColdFusion (CRM and site), SQL 2005, LivePerson, PeachTree, ACT!, salesforce.com, VoIP phone system (Onit)

- Installed, monitored and maintained SQL database and ColdFusion web servers that powered the studyisland.com website.

- Responsible for troubleshooting the ColdFusion site code and coordinating issues with Developer/Owner. Provided Help Desk and Level 2 customer support.

- Responsible for expanding the functionality of the internally-developed ColdFusion CRM from a document repository to a CRM. The expansion included the integration of the phone system logs/dialing web calls, the customer ticketing/chat system, and the development of the Quoting system. Ran several parallel CRM systems including Act! and salesforce.com.

- Managed the infrastructure, including developing the office network (AD, VPN, RRAS) and handling the contracts with hosting and telecom companies (The Planet and CBeyond).

Action Items LLC/Powered By Technology LLC: The Colony, TexasOwnerFebruary 2003 – PresentTechnologies: PHP, ASP, FileMaker, Access, SQL, AutoCAD, Industry-specific software packages (Medical and Fire/Police/Library), Firewalls, Mail servers, Fax servers, TrackIt!

- Developed web sites/applications for various clients- Provided network services for clients in the healthcare, manufacturing and non-profit sectors.- Contracted with other consulting group’s clientele as needed




Texas Industries, Inc. (TXI): Dallas, TexasDirector, System Architecture and PlanningMay 2002 – February 2003Technologies: Citrix, Oracle/SQL, NetApp, ASP/ASP.NET

- Created business case and cost justifications in support of IS infrastructure projects.- Directed the strategy, communication and implementation of the system architecture, including reviewing

current architecture for short and long-term viability in areas such as security, network, systems, applications and disaster recovery.

- Served as a consultant and advisor to senior business leaders on technology and business impact.

Director, Technical Support and OperationsJune 2000 – May 2002Technologies: Citrix, SMS, MS Project Server, CheckPoint, Oracle, SQL, Windows, UNIX, Cisco, Mitel, ASP/ASP.NET, MS Proxy, Exchange, IIS, Oracle 9iAS, RightFax- Responsible for the network, server and helpdesk teams. The company network spanned 70+ locations

using a variety of connectivity options, had two locations housing servers (UNIX, VAX, Windows) and databases (Oracle, Microsoft) and around 5,500 desktops nationwide. Team consisted of five server, three network/telecom, two web developers, and 15 help desk individuals.

- Managed enterprise license and maintenance contracts.- Managed $13M operational and capital budgets.- Responsible for the company's ticketing imaging system.- Responsible for external and internal websites.- Assisted with the evaluation of system integrations during the Dot Com Bubble.

Manager, Web ApplicationsAugust 1998 - June 2000Technologies: MS Proxy, Exchange, IIS, SQL, ASP

- Responsible for re-evaluating, and implementing an enterprise EDI program.- Created a centralized purchasing process for all computer related products, and evaluated methods to

integrate our system with vendor systems.- Interacted with senior management, operational units and outside consultants regarding web content and

direction. Lead team of two developers.




WebmasterOctober 1997 – August 1998Technologies: Netscape Systems (Proxy,Internet,Mail), SQL, ASP

- Developed web sites for various business units.- Designed work order system for internal use. Later extended the system to automate user account setup

and maintenance, and allow end-user creation of work orders.- Managed the company email system.

Human Resource Information System/ Compensation AnalystFebruary 1996 – October 1997Technologies: FoxPro 2.6a/Visual FoxPro, R&R Report Writer, THR/TotalHR, PCAnywhere, Terminal Services, OrgPublisher

- Responsible for the design and maintenance of the HR/Payroll and reporting systems.- Led project team for enterprise mail, intranet and Internet system. Led concurrent effort to implement

firewall and outside security monitoring service.- Responsible for annual compensation surveys and design of corporate and regional salary structures.- Trained remote payroll clerks on system access, reporting and data entry.

Agency Management Services, Inc. (AMS): College Station, TexasHuman Resources AssistantOctober 1995 – January 1996Technologies: Ceridian, PageMaker

- Assisted with benefit statements, performance management, compensation surveys, recruiting, payroll employee newsletters, and filing.

Ocean Drilling Program (ODP): College Station, TexasHuman Resources Student WorkerMay 1994 – October 1995Technologies: Texas A&M University VAX

- Assisted with payroll, medical record collection and filing.




EDUCATION

Master of ScienceHuman Resource ManagementTexas A&M UniversityAugust 1994 – December 1995

Bachelor of ArtsChemistry/HR ManagementTexas A&M UniversityAugust 1988 – December 1993


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